About the Company We are seeking an experienced and results-driven Customer Relationship Manager (CRM) to join our team. The successful candidate will be responsible for managing customer relationships during the collection process, addressing changes in the apartment, providing after-sales services, and ensuring the timely delivery of apartments. The CRM will work closely with the sales and marketing teams to ensure that our customers are satisfied and receive exceptional service throughout their entire customer journey. About the Role The successful candidate will be responsible for managing customer relationships during the collection process, addressing changes in the apartment, providing after-sales services, and ensuring the timely delivery of apartments. Responsibilities : Ensuring execution of all Back office Sales Administration operations like Builder Buyer Agreement, Payment Receipts, etc. Handling the bookings, login in CRM. Ensure timelines, completion, comprehensiveness, and accuracy of all documentation pertaining to clients' booking forms during sale. Ensure all required signatures of client & Sales person on the Booking form, along with KYC is done. Do welcome calls and welcome mails within 24 hours of bookings, and provide all the bookings-related information and get feedback for the same. Issuing Payment Receipts, demand letters, and reminders accordingly. Preparing and Issuing Possession Letters, Buyer's Agreements to the clients. Follow-ups for Buyer's Agreements, etc. Preparation of Company MIS DSR. Maintaining Files and Documents Records. Handling post sales query through emails and calls. Co-ordination with the sales team. Formatting Issuing document to clients (Credit Note, transfer document, Demand letter Receipts etc). Completing fit out/final Possession process with Customer Satisfaction. Upselling and Cross Selling to existing customer base. Desired Skills and Experience Candidate must be presentable and good communication skills. Male/ Female both can apply. Preferred only Real Estate Industry with the experience of residential/ commercial project. Good knowledge of CRM procedures of real estate. Very Good business communication skills in English & Hindi. Solid written and verbal communication skills. Ability to be resourceful and proactive when issues arise. Excellent organizational skills. Multitasking and time-management skills, with the ability to prioritize tasks. Customer service attitude. Working knowledge of MS Office, advance Excel. Hiring only local candidates from the real estate industry Location-Prabhadevi, Mumbai
About Hubtown Founded in 1989 as Akruti City Limited, Hubtown Limited has evolved over more than three decades into one of India’s premier real estate developers. Headquartered in Mumbai, we have designed, built, and delivered over 15 million square feet of landmark residential, commercial, industrial, IT, and infrastructure projects—and today boast more than 62 million square feet under various stages of development, including over 50 million square feet across greater Mumbai. With a presence spanning Mumbai, Thane, Pune, Bangalore and four cities in Gujarat, Hubtown’s commitment to excellence is reflected in our long-standing listings on both the National Stock Exchange (NSE) and the Bombay Stock Exchange (BSE At Hubtown, innovation drives everything we do. We’re not just a workplace; we’re a community where every idea is valued, every individual’s growth is nurtured, and collaboration leads to extraordinary outcomes. Join us, and you’ll find the freedom to think boldly, the support to grow continuously, and the opportunity to help build the future of real estate in India. Job description Business Development Role Specification: Role involves sourcing of deals, understanding the markets, evaluating potential deals and partners, supporting technical and legal due diligence and concluding the transactions. Lead identification, conducting feasibility analysis, detailed market research, financial modeling, and project evaluation, negotiation with Landowners/JV partners, ensuring legal checks and documentation and deal finalization. Candidate will be independently handling Godrej Properties real estate investments and business development activities and would be responsible for making sound investments with high ROI for the company. The candidate should be well rounded in terms of analytical and softer skills since handling Joint Venture partners, along with high aptitude, as both are important aspects of the job. This is a demanding profile which offers unparalleled growth opportunities and exposure to participate/lead multi-million dollar transactions. The candidate will work in an extremely successful team which is both highly motivated and highly talented Role Responsibilities Financial Modeling & Analysis Conducts detailed financial analysis for the lead using financial modeling templates Provides estimates on revenue, profitability, investment, IRR analysis Land Sourcing/ Identification Generates leads by networking with International Property Consultants (IPC), financial institutions, brokers, relationship with corporate houses, other land aggregators, promoters, tracking opportunities in newspapers etc. Meets land owners to understand expectations, profile etc. Filters/shortlists leads and recommends for offers as per company defined criteria and business requirements Conducts site visits and market study to understand market factors Profiles the potential lead land, land owner, risk assessment, checking title deeds Coordinates with Design and Marketing team for inputs on product mix, pricing, costs etc. Makes recommendations on shortlisted opportunities to the Promoter. Deal Evaluation Conducts preliminary due diligence for the lead -zoning, access, location etc. Conducts market benchmarking /feasibility study and prepares reports Compiles costing and revenue assumptions and verifies from different teams Prepares and recommends the business case proposal for new opportunity covering areas like, pricing, Sales velocities, ticket size, risk assessment, profitability, investment, IRR analysis etc. Coordinates with legal department for timely completion of due diligence activities Coordinates with Liaison for verification of land title documents, area development plan and latest bye laws Coordinates with other departments for timely and successful completion of legal and technical Due Diligence process Deal Structuring Structures the deal based on analysis conducted to maximize return for the business Negotiates with the land owner and discusses terms of joint venture Coordinates with legal department for preparation of agreement and terms and conditions when the proposal reaches the agreement stage Drives approval from HO/ BD Council Coordinates signing of agreement between BD Council and JV partner Relationship Management Maintains relationship and resolves issues, if any, with the Landowner/JV partner Updates Landowner/JV partner on regular basis w.r.t. developments and plans for the project. Process Adherence & Improvement Complies with company defined guidelines and processes Adheres to project timelines Identifies processes/procedures in own work area that need improvement Recommends process improvement ideas to streamline efficiency/costs/productivity Undertakes process improvement activities in own work area Learning & Development Identifies self-development needs. Takes concrete steps to pursue self-development through training, education, projects etc People Management Manages and Coordinates with various different internal and external stake holders and gets the work done in a logical, timely manner keeping the organization interests in mind. Maintains very cordial & healthy relationship with colleagues and share knowledge / mentors people in the team Experience: Critical: Experience in real estate company / real estate focused fund / Investment fund where work focus was on real estate / Private Equity and Investment Key Skills: Essential Financial Analysis Understanding financial statements & levers that impact each. Financial Modelling DCFs, Ratio analysis, land valuation techniques. Regulatory Knowledge Understanding of rules and regulations governing the land deals/projects for MMR region Understanding the structure of legal documents (e.g. title of ownership) Negotiation skills Preferred Market Knowledge – Very good understanding of Mumbai real estate market including a thorough understanding of all jurisdictions Established network of land owners, promoters, brokers, etc. Reasonable knowledge of DCR and land laws – eg UDCPR and DCPR 2034 etc. Understanding Marathi. Statistical knowledge