Customer Relations Manager

As a Customer Relation Executive at our marble manufacturing company in Raipur, you will play a crucial role in driving sales conversions and providing exceptional support to customers throughout the sales process. Your deep understanding of our marble products and services will be key in identifying and capitalizing on sales opportunities. Here's what you can expect in this role: **Key Responsibilities:** - **Sales Support:** - Assist customers with inquiries related to marble products and services, ensuring they are well-informed for making purchasing decisions. - Provide timely and accurate responses to sales-related inquiries to maintain high customer satisfaction levels. - **Customer Relationship Management:** - Build and nurture strong relationships with customers to drive loyalty and repeat business in the marble sector. - Serve as a point of contact for customers, effectively addressing their needs and concerns to enhance their overall experience. - **Lead Generation and Conversion:** - Identify potential sales opportunities within the marble market and convert inquiries into sales to meet team targets. - Track and follow up on leads for maximizing conversion rates, focusing on upselling and cross-selling marble products. - **Product Knowledge:** - Maintain a comprehensive understanding of marble products, including types, finishes, and applications, to assist customers effectively and drive sales. - Stay updated on product features, benefits, and promotions to provide accurate information to customers. - **Customer Feedback and Insights:** - Gather and analyze customer feedback to offer insights for enhancing sales strategies and product offerings in the marble industry. - Collaborate with sales and marketing teams to improve customer experience and address areas for enhancement. **Qualifications:** - Bachelor's degree in Business, Marketing, or a related field (preferred). - Proven experience in customer support or sales, preferably in the marble or construction materials industry. - Excellent communication and interpersonal skills. - Strong problem-solving abilities and a customer-centric mindset. - Ability to work effectively in a fast-paced environment and handle multiple tasks. - Proficiency in CRM software and Microsoft Office Suite. In this position, your performance will be evaluated based on key metrics such as sales conversion rates, customer satisfaction scores, and lead follow-up effectiveness. We offer a competitive salary, performance-based incentives, opportunities for professional growth within the marble manufacturing industry, a supportive work environment, medical benefits, and statutory compliance. Join us in shaping the future of the marble industry by delivering exceptional customer experiences and achieving sales success!,