2040 Customer Complaints Jobs - Page 28

We are looking for a highly skilled and experienced Receivable Officer to join our team at Equitas Small Finance Bank. The ideal candidate will have 1-7 years of experience in the BFSI industry, with expertise in receivables management. Roles and Responsibility Manage and oversee the collection process to ensure timely recovery of outstanding amounts. Develop and implement effective strategies to minimize bad debt and improve cash flow. Collaborate with internal teams to resolve customer complaints and disputes. Analyze and report on delinquency trends and provide insights for improvement. Ensure compliance with regulatory requirements and company policies. Maintain accurate records and reports of all transactions and interactions. Job Requirements Strong knowledge of accounting principles and practices. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and meet deadlines. Proficient in MS Office and other relevant software applications. Strong analytical and problem-solving skills. Ability to maintain confidentiality and handle sensitive information. Experience working in a similar role within the BFSI industry is preferred. For more information, please contact us at 1403780.

Role & responsibilities: : Respond to customer first contact resolution mails received at designated NRI ID and liabilities ID as per agreed business TAT • Responsible to identify NFTR cases and follow up with the concern business unit for adequate resolution • To ensure adherence to all laid down process while responding to customer mails • Responsible to provide complete and accurate resolution to customers, to achieve the overall objective of Customer satisfaction. • To identify & review request received from customer for charges waiver and raise request in Branch Waiver system as per EMT grid. • To identify business opportunity by post resolution customer calling • To call customers for lead generation and follow up for lead closure We are conducting walk-in-drive on 8th July to 9 July 2025, from 10 .30 AM-3 .30 PM @ porur , chennai Refer your friends for the below mentioned role. EMT officer NRI EMT Officer Liabilities Interview location: porur Commerzone , Chennai

Arihant Capital Markets Ltd. is looking for Wealth Manager to join our dynamic team and embark on a rewarding career journey Delegating responsibilities and supervising business operations Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities. Resolving conflicts or complaints from customers and employees. Monitoring store activity and ensuring it is properly provisioned and staffed. Analyzing information and processes and developing more effective or efficient processes and strategies. Establishing and achieving business and profit objectives. Maintaining a clean, tidy business, ensuring that signage and displays are attractive. Generating reports and presenting information to upper-level managers or other parties. Ensuring staff members follow company policies and procedures. Other duties to ensure the overall health and success of the business.

KP Group is looking for Manager to join our dynamic team and embark on a rewarding career journey Delegating responsibilities and supervising business operations Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities. Resolving conflicts or complaints from customers and employees. Monitoring store activity and ensuring it is properly provisioned and staffed. Analyzing information and processes and developing more effective or efficient processes and strategies. Establishing and achieving business and profit objectives. Maintaining a clean, tidy business, ensuring that signage and displays are attractive. Generating reports and presenting information to upper-level managers or other parties. Ensuring staff members follow company policies and procedures. Other duties to ensure the overall health and success of the business.

Asteria Aerospace Ltd is a full-stack drone technology company providing actionable intelligence from aerial data. We develop deeply customized drone solutions for government and enterprise customers using our in-house hardware design, software development, and manufacturing capabilities. We have been a trusted partner to provide long-term and quality-focused drone products & services to the defence & homeland security, agriculture, oil & gas, energy & utilities, telecommunications, mining, and construction sectors. Our drone solutions protect borders and facilities, improve farm yields, inspect critical assets, and monitor construction sites using the power of aerial intelligence. Asteria Aerospace is a subsidiary of Jio Platforms Ltd, which is a majority-owned subsidiary of Reliance Industries Ltd. If drones excite and inspire you, we would love to have you as a part of our growing team of change-makers. Don t simply watch the latest tech unfold, be a part of creating the future with us! Our Values: Take Charge Build Trust Thrive Together Pursue Excellence Focus on Quality Associate Engineer I - Quality Assurance Roles & Responsibilities: Troubleshooting & Root Cause Analysis: Diagnose quality-related issues in production processes and finished products. Perform root cause analysis (RCA) to identify issues and implement effective solutions to prevent recurrence. CAPA (Corrective and Preventive Actions): Lead the implementation of CAPA systems to address non-conformances and improve product quality. Ensure timely closure of CAPA activities and track progress effectively. Coordinate with cross-functional teams to ensure compliance with corrective and preventive measures. Program Coordination Collaborate with production, engineering, and other departments to ensure quality assurance activities are well-coordinated. Engineering outputs and activities to meet quality objectives. Assist in the development and implementation of new quality programs or improvements to existing ones. Documentation & Reporting: Prepare and maintain detailed quality documentation, including inspection reports, test data, non-conformance reports, and other relevant records. Document any quality concerns or deviations and ensure they are addressed promptly. Ensure compliance with all relevant industry standards, company policies, and regulatory requirements in documentation. Quality Audits & Inspections: Conduct regular internal audits to ensure adherence to established quality standards. Lead and support third-party audits as required. Perform product inspections at various stages of the manufacturing process. Continuous Improvement: Actively contribute to the continuous improvement of manufacturing processes and quality control systems. Suggest innovative solutions to improve product quality and reduce defects. Training & Knowledge Sharing: Provide training and guidance to the production and quality teams on quality standards, troubleshooting, and CAPA processes. Ensure teams are updated with the latest industry best practices and quality control techniques. Customer Complaints & Feedback Management: Address customer complaints and feedback regarding product quality and ensure timely resolutions. Implement corrective actions based on customer feedback to improve quality.

Company: UL Automation Systems Pvt. Ltd. Website: Department: Quality Location: Katraj, Pune Reporting To: Head of Department Experience: 2 3 Years Qualification: Diploma / B.E. / B.Tech ETC, Electronics, or Electrical CTC: 3 4 LPA Preferred Candidate: Male Required Skills Competencies: Strong verbal and written communication skills Problem-solving and analytical thinking Proficiency in MS Excel, Word, and PowerPoint Working knowledge of ISO 9001:2015 standards Familiarity with quality tools: 5S, 8D analysis Understanding of CAPA (Corrective and Preventive Actions) and RCA (Root Cause Analysis) Experience in ERP systems and MIS reporting Key Responsibilities (KRAs): Manage and resolve customer complaints effectively and promptly Gather details of product failures and perform root cause analysis Maintain and update customer complaint records on a weekly basis Coordinate with internal teams to take corrective and preventive actions (CAPA) Communicate resolutions to customers within 24 48 hours Ensure timely repair and delivery of faulty materials Lead and support customer audits , third-party inspections , and certification requirements Prepare detailed reports as needed for internal and external quality reviews Conduct customer visits for product validation and to address quality-related issues Ensure compliance with all relevant certifications and standards such as CSA, ISO, and UL

- Location: Ghansoli, Mahape - Salary: 15,000/- in-hand - Shift: 10am-7pm (Fixed) - Week off: Sunday (Fixed) - Experience: Fresher/6+ months - Qualification: HSC (Min) - Rounds: HR, OPS & Client Interviews - Contact Hr Rahul: 92093 07213

Qualification: HSC or Any graduate / Under graduate Work From Office Location - MBC Park Kasarvadavali Thane- 400615 Shifts Timing: - Day Shift Salary:- 17,000 in-hand to 25,000 in-hand plus incentives. Required Candidate profile HSC is mandate To schedule your interview Call or send your CV through WhatsApp (number mentioned below) Contact Person :- HR Ashwini Mob No:- 9923656681 Perks and benefits competitive Salary with unlimited Incentives

We are looking for a highly skilled and experienced CRM Associate to join our Customer Service team in TATA CAPITAL LIMITED. The ideal candidate will have 6-10 years of experience in customer service, preferably in the investment banking or private equity industry. Roles and Responsibility Manage and maintain accurate records of customer interactions and transactions. Provide exceptional customer service through various communication channels. Develop and implement effective strategies to enhance customer satisfaction and loyalty. Collaborate with internal teams to resolve customer complaints and issues. Analyze customer feedback and suggest improvements to processes and procedures. Ensure compliance with company policies and procedures. Job Requirements Strong knowledge of customer relationship management principles and practices. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and meet deadlines. Proficient in using CRM software and other relevant tools. Strong problem-solving and analytical skills. Ability to work collaboratively as part of a team. Experience working in an investment banking or private equity firm is preferred.

Overview: Sales, Business development, Business expansion, Networking, Order processing, Interaction with Customers, Quotation processing, Customer inquiry handling, Identifying new market opportunities, Customer satisfaction, Close coordination with Business Managers, Internal communication with Business Head/ Segment Head, MIS. Reports to: Assistant Head Sales Qualification: BTech /BE in Electrical or Mechanical, Bachelor of Science (BSc), Diploma in Electrical or Mechanical / Any Graduate, 2-3 yrs work Experience, Relevant experience in Sales of Wires, Cables, Switchgears, Solar, Lighting, Panels, Motors, Gear box etc., Good communication skills. Responsibilities & Duties: Sales Accountable for maintaining and growing Sales of the company products. Accountable to successfully achieve assigned annual targets. Responsible to achieve monthly maximum incentives against basket parameter in Employee Performance Monitoring Program of the Company. Responsible for increasing quotation conversation ratio. Closed and win quotation should be 40% (Considered Last 28 days Quotation) New Business Development. Responsible to increase customer database and achieve targets. Accountable for expansion of VISL brand (new areas / locations) Collection Responsible for timely collections of payments from customers as per the credit limits and credit period assigned to them. After Sales Service Responsible for resolving customer complaints and ensure customer delight. Take regular feedback from customers regarding products and services offered by VISL. Additional Skills: Strong crisis management and time management skills. Should be assertive and have an eye for detail. Ability to handle multiple tasks and work under pressure by meeting deadlines.

Qualification: HSC or Any graduate / Under graduate Work From Office Location - MBC Park Kasarvadavali Thane- 400615 Shifts Timing: - Day Shift Salary:- 17,000 in-hand to 25,000 in-hand plus incentives. Required Candidate profile HSC is mandate To schedule your interview Call or send your CV through WhatsApp (number mentioned below) Contact Person :- HR Priyanka Mob No:- 7875990932 Perks and benefits competitive Salary with unlimited Incentives

About Us SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. Join us to shape the future of digital payment in India and unlock your full potential. What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Responsible for the management of all collections processes for allocated portfolio in the assigned CD/Area basis targets set for resolution, normalization, rollback/absolute recovery and ROR. Role Accountability Conduct timely allocation of portfolio to aligned vendors/NFTEs and conduct ongoing reviews to drive performance on the business targets through an extended team of field executives and callers Formulate tactical short term incentive plans for NFTEs to increase productivity and drive DRR Ensure various critical segments as defined by business are reviewed and performance is driven on them Ensure judicious use of hardship tools and adherence to the settlement waivers both on rate and value Conduct ongoing field visits on critical accounts and ensure proper documentation in Collect24 system of all field visits and telephone calls to customers Raise red flags in a timely manner basis deterioration in portfolio health indicators/frauds and raise timely alarms on critical incidents as per the compliance guidelines Ensure all guidelines mentioned in the SVCL are adhered to and that process hygiene is maintained at aligned agencies Ensure 100% data security using secured data transfer modes and data purging as per policy Ensure all customer complaints received are closed within time frame Conduct thorough due diligence while onboarding/offboarding/renewing a vendor and all necessary formalities are completed prior to allocating Ensure agencies raise invoices timely Monitor NFTE ACR CAPE as per the collection strategy Measures of Success Portfolio Coverage Resolution Rate Normalization/Roll back Rate Settlement waiver rate Absolute Recovery Rupee collected NFTE CAPE DRA certification of NFTEs Absolute Customer Complaints Absolute audit observations Process adherence as per MOU Technical Skills / Experience / Certifications Credit Card knowledge along with good understanding of Collection Processes Competencies critical to the role Analytical Ability Stakeholder Management Problem Solving Result Orientation Process Orientation Qualification Post-Graduate / Graduate in any discipline Preferred Industry FSI

About the location: In the heart of Worli - the business hub of India s largest city and close to the entertainment and commercial district of Lower Parel, Four Seasons Hotel Mumbai is a chic urban oasis with an intimate, boutique atmosphere. The brands first hotel in India, Four Seasons Hotel Mumbai echoes Powerhouse Luxury in the city that never sleeps. Known for unparalleled food & beverage options such as those at AER Mumbai, an award-winning rooftop bar, as well as San:Qi, a city-favourite pan-Asian restaurant with wine bar, private dining rooms, four open-style kitchens overseen by master craftsmen and an extensive menu offering Indian, Chinese, Thai and Japanese delicacies. Role and Responsibilities: Resolves customer complaints and build positive relationship with guests. Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with residences and hotel services, hours of operations, key residences personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner making recommendations based on local knowledge and residences practices. Processes packages, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner. Stores and retrieves guest luggage and packages. Assure that desk collateral and information for restaurants, museums, attractions, maps, and other local attractions are updated and current. Knows what activities are available in the city (theatre, sports, concerts, shows, special exhibits, sightseeing) and establishes close contacts with vendors in these areas in order to provide information, ticketing, and reservations for guests. Utilizes a variety of software programs to accurately input special arrangements the guest has made and to assure proper billing. As certains guests satisfaction, post a la carte charges and presents bill to guests. Settles bill accurately through credit card or cash transaction. Assist with collecting assessment fee and heating fee. Performs errands for guests and the residences that may require local travel off of the residences property. Greets guests by opening their car door and welcoming them back home. Gives verbal greeting to guests coming on foot. Opens residences doors for all guests. Provides guests with directions, recommendations, and information about the city and its attractions. Hails taxi as needed. Assist guest moving in in an efficient and friendly manner, using guest name whenever possible. Assure getting all guest information, and passing moving in files and information to guests. Assist guests with utility and other day to day life enquires. Provides business services and post the charges to opera system. Working schedule and attendance management. Performs as a trainer and team model in the team. Inventory management. Complies with Four Seasons Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact. Works harmoniously and professionally with co-workers and supervisors. Provides a high level of cleanness in the lobby and luggage storage room. Assist with responsibilities and duties in the absence or heavy volume in the area of security to assure the smooth flow of traffic on the driveway temporary parking at residences. Provides basic trouble-shooting support for in-room services such as internet, TV movies, games, and Web service

Job Description Drive Microfinance business by Identifying business potential locations, achieving business targets and maintaining portfolio quality. "Leading a sales team of loans Officer & Branch Managers to achieve their business targets,Assess potential client base and product acceptability in new regions, areas & opportunities for geographical expansion of operational areas.Driving strong business growth by recruiting, driving, managing and motivating their team across assigned territories for deeper market penetration and reachConducting field visits to ensure onboarding of quality customers by field team and visiting centre meetings to assess their conduct. Motivating low performing branches and staff to improve their efficienciesEnsuring repayment, collection efficiencies and delinquency management in their respective areas.Forming innovative collection strategies in their respective areas to prevent risky areas and ensure portfolio quality.Visiting overdue, non-starter and delinquent customers with the team to assist and guide them on hard bucket collections.Identifying productive branch locations and Responsible for handling all Compliance, Audit, Legal, Customer Service, Operations, Logistics, Admin, HR etc. related issues in their areaKeeping a close eye on external environment (Defaulting pockets, Competition, Socio political issues) and understand/act with early warning signals.Ensure Compliance to PHC reports & audit reports in timely mannerResponsible for all recruitment, training, learning and upskilling of manpower in the ranches pertaining to his are and motivating them to achieve maximum productivity.Training Branch Managers and Loan officers to improve their productivity, customer assessment, technical knowledge, improving FTR and reducing TATGuiding staff to promptly always resolve any customer complaints and maintain desired customer satisfaction. This is to ensure brand recall amongst customers and non-customers while maintaining strong brand valueServing as a strong middle link between Head Office and Field Staff to disseminate important informationProviding inputs for enhance existing and suggesting new products to Head Office Teams which suit their target customers and geographiesSupervising a cluster of 4-6 branches within his area and assisting, monitoring and supervising them on all aspects to ensure smooth conduct of business operations.Ensure all laid down system and processes are followed at the branch as stipulated by the Senior Management.Ensure that all staff are adequately trained on the Products of the company and Processes" Qualification : Post Graduate/ Graduate in any discipline

Customer Complaints, warranty , Analyzing issues at customer line & submission of 8D/Analysis report. Responsible to update customer portal for CAPA, 4M change, PPAP, Layout, PDI etc. Maximize customer satisfaction. Improving customer audits.

Analysis of defective Part (Why- Why Analysis) A3/5W/8D Knowledge ,Customer Handling Process Audit , IATF/VSA Knowledge Rejection Analysis ,Customer Complains , Customer Audit,Warranty

Receive & review warranty claims submitted by customers. claims based on warranty policies product service specifications. Claims resolution: product & resolve warranty claims, Policy enforcement warranty policies, guideline, Customer Complaints Required Candidate profile Warranty claims statistics share insights with relevant stakeholders & Customer Satisfaction. manufacturing issues contributing to warranty claims. Data analysis warranty claim trends & improvement.

Responsible for all development activities from RFQ to till SOP. Interaction with customers & suppliers related to project timeline & issue. project milestone meet during development. take care for the PPAP documents like MCP plan, PFD, FMEA.

Delegating responsibilities and supervising business operations Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities. Resolving conflicts or complaints from customers and employees. Monitoring store activity and ensuring it is properly provisioned and staffed. Analyzing information and processes and developing more effective or efficient processes and strategies. Establishing and achieving business and profit objectives. Maintaining a clean, tidy business, ensuring that signage and displays are attractive. Generating reports and presenting information to upper-level managers or other parties. Ensuring staff members follow company policies and procedures. Other duties to ensure the overall health and success of the business.

Perfios Software Solutions Pvt. Ltd. is looking for Manager Customer Success to join our dynamic team and embark on a rewarding career journey Establish clear client retention goals Promote the value of the product Promote value through customer experience Review customer complaints and concerns and seek to improve the customer experience

Rao Information Technology is looking for Customer Success & On-Field Partnership Manager to join our dynamic team and embark on a rewarding career journey Establish clear client retention goals Promote the value of the product Promote value through customer experience Review customer complaints and concerns and seek to improve the customer experience Relationship management & client retention

IMAGE MOBILES AND COMPUTERS is looking for Showroom Manager to join our dynamic team and embark on a rewarding career journey Oversee the day-to-day operations of the showroom, including sales, customer service, inventory management, and visual merchandising. Create a welcoming and engaging showroom environment, ensuring that displays and products are attractive, well-maintained, and effectively showcase the company's offerings. Develop and implement sales and marketing strategies to drive showroom traffic and increase sales. Provide customers with expert product knowledge and advice, and handle any customer complaints or issues in a timely and professional manner. Monitor and manage showroom expenses, including inventory, staffing, and marketing costs, to ensure that budgets are met and resources are used effectively.Requirements: Excellent customer service skills, with a passion for creating positive customer experiences. Excellent verbal and written communication skills, with the ability to effectively present information and respond to questions from customers, employees, and other stakeholders. A strong understanding of retail operations, including sales, customer service, inventory management, and visual merchandising. A strong commitment to meeting customer needs and a results-driven approach to sales and marketing.

Falcon Academy is looking for Telecaller to join our dynamic team and embark on a rewarding career journey Make outbound calls to customers to promote products and services, or follow up on recent purchases. Respond to customer inquiries and provide information about products and services. Resolve customer complaints and provide appropriate solutions. Keep records of all customer interactions and transactions, updating customer information in a database as necessary. Meet and exceed sales and customer satisfaction targets. Continuously improve product and service knowledge to provide accurate information to customers. Stay up-to-date with industry developments and maintain a working knowledge of competitor offerings. Follow all company policies and procedures, including those related to confidentiality and data security. Participate in training and development opportunities to improve skills and knowledge. Adhere to schedules and work efficiently under pressure to meet deadlines.

Eight Audio International Pvt Ltd is looking for Customer Support Executive to join our dynamic team and embark on a rewarding career journey Managing a team of representatives offering customer support. Overseeing the customer service process. Resolving customer complaints brought to your attention. Creating policies and procedures. Planning the training and standardization of service delivery. Selecting and hiring new staff. Monitoring the work of individual representatives and of the team. Conducting quality assurance surveys with customers and providing feedback to the staff. Possessing excellent product knowledge to enhance customer support. Maintaining a pleasant working environment for your team Role: Providing support to dealers and customers via WhatsApp and calls. Responsibilities: Handling queries, providing technical assistance, and ensuring customer satisfaction.

1. A Bachelor's Degree In Business, Administration, Or Related Field. 2. Previous Sales And Management Experience May Be Advantageous. 3. Strong Industry Knowledge. 4. Excellent Leadership, Communication, Sales, And Customer Service Skills. 5. Computer Literacy And Good Organizational Skills. 6. Strong Creative Thinking And Problem-solving Skills. 7. The Ability To Work Under Pressure And Handle Stress. Responsibilities: 1. Delegating And Directing Service Tasks, Monitoring The Progress Of Current Projects, And Managing Service Team Members To Ensure The Team's Objectives And Sales Goals Are Met. 2. Handling Customer Complaints Or Concerns Quickly And Professionally To Maintain Good Customer Relationships And Ensure Repeat Customers. 3. Assisting With Or Performing Administrative Tasks, Such As Managing And Updating Invoices, Processing New Orders, And Tracking Inventory. 4. Setting Up And Maintaining A Service Desk And Evaluating Its Efficiency. 5. Resolving Service Desk Problems And Improving Service Methods To Increase The Service Desk's Productivity And Customer Service. 6. Monitoring Department Issues And Client Complaints To Create Methods To Lessen Recurring Issues. 7. Auditing Work And Customer Service To Ensure The Company's High Standards, Efficiency, And Productivity Goals Are Met. 8. Maintaining Strong Relationships With Manufacturers, Dealers, And Sales Representatives. 9. Helping To Train New Employees In Company Procedures. 10. Maintaining A Strong Working Knowledge Of Industry Regulations, Restrictions, And Laws, Ensuring The Company's Adherence To These Regulations, And Remaining Current On The Industry's Standards And New Innovations, Materials, Tools, And Processes.