2040 Customer Complaints Jobs - Page 29

Assigns the staff their duties and inspects work for conformance to prescribed standards of cleanliness Check rooms and common areas, including stairways and lounge areas, for cleanliness Performs cleaning duties in cases of emergency or staff shortage Establish and educate staff on cleanliness, tidiness and hygiene standards Motivate team members and resolve any issues that occur on the job Respond to customer complaints and special requests

Process name - JFL Dominos Minimum 12th pass Experience: fresher are ok Good Communication Fresher and Exp :Up to 18K in hand Required Candidate profile Qualification:- Hsc Pass to any graduate To schedule your interview Call or send your CV through WhatsApp (number mentioned below) HR Mayuresh:- 9822643973 (Call and What's app)

Roles and Responsibilities Address Customer Complaints: Handle and resolve customer complaints promptly, providing effective solutions to ensure high levels of satisfaction. Professional Customer Management: Manage customer interactions with professionalism, ensuring issues are resolved in a timely manner through clear and effective communication. Technical Troubleshooting: Utilize problem-solving skills and product knowledge to diagnose and address technical issues efficiently. Data Analysis: Regularly analyze data to identify trends and opportunities for improvement in after-sales service operations. Vehicle Job Card Management: Oversee the opening and closing of vehicle job cards, ensuring accurate documentation and tracking. Cost and Time Estimation: Provide customers with estimated costs and timelines for vehicle service completion. Coordination: Facilitate communication and coordination between the floor supervisor, customers, and management to ensure smooth operations and customer satisfaction.

First link of management between the executors i.e. field staff and management. An effective communicator with exceptional relationship management skills with ability to relate to people at all levels of business and management. Delivery of business AOP objectives for the assigned geography. PRINCIPAL ACCOUNTABILITIES (Accountabilities associated with the job) Achieving business numbers with the assigned line of channels (Basis location and market potential). People Management (Off roll) - Hiring, Retention & Productivity. Sales Governance through compliance of systems and processes. Responsible for tracking, managing & controlling PDD requirement compliance Reduction in customer complaints & cancellation by ensuring that no miss-selling is being done. Understanding of CRM - Salesforce.com. Effectively engage with Credit, Operations, Risk & within 2W/3W teams. To ensure TAT is maintained for case processing. 4. MAJOR CHALLENGES (Challenges faced on an on-going basis in carrying out the job) Training of self and their team below. Hiring right candidate. Smooth onboarding to help settle the employee well in BFL. Smooth onboarding of New Dealer/Partner with BFL Retention of Off-roll staff 5. DECISIONS (Key decisions taken by job holder at his/her end) Hiring of Off roll staff Approvals by coordinating with internal stake holders eg. Clearing cases Lead allocation Field activity planning and closure 6. INTERACTIONS (Key working relationships a job holder needs to have INSIDE and OUTSIDE the company to accomplish the job) Internal Clients Roles you need to interact with inside the organization to enable success in your day to day work Connect with various internal department i.e. product, credit, Ops, RCS & compliance to process the file. Connect with HR department for hiring & retention External Clients Roles you need to interact with outside the organization to enable success in your day to day work Engaging with customer. Mapping of market competition. 7. DIMENSIONS (Key numerical data which will reflect the scope and scale of activities concerning this job) Financial Dimensions (These should be quantifiable numerical amounts) From 45 to 70 Cases MOM (depending upon location and market potential) Other Dimensions (Significant volume dimensions associated with the job) Total Team Size: 9 Number of Direct Reports: 5 to 9 Number of Indirect Reports: NA Number of Outsourced employees: 5 to 9 Number of locations: 1 to 4 Number of products: 1 i.e. Two wheeler Loan Required Qualifications and Experience SKILLS AND KNOWLEDGE (Minimum acceptable proficiency for this job which best indicates the education and/or experience requirements of this job and not the incumbent) Educational Qualifications Qualifications - Graduate / Post Graduate Good command in excel is essential. Work Experience - 1 to 3 years of relevant experience in managing team Result oriented - Go getter attitude is must Should have collaborative work style to engage with peers & colleagues across the company. Excellent Team management & Interpersonal Skills. Excellent command over communication skills. Highly ambitious & self-motivated

Monitor customer returns Quality/ Internal Quality, based on the customer complaints of products supplied and to fulfil targeted requirements. Ensure duction in External/Internal customer complaints and take corrective actions for non-repetition. Monitor internal rejection and take preventive actions. Establish Quality systems and SOPs and fill process gaps wherever necessary. Undertake multi location customer visit to ensure timely resolution of all customer complaints. 4D / 8D preparation and submission. Knowledge about ISO 9001, 14001. Bachelors degree/ Diploma in Mechanical Engineering, Operations Management, or a related field. Minimum of 8+ years of experience in Quality management within the relevant manufacturing or continuous improvement roles. Certification: ISO lead auditor Knowledge of APQP, PPAP, FMEA and control plans Proficiency in ERP software. Work-life integration Employee discounts Attractive remuneration system Flexible working hours Good development opportunities Health initiatives Mobile working

Responsibilities Building and maintaining profitable relationships with key customers. Overseeing the relationship with customers handled by your team. Resolving customer complaints quickly and efficiently. Keeping customers updated on the latest products to increase sales. Meeting with managers in the organization to plan strategically. Expanding the customer base by upselling and cross-selling. Understanding key customer individual needs and addressing these. Conducting business reviews using CRM programs. Knowing your competition and strategizing accordingly. Requirements A bachelor s degree in administration or a related field. A minimum of 3 years experience. Excellent interpersonal and communication skills. Proficient in all Microsoft applications. A team player with leadership skills. Maintain a positive attitude focused on customer satisfaction.

Customer Service Engineer with 2-3 years of experience in Installation, Preventive maintenance & troubleshooting of CT & MRI systems. Good knowledge of Electrical & electronics, LAN/WAN networks, TCP/IP protocols, network technologies & hospital networking. Strong problem-solving abilities, analytical skills and hands-on troubleshooting experience. Excellent communication skills, customer handling, and people skills. Willingness to travel extensively and support emergency service requirements. Execute all service activities assigned to him/her, which are coordinated via the Customer Care Center, in an adequate and appropriate manner. It will include all service incidents, installation, preventive maintenance and system modifications / Updates on demand. Responsible for performing technical diagnostics, software loads, calibrations, performing planned maintenance. Responsible for remote online troubleshooting by analyzing error logs of system and providing solution to customers remotely. Communicate and accept advice from "Regional Support Centre" (RSC). Ensure optimal performance in all process activities related to within his/her area of responsibility. Escalate incidents directly to the Regional Support Center (RSC) according to the defined parameters. Inform RSC on all escalation issues and report any customer complaints with proper documentation to RSC. Maintain highest customer satisfaction, within the framework of Siemens Healthineers, Customer Services.

Civil and Interior Resouce: Posting Title Civil and Interior Engineer for Datacenters. Role Description Responsible for delivery of Project with in the budgeted cost and time. Major Work Responsibilities 1 Look the project in holistic way and identify the bottlenecks, take up the issues with concerns and resolve those issues. 2 Coordination with all the internal teams (Designs, Procurement, accounts) and vendors) 3 Managing day to day site progress 4 Manages customer expectations and meets clients face-to-face as needed. 5 oversee the planning and scheduling of all resources required to deliver the service. This will include parts, labour and the input of the specialist service delivery partners to ensure that the daily work orders are completed in a timely manner. 6 must have good communication skills and technical knowledge to ensure that all project deadlines are met and that the highest quality standards ... 7 Monitoring and scheduling for on-time completion of projects. Reviewing blueprints, drawings, and plans to ensure that systems are construct able. 8 Responsible for electrical system, Fire Fighting system, Hvac system, Lv system in industrial and commercial project. Inspection of material & check the quality with certified data. Inspection of whole process (Quality/Efficiency). Estimation of All type of BOQ. Documentation & filing the work reports for the assigned projects. Responsible to analyze and track the client s issues to provide a satisfactory solution. Responsibility to handle all technical dealing with customers. Take the quotation from different vendor and raise P.O. according to demand 9 Prepare the reports and maintain the all Billing documents through on software/ portal 10 Monitor and promote health and safety on the site. Record and report any breaches to the Project Manager. If required stop the construction works if unsafe practices are being followed 11 organize the review and evaluate the work of consultant, contractor, and others. C&I Engineer has to knowledge of MS Office, AutoCAD and Project management software. 12 Continually review the contractor s construction schedule during the progress of site works with regards to Civil works and report to the Manager on the same. Manage the day-to-day work of the Civil and project team 13 Review Contractor s shop drawings against the design drawings for compliance with the design intent and return to Manager with appropriate comments/approval within the specified contractual period. Review contractor s Civil and shop drawing in conjunction with the civil drawing to ensure engineering co-ordination and advise the Manager accordingly 14 Planning:- Progress monitoring & preparation of daily / weekly / monthly / progress report. Maintain project process, requirement, organization weekly review meeting, and preparation of (MOM) report and follow up the meeting delivery. Planning and scheduling project time line, with close coordination with the client and vendor/ contractor. Preparing work down schedule. Preparation plans for timely handover of the project on time. Project planning & activity schedule. Maintaining ppp ( project procurement plan) 15 Perform a key role in project planning, budgeting, and identification of resources needed. Create the teams, develop the objectives/goals of each and assign individual responsibilities 16 implantation as per CSD & prepare DPR. 17 Executing projects/ Retrofit work/ Remodelling and providing long-lasting services to customers 18 Assisting the HO team in having error-free billing 19 Prepare Joint Measurement billing 20 Assisting with or performing administrative tasks, such as managing and updating invoices, processing new orders, and tracking inventory 21 Resolving service desk problems and improving service methods to increase the service desks productivity and customer service 22 Handling customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers 23 train new employees, Vendors as per company procedures Job prerequisites 10 to 15 years of technical infrastructure project management experience Experience in datacenter project execution Excellent communications and interpersonal skills B.Tech./B.E./M.Tech. degree in Civil stream or equivalent technical training Fluent English required Join the Cloud4c Talent Community If youre looking for a place that elevates creativity with humanity, work that is as innovative as it is fun, and people who lead with both head and heart, youve found it and our doors are open for you. Click to register with our Talent Community. Well keep your information and reach out to you when we post opportunities in the future that might be a fit. Sign Up

About Us SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. Join us to shape the future of digital payment in India and unlock your full potential. What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Responsible for leading team of Regional Managers for effectively conducting field collection Processes and deliver on portfolio performance. Role Accountability Manage portfolio (Multiple Due Stages) performance through a team of Regional Collections Managers & ACMs, in line with Operating Plan. Ensure appropriate infrastructure and resource availability to carry out collections as per operating plan Formulate collection strategies for the zonal cluster basis market dynamics, portfolio spread/segmentation and business requirements Identify critical/non performing segments and ensure appropriate legal hardship tools are applied to them for satisfactory resolution Conduct regular performance review with all vendors, Agency Managers & Regional Collections Manager for all critical metrics to track the portfolio health and ensure healthy process Monitor field collections by bucket/vintage/region to ensure cost adherence in operations and achieve cost efficiencies Ensure adherence to Compliance Policy, Collections processes and Audit requirements, Code and conduct and maintaining standards to achieve customer satisfaction Ensure proper recourse mechanism is followed to resolve customer complaints in a timely and satisfactory manner Ensure 100 % SVCL coverage at all vendor locations of the Zone Ensure monthly cost provisions are reported to Finance team as per timelines Identify upcoming markets in accordance with the Sales growth plan and evaluate setting up/expanding operations basis volumes; Raise timely red flags on sourcing quality in new markets ensuring portfolio hygiene Participate strategically and tactically in development and implementation of portfolio treatments to maximize collection for the portfolio and increase resolution/extraction Perform peer benchmarking to create competitive infrastructure and deliver best in class performance on key metrics such as Credit Recovery as a percentage of Principle Credit Charge offs, Gross write-off, GNPA rates, Settlement loss rates, rate of recovery Measures of Success Portfolio Coverage GNPA (Gross Non Performing Asset) Rate and Value 30+ and 90+ Delinquency rate 30 to write off POF (Product of Flows) GWO (Gross Write Off) Cost of collection Settlement waiver rate Absolute Recovery Settlement waiver rate Cost of collection Extraction rate CAPE management ROR Absolute recovery/ACM Regulatory Customer complaint % Process adherence as per MOU Technical Skills / Experience / Certifications Credit Card knowledge along with good understanding of Collection Processes Competencies critical to the role Analytical Ability Stakeholder Management Problem Solving Result Orientation Process Orientation Qualification Post-Graduate / Graduate in any discipline Preferred Industry FSI

Customer Support Executive - Telugu Job Description: We are hiring for the position of Customer Support Executive for Noida location and looking for the candidate who is fluent in English and Telugu. Experience Range: 1 - 3 years Educational Qualifications: Any graduation Job Responsibilities: Handle inbound and outbound customer queries via phone, email, and chat. Provide accurate information regarding products, services, and policies. Resolve customer complaints promptly and professionally. Maintain a record of customer interactions and update CRM systems. Coordinate with internal teams to ensure quick resolution of issues. Identify customer needs and suggest appropriate solutions or products. Follow up on customer inquiries to ensure satisfaction. Adhere to company policies and procedures while interacting with customers. Skills Required: Customer Interaction , Cold Calling , CRM Candidate Attributes: Must be fluent in Telugu and English language. Bachelor s degree in any field. Proven experience in customer service or a related role. Excellent verbal and written communication skills. Strong problem-solving abilities and a customer-centric approach. Familiarity with CRM software and customer service tools is a plus. Good typing speed and basic computer skills.

Customer Support Executive - Tamil Job Description: We are hiring for the position of Customer Support Executive for Noida location and looking for the candidate who is fluent in English and Tamil. Experience Range: 1 - 3 years Educational Qualifications: Any graduation Job Responsibilities: Handle inbound and outbound customer queries via phone, email, and chat. Provide accurate information regarding products, services, and policies. Resolve customer complaints promptly and professionally. Maintain a record of customer interactions and update CRM systems. Coordinate with internal teams to ensure quick resolution of issues. Identify customer needs and suggest appropriate solutions or products. Follow up on customer inquiries to ensure satisfaction. Adhere to company policies and procedures while interacting with customers. Skills Required: Customer Interaction Candidate Attributes: Bachelor s degree in any field. Must be fluent in English and Tamil. Proven experience in customer service or a related role. Excellent verbal and written communication skills. Strong problem-solving abilities and a customer-centric approach. Familiarity with CRM software and customer service tools is a plus. Good typing speed and basic computer skills.

The key responsibilities for this customer service role are as follows - Call back customers and inform them about delays in orders Resolving customer complaints brought to your attention Respond promptly and professionally to incoming customer inquiries in person, by telephone, or by email Maintain an updated knowledge of the organizations products, services, and customer service policies Document customer interactions when necessary, compiling documents and forwarding information to interested parties Explain simply and clearly in response to customer questions and check for customer understanding and acceptance Recommend new products or services or make suggestions for improvements by identifying relevant features and benefits Assist clients by demonstrating the use of goods and answering any questions they may have Establish and maintain good rapport with customers by using positive language and anticipating their needs Requirements - 2+ years of previous customer service experience a plus Friendly and welcoming manner with clients and other members of the customer service team Familiarity with customer-relationship management (CRM) software programs Ability to explain complex concepts in a clear, simple manner to customers Strong command of written and verbal English Excellent organizational and multitasking skills Ability to maintain a calm and polite manner in stressful situations Willingness to cooperate with customers and management to resolve any issues that may arise

• Laundry & Kitchen equipments . • Preventive & corrective maintenance of the machine, diagnose faults, and rectify. • Work effectively and in the shortest time possible. • AMC site visit & Maintain to clean, replace & repair. Required Candidate profile • ITI Diploma Holder • Employee should have hands on experience of heavy machinery of various site. • The positions are related to field work. • Should have 2 wheelers.

About Us SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Responsible for delivering on business metrics of portfolio resolution, norm, rollback and extraction/absolute recovery and ROR as per business operating plan through a team of Agency managers and Collection Vendors. Role Accountability Devise vendor allocation strategy for the CD/region and ensure appropriate capacity addition basis future business inflows in line with ACR guidelines Ensure adequate legal interventions on the portfolio Ensure various critical segments as defined by business are reviewed and performance is driven on them Conduct regular performance review with Vendors and Area collection managers for all critical metrics to track the portfolio health and performance trends Ensure judicious use of hardship tools and adherence to the settlement waivers both on rate and value Conduct ongoing field visits on critical accounts and ensure proper documentation in Collect24 system of all field visits and telephone calls to customers Raise red flags in a timely manner basis deterioration in portfolio health indicators/frauds and raise timely alarms on critical incidents as per the compliance guidelines Reinforce compliance standards with area collection managers and vendors to drive adherence to code of conduct Ensure all guidelines mentioned in the SVCL are adhered to and that process hygiene is maintained at aligned agencies Ensure all customer complaints received are closed within time frame Conduct thorough due diligence while onboarding/offboarding/renewing a vendor and all necessary formalities are completed prior to allocating Ensure monthly cost provisions are reported as per timelines Identify upcoming markets in accordance with the Sales growth plan and evaluate setting up/expanding operations basis volumes In cases pertaining to Banca delinquencies, collaborate with partner bank branches in respective locations to track customers Measures of Success Portfolio Coverage Resolution Rate Normalization/Roll back Rate Settlement waiver rate Absolute Recovery Settlement waiver rate Extraction Rate ACM CAPE ROR Regulatory Customer complaint % Vendor SVCL Audit adherence Process adherence as per MOU Technical Skills / Experience / Certifications Credit Card knowledge along with good understanding of Collection Processes Competencies critical to the role Analytical Ability Stakeholder Management Problem Solving Result Orientation Process Orientation Qualification Post-Graduate / Graduate in any discipline Preferred Industry FSI

Working at WPP means being part of a global network of more than 100,000 talented people dedicated to doing extraordinary work for our clients. We operate in over 100 countries, with corporate headquarters in New York, London and Singapore. WPP is a world leader in marketing services, with deep AI, data and technology capabilities, global presence and unrivalled creative talent. Our clients include many of the biggest companies and advertisers in the world, including approximately 300 of the Fortune Global 500. Our people are the key to our success. Were committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow. What youll be doing: Create billing drafts, review, obtain approval, and ensure that billing meets client s guidelines. Analyse Unbilled and coordinate a resolution of any items that are in question Maintain billing and invoice delivery guideline information for assigned clients Miscellaneous projects and duties as requested by management Provide solutions to any relative problems on billing of client invoices Handling customer complaints and resolving billing issues Collaborate with other departments to ensure billing accuracy Prepare and present analytical reports Ability to work independently and meet tight deadlines Able to take responsibility proactively during team crisis and be a helping hand for achieving the team goal What youll need: Location - Vikhroli, Mumbai India Shift - 9-6 PM Graduate with good communication skill Minimum 4-6years of experiencing in Billing Excellent knowledge of MS Office (particularly Excel) Proficiency in English Organizational and time-management skills

Were seeking a Team Lead to ensure compliance and quality standards across our operations. The role involves overseeing FSSAI licensing requirements and validating licenses for operational sites. Youll manage cold chain compliance for temperature-sensitive items and monitor storage conditions across the supply chain. Key responsibilities include implementing integrated pest management protocols, ensuring proper segregation of food and non-food items, and maintaining storage compliance to prevent cross-contamination. The position requires, conducting regular audits, and coordinating with service partners for corrective actions. Youll evaluate and audit third-party sites for adherence to Amazons food safety standards, conduct regular breakthroughs, and drive gap closure initiatives. The role includes delivering food safety training sessions and investigating customer complaints related to food safety. Youll oversee housekeeping and hygiene protocols across facilities while maintaining comprehensive documentation of audits, temperature logs, and pest control reports. Strong analytical skills are essential for creating dashboards, validating data, and identifying process improvements in food safety-related inventory management. The ideal candidate will have strong attention to detail, and excellent communication skills to work effectively with multiple stakeholders. This role combines technical expertise with practical implementation to maintain the highest food safety standards across our network. We are open to hiring candidates to work out of one of the following locations: Bengaluru, KA, IND 1+ years of customer-facing environment, warehousing, logistics or manufacturing experience Speak, write, and read fluently in English Experience with Microsoft Office products and applications Experience with Excel 2+ years of customer-facing environment, warehousing, logistics or manufacturing experience

Were seeking a Team Lead to ensure compliance and quality standards across our operations. The role involves overseeing FSSAI licensing requirements and validating licenses for operational sites. Youll manage cold chain compliance for temperature-sensitive items and monitor storage conditions across the supply chain. Key responsibilities include implementing integrated pest management protocols, ensuring proper segregation of food and non-food items, and maintaining storage compliance to prevent cross-contamination. The position requires, conducting regular audits, and coordinating with service partners for corrective actions. Youll evaluate and audit third-party sites for adherence to Amazons food safety standards, conduct regular breakthroughs, and drive gap closure initiatives. The role includes delivering food safety training sessions and investigating customer complaints related to food safety. Youll oversee housekeeping and hygiene protocols across facilities while maintaining comprehensive documentation of audits, temperature logs, and pest control reports. Strong analytical skills are essential for creating dashboards, validating data, and identifying process improvements in food safety-related inventory management. The ideal candidate will have strong attention to detail, and excellent communication skills to work effectively with multiple stakeholders. This role combines technical expertise with practical implementation to maintain the highest food safety standards across our network. 1+ years of customer-facing environment, warehousing, logistics or manufacturing experience Speak, write, and read fluently in English Experience with Microsoft Office products and applications Experience with Excel 2+ years of customer-facing environment, warehousing, logistics or manufacturing experience

Were seeking a Team Lead to ensure compliance and quality standards across our operations. The role involves overseeing FSSAI licensing requirements and validating licenses for operational sites. Youll manage cold chain compliance for temperature-sensitive items and monitor storage conditions across the supply chain. Key responsibilities include implementing integrated pest management protocols, ensuring proper segregation of food and non-food items, and maintaining storage compliance to prevent cross-contamination. The position requires, conducting regular audits, and coordinating with service partners for corrective actions. Youll evaluate and audit third-party sites for adherence to Amazons food safety standards, conduct regular breakthroughs, and drive gap closure initiatives. The role includes delivering food safety training sessions and investigating customer complaints related to food safety. Youll oversee housekeeping and hygiene protocols across facilities while maintaining comprehensive documentation of audits, temperature logs, and pest control reports. Strong analytical skills are essential for creating dashboards, validating data, and identifying process improvements in food safety-related inventory management. The ideal candidate will have strong attention to detail, and excellent communication skills to work effectively with multiple stakeholders. This role combines technical expertise with practical implementation to maintain the highest food safety standards across our network. 1+ years of customer-facing environment, warehousing, logistics or manufacturing experience Speak, write, and read fluently in English Experience with Microsoft Office products and applications Experience with Excel Some experience in managing System configurations (of any domain)

Hiring for fresher in International BPO in Gurgaon Excellent growth opportunity with good Internal Job Promotions Both side cabs International process Immediately joining No charges WhatsApp details on HR 88266 73317 Required Candidate profile Good interpersonal skills Perks and benefits Excellent growth opportunity with good job p

PFB the address: Key responsibilities: New and Existing Clients Visits/Onboarding Understanding of clients' processes, cut-offs, Potential (Overall/CWH SOW), SKU Type, Shipment Handlings analysis, Palletization etc (Complete FCX Report to all stakeholders Leadership of - Ops/Regulatory Compliance/Fire & Safety/NE for approval before starting pickups and their sign off to start the client). Focussed pickup monitoring for the first 15 days to provide a smooth client experience Customization in FM & sign off from internal & external stakeholders to drive through SOP. Visiting existing clients to review the FM performance, take overall service feedback or there are some operational challenges to execute the pickups. Pickup success rate% monitoring Ensuring daily Successful Pickup 95% Pickup review meetings with the internal ops team on the ops failure and seller failure cases. Proactive approach for executing Pickups on the same day, timely dispatches, slot adherence, Load confirmations, Escalations from Shipper/Ops and rescue Purr at risk. Reviewing previous day performance and sharing the gaps and inefficiencies with the operations team to take the appropriate actions, Additionally having meetings with internal stakeholders to review the trend and enhancement of FM client experience. Ensure the datasets are clean and authentic through regular data scrutiny(Capturing correct contact details and address, also cleaning junk PURs in the system). Process Optimization and Root Cause Analysis: Conduct root cause analysis of recurring issues and propose data-driven solutions to prevent future escalations. Continuously optimize pickup processes to improve efficiency and reduce coordination-related missed pickups. Flexibility in Deployment: Can be temporarily deployed to underrepresented locations during periods of high demand or operational need. Skill Sets: Good & effective communication skills along with proficiency in English/Hindi and regional language Strong problem-solving skills and analytical skills with proficiency in Data analysis (especially Excel) Ability to create, establish, and maintain strong business relationships with clients and internal stakeholders Tenacity to work in stressful & fast paced environment

Job Summary: We are seeking a dedicated and experienced Customer Service Team Leader to oversee our Complaints Department. The ideal candidate will lead a team of complaint handlers, ensuring that customer complaints are resolved promptly, fairly, and in line with regulatory and internal standards. You will play a key role in improving customer satisfaction and driving service excellence through effective coaching, process improvement, and stakeholder engagement. Key Responsibilities: Lead, coach, and develop a team of complaint handlers to deliver high-quality service and resolution. Monitor and manage daily team performance against KPIs, SLAs, and compliance requirements. Ensure all complaints are handled with empathy, professionalism, and within regulatory guidelines (e.g., FCA, FOS if in financial services). Act as an escalation point for complex or high-risk complaints. Conduct regular quality audits, providing feedback and implementing corrective actions. Support recruitment, onboarding, and training of new team members. Analyze complaint trends and root causes; recommend and implement service and process improvements. Prepare and deliver regular reports to senior management on performance metrics, trends, and team progress. Collaborate with other departments (e.g., Legal, Compliance, Product, Operations) to drive resolution and improvement. Ensure full and accurate records of all complaints and communications are maintained. Qualifications & Experience: Proven experience in a customer service or complaints handling role (57 years). Minimum 23 years experience in a leadership or supervisory capacity. Strong understanding of complaint handling best practices and relevant regulations. Experience using CRM systems and reporting tools. Excellent written and verbal communication skills. Ability to manage high-pressure situations with empathy and professionalism. Strong analytical, coaching, and problem-solving skills. Preferred Qualifications: Experience within a regulated industry (e.g. medical, financial services, utilities, telecoms). Knowledge of [industry-specific regulatory bodies, e.g., FCA, FOS]. Formal training or certification in complaints handling or customer service (e.g., NVQ, ILM, CMI). Key Competencies: Leadership and team management Customer focus and empathy Conflict resolution Decision making and accountability Time management Attention to detail Coaching and development Interested candidates can share their resume on rajkumari@antaraseniorcare.com

Job Types: Full-time, Permanent, Fresher Salary: 12,000.00 - 15,000.00 per month 1. Helping clients with necessary product knowledge. 2. Resolving the client queries. 3. Strong oral and written communication skills. 4. Answering all calls and emails.

Hey there! We re Fever , the world s leading tech platform for culture and live entertainment, Our mission? To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven approach, we re revolutionizing the way people engage with live entertainment. Every month, our platform inspires over 300 million people in +40 countries (and counting) to discover unforgettable experiences while also empowering event creators with our data and technology, helping them scale, innovate, and enhance their events to reach new audiences. Our results? We ve teamed up with major industry leaders like Netflix, F.C. Barcelona, and Primavera Sound, presented international award-winning experiences, and are backed by several leading global investors! Impressive, right? To achieve our mission, we are looking for bar-raisers with a hands-on mindset who are eager to help shape the future of entertainment! Ready to be part of the experience? Now, let s discuss this role and what you will do to help achieve Fever s mission. About the role Coordinate and manage on-site event staff; ensuring each staff member is trained in their duties whether it is validating tickets, guaranteeing all staff goes through Fever policies. Operations of the events: Inventories: manage and control all devices used in the event (PDAs, computers, POS etc) Validation: control the validation system and devices (Fever Partners App) Flow: control flow of people throughout the entire experience avoiding bottlenecks, crowding and controlling queues Onsite payment devices and accounts - F&B/Merch Handle onsite customer complaints, provide appropriate solutions and alternatives within the time limits. Follow communication procedures, guidelines, and policies Take the extra mile to engage customers Daily reporting to Fever Managers about the status of the event; including both the pre and post event findings and feedback, onsite incidences etc Point of contact between partner/production/onsite staff and Fever. The Onsite Coordinator will represent Fever Brand onsite and should know everything related to our Culture, Brand and Policies. PREFERRED QUALIFICATIONS English fluent (C1 or above) Excellent face-to-face communication skills Highly organized and efficient. Time management skills are key A problem-solver with the ability to think strategically and efficiently when faced with on-site issues Willing to learn from mistakes and give feedback on ways of improving the experiences Collaborative approach and willing to get hands dirty and work on all required events tasks Be decisive and organized Love being part of a dynamic team in a growing company BENEFITS Opportunity to have a real impact in a high-growth global category leader 40% discount on all Fever events and experiences Responsibility from day one and professional and personal growth Great work environment with a fun, international team of talented people to work with! #LI-Hybrid

Join us as a Customer Service & Operations Analyst in Reconciliation & Investigations This is an opportunity to take on a role in reconciliation and investigations, delivering successful customer and business outcomes You ll be investigating queries, supporting business processes, policies and procedures and understanding customer and business needs This role has great development potential, as you ll be working in a supportive team and an environment of continuous improvement Were offering this role at senior analyst level What youll do In this key role, you ll be responding to queries from our customers or stakeholders within agreed timelines. We ll look to you to deliver successful outcomes, by processing, authorising and investigating all transactions and accurately collecting the required information from customers or businesses. Additionally, you ll support your management with work allocation, daily controls and processes. You ll also be: Investigating queries and raising any issues with relevant parties without delay Delivering fit-for-purpose solutions to meet customer or stakeholder needs Capturing and collating MI and actively participating in initiatives to improve customer service, processes and procedures Reviewing processing errors and customer complaints to identify trends and training needs The skills youll need We re looking for someone with strong knowledge and experience of reconciliation and investigations. This will include an understanding of the industry and its customers. You ll also be able to work well as part of a team and have the ability to communicate your knowledge to make improvements to processes and procedures. We ll also expect you to have: A thorough understanding of products, processes and banking systems An awareness of changes in trends, policies and regulations Strong time management skills and the ability to meet targets and business objectives Hours 45 Job Posting Closing Date: 09/07/2025

Operations Management Engage with customers to provide support across operations, marketing, and finance. Maintain a positive and professional attitude when dealing with the user via email. Demonstrate sufficient product and service knowledge to address all inquiries accurately. Manage customer complaints, offering timely solutions and alternatives, while following up to ensure resolution; keep detailed records of customer interactions and maintain process documentation. Enhance the customer experience by ensuring prompt attention to customer concerns and resolving issues efficiently. Safeguard customer confidentiality, ensuring all sensitive information is used solely for official purposes. Connecting with relevant stakeholders for the issue resolution. Interact with customers daily and document information in the HubSpot CRM. Creating/updating the process flows documents. Skills and Knowledge Should possess email writing skills Strong communication skills with fluency in English and Hindi. Friendly and approachable attitude, with the ability to build rapport with customers. Proficiency in Excel, PowerPoint, and basic computer skills. Quick learner, able to adapt to new tools and processes swiftly. Ability to work US ET shift hours with flexibility during peak days. A strong commitment to delivering attractive performance and customer satisfaction.