2040 Customer Complaints Jobs - Page 25

Vertiv Group Corp is looking for Channel Sales Sr. Manager to join our dynamic team and embark on a rewarding career journey Delegating responsibilities and supervising business operations Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities. Resolving conflicts or complaints from customers and employees. Monitoring store activity and ensuring it is properly provisioned and staffed. Analyzing information and processes and developing more effective or efficient processes and strategies. Establishing and achieving business and profit objectives. Maintaining a clean, tidy business, ensuring that signage and displays are attractive. Generating reports and presenting information to upper-level managers or other parties. Ensuring staff members follow company policies and procedures. Other duties to ensure the overall health and success of the business.

KIMS HOSPITAL & SURGICAL CENTER is looking for MANAGER to join our dynamic team and embark on a rewarding career journey Delegating responsibilities and supervising business operations Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities. Resolving conflicts or complaints from customers and employees. Monitoring store activity and ensuring it is properly provisioned and staffed. Analyzing information and processes and developing more effective or efficient processes and strategies. Establishing and achieving business and profit objectives. Maintaining a clean, tidy business, ensuring that signage and displays are attractive. Generating reports and presenting information to upper-level managers or other parties. Ensuring staff members follow company policies and procedures. Other duties to ensure the overall health and success of the business.

Vertiv Group Corp is looking for Channel Sales Sr. Manager to join our dynamic team and embark on a rewarding career journey Delegating responsibilities and supervising business operations Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities. Resolving conflicts or complaints from customers and employees. Monitoring store activity and ensuring it is properly provisioned and staffed. Analyzing information and processes and developing more effective or efficient processes and strategies. Establishing and achieving business and profit objectives. Maintaining a clean, tidy business, ensuring that signage and displays are attractive. Generating reports and presenting information to upper-level managers or other parties. Ensuring staff members follow company policies and procedures. Other duties to ensure the overall health and success of the business.

Max Life Insurance Company Limited is looking for Senior Rakshak Manager to join our dynamic team and embark on a rewarding career journey Delegating responsibilities and supervising business operations Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities. Resolving conflicts or complaints from customers and employees. Monitoring store activity and ensuring it is properly provisioned and staffed. Analyzing information and processes and developing more effective or efficient processes and strategies. Establishing and achieving business and profit objectives. Maintaining a clean, tidy business, ensuring that signage and displays are attractive. Generating reports and presenting information to upper-level managers or other parties. Ensuring staff members follow company policies and procedures. Other duties to ensure the overall health and success of the business.

Job_Description":" Responsibilities: Ensuring high level of customer satisfaction Excellent work ethic and time management skills Develop and arrange promotional material and in-store displays . Ensure adherence to SOP at store Ensure adherence to Store etiquette and at store timing Assist store manager in Stock Management Maintaining accurate records Working towards monthly or annual targets Key Task Sales o Inviting customer to outlet o Introduce customer to the concept of MYOP. o Demonstrating and presenting products o Support the customer to identify the right perfume Store cleanliness and merchandising . Stock Audits DSR and Store Closing Placing stock request to HO Validating and receiving stock . Handling and resolving customer complaints

Greetings from COEQUAL Group Of Companies!!! COEQUAL Group offers its services through top Consultants & Professionals. Our expert team helps our Clients and Business Owners to deliver quality service to their customers. COEQUAL Group is into various business under the following:- COEQUAL SERVICES COEQUAL WELFARE FOUNDATION COEQUAL INFOTECH PVT LTD COEQUAL NIDHI LIMITED RESEARCH ANALYST Greetings from COEQUAL Group Of Companies!!! COEQUAL Group offers its services through top Consultants & Professionals. Our expert team helps our Clients and Business Owners to deliver quality service to their customers. COEQUAL Group is into various business under the following:- COEQUAL SERVICES COEQUAL WELFARE FOUNDATION COEQUAL INFOTECH PVT LTD COEQUAL NIDHI LIMITED We are looking for dynamic and energetic professionals for our COEQUAL Group. Job Title: Process Executive - Water Treatment Project. Job Overview We are seeking a customer-focused and technically sound Process Executive to join our Water Treatment Project team. The successful candidate will provide exceptional support to our customers, ensuring their water treatment needs are met, and issues are resolved promptly. Key Responsibilities: Customer Inquiry Handling: Respond to customer inquiries via phone, email, or in-person, providing timely and accurate information about our water treatment solutions. Issue Resolution: Troubleshoot and resolve customer complaints, concerns, or issues related to water treatment systems, products, or services. Product/Service Knowledge: Develop and maintain in-depth knowledge of our water treatment products, services, and solutions to effectively support customers. Site Visits: Conduct site visits to investigate customer issues, provide training, or demonstrate products. Documentation: Maintain accurate records of customer interactions, issues, and resolutions. Collaboration: Work closely with internal teams (Sales, Technical, and Operations) to ensure customer needs are met. Feedback and Improvement: Provide feedback to improve our products, services, and customer support processes. Requirements: Bachelors degree in a relevant field (e.g., Environmental Science, Chemistry, or Engineering) Both Freshers and experienced candidates can apply Excellent communication, interpersonal, and problem-solving skills Ability to work in a fast-paced environment and prioritize tasks effectively Basic knowledge of water treatment principles and technologies Languages preferred (English, Kannada and other regional languages) Job Type: Full-time Pay: 15,000.00 - 25,000.00 per month Benefits: Paid sick time Schedule: Day shift Work Location: In person

Changing lives. Building Careers. Joining us is a chance for you to do important work that creates change and shapes the future of healthcare. Thinking differently is what we do best. To us, change equals opportunity. Every day, more than 4,000 of us are challenging what s possible and making headway to help improve outcomes. ESSENTIAL DUTIES AND RESPONSIBILITIES To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Responsible for ensuring all orders received by fax, email or other sources are processed and acknowledged accurately and promptly upon receipt. Ensure that all customer inquiries, including but not limited to, order status, inventory availability, delivery information, product information, pricing and invoices are resolved satisfactorily; Provide accurate, valid and complete information using the appropriate methods/tools; Track and manage the interactions with the customers from every channel. Identify and understand customer s needs and provide adequate support; Identify and solve problems using available resources. Maintain a current knowledge of products offered in catalogue to support providing basic product information. Handle customer complaints; Complete the required documentation within the time limit and submit to the relevant organization; Arrange the product returns and raise credit notes, where required. Ensure order processing holds are addressed in a timely manner and gather all required documentations necessary to allow shipments Liaise with Distributor within your portfolio on a weekly basis as minimum to support business development. Participate to calls with Sales and distributors to ensure revenue growth and stock management Proactively communicate product availability to customer; Manage backorders, where required, informing the customers of availability dates. Create and distribute daily sales invoices, and weekly backorder report whenever necessary. Process requests for catalogues, price sheets, certificates of origin and copies of invoices. Follow Open order on a daily basis independently and request necessary actions from other departments. Provide support to the sales team: pricing, quotes, service contract offers, product samples, customer call, customer account creation. Liaise with other departments to resolve customer inquiries. Ensure daily, weekly and monthly reporting is carried out as per business requirements. Provide feedback on a daily basis to the team leader / supervisor. Actively engage in projects to improve service levels and customer satisfaction. Perform other related duties as assigned by management. Will be required to work during Indian public and bank holidays, subject to local law

About Us SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Responsible for leading team of Regional Managers for effectively conducting field collection Processes and deliver on portfolio performance. Role Accountability Manage portfolio (Multiple Due Stages) performance through a team of Regional Collections Managers & ACMs, in line with Operating Plan. Ensure appropriate infrastructure and resource availability to carry out collections as per operating plan Formulate collection strategies for the zonal cluster basis market dynamics, portfolio spread/segmentation and business requirements Identify critical/non performing segments and ensure appropriate legal hardship tools are applied to them for satisfactory resolution Conduct regular performance review with all vendors, Agency Managers & Regional Collections Manager for all critical metrics to track the portfolio health and ensure healthy process Monitor field collections by bucket/vintage/region to ensure cost adherence in operations and achieve cost efficiencies Ensure adherence to Compliance Policy, Collections processes and Audit requirements, Code and conduct and maintaining standards to achieve customer satisfaction Ensure proper recourse mechanism is followed to resolve customer complaints in a timely and satisfactory manner Ensure 100 % SVCL coverage at all vendor locations of the Zone Ensure monthly cost provisions are reported to Finance team as per timelines Identify upcoming markets in accordance with the Sales growth plan and evaluate setting up/expanding operations basis volumes; Raise timely red flags on sourcing quality in new markets ensuring portfolio hygiene Participate strategically and tactically in development and implementation of portfolio treatments to maximize collection for the portfolio and increase resolution/extraction Perform peer benchmarking to create competitive infrastructure and deliver best in class performance on key metrics such as Credit Recovery as a percentage of Principle Credit Charge offs, Gross write-off, GNPA rates, Settlement loss rates, rate of recovery Measures of Success Portfolio Coverage GNPA (Gross Non Performing Asset) Rate and Value 30+ and 90+ Delinquency rate 30 to write off POF (Product of Flows) GWO (Gross Write Off) Cost of collection Settlement waiver rate Absolute Recovery Settlement waiver rate Cost of collection Extraction rate CAPE management ROR Absolute recovery/ACM Regulatory Customer complaint % Process adherence as per MOU Technical Skills / Experience / Certifications Credit Card knowledge along with good understanding of Collection Processes Competencies critical to the role Analytical Ability Stakeholder Management Problem Solving Result Orientation Process Orientation Qualification Post-Graduate / Graduate in any discipline Preferred Industry FSI

What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Responsible for processing customer refunds, account upgrades , Cross-sell cancellation and foreclosures, accounts zeroization on account of proven service deficiency cases and supporting Marketing driven digital processes for curing of process reject and system stuck customer request. Role Accountability Resolve requests/complaints/escalations as per defined SOP Ensure daily productivity metrics achievement with customer centric approach Ensure accuracy maintained as per defined metrics Analyze and reduce repeat complaints with the objective of achieving zero avoidable customer escalations and repeats Provide best possible solution to end pending customer Issues and ensure wing to wing closure Ensure completion of cases within define timelines and within quality standards Be sensitive towards complaints and the stricter timelines, should co-ordinate with cross functions to get necessary resolution, requires follow-ups and influencing decisions Highlight issues and process improvement to reduce complaints and escalations to enhance customer experience Handle escalations and identifying root causes for escalations Track all MIS getting published by WFM ( TAT Burst, Not Submitted , Inventory etc. ) Act as a checker and backup for critical financial processes within the team Undertake special assignments as may be given by the reporting manager from time to time Perform process documentation and compliance adherence Measures of Success Achievement of KPIs and SLAs ( Time to service /Accuracy and productivity) as per the plan Reduction in repeat complaints/emails Accurate Resolution of Customer Complaints & Escalations with no Avoidable Errors Process Adherence as per MOU Technical Skills / Experience / Certifications Understanding of card industry and mainframe system Vision plus expertise to analyze customer account, billing , payments, delinquencies, charged off, activation , amort of S2S, charges etc. Competencies critical to the role Analytical ability Problem solving Verbal and written communication Qualification Graduate in any discipline Preferred Industry FSI

As a Customer Relationship Manager (CRM) in the garment industry, you will be responsible for managing and enhancing relationships with our key customers to drive satisfaction, loyalty, and growth. You will work closely with sales, marketing, and customer service teams to ensure a seamless customer experience, optimize engagement strategies, and address any issues or opportunities within our client base. Key Responsibilities: Customer Engagement: Develop and implement strategies to build and maintain strong relationships with key clients and customers, ensuring high levels of satisfaction and retention. Account Management: Oversee the management of customer accounts, including order tracking, issue resolution, and follow-up to ensure timely and accurate delivery of products. Data Analysis: Utilize CRM tools to analyze customer data, identify trends, and generate reports to inform decision-making and strategy development. Sales Support: Collaborate with the sales team to identify opportunities for upselling and cross-selling based on customer needs and preferences. Marketing Coordination: Work with the marketing team to design and execute targeted campaigns, promotions, and loyalty programs aimed at increasing customer engagement and sales. Customer Feedback: Collect and analyze customer feedback to improve products, services, and overall customer experience. Implement improvements based on insights gathered. Training and Development: Train and support customer service representatives and sales staff on CRM tools, customer interaction best practices, and industry-specific knowledge. Problem Resolution: Address and resolve any customer complaints or issues promptly and effectively, ensuring a positive outcome and maintaining strong customer relationships. Market Research: Stay updated on industry trends, competitor activities, and market conditions to anticipate customer needs and adjust strategies accordingly. Reporting: Prepare and present regular reports on customer relationship metrics, campaign performance, and sales outcomes to senior management. Qualifications: Education: Bachelors degree in Business Administration, Marketing, or a related field. A Masters degree or relevant certifications (e.g., CRM certification) is a plus. Experience: Minimum of [0-3] years of experience in a CRM or customer relationship management role, preferably within the garment or fashion industry. Skills: Proficiency in CRM software (e.g., Salesforce, HubSpot, Zoho CRM). Strong analytical and problem-solving skills with the ability to interpret data and make informed decisions. Excellent communication and interpersonal skills, with the ability to build rapport and maintain relationships with clients and team members. Experience in sales support, marketing, and customer service.

Maintain Customer Relationship Build sustainable relationships and trust with customer via open and interactive communication Regular & timely interaction with the customer via various modes like calls, whatsapp, EDMs etc. as decided per the business plan Explain customized proposition to the customer basis the important dates (Birthday, Term Renew etc.) Perform annual protection review calls as per the timelines Campaign Calling Perform Segmented product based campaigns including GLIP, SWP, FWP and others Perform Service Request Calls Keep records of customer interactions and ensuring timely processing of client service request Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Provide accurate, valid and complete information by using the right methods/tools Ensuring business hygiene by controlling vectors like 13th month persistency, incident rate and free-looking etc. Essential Qualifications Graduate Good to Have Certifications in Financial markets like - AMFI/CFP, Gender - Female (Preferred) Minimum 1 Yrs. of experience in selling any financial products Competence required Good Communication (Verbal & Written), Experience in selling multiple financial products, Interpersonal communication, Customer centricity, Experience in sales verticals dealing with HNI customers

Business Plan- Adj MFYP (Rs.) - Plan v/s Actuals Activation plan- Seller Activation (%) - Plan Vs Actual Protection& Annuity Sales-- Plan v/s Actual Customer centricity and satisfaction Effective Management of Customer As per Plan Key Relationships (Internal /External) Effective Management of Internal &External Customer Handling Customer Complaints Key competencies/skills required Relationship Management, Leading people, Effective Management of Process and Input Management, Influencing without authority. KEY RESPONSIBILITIES- Build relationship with key Axis Bank Stake holders and drive partner sales team to achieve desired output of activation, business and other key parameters through regular engagement. Responsible for Business Target achievement of the Region. Provide inputs to the salary area head, circle TASC head and circle ADM head and make plans for achievement in order to support and contribute to Axis Bank Strategy. Should work very closely and in tandem with circle heads and area head of CSG, TASC and ADM. Maintain Customer Parameter Persistency, Leakage and Grievance Incidence Rate. To provide Analysis of the performance, highlights of these channels by participating through weekly PRPs with Key accounts manager, Circle manager (LS &BB). Co-create and implement recognition platforms in order to build a capable and motivated team in the AXIS Bank resources. Liaise with training team and circle trainer, ensuring product training departed to all sellers including Axis Bank resources. Daily updates in alignment with Axis vertical heads on focused business Parameters-Business Plan, Branch Seller Activation and persistency and thereby tracking the performance in all the vectors. Ensuring Cluster/Branch visits to optimize performance and enhance relationship. Deploy and monitor implementation specifically Bank staff contests/R&R in order to accelerate revenue generation with the Channel.

Role and Responsibilities Responsible for the smooth operation and maintenance of all units and sections of the plant Draw up the ABP for the plant, monthly production and maintenance schedules etc. Ensure quality protocols are adhered to at each stage of the process including final product dispatch Participate in Trouble shooting, quality analysis, new product trials , process optimization etc. Initiate and develop creative and innovative engineering processes to enhance plant reliability and availability with a view to improve OEE Maintain highest Safety standards Ensure that EHS, engineering and quality standards and procedures are adhered to Build a culture of Quality, safety , TPM, cost consciousness, customer orientation Plant Maintenance, ensure 95% time plant availability for production Manage spares inventory Providing technical support to onsite engineering teams Provide leadership to departments under control and coach, mentor and develop direct reports and manage a high performing team that delivers continuous improvement Essential Skills: Hands-on plant experience Troubleshooting and decision making Knowledge about SAP modules Corrective and preventive action based on customer complain and suggestion. Qualifications and Experience: B.E/M.E, B.Tech/M.Tech Chemical / mechanical with 12 to 15 years of experience in operation diploma chemical / mechanical with 15 to 20 years of experience in operation

Job_Description":" Duties and responsibilities: Ensuring high levelof customer satisfaction Excellentwork ethic and time management skills Develop and arrange promotional material and in-store displays . Ensure adherence to SOP at store Ensure adherence to Store etiquette and at store timing Assist store manager in Stock Management Maintaining accurate records Workingtowards monthly or annual targets Key Task Sales o Inviting customerto outlet o Introducecustomer to the concept of MYOP. o Demonstrating and presenting products o Supportthe customer to identify the right perfume Store cleanliness andmerchandising . Stock Audits DSR and Store Closing Placing stock requestto HO Validatingand receiving stock . Handlingand resolving customer complaints Benefits Provident Fund Overtime allowance Medical Insurance

Onclient Solutions P Ltd is looking for Customer Service Associate to join our dynamic team and embark on a rewarding career journeyRespond to customer inquiries via phone, email, or live chat in a timely and professional manner.Resolve customer complaints and issues, and escalate to higher-level management as necessary.Record customer interactions and transactions in a customer service database.Maintain a thorough knowledge of the company's products, services, and processes.Provide customers with information about product features, pricing, and availability.Cross-sell and upsell products and services to meet customer needs and increase sales.Process customer orders, returns, and exchanges in a timely and efficient manner.Follow up with customers to ensure their needs have been met and to resolve any outstanding issues.

JK Edgegrid is looking for BPO tele caller executive to join our dynamic team and embark on a rewarding career journeyA telecaller is a customer service representative who contacts customers over the telephone. A typical job description for a telecaller includes the following responsibilities:1.Make outbound calls to customers to promote products and services, or follow up on recent purchases.2.Respond to customer inquiries and provide information about products and services.3.Resolve customer complaints and provide appropriate solutions.4.Keep records of all customer interactions and transactions, updating customer information in a database as necessary.5.Meet and exceed sales and customer satisfaction targets.6.Continuously improve product and service knowledge to provide accurate information to customers.7.Stay up-to-date with industry developments and maintain a working knowledge of competitor offerings.8.Follow all company policies and procedures, including those related to confidentiality and data security.9.Participate in training and development opportunities to improve skills and knowledge.10.Adhere to schedules and work efficiently under pressure to meet deadlines.

NEED TO HANDLE LINE INSPECTION AS WELL CMM ,DRAWING STUDY Perks and benefits EL,CL,BONUS,MEDICLAIM,GRAUDITY,

leadership quality,Review line inspectors ,and plan their work and monitor,documentation as per ISO ,XRAY INSPECTION ,inward to Final Inspection Handling. Perks and benefits EL,CL,BONUS,MEDICLAIM,GRAUDITY,

Hi, Naukri.com is hiring for Customer Support for Noida location. As discussed, please find the mentioned JD for the said role. About Info Edge InfoEdges mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimizes and improves our systems. Our various teams tirelessly work together to solve problems, innovate, and create something to empower our customers. At Info Edge, people are our core competitive advantage and we will continue doing all that is needed to attract and retain the best available talent. About BU: Naukri.com Naukri is Indias market leader in the recruitment business. It provides all the job seekers with advisory services and caters to their different needs and offer value-added features such as resume writing, highlighting and many more. With over 67 Million resumes searches daily, Naukri.com has 5 Million job listings, 59 Thousand+ unique clients and 4.9 Million recruiters connect with the job seekers via emails. Job Objective: The objective of this role is to resolve customer queries related to the business portal, its features and services. The role will also be responsible for creating a high trust value proposition and influence the clients to leverage the product in the best possible manner. Job Description: Interacting with corporate customers on calls / emails (handling already acquired corporate customers with post sales hand-holding and deliverables) Assisting recruiters and HR professionals in understanding the functionalities of Naukri portal and providing resolutions to their recruitment related queries Creating a high trust value proposition and making clients understand various service offerings and the functionalities of naukri.com website Solving queries related to optimum usage of opted services with quality inputs and providing resolution within the defined TAT Coordinating with other departments on a daily basis and following up with them diligently Working on different CRMs and reporting tools ensuring productivity and quality standards being met as expected Required Skills: Excellent verbal and written communication skills Ability to work independently and under pressure Comfortable with rotational shifts Perks: Day Shift 5 Days working

Skill required: Omnichannel - Service Desk Voice Support Designation: Customer Contact Comms New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Overall Purpose of Job Provide high quality Tier 1 Customer Support service to Customers with complete focus on 100% issue resolution and 100% customer satisfaction. Adhere to Client defined as well as internally defined processes and procedures while handling Inbound calls emails & chats Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams Strive and achieve SLA target and business outcome indicators defined by the client Job Responsibilities / Authorities Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the ticketing tool Walk customers/ Provide navigational support on self service portal Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines Place outbound calls to customers when required in line with Client / Company guidelines Work productively whilst maintaining exceptional call/data quality standards in line with targets Contribute to the team through open and regular communication with peers / supervisors Adhere to all company or departmental policies and procedures (personnel and operational) Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process Maintain regular and punctual attendance in line with company policies and procedures Minimise customer complaints and escalations by providing exceptional service and call control Recording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for voice interactions. What are we looking for Nature of HR queries to be dealt withProvide recruitment and onboarding support to new employees Updating personal records (Address, Name, emergency contact details) of the employees Helping employees process their timesheets, updating payroll records and answering paystub related questions thus ensuring that employees are compensated correctly and on time. Helping employees obtain their verification of employment Helping hiring managers in the recruitment process Manage employee grievance queries Administer or change benefits, health plans, retirement plans, etc. Knowledge & Skill Requirement Ability to demonstrate an efficient use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet Explorer Good technical aptitude with an bility to learn quickly Excellent verbal and written communication skills Typing speed 50 words per minute Educational Profile Any graduate from Govt. recognized universities Experience Profile Prior international BPO work experience preferred Freshers acceptable Non-BPO work experience would be irrelevant Personal Attributes Able to work on a flexible basis as determined by the business needs Ability to work under pressure Team worker Positive Attitude Quick Learner Punctual and Disciplined Good Communication skills Customer Focussed Results driven High standards of Integrity Attention to detail Working Hours24 x 7 Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Omnichannel - Service Desk Voice Support Designation: Customer Contact Comms Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Overall Purpose of Job Provide high quality Tier 1 Customer Support service to Customers with complete focus on 100% issue resolution and 100% customer satisfaction. Adhere to Client defined as well as internally defined processes and procedures while handling Inbound calls emails & chats Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams Strive and achieve SLA target and business outcome indicators defined by the client Job Responsibilities / Authorities Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the ticketing tool Walk customers/ Provide navigational support on self service portal Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines Place outbound calls to customers when required in line with Client / Company guidelines Work productively whilst maintaining exceptional call/data quality standards in line with targets Contribute to the team through open and regular communication with peers / supervisors Adhere to all company or departmental policies and procedures (personnel and operational) Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process Maintain regular and punctual attendance in line with company policies and procedures Minimise customer complaints and escalations by providing exceptional service and call control Recording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for voice interactions. What are we looking for Nature of HR queries to be dealt withProvide recruitment and onboarding support to new employees Updating personal records (Address, Name, emergency contact details) of the employees Helping employees process their timesheets, updating payroll records and answering paystub related questions thus ensuring that employees are compensated correctly and on time. Helping employees obtain their verification of employment Helping hiring managers in the recruitment process Manage employee grievance queries Administer or change benefits, health plans, retirement plans, etc. Knowledge & Skill Requirement Ability to demonstrate an efficient use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet Explorer Good technical aptitude with an ability to learn quickly Excellent verbal and written communication skills Typing speed 50 words per minute Educational Profile Any graduate from Govt. recognized universities Experience Profile Prior international BPO work experience preferred Freshers acceptable Non-BPO work experience would be irrelevant Personal Attributes Able to work on a flexible basis as determined by the business needs Ability to work under pressure Team worker Positive Attitude Quick Learner Punctual and Disciplined Good Communication skills Customer Focussed Results driven High standards of Integrity Attention to detail Working Hours24 x 7 Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Responsibilities: * Manage customer queries via phone, email & chat * Resolve complaints promptly * Coordinate with clients on schedules & billing * Handle incoming calls, follow ups & sales * Maintain CRM system accuracy Health insurance Annual bonus Sales incentives Performance bonus

PUGDUNDEE SAFARIS is looking for Lodge Manager to join our dynamic team and embark on a rewarding career journey Delegating responsibilities and supervising business operations Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities. Resolving conflicts or complaints from customers and employees. Monitoring store activity and ensuring it is properly provisioned and staffed. Analyzing information and processes and developing more effective or efficient processes and strategies. Establishing and achieving business and profit objectives. Maintaining a clean, tidy business, ensuring that signage and displays are attractive. Generating reports and presenting information to upper-level managers or other parties. Ensuring staff members follow company policies and procedures. Other duties to ensure the overall health and success of the business. Able leaders who can lead the lodge team to deliver only the best of wilderness experience to our guests. Individuals with a minimum 10-12 years experience in wildlife or hotel industry may apply.

Conduct audits as plan and get action items done from team at different locations. Quality check done at intake & dispatch of material Developing quality SOP along with DH and implement it Conduct scoring of quality month on month and analyze yoy trends & area to improve Carry out root cause analysis for Quality issues Handle the customer complaints. Develop and keep updating quality standards as per National & international developments. Controlling and spearheading the quality control mechanisum in facility Carry out pathological identifcation and routine check on all diseases, pest & viruses. Developing seed testing protocol.

Customer Service Voice/Blended Process Gurgaon location Any grad./undergrad. with 1 year customer service exp. can apply 5 days working 2 roster off 24/7 shifts Cabs & Cab allowances Huge inc. Salary-upto 5.8 lpa Piyush - 9990035425 Required Candidate profile Candidates must have excellent communication skills. Candidates must be comfortable working in any shifts. Perks and benefits Cabs Up To 3500 miv Up To 4k cab allowance