2040 Customer Complaints Jobs - Page 30

Role & responsibilities Hands-on experience in managing Quality Assurance activities in Manufacturing Sheet Metal / Other Fabricated products. To Develop and implement quality control plans, procedures, and standards for Sheet metal fabricated products esp. for the Electrical Industry. Handling a team of Engineers and Responsible for quality assurance at all stages viz., Inward, In-process & Final inspection and testing of the products. To handle customer complaints and identify areas of improvement and implement corrective actions. Responsible for Monitoring and controlling all the process parameters to be maintained to get good quality product. To have Strong knowledge in ISO 9001:2015 requirements and responsible for quality management system (QMS) compliance across all departments. To Handle Internal & External ISO Audits, Customer audits and other Product Test & certifications. candidate must have In depth knowledge in Analysis of Quality parameters and SPC tools. To Collaborate with cross-functional teams to resolve quality issues and improve product and process reliability. To Provide training on QMS principles, tools, and best practices to employees at all levels. Preferred candidate profile Candidate with 8-12 years of experience in QA Management and a B.Tech/B.E. degree in Electrical or Mechanical stream is preferred. Candidate having experience in Paint / Powder coating Quality assurance is added advantage. Candidate having exposure on Enclosure IP/NEMA testing and UL certification will be an added advantage.

•Conduct regular inspections of standard rooms to identify & address maintenance issues. •Coordinate with other departments to ensure a seamless guest experience. Required Candidate profile •Manage inventory of parts, tools, and supplies for standard room maintenance. •Must be have Knowledge in Calibration.

Job Title: Customer Support Executive – International Voice Process Location: Bangalore / Pune Shift: US Shift (Night Shift) Working Days: 5 Days Working, 2 Days Off Package: Up to 5.75 LPA Contact: HRMayur -7357769199

Role: Social Media Specialist - Escalation Desk Location: Gurugram POC: Rohan Aggarwal (+91-8076997061/ rohan.aggarwal@spinny.com) About Spinny : About Spinny: Founded in 2015, Spinny is a used car retailing platform that aims to bring about transparency and convenience in the car buying and selling process in India. Spinny operates across the entire value chain of pre-owned cars, embedding superior technology and processes to deliver a premium experience to customers. As a testimony of Spinny's commitment to transparency and quality, every car on the Spinny platform comes with a 200-point inspection checklist, 5-day no questions asked money-back guarantee, and 1- year after- sales warranty. Spinny is backed by leading global venture firms - Tiger Global, ADQ, Avenir Growth, Accel Partners, and Elevation Capital, and is currently valued at ~ USD 1.8 Bn. Key Responsibilities include: Handle and track customer queries received via online ratings, customer reviews, Twitter, and other social platforms Act as a single point of contact for the customer and provide end-to-end resolution Handle complaints by identifying customers needs and provide appropriate solutions and alternatives within defined time frames Liaison with internal stakeholders to decide the best possible and fastest resolution to customer queries Good understanding of social media platforms. Requirements: Relevant experience in handling high priority escalations Graduate with a minimum 1 year of experience. Strong command over English (written and verbal) High empathy and strong customer orientation. Strong Communication skills to appropriately handle agitated customers Ability to switch between tasks and handle queries of multiple natures Good stakeholder management skills to navigate processes and ensure issue resolution in defined TATs Problem-solving skills

Job Description Position: Manager (Quality Assurance / Production / Customer Service) Reporting To: Head - Quality Location: Meerut-Uttar Pradesh Role Summary: Responsible for ensuring the consistent quality of seeds through implementation and management of quality systems, Handling of customer complaints, root cause analysis, and continuous improvement initiatives. To ensure customer satisfaction and regulatory compliance in QA, seed production, processing, storage, and distribution. Support cross functional CAPA projects derived from complaints Key Responsibilities: 1. Customer Complaint Handling Act as the primary point of contact for all quality-related customer complaints. Record, investigate, and resolve complaints related to seed germination, Genetic purity, Physical admixture, moisture, and physical damage, Packing material Coordinate with production, processing, Sales and R&D teams for root cause analysis (RCA). Ensure closure of complaints with corrective and preventive actions (CAPA). Maintain a complaint log and prepare periodic analysis reports for management. 2. Quality Systems Implementation Oversee quality audits during seed production, processing, storage, and dispatch. Adherence to ISTA and other national/international quality standards. Implement and monitor SOPs for documentation, and traceability. Conduct internal audits and drive continual improvement programs. 3. Coordination and Communication Coordination with internal teams (production, processing, logistics) for quality compliance. Provide and arrange regular training to field staff, samplers, and warehouse operators. Participate in quality reviews with stakeholders, auditors, or agencies. 4. Documentation and Compliance Maintain documentation related to seed lots, sampling reports, test results, and traceability. Ensure all records are audit-ready and comply with certification body norms. Prepare monthly and seasonal reports for senior management. Qualifications & Skills: Master s degree in Agriculture/ Agribusiness management / Seed Technology, or related fields. Minimum 5-6 years experience in seed production or quality assurance. In-depth understanding of seed quality standards and testing protocols. Strong analytical, communication, and problem-solving skills. Working knowledge of ISO standards and digital complaint tracking systems is a plus. Key Competencies: Customer Focus Data Analysis and RCA Leadership and Team Coordination Documentation and Reporting

The job responsibilities will include (but not be limited to): Identifying key market needs and developing the product lines for rotationally moulded products. Generating RFQ from existing customer base through regular connect and maintaining strong relationship. Generating ideas for new customer acquisition, product proposals in new markets, etc. Competition mapping & market intelligence. Identifying new"/> Skip to content Careers Contact Us Our Portals IT Service Desk PISF Resources Blogs Case Studies Download Centre Toggle Navigation About Us From the CMD s Desk Company Overview Our Journey Culture and Leadership Our Customers Corporate Social Responsibility Products Expanded Polypropylene (EPP) Expanded Polystyrene (EPS) Rotomould Services End-to-End Solutions Value Engineering Assembly Services Sustainability Initiatives Lean and Green RecyCole Get in Touch Next Area Engineer Sales The job responsibilities will include (but not be limited to): Identifying key market needs and developing the product lines for rotationally moulded products. Generating RFQ from existing customer base through regular connect and maintaining strong relationship. Generating ideas for new customer acquisition, product proposals in new markets, etc. Competition mapping & market intelligence. Identifying new markets for penetration. Creating strategies for increasing market share. MIS preparation, analysis of financial MIS. Generating Weekly Profitability Reports in line with company process, analysing and taking corrective actions to achieve key results. Analysing and delivering on commercials and working capital needs, other financial controls. Timely closure of customer complaints. Mandatory Requirements: Strong experience in sales Preference to Rotomoulding / Plastic / Polymer / Rubber experience background Job Location: Rotational Moulding - Urse Pune Job Type: Full Time Education: MBA (Marketing) & B. E (Mechanical / Electrical) Experience: 5 to 6 Years Function: Sales Apply for this position First Name: * Middle Name: * Last Name: * Mobile Number: * Email Address * Gender: * Male Female Other Position Applied For: * Current Company: * Current Designation: * Current Location: * Willing to Relocate? * Yes No Total Years of Experience: * Current Annual Fixed CTC (in lacs): * Notice Period * Highest Educational Qualification: * Top 5 Skill Sets: * Resume * Drop files here or click to upload Maximum allowed file size is 100 MB. Allowed Type(s): .pdf, .doc, .docx By using this form, you agree with the storage and handling of your data by this website. * Amuratech 2025-03-10T07:34:01+00:00 #KKraftingPolymerPossibilities About Us Toggle Navigation From the CMD s Desk Company Overview Our Journey Culture and Leadership Our Customers Corporate Social Responsibility Products Toggle Navigation Expanded Polypropylene Expanded Polystyrene Rotomould Services Toggle Navigation End-to-End Solutions Value Engineering Assembly Services Quick Links Toggle Navigation Annual Returns CSR Policy PISF Submission PISF Tracker Privacy Policy Terms and Conditions Contact Us K. K. . At the centre, waste materials are segregated into nine different categories, namely, paper, cardboard, plastic, glass, broken glass, ewaste, metal, tetra pack and thermocole. Citizens can drop off their waste on the weekends and the collected material is handed over to responsible recyclers. When RRC found out about RecyCole, they asked us to become their thermocole waste recycling partner. Over the last three years, we have collected approximately 4.5 tonnes of EPS waste material from this centre. 2 years ago we partnered with a Pune-based OEM for their EPS waste disposal Golde Automotive India Private Limited, a major automotive OEM that manufactures roof systems, was facing an issue with the disposal of their EPS packaging. This organisation imports glass for their sunroofs from China on a regular basis, which leads to copious amounts of Thermocole waste. Our team was able to successfully identify the company s predicament and offer immediate support in terms of multiple collections of EPS waste from their plant every week. Over the last 2 years, we have successfully collected and recycled 10 tonnes of EPS waste, contributing significantly to reducing the OEM s carbon footprint. Search for: Share on Facebook Share on Twitter Share via Email {"@context":"http:\ / \ / schema.org\ / " , "@type":"JobPosting" , "title":"Area Engineer Sales","description":" The job responsibilities will include (but not be limited to): Identifying key market needs and developing the product lines for rotationally moulded products. Generating RFQ from existing customer base through regular connect and maintaining strong relationship. Generating ideas for new customer acquisition, product proposals in new markets, etc. Competition mapping & market intelligence. Identifying new markets for penetration. Creating strategies for increasing market share. MIS preparation, analysis of financial MIS. Generating Weekly Profitability Reports in line with company process, analysing and taking corrective actions to achieve key results. Analysing and delivering on commercials and working capital needs, other financial controls. Timely closure of customer complaints. Mandatory Requirements: Strong experience in sales Preference to Rotomoulding \/ Plastic \/ Polymer \/ Rubber experience background ",

SUMMARY Job Description : Quality Control - Executive / Senior Executive Responsibilities: Managing customer complaints and providing solutions in coordination with the team. Scheduling appointments and resolving complaints received from end users. Investigating root causes and conducting further analysis. Coordinating with the head office and factory for complaint closure within specified timelines. Preparing weekly and monthly reports for management, including observations and the number of resolved cases. Ensuring clear communication on complaint closure with key stakeholders. Requirements IPIRITI pass out or candidate should have Quality Control experience within Plywood Industry. Excellent knowledge of plywood. Strong communication and interpersonal skills. Proficiency in MS Excel and PowerPoint. Willingness to travel.

As a Customer Experience Executive, you will be responsible for: Create Lasting First Impressions Greet residents and guests with genuine warmth and a professional presence. Display a calm and composed demeanour, even during peak hours or escalated situations. Partner with the Facility Management Services (FMS) team to ensure the lobby and reception area are always clean, fragrant, and inviting. Grievance Handling Be the first to acknowledge resident concerns and route them efficiently to the appropriate internal/external teams. Provide regular updates and ensure timely, satisfactory resolution through the MYGATE App, email or in-person. Follow through until every concern is addressed and closed with clear, courteous communication. Coordinate with the vendors and inhouse team for complain resolution. Maintain a grievance tracker and share regular updates with the property manager for review Communication & Coordination Craft clear and professional emails, notices, and updates for residents. Maintain daily reports and documentation with accuracy and consistency. Coordinate vendor and contractor visits, including documentation and approvals. Maintaining High Standards Across the Property Conduct regular walkthroughs of all resident-facing spaces. Uphold cleanliness, ambience, and aesthetic excellence throughout common areas. Monitor service personnel behaviour and grooming to ensure a professional presence on-site. Resident Engagement & Relationship Building Connect with residents to understand their preferences and proactively meet their needs. Serve as a trusted point of contact to build loyalty, trust, and community spirit. Help organize resident engagement events, property walkthroughs, and lifestyle activities that enhance the living experience. Feedback & Service Excellence Gather feedback from the residents to continuously improve service delivery. Escalate unresolved issues to the appropriate teams to ensure timely resolution. Suggest improvements to SOPs and workflows based on on-ground insights.

As a Managed Services Delivery Manager, you will be responsible for ensuring the efficient and effective delivery of managed services, aligning with agreed service levels to meet customer expectations. In this role, you will focus on continuously enhancing process performance and optimizing delivery resources to drive operational excellence. You have: 14+yrs of experience on Telcom Network 3G/4G/5G Handson experience on Radio Network Elements Ensure RAN performance degradations detection, proper INC handling, resolution on time, on time resolution of customer complaints and exceeding customer's expectations. Show casing strength and positive mindset in turbulent times. Managing SLA based deliverables of PM and CPD. It would be nice if you also had: RAN performance degradations detection knowledge, proper INC handling, on time resolution of customer complaints Forecast of scope, Business case, Resource dimensioning and solution and total project management Customer and Cross functional Stakeholders Management Skills, Analytical skills, forecasting and planning Project Management, People management,Competency development, recruitment, and retention strategies. Operational Escalation Management and New Business additions and controlling scope creep. Interface towards Customer and to maintain Seamless delivery Ensuring automated delivery as much as possible. NPO projects deliverables.

Hi, Naukri.com is hiring for Customer Support for Noida location. As discussed, please find the mentioned JD for the said role. About Info Edge InfoEdges mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimizes and improves our systems. Our various teams tirelessly work together to solve problems, innovate, and create something to empower our customers. At Info Edge, people are our core competitive advantage and we will continue doing all that is needed to attract and retain the best available talent. About BU: Naukri.com Naukri is Indias market leader in the recruitment business. It provides all the job seekers with advisory services and caters to their different needs and offer value-added features such as resume writing, highlighting and many more. With over 67 Million resumes searches daily, Naukri.com has 5 Million job listings, 59 Thousand+ unique clients and 4.9 Million recruiters connect with the job seekers via emails. Job Objective: The objective of this role is to resolve customer queries related to the business portal, its features and services. The role will also be responsible for creating a high trust value proposition and influence the clients to leverage the product in the best possible manner. Job Description: Interacting with corporate customers on calls / emails (handling already acquired corporate customers with post sales hand-holding and deliverables) Assisting recruiters and HR professionals in understanding the functionalities of Naukri portal and providing resolutions to their recruitment related queries Creating a high trust value proposition and making clients understand various service offerings and the functionalities of naukri.com website Solving queries related to optimum usage of opted services with quality inputs and providing resolution within the defined TAT Coordinating with other departments on a daily basis and following up with them diligently Working on different CRMs and reporting tools ensuring productivity and quality standards being met as expected Required Skills: Excellent verbal and written communication skills Ability to work independently and under pressure Comfortable with rotational shifts Perks: Day Shift 5 Days working

Job Title: Quality Team Lead Department: Quality Purpose of the Role: The Quality Team Lead is responsible for overseeing quality control operations, leading the quality team, and ensuring that products and processes meet internal and customer specifications. This role ensures that quality standards are implemented, monitored, and improved continuously to support operational excellence. Role & responsibilities: Leadership & Supervision: Lead and mentor a team of Quality Inspectors and Technicians. Allocate tasks, set priorities, and ensure daily quality operations are carried out efficiently. Quality Control & Assurance: Monitor production processes and ensure inspections are done at every stage. Maintain and improve quality documentation including SOPs, work instructions, and inspection records. Audit & Compliance: Assist in internal and external quality audits (ISO, customer audits, etc.). Ensure corrective actions from audits are implemented and verified. Reporting & Documentation: Prepare and analyse quality reports and KPIs such as rejection rates, inspection results, and customer complaints. Report quality trends to management and suggest areas for improvement. Continuous Improvement: Support cross-functional teams in quality improvement projects. Preferred candidate profile: Education: Diploma / BE in Mechanical, Automobile Engineering or equivalent. Experience: Minimum 4-6 years in quality assurance/control, with at least 1-2 years in a leadership role. Technical Skills: Knowledge of ISO 9001, 5S, 7QC Tools, CAPA, and basic statistical analysis. Soft Skills: Strong communication, team management, decision-making, and analytical skills. Contact HR - 98843 05167 / 98840 49633 Mail - hr1@crownqualityservices.com

, Build and manage relationships with existing clients. Ability to correspond proficiently in a formal and professional manner. Skills and Experience: Must be proficient in English An overall positive and professional demeanor

Role & responsibilities Complaints & Escalation Handling: Receive, log, and investigate customer complaints and escalations. Coordinate with relevant departments (e.g., operations, legal, risk, and collections) to ensure prompt resolution. Communicate resolutions to customers in a clear, professional, and empathetic manner. Follow up on unresolved complaints to ensure closure within defined timelines Preferred candidate profile Excellent Communication Skills Min 3 years of experience in customer complaints and escalations. Any graduate

Role & responsibilities: Outline the day-to-day responsibilities for this role. Preferred candidate profile: Specify required role expertise, previous job experience, or relevant certifications. Perks and benefits: Mention available facilities and benefits the company is offering with this job.

Process:- kotak 811-Outbound Process (Telesales) -Qualification: HSC or Any graduate / Under graduate -Work From Office -Location - MBC Park Kasarvadavali Thane- 400615 -Shifts Timing: - Day Shift -Salary:- Upto 15,000 in-hand plus incentives. Required Candidate profile Qualification:- Hsc Pass To schedule your interview Call or send your CV through WhatsApp (number mentioned below) Contact Person :- HR Prathmesh Mob No:- 9607404867 Perks and benefits competitive Salary with unlimited Incentives

We are looking for a highly skilled and experienced Quality Manager to lead and oversee all quality assurance activities in our manufacturing unit. The ideal candidate will ensure that products meet quality standards and regulatory requirements

Posted On 08th Apr, 2025 : JobDescription Responsible for offer preparation including size & selection of filtration screens and related products for various applications. Interact & communicate with customers across India and provide full support during pre-sales & after-sales process. Interact and communicate with colleagues in other entities of group companies for inter-company sales that includes submission of offers , order processing and coordination for shipment. Check & Process all sales orders to facilitate effective manufacturing & dispatch. Liaise with external sales, production and procurement departments for optimum delivery of product to customers across India. Arrange for inspection & timely dispatch of manufactured products to various customers as per needs. Handle customer complaints on priority in co-ordination with external sales and operations team. Follow-up for outstanding payments Timely submission of sales reports and monthly billing plans. Maintain proper records in Sales Force for all customer activities inquiries, offers, orders, customer complaints, etc EducationalQualification,Experience& Skills: -Degree Mechanical Engineer from reputed institute with 3 - 5 years of internal sales experience preferably in engineering / process Industry. Capable of working independently and interacting at various customer levels. Aptitudeforlearningnewproducts/technologyusedinsolid-liquidfiltrationprocessinengineering,F&BandMiningindustries. ExperienceinSAPandSalesForce. Abletoreadandinterprettechnicaldrawings. Fundamentalknowledgeofengineeringdesignformulasandcalculations. GoodCommunicationwithpositiveattitudeandinter-personalrelationship. Key Skills : Company Profile A leading global provider of screening and auxiliary solutions, supporting industries like water wells, environmental, energy, and more, with products like vibrating --- and wedge wire ---.

We are looking for a skilled professional to join our team as a Manager - DSMG - Recovery Pool in TATA CAPITAL LIMITED, located in the banking industry. The ideal candidate will have 6-10 years of experience and be able to work effectively in a fast-paced environment. Roles and Responsibility Manage and oversee the recovery pool process to ensure timely debt collection. Develop and implement strategies to improve recovery rates and reduce delinquencies. Collaborate with cross-functional teams to resolve customer complaints and issues. Analyze market trends and competitor activity to identify opportunities for growth. Monitor and report on key performance indicators to senior management. Ensure compliance with regulatory requirements and internal policies. Job Requirements Strong understanding of banking operations and regulations. Excellent communication and interpersonal skills. Ability to analyze data and make informed decisions. Experience in managing teams and leading projects. Strong problem-solving and negotiation skills. Familiarity with financial modeling and reporting tools.

To assist in ensuring quality assurance of Bajaj Electricals Ltd products as per Indian standard requirement and meet Bajaj quality assurance norms by inspection and audit. KEY RESPONSIBILITIES Assisting in analysis of complaints through CRM and highlighting and notifying to concern function/group. Assisting in handling CAPA from respective functions and sharing it with customer care with cut-off dates. Participating with team members and moving towards eradication of customer complaints. Assisting in standardization of manufacturing process and validation and leverage at all major vendors. Identifying and assisting troubleshooting equipment problems to reduce customer complaints. Providing timely feedback to design development team in R D Department for design correction improvements. Participating in internal assessments and audits as required at vendor end. Assisting in system improvement initiatives with the vendors . Preparing monthly complain reports and other MIS. EDUCATIONAL QUALIFICATIONS B.E/ BTech (Electrical / Mechanical Engineering.) WORK EXPERIENCE 5-8 years of experience in Quality Function PREFERRED/ ADDITIONAL REQUIREMENT NA NO OF REPORTEES Lead - Customer Quality, Quality Engineer INTERNAL / EXTERNAL INTERFACE Customer Care RD Suppliers / Vendors Warehouse FUNCTIONAL COMPETENCIES Application of problem solving tools Auditing skills (QA) Collaborative approach Customer orientation Data analysis Leading and Supervising Quality management system Standards Vendor performance management (QA) BEHAVIORAL COMPETENCIES Think Beyond Put Customers First Collaborate to Win Develop Talent Be the Best Be Agile

Preference will be given to the candidates who are reasonably experienced in eithercreating & managing distributors & dealers network project management. Identifying and contacting potential customers for new business opportunities aswell as coordinating with the sales team to plan promotional activities, trade showsand special events. An effective communicator with strong analytical, problem solving andinterpersonal skills. Sales strategy, media planning product wise, state wise Conduct periodic benchmarking with competition to identify and adopt industrybest practices and innovative processes from overall customer experienceperspective. Contributes to the team effort by accomplishing related results as neededCarry out Registration with various relevant authorities, Clients and Consultants toincrease the sales in the assigned territory.Handling of Customers complaints/ Grievance

Quality Report- Lab/WIP Product Insight Shade Cards Customer Complaint Handling Maintain and update QMS Manual Process Improvement Lead Audit - ISO/Customer/other certification bodies Training on QMS Prepare RCA/CAPA SOP-Implementation Provident fund Annual bonus Health insurance

Populate the sidearea with useful widgets. It s simple to add images, categories, latest post, social media icon links, tag clouds, and more. hello@youremail.com Follow Us: Call Now! + 91 9226559729 Engineer Service Engineer Service Job Details: Job Location: 3 to 5 years Diploma/B.E.-Mechanical E&TC Job Type: Full Time Key Responsibilities: Handling the entire service activities of CIJ printer at Chennai and Tamil Nadu location Conducting demos/Trials installation at Food Beverages, Cable, and Pipe Industries. He will be responsible for preventive Maintenance/Breakdown Calls of the printers. Maintaining interface with the customers, monitoring AMC Contracts etc. He will be also responsible for repeat business from the same customers. Ability to handle & resolve customer complaints. Apply for this position Allowed Type(s): .pdf, .doc, .docx By using this form you agree with the storage and handling of your data by this website. *

JOB SUMMARY - Manages a large cluster, collaborates with the objective to support and contribute to Axis bank strategy, achieve operations excellence, ensure systems are deployed and help build the channel WITHIN the company guidelines and the achieve business targets. KEY RESPONSIBILITIES- Relationship Management with the Axis Circle Head, Circle Business Managers, Segment Heads and Branch Heads With the advent of cluster formation relationship management with the Branch Heads in order to achieve business targets and builds a progressive partnership with the bank. Provide inputs to the CRM and make plans for achievement in order to support and contribute to Axis Bank Strategy. Periodic Analysis of the performance, Counsel and Mentor performance, Conduct Fortnightly PRPs with the RA and ASMs and Facilitate performance management. Co-create and implement recognition platforms in order to build a capable and motivated team in the AXIS Bank resources. Liaise with training team and circle trainer, ensuring product training departed to all sellers including Axis Bank resources. Daily updates in alignment with Axis Clusters of focused business parameters-Business Plan, Branch Seller Activation and persistency and thereby tracking the performance in all the vectors. Ensuring Branch visits to the top branches, whose %ge achievement on budget is lower than the smaller branches, and come out with the strategy. Deploy the BOLD system to own team and ensure that the system requirements are met in order to ensure that the relationship is productive and mutually beneficial and compliant with all regulatory requirements. Driving the Axis 2.0 Vision and ensuring the highest usage of LMS activity by the team. Deploy and monitor implementation specifically Bank staff contests/R&R in order to accelerate revenue generation with the Channel. Measures of Success Business Plan- Adj MFYP (Rs.) - Plan v/s Actuals Activation plan- Seller Activation (%) - Plan Vs Actual Red Branches Turnaround of Red Branches as per Plan Achieve Product Mix & Case Size Plan- 1. Product Mix (By Value) - Plan Vs Actual 2. Case Size Plan Vs actual Persistency- 15th month Persistency (%) - >82.5 and as per plan Retain Talent 1. Retention rate - 70%, (as per HR formula) ; G2M2 retention - >85%. 2. Kenexa Score improvement over last year Effective Management of Customer 1 Complaints incidence rate (complaints per 000/ NOP issued YTD 2.Total Leakage / Cancellations percentage Key Relationships (Internal /External) Effective Management of People & Customer Retain talent - - 70%, (as per HR formula) Handling Customer Complaints Key competencies/skills required Relationship, Leading people, Effective Management of Process Desired qualification and experience- Master of Business Administration or equivalent. 3 to 5 years of experience in intensive Distribution, Channel Management, Prior experience in insurance essential. Result Orientation, Customer Centricity, Technical Expertise, Managerial Expertise, Problem Solving, Role Modeling Core Values.

Job Details: Department: Service Designation: Engineer Job Location: Bangalore Experience: 3 to 5 years Qualification: Diploma/B.E.-Mechanical E&TC Electrical Job Type: Full Time Key Responsibilities: Handling the entire service activities of CIJ printer at Chennai and Tamil Nadu location. Conducting demos/Trials installation at Food & Beverages, Cable, and Pipe Industries. He will be responsible for preventive Maintenance/Breakdown Calls of the printers. Maintaining interface with the customers, monitoring AMC Contracts etc. He will be also responsible for repeat business from the same customers. Ability to handle & resolve customer complaints.

Who we are... At GO DESi, our journey began with a trek to the Western Ghats, where our founder encountered the most delightful jackfruit bars made by locals. This experience sparked an idea: to share the rich diversity of Indias regional flavors with the world. GO DESi has since evolved into a thriving packaged food brand, offering treats like DESi POPz across 30,000+ stores nationwide. We aim to reinvigorate the desi foods category by overcoming barriers and expanding its appeal. Check out more about us. Follow the link below: https://bit.ly/4dWXm7r Brief: We are looking for a proactive Senior Quality Executive to ensure full compliance with FSSAI and ISO/FSSC 22000 standards. The role involves overseeing food safety systems, driving quality improvements, conducting audits, managing documentation, and leading training initiatives. The ideal candidate will ensure product compliance, analyze customer complaints, and provide regular QA performance reports to management. Job Responsibilities: Ensure full compliance with FSSAI regulations and other relevant food safety and quality standards Review existing policies and make suggestions for changes and improvements and how to implement them. Overseeing product development procedures to identify any deviations from quality standards. Documentation & implementation of FSMS (ISO 22000:2018/FSSC 22000) requirements to ensure audit compliance. Identify & implement new initiatives to improve Quality & Food safety systems in factory Carrying out supplier, warehouse, and store audits on a defined frequency. Monitor and enforce proper sanitation and housekeeping procedures in stores. Basic and Advanced training on food safety for all partners. Analysis of customer complaints with detailed root cause analysis and corrective action. Ensure Microbiological and chemical analysis is carried out per FSSAI guidelines for all raw materials and finished products. Upgrade the system and business standards as per ISO and FSSAI requirements. Monthly QA report to the management on the performance of the QA standards. Measure performance and identify any areas of weakness, recommending and implementing improvements. Requirements: Should be from a science graduate or postgraduate in food science or Food Technology. Minimum 3 years of experience. Sound knowledge & understanding of food safety, Legal Metrology, FSSAI & Codex. FOSTAC-In Manufacturing Proficient in MS Office. Certified Internal Auditor (HACCP/ISO/FSSC/BRC )will be added advantage. Location: Bidadi, Bangalore (Rotational Shifts) Languages: Kannada, English & Hindi Only Male candidates are preferred. Why you should join GO DESi At GO DESi, we are growing exponentially and discovering new problems and creative solutions daily. We enjoy solving problems, taking initiative, pitching in when needed, and are always open to trying new things and experimenting. Thats why we seek out colleagues who embody our values. Here, you own your work, right from day one. You can grow enormously if you are a self-learner and embrace challenges.