Plati India Pvt. Ltd.

We are looking for an experienced customer relation manager to join our team. As a CRM, you will ensure that our customers receive great customer service. You’ll be responsible for promptly addressing their inquiries and resolving any issues. Your role Establish and maintain positive relationships with existing clients. Provide prompt, efficient, and satisfactory responses to customer inquiries. Identify opportunities for improving the customer experience and provide feedback to relevant teams and departments. Analyse customer data to identify patterns and insights; and leverage this information to enhance customer relationship management strategies. Collaborate with other departments (marketing, sales, logistics, and product development) to optimise the existing customer experience journey. Your tasks Manage customer interactions, inquiries and complaints across various channels, including email, phone, and social media. Support successful customer retention initiatives, such as customised marketing campaigns and loyalty programs. Monitor customer feedback regularly and identify areas of improvement in our products and services. Stay updated about industry trends and CRM best practices to ensure our processes and procedures are optimised. Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹30,000.00 per month Benefits: Leave encashment Paid sick time Provident Fund Schedule: Day shift Morning shift Work Location: In person

We are looking for a competitive, experienced (minimum 3 yrs to maximum 7 yrs) and trustworthy Sales Executive to help us build up our business activities. Responsibilities - Conduct market research to identify selling possibilities and evaluate customer needs Actively seek out new sales opportunities through cold calling, networking and social media Set up meetings with potential clients and listen to their wishes and concerns Prepare and deliver appropriate presentations on products and services Create frequent reviews and reports with sales and financial data Ensure the availability of stock for sales and demonstrations Negotiate/close deals and handle complaints or objections Collaborate with team members to achieve better results Gather feedback from customers or prospects and share with internal teams Job Types: Full-time, Permanent Pay: From ₹30,000.00 per month Benefits: Paid sick time Compensation Package: Performance bonus Yearly bonus Schedule: Day shift Experience: total work: 3 years (Required) Work Location: In person