2040 Customer Complaints Jobs - Page 34

We are looking for a highly skilled and experienced Customer Relationship Executive to join our team in Yamunanagar, Sector 17. The ideal candidate will have a strong background in sales and customer relationship management. Roles and Responsibility Develop and maintain strong relationships with customers to increase sales and revenue. Identify new business opportunities and generate leads through effective sales strategies. Provide excellent customer service and support to ensure high levels of customer satisfaction. Collaborate with internal teams to resolve customer complaints and issues. Analyze customer feedback and provide insights to improve overall customer experience. Meet or exceed monthly sales targets and performance goals. Job Minimum 2 years of experience in sales, preferably in the financial services industry. Strong knowledge of customer relationship management principles and practices. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and meet deadlines. Strong problem-solving and analytical skills. Proficient in MS Office and other software applications. Educational qualificationAny Graduate.

We are looking for a highly skilled and experienced Officer Collection to join our team in Deoli, Chhatri Chauraha. The ideal candidate will have 1 to 2 years of experience in the field. Roles and Responsibility Correspond with multiple sources to negotiate payment schedules that suit the customer''s current financial situation while satisfying the debt. Track portfolio for specific buckets and control delinquency, focusing on non-starters. Provide efficient customer service regarding collection issues, process refunds, review account adjustments, resolve client discrepancies, and address short payments. Monitor and maintain customer account details for non-payments, delayed payments, and other irregularities, making necessary calls and adjustments. Ensure customer files are updated, recording contact times and dates, and noting information received about their debt. Coordinate with the agency''s tracing team to trace defaulters and assets, suggesting remedial actions. Investigate defaulting accounts and identify reasons for default while maintaining relationships with customers. Enlist sales and senior management efforts when necessary to accelerate the collection process, including supporting the collection manager (court receiver) in repossessing assets and seeking legal and police support as needed. Ensure compliance with all Audit / NHB / IRB regulations and company policies and procedures. Job GraduateYes. Masters/PostgraduateOptional. Minimum 1 to 2 years of experience in collections or a related field. Strong knowledge of banking and financial services is required. Excellent communication and customer service skills are essential. Ability to work in a fast-paced environment and meet deadlines. Strong analytical and problem-solving skills are necessary. Experience in handling customer complaints and resolving issues efficiently is preferred. For more information, please contact us at 6587565.

We are looking for a highly skilled and experienced professional to join our team as an Officer Collection in the FI - Housing department, located in Tonk. The ideal candidate will have 1 to 2 years of experience in collections. Roles and Responsibility Correspond with multiple sources to negotiate payment schedules that suit the customer''s current financial situation while satisfying the debt. Track portfolio for specific buckets and control delinquency on a bucket-wise and DPD basis, focusing on non-starters. Provide efficient customer service regarding collection issues, process refunds, review account adjustments, resolve client discrepancies, and address short payments. Monitor and maintain customer account details for non-payments, delayed payments, and other irregularities, making necessary calls and adjustments. Ensure customer files are updated, recording contact times and dates, and noting information received about their debt. Coordinate with the agency''s tracing team to trace defaulters and assets, suggesting remedial actions. Investigate defaulting accounts and identify reasons for default while maintaining relationships with customers. Enlist sales and senior management efforts when necessary to accelerate the collection process, including supporting the collection manager (court receiver) in repossessing assets and seeking legal and police support. Ensure compliance with all Audit / NHB / IRB regulations and company policies and procedures. Job GraduateYes. Masters/Postgraduate is optional. Minimum 1 to 2 years of experience in collections. Strong knowledge of banking and financial services. Excellent communication and customer service skills. Ability to work in a fast-paced environment and meet deadlines. Strong analytical and problem-solving skills. Experience in handling customer complaints and resolving issues. Knowledge of auditing and regulatory requirements. Familiarity with credit memos and account adjustments. Understanding of customer relationship management principles. Ability to work collaboratively with cross-functional teams. Strong attention to detail and organizational skills. Proficiency in MS Office and other software applications.

Position: Assistant Manager - Print Support Experience: 5+ Years Location: Chennai (deputation) Job Description Your Tasks What You Can Expect as Assistant Manager - Print Support (f/m/d): Hold a Diploma or Bachelors Degree in Printing & Packaging. Possess over 5 years of experience in providing technical support for inks and working on flexo presses. Have strong knowledge of inks, substrates, gravure printing processes, lamination processes, and various applications. Exhibit excellent problem-solving and analytical skills with the ability to troubleshoot and resolve technical issues. Demonstrate the ability to work collaboratively in a cross-functional environment. Possess strong communication and interpersonal skills with a customer-centric approach. Your Profile What You Bring as Assistant Manager - Print Support (f/m/d): Provide on-press technical support in all aspects to existing customers. Demonstrate an understanding of both technical and commercial aspects of products by successfully validating inks on flexo printing from end to end. Show cost-benefit savings to customers by conducting long-run costing trials of inks, driving savings projects such as Ink GSM reduction, reducing machine downtime for ink-related issues, and solvent savings. Analyze customer requirements and provide technical solutions by working closely with both internal and external stakeholders to address quality-related issues, develop, and validate products as per customer requirements. Offer onsite and remote assistance to address customer concerns and troubleshoot issues. Ensure regular communication with customers to identify potential issues, resolve problems efficiently, and optimize satisfaction. Build and maintain strong relationships with customers by providing the required support in product development, online troubleshooting, and solving quality concerns. If you are interested in exploring this opportunity further, please share your resume with the undersigned and connect for an exploratory discussion. Regards, Anjali D Prasad anjali.sinha@siegwerk.com

Job Description: Responsible to ensure services delivered by Business/ Service partners and their extended arms meet a pre-defined service quality level for Best-in-class customer experience. Able to identify the gaps in process adherence and resolve them in a timely manner to minimize repeat complaints. Also provides the ability to proactively diagnose and resolve service quality issues through Root Cause Analysis thus ensuring No repeat complaints before customers are impacted. This role requires to lead from front to partnering with the Outsourced Partners and Cross Functional Teams to develop a Service Recovery Roadmap. Should have in depth knowledge of Complaint Management, Escalation Management, Performance Management, RCA, Service Level Agreement (SLA), Monitoring and Trouble Ticket Management. Is also responsible to ensure timely closure. Customer Service Delivery Representative Responsibilities: Responding promptly to customer inquiries/ complaints as per SLA defined Communicating with customers through various channels (Voice / Non-Voice). Knowing our products inside and out so that you can answer questions. Keeping records of customer interactions, transactions, comments, and complaints. Communicating and coordinating with different departments for closure of complaints Providing feedback on the efficiency of the customer experience process. Desired Candidate Profile 7 years+ relevant experience of supporting service delivery function by seeking opportunities for process improvements to positively impact productivity. Should also have relevant experience of working with the relevant stakeholders to ensure the execution and delivery of the role Perks and Benefits 6 days working Only Delhi NCR candidate preferred

Customer service representatives, handling difficult customer service situations, and improving the overall customer experience. Responsibility Responsible for ensuring that their company's customers are satisfied with the products or services they receive. Drive customer retention, reduce churn, and increase customer satisfaction. Map the customer journey and identify opportunities to proactively intervene on the clients behalf. Guide team in effective client issues resolution and handle any escalations. Develop listening points in the customer journey, define segmentation of customer base and varying strategies, and identify opportunities for continuous improvement. Test new strategies for driving customer value. Preferred candidate profile Excellent communication and interpersonal skills. Expertise in Managing the day-to-day operations. Managing a customer base and developing plans to increase business. Ability to handle customer complaints and inquiries professionally and empathetically. Ensuring that high levels of service are maintained. Troubleshooting and problem-solving skills, persuasion skills, time management Data Management skills Knowledge of CRM systems and customer experience tools.

Job Description: Responsible to ensure services delivered by Business/ Service partners and their extended arms meet a pre-defined service quality level for Best-in-class customer experience. Able to identify the gaps in process adherence and resolve them in a timely manner to minimize repeat complaints. Also provides the ability to proactively diagnose and resolve service quality issues through Root Cause Analysis thus ensuring No repeat complaints before customers are impacted. This role requires to lead from front to partnering with the Outsourced Partners and Cross Functional Teams to develop a Service Recovery Roadmap. Should have in depth knowledge of Complaint Management, Escalation Management, Performance Management, RCA, Service Level Agreement (SLA), Monitoring and Trouble Ticket Management. Is also responsible to ensure timely closure. Customer Service Delivery Representative Responsibilities: Responding promptly to customer inquiries/ complaints as per SLA defined Communicating with customers through various channels (Voice / Non-Voice). Knowing our products inside and out so that you can answer questions. Keeping records of customer interactions, transactions, comments, and complaints. Communicating and coordinating with different departments for closure of complaints Providing feedback on the efficiency of the customer experience process. Desired Candidate Profile 7 years+ relevant experience of supporting service delivery function by seeking opportunities for process improvements to positively impact productivity. Should also have relevant experience of working with the relevant stakeholders to ensure the execution and delivery of the role Perks and Benefits 6 days working Only Delhi NCR candidate preferred

Customer service representatives, handling difficult customer service situations, and improving the overall customer experience. Responsibility Responsible for ensuring that their company's customers are satisfied with the products or services they receive. Drive customer retention, reduce churn, and increase customer satisfaction. Map the customer journey and identify opportunities to proactively intervene on the clients behalf. Guide team in effective client issues resolution and handle any escalations. Develop listening points in the customer journey, define segmentation of customer base and varying strategies, and identify opportunities for continuous improvement. Test new strategies for driving customer value. Preferred candidate profile Excellent communication and interpersonal skills. Expertise in Managing the day-to-day operations. Managing a customer base and developing plans to increase business. Ability to handle customer complaints and inquiries professionally and empathetically. Ensuring that high levels of service are maintained. Troubleshooting and problem-solving skills, persuasion skills, time management Data Management skills Knowledge of CRM systems and customer experience tools.

Job Description: Responsible to ensure services delivered by Business/ Service partners and their extended arms meet a pre-defined service quality level for Best-in-class customer experience. Able to identify the gaps in process adherence and resolve them in a timely manner to minimize repeat complaints. Also provides the ability to proactively diagnose and resolve service quality issues through Root Cause Analysis thus ensuring No repeat complaints before customers are impacted. This role requires to lead from front to partnering with the Outsourced Partners and Cross Functional Teams to develop a Service Recovery Roadmap. Should have in depth knowledge of Complaint Management, Escalation Management, Performance Management, RCA, Service Level Agreement (SLA), Monitoring and Trouble Ticket Management. Is also responsible to ensure timely closure. Customer Service Delivery Representative Responsibilities: Responding promptly to customer inquiries/ complaints as per SLA defined Communicating with customers through various channels (Voice / Non-Voice). Knowing our products inside and out so that you can answer questions. Keeping records of customer interactions, transactions, comments, and complaints. Communicating and coordinating with different departments for closure of complaints Providing feedback on the efficiency of the customer experience process. Desired Candidate Profile 7 years+ relevant experience of supporting service delivery function by seeking opportunities for process improvements to positively impact productivity. Should also have relevant experience of working with the relevant stakeholders to ensure the execution and delivery of the role Perks and Benefits 6 days working Only Delhi NCR candidate preferred

Customer service representatives, handling difficult customer service situations, and improving the overall customer experience. Responsibility Responsible for ensuring that their company's customers are satisfied with the products or services they receive. Drive customer retention, reduce churn, and increase customer satisfaction. Map the customer journey and identify opportunities to proactively intervene on the clients behalf. Guide team in effective client issues resolution and handle any escalations. Develop listening points in the customer journey, define segmentation of customer base and varying strategies, and identify opportunities for continuous improvement. Test new strategies for driving customer value. Preferred candidate profile Excellent communication and interpersonal skills. Expertise in Managing the day-to-day operations. Managing a customer base and developing plans to increase business. Ability to handle customer complaints and inquiries professionally and empathetically. Ensuring that high levels of service are maintained. Troubleshooting and problem-solving skills, persuasion skills, time management Data Management skills Knowledge of CRM systems and customer experience tools.

We are looking for a highly skilled and experienced Customer Relationship Executive to join our team in Yamunanagar, Sector 17. The ideal candidate will have between 2 to 7 years of experience in sales, preferably in the banking or financial services industry. Roles and Responsibility Develop and maintain strong relationships with customers to increase sales and revenue. Identify new business opportunities and generate leads through effective sales strategies. Collaborate with internal teams to resolve customer complaints and issues promptly. Provide excellent customer service and ensure high levels of customer satisfaction. Meet and exceed monthly sales targets consistently. Analyze market trends and competitor activity to stay ahead in the market. Job Strong communication and interpersonal skills are essential. Ability to work in a fast-paced environment and meet deadlines is required. Excellent problem-solving and analytical skills are necessary. Proficiency in Microsoft Office and other software applications is expected. Strong negotiation and persuasion skills are vital. Ability to work independently and as part of a team is crucial. A graduate degree is required.

We are looking for a highly skilled and experienced professional to join our team as a Sr. Officer Collection in Suratgarh, responsible for managing collections and achieving targets. The ideal candidate will have 2 to 7 years of experience in the field. Roles and Responsibility Handle collections for assigned areas and achieve targets on parameters like resolution, flows, credit cost, and roll rates. Ensure NPA''s are within assigned budgets and minimize them through active efforts. Increase fee income/revenue and develop initiatives to control vendor payouts. Conduct asset verifications and possession as per SARFESI/Section 9 process through court receivers. Track and control delinquency, focusing on non-starters. Build relationships with key clients to ensure timely collections and monitor defaulting customers. Represent the organization in front of legal/statutory bodies as required by the legal team and ensure the collection team adheres to legal guidelines. Allocate work to field executives and ensure agencies perform as per defined SLA, with payments and audit receipts deposited within the defined SLA. Ensure adequate Feet on Street availability area-wise/bucket-wise/segment-wise and obtain daily updates from all collection executives on the delinquent portfolio, initiating detailed account level reviews of high-ticket accounts. Ensure compliance with all Audit/NHB/IRB regulations and company policies and procedures. Job GraduateYes. Masters/Postgraduate is optional. Minimum 2 years of experience in collections or a related field. Possess strong knowledge of banking and financial services. Demonstrate excellent communication and interpersonal skills. Ability to work in a fast-paced environment and meet deadlines. Exhibit strong analytical and problem-solving skills. Be familiar with auditing and regulatory requirements. Experience in handling customer complaints and resolving issues efficiently. Strong leadership and team management skills.

We are looking for a highly skilled and experienced Customer Relationship Executive to join our team in Gurugram. The ideal candidate will have 2 to 7 years of experience in sales, preferably in the banking or financial services industry. Roles and Responsibility Develop and maintain strong relationships with customers to increase sales and revenue. Identify new business opportunities and generate leads through networking and prospecting. Conduct market research to stay updated on industry trends and competitor activity. Collaborate with internal teams to resolve customer complaints and issues. Provide excellent customer service to ensure high levels of satisfaction and retention. Meet or exceed monthly and quarterly sales targets. Job Proven experience in sales, preferably in the banking or financial services industry. Strong communication and interpersonal skills are essential for building relationships with customers and colleagues. Ability to work in a fast-paced environment and meet deadlines. Excellent problem-solving and analytical skills are needed to identify and capitalize on new business opportunities. Strong knowledge of the motor finance industry and its trends is required. Ability to work independently and as part of a team to achieve sales targets. Candidates should possess a graduate degree.

We are looking for a highly skilled and experienced Customer Relationship Executive to join our team in Jammu. The ideal candidate will have 2-5 years of experience in sales, preferably in the banking or financial services industry. Roles and Responsibility Develop and maintain strong relationships with customers to increase sales and revenue. Identify new business opportunities and generate leads through networking and prospecting. Conduct market research to stay updated on industry trends and competitor activity. Collaborate with internal teams to provide excellent customer service and support. Meet and exceed monthly and quarterly sales targets consistently. Analyze sales data and performance metrics to optimize sales strategies. Job Strong communication and interpersonal skills are essential for building rapport with customers and colleagues. Ability to work in a fast-paced environment and meet deadlines is crucial. Excellent problem-solving and analytical skills are needed to resolve customer complaints and issues. Proficiency in Microsoft Office and CRM software is required. Strong negotiation and closing skills are necessary to secure deals and close sales. Adaptability and flexibility are key to changing circumstances and priorities. A graduate degree is preferred. Additional Info For more information, please contact us at 6586271.

Short Description for Internal Candidates Senior Executive - Contact Center, Social Media Description for Internal Candidates Customer Centricity 1. Ensure wing to wing resolution of social media cases with utmost accuracy and deliver best in class service, Final resolution to be communication to customers 2. Ensure Real Time Response on social media platform basis customer sentiments and ensure business reputation is maintained 3. Raise red flags for high aging cases and Highlight intra and inter dept errors for resolution 4. To be sensitive towards complaints and the stricter timelines, should co-ordinate with cross functions to get necessary resolution, requires follow-ups and influencing decisions 5. Liaison with Sales, marketing, Risk, Product, pricing, and collection for the deviations, Service Nos and change/improvement in process to drive Customer Centricity 6. Work proactively on probable escalation/Early Warning Signal triggers as per defined process 7. Identify continuing issue in system and drive for closure via Root Cause analysis 8. Enabling Growth 9. Ensure monthly Customer Retention is @ 75% 10.Operational Excellence Day to day task like writing social comments, answering questions from followers and replying to comments on social channels Ensuring daily productivity is met with 100% quality and adherence to the process TAT Ensure Process TAT is met without fail being a critical portfolio. Day to day task like writing social comments, answering questions from followers and replying to comments on social channels Measures of Success(Define the Outcomes expected of the role) FRT (First Response Time) Real time Resolution speed with 2 days -95% Quality, Productivity with accuracy, Adherence to Process TATs, Zero Avoidable Escalation Wing to Wing Resolution Customer Satisfaction Skills Sets Required Excellent communication, interpersonal skills with evidence of team work and collaboration Ability to work under pressure, strict deadlines and efficient in multi-tasking Strong Product and Process knowledge Must be able to build positive, productive relationships with customers, team members and cross function. Excellent voice modulation, professional phone etiquettes and communication skills interpersonal, verbal, and written with the goal of influencing outcomes.

Ensure timely interest collection and recovery of over dues and asset quality in the branch. Customer Onboarding Monitor day to day operations of the branch, allocate resources and take appropriate security measures to ensure safety of strong room and gold lockers. Ensure maximizing usage of Digital tools / enablers to save time on processing / servicing and use such saved time for business generation. Verify customer related documentation, KYC etc. and approve/sign off on customer application for gold loans. Oversee all procedural and legal requirements related to gold auction, returns, notices, etc. Early adoption to operational changes to streamline branch processes, workflows, and procedures to enhance operational efficiency and improve overall customer satisfaction. Promote and maintain positive relations with both existing and potential customers. Provide information about Muthoot s products or services to prospective customers. Organize marketing/branding activities and events for the branch, maintain relationship with existing and potential customers, Establish network and maintain relationship with existing and potential customers including high value customers to enhance branch presence and reputation of Muthoot FinCorp. Driver broader product portfolio and ensure that customers are made aware of the breadth of offerings from Muthoot Fincorp Address customer queries, grievances, escalations etc. and ensure resolution to deliver customer delight. Interact with customers on a regular basis to ensure satisfaction and gain useful feedback. Engage with customers to identify their needs and suggest suitable products that can benefit the customer. Ensure exceptional customer experiences by maintaining a high level of customer service standards and promptly resolving customer complaints or issues Uphold the vision & values of the organization and establish and implement a strong regulatory and internal compliance culture. Ensure adherence to Manual of Instructions, regulatory and statutory guidelines, and maintenance of records, assets, statutory registers, etc. Ensure prompt intimation of incidents/fraudulent activities and maintain updated data on status of such cases through IMS. Oversee cash handling, fund transfers, account management, and other financial transactions in accordance with MFL policies and regulatory guidelines.

Ensure timely interest collection and recovery of over dues and asset quality in the branch. Customer Onboarding Monitor day to day operations of the branch, allocate resources and take appropriate security measures to ensure safety of strong room and gold lockers. Ensure maximizing usage of Digital tools / enablers to save time on processing / servicing and use such saved time for business generation. Verify customer related documentation, KYC etc. and approve/sign off on customer application for gold loans. Oversee all procedural and legal requirements related to gold auction, returns, notices, etc. Early adoption to operational changes to streamline branch processes, workflows, and procedures to enhance operational efficiency and improve overall customer satisfaction. Promote and maintain positive relations with both existing and potential customers. Provide information about Muthoot s products or services to prospective customers. Organize marketing/branding activities and events for the branch, maintain relationship with existing and potential customers, Establish network and maintain relationship with existing and potential customers including high value customers to enhance branch presence and reputation of Muthoot FinCorp. Driver broader product portfolio and ensure that customers are made aware of the breadth of offerings from Muthoot Fincorp Address customer queries, grievances, escalations etc. and ensure resolution to deliver customer delight. Interact with customers on a regular basis to ensure satisfaction and gain useful feedback. Engage with customers to identify their needs and suggest suitable products that can benefit the customer. Ensure exceptional customer experiences by maintaining a high level of customer service standards and promptly resolving customer complaints or issues Uphold the vision & values of the organization and establish and implement a strong regulatory and internal compliance culture. Ensure adherence to Manual of Instructions, regulatory and statutory guidelines, and maintenance of records, assets, statutory registers, etc. Ensure prompt intimation of incidents/fraudulent activities and maintain updated data on status of such cases through IMS. Oversee cash handling, fund transfers, account management, and other financial transactions in accordance with MFL policies and regulatory guidelines.

Ensure timely interest collection and recovery of over dues and asset quality in the branch. Customer Onboarding Monitor day to day operations of the branch, allocate resources and take appropriate security measures to ensure safety of strong room and gold lockers. Ensure maximizing usage of Digital tools / enablers to save time on processing / servicing and use such saved time for business generation. Verify customer related documentation, KYC etc. and approve/sign off on customer application for gold loans. Oversee all procedural and legal requirements related to gold auction, returns, notices, etc. Early adoption to operational changes to streamline branch processes, workflows, and procedures to enhance operational efficiency and improve overall customer satisfaction. Promote and maintain positive relations with both existing and potential customers. Provide information about Muthoot s products or services to prospective customers. Organize marketing/branding activities and events for the branch, maintain relationship with existing and potential customers, Establish network and maintain relationship with existing and potential customers including high value customers to enhance branch presence and reputation of Muthoot FinCorp. Driver broader product portfolio and ensure that customers are made aware of the breadth of offerings from Muthoot Fincorp Address customer queries, grievances, escalations etc. and ensure resolution to deliver customer delight. Interact with customers on a regular basis to ensure satisfaction and gain useful feedback. Engage with customers to identify their needs and suggest suitable products that can benefit the customer. Ensure exceptional customer experiences by maintaining a high level of customer service standards and promptly resolving customer complaints or issues Uphold the vision & values of the organization and establish and implement a strong regulatory and internal compliance culture. Ensure adherence to Manual of Instructions, regulatory and statutory guidelines, and maintenance of records, assets, statutory registers, etc. Ensure prompt intimation of incidents/fraudulent activities and maintain updated data on status of such cases through IMS. Oversee cash handling, fund transfers, account management, and other financial transactions in accordance with MFL policies and regulatory guidelines.

Ensure timely interest collection and recovery of over dues and asset quality in the branch. Customer Onboarding Monitor day to day operations of the branch, allocate resources and take appropriate security measures to ensure safety of strong room and gold lockers. Ensure maximizing usage of Digital tools / enablers to save time on processing / servicing and use such saved time for business generation. Verify customer related documentation, KYC etc. and approve/sign off on customer application for gold loans. Oversee all procedural and legal requirements related to gold auction, returns, notices, etc. Early adoption to operational changes to streamline branch processes, workflows, and procedures to enhance operational efficiency and improve overall customer satisfaction. Promote and maintain positive relations with both existing and potential customers. Provide information about Muthoot s products or services to prospective customers. Organize marketing/branding activities and events for the branch, maintain relationship with existing and potential customers, Establish network and maintain relationship with existing and potential customers including high value customers to enhance branch presence and reputation of Muthoot FinCorp. Driver broader product portfolio and ensure that customers are made aware of the breadth of offerings from Muthoot Fincorp Address customer queries, grievances, escalations etc. and ensure resolution to deliver customer delight. Interact with customers on a regular basis to ensure satisfaction and gain useful feedback. Engage with customers to identify their needs and suggest suitable products that can benefit the customer. Ensure exceptional customer experiences by maintaining a high level of customer service standards and promptly resolving customer complaints or issues Uphold the vision & values of the organization and establish and implement a strong regulatory and internal compliance culture. Ensure adherence to Manual of Instructions, regulatory and statutory guidelines, and maintenance of records, assets, statutory registers, etc. Ensure prompt intimation of incidents/fraudulent activities and maintain updated data on status of such cases through IMS. Oversee cash handling, fund transfers, account management, and other financial transactions in accordance with MFL policies and regulatory guidelines.

Ensure timely interest collection and recovery of over dues and asset quality in the branch. Customer Onboarding Monitor day to day operations of the branch, allocate resources and take appropriate security measures to ensure safety of strong room and gold lockers. Ensure maximizing usage of Digital tools / enablers to save time on processing / servicing and use such saved time for business generation. Verify customer related documentation, KYC etc. and approve/sign off on customer application for gold loans. Oversee all procedural and legal requirements related to gold auction, returns, notices, etc. Early adoption to operational changes to streamline branch processes, workflows, and procedures to enhance operational efficiency and improve overall customer satisfaction. Promote and maintain positive relations with both existing and potential customers. Provide information about Muthoot s products or services to prospective customers. Organize marketing/branding activities and events for the branch, maintain relationship with existing and potential customers, Establish network and maintain relationship with existing and potential customers including high value customers to enhance branch presence and reputation of Muthoot FinCorp. Driver broader product portfolio and ensure that customers are made aware of the breadth of offerings from Muthoot Fincorp Address customer queries, grievances, escalations etc. and ensure resolution to deliver customer delight. Interact with customers on a regular basis to ensure satisfaction and gain useful feedback. Engage with customers to identify their needs and suggest suitable products that can benefit the customer. Ensure exceptional customer experiences by maintaining a high level of customer service standards and promptly resolving customer complaints or issues Uphold the vision & values of the organization and establish and implement a strong regulatory and internal compliance culture. Ensure adherence to Manual of Instructions, regulatory and statutory guidelines, and maintenance of records, assets, statutory registers, etc. Ensure prompt intimation of incidents/fraudulent activities and maintain updated data on status of such cases through IMS. Oversee cash handling, fund transfers, account management, and other financial transactions in accordance with MFL policies and regulatory guidelines.

Ensure timely interest collection and recovery of over dues and asset quality in the branch. Customer Onboarding Monitor day to day operations of the branch, allocate resources and take appropriate security measures to ensure safety of strong room and gold lockers. Ensure maximizing usage of Digital tools / enablers to save time on processing / servicing and use such saved time for business generation. Verify customer related documentation, KYC etc. and approve/sign off on customer application for gold loans. Oversee all procedural and legal requirements related to gold auction, returns, notices, etc. Early adoption to operational changes to streamline branch processes, workflows, and procedures to enhance operational efficiency and improve overall customer satisfaction. Promote and maintain positive relations with both existing and potential customers. Provide information about Muthoot s products or services to prospective customers. Organize marketing/branding activities and events for the branch, maintain relationship with existing and potential customers, Establish network and maintain relationship with existing and potential customers including high value customers to enhance branch presence and reputation of Muthoot FinCorp. Driver broader product portfolio and ensure that customers are made aware of the breadth of offerings from Muthoot Fincorp Address customer queries, grievances, escalations etc. and ensure resolution to deliver customer delight. Interact with customers on a regular basis to ensure satisfaction and gain useful feedback. Engage with customers to identify their needs and suggest suitable products that can benefit the customer. Ensure exceptional customer experiences by maintaining a high level of customer service standards and promptly resolving customer complaints or issues Uphold the vision & values of the organization and establish and implement a strong regulatory and internal compliance culture. Ensure adherence to Manual of Instructions, regulatory and statutory guidelines, and maintenance of records, assets, statutory registers, etc. Ensure prompt intimation of incidents/fraudulent activities and maintain updated data on status of such cases through IMS. Oversee cash handling, fund transfers, account management, and other financial transactions in accordance with MFL policies and regulatory guidelines.

Ensure timely interest collection and recovery of over dues and asset quality in the branch. Customer Onboarding Monitor day to day operations of the branch, allocate resources and take appropriate security measures to ensure safety of strong room and gold lockers. Ensure maximizing usage of Digital tools / enablers to save time on processing / servicing and use such saved time for business generation. Verify customer related documentation, KYC etc. and approve/sign off on customer application for gold loans. Oversee all procedural and legal requirements related to gold auction, returns, notices, etc. Early adoption to operational changes to streamline branch processes, workflows, and procedures to enhance operational efficiency and improve overall customer satisfaction. Promote and maintain positive relations with both existing and potential customers. Provide information about Muthoot s products or services to prospective customers. Organize marketing/branding activities and events for the branch, maintain relationship with existing and potential customers, Establish network and maintain relationship with existing and potential customers including high value customers to enhance branch presence and reputation of Muthoot FinCorp. Driver broader product portfolio and ensure that customers are made aware of the breadth of offerings from Muthoot Fincorp Address customer queries, grievances, escalations etc. and ensure resolution to deliver customer delight. Interact with customers on a regular basis to ensure satisfaction and gain useful feedback. Engage with customers to identify their needs and suggest suitable products that can benefit the customer. Ensure exceptional customer experiences by maintaining a high level of customer service standards and promptly resolving customer complaints or issues Uphold the vision & values of the organization and establish and implement a strong regulatory and internal compliance culture. Ensure adherence to Manual of Instructions, regulatory and statutory guidelines, and maintenance of records, assets, statutory registers, etc. Ensure prompt intimation of incidents/fraudulent activities and maintain updated data on status of such cases through IMS. Oversee cash handling, fund transfers, account management, and other financial transactions in accordance with MFL policies and regulatory guidelines.

Ensure timely interest collection and recovery of over dues and asset quality in the branch. Customer Onboarding Monitor day to day operations of the branch, allocate resources and take appropriate security measures to ensure safety of strong room and gold lockers. Ensure maximizing usage of Digital tools / enablers to save time on processing / servicing and use such saved time for business generation. Verify customer related documentation, KYC etc. and approve/sign off on customer application for gold loans. Oversee all procedural and legal requirements related to gold auction, returns, notices, etc. Early adoption to operational changes to streamline branch processes, workflows, and procedures to enhance operational efficiency and improve overall customer satisfaction. Promote and maintain positive relations with both existing and potential customers. Provide information about Muthoot s products or services to prospective customers. Organize marketing/branding activities and events for the branch, maintain relationship with existing and potential customers, Establish network and maintain relationship with existing and potential customers including high value customers to enhance branch presence and reputation of Muthoot FinCorp. Driver broader product portfolio and ensure that customers are made aware of the breadth of offerings from Muthoot Fincorp Address customer queries, grievances, escalations etc. and ensure resolution to deliver customer delight. Interact with customers on a regular basis to ensure satisfaction and gain useful feedback. Engage with customers to identify their needs and suggest suitable products that can benefit the customer. Ensure exceptional customer experiences by maintaining a high level of customer service standards and promptly resolving customer complaints or issues Uphold the vision & values of the organization and establish and implement a strong regulatory and internal compliance culture. Ensure adherence to Manual of Instructions, regulatory and statutory guidelines, and maintenance of records, assets, statutory registers, etc. Ensure prompt intimation of incidents/fraudulent activities and maintain updated data on status of such cases through IMS. Oversee cash handling, fund transfers, account management, and other financial transactions in accordance with MFL policies and regulatory guidelines.

Ensure timely interest collection and recovery of over dues and asset quality in the branch. Customer Onboarding Monitor day to day operations of the branch, allocate resources and take appropriate security measures to ensure safety of strong room and gold lockers. Ensure maximizing usage of Digital tools / enablers to save time on processing / servicing and use such saved time for business generation. Verify customer related documentation, KYC etc. and approve/sign off on customer application for gold loans. Oversee all procedural and legal requirements related to gold auction, returns, notices, etc. Early adoption to operational changes to streamline branch processes, workflows, and procedures to enhance operational efficiency and improve overall customer satisfaction. Promote and maintain positive relations with both existing and potential customers. Provide information about Muthoot s products or services to prospective customers. Organize marketing/branding activities and events for the branch, maintain relationship with existing and potential customers, Establish network and maintain relationship with existing and potential customers including high value customers to enhance branch presence and reputation of Muthoot FinCorp. Driver broader product portfolio and ensure that customers are made aware of the breadth of offerings from Muthoot Fincorp Address customer queries, grievances, escalations etc. and ensure resolution to deliver customer delight. Interact with customers on a regular basis to ensure satisfaction and gain useful feedback. Engage with customers to identify their needs and suggest suitable products that can benefit the customer. Ensure exceptional customer experiences by maintaining a high level of customer service standards and promptly resolving customer complaints or issues Uphold the vision & values of the organization and establish and implement a strong regulatory and internal compliance culture. Ensure adherence to Manual of Instructions, regulatory and statutory guidelines, and maintenance of records, assets, statutory registers, etc. Ensure prompt intimation of incidents/fraudulent activities and maintain updated data on status of such cases through IMS. Oversee cash handling, fund transfers, account management, and other financial transactions in accordance with MFL policies and regulatory guidelines.

Ensure timely interest collection and recovery of over dues and asset quality in the branch. Customer Onboarding Monitor day to day operations of the branch, allocate resources and take appropriate security measures to ensure safety of strong room and gold lockers. Ensure maximizing usage of Digital tools / enablers to save time on processing / servicing and use such saved time for business generation. Verify customer related documentation, KYC etc. and approve/sign off on customer application for gold loans. Oversee all procedural and legal requirements related to gold auction, returns, notices, etc. Early adoption to operational changes to streamline branch processes, workflows, and procedures to enhance operational efficiency and improve overall customer satisfaction. Promote and maintain positive relations with both existing and potential customers. Provide information about Muthoot s products or services to prospective customers. Organize marketing/branding activities and events for the branch, maintain relationship with existing and potential customers, Establish network and maintain relationship with existing and potential customers including high value customers to enhance branch presence and reputation of Muthoot FinCorp. Driver broader product portfolio and ensure that customers are made aware of the breadth of offerings from Muthoot Fincorp Address customer queries, grievances, escalations etc. and ensure resolution to deliver customer delight. Interact with customers on a regular basis to ensure satisfaction and gain useful feedback. Engage with customers to identify their needs and suggest suitable products that can benefit the customer. Ensure exceptional customer experiences by maintaining a high level of customer service standards and promptly resolving customer complaints or issues Uphold the vision & values of the organization and establish and implement a strong regulatory and internal compliance culture. Ensure adherence to Manual of Instructions, regulatory and statutory guidelines, and maintenance of records, assets, statutory registers, etc. Ensure prompt intimation of incidents/fraudulent activities and maintain updated data on status of such cases through IMS. Oversee cash handling, fund transfers, account management, and other financial transactions in accordance with MFL policies and regulatory guidelines.