Customer Relations Manager

Job Description: As a Customer Relation Manager (CRM) at our company, you will play a pivotal role in ensuring exceptional customer service. Your responsibilities will include establishing and maintaining positive relationships with existing clients, promptly addressing customer inquiries, and resolving any issues that may arise. Additionally, you will be tasked with identifying opportunities for enhancing the customer experience and collaborating with various departments to optimize the customer journey. Key Responsibilities: - Establish and maintain positive relationships with existing clients. - Provide prompt and satisfactory responses to customer inquiries. - Identify opportunities for improving the customer experience and provide feedback to relevant teams. - Analyze customer data to identify insights and enhance customer relationship management strategies. - Collaborate with departments such as marketing, sales, logistics, and product development to optimize the customer experience journey. Qualifications Required: - Proven experience in customer relationship management. - Strong communication and interpersonal skills. - Ability to analyze data and derive meaningful insights. - Collaborative approach to working with cross-functional teams. - Knowledge of industry trends and best practices in CRM. Company Details: Unfortunately, there are no additional details about the company provided in the job description. Benefits: - Leave encashment - Paid sick time - Provident Fund Schedule: - Day shift - Morning shift Work Location: - In person Job Types: - Full-time, Permanent,