2040 Customer Complaints Jobs - Page 31

Grow your career with us You are on a journey to join an exciting Company and be part of our success story to improve lives by developing resources sustainably. Here we offer you an exciting and dynamic work environment and will equip you with the know-how that will stretch and enhance your career journey. Responsibilities: Provide timely and effective administrative support to a sales team, unit, or department. You are on a journey to join an exciting Company and be part of our success story. Here we will equip you with the know-how and experience that will define your growth. In this role that you are about to embark on, you are required to carry out the following responsibilities: Process sales and invoices so customer orders are dispatched, invoiced, and paid accurately, on time. Draft sales documentation, proposals, reports, and correspondence such as sales contracts and maintenance agreements. Make standard calculations to accurately compile and report statistics. Perform background research on customer accounts, prospects, competitors, and industry trends to support the sales teams activities. Answer internal and customer enquires on product availability, prices, delivery times, and the status of orders so that enquiries are dealt with promptly and accurately. Communicate with staff from other areas in the organization, such as production, warehouse, transport, or distribution, to confirm the status of orders and resolve customer complaints. Use databases or other computerized systems to maintain current customer records; track the status of orders and deliveries; maintain sales commission and expense records; and generate sales reports and statistics. To be successful in this role, it is recommended that you should have the following skills and qualifications: A degree in the related job field. Those with 1 to 2 years of working exposure or experience in a similar role will have an advantage but not essential. Willing to relocate to the job location. Disclaimer: When you send us your resume and personal details, it is deemed you have provided your consent to us retaining your information in our talent recruitment database. All information provided will only be used for the recruitment process. RGE will only collect, use, process or disclose personal information where and when allowed to under applicable laws. Only shortlisted candidates will be contacted for an interview. We endeavour to respond to every applicant. However, if you do not receive a response from us within 60 days, please consider your application for this position unsuccessful. We may contact you in the future for any opportunities that match your qualifications and experience. Thank you for considering a career with RGE. #LI-APRIL

Role Overview: We are looking for a skilled personnel to join our team at Eltech Appliances. In this role, you will be responsible for ensuring the optimal performance of our systems and providing technical support to our customer. Responsibilities: Assist / Manage in all the installation, maintenance, and troubleshooting of product in a timely manner. Educate the client on how to use and maintain their product. Collaborate with seniors to resolve complex technical issues. Document all interactions and resolutions in our ticketing system to support, maintain accurate records. Adhere to companys procedures and protocols. Build positive relationship with customers. Required and Preferred Qualifications: Technical Qualification with 5+ years of experience. Proficient in diagnosing and resolving issues in a fast-paced environment. Excellent communication skills with the ability to convey complex technical concepts to non-technical stakeholders. Experience with CRM Software (Customer Relationship Management) and ticketing systems.

Handling all the operation of IT & BMS Record keeping of devices - RGP, returned devices etc. To ensure up keeping of all devices at customer end Customer grievance handling Work as single window for all customer complaints Coordination with technical team for resolving customer issues To understand cause & decide device replacement / repair on site Establish relationships with the Business partners. Ensure 100% customer satisfaction Timely processes of purchase orders and quotes Establishing and maintaining strong relationships with key internal and external stakeholders Requirements BE or B.Tech in Mechanical Engineering or Industrial engineering with 8+ years of experience in customer success and operations role preferably in APAC Market. Preferred currently working with fleet owners or product company and has APAC Market experience. Mechanical knowledge within the transport equipment and/ or automotive industry.

Responsibilities: * Manage customer queries via phone, email & chat * Maintain high client satisfaction ratings * Provide exceptional customer service * Handle complaints professionally * Collaborate with sales team on solutions

Skill required: Omnichannel - Service Desk Voice Support Designation: Customer Contact Comms Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Provide high quality Tier 1 Customer Support service to Customers with complete focus on 100% issue resolution and 100% customer satisfaction. Adhere to Client defined as well as internally defined processes and procedures while handling Inbound calls emails & chats Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams Strive and achieve SLA target and business outcome indicators defined by the client Job Responsibilities / Authorities Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the ticketing tool Walk customers/ Provide navigational support on self service portal Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines Place outbound calls to customers when required in line with Client / Company guidelines Work productively whilst maintaining exceptional call/data quality standards in line with targets Contribute to the team through open and regular communication with peers / supervisors Adhere to all company or departmental policies and procedures (personnel and operational) Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process Maintain regular and punctual attendance in line with company policies and procedures Minimise customer complaints and escalations by providing exceptional service and call control Recording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for voice interactions. What are we looking for Nature of HR queries to be dealt withProvide recruitment and onboarding support to new employees Updating personal records (Address, Name, emergency contact details) of the employees Helping employees process their timesheets, updating payroll records and answering paystub related questions thus ensuring that employees are compensated correctly and on time. Helping employees obtain their verification of employment Helping hiring managers in the recruitment process Manage employee grievance queries Administer or change benefits, health plans, retirement plans, etc. Knowledge & Skill Requirement Ability to demonstrate an efficient use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet Explorer Good technical aptitude with an ability to learn quickly Excellent verbal and written communication skills Typing speed 50 words per minute Educational Profile Any graduate from Govt. recognized universities Experience Profile Prior international BPO work experience preferred Freshers acceptable Non-BPO work experience would be irrelevant Personal Attributes Able to work on a flexible basis as determined by the business needs Ability to work under pressure Team worker Positive Attitude Quick Learner Punctual and Disciplined Good Communication skills Customer Focussed Results driven High standards of Integrity Attention to detail Working Hours24 x 7 Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Admini Boosting Productivity is looking for Manager (Project, Product, Marketing, Finance, Sales, Operations) to join our dynamic team and embark on a rewarding career journey Delegating responsibilities and supervising business operations Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities. Resolving conflicts or complaints from customers and employees. Monitoring store activity and ensuring it is properly provisioned and staffed. Analyzing information and processes and developing more effective or efficient processes and strategies. Establishing and achieving business and profit objectives. Maintaining a clean, tidy business, ensuring that signage and displays are attractive. Generating reports and presenting information to upper-level managers or other parties. Ensuring staff members follow company policies and procedures. Other duties to ensure the overall health and success of the business.

Varenya Softech is looking for Customer Support Executive BPO to join our dynamic team and embark on a rewarding career journey Managing a team of representatives offering customer support. Overseeing the customer service process. Resolving customer complaints brought to your attention. Creating policies and procedures. Planning the training and standardization of service delivery. Selecting and hiring new staff. Monitoring the work of individual representatives and of the team. Conducting quality assurance surveys with customers and providing feedback to the staff. Possessing excellent product knowledge to enhance customer support. Maintaining a pleasant working environment for your team

Varenya Softech is looking for Customer Support Executive - BPO to join our dynamic team and embark on a rewarding career journey Managing a team of representatives offering customer support. Overseeing the customer service process. Resolving customer complaints brought to your attention. Creating policies and procedures. Planning the training and standardization of service delivery. Selecting and hiring new staff. Monitoring the work of individual representatives and of the team. Conducting quality assurance surveys with customers and providing feedback to the staff. Possessing excellent product knowledge to enhance customer support. Maintaining a pleasant working environment for your team

VXI Global Solutions, LLC is looking for Manager, Workforce Management to join our dynamic team and embark on a rewarding career journey Delegating responsibilities and supervising business operations Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities. Resolving conflicts or complaints from customers and employees. Monitoring store activity and ensuring it is properly provisioned and staffed. Analyzing information and processes and developing more effective or efficient processes and strategies. Establishing and achieving business and profit objectives. Maintaining a clean, tidy business, ensuring that signage and displays are attractive. Generating reports and presenting information to upper-level managers or other parties. Ensuring staff members follow company policies and procedures. Other duties to ensure the overall health and success of the business.

Arambagh Foodmart is looking for Store Incharge to join our dynamic team and embark on a rewarding career journeyOversee all store operations, including receiving, stocking, and organizing merchandise.Ensure the store is clean, well-organized, and visually appealing to customers.Hire, train, and supervise staff, including cashiers, stockers, and sales associates.Create schedules and assign tasks to staff to ensure efficient operation of the store.Respond to customer inquiries, resolve customer complaints, and ensure customer satisfaction.Maintain inventory levels and order merchandise as needed.Track sales and expenses, prepare reports, and analyze data to make informed business decisions.Implement loss prevention measures, such as monitoring security cameras and conducting regular store audits.Comply with all relevant laws, regulations, and company policies.Strong leadership skills and ability to motivate and manage a team.Excellent communication and interpersonal skills.

Company Profile: CUNIX is CMMI Audit and Management Consulting firm with more than 30 years of experience. We have worked on more than 300 projects in 21 countries. We are globally reputed and recognized Premium CMMI Institute Partner (ISACA) and Management Consulting Organization not only that CUNIX is one of the leading Management and Business Process excellence consulting, Business Process Consulting, Quality Assessment and implementation, Project Management framework, Information Security, HR, Organization Development and Strategy consulting globally. Job Location: Kandivali East, Near Growel s Mall, Mumbai Website: https://www.cunixinfotech.com/ Designation : Assistant Business Manager Background : MBA Marketing- Graduates Experience : 1 -3 yrs Location : Mumbai JOB SUMMARY The position assists with the soliciting and handling of sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assists in leading all day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable the achievement of sales objectives. CORE WORK ACTIVITIES Building Successful Relationships that Generate Sales Opportunities Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include participating in sales calls and attending client meetings to acquire new business and/or close on business. Assists with managing and developing relationships with key internal and external stakeholders. Supports the operational aspects of business booked (e.g., generating proposals, writing contracts) Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue Understands the overall market competitors strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them. Lead generation for sales. Resolve any customer complaints in a prompt and professional manner. Requirements: Experience in sales or customer service is preferred Excellent communication skills Outgoing & customer-oriented mindset. Willing to travel

Allcargo Logistics is looking for Senior Executive - Customer Service to join our dynamic team and embark on a rewarding career journey Respond to customer inquiries via phone, email, or live chat in a timely and professional manner Resolve customer complaints and issues, and escalate to higher-level management as necessary Record customer interactions and transactions in a customer service database Maintain a thorough knowledge of the company's products, services, and processes Provide customers with information about product features, pricing, and availability Cross-sell and upsell products and services to meet customer needs and increase sales Process customer orders, returns, and exchanges in a timely and efficient manner Follow up with customers to ensure their needs have been met and to resolve any outstanding issues

Allcargo Logistics is looking for Senior Executive - Customer Service to join our dynamic team and embark on a rewarding career journey Respond to customer inquiries via phone, email, or live chat in a timely and professional manner Resolve customer complaints and issues, and escalate to higher-level management as necessary Record customer interactions and transactions in a customer service database Maintain a thorough knowledge of the company's products, services, and processes Provide customers with information about product features, pricing, and availability Cross-sell and upsell products and services to meet customer needs and increase sales Process customer orders, returns, and exchanges in a timely and efficient manner Follow up with customers to ensure their needs have been met and to resolve any outstanding issues

Sodexo Food Solutions India Pvt. Ltd. is looking for Housekeeping Supervisor to join our dynamic team and embark on a rewarding career journey Assigns the staff their duties and inspects work for conformance to prescribed standards of cleanliness Check rooms and common areas, including stairways and lounge areas, for cleanliness Performs cleaning duties in cases of emergency or staff shortage Establish and educate staff on cleanliness, tidiness and hygiene standards Motivate team members and resolve any issues that occur on the job Respond to customer complaints and special requests

Sodexo Food Solutions India Pvt. Ltd. is looking for Housekeeping Supervisor to join our dynamic team and embark on a rewarding career journey Assigns the staff their duties and inspects work for conformance to prescribed standards of cleanliness Check rooms and common areas, including stairways and lounge areas, for cleanliness Performs cleaning duties in cases of emergency or staff shortage Establish and educate staff on cleanliness, tidiness and hygiene standards Motivate team members and resolve any issues that occur on the job Respond to customer complaints and special requests

Assigns the staff their duties and inspects work for conformance to prescribed standards of cleanliness Check rooms and common areas, including stairways and lounge areas, for cleanliness Performs cleaning duties in cases of emergency or staff shortage Establish and educate staff on cleanliness, tidiness and hygiene standards Motivate team members and resolve any issues that occur on the job Respond to customer complaints and special requests

Assigns the staff their duties and inspects work for conformance to prescribed standards of cleanliness Check rooms and common areas, including stairways and lounge areas, for cleanliness Performs cleaning duties in cases of emergency or staff shortage Establish and educate staff on cleanliness, tidiness and hygiene standards Motivate team members and resolve any issues that occur on the job Respond to customer complaints and special requests

Assigns the staff their duties and inspects work for conformance to prescribed standards of cleanliness Check rooms and common areas, including stairways and lounge areas, for cleanliness Performs cleaning duties in cases of emergency or staff shortage Establish and educate staff on cleanliness, tidiness and hygiene standards Motivate team members and resolve any issues that occur on the job Respond to customer complaints and special requests

About the company SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. Join us to shape the future of digital payment in India and unlock your full potential. What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Responsible for managing the day-to-day planning, operation and problem-solving of team of ~20 contact center agents to meet required service level standards in customer management. Role Accountability Manage regular functioning of the Contact Center by effective and timely resource planning, adhering to floor schedule and hygiene, monitoring performance through error trackers, providing feedback to team members, driving productivity Oversee timely and satisfactory resolution of customer complaints and engage with customer for escalations Monitor and drive KPIs such as productivity, Customer detractor scores Partner with SME team to reduce unwarranted inflow of Fee Waiver including Pricing Deviation LOAs, wrong referral / incorrect tagging cases Ensure process documentation and compliance adherence Measures of Success Achievement of defined SLAs (TAT, Average Handling Time, Call response rate, Call quality) Avoidable escalation % CSAT Score Reduction in incorrect tagging/ wrong referral for hub Process Adherence as per MOU Technical Skills / Experience / Certifications Knowledge of inbound and outbound voice processes Understanding of upstream/downstream process understanding impacting customers Competencies critical to the role Relationship Building Problem Solving Detail Orientation Process Orientation Qualification Graduate in any discipline Preferred Industry FSI

Job summary: The CQM Engineer will provide excellent service and act as a technical advisor to Automotive OEM customers. The aim is to support after-sales quality issues after SOP and quickly respond to the after-sales product quality issues by working with both external/internal teams. This position will provide on-site diagnostic support and resolve issues promptly by feedback the filed information to cross functional team. The ideal candidate is expected to demonstrate comprehensive technical expertise and cultivate effective customer relationships to ensure high levels of satisfaction through the ongoing enhancement of product and service quality. Duties/ Responsibilities: Act as a technical advisor to support OEM customers by promptly addressing quality concerns and collecting field data. Conduct on-site diagnostic investigations to identify, resolve, and close customer issues in coordination with internal teams. Gather and analyze Voice of Customer (VOC) feedback from both initial delivery (0km) and field failures to support root cause analysis and continuous improvement. Manage the end-to-end complaints process, ensuring timely, effective response and communication to optimize customer satisfaction. Support headquarters during urgent situations, such as supplier audits or emergency quality containment activities. Develop service strategies and coordinate resource allocation to deliver optimal support to customers. Improve quality systems through the development and implementation of procedures, policies, and work instructions. Oversee quality assurance at partner production sites, including: Conducting audits and inspections to ensure compliance with customer requirements. Coordinating SOP setup, testing tools, and training for new product introductions. Preferred candidate profile Bachelors or Master’s degree in Electrical or Electronics Engineering. Minimum 2 years of relevant experience in a quality or automotive-related field. Proficient in quality control methods and problem-solving techniques. Strong analytical skills, capable of conducting thorough root cause analyses and implementing corrective actions. Effective communicator with experience in cross-functional collaboration. Self-motivated and capable of working independently. Willingness to travel domestically and internationally as needed. Prior experience in automotive product environments preferred. Fluency in English (spoken and written) is essential.

Responsible for offer preparation including size & selection of filtration screens and related products for various applications. Interact & communicate with customers across India and provide full support during pre-sales & after-sales process. Interact and communicate with colleagues in other entities of group companies for inter-company sales that includes submission of offers , order processing and coordination for shipment. Check & Process all sales orders to facilitate effective manufacturing & dispatch. Liaise with external sales, production and procurement departments for optimum delivery of product to customers across India. Arrange for inspection & timely dispatch of manufactured products to various customers as per needs. Handle customer complaints on priority in co-ordination with external sales and operations team. Follow-up for outstanding payments Timely submission of sales reports and monthly billing plans. Maintain proper records in Sales Force for all customer activities inquiries, offers, orders, customer complaints, etc Educational Qualification, Experience & Skills: -Degree Mechanical Engineer from reputed institute with 3 - 5 years of internal sales experience preferably in engineering / process Industry. Capable of working independently and interacting at various customer levels. Aptitude for learning new products / technology used in solid-liquid filtration process in engineering , F&B and Mining industries. Experience in SAP and Sales Force . Able to read and interpret technical drawings . Fundamental knowledge of engineering design formulas and calculations. Good Communication with positive attitude and inter-personal relationship.

OMX Technologies is looking for Telecaller to join our dynamic team and embark on a rewarding career journey Make outbound calls to customers to promote products and services, or follow up on recent purchases. Respond to customer inquiries and provide information about products and services. Resolve customer complaints and provide appropriate solutions. Keep records of all customer interactions and transactions, updating customer information in a database as necessary. Meet and exceed sales and customer satisfaction targets. Continuously improve product and service knowledge to provide accurate information to customers. Stay up-to-date with industry developments and maintain a working knowledge of competitor offerings. Follow all company policies and procedures, including those related to confidentiality and data security. Participate in training and development opportunities to improve skills and knowledge. Adhere to schedules and work efficiently under pressure to meet deadlines. A telecaller is one who makes outbound calls to inform or promote the companys product or service. They are responsible for carrying out, and handling the sales deals entirely over the phone.

Foams India is looking for Associate Store Manager to join our dynamic team and embark on a rewarding career journey Delivering excellent service to ensure high levels of customer satisfaction. Motivating the sales team to meet sales objectives by training and mentoring staff. Creating business strategies to attract new customers, expand store traffic, and enhance profitability. Hiring, training, and overseeing new staff. Responding to customer complaints and concerns in a professional manner. Ensuring store compliance with health and safety regulations. Developing and arranging promotional material and in-store displays. Preparing detailed reports on buying trends, customer requirements, and profits. Undertaking store administration duties such as managing store budgets and updating financial records. Monitoring inventory levels and ordering new item

CCS Real Estate is looking for Sale Support Executive to join our dynamic team and embark on a rewarding career journey Customer Inquiry Management:Respond to customer inquiries and provide information regarding products, services, pricing, and delivery timelines Address customer complaints, issues, and escalations promptly, ensuring a positive customer experience Order Processing and Management:Assist the sales team in processing orders accurately and efficiently Coordinate with logistics and supply chain teams to ensure timely delivery of orders Track order status and provide updates to customers as necessary Sales Administration:Maintain and update sales records, including customer databases, sales reports, and other relevant documentation Prepare sales-related documents such as sales contracts, quotations, and proposals Sales Support and Coordination:Collaborate with the sales team to ensure smooth communication and coordination Provide sales representatives with necessary support and information to help them achieve their targets Product Knowledge:Develop a comprehensive understanding of the company's products and services to effectively address customer inquiries and provide accurate information Sales Analysis:Assist in analyzing sales data and trends to identify potential areas for improvement and growth Generate sales reports and presentations for management review

Background : Worked as Sales Consultant in Automobile Dealership. At least 1 year of team handling experience. Preferably worked as RM in same NEXA showroom. Industry: Automobile / Hospitality Sales / Service Industry etc. Qualification : Minimum Graduate, PG or MBA preferred Competency Required : - Result Oriented & Team Player - Leadership skills - Understanding of Sales Process & Operations - Good communication & Networking skills - Customer centric - Good product knowledge - Valid car Driving License is compulsory Responsibilities: Managing Team of 6 RMs /RRMs Achieving Team Sales Targets Allocation of enquiries and achievement of booking, test drive and retail targets for the team Planning and execution of events. Ensuring Zero Customer complaints Tracking daily activity plan of RMs Tracking every enquiry Organizing Field activities Coordinate with various Deptt. to ensure Delivery commitments are met