Customer Relations Manager

Company Description

Founded in 2006, KASA DECOR is a leading name in India’s luxury surface materials industry, renowned for merging timeless craftsmanship with cutting-edge technology. Through our premium brand Taraash by Kasa Décor, we specialize in bespoke stone, concrete, and designer tile creations—crafted from the finest raw materials sourced globally and shaped using advanced fabrication techniques such as CNC routing, laser cutting, water jetting, and sandblasting. With in-house manufacturing, exclusive imports from Spain, Italy, and China, and partnerships with global leaders like Lioli by Caesarstone Group, Nexion, Simpolo, and Hey Concrete, we deliver innovative, trend-setting surfaces for luxury residential, hospitality, and commercial projects. Backed by a network of 75+ dealers across 50 cities, we bring design excellence and enduring value to clients nationwide.

For more details please visit our website : taraashbykasa.com

Role Overview : IMMEDIATE JOINER

We are seeking a proactive and detail-oriented CRM Coordinator to join our team. This role is pivotal in ensuring outstanding client communication and internal support for our sales operations. The ideal candidate will provide timely updates to clients concerning their material status, generate proforma invoices and quotations, and assist in creating impactful sales presentations. Advanced proficiency in MS Excel and Google Sheets is essential for success in this position.

Key Responsibilities:

1. Client Communication: Regularly update clients on the status of their material orders and address any related queries in a professional and timely manner.

2. Documentation: Prepare and issue accurate proforma invoices and quotations according to client requirements and company policies.

3. Sales Support: Collaborate with sales executives to develop compelling presentations for client meetings and business pitches.

4. Data Management: Maintain, analyze, and organize sales and client data using MS Excel and Google Sheets to track material statuses, client interactions, and financial documentation.

5. Record Keeping: Ensure all customer records, invoices, and communication logs are up to date and accessible for the sales team.

6. Process Improvement: Suggest and implement improvements in workflow, reporting, and client communication processes.

Qualifications & Skills:

1. Bachelor’s degree (preferred but not mandatory).

2. Proven experience in a CRM, sales support, or customer service role.

3. Strong command of MS Excel (formulas, pivot tables, data analysis) and Google Sheets.

4. Excellent written and verbal communication skills.

5. Ability to multitask and manage time effectively in a fast-paced environment.

6. Detail-oriented with a commitment to accuracy.

7. Proficiency in creating professional documents and presentations (MS PowerPoint, Google Slides a plus).