We are looking for an experienced customer relation manager to join our team. As a CRM, you will ensure that our customers receive great customer service. You’ll be responsible for promptly addressing their inquiries and resolving any issues. Your role Establish and maintain positive relationships with existing clients. Provide prompt, efficient, and satisfactory responses to customer inquiries. Identify opportunities for improving the customer experience and provide feedback to relevant teams and departments. Analyse customer data to identify patterns and insights; and leverage this information to enhance customer relationship management strategies. Collaborate with other departments (marketing, sales, logistics, and product development) to optimise the existing customer experience journey. Your tasks Manage customer interactions, inquiries and complaints across various channels, including email, phone, and social media. Support successful customer retention initiatives, such as customised marketing campaigns and loyalty programs. Monitor customer feedback regularly and identify areas of improvement in our products and services. Stay updated about industry trends and CRM best practices to ensure our processes and procedures are optimised. Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹30,000.00 per month Benefits: Leave encashment Paid sick time Provident Fund Schedule: Day shift Morning shift Work Location: In person
We are looking for a competitive, experienced (minimum 3 yrs to maximum 7 yrs) and trustworthy Sales Executive to help us build up our business activities. Responsibilities - Conduct market research to identify selling possibilities and evaluate customer needs Actively seek out new sales opportunities through cold calling, networking and social media Set up meetings with potential clients and listen to their wishes and concerns Prepare and deliver appropriate presentations on products and services Create frequent reviews and reports with sales and financial data Ensure the availability of stock for sales and demonstrations Negotiate/close deals and handle complaints or objections Collaborate with team members to achieve better results Gather feedback from customers or prospects and share with internal teams Job Types: Full-time, Permanent Pay: From ₹30,000.00 per month Benefits: Paid sick time Compensation Package: Performance bonus Yearly bonus Schedule: Day shift Experience: total work: 3 years (Required) Work Location: In person
You are required to be a competitive and experienced Sales Executive with a minimum of 3 years to a maximum of 7 years of experience. Your primary responsibility will be to assist in developing the business activities of the company. Your duties will include conducting market research to identify potential sales opportunities and assess customer needs. You will be expected to actively search for new sales prospects through methods such as cold calling, networking, and utilizing social media platforms. Setting up meetings with potential clients, listening to their requirements, and addressing their concerns will also be part of your role. Preparing and delivering effective presentations on the products and services offered by the company, creating regular sales and financial reports, and ensuring stock availability for sales and demonstrations are crucial tasks. You will also be responsible for negotiating and closing deals, handling complaints or objections, collaborating with team members to achieve optimal results, and collecting feedback from customers or prospects to share with internal teams. This is a full-time, permanent position that offers benefits such as paid sick time. The compensation package includes performance-based bonuses and yearly bonuses. The work schedule is during the day shift, and the job requires in-person presence. If you have a total of 3 years of work experience and possess the necessary skills and qualifications, we encourage you to apply for this role and be a valuable part of our sales team.,
We are seeking an experienced Customer Relationship Manager (CRM) to join our team. As a CRM, you will play a crucial role in ensuring top-notch customer service for our clients. Your responsibilities will include addressing customer inquiries promptly and effectively resolving any issues that may arise. In this role, you will be tasked with establishing and nurturing positive relationships with our existing clients. You will need to provide timely and satisfactory responses to customer queries and feedback. Additionally, you will be expected to identify opportunities for enhancing the overall customer experience and collaborate with relevant teams to implement necessary improvements. Analyzing customer data to uncover valuable insights and trends will be a key part of your role. These insights will be instrumental in shaping our customer relationship management strategies. Furthermore, you will work closely with departments such as marketing, sales, logistics, and product development to optimize the customer journey. Your day-to-day tasks will involve managing customer interactions, inquiries, and complaints through various channels including email, phone, and social media. You will also contribute to customer retention efforts by supporting tailored marketing campaigns and loyalty programs. Regularly monitoring customer feedback will enable you to pinpoint areas for product and service enhancement. To excel in this position, you must stay abreast of industry trends and best practices in CRM. This knowledge will help you ensure that our processes and procedures remain streamlined and effective. The role is full-time and permanent, offering benefits such as leave encashment, paid sick time, and Provident Fund. If you are enthusiastic about delivering exceptional customer service and driving customer satisfaction, we invite you to apply for this position. Join us and contribute to creating memorable experiences for our clients. ,