4947 Customer Complaints Jobs - Page 30

Conduct timely allocation of portfolio to aligned vendors/NFTEs and conduct ongoing reviews to drive performance on the business targets through an extended team of field executives and callers Formulate tactical short term incentive plans for NFTEs to increase productivity and drive DRR Ensure various critical segments as defined by business are reviewed and performance is driven on them Ensure judicious use of hardship tools and adherence to the settlement waivers both on rate and value Conduct ongoing field visits on critical accounts and ensure proper documentation in Collect24 system of all field visits and telephone calls to customers Raise red flags in a timely manner basis deteriorat...

Drive sales of company s lab chemical products per assigned targets in large and mid-scale Industrial and other customer segments where such products are used for research, application, or other business purposes. Develop and grow the commercial relationships with assigned customers and work towards increasing the wallet size with existing and newly acquired customers over time. Work in close collaboration with business development team to review sales pipeline to drive new business opportunities for commercial success. Update customer data from time to time in CRM, submit activity and results reports, such as daily call reports, weekly work plans, monthly and annual account analysis. Manage...

We are looking for a courteous and detail-oriented Service Delivery Officer (SDO) to manage personalized service requests and ensure smooth operational support for high net worth customers. The role involves coordinating with internal teams, maintaining compliance standards, and delivering timely business insights through MIS reporting. The ideal candidate will have strong communication skills, a customer-first mindset, and a solid understanding of banking processes. Handle personalized service requests from customers across segmentsGenerate and deliver timely business MIS reportsEnsure strict compliance with audit, regulatory, and internal banking policies Coordinate with CPC/RPC/Investment...

We are seeking a high-performing and customer-focused Elite Relationship Manager to manage and grow relationships with High Net Worth (HNW) clients. This role involves acquiring new clients, deepening existing relationships, and offering tailored banking solutions across liabilities, commercial assets, and investment products. The ideal candidate will have strong ficial acumen, excellent interpersonal skills, and a passion for delivering exceptional customer service. Develop and expand relationships with High Net Worth customers for liabilities and commercial assets Ensure high levels of customer service and adherence to bank policies Cross-sell a wide range of banking products to deepen cli...

We are seeking a dynamic and experienced Elite Relationship Manager to manage and grow relationships with High Net Worth (HNW) clients The role involves deepening existing relationships and acquiring new ones by offering tailored banking solutions across liabilities and commercial assets The ideal candidate will have strong knowledge of trade fice, commercial lending, and investment products, along with a passion for delivering exceptional customer service This is a high-impact role that requires strategic thinking, excellent interpersonal skills, and the ability to coordinate across teams to deliver a seamless banking experience Acquire and expand relationships with High Net Worth individua...

We are looking for a proactive and customer-focused Service Manager to oversee branch operations and ensure exceptional service delivery This role involves managing daily branch activities, ensuring compliance with regulatory standards, and driving service excellence The Service Manager will also be responsible for team supervision, complaint resolution, and maintaining high service scores Manage and improve service scores of the branchOversee day-to-day branch operations ensuring smooth functioningEnsure strict adherence to compliance, audit, and regulatory requirementsAuthorize and verify system inputs by SO/SDO/RO for customer transactions and service requestsManage branch lobby and custo...

We are seeking a high-performing and customer-focused Elite Relationship Manager to manage and grow relationships with High Net Worth (HNW) clients This role involves acquiring new clients, deepening existing relationships, and offering tailored banking solutions across liabilities, commercial assets, and investment products The ideal candidate will have strong ficial acumen, excellent interpersonal skills, and a passion for delivering exceptional customer service Develop and expand relationships with High Net Worth customers for liabilities and commercial assets Ensure high levels of customer service and adherence to bank policies Cross-sell a wide range of banking products to deepen client...

Goal Key Result Area Actions / Deployment Business Growth Sales Manage the Services Portfolio to create value for the Business Develop the Business with respect to Booked Number of Sites Value from leads and improve Customer Referral Contribution Create and drive awareness of the various services on ground by BTL activations to drive business. Analyse Average Site Value , Average Paintable Area, Interior / Exterior Site Ratio to create action plans for improvement Liaison with the ASM for sales level initiatives. Ensure local lead generation - 35% Service Delivery Create exceptional Consumer Experience - end to end painting service Painter experience Site Evaluation Audit of prepainting WIP ...

About Us What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning development framework Role Purpose Responsible for the management of all collecti...

WBO DTFC - Trade Initiator - DTFC _BILLS INTERNAL USAGE No of Vacancies - Reports to WBO:DTFC - Portfolio Manager Is a Team leader - Team Size - Grade Officer / AM Business WBO Department DTFC Sub - Department Location Airoli/Hyderabad/Kolkata/Noida About Department The Transaction banking operations department helps in managing the transaction in the banks Transaction Banking (TB) can be defined as the set of instruments and services that a bank offers to trading partners to ficially support their reciprocal exchanges of goods (egtrade), monetary flows (eg, cash), or commercial papers (eg, exchanges) Domestic Trade Fice Center (DTFC) Handles the Outward bill/Inward bill lodgment and discoun...

WBO: TFC - Team Lead (NPH) INTERNAL USAGE No of Vacancies - Reports to National Head - WBO: TFO TFC Is a Team leader - Team Size - Grade AVP/DVP Business WBO_TFO Department TFC Sub - Department Location Airoli/Noida/Hyderabad/Kolkata About Department The Transaction banking operations department helps in managing the transaction in the banks Transaction Banking (TB) can be defined as the set of instruments and services that a bank offers to trading partners to ficially support their reciprocal exchanges of goods (egtrade), monetary flows (eg, cash), or commercial papers (eg, exchanges) Trade Fice Center handles the imports exports transactions such as BG, LC, Collections, Advance Remittances...

Job_Description":" Responsibilities: Ensuring high level of customer satisfaction Excellent work ethic and time management skills Develop and arrange promotional material and in-store displays . Ensure adherence to SOP at store Ensure adherence to Store etiquette and at store timing Assist store manager in Stock Management Maintaining accurate records Working towards monthly or annual targets Key Task Sales o Inviting customer to outlet o Introduce customer to the concept of MYOP. o Demonstrating and presenting products o Support the customer to identify the right perfume Store cleanliness and merchandising . Stock Audits DSR and Store Closing Placing stock request to HO Validating and recei...

This is an Internal document Job Title: Relationship Officer - 811 Digital Sales Grade: M1 - Have good awareness of Corporates with entry point links in those corporates Good Communication Presentation Skills required since he will be focusing on core corporates for Digital Banking Cross sells bank products to existing set of Corp Sal customers which are mapped Handle Investment and Insurance requirements of clients Informs customers of new products or product enhancements to further expand the banking relationship Coordinates with other group companies to provide awareness to our group company employees for our KOTAKJIFI products Goes beyond the professional need of the customer by providin...

Key Result Areas Supporting Actions Manage the painting services portfolio with the organizational vision and goals to create value for the business Create and drive awareness of the various services on ground by BTL activations. Develop the business with respect to booked number of sites value from leads. Build processes and drive activities to improve Customer Referral Contribution. Conduct periodic analysis of ratios such as the Average Site Value , Average Paintable Area, Interior / Exterior Site Ratio to create action plans for their continuous improvement. Liaison with the Zonal Head for sales level initiatives. Manage and drive the Service Delivery to ensure exceptional Consumer Exper...

KIMS HOSPITAL SURGICAL CENTER is looking for MANAGER to join our dynamic team and embark on a rewarding career journey. Delegating responsibilities and supervising business operations Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities. Resolving conflicts or complaints from customers and employees. Monitoring store activity and ensuring it is properly provisioned and staffed. Analyzing information and processes and developing more effective or efficient processes and strategies. Establishing and achieving business and profit objectives. Maintain...

EXL Services. com ( I ) Pvt. Ltd. is looking for Manager to join our dynamic team and embark on a rewarding career journey. Delegating responsibilities and supervising business operations Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities. Resolving conflicts or complaints from customers and employees. Monitoring store activity and ensuring it is properly provisioned and staffed. Analyzing information and processes and developing more effective or efficient processes and strategies. Establishing and achieving business and profit objectives. Main...

EXL Services. com ( I ) Pvt. Ltd. is looking for Manager to join our dynamic team and embark on a rewarding career journey. Delegating responsibilities and supervising business operations Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities. Resolving conflicts or complaints from customers and employees. Monitoring store activity and ensuring it is properly provisioned and staffed. Analyzing information and processes and developing more effective or efficient processes and strategies. Establishing and achieving business and profit objectives. Main...

Direct prospects to the field sales team when needed Enter and update customer information in the database Take and process orders in an accurate manner Handle grievances to preserve the company's reputation

Responsibilities: 1. Establishment of SOPs: - Develop and implement Standard Operating Procedures (SOPs) for various operational aspects, including food preparation, service standards, cleanliness, and customer interactions. - Collaborate with cross-functional teams to streamline processes and enhance operational efficiency. - Conduct regular audits to ensure adherence to SOPs and identify areas for improvement. 2. Restaurant Management: - Oversee the day-to-day operations of all restaurants within the city, including staffing, inventory management, and customer service. - Monitor key performance indicators (KPIs) such as sales, profitability, and customer satisfaction, and take proactive me...

Customer Service Executive - TATA HFL (Inbound Process) Experience- fresher/experience Good communication skills Salary: 12k to 16k in hand Rounds of interview : HR, Ops, Client. Required Candidate profile Qualification:- Min HSC pass Job location - Ghansoli, Navi Mumbai - 400710 Contact Details:- HR Kshitij Contact No:- 9763458943 (Call/WhatsApp) Perks and benefits competitive salary range

Roles and Responsibility Develop and implement effective customer relationship strategies to enhance customer satisfaction. Build and maintain strong relationships with customers, identifying their needs and providing tailored solutions. Collaborate with cross-functional teams to resolve customer complaints and issues promptly. Conduct market research to identify trends and opportunities for growth. Analyze customer feedback to improve products and services. Provide exceptional customer service, ensuring high levels of customer loyalty and retention. Job Requirements Minimum 3 years of experience in customer relations or a related field. Strong communication and interpersonal skills are esse...

ROLEPURPOSE & OBJECTIVE Theincumbent will be primarily responsible for providing Financialsolutions to meet the requirements of the existing Mappedcustomers and ensure value added customer service as well asacquiring New to Bank CASA Customers. Responsiblefor handling the portfolio of existing Mapped CASA customers andgenerating revenue / book growth Responsiblefor increasing Liabilities book size of relationships viabalances in accounts of existing mapped CASA customers or throughTerm Deposits, Cross selling of MF / Insurance, Loan products,acquiring family accounts and retaining the relationship Toacquire pre-fixed New to Bank CASA customers through Open Marketreferrals / Referrals from ex...

ROLE PURPOSE & OBJECTIVE Phone Banking Outbound Officer will be responsible making sales calls of various business campaigns, generate leads and follow up with concerned business SPOCs for conversion of the leads generated. Outbound Officer will also be responsible for making service calls related to various campaigns and capture information as per requirement. SIZE OF THE ROLE FINANCIAL SIZE NON-FINANCIAL SIZE Value generation of 4 to 20 Lacks per month basis employee tenure 100 to 150 calls handled per day basis employee tenure 200 to 300 quality leads generated per month basis employee tenure Coordinate with Branches/Business SPOCs for leads generated/conversions KEY DUTIES & RESPONSIBILI...

We are looking for a highly skilled and experienced professional to join our team as an Officer - Video Banking in Ujjivan Small Finance Bank Limited. The ideal candidate will have a strong background in banking and excellent communication skills. Roles and Responsibility Manage and deliver high-quality video banking services to clients. Provide personalized banking solutions and address customer queries via video conferencing. Develop and maintain strong relationships with existing customers to increase business growth. Identify new business opportunities and promote banking products through effective sales strategies. Collaborate with internal teams to resolve customer complaints and issue...

Responsibilities: Manage customer queries via phone, email & chat Resolve complaints promptly Ensure high customer satisfaction ratings Maintain accurate records & reports Handle customer relationships with empathy