Customer Relations Manager

Role Overview: As a Customer Relations Manager at a leading brand in the F&B industry, you will play a crucial role in ensuring excellent service, satisfaction, and retention for customers. You will be the main point of contact, responsible for building and maintaining strong relationships, handling queries, feedback, complaints, and coordinating with internal teams to ensure smooth service delivery. Key Responsibilities: - Build and maintain strong relationships with existing and new customers - Handle customer queries, feedback, and complaints with professionalism and speed - Coordinate with internal teams (kitchen, delivery, front-end) to ensure smooth service - Monitor customer satisfaction and loyalty metrics - Manage CRM tools to track interactions and engagement - Proactively identify opportunities to improve service quality - Create and execute customer engagement campaigns (offers, events, loyalty programs) Qualifications Required: - 2+ years of experience in customer relationship/client servicing roles - Prior experience in hospitality or F&B is a plus - Excellent communication and interpersonal skills - Ability to handle pressure and multitask - Strong problem-solving mindset and customer-first attitude (Note: No additional details of the company were provided in the job description),