4947 Customer Complaints Jobs - Page 31

Responsibilities Manage required amounts of inbound and outbound calls basis the daily call volume in a timely manner Follow communication scripts when handling different topics Identify customers needs, clarify information, research every issue, and provide solutions and/or alternatives Seize opportunities to retain products when they arise Build sustainable relationships and engage customers by taking the extra mile Keep records of all conversations in our call center database in a comprehensible way Frequently attend coaching and feedback sessions conducted by Team Leader to improve knowledge and performance level Meet personal/team qualitative and quantitative targets. Maintains and impr...

1 Business Growth Sales Manage the Services Portfolio to create value for the Business Develop the Business with respect to Booked Number of Sites Value from leads and improve Customer Referral Contribution Create and drive awareness of the various services on ground by BTL activations to drive business. Analyse Average Site Value , Average Paintable Area, Interior / Exterior Site Ratio to create action plans for improvement Liaison with the ASM for sales level initiatives. Ensure local lead generation - 35% 2 Service Delivery Create exceptional Consumer Experience - end to end painting service Painter experience Site Evaluation Audit of prepainting WIP sites - 30% of booked sites. Regular S...

Key Result Area Actions / Deployment Driving secondary sales initiatives for the depot using Opus ID app Enrolment of contractors painters on the Birla Opus loyalty program Painter registration and activation Managing the contractor profile approvals for the depot Ensuring that non-genuine contractors are identified and blocked in the system Driving secondary sales for the depot Managing a team of off-roll employees Coordination with trade sales franchisee counterparts driving secondary sales targets for the depot Relationship Management with Contractors/ Painters Relationship Management with 100-150 contractors/ painters in the area Driving contractor engagement programs by planning meets/e...

1 Business Growth Sales Manage the Services Portfolio to create value for the Business Develop the Business with respect to Booked Number of Sites Value from leads and improve Customer Referral Contribution Create and drive awareness of the various services on ground by BTL activations to drive business. Analyse Average Site Value , Average Paintable Area, Interior / Exterior Site Ratio to create action plans for improvement Liaison with the ASM for sales level initiatives. Ensure local lead generation - 35% 2 Service Delivery Create exceptional Consumer Experience - end to end painting service Painter experience Site Evaluation Audit of prepainting WIP sites - 30% of booked sites. Regular S...

1 Business Growth Sales Manage the Services Portfolio to create value for the Business Develop the Business with respect to Booked Number of Sites Value from leads and improve Customer Referral Contribution Create and drive awareness of the various services on ground by BTL activations to drive business. Analyse Average Site Value , Average Paintable Area, Interior / Exterior Site Ratio to create action plans for improvement Liaison with the ASM for sales level initiatives. Ensure local lead generation - 35% 2 Service Delivery Create exceptional Consumer Experience - end to end painting service Painter experience Site Evaluation Audit of prepainting WIP sites - 30% of booked sites. Regular S...

1 Business Growth Sales Manage the Services Portfolio to create value for the Business Develop the Business with respect to Booked Number of Sites Value from leads and improve Customer Referral Contribution Create and drive awareness of the various services on ground by BTL activations to drive business. Analyse Average Site Value , Average Paintable Area, Interior / Exterior Site Ratio to create action plans for improvement Liaison with the ASM for sales level initiatives. Ensure local lead generation - 35% 2 Service Delivery Create exceptional Consumer Experience - end to end painting service Painter experience Site Evaluation Audit of prepainting WIP sites - 30% of booked sites. Regular S...

1 Business Growth Sales Manage the Services Portfolio to create value for the Business Develop the Business with respect to Booked Number of Sites Value from leads and improve Customer Referral Contribution Create and drive awareness of the various services on ground by BTL activations to drive business. Analyse Average Site Value , Average Paintable Area, Interior / Exterior Site Ratio to create action plans for improvement Liaison with the ASM for sales level initiatives. Ensure local lead generation - 35% 2 Service Delivery Create exceptional Consumer Experience - end to end painting service Painter experience Site Evaluation Audit of prepainting WIP sites - 30% of booked sites. Regular S...

We are seeking a highly motivated and experienced Elite Relationship Manager to manage and grow relationships with High Net Worth (HNW) clients. This role involves acquiring new clients, deepening existing relationships, and offering tailored banking solutions across liabilities and commercial assets. The ideal candidate will have a strong understanding of trade fice, commercial lending, and investment products, along with a passion for delivering exceptional customer service. Develop and expand relationships with High Net Worth customers for liabilities and commercial assets Ensure high levels of customer service and compliance with bank policies Cross-sell a wide range of banking products ...

S. No Goal Key Result Area Actions / Deployment 1 Business Growth Sales Manage the Services Portfolio to create value for the Business Develop the Business with respect to Booked Number of Sites Value from leads and improve Customer Referral Contribution Create and drive awareness of the various services on ground by BTL activations to drive business. Analyse Average Site Value , Average Paintable Area, Interior / Exterior Site Ratio to create action plans for improvement Liaison with the ASM for sales level initiatives. Ensure local lead generation - 35% 2 Service Delivery Create exceptional Consumer Experience - end to end painting service Painter experience Site Evaluation Audit of prepai...

We are seeking a highly motivated and experienced Elite Relationship Manager to manage and grow relationships with High Net Worth (HNW) clients. This role involves acquiring new clients, deepening existing relationships, and offering tailored banking solutions across liabilities and commercial assets. The ideal candidate will have a strong understanding of trade fice, commercial lending, and investment products, along with a passion for delivering exceptional customer service. Develop and expand relationships with High Net Worth customers for liabilities and commercial assets Ensure high levels of customer service and compliance with bank policies Cross-sell a wide range of banking products ...

We are seeking a high-performing and customer-focused Elite Relationship Manager to manage and grow relationships with High Net Worth (HNW) clients. This role involves acquiring new clients, deepening existing relationships, and offering tailored banking solutions across liabilities, commercial assets, and investment products. The ideal candidate will have strong ficial acumen, excellent interpersonal skills, and a passion for delivering exceptional customer service. Develop and expand relationships with High Net Worth customers for liabilities and commercial assets Ensure high levels of customer service and adherence to bank policies Cross-sell a wide range of banking products to deepen cli...

Responsibilities Performs a variety of operational tasks for complex securities or cash and trade related transactions or processes that require extensive knowledge of unit functions and systems. Financial accounting experience preferred Understanding of Trade Lifecycle, Trade Settlement, Trade capture, Trade Processing, Trade Validation. Coordinates situations involving multiple departments. May provide department level reporting using multiple sources. May provide training or work direction to junior level staff. Provides back-up for other desks. Assists team leader/manager in proactively managing process risks. Ensures controls are adequate and continue to perform and deliver intended res...

Key Result Areas Supporting Actions Manage the painting services portfolio with the organizational vision and goals to create value for the business Create and drive awareness of the various services on ground by BTL activations. Develop the business with respect to booked number of sites value from leads. Build processes and drive activities to improve Customer Referral Contribution. Conduct periodic analysis of ratios such as the Average Site Value , Average Paintable Area, Interior / Exterior Site Ratio to create action plans for their continuous improvement. Liaison with the Zonal Head for sales level initiatives. Manage and drive the Service Delivery to ensure exceptional Consumer Exper...

VMEDO is looking for Customer Support Executive to join our dynamic team and embark on a rewarding career journey. Managing a team of representatives offering customer support. Overseeing the customer service process. Resolving customer complaints brought to your attention. Creating policies and procedures. Planning the training and standardization of service delivery. Selecting and hiring new staff. Monitoring the work of individual representatives and of the team. Conducting quality assurance surveys with customers and providing feedback to the staff. Possessing excellent product knowledge to enhance customer support. Maintaining a pleasant working environment for your team Disclaimer : Th...

EXL Services. com ( I ) Pvt. Ltd. is looking for Manager to join our dynamic team and embark on a rewarding career journey. Delegating responsibilities and supervising business operations Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities. Resolving conflicts or complaints from customers and employees. Monitoring store activity and ensuring it is properly provisioned and staffed. Analyzing information and processes and developing more effective or efficient processes and strategies. Establishing and achieving business and profit objectives. Main...

EXL Services. com ( I ) Pvt. Ltd. is looking for Manager to join our dynamic team and embark on a rewarding career journey. Delegating responsibilities and supervising business operations Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities. Resolving conflicts or complaints from customers and employees. Monitoring store activity and ensuring it is properly provisioned and staffed. Analyzing information and processes and developing more effective or efficient processes and strategies. Establishing and achieving business and profit objectives. Main...

We are seeking a highly motivated and experienced Elite Relationship Manager to manage and grow relationships with High Net Worth (HNW) clients This role involves acquiring new clients, deepening existing relationships, and offering tailored banking solutions across liabilities and commercial assets The ideal candidate will have a strong understanding of trade fice, commercial lending, and investment products, along with a passion for delivering exceptional customer service Develop and expand relationships with High Net Worth customers for liabilities and commercial assets Ensure high levels of customer service and compliance with bank policies Cross-sell a wide range of banking products to ...

We are looking for a proactive and detail-oriented Branch Operations Manager to oversee the daily operations of our branch This role involves ensuring compliance with regulatory and audit requirements, managing customer service processes, and maintaining operational efficiency The ideal candidate will have strong leadership skills, a thorough understanding of banking operations, and a commitment to delivering exceptional customer experiences Oversee day-to-day branch operations, ensuring smooth and efficient functioning Ensure strict adherence to bank policies, audit standards, and regulatory requirements Authorize and verify system inputs for customer transactions and service requests (SO/S...

We are looking for a proactive and detail-oriented Branch Operations Manager to oversee the daily operations of our branch This role involves ensuring compliance with regulatory and audit requirements, managing customer service processes, and maintaining operational efficiency The ideal candidate will have strong leadership skills, a thorough understanding of banking operations, and a commitment to delivering exceptional customer experiences Oversee day-to-day branch operations, ensuring smooth and efficient functioning Ensure strict adherence to bank policies, audit standards, and regulatory requirements Authorize and verify system inputs for customer transactions and service requests (SO/S...

Department CEC (SKY Branch) Location Thane and Hyderabad Number of Positions Reporting Relationships Position Grade M1 to M5 Build and nurture personal relationship with affluent NR customers by in-depth profiling of the client, identify opportunities and matching these opportunities to products/ solutions provided by Kotak Group Generate business across liabilities, assets and fee products to sustain and achieve growth in relationship value, revenues and client stickiness Acquire new affluent clients and increase the customer base Work closely with other businesses to provide NRI customers with seamless access to NR products Navigate through adaptive and technical challenges to seamlessly a...

Responsibilities: * Manage customer queries via phone, email & chat * Resolve complaints promptly * Coordinate with clients on schedules & billing * Handle incoming calls, follow ups & sales * Maintain CRM system accuracy Health insurance Annual bonus Sales incentives Performance bonus

Position Title: Leady Customer Handling Supervisor (CHS)ONLY FEMALE Location: Near Vadape Police Chowki Bhiwandi mumbai Salary - 17000 Ctc+PF+ESIC ETC Reports To: Regional Head Key Responsibilities: 1-Customer Relationship Management: 2-Shipment Coordination: Coordinate with operations teams to resolve delivery issues, damages, or short cases. Documentation: Verify and maintain all customer documents, including e-way bills, NOCs, and other necessary paperwork. Regards Surbhi HR 9140249894

We are looking for a skilled Assistant Manager to join our team in the hospitality industry, specifically in food and beverage operations. The ideal candidate will have a strong background in managing high-quality service delivery and leading teams to achieve exceptional results. Roles and Responsibility Oversee daily food and beverage operations to ensure consistency and quality of service. Develop and implement strategies to enhance customer satisfaction and increase sales revenue. Lead and motivate a team of hospitality professionals to achieve operational excellence. Collaborate with other departments to ensure seamless service delivery and resolve customer complaints. Analyze sales data...

Job Summary: - Driving a culture of Business Excellence across various Business Units and aligning the overall process flow with an end-to-end perspective, thereby enhancing the effectiveness & agility in overall business outcome - Ensure efficient & effective implementation of Quality agenda across Supply Chain, Research & Development, Sales and Marketing, in accordance with Asian Paints Quality Management System, Quality Policy & Consumer policy. Business Responsibility Areas: Digital Quality: - Identify & develop data analytics in Quality - Manage & Execute IT Projects with agility - IT vendor Management in support from APL IT team Quality Agenda in Supply Chain, Sales and Research & Tech...

International Voice Process Customer Support (Voice) Location: Bangalore Shift: Rotational (Including Night Shifts US/UK/AU timings) Salary: 2,83,772 – 4,00,000 LPA + Incentives + Goodies Roles & Responsibilities: Handle inbound and outbound calls or chats from international customers (primarily US, Australia, etc.) Provide accurate information related to products, services, or technical issues Troubleshoot and resolve customer queries with empathy and professionalism Maintain high levels of customer satisfaction Document customer interactions and follow-up when necessary Skills Required: Excellent verbal and written communication skills (English) Good logical reasoning and analytical abilit...