Customer Relations Manager

Company Description

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Role Description

This is a full-time on-site role for a Customer Relations Manager at BrandsTrek located in Kozhikode. The Customer Relations Manager will be responsible for managing customer inquiries, complaints, and feedback, ensuring customer satisfaction, and developing customer retention strategies. Additionally, the Customer Relations Manager will collaborate with the sales and marketing teams to enhance customer experience.

Qualifications

• Excellent communication and interpersonal skills
• Customer service experience
• Strong problem-solving abilities
• Organizational and time management skills
• Knowledge of CRM software
• Ability to work in a fast-paced environment
• Previous experience in a customer relations role is a plus
• Bachelor's degree in Business Administration or related field