We are looking for a confident and enthusiastic Receptionist / Sales Support Executive to join our team. The candidate will be the first point of contact for visitors and will handle incoming calls, emails, and inquiries. Responsibilities include greeting clients, answering and routing calls, scheduling appointments, and maintaining records. The ideal candidate should have strong communication skills, a pleasant personality, and basic computer proficiency. Previous experience in customer-facing or telecalling roles will be an advantage.
Company Description Advance Biofuel (Biotexus Energy Pvt. Ltd.) is a leading biofuel plant manufacturer based in Ahmedabad, Gujarat, India. Specializing in designing and manufacturing turnkey EPC biofuel plants, we offer solutions for biodiesel, ethanol, compressed biogas (CBG), fuel hydrogen, and more. Our expertise in biofuel technology and proven track record of successful installations make us a top choice for sustainable energy solutions. Role Description This is a full-time on-site role as a Receptionist & Sales Support Executive at Advance Biofuel in Ahmedabad. The role involves handling reception duties, managing incoming calls and inquiries, providing sales support, handling administrative tasks, and assisting with customer inquiries and support. Qualifications Excellent communication and interpersonal skills Proficiency in Microsoft Office Suite Attention to detail and organizational skills Customer service experience Knowledge of sales support processes Ability to multitask and prioritize tasks Previous experience in a similar role is a plus Minimum qualification of a Bachelor's degree
Job Summary: The Customer Relations Executive will be responsible for managing and nurturing relationships with our customers. The role requires excellent communication skills, a customer-centric approach, and the ability to address and resolve customer inquiries and concerns effectively. The executive will serve as a key point of contact between the company and its clients, ensuring customer satisfaction and promoting long-term business relationships. Key Responsibilities: Customer Interaction: Serve as the primary point of contact for customer inquiries, ensuring prompt and accurate responses to questions regarding products, services, and orders. Relationship Management: Build and maintain strong relationships with customers by understanding their needs, providing support, and ensuring their satisfaction. Issue Resolution: Address and resolve customer complaints or issues, coordinating with relevant departments to find effective solutions and ensure customer satisfaction. Feedback Management: Gather and analyze customer feedback to identify trends and areas for improvement, providing recommendations to enhance the customer experience. Sales Support: Assist the sales team with customer follow-ups, order processing, and managing customer accounts. Documentation: Maintain accurate records of customer interactions, transactions, and feedback using the company’s CRM system. Product Knowledge: Stay informed about the company’s products, services, and industry trends to provide customers with accurate and relevant information. Reporting: Generate regular reports on customer interactions, feedback, and satisfaction levels for management review. Cross-functional Collaboration: Work closely with the sales, marketing, and technical teams to ensure a seamless customer experience.
We are looking for a confident and enthusiastic Receptionist / Sales Support Executive to join our team. The candidate will be the first point of contact for visitors and will handle incoming calls, emails, and inquiries. Responsibilities include greeting clients, answering and routing calls, scheduling appointments, and maintaining records. The ideal candidate should have strong communication skills, a pleasant personality, and basic computer proficiency. Previous experience in customer-facing or telecalling roles will be an advantage.