We are looking for a confident and enthusiastic Receptionist / Sales Support Executive to join our team. The candidate will be the first point of contact for visitors and will handle incoming calls, emails, and inquiries. Responsibilities include greeting clients, answering and routing calls, scheduling appointments, and maintaining records. The ideal candidate should have strong communication skills, a pleasant personality, and basic computer proficiency. Previous experience in customer-facing or telecalling roles will be an advantage.
Company Description Advance Biofuel (Biotexus Energy Pvt. Ltd.) is a leading biofuel plant manufacturer based in Ahmedabad, Gujarat, India. Specializing in designing and manufacturing turnkey EPC biofuel plants, we offer solutions for biodiesel, ethanol, compressed biogas (CBG), fuel hydrogen, and more. Our expertise in biofuel technology and proven track record of successful installations make us a top choice for sustainable energy solutions. Role Description This is a full-time on-site role as a Receptionist & Sales Support Executive at Advance Biofuel in Ahmedabad. The role involves handling reception duties, managing incoming calls and inquiries, providing sales support, handling administrative tasks, and assisting with customer inquiries and support. Qualifications Excellent communication and interpersonal skills Proficiency in Microsoft Office Suite Attention to detail and organizational skills Customer service experience Knowledge of sales support processes Ability to multitask and prioritize tasks Previous experience in a similar role is a plus Minimum qualification of a Bachelor's degree
Job Summary: The Customer Relations Executive will be responsible for managing and nurturing relationships with our customers. The role requires excellent communication skills, a customer-centric approach, and the ability to address and resolve customer inquiries and concerns effectively. The executive will serve as a key point of contact between the company and its clients, ensuring customer satisfaction and promoting long-term business relationships. Key Responsibilities: Customer Interaction: Serve as the primary point of contact for customer inquiries, ensuring prompt and accurate responses to questions regarding products, services, and orders. Relationship Management: Build and maintain strong relationships with customers by understanding their needs, providing support, and ensuring their satisfaction. Issue Resolution: Address and resolve customer complaints or issues, coordinating with relevant departments to find effective solutions and ensure customer satisfaction. Feedback Management: Gather and analyze customer feedback to identify trends and areas for improvement, providing recommendations to enhance the customer experience. Sales Support: Assist the sales team with customer follow-ups, order processing, and managing customer accounts. Documentation: Maintain accurate records of customer interactions, transactions, and feedback using the company’s CRM system. Product Knowledge: Stay informed about the company’s products, services, and industry trends to provide customers with accurate and relevant information. Reporting: Generate regular reports on customer interactions, feedback, and satisfaction levels for management review. Cross-functional Collaboration: Work closely with the sales, marketing, and technical teams to ensure a seamless customer experience.
We are looking for a confident and enthusiastic Receptionist / Sales Support Executive to join our team. The candidate will be the first point of contact for visitors and will handle incoming calls, emails, and inquiries. Responsibilities include greeting clients, answering and routing calls, scheduling appointments, and maintaining records. The ideal candidate should have strong communication skills, a pleasant personality, and basic computer proficiency. Previous experience in customer-facing or telecalling roles will be an advantage.
Job Objective: To drive business growth through proactive inbound and outbound sales efforts by engaging potential customers via phone, identifying their needs, presenting relevant product solutions, and qualifying leads for conversion by the senior sales team. Key Responsibilities: 1. Lead Generation & Cold Calling Conduct high-volume outbound calls to prospective clients across India. Professionally present and promote the company’s products, including biodiesel, ethanol, and pyrolysis plants. Identify and qualify potential leads based on client requirements, timelines, and budget considerations. 2. CRM & Data Management Accurately maintain and update CRM systems with call details, lead status, and follow-up actions. Prepare and manage call logs, lead tracking sheets, and call scripts as required. 3. Client Engagement & Follow-ups Perform consistent follow-ups to nurture prospects and convert them into sales-ready leads. Collaborate with senior sales or technical teams to schedule product demos, share pricing, and address client-specific needs. 4. Reporting & Communication Submit daily and weekly reports detailing call activity, lead generation progress, and lead status updates. Escalate high-potential leads or time-sensitive inquiries to the Sales Manager promptly. Skills & Competencies: Fluent verbal communication skills in Hindi and English; knowledge of additional regional languages is advantageous. Strong interpersonal and persuasive communication abilities. Confidence in overcoming objections and managing rejection constructively. Proficient in CRM tools, MS Excel, and basic email communication. Goal-oriented mindset with a proactive attitude and collaborative spirit. Key Performance Indicators (KPIs): Daily/weekly outbound call volume Number of qualified leads generated Lead follow-up and conversion efficiency Accuracy and completeness of CRM data entries Timely support and coordination with senior sales team for deal closures
Job Title: Front Desk Receptionist Location: Ahmedabad. Department: Administration Employment Type: Full-Time Job Summary: We are looking for a professional and dynamic Receptionist to manage front-desk operations while also assisting the sales team by calling potential leads. The ideal candidate should have excellent communication skills, a customer-centric approach, and the ability to multitask efficiently. Key Responsibilities: Greet and welcome visitors in a professional and friendly manner. Answer and direct incoming calls to the appropriate departments. Manage front-desk activities, including handling couriers, maintaining visitor logs, and ensuring a tidy reception area. Schedule and coordinate meetings, appointments, and conference room bookings. Assist with basic administrative tasks such as data entry, filing, and email correspondence. Ensure tea/coffee is served to clients and visitors as needed. Oversee the cleanliness and upkeep of the reception and office areas. Call potential leads provided by the sales team and introduce the company’s products/services. Schedule follow-up calls and appointments for the sales team. Maintain and update the customer database with accurate lead details. Answer basic inquiries related to company offerings and escalate complex queries to the sales team.
Job Title: Customer Relations Executive Location: Ahmedabad, Head office Department: Sales Department Reports To: Sales Manager Job Summary: The Customer Relations Executive will be responsible for managing and nurturing relationships with our customers. The role requires excellent communication skills, a customer-centric approach, and the ability to address and resolve customer inquiries and concerns effectively. The executive will serve as a key point of contact between the company and its clients, ensuring customer satisfaction and promoting long-term business relationships. Key Responsibilities: Customer Interaction: Serve as the primary point of contact for customer inquiries, ensuring prompt and accurate responses to questions regarding products, services, and orders. Relationship Management: Build and maintain strong relationships with customers by understanding their needs, providing support, and ensuring their satisfaction. Issue Resolution: Address and resolve customer complaints or issues, coordinating with relevant departments to find effective solutions and ensure customer satisfaction. Feedback Management: Gather and analyze customer feedback to identify trends and areas for improvement, providing recommendations to enhance the customer experience. Sales Support: Assist the sales team with customer follow-ups, order processing, and managing customer accounts. Documentation: Maintain accurate records of customer interactions, transactions, and feedback using the company’s CRM system. Product Knowledge: Stay informed about the company’s products, services, and industry trends to provide customers with accurate and relevant information. Reporting: Generate regular reports on customer interactions, feedback, and satisfaction levels for management review. Cross-functional Collaboration: Work closely with the sales, marketing, and technical teams to ensure a seamless customer experience.