2040 Customer Complaints Jobs - Page 32

Background : Worked as sales consultant, interacting face to face with the customers Industry: Automobile/ Retail/ Hospitality/ Aviation/ Service Industry etc. Qualification : : Min. Graduation Competency Required : - Result oriented - Team player - Good Product knowledge & flair for automobile industry - Preferably having operational knowledge on retail finance, Insurance exchange etc. - Customer Centric - Valid car driving license is compulsory Responsibilities: Achieve Enquiry, Test Drive, Booking and Retail Targets Pre Sales : Lead generation / Referrals/ Offering Test Drives to customers Sales : Cars/ Accessories/ Exchange/ Finance/ Insurance/ Maruti Suzuki Rewards Post Sales : Delivery / Post Sales follow-up Understands Customer's requirement for finance & Guides Customer on options/ documentation basis his profile. Keeping track of Customer's car related requirements & keeping him posted with regular updates Responsible for Customer Satisfaction & long term relationship building Ensuring NEXA Experience and Zero Customer Complaints

Background : At least 1 year of team handling experience, working at a managerial level Industry: Automobile / Hospitality / Service Industry Qualification : Minimum Graduate, PG or MBA preferred Competency Required : - Customer centric & Service oriented - Team management skills - Floor & Hospitality management - Planning & Organizing Skills - Understanding of Sales Process & Operations - Good communication & Networking skills Responsibilities: Ensuring that 100% enquiries from all sources are captured, distributed to teams and are followed up Ensuring that 100% customer queries are responded Ensuring implementation of SOP & Quality of sales aspects in showroom Handling of customer utilities & conveniences including processes of floor management, valet, Pantry & car delivery Capturing of customer complaints, response with-in 1 hour and resolution with-in 24 hours through RMs

Kindly share your resume on sv11@svmanagement.com Job Purpose: To provide Aftermarket support to Customers of respective geography and on time restoration of Engines / DG (Diesel Generator) sets. Main Accountabilities Operations On time restoration of engine / DG sets in coordination with respective service dealers. Ensure execution of AMC (Annual Maintenance contracts) as per agreement. Guide dealer technicians on trouble shooting. Providing Field training to dealer technicians. Handling customer complaints Processing dealer warranty / Free service claims, Raise online PPR (Product Performance Report) for warranty claim value Dealer Score Card Audit (Service Mtkg, Service Initiatives, HR initiatives, Branding) Dealer Parts MSL (Minimum Stock Level) Audit, Conducting Service Campaign Work on dealer viability improvement, Meet Customer satisfaction targets of the region. Support for warranty cost reduction. New Product Stabilization Monitor & appraise new product performances to internal teams (Program, PD, Mfg) through Product Quality Review Meetings. Carryout field retro-fitments and modifications to improve product performance and customer satisfaction.

Looking for a candidate having experience in installation works of doors and windows at the project site. Candidate should have minimum 3 years of experience in installation works. Responsible for product installation at customer sites and obtain work completion certificate from customer. Responsible for Developing, training & supervising the installation team(s) in various locations for fixing of doors & windows products. Should have experience in Building Material installation of Doors, Windows, Glass, facade, glazing, cladding. Experience in UPVC, CCGI & Aluminium Products will be added advantage.

Relationship Management with the Axis Circle Head, Circle Business Managers. With the advent of cluster formation relationship management with the Clusters Heads in order to achieve business targets and builds a progressive partnership with the bank. Measures of Success Business Plan- Adj MFYP (Rs.) - Plan v/s Actual Activation Plan - Provide inputs on departmental goals to the ZVP and make plans for achievement in order to support and contribute to Axis Bank Strategy Responsible for execution of Axis 2020 initiatives by partnering closely with Axis Bank & Max Life stake holders at circle / cluster level. Periodic Analysis of the performance, Counsel and Mentor performance, Conduct Fortnightly PRPs and Facilitate performance management, rating and normalization of ratings for Skip Levels, co-create and implement recognition platforms in order to build a capable and motivated team in the AXIS Bank resources. Liaise with training team and circle trainer for creating specific modules customized to relationship requirements. Facilitate content development, training and understanding of customized products. Ensuring product training departed to all sellers including Axis Bank resources Measures of Success Business Plan- Adj MFYP (Rs.) - Plan v/s Actual Activation Plan - Seller Activation (%) - Plan Vs Actual Persistency- 13th month Persistency (%) - >85% (By Value) Effective Management of People 1. Retention rate - 70%, (as per HR formula) ; G2V2 retention - >85%. 2.Kenexa Score improvement over last year Customer centricity and satisfaction- Effective Management of Customer As per Plan Key Relationships (Internal /External) Effective Management of People & Customer Retain talent Handling Customer Complaints

Ensure timely interest collection and recovery of over dues and asset quality in the branch.Customer OnboardingMonitor day to day operations of the branch, allocate resources and take appropriate security measures to ensure safety of strong room and gold lockers.Ensure maximizing usage of Digital tools / enablers to save time on processing / servicing and use such saved time for business generation.Verify customer related documentation, KYC etc. and approve/sign off on customer application for gold loans. Oversee all procedural and legal requirements related to gold auction, returns, notices, etc.Early adoption to operational changes to streamline branch processes, workflows, and procedures to enhance operational efficiency and improve overall customer satisfaction.Promote and maintain positive relations with both existing and potential customers.Provide information about Muthoot s products or services to prospective customers.Organize marketing/branding activities and events for the branch, maintain relationship with existing and potential customers, Establish network and maintain relationship with existing and potential customers including high value customers to enhance branch presence and reputation of Muthoot FinCorp.Driver broader product portfolio and ensure that customers are made aware of the breadth of offerings from Muthoot FincorpAddress customer queries, grievances, escalations etc. and ensure resolution to deliver customer delight.Interact with customers on a regular basis to ensure satisfaction and gain useful feedback.Engage with customers to identify their needs and suggest suitable products that can benefit the customer.Ensure exceptional customer experiences by maintaining a high level of customer service standards and promptly resolving customer complaints or issuesUphold the vision & values of the organization and establish and implement a strong regulatory and internal compliance culture.Ensure adherence to Manual of Instructions, regulatory and statutory guidelines, and maintenance of records, assets, statutory registers, etc.Ensure prompt intimation of incidents/fraudulent activities and maintain updated data on status of such cases through IMS.Oversee cash handling, fund transfers, account management, and other financial transactions in accordance with MFL policies and regulatory guidelines.

Job Description Position RM/PRM/SPRM No. of Positions Department Direct Sales Force Function Elite Reporting to Cluster Manager - Elite Band 5/5A/5B Location - Comp. Key Responsibilities Maintain Customer Relationship Build sustainable relationships and trust with customer via open and interactive communication Regular & timely interaction with the customer via various modes like calls, whatsapp, EDMs etc. as decided per the business plan Explain customized proposition to the customer basis the important dates (Birthday, Term Renew etc.) Perform annual protection review calls as per the timelines Campaign Calling Perform Segmented product based campaigns including GLIP, SWP, FWP and others Ensure that the customers are aware of the offering and do not have any confusion regarding the same Perform Service Request Calls Keep records of customer interactions, process customer accounts and file documents Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Provide accurate, valid and complete information by using the right methods/tools Identify and assess customers needs to achieve satisfaction Essential qualifications and experience Certifications in Financial markets Like - AMFI / CFP , Gender - Female (Preferred) Minimum 3 Yrs. of experience in selling multiple financial products to affluent and HNI customers Competence required Good Communication (Verbal & Written), Experience in selling multiple financial products, Interpersonal communication, Customer centricity, Experience in sales verticals dealing with HNI customers

SPL Infrastructure is looking for Manager to join our dynamic team and embark on a rewarding career journey Delegating responsibilities and supervising business operations Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities. Resolving conflicts or complaints from customers and employees. Monitoring store activity and ensuring it is properly provisioned and staffed. Analyzing information and processes and developing more effective or efficient processes and strategies. Establishing and achieving business and profit objectives. Maintaining a clean, tidy business, ensuring that signage and displays are attractive. Generating reports and presenting information to upper-level managers or other parties. Ensuring staff members follow company policies and procedures. Other duties to ensure the overall health and success of the business.

The Team Lead Quality will be responsible for developing effective and efficient quality methods, maintaining documentation throughout the Quality processes. The holder of this position manages the day-to-day activities of team members, including scheduling and managing ongoing projects with regard to Quality tasks. The Team Lead Quality also provides supervision, technical assistance and scheduling to quality assurance technicians and associates. Main Responsibilities & Tasks: Coordinate quality assurance activities (e.g., audits, training, purchasing, etc.) Supervisory responsibilities for the direction and development of the Quality Systems team members Provide technical assistance and training to Quality personnel Conduct audits Work with operations personnel on quality and safety issues Verify operations control systems are functional and being followed Place product on hold, release or disposition as necessary while adhering to policy and procedure Evaluate reclaimed products Coordinate resolution of customer complaints as necessary Ensure Quality Management practices are followed Complete analytical reviews of product Qualification & Skills: Bachelors degree in science, Engineering or related field Minimum 1-2 years of related work experience required Complete understanding of Quality Practices and safe practices and procedures Understanding of government regulations Good leadership skills Excellent interpersonal and communication skills, analytical, critical thinking, short to long-term planning, analytical and organizational skills required. Ability to read, write and speak fluent English Ability to prioritize and manage tasks Proficient computer skills

Administer and perform all activities in line with the company procedures regarding service department. Administer check list, service requests, contracts, instructions, warrantees and schedules to ensure service personnel comply with established service procedures. Maintain inventory of spare parts for service Centre. Developed new business and maintain long term relationship for future business prospects Leading training and motivating team ensuring optimum performance. Motivating & Keeping the team spirit high ensuring minimum attrition. Financial Analysis and ensure the control of after sales cost. Optimize and implement cost control measures. Manage customer complaints and ensure the TAT targets at all the branch levels. Ensure the service SLAS and KPIs are met as per the business requirement. Warranty Analysis of the products and failure Mode Analysis for feedback to factory to factory and technical team for product improvements.

Role Purpose: Work closely & jointly with Banc assurance channel partner to ensure CHL achieves its business aspiration in line with the AOP Targets (New & Customer Retention) as stated in individual objective setting sheets. Coordinate with channel partner in delivering higher levels of productivity and facilitate the process of Submission to- Issuance within mutually agreed timelines. Protect Customer & CHL interests by ensuring processes /systems in-use; comply with regulatory & internal guidelines. Effectively manage channel partner expectations & improve the quality of Relationship Management to build a mutually benefiting model. Key responsibilities of the job holder are: Business Development | Execution Implementation of Sales & Customer Retention Strategies | Relationship Management. The said role requires the Job Holder to balance Customer Servicing activity along with Sales Acquisition, while ensuring, the necessary growth as per AOP coupled with Highest Persistency. Principal Accountabilities: Key activities and decision making areas Impact on the Business To Achieve channel wise targets.(New & Customer Retention) To Achieve desired Branch & LBS Activation targets. To Create a healthy Product Mix with traditional >60% To Create a healthy pool of lead generators across branches. Customers / Stakeholders Coordination with BM/LBS at the ground level. Make joint Field calls and motivate them to achieve targets. Conduct training and guide team for timely Submission, Pendency, and Issuance management. Conceptualize and implement local business development initiatives for lead generation and focused sales. Provide key inputs on business health to Branch Heads and agree on tactical initiatives to increase lead generators & their contribution. Leadership & Teamwork Liaise with colleagues across the country to imbibe best practices Operational Effectiveness & Control Ensure timely submission of applications at HUB locations Manage FTRs within 2% and thereby reduce Issuance TATs Manage Persistency at 85% Typical Targets and Measures Achieve new business premium as per AOP targets rolled out by SSBD and defined SFM Achieve Traditional Product Mix target Achieve Customer Retention targets for the portfolio. Achieve targets as prescribed for RM activation (HSBC) & Branch/LBS activation for Canara/HSBC Ensure timely PIR reporting and NIL PIR pending Ensure Customer Complaints 1% of book Achieve defined metrics as per Sales Force Management process/guidelines Major Challenges The ISMs will work with a set of Branches to achieve AOP Targets. The challenges will be two-fold: Drive consistent business across branches both New & Customer Retention premium. Manage multiple channel relationships with maturity and without neglecting any particular Branch/Area. Role Context The job-holder will need to engage with BM, LBS & other key stakeholders to drive Insurance sales through a combination of Coaching, Training, Field Sales support, and Business Development activities. Management of Risk Ensure that business is sourced in compliant way. Any risk propagating is immediately reported to concerned department. Observation of Internal Controls Maintain and observe Company's internal control standards, implement and observe the Company's Compliance Policy, including the timely implementation of recommendations made by internal/external auditors and external regulators. Foster a compliance culture and implement the Compliance Policy by managing compliance risk and optimising relations with regulators Competencies Framework: Qualitative Parameter Building & Leveraging Relationships Being able to persuade & influence outcomes without direct controls, develops networks & builds alliances with a wide range of stakeholders Domain Expert Is knowledgeable of product, industry norms, financial markets, regulatory norms, channels, emerging trends, new developments & applies the knowledge to enhance business prospects, understand problems & provides proactive solutions basis his specialized knowledge, is a process & product champion Ownership for results Perseveres for results on own initiative, drives a shared vision, demonstrates execution excellence, is action oriented, responsive, flexible, highly committed, proactive, displays high personal standards Location-Delhi / NCR,Noida,Greater Noida,New Delhi,Ghaziabad,Faridabad,Gurugram

We have Showroom Manager - Reliance Jewels opportunities for locations below. We need seasoned candidate with minimum 6-12 years of jewellery industry only. Darbhanga - Bihar Key Responsibilities - Plan retail KPI’s for achieving AOP Overlook achievement of GSS number and value targets, driving through store team Monitor overall store operations, including sales, staffing, training, inventory management, store upkeep, and controlling costs. Customer Management & focus on enhancing the customer experience at stores to improve satisfaction and loyalty Implementing SOP’s for VM/ Marketing at stores. Lead and manage the team effectively to ensure alignment with business objectives and high performance. Ability to handle and resolve conflicts in a constructive manner. Building culture of trust , integrity and respect in stores Develop & provide opportunities to store employees through various step up programs Develop functional capabilities in employees through appropriate training interventions Adaption of driving sales through omni channel TAT to be followed for customer complaints Ensuring availability manpower for planned training programs Key Performance Indicators - %LFL Growth % Walkin Target % Increase in BER Improve Diamond & Silver share in store % conversion Increase ABV Mystery audit score Functional Competencies - Showroom Operations Effectiveness Customer Orientation Planning & Organizing Behavioral Competencies - Nurturing Result Orientation Growth Mindset Communication & Rapport Building

with expertise in plastic moulding processes, responsible for ensuring product quality, conducting inspections, leading root cause analysis, implementing corrective actions, and supporting continuous improvement in manufacturing operations

Acted as main contact for customer queries, feedback, and complaints. Maintained strong client relations, ensured prompt responses, coordinated internally, updated records, gathered feedback, followed up post-delivery, & supported upselling efforts. Required Candidate profile 1–3 years of exp in customer service, client servicing Strong verbal and written communication skills. Proficient in CRM tools, MS Office, and basic email etiquette.

Profile: Customer Care Representative Location: Noida, Gurgaon Type: Work from office Salary: 15k-30k Qualification: Graduate& Undergraduate Experience:0-2 yrs Skills: Good Communication skills contact 7906127180 Simran (HR)

Experienced Quality Manager with 8–10 yrs in Aerospace precision machining. Skilled in FAIR, PFMEA, audits, SPC/MSA, customer complaints, and continual improvement. Strong in quality systems, source inspection, and NPD support. BE/Diploma-Mechanical.

Job Objective : Work closely & jointly with Defense service employees and business partners to ensure CHOICe achieves its business aspiration in line with the AOP Targets (New & Customer Retention) as stated in individual objective setting sheets Support channel partner in delivering higher levels of productivity and facilitate the process of Submission to- Issuance within mutually agreed timelines Protect Customer & CHOICe interests by ensuring processes /systems in-use; comply with regulatory & internal guidelines Effectively manage channel partner expectations & improve the quality of Relationship Management to build a mutually benefiting model Key responsibilities of the job holder are: Business Development | Execution Implementation of Sales & Customer Retention Strategies | Relationship Management The said role requires the Job Holder to balance Customer Servicing activity along with Sales Acquisition, while ensuring, the necessary growth as per AOP coupled with Highest Persistency Key Responsibility Areas : - Impact on the Business/ Function : - To achieve BDO wise targets.(New & Customer Retention) To achieve desired Agent/ partner Activation targets. To create a healthy Product Mix with traditional >50% To create a healthy pool of lead generators across defense territory Customers / Stakeholders : - Provide support to agents and lead generators at the ground level. Make joint Field calls and motivate them to achieve targets. Provide support and training for timely Submission, Pendency, and Issuance management. Conceptualize and implement local business development initiatives for lead generation and focused sales. Provide key inputs on business health to agent partners and agree on tactical initiatives to increase lead generators & their contribution. Leadership & Teamwork : - Liaise with colleagues across the country to imbibe best practices Operational Effectiveness & Control : - Manage Persistency at 85% Ensure timely submission of applications at HUB locations Manage FTRs within 2% and thereby reduce Issuance TATs Financial : - Achieve new business premium as per AOP targets rolled out by Sales and defined SFM Achieve Traditional Product Mix target Achieve Customer Retention targets for the portfolio. Achieve targets as prescribed for individual BDO/ self target Ensure timely PIR reporting and NIL PIR pending Customer : - Ensure Customer Complaints Achieve defined metrics as per Sales Force Management process/guidelines Process : - Ensure FTR at defined percentage. Ensure Customer Retention at defined percentage Major Challenges : - Drive consistent business across assigned territory both New & Customer Retention premium. Manage multiple agent /lead generators relationships with maturity and without neglecting any particular area. Role Context : - The job-holder will need to engage with agent and business partners and other key stakeholders to drive Insurance sales through a combination of Coaching, Training, Field Sales support, and Business Development activities. Management & Leadership of Regulatory, Compliance & Operational Risk : - Report any operational risk or operational risk loss to the line manager and the Risk & Control team immediately if the jobholder becomes aware of emerging or inadequately controlled operational risk or identify an operational risk loss in accordance with Companys Risk policy. Observation of Internal Controls : - Maintain and observe Company's internal control standards, implement and observe the Company's Compliance Policy, including the timely implementation of recommendations made by internal/external auditors and external regulators. Foster a compliance culture and implement the Compliance Policy by managing compliance risk and optimising relations with regulators. Location : - Delhi / NCR,Noida,Greater Noida,New Delhi , Ghaziabad , Faridabad , Gurugram Location - Delhi / NCR,Noida,Greater Noida,New Delhi,Ghaziabad,Faridabad,Gurugram

Customer quality Attend Customer Complaints And Resolve The Issue. In process Quality,Inspection Prepare Documentation Deal with customer complaints till the corrective action is taken , 7 QC Tools and 5 Core Tools. Required Candidate profile Manage all quality-related issues within the manufacturing team Quality Inspection,In Process Quality Customer Complaint 5 S Implementation To Attend Daily Monitoring Meeting with team

Dear Candidate, Warm Greetings from Vadilal Industries Limited! As discussed, please find the details of the Job responsibilities. About Vadilal Industries Ltd.: Vadilal, as the name conjures images of lip-smacking ice cream in a whole gamut of flavours. VADILAL GROUP is highly diversified and has a presence in Ice Creams, Processed Foods, Forex, Construction etc. For more details about the group and specific Group Companies, please visit our website at www.vadilalgroup.com Vadilal is India's third-largest ice cream manufacturer, with a production capacity of 3.25 lac litres daily. Vadilal stands for quality, availability, variety, and state-of-the-art machinery and equipment. However, the group's journey has been long, tracing its origins back to 1907. We have an opportunity for a "Product Complaint Management - International Business" at our Ahmedabad (Gujarat)Location. Bond: 2 years Shift Time: as per the US (3:00 PM to 12 Night) Key Responsibilities: 1) Product Complaint Management - Registered and documented all product complaints with accuracy and completeness. - Coordinate with relevant teams to ensure efficient resolution of complaints within defined timelines. - Monitor and follow up on complaint resolutions to ensure proper closure and documentation. 2) Data & Trend Analysis - Maintain a comprehensive monthly complaint tracker to monitor issues across different products. - Analyse variances by product category and complaint type to identify trends and areas for improvement. - Generate detailed reports with actionable insights for internal teams to enhance product quality. 3) Product & Order Support - Ensure order forms are regularly updated in alignment with the latest product matrix. - Provide technical support to the sales team by addressing their requirements related to new and existing products. - Assist in coordinating product-related documentation for internal and external stakeholders. 4) New Product Development - Support the development and launch of new products by coordinating documentation and compliance requirements. - Work closely with cross-functional teams to facilitate smooth product development activities. - Ensure alignment between product specifications, regulatory requirements, and market expectations. 5) Regulatory Compliance - Conduct compliance checks for new markets, ensuring adherence to relevant industry regulations and legal requirements. - Assist in compiling and reviewing regulatory documents to support product approvals/registrations. 6) Market & Competitor Analysis - Perform market research to track competitor activities, product offerings, and emerging trends. 7) Documentation Support for Shipments - Prepare and manage specific shipping documentation. 8) E-commerce Onboarding & Support - Handled the onboarding process for products on online e-commerce platforms, ensuring accurate listing and compliance with platform requirements. - Manage product-related content and updates on e-commerce platforms to optimize visibility and sales performance. Interested candidates can send their resume to the below email id : vqthr@vadilalgroup.com

Role & responsibilities - - Technical support for all KEPL services, especially pumps installed at various sites. Should know the pump / product knowledge, available in KEPL basket. - Service engineer to negotiate the offer pricing and commercial terms with customer for the services to be provided - To support customer with value added services. SERVICE ORDERS generation and support to resolve customer complaints - To achieve service revenue through paid visit & customer training AND Timely submission of the service invoices / full payment collection - Should be able to manage site independently. - Should be to co-ordinate with various department in KEPL & vendor for site activity & able to take ownership of the job - Service Revenue generation, create more ASC with potential customer. - Adherence of organizational ethics and Contribute in building the company image, retaining existing customers, increasing penetration and coverage, ensuring customer satisfaction To support achieving CSS- AOP/ QOP/ MOP

Ensure timely interest collection and recovery of over dues and asset quality in the branch. Customer Onboarding Monitor day to day operations of the branch, allocate resources and take appropriate security measures to ensure safety of strong room and gold lockers. Ensure maximizing usage of Digital tools / enablers to save time on processing / servicing and use such saved time for business generation. Verify customer related documentation, KYC etc. and approve/sign off on customer application for gold loans. Oversee all procedural and legal requirements related to gold auction, returns, notices, etc. Early adoption to operational changes to streamline branch processes, workflows, and procedures to enhance operational efficiency and improve overall customer satisfaction. Promote and maintain positive relations with both existing and potential customers. Provide information about Muthoot s products or services to prospective customers. Organize marketing/branding activities and events for the branch, maintain relationship with existing and potential customers, Establish network and maintain relationship with existing and potential customers including high value customers to enhance branch presence and reputation of Muthoot FinCorp. Driver broader product portfolio and ensure that customers are made aware of the breadth of offerings from Muthoot Fincorp Address customer queries, grievances, escalations etc. and ensure resolution to deliver customer delight. Interact with customers on a regular basis to ensure satisfaction and gain useful feedback. Engage with customers to identify their needs and suggest suitable products that can benefit the customer. Ensure exceptional customer experiences by maintaining a high level of customer service standards and promptly resolving customer complaints or issues Uphold the vision & values of the organization and establish and implement a strong regulatory and internal compliance culture. Ensure adherence to Manual of Instructions, regulatory and statutory guidelines, and maintenance of records, assets, statutory registers, etc. Ensure prompt intimation of incidents/fraudulent activities and maintain updated data on status of such cases through IMS. Oversee cash handling, fund transfers, account management, and other financial transactions in accordance with MFL policies and regulatory guidelines.

Ensure timely interest collection and recovery of over dues and asset quality in the branch.Customer OnboardingMonitor day to day operations of the branch, allocate resources and take appropriate security measures to ensure safety of strong room and gold lockers.Ensure maximizing usage of Digital tools / enablers to save time on processing / servicing and use such saved time for business generation.Verify customer related documentation, KYC etc. and approve/sign off on customer application for gold loans. Oversee all procedural and legal requirements related to gold auction, returns, notices, etc.Early adoption to operational changes to streamline branch processes, workflows, and procedures to enhance operational efficiency and improve overall customer satisfaction.Promote and maintain positive relations with both existing and potential customers.Provide information about Muthoot s products or services to prospective customers.Organize marketing/branding activities and events for the branch, maintain relationship with existing and potential customers, Establish network and maintain relationship with existing and potential customers including high value customers to enhance branch presence and reputation of Muthoot FinCorp.Driver broader product portfolio and ensure that customers are made aware of the breadth of offerings from Muthoot FincorpAddress customer queries, grievances, escalations etc. and ensure resolution to deliver customer delight.Interact with customers on a regular basis to ensure satisfaction and gain useful feedback.Engage with customers to identify their needs and suggest suitable products that can benefit the customer.Ensure exceptional customer experiences by maintaining a high level of customer service standards and promptly resolving customer complaints or issuesUphold the vision & values of the organization and establish and implement a strong regulatory and internal compliance culture.Ensure adherence to Manual of Instructions, regulatory and statutory guidelines, and maintenance of records, assets, statutory registers, etc.Ensure prompt intimation of incidents/fraudulent activities and maintain updated data on status of such cases through IMS.Oversee cash handling, fund transfers, account management, and other financial transactions in accordance with MFL policies and regulatory guidelines.

Ensure timely interest collection and recovery of over dues and asset quality in the branch. Customer Onboarding Monitor day to day operations of the branch, allocate resources and take appropriate security measures to ensure safety of strong room and gold lockers. Ensure maximizing usage of Digital tools / enablers to save time on processing / servicing and use such saved time for business generation. Verify customer related documentation, KYC etc. and approve/sign off on customer application for gold loans. Oversee all procedural and legal requirements related to gold auction, returns, notices, etc. Early adoption to operational changes to streamline branch processes, workflows, and procedures to enhance operational efficiency and improve overall customer satisfaction. Promote and maintain positive relations with both existing and potential customers. Provide information about Muthoot s products or services to prospective customers. Organize marketing/branding activities and events for the branch, maintain relationship with existing and potential customers, Establish network and maintain relationship with existing and potential customers including high value customers to enhance branch presence and reputation of Muthoot FinCorp. Driver broader product portfolio and ensure that customers are made aware of the breadth of offerings from Muthoot Fincorp Address customer queries, grievances, escalations etc. and ensure resolution to deliver customer delight. Interact with customers on a regular basis to ensure satisfaction and gain useful feedback. Engage with customers to identify their needs and suggest suitable products that can benefit the customer. Ensure exceptional customer experiences by maintaining a high level of customer service standards and promptly resolving customer complaints or issues Uphold the vision & values of the organization and establish and implement a strong regulatory and internal compliance culture. Ensure adherence to Manual of Instructions, regulatory and statutory guidelines, and maintenance of records, assets, statutory registers, etc. Ensure prompt intimation of incidents/fraudulent activities and maintain updated data on status of such cases through IMS. Oversee cash handling, fund transfers, account management, and other financial transactions in accordance with MFL policies and regulatory guidelines.

Ensure timely interest collection and recovery of over dues and asset quality in the branch. Customer Onboarding Monitor day to day operations of the branch, allocate resources and take appropriate security measures to ensure safety of strong room and gold lockers. Ensure maximizing usage of Digital tools / enablers to save time on processing / servicing and use such saved time for business generation. Verify customer related documentation, KYC etc. and approve/sign off on customer application for gold loans. Oversee all procedural and legal requirements related to gold auction, returns, notices, etc. Early adoption to operational changes to streamline branch processes, workflows, and procedures to enhance operational efficiency and improve overall customer satisfaction. Promote and maintain positive relations with both existing and potential customers. Provide information about Muthoot s products or services to prospective customers. Organize marketing/branding activities and events for the branch, maintain relationship with existing and potential customers, Establish network and maintain relationship with existing and potential customers including high value customers to enhance branch presence and reputation of Muthoot FinCorp. Driver broader product portfolio and ensure that customers are made aware of the breadth of offerings from Muthoot Fincorp Address customer queries, grievances, escalations etc. and ensure resolution to deliver customer delight. Interact with customers on a regular basis to ensure satisfaction and gain useful feedback. Engage with customers to identify their needs and suggest suitable products that can benefit the customer. Ensure exceptional customer experiences by maintaining a high level of customer service standards and promptly resolving customer complaints or issues Uphold the vision & values of the organization and establish and implement a strong regulatory and internal compliance culture. Ensure adherence to Manual of Instructions, regulatory and statutory guidelines, and maintenance of records, assets, statutory registers, etc. Ensure prompt intimation of incidents/fraudulent activities and maintain updated data on status of such cases through IMS. Oversee cash handling, fund transfers, account management, and other financial transactions in accordance with MFL policies and regulatory guidelines.

Ensure timely interest collection and recovery of over dues and asset quality in the branch. Customer Onboarding Monitor day to day operations of the branch, allocate resources and take appropriate security measures to ensure safety of strong room and gold lockers. Ensure maximizing usage of Digital tools / enablers to save time on processing / servicing and use such saved time for business generation. Verify customer related documentation, KYC etc. and approve/sign off on customer application for gold loans. Oversee all procedural and legal requirements related to gold auction, returns, notices, etc. Early adoption to operational changes to streamline branch processes, workflows, and procedures to enhance operational efficiency and improve overall customer satisfaction. Promote and maintain positive relations with both existing and potential customers. Provide information about Muthoot s products or services to prospective customers. Organize marketing/branding activities and events for the branch, maintain relationship with existing and potential customers, Establish network and maintain relationship with existing and potential customers including high value customers to enhance branch presence and reputation of Muthoot FinCorp. Driver broader product portfolio and ensure that customers are made aware of the breadth of offerings from Muthoot Fincorp Address customer queries, grievances, escalations etc. and ensure resolution to deliver customer delight. Interact with customers on a regular basis to ensure satisfaction and gain useful feedback. Engage with customers to identify their needs and suggest suitable products that can benefit the customer. Ensure exceptional customer experiences by maintaining a high level of customer service standards and promptly resolving customer complaints or issues Uphold the vision & values of the organization and establish and implement a strong regulatory and internal compliance culture. Ensure adherence to Manual of Instructions, regulatory and statutory guidelines, and maintenance of records, assets, statutory registers, etc. Ensure prompt intimation of incidents/fraudulent activities and maintain updated data on status of such cases through IMS. Oversee cash handling, fund transfers, account management, and other financial transactions in accordance with MFL policies and regulatory guidelines.