Job
Description
About Company: MimamsÄa is a high-end clothing brand dedicated to craftsmanship, individuality, and meaningful connections with our clientele. We blend tradition with innovation to create timeless pieces that resonate deeply with our customers. We are seeking a passionate Customer Relationship Manager to lead and elevate our customer engagement, both online and offline. Job Description: As a Customer Relationship Manager at MimamsÄa, you will be the heart of our customer experience. You will manage all online queries and sales, set up and optimize our customer relationship front-end, and oversee comprehensive client data management across offline and online channels. Your role is pivotal in nurturing long-term relationships, ensuring every customer feels valued, and driving loyalty through personalized engagement. Key Responsibilities (KRA): Customer Interaction Management: Manage and respond promptly to all online customer queries across platforms (website, social media, email, chat), ensuring a seamless and personalized experience. Sales Support & Coordination: Assist in converting inquiries into sales by providing product information, styling advice, and post-purchase support. CRM System Setup & Maintenance: Implement and continuously optimize the CRM platform to track customer data, interactions, purchase history, preferences, and feedback. Data Management & Analysis: Collect, organize, and analyze customer data from both offline and online sources to generate insights that inform marketing, sales, and product strategies. Customer Journey Mapping: Design and manage the end-to-end customer journey, from lead capture to post-purchase follow-up, ensuring consistent brand messaging and high engagement. Campaign Execution: Collaborate with marketing to plan and execute personalized campaigns such as early access, limited offers, loyalty programs, and feedback collection. Team Collaboration: Work closely with sales, marketing, and production teams to align customer expectations and brand delivery. Reporting: Provide regular reports on customer engagement metrics, sales conversions, and CRM performance to guide strategic decisions. Qualifications & Skills: Proven experience in customer relationship management, preferably in high-end retail, fashion, or lifestyle brands. Strong interpersonal and communication skills with a customer-first mindset. Experience with CRM software and data management. Ability to analyze data and translate insights into actionable strategies. Highly organized, detail-oriented, and proactive. Comfortable working in a fast-paced, creative environment. Passion and knowledge for fashion and terminologies of detailing(garments). Understanding of high-end customer expectations is a plus. Show more Show less
