2040 Customer Complaints Jobs - Page 27

We are looking for a highly motivated and experienced Branch Relationship Executive to join our team at Equitas Small Finance Bank. The ideal candidate will have 1-3 years of experience in the BFSI industry. Roles and Responsibility Develop and maintain strong relationships with existing customers to increase business growth. Identify new business opportunities and expand the customer base through effective sales strategies. Collaborate with internal teams to ensure seamless delivery of products and services. Provide excellent customer service and resolve customer complaints promptly. Analyze market trends and competitor activity to stay ahead in the market. Build and maintain a strong understanding of customer needs and preferences. Job Requirements Strong knowledge of banking operations, including cash handling and financial regulations. Excellent communication and interpersonal skills to build strong relationships with customers and colleagues. Ability to work in a fast-paced environment and meet sales targets. Strong problem-solving and analytical skills to analyze market trends and competitor activity. Proficiency in using technology and software applications to manage customer interactions and transactions. Ability to adapt to changing circumstances and priorities.

We are looking for a highly skilled and experienced Premium Acquisition Manager to join our team at Equitas Small Finance Bank. The ideal candidate will have 2-3 years of experience in the BFSI industry. Roles and Responsibility Develop and implement effective strategies to acquire premium customers. Build and maintain strong relationships with existing clients to increase sales. Identify new business opportunities and expand the customer base. Collaborate with cross-functional teams to achieve business objectives. Provide excellent customer service and support to ensure high levels of satisfaction. Analyze market trends and competitor activity to stay ahead in the industry. Job Requirements Proven track record of achieving sales targets and expanding customer bases. Strong knowledge of the BFSI industry and its regulations. Excellent communication, interpersonal, and negotiation skills. Ability to work in a fast-paced environment and meet deadlines. Strong analytical and problem-solving skills with attention to detail. Experience working with CRM software and other sales tools.

We are looking for a highly skilled and experienced Relationship Manager to join our team at Equitas Small Finance Bank. The ideal candidate will have 1-2 years of experience in the BFSI industry, preferably with a background in MLAP. Roles and Responsibility Develop and maintain strong relationships with clients to understand their financial needs and provide tailored solutions. Identify new business opportunities and grow existing client relationships through effective sales strategies. Collaborate with internal teams to ensure seamless delivery of products and services to clients. Provide exceptional customer service and support to resolve client queries and concerns. Stay updated on market trends and competitor activity to stay ahead in the competition. Achieve sales targets and contribute to the growth of the organization. Job Requirements Proven experience as a Relationship Manager or similar role in the BFSI industry. Strong knowledge of MLAP products and services. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and meet sales targets. Strong analytical and problem-solving skills. Experience working with small finance banks or similar institutions is an advantage.

We are looking for a highly skilled and experienced Relationship Manager to join our team at Equitas Small Finance Bank. The ideal candidate will have 2-5 years of experience in the BFSI industry, preferably in retail mortgages. Roles and Responsibility Manage and maintain strong relationships with existing clients to ensure customer satisfaction and retention. Identify new business opportunities and develop strategies to acquire new customers. Conduct market research and competitor analysis to stay informed about industry trends. Collaborate with internal teams to provide comprehensive solutions to clients. Develop and implement effective sales plans to meet or exceed monthly targets. Provide exceptional customer service and support to resolve client queries and concerns. Job Requirements Strong knowledge of retail mortgages and financial products. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and meet deadlines. Strong analytical and problem-solving skills. Experience working with cross-functional teams. Proficiency in Microsoft Office and other relevant software applications.

We are looking for a highly skilled and experienced Branch Relationship Executive to join our team at Equitas Small Finance Bank. The ideal candidate will have 2 to 7 years of experience in the BFSI industry, preferably with a background in used car sales or related fields. Roles and Responsibility Develop and maintain strong relationships with clients to increase business growth. Identify new business opportunities and expand existing customer relationships. Provide excellent customer service and support to ensure high levels of satisfaction. Collaborate with internal teams to achieve sales targets and improve overall performance. Analyze market trends and competitor activity to stay ahead in the industry. Build and maintain a strong network of contacts within the community. Job Requirements Minimum 2 years of experience in the BFSI industry, preferably in used car sales or related fields. Strong knowledge of financial products and services, including loans and banking operations. Excellent communication and interpersonal skills to build strong client relationships. Ability to work in a fast-paced environment and meet sales targets. Strong analytical and problem-solving skills to analyze market trends and competitor activity. Any graduate degree from a recognized institution.

Looking to onboard a skilled Relationship Manager with 1 to 4 years of experience to lead our retail mortgage team. The ideal candidate will have a strong background in the BFSI industry and excellent relationship management skills. Roles and Responsibility Develop and maintain strong relationships with clients to understand their financial needs and provide tailored solutions. Identify new business opportunities and grow existing client relationships through effective sales strategies. Collaborate with internal teams to ensure seamless delivery of products and services. Provide expert advice on retail mortgages and related products to clients. Manage and analyze market trends to stay ahead of competitors. Build and maintain a network of contacts within the industry to leverage for business growth. Job Requirements Minimum 1 year of experience in the BFSI industry, preferably in retail mortgages or a related field. Strong knowledge of retail mortgage products and services. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and meet sales targets. Strong analytical and problem-solving skills. Experience working with diverse client groups and building strong relationships.

We are looking for a highly motivated and experienced Tele Calling Executive to join our team at Equitas Small Finance Bank. The ideal candidate will have 1-5 years of experience in the BFSI industry, preferably with a background in telecalling or customer service. Roles and Responsibility Handle inbound and outbound calls from customers to resolve their queries and concerns. Provide excellent customer service and ensure customer satisfaction. Meet daily and monthly sales targets through effective telemarketing techniques. Build strong relationships with customers to increase loyalty and retention. Collaborate with internal teams to achieve business objectives. Maintain accurate records of customer interactions and transactions. Job Requirements Proven experience in telecalling or customer service, preferably in the BFSI industry. Excellent communication and interpersonal skills are required to build strong customer relationships. Ability to work in a fast-paced environment and meet sales targets. Strong problem-solving skills are necessary to resolve customer complaints and concerns. Familiarity with banking products and services is an advantage. Ability to work independently and as part of a team to achieve business objectives.

We are looking for a highly motivated and experienced Relationship Manager to join our team at Equitas Small Finance Bank. The ideal candidate will have 1-3 years of experience in the BFSI industry, preferably with a background in sales or relationship management. Roles and Responsibility Develop and maintain strong relationships with existing clients to increase business growth. Identify new business opportunities and generate leads through networking and market research. Conduct client meetings and presentations to promote banking products and services. Collaborate with internal teams to resolve customer complaints and issues. Achieve monthly and quarterly sales targets by selling banking products and services. Provide excellent customer service to ensure high levels of customer satisfaction. Job Requirements Strong knowledge of banking products and services, including savings accounts, loans, and credit cards. Excellent communication and interpersonal skills to build strong client relationships. Ability to work in a fast-paced environment and meet sales targets. Strong analytical and problem-solving skills to identify new business opportunities. Experience working with small finance banks or similar institutions is preferred. Familiarity with financial regulations and compliance requirements.

We are looking for a skilled Customer Service Officer to join our team at Equitas Small Finance Bank. The ideal candidate will have 3 years of experience in the BFSI industry, with a strong background in customer service and a passion for delivering exceptional experiences. Roles and Responsibility Manage and resolve customer complaints professionally and courteously. Provide timely and accurate information about products and services. Develop and maintain strong relationships with customers to increase loyalty and retention. Collaborate with internal teams to resolve complex customer issues. Identify and escalate trends or systemic issues impacting customer satisfaction. Continuously improve knowledge of products, services, and policies to provide excellent customer support. Job Requirements Strong communication and interpersonal skills are essential. Ability to work in a fast-paced environment and manage multiple tasks simultaneously. Excellent problem-solving and analytical skills are required. Proficiency in using technology and software applications is necessary. Strong attention to detail and organizational skills are vital. Ability to adapt to changing situations and priorities is crucial.

We are looking for a highly skilled and experienced Relationship Manager to join our team at Equitas Small Finance Bank. The ideal candidate will have 1-4 years of experience in the BFSI industry, preferably with a background in sales or relationship management. Roles and Responsibility Develop and maintain strong relationships with existing clients to increase business growth. Identify new business opportunities and generate leads through networking and market research. Conduct client meetings and presentations to promote financial products and services. Collaborate with internal teams to resolve customer complaints and issues. Provide excellent customer service to ensure high levels of customer satisfaction. Stay up-to-date with industry trends and competitor activity to stay ahead in the market. Job Requirements Strong knowledge of financial products and services, including savings accounts, loans, and investments. Excellent communication and interpersonal skills to build strong relationships with clients. Ability to work in a fast-paced environment and meet sales targets. Strong analytical and problem-solving skills to analyze market trends and competitor activity. Experience working in a similar role within the BFSI industry is preferred. Ability to adapt to changing circumstances and priorities.

We are looking for a highly skilled and experienced Branch Relationship Executive to join our team at Equitas Small Finance Bank. The ideal candidate will have 3-6 years of experience in the BFSI industry. Roles and Responsibility Develop and maintain strong relationships with clients to increase business growth. Identify new business opportunities and expand existing customer relationships. Provide excellent customer service and resolve customer complaints professionally. Collaborate with internal teams to achieve sales targets and improve overall performance. Analyze market trends and competitor activity to stay ahead in the market. Build and maintain a strong understanding of customer needs and preferences. Job Requirements Minimum 3 years of experience in the BFSI industry, preferably in a relationship executive role. Strong knowledge of banking products and services, including savings accounts, loans, and credit cards. Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues. Ability to work in a fast-paced environment and meet sales targets. Strong analytical and problem-solving skills, with attention to detail and accuracy. Familiarity with CRM software and other banking systems is an advantage.

We are looking for a highly skilled and experienced Relationship Manager to join our team at Equitas Small Finance Bank. The ideal candidate will have 1-4 years of experience in the BFSI industry, preferably with a background in MLAP. Roles and Responsibility Develop and maintain strong relationships with clients to understand their financial needs and provide tailored solutions. Identify new business opportunities and expand existing client relationships through effective sales strategies. Collaborate with internal teams to ensure seamless delivery of products and services to clients. Provide exceptional customer service and support to resolve client queries and concerns. Stay updated on market trends and competitor activity to stay ahead in the competition. Achieve sales targets and contribute to the growth of the organization. Job Requirements Proven experience in relationship management within the BFSI industry, preferably in MLAP. Strong understanding of financial products and services, including loans and investments. Excellent communication and interpersonal skills to build strong client relationships. Ability to work in a fast-paced environment and meet sales targets. Strong analytical and problem-solving skills to identify new business opportunities. Experience working with small finance banks or similar institutions is an advantage.

We are looking for a skilled Branch Receivable Manager to join our team at Equitas Small Finance Bank. The ideal candidate will have 5 years of experience in the BFSI industry, with a strong background in managing receivables and collections. Roles and Responsibility Manage and oversee the branch's receivable portfolio, ensuring timely payments and minimizing bad debts. Develop and implement effective strategies to improve collection efficiency and reduce delinquencies. Collaborate with internal stakeholders to resolve customer complaints and disputes related to loan recoveries. Analyze and report on key performance indicators (KPIs) such as delinquency rates and recovery metrics. Ensure compliance with regulatory requirements and company policies regarding debt management. Lead and motivate a team of collection professionals to achieve their targets and goals. Job Requirements Strong knowledge of accounting principles, financial regulations, and banking practices. Excellent communication, negotiation, and problem-solving skills. Ability to work in a fast-paced environment and meet deadlines. Proficiency in MS Office and other relevant software applications. Strong analytical and reporting skills, with attention to detail and accuracy. Experience working in a similar role within the BFSI industry, preferably in a bank or NBFC setting.

We are looking for a highly skilled and experienced Branch Relationship Executive to join our team at Equitas Small Finance Bank. The ideal candidate will have 2-5 years of experience in the BFSI industry, with a strong background in sales and customer service. Roles and Responsibility Develop and maintain strong relationships with existing customers to increase business growth. Identify new business opportunities and generate leads through effective sales strategies. Collaborate with internal teams to resolve customer complaints and issues promptly. Provide excellent customer service to ensure high levels of satisfaction and loyalty. Analyze market trends and competitor activity to stay ahead in the market. Build and maintain a strong network of contacts within the community to promote the bank's brand. Job Requirements Strong knowledge of banking products and services, including savings accounts, loans, and credit cards. Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues. Proven track record of achieving sales targets and driving business growth. Ability to work in a fast-paced environment and adapt to changing circumstances. Strong analytical and problem-solving skills, with attention to detail and accuracy. Ability to work collaboratively as part of a team, with a focus on delivering exceptional results.

We are looking for a highly skilled and experienced Branch Relationship Executive to join our team at Equitas Small Finance Bank. The ideal candidate will have 1-4 years of experience in the BFSI industry, with a strong background in sales and customer service. Roles and Responsibility Develop and maintain strong relationships with existing customers to increase business growth. Identify new business opportunities and generate leads through effective sales strategies. Provide excellent customer service and resolve customer complaints professionally. Collaborate with internal teams to achieve business objectives and improve overall performance. Analyze market trends and competitor activity to stay ahead in the market. Build and maintain a strong understanding of customer needs and preferences. Job Requirements Strong knowledge of the BFSI industry and its regulations. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and meet sales targets. Strong analytical and problem-solving skills. Experience working with CRM software and other sales tools. Ability to build and maintain strong relationships with customers and colleagues.

We are looking for a highly skilled and experienced Branch Relationship Executive to join our team at Equitas Small Finance Bank. The ideal candidate will have 3-6 years of experience in the BFSI industry. Roles and Responsibility Develop and maintain strong relationships with existing customers to increase business growth. Identify new business opportunities and expand the customer base. Provide excellent customer service and resolve customer complaints promptly. Collaborate with internal teams to achieve sales targets and improve overall performance. Analyze market trends and competitor activity to stay ahead in the market. Build and maintain a strong understanding of customer needs and preferences. Job Requirements Strong knowledge of the BFSI industry and its regulations. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and meet sales targets. Strong analytical and problem-solving skills. Experience working with small finance banks or similar institutions is preferred. Ability to build and maintain strong relationships with customers and colleagues.

We are looking for a highly skilled and experienced Customer Service Officer to join our team at Equitas Small Finance Bank. The ideal candidate will have 1-4 years of experience in the BFSI industry, with excellent communication skills and a strong passion for delivering exceptional customer service. Roles and Responsibility Handle customer inquiries and resolve issues professionally and courteously. Provide accurate information about products and services to customers. Build strong relationships with customers to increase loyalty and retention. Collaborate with internal teams to resolve complex customer complaints. Maintain high product knowledge to effectively communicate with customers. Identify opportunities to upsell and cross-sell products to existing customers. Job Requirements Strong understanding of customer service principles and practices. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Proficient in using technology and software applications. Strong problem-solving and analytical skills. Ability to work collaboratively as part of a team.

We are looking for a highly skilled and experienced Relationship Manager to join our team at Equitas Small Finance Bank. The ideal candidate will have 4 to 9 years of experience in the BFSI industry, with a strong background in managing relationships and driving business growth. Roles and Responsibility Develop and maintain strong client relationships to increase business opportunities. Identify new business prospects and generate leads through networking and market research. Conduct thorough needs analysis to understand clients' financial goals and objectives. Provide tailored solutions to meet clients' financial requirements. Collaborate with internal teams to ensure seamless delivery of products and services. Stay up-to-date with industry trends and competitor activity to identify new business opportunities. Job Requirements Proven experience as a Relationship Manager or similar role in the BFSI industry. Strong understanding of financial products and services, including MLAP. Excellent communication and interpersonal skills to build strong relationships with clients. Ability to work in a fast-paced environment and meet sales targets. Strong analytical and problem-solving skills to provide effective solutions to clients. Experience working with small finance banks or similar institutions is an advantage.

We are looking for a highly motivated and experienced Business Development Officer to join our team at Equitas Small Finance Bank. The ideal candidate will have 2 years of experience in the BFSI industry. Roles and Responsibility Develop and implement effective business strategies to achieve sales targets. Build and maintain strong relationships with clients and stakeholders. Identify new business opportunities and expand existing customer relationships. Collaborate with cross-functional teams to drive business growth. Analyze market trends and competitor activity to stay ahead in the market. Provide excellent customer service and support to ensure high levels of customer satisfaction. Job Requirements Proven track record of achieving sales targets and driving business growth. Strong understanding of the BFSI industry and its regulations. Excellent communication, interpersonal, and negotiation skills. Ability to work in a fast-paced environment and meet deadlines. Strong analytical and problem-solving skills with attention to detail. Experience working with financial products and services is an added advantage.

We are looking for a highly skilled and experienced Relationship Manager to join our team at Equitas Small Finance Bank. The ideal candidate will have 4 to 9 years of experience in the BFSI industry, with a strong background in managing relationships and driving business growth. Roles and Responsibility Develop and maintain strong client relationships to increase sales and revenue. Identify new business opportunities and expand existing customer relationships. Collaborate with internal teams to deliver exceptional customer service and support. Analyze market trends and competitor activity to stay ahead in the industry. Meet or exceed monthly and quarterly sales targets consistently. Provide excellent communication and interpersonal skills to build trust and rapport with clients. Job Requirements Minimum 4 years of experience in relationship management, preferably in the BFSI industry. Strong knowledge of financial products and services, including MLAP. Excellent communication, negotiation, and problem-solving skills. Ability to work in a fast-paced environment and meet deadlines. Strong analytical and organizational skills with attention to detail. Experience working with cross-functional teams to achieve business objectives.

We are looking for a highly motivated and experienced Branch Sales Manager to lead our retail mortgage sales team. The ideal candidate will have 2-5 years of experience in the BFSI industry, preferably with a background in small finance banks. Roles and Responsibility Develop and implement effective sales strategies to achieve business objectives. Lead and manage a team of sales professionals to meet targets. Build and maintain relationships with key stakeholders, including customers and partners. Analyze market trends and competitor activity to identify opportunities. Collaborate with cross-functional teams to drive business growth. Monitor and control expenses to ensure profitability. Job Requirements Proven track record of achieving sales targets in a fast-paced environment. Strong leadership and management skills with the ability to motivate teams. Excellent communication and interpersonal skills to build strong relationships. Ability to analyze data and make informed decisions to drive business outcomes. Strong understanding of the BFSI industry, particularly in retail mortgages. Experience working in a small finance bank or similar institution is preferred. Additional Info The company offers a dynamic work environment with opportunities for professional growth and development.

Standard Operating Procedure (SOP) for Field Quality Executive Objectives To define the standard procedures and responsibilities of a Field Quality Executive in ensuring product and process quality compliance at field locations, including customer sites, distribution points, and service areas. Scope The scope of the Quality Executive includes overseeing & inspections or assessments are required the management of cold rooms and deep freezers, maintaining push carts, and collaborating with other departments to optimize operational efficiency and quality compliance. Covers tasks from product verification, defect analysis, customer feedback resolution, and reporting. Responsibilities Field Quality Executive, Procedure Daily Planning Review inspection schedules and customer visit plans. Coordinate with field service teams. Ensure availability of required the test equipment, and documentation (e.g. Scissors, Tape roll, Temperature thermometer & Log Sheets. On-Site Inspection Verify conditions of the vehicles, handling, and usage practices. Inspect product quality and packaging integrity. Check compliance against SOPs, product specifications, and customer expectations. Record findings with photographic evidence and data logs from process improvement point of view. Customer Complaint Handling Visit the site within defined response time. Gather complaint details and inspect the product in question. Conduct root cause analysis (RCA). Provide immediate resolution where applicable, otherwise, escalate to concerned with senior management. Non-Conformity Reporting Fill out Non-Conformance Report (NCR) with complete details. Submit report to Head of the Quality Assurance & Head of the Sales department. Documentation and Reporting Maintain daily reports of site visits, issues observed, and actions taken. Submit daily summaries report to the Head of the Quality Assurance & Head of the Sales department. Document feedback and improvement suggestions from the field. Training & Communication Train field teams or vendors / Distributors on basic quality requirements of product checks and handling. Share recurring issue trends and giving solutions with internal teams. Participate in regular review & updation. Field operation Concerns- Cold Room Standards Ensure, when a vehicle arrives at any depot, unloading must take place in a designated ante room, not in open areas. Material must be transferred to the cold room immediately after unloading, without any delay. Ensure the Product Temperature maintains a temperature of -18C or below. The cold room must be free from unhygienic conditions. All crates should be positioned at least 1.5 feet away from the walls. Stacking crates should not exceed the height of the cooling unit to ensure proper air circulation around all products. Limit the number of times the cold room door is opened and ensure it closes promptly to maintain temperature. Install air curtains at the entrance to reduce temperature loss when doors are opened. Deep Freezer Standards The area around deep freezers must be clean, with no dirt or debris. Avoid overloading deep freezers, as this can prevent them from maintaining the correct temperature, leading to product melting, sogginess, deformation, or other defects. There should be no ice formation within the deep freezer. Deep freezers should be cleaned and defrosted regularly as per the maintenance schedule. Train staff to load and unload materials quickly to minimize exposure time. Ensure there is no ice formation on the push carts. Records: Inspection Checklist for Field by Quality Executive

We are looking for a highly skilled and experienced Branch Relationship Executive to join our team at Equitas Small Finance Bank. The ideal candidate will have 2-5 years of experience in the BFSI industry, with a strong background in sales and customer service. Roles and Responsibility Develop and maintain strong relationships with existing customers to increase business growth. Identify new business opportunities and generate leads through effective sales strategies. Collaborate with internal teams to resolve customer complaints and issues promptly. Provide excellent customer service to ensure high levels of customer satisfaction. Analyze market trends and competitor activity to stay ahead in the market. Build and maintain a strong network of contacts within the community to promote the bank's brand. Job Requirements Strong knowledge of banking products and services, including savings accounts, loans, and credit cards. Excellent communication and interpersonal skills to build strong relationships with customers and colleagues. Ability to work in a fast-paced environment and meet sales targets consistently. Strong problem-solving and analytical skills to analyze market trends and competitor activity. Proficient in using computer software applications, including Microsoft Office and other banking systems. Ability to work collaboratively as part of a team to achieve common goals.

We are looking for a highly skilled and experienced Customer Service Officer to join our team at Equitas Small Finance Bank. The ideal candidate will have 2-3 years of experience in the BFSI industry, with a strong background in customer service. Roles and Responsibility Handle customer inquiries and resolve issues professionally. Provide excellent customer service through various channels. Respond to customer complaints and concerns promptly. Collaborate with internal teams to improve overall customer satisfaction. Develop and maintain knowledge of products and services. Identify opportunities to upsell and cross-sell products to customers. Job Requirements Strong communication and interpersonal skills. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Excellent problem-solving and analytical skills. Proficient in using technology and software applications. Ability to build rapport with customers and colleagues. Strong attention to detail and organizational skills.

We are looking for a highly skilled and experienced Branch Relationship Executive to join our team at Equitas Small Finance Bank. The ideal candidate will have 2-5 years of experience in the BFSI industry, with a strong background in sales and customer service. Roles and Responsibility Develop and maintain strong relationships with existing customers to increase business growth. Identify new business opportunities and generate leads through effective sales strategies. Provide excellent customer service and resolve customer complaints professionally. Collaborate with internal teams to achieve business objectives and improve overall performance. Analyze market trends and competitor activity to stay ahead in the market. Build and maintain a strong understanding of customer needs and preferences. Job Requirements Strong knowledge of the BFSI industry and its regulations. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and meet sales targets. Strong analytical and problem-solving skills. Experience working with UCV systems is an added advantage. Ability to build and maintain strong relationships with customers and colleagues.