2 Crosscultural Communication Jobs

Vedak is a fast-growing expert network company recognized for its innovative approach in connecting global consulting firms with top-tier experts. Since its establishment in 2016, Vedak has been serving leading management consulting firms through expert calls, CXO surveys, and fractional CXO placements. Our work environment is vibrant and dynamic, fostering creativity, professional growth, and a strong commitment to excellence within the expert network industry. As the Business Delivery Head at Vedak, you will play a crucial role in shaping our service delivery excellence. Your responsibilities will involve leading our teams to new heights, driving innovation, and ensuring that we consistently exceed client expectations in a fast-paced, global market. This position presents a unique opportunity to make a significant impact on our rapidly expanding operations. Your key responsibilities will include overseeing end-to-end service delivery to clients, resource management, and ensuring high-quality outcomes and client satisfaction. You will also be utilizing data analytics to develop and implement innovative service delivery strategies based on market trends and client feedback. Additionally, cultivating a high-performance culture within delivery teams, architecting and implementing scalable processes for operational efficiency, and driving client satisfaction through proactive relationship management are essential aspects of this role. To qualify for this position, you should hold a Bachelor's degree in Business Administration, Management, or a related field, with an MBA being preferred. Moreover, you must possess over 10 years of experience in service delivery or operations management, preferably in consulting or professional services. A proven track record of leading and developing high-performing teams, a strong understanding of the expert network industry, and the management consulting landscape are also required qualifications. The ideal candidate for this role will demonstrate strategic thinking and business acumen, change management expertise, data-driven decision-making skills, cross-cultural communication abilities, excellent leadership qualities, and interpersonal skills. An analytical mindset with strong problem-solving abilities is also crucial for success in this position. Your performance will be evaluated based on key metrics such as client satisfaction scores, team performance indicators, operational efficiency improvements, and contribution to company revenue growth and account growth. At Vedak, we value talent and offer growth opportunities to our employees. As the Service Delivery Head, you will have access to opportunities that can shape the future of the expert network industry, with potential career progression to roles such as Senior Delivery Head, Chief Operating Officer, or Partner. We provide competitive compensation, performance bonuses, comprehensive health benefits, and a dynamic work environment that encourages innovation and personal growth. If you are prepared to lead, innovate, and drive exceptional service delivery, we encourage you to apply by sending your resume and a brief cover letter to hr@vedak.com. Join Vedak and be a part of the evolution of the expert network industry!,

You will be part of the Trust & Safety (T&S) team at ByteDance, working towards building a safer online community where people can freely discover, create, and connect. The team focuses on removing harmful content quickly and efficiently through human and machine-based moderation processes. As a member of this team, you will be exposed to various types of content, including but not limited to bullying, hate speech, child safety issues, self-harm, harm to others, and harm to animals. In this role, you will be responsible for conducting daily audits on the internal system, analyzing errors, and providing feedback to the BPO/in-house teams. You will also create training plans to deliver policy and process training to both in-house and external teams. Additionally, you will offer real-time support on policy and quality-related queries, guide new team members to achieve their ramp-up targets, and collaborate with overseas quality analysts on project plans for BPO teams. Conducting root cause analysis to reduce error rates, identifying policy loopholes, suggesting improvements, and optimizing existing processes will be part of your regular responsibilities. To qualify for this role, you should hold a Bachelor's degree or equivalent working experience in the short video product user industry, along with at least 1 year of QA or relevant experience in trust and safety or policy at a major tech or media company. A broad understanding of business needs, strategic thinking skills, familiarity with content understanding, machine learning, and collaboration with various stakeholders are essential. Proficiency in Microsoft Office Suite, data visualization tools, strong decision-making skills, and the ability to adapt quickly in a dynamic environment are preferred qualifications. ByteDance, founded in 2012, aims to inspire creativity and enrich lives through its diverse range of products and platforms. Joining ByteDance means being part of an innovative company that values creativity, diversity, and personal growth. The company fosters a culture of curiosity, humility, and impact, encouraging employees to constantly learn, grow, and create together. ByteDance is committed to diversity and inclusion, celebrating unique perspectives and creating an inclusive workplace that reflects the global communities it serves. Working in Trust & Safety at ByteDance requires a strong commitment to safety and wellbeing, as it can be emotionally demanding. The company prioritizes the physical and mental health of its employees, offering comprehensive programs to support their wellbeing throughout their journey with ByteDance. Collaboration and consultation with employees are key in ensuring a person-centered and innovative approach to wellbeing initiatives.,