Customer Relations Manager

We are seeking an experienced Customer Relationship Manager (CRM) to join our team. As a CRM, you will play a crucial role in ensuring top-notch customer service for our clients. Your responsibilities will include addressing customer inquiries promptly and effectively resolving any issues that may arise. In this role, you will be tasked with establishing and nurturing positive relationships with our existing clients. You will need to provide timely and satisfactory responses to customer queries and feedback. Additionally, you will be expected to identify opportunities for enhancing the overall customer experience and collaborate with relevant teams to implement necessary improvements. Analyzing customer data to uncover valuable insights and trends will be a key part of your role. These insights will be instrumental in shaping our customer relationship management strategies. Furthermore, you will work closely with departments such as marketing, sales, logistics, and product development to optimize the customer journey. Your day-to-day tasks will involve managing customer interactions, inquiries, and complaints through various channels including email, phone, and social media. You will also contribute to customer retention efforts by supporting tailored marketing campaigns and loyalty programs. Regularly monitoring customer feedback will enable you to pinpoint areas for product and service enhancement. To excel in this position, you must stay abreast of industry trends and best practices in CRM. This knowledge will help you ensure that our processes and procedures remain streamlined and effective. The role is full-time and permanent, offering benefits such as leave encashment, paid sick time, and Provident Fund. If you are enthusiastic about delivering exceptional customer service and driving customer satisfaction, we invite you to apply for this position. Join us and contribute to creating memorable experiences for our clients. ,