Customer Relationship Executive

HIRING for Customer Relationship Executive

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Position Overview

Responsible for Marketing, Leasing & Facility Management. Managing all aspects of the leasing process, from marketing available properties and generating leads to tenant screening, lease execution, and retention. Overseeing the day-to-day operations, maintenance, and safety of properties. This role ensures that all properties are well-maintained, compliant with safety standards, cost-efficient, and provide a positive experience for tenants and stakeholders.

Roles & responsibilities

1. Advertising & Lead Generation:

•  Develop and execute property marketing strategies to drive inquiries and occupancy.
• Create and manage online property listings on platforms such as Zillow, Apartments.com, Realtor.com, Craigslist, and social media channels.
• Monitor ad performance, optimize campaigns, and report on lead conversion rates.

2.  Leasing & Property Management:

•  Conduct property tours, respond promptly to inquiries, and convert prospects into tenants.
• Screen applicants through background, employment, and credit checks to ensure high-quality tenants.
• Prepare, negotiate, and execute lease agreements, renewals, and related documents.
• Coordinate move-in/move-out inspections and ensure unit readiness.
• Maintain tenant relationships to promote renewals and minimize vacant properties.

3. Facility Management:

• Property Manager is responsible for overseeing property operations, including maintenance, repair, cleaning, security, housekeeping, landscaping, and utilities, among other responsibilities.
• Supervise and develop facility staff and maintenance personnel.
• Respond promptly to tenant/resident concerns, inquiries, and service requests to ensure high-level satisfaction.
• Coordinate with contractors, facility teams, and vendors for scheduled maintenance, repair work, and emergency response.
• Conduct regular inspections of buildings, equipment, and systems (HVAC, electrical, plumbing, etc.) to ensure safety and functionality.
• Ensure compliance with local, state, and federal regulations (OSHA, fire safety, environmental standards, etc.).
• Develop and implement preventive maintenance programs to minimize downtime and extend asset life.
• Support sustainability initiatives and implement energy-saving practices

4. Financial & Administrative:

• Assist in setting and monitoring rental rates based on market trends.
• Work with the legal and finance teams on rent collection, arrears follow-up, and documentation.
• Maintain accurate records of maintenance activities, service agreements, and property documentation.
• Help manage property budgets, track expenses, and support preparation of financial and operational reports.
• Prepare leasing and financial reports for management review.
• Stay up to date with local housing laws, regulations, and fair housing standards.

5.Required & Skills:

• Strong leadership and Excellent verbal & written communication skills, ability to call, connect and interact with potential clients.
• Strong knowledge of building systems (HVAC, electrical, plumbing, fire safety).
• Excellent organizational, budgeting, and project management skills.
• Strong computer skills, including proficiency in MS Office Suite (MS Word, Power Point & MS Excel).
• Strong problem-solving skills and the ability to multitask in a fast-paced environment.
• Ability to work under pressure and handle multiple properties simultaneously.

About Ritex

Ritex Real Estate LLC is a full-service real estate development company based in Katy, Texas, serving the Greater Houston area. Established in 2018, the company specializes in construction management, development, site preparation, and real estate services. Their mission emphasizes integrity, quality, and timely delivery, aiming to build structures with enduring value.

Why Ritex?

A Global Career Opportunity in Real Estate and Construction Management. Joining us means working on international-standard projects while enjoying the benefits of being based in India.

1.      Global Exposure

2.      Office-Based, Professional Work Environment

3.      Professional Growth & Learning

4.      Career Stability

5.      Competitive Compensation & Benefits

6.      International Collaboration

7.      Growth Beyond Borders

H.R. Manager

Ritex Real Estate LLC

hr@ritexrealestate.com

www.ritexrealestate.com