Customer Relations Manager

Company Description

Creative brandstrek LLP.

Role Description

This is a full-time, on-site role located in Kozhikode for a Customer Relations Manager. The Customer Relations Manager will be responsible for managing customer relationships, addressing customer inquiries, resolving complaints, and ensuring customer satisfaction. They will also oversee communication with customers through various channels, analyze customer feedback.

Additionally, the role includes maintaining customer records, providing support to the sales team, and collaborating with other departments to ensure a seamless customer experience.

Qualifications

• Customer Relationship Management and Complaint Resolution skills
• Strong Communication and Interpersonal skills
• Proficiency in Customer Communication Channels and Tools
• Team Collaboration and Support skills
• Excellent Problem-Solving abilities
• Ability to work on-site in Kozhikode