Customer Relations Manager

You will be joining YBK Industries Private Limited, popularly known as Syrex Batteries, a leading manufacturer of high-performance Inverter and Lithium batteries. With a strong commitment to quality and innovation, the company has earned a trusted name in the power solutions industry. As a Customer Relationship Manager, your role will involve the following key responsibilities: - Develop and maintain long-term relationships with customers. - Address customer inquiries and resolve issues in a timely and professional manner. - Coordinate with internal departments (sales, technical, service) to ensure customer requirements are met effectively. - Monitor client satisfaction and suggest process improvements where necessary. - Prepare and present regular reports to management on customer feedback and engagement metrics. To be successful in this role, you should meet the following candidate requirements: - Minimum qualification: Bachelors degree. - Proven experience in a CRM role or similar customer-facing position. - Excellent communication and interpersonal skills. - Strong problem-solving and organizational abilities. - Proficiency in CRM tools and Microsoft Office suite. - Ability to multitask, prioritize, and manage time effectively. The salary offered will be competitive and commensurate with your qualifications, experience, and performance during the interview. There will be no scope for negotiation for the right candidate. As a preferred profile, female candidates with a professional demeanor and customer-centric approach are encouraged to apply. Fluency in English and Hindi is essential, along with strong problem-solving and coordination skills. This is a full-time position with benefits such as health insurance and Provident Fund. You will have the opportunity to work from home with only 2 days of required visit to the company in Hisar, Haryana. The work schedule is during the day shift. Experience in customer relationship management for at least 3 years is required, and proficiency in English is a must. If you meet the qualifications and are looking to contribute to a dynamic team in the battery manufacturing industry, we encourage you to apply for this exciting opportunity.,