Customer Service Representative

Job Description

Company Description KASA DECOR, established in 2006, is a leading manufacturer of Designer Tiles in India. The company takes pride in developing unique designs using the finest raw materials sourced globally. With an in-house manufacturing unit, KASA DECOR continuously explores and implements innovative design ideas to offer exclusive handmade and designer surface elements. The company imports high-quality surface materials from Spain, Italy, and China and maintains strong partnerships with renowned brands like Bestile, Baldocer, ABK, and Ceramiche Piemme. KASA DECOR's network includes over 75 dealers across 50 cities in India. Role Description This is a full-time, on-site role for a Customer Service Representative, located in New Delhi. The Customer Service Representative will handle day-to-day tasks such as assisting customers, providing product information, resolving customer inquiries, and ensuring customer satisfaction. The role also involves managing customer support tickets and maintaining a positive customer experience through exceptional service and communication. Qualifications Customer Service, Customer Support, and Customer Experience skills Proficiency in maintaining high levels of Customer Satisfaction Excellent communication and interpersonal skills Ability to handle and resolve customer inquiries effectively Experience in a similar role is a plus Experience in softwares like Tally prime, google sheets & excel is a plus Show more Show less