311 Crm Systems Jobs - Page 12

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Microsoft Dynamics CRM Technical Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : any btech education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your day will involve overseeing the application development process and ensuring successful project delivery. Roles & Responsibilities: Expected to be an SME Collaborate and manage the team to perform Responsible for team decisions Engage with multiple teams and contribute on key decisions Provide solutions to problems for their immediate team and across multiple teams Lead the application development process Ensure timely project delivery Provide technical guidance and support to the team Professional & Technical Skills: Must To Have Skills: Proficiency in Microsoft Dynamics CRM Technical Strong understanding of CRM systems Experience in customizing and configuring Dynamics CRM Knowledge of CRM development best practices Hands-on experience in CRM integration Experience in troubleshooting and resolving technical issues Additional Information: The candidate should have a minimum of 5 years of experience in Microsoft Dynamics CRM Technical This position is based at our Hyderabad office A BTech education is required Qualification any btech education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Microsoft Dynamics CRM Technical Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. You will oversee the development process and ensure successful project delivery. Roles & Responsibilities: Expected to be an SME Collaborate and manage the team to perform Responsible for team decisions Engage with multiple teams and contribute on key decisions Provide solutions to problems for their immediate team and across multiple teams Lead the application development process Coordinate with stakeholders to gather requirements Ensure timely project delivery Professional & Technical Skills: Must To Have Skills: Proficiency in Microsoft Dynamics CRM Technical Strong understanding of CRM systems Experience in customizing and configuring Dynamics CRM Knowledge of CRM integration with other systems Hands-on experience in troubleshooting and issue resolution Additional Information: The candidate should have a minimum of 7.5 years of experience in Microsoft Dynamics CRM Technical This position is based at our Pune office A 15 years full-time education is required Qualification 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Microsoft Dynamics CRM Technical Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your day will involve overseeing the application development process and ensuring seamless communication among team members and stakeholders. Roles & Responsibilities: Expected to be an SME Collaborate and manage the team to perform Responsible for team decisions Engage with multiple teams and contribute on key decisions Provide solutions to problems for their immediate team and across multiple teams Lead the application development process Ensure effective communication among team members and stakeholders Provide guidance and support to team members Professional & Technical Skills: Must To Have Skills: Proficiency in Microsoft Dynamics CRM Technical Experience in D365 Contact Center, Copilot Studio and Azure Open AI is preferred Strong understanding of CRM systems Experience in customizing and configuring Microsoft Dynamics CRM Knowledge of CRM development best practices Hands-on experience in CRM integration Experience in leading CRM implementation projects Additional Information: The candidate should have a minimum of 7.5 years of experience in Microsoft Dynamics CRM Technical This position is based at our Pune office A 15 years full-time education is required Qualification 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Microsoft Dynamics CRM Technical Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. You will be responsible for overseeing the application development process and ensuring successful project delivery. Roles & Responsibilities: Expected to be an SME Collaborate and manage the team to perform Responsible for team decisions Engage with multiple teams and contribute on key decisions Provide solutions to problems for their immediate team and across multiple teams Lead the application development process Ensure timely project delivery Provide technical guidance and support to the team Professional & Technical Skills: Must To Have Skills: Proficiency in Microsoft Dynamics CRM Technical Strong understanding of CRM systems Experience in customizing and configuring Microsoft Dynamics CRM Knowledge of CRM development best practices Hands-on experience in CRM integration Experience in troubleshooting and resolving technical issues Additional Information: The candidate should have a minimum of 5 years of experience in Microsoft Dynamics CRM Technical This position is based at our Pune office A 15 years full-time education is required Qualification 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Microsoft Dynamics CRM Technical Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. You will oversee the development process and ensure successful project delivery in a dynamic environment. Roles & Responsibilities: Expected to be an SME Collaborate and manage the team to perform Responsible for team decisions Engage with multiple teams and contribute on key decisions Provide solutions to problems for their immediate team and across multiple teams Lead the application development process Coordinate with stakeholders to gather requirements Ensure timely delivery of projects Professional & Technical Skills: Must To Have Skills: Proficiency in Microsoft Dynamics CRM Technical Strong understanding of CRM systems Experience in customizing and configuring Dynamics CRM Knowledge of CRM integration with other systems Hands-on experience in troubleshooting and issue resolution Additional Information: The candidate should have a minimum of 5 years of experience in Microsoft Dynamics CRM Technical This position is based at our Chennai office A 15 years full-time education is required Qualification 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Microsoft Dynamics CRM Technical Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. You will be responsible for overseeing the application development process and ensuring successful project delivery. Roles & Responsibilities: Expected to be an SME Collaborate and manage the team to perform Responsible for team decisions Engage with multiple teams and contribute on key decisions Provide solutions to problems for their immediate team and across multiple teams Lead the application development process Coordinate with stakeholders to gather requirements Ensure timely delivery of projects Professional & Technical Skills: Must To Have Skills: Proficiency in Microsoft Dynamics CRM Technical Experience in D365 Contact Center, Copilot Studio and Azure Open AI is preferred Strong understanding of CRM systems Experience in customizing and configuring Dynamics CRM Knowledge of CRM integration with other systems Experience in troubleshooting and resolving technical issues Additional Information: The candidate should have a minimum of 5 years of experience in Microsoft Dynamics CRM Technical This position is based at our Pune office A 15 years full-time education is required Qualification 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Microsoft Dynamics CRM Technical Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your day will involve overseeing the application development process and ensuring successful project delivery. Roles & Responsibilities: Expected to be an SME Collaborate and manage the team to perform Responsible for team decisions Engage with multiple teams and contribute on key decisions Provide solutions to problems for their immediate team and across multiple teams Lead the application development process Ensure successful project delivery Mentor junior team members Professional & Technical Skills: Must To Have Skills: Proficiency in Microsoft Dynamics CRM Technical - Experience in D365 Contact Center, Copilot Studio and Azure Open AI is preferred Strong understanding of CRM systems Experience in customizing and configuring Microsoft Dynamics CRM Knowledge of CRM integration with other systems Hands-on experience in troubleshooting and issue resolution Additional Information: The candidate should have a minimum of 7.5 years of experience in Microsoft Dynamics CRM Technical This position is based at our Pune office A 15 years full-time education is required Qualification 15 years full time education

Job Title: VKYC Team Lead We are seeking a detail-oriented and proactive VKYC Team Lead to manage and oversee our video KYC operations. You will be responsible for leading a team of VKYC executives, ensuring compliance with regulatory standards, achieving productivity targets, and delivering a smooth onboarding experience for customers. Key Responsibilities: Supervise and manage the daily operations of the VKYC team. Ensure timely and accurate completion of VKYC verifications in line with regulatory and organizational guidelines. Provide training, guidance, and performance feedback to VKYC agents. Monitor team performance, generate reports, and drive improvements to meet KPIs (turnaround time, accuracy,audit , etc.). Act as an escalation point for complex or sensitive VKYC cases. Work closely with compliance, IT, and customer service departments to resolve issues and streamline processes. Ensure strict adherence to data privacy and information security protocols. Keep the team updated on regulatory changes and internal policy updates. Recruit and onboard new team members as needed Requirements & Preferred Skills: 3 - 7 years of experience in KYC & Fintech , with at least 1 - 2 years in a leadership role. Strong understanding of VKYC processes, RBI guidelines, and compliance norms. Excellent communication ( Hindi & English ) and people management skills. Proficiency in tools like CRM systems, video conferencing software, and basic Excel/reporting. Ability to work under pressure and meet strict deadlines. Its a 7 days working shift with one rotational week off Identify gaps in the VKYC workflow and work with tech/product teams to enhance automation and efficiency.

Experience Required: 1-5 years Market Focus: BFSI Industry: Banking Location- Mumbai Education & Experience:- Bachelors degree in Finance, Business Administration, or a related field. Minimum of 2 years of experience in loan sales or a related financial services role. Strong sales and negotiation skills.:- Excellent interpersonal and communication abilities. Proficiency in financial analysis and understanding of various loan products. Familiarity with loan processing software and CRM systems.

Skill required: Marketing Operations - Account Management Designation: Marketing Engagement Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do? The Channel Strategy Manager - B2B2C is responsible for defining and executing channel strategies that optimize customer engagement and drive business growth within the B2B2C segment. This role focuses on developing innovative go-to-market approaches, managing partnerships, and aligning channel activities with overarching business objectives. By fostering collaboration with internal and external stakeholders, the Channel Strategy Manager ensures seamless integration of strategies across the value chain, delivering a consistent and impactful customer experience.Channel Strategy Manager - B2B2CEducation Bachelor's degree in Business Administration, Marketing, or a related field; MBA or equivalent is preferred. 5-7 years of experience in channel strategy, sales, or marketing, with a focus on B2B2C models. Proven track record of developing and implementing successful channel strategies. Experience in managing partnerships and cross-functional teams. Familiarity with digital and traditional channel dynamics. Skills & Competencies Strong understanding of channel management principles, particularly within the B2B2C framework. Proficiency in data analysis tools and CRM systems to assess channel performance. Knowledge of digital marketing and e-commerce platforms. Project management skills, with experience in executing cross-functional initiatives. Financial acumen to manage budgets and evaluate channel ROI. Strategic thinking and problem-solving abilities. Excellent communication and negotiation skills. Strong interpersonal skills to build and maintain effective partnerships. Ability to adapt and respond to a dynamic market environment. Leadership skills with a focus on collaboration and influence. What are we looking for? Campaign Planning Digital Marketing Campaigns Problem-solving skills Roles and Responsibilities: Develop and implement a robust channel strategy tailored to the B2B2C market, aligning with business goals and customer needs. Build and maintain relationships with key partners, distributors, and intermediaries to ensure successful execution of channel strategies. Conduct market research and analysis to identify trends, opportunities, and competitive dynamics that inform channel strategy. Establish and track key performance indicators (KPIs) to evaluate the effectiveness of channel strategies and initiatives. Work closely with sales, marketing, and product teams to ensure alignment and consistency across all channel activities. Design and implement strategies that enhance the end-to-end customer journey within the B2B2C ecosystem. Allocate resources effectively across channels to maximize impact and return on investment. Identify and implement innovative approaches to channel activation and management, leveraging digital tools and platforms. Qualifications Any Graduation

Skill required: Marketing Operations - Campaign Management Designation: Campaign Management Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years What would you do? Help balance increased marketing complexity and diminishing marketing resources. Drive marketing performance with deep functional and technical expertise, while accelerating time-to-market and operating efficiencies at scale through Data and Technology, Next Generation Content Services, Digital Marketing Services & Customer Engagement and Media Growth Services.experience in CRM management, customer engagement, or digital marketing roles, preferably within a large enterprise or consumer-focused business.oProven experience working with CRM platforms (Salesforce, or similar) and related tools for campaign management and customer data analysis.oPrevious experience working within the energy or retail sector is an advantage but not essential.oFamiliarity with managing cross-functional teams and working in a matrix organization.Role requires Digital Marketing Ads & Promotion creation/designThe CRM Advisor will be responsible for managing Client's customer relationship management (CRM) systems and initiatives, ensuring the effective use of customer data to drive engagement, retention, and growth. This role will play a key part in the development and execution of CRM strategies that enhance customer experiences, foster long-term loyalty, and maximize customer value. The CRM Advisor will collaborate with multiple internal teams, leveraging data and insights to ensure that Client's CRM tools and processes deliver measurable results aligned with the company's business goals.Campaign Management focuses on planning, executing, tracking and analysis of direct marketing campaigns. The team is responsible for the entire lifecycle of a marketing campaign, from inception to launch to evaluation of result. The team is accountable for analyzing the effectiveness of marketing campaigns using ROI calculations. The role may require for you to have a good understanding of digital marketing, email marketing and technologies like Salesforce Marketing Cloud, Salesforce CRM, Salesforce Automation studio, Google DV360 and Responsys. What are we looking for? Problem-solving skills CRM Systems Expertise:Good understanding of CRM platforms such as Salesforce, Adobe Campaign, Dot Digital to manage customer relationships and deliver targeted campaigns. Data Management & Analytics:Strong ability to manage and analyze customer data to derive insights and inform strategic decisions. Familiarity with tools like Excel, Google Analytics, or Tableau for reporting and analysis. Customer Segmentation:Ability to analyze customer data and create actionable customer segments for targeted communications, leveraging analytics and insights to personalize engagement. Marketing Automation:Knowledge of marketing automation platforms to streamline customer interactions and campaigns across channels (email, SMS, etc.). Integration & Data Flow Management:Familiarity with integrating CRM tools with other business systems (e.g., marketing platforms, sales systems) to enable seamless data flow and customer experience. Customer-Centric Approach:Strong focus on understanding and anticipating customer needs, using CRM tools to deliver personalized, relevant customer experiences. Analytical Thinking:Ability to analyze data and identify trends, insights, and opportunities for CRM improvements and business growth. Project Management:Excellent organizational and time management skills, with the ability to manage multiple projects simultaneously, ensuring delivery on time and within scope. Collaboration & Communication:Strong interpersonal and communication skills, capable of working cross-functionally with diverse teams and engaging stakeholders effectively. Problem-Solving:Proactive in identifying challenges in CRM processes or customer interactions, developing effective solutions to enhance performance. Attention to Detail:High attention to detail in managing customer data and executing campaigns to ensure accuracy and quality in all CRM-related activities. Roles and Responsibilities: CRM Strategy Development and Implementation:Develop and execute CRM strategies to enhance customer engagement, drive retention, and support business objectives. Collaborate with marketing, sales, and digital teams to align CRM efforts with overall customer experience strategies. CRM System Management:Oversee the configuration, management, and optimization of Client's CRM systems (e.g., Salesforce, Dynamics 365), ensuring the systems are fully utilized to meet customer and business needs. Troubleshoot issues and work with IT to resolve technical challenges. Customer Data Management:Ensure data quality and integrity by implementing best practices for customer data collection, segmentation, and enrichment. Maintain a customer database that allows for targeted, personalized marketing and communication strategies. Campaign Planning and Execution:Lead the creation and execution of CRM campaigns, including email, SMS, loyalty programs, and push notifications, ensuring they are aligned with business objectives and customer preferences. Performance Monitoring and Reporting:Track the effectiveness of CRM campaigns through key performance indicators (KPIs), such as customer retention rates, engagement levels, and ROI. Provide regular reports to senior leadership on campaign results and customer insights. Collaboration Across Functions:Work closely with marketing, digital, sales, and customer service teams to ensure CRM strategies are integrated across all touchpoints and deliver a consistent and exceptional customer experience. Continuous Improvement:Stay up to date with industry best practices, CRM trends, and technological advancements. Recommend improvements to Client's CRM strategies, tools, and processes based on market research and customer feedback. Qualifications Any Graduation

Skill required: Marketing Operations - Campaign Management Designation: Campaign Strategy Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years What would you do? Help balance increased marketing complexity and diminishing marketing resources. Drive marketing performance with deep functional and technical expertise, while accelerating time-to-market and operating efficiencies at scale through Data and Technology, Next Generation Content Services, Digital Marketing Services & Customer Engagement and Media Growth Services.Role requires Digital Marketing Ads & Promotion creation/design The Channel Activation Manager is responsible for driving the effective execution of channel strategies to optimize customer engagement and maximize business performance. This role focuses on operationalizing go-to-market plans, managing cross-channel initiatives, and ensuring that campaigns and activities deliver measurable results. The Channel Activation Manager plays a critical role in bridging strategy and execution, working collaboratively with internal teams and external partners to achieve channel objectives.Campaign Management focuses on planning, executing, tracking and analysis of direct marketing campaigns. The team is responsible for the entire lifecycle of a marketing campaign, from inception to launch to evaluation of result. The team is accountable for analyzing the effectiveness of marketing campaigns using ROI calculations. The role may require for you to have a good understanding of digital marketing, email marketing and technologies like Salesforce Marketing Cloud, Salesforce CRM, Salesforce Automation studio, Google DV360 and Responsys.experience in channel marketing, sales, or activation roles. Proven track record of managing successful channel activation campaigns. Experience working in cross-functional environments with internal teams and external partners. Familiarity with both traditional and digital marketing channels. What are we looking for? Problem-solving skills Expertise in channel marketing and activation strategies. Proficiency in using CRM systems, marketing automation tools, and analytics platforms. Strong project management skills with the ability to manage multiple initiatives simultaneously. Knowledge of digital marketing techniques, including social media, email campaigns, and e-commerce. Financial skills to manage budgets and analyze return on investment (ROI). Excellent communication and presentation skills. Strong analytical and problem-solving abilities. Ability to collaborate and build relationships across diverse teams and stakeholders. Creative thinking with a customer-centric approach. Organizational skills and attention to detail. Creative thinking with a customer-centric approach. Organizational skills and attention to detail. Ability to collaborate and build relationships across diverse teams and stakeholders. Roles and Responsibilities: Lead the activation of channel marketing campaigns across multiple platforms and touchpoints, ensuring alignment with strategic objectives. Develop and implement initiatives to enhance the efficiency and effectiveness of channel activities. Work closely with sales, marketing, and product teams to ensure seamless integration and execution of channel plans. Monitor and evaluate the performance of channel activities using key performance indicators (KPIs), providing actionable insights for continuous improvement. Oversee the allocation and utilization of resources to deliver channel activities within budget. Collaborate with external partners and vendors to ensure high-quality execution of channel activation initiatives. Ensure that all channel activities are designed to enhance the customer experience and drive satisfaction. Identify and implement new tools, technologies, and approaches to improve channel activation processes. Qualifications Any Graduation

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Microsoft Dynamics CRM Technical Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. You will oversee the development process and ensure successful project delivery. Roles & Responsibilities: Expected to be an SME Collaborate and manage the team to perform Responsible for team decisions Engage with multiple teams and contribute on key decisions Provide solutions to problems for their immediate team and across multiple teams Lead the application development process Coordinate with stakeholders to gather requirements Ensure timely delivery of projects Professional & Technical Skills: Must To Have Skills: Proficiency in Microsoft Dynamics CRM Technical Strong understanding of CRM systems Experience in customizing and configuring Dynamics CRM Knowledge of CRM integration with other systems Experience in troubleshooting and resolving technical issues Additional Information: The candidate should have a minimum of 5 years of experience in Microsoft Dynamics CRM Technical This position is based at our Hyderabad office A 15 years full-time education is required Qualifications 15 years full time education

Project Role : Business Architect Project Role Description : Define opportunities to create tangible business value for the client by leading current state assessments and identifying high level customer requirements, defining the business solutions and structures needed to realize these opportunities, and developing business case to achieve the vision. Must have skills : Microsoft Dynamics CRM Technical Good to have skills : DevOps Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Business Architect, you will define opportunities to create tangible business value for the client by leading current state assessments and identifying high level customer requirements, defining the business solutions and structures needed to realize these opportunities, and developing business case to achieve the vision. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work related problems. Lead current state assessments to identify customer requirements. Develop business solutions and structures to realize opportunities. Create business cases to achieve the vision. Provide guidance and mentorship to junior professionals. Collaborate with cross-functional teams to drive business outcomes. Professional & Technical Skills: Must To Have Skills: Proficiency in Microsoft Dynamics CRM Technical. Good To Have Skills: Experience with DevOps. Strong understanding of CRM systems and their technical functionalities. Ability to design and implement CRM solutions tailored to business needs. Experience in integrating CRM systems with other business applications. Additional Information: The candidate should have a minimum of 3 years of experience in Microsoft Dynamics CRM Technical. This position is based at our Hyderabad office. A 15 years full time education is required. Qualifications 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Microsoft Dynamics CRM Technical Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your day will involve overseeing the application development process, collaborating with team members, and ensuring project success. Roles & Responsibilities: Expected to be an SME Collaborate and manage the team to perform Responsible for team decisions Engage with multiple teams and contribute on key decisions Provide solutions to problems for their immediate team and across multiple teams Lead the application development process Ensure timely delivery of projects Provide technical guidance and support to team members Professional & Technical Skills: Must To Have Skills:Proficiency in Microsoft Dynamics CRM Technical Strong understanding of CRM systems Experience in customizing and configuring Dynamics CRM solutions Knowledge of CRM development best practices Hands-on experience in CRM integration and data migration Additional Information: The candidate should have a minimum of 7.5 years of experience in Microsoft Dynamics CRM Technical This position is based at our Gurugram office A 15 years full-time education is required Qualifications 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Microsoft Dynamics CRM Technical Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. You will oversee the development process and ensure successful project delivery. Roles & Responsibilities: Expected to be an SME Collaborate and manage the team to perform Responsible for team decisions Engage with multiple teams and contribute on key decisions Provide solutions to problems for their immediate team and across multiple teams Lead the application development process Coordinate with stakeholders to gather requirements Ensure timely delivery of projects Professional & Technical Skills: Must To Have Skills:Proficiency in Microsoft Dynamics CRM Technical Strong understanding of CRM systems Experience in customizing and configuring Dynamics CRM Knowledge of CRM integration with other systems Hands-on experience in troubleshooting and issue resolution Additional Information: The candidate should have a minimum of 5 years of experience in Microsoft Dynamics CRM Technical This position is based at our Kolkata office A 15 years full-time education is required Qualifications 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Microsoft Dynamics CRM Technical Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. You will oversee the development process and ensure successful project delivery. Roles & Responsibilities: Expected to be an SME Collaborate and manage the team to perform Responsible for team decisions Engage with multiple teams and contribute on key decisions Provide solutions to problems for their immediate team and across multiple teams Lead the application development process Coordinate with stakeholders to gather requirements Ensure timely delivery of projects Professional & Technical Skills: Must To Have Skills: Proficiency in Microsoft Dynamics CRM Technical Strong understanding of CRM systems Experience in customizing and configuring Dynamics CRM Knowledge of CRM integration with other systems Hands-on experience in troubleshooting and issue resolution Additional Information: The candidate should have a minimum of 7.5 years of experience in Microsoft Dynamics CRM Technical This position is based at our Hyderabad office A 15 years full-time education is required Qualifications 15 years full time education

remote typeOn-site locationsHyderabad, TS time typeFull time posted onPosted 3 Days Ago job requisition idREQ426103 What this job involves We are seeking a motivated and ambitious Assistant Manager of Business Development to join our Projects team. In this role, you will support senior management in driving business growth, assist in developing and implementing business development strategies, and play a key role in nurturing client relationships. What your day-to-day will look like Support the Business Development Manager in identifying and qualifying new business opportunities within the commercial real estate sector Assist in developing and executing strategic business development plans Help maintain and grow relationships with existing clients and prospects Prepare and contribute to the creation of proposals, presentations, and pitch materials Coordinate and attend client meetings, industry events, and networking functions Conduct market research to identify trends, competitor activities, and potential opportunities Collaborate with cross-functional teams to ensure alignment of business development efforts with project delivery capabilities Maintain and update CRM systems with accurate client and opportunity information Assist in the development of marketing collateral and thought leadership content Track and report on key performance indicators related to business development activities Desired or preferred experience and technical skills Bachelor's degree in Business, Real Estate, Marketing, or related field 3-5 years of experience in business development, sales, or account management, preferably in the commercial real estate or construction industry Familiarity with project management concepts and practices Strong communication and interpersonal skills Excellent organizational and time management abilities Proficiency in CRM systems, Microsoft Office suite, and presentation software Ability to work effectively in a team environment and independently Self-starter with a growth mindset and willingness to learn Required Skills and Experience: BE/BTech or MBA or relevant master's degree Experience with project management software and tools Knowledge of sustainability trends in real estate and construction Estimated compensation for this position is: The salary listed is an estimate and not guaranteed. A salary offer will vary based on applicants education, experience, skills, abilities, geographic location, internal equity and alignment with market data Location Hyderabad Job Tags: Business Development Location On-site Hyderabad, TS Scheduled Weekly Hours: 48 . Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page > I want to work for JLL.

Role Overview: Handelnine Global is seeking a highly motivated and skilled Senior Executive - Global Customer Service to join our customer service team. The ideal candidate will work closely with the Team Leader to resolve international customer queries and ensure a seamless experience for customers across multiple countries. This is a key position in helping us maintain and grow our global customer service operations. Key Responsibilities: Customer Query Resolution: Efficiently address and resolve international customer queries via multiple communication channels (email, live chat, phone) to ensure customer satisfaction. Timely and Professional Responses: Ensure that all customer queries, regardless of their nature, are addressed promptly and professionally, maintaining high standards of communication. Proactive Support: Anticipate customer issues and provide proactive solutions before they escalate, minimizing repeat queries and improving customer satisfaction. Personalized Service: Tailor responses to individual customer needs and issues, ensuring that each customer feels valued and heard. Multichannel Support: Provide support across various communication channels, including email, live chat, and phone, ensuring consistent and reliable service regardless of the medium. Issue Documentation: Accurately document customer interactions, queries, and resolutions in the CRM system to ensure a clear record for future reference and improved service continuity. Escalation Prevention: Work to resolve issues at the first point of contact whenever possible, minimizing the need for escalations and ensuring a smooth customer experience. Empathy and Patience: Demonstrate patience and empathy, especially in handling frustrated or upset customers, to effectively manage their concerns and turn challenging situations into positive experiences. Collaborative Resolution: Collaborate with other internal teams (such as logistics, technical support, and product teams) when necessary to resolve complex queries and ensure a complete resolution. Continuous Improvement: Analyze recurring customer issues and work with the team to recommend improvements in processes, policies, or systems that could lead to better customer experiences and reduce future queries. Escalation Management: Effective Handling of Complex Cases: Manage high-priority or complex customer escalations with a calm, solution-focused approach, ensuring that issues are addressed thoroughly and professionally. Timely Resolution: Ensure that escalated issues are resolved within a defined timeframe, adhering to company standards for escalation handling and providing customers with regular updates. Root Cause Analysis: Identify the underlying cause of recurring issues during escalations and work closely with relevant departments to implement corrective actions that prevent future occurrences. Collaboration with Senior Management: Work closely with senior management and relevant teams (e.g., operations, and logistics) to ensure that all escalations are handled effectively and that no issue goes unresolved. Customer Communication: Maintain transparent communication with the customer throughout the escalation process, ensuring they are informed of the status, next steps, and expected resolution timelines. Desired Candidate Profile: Experience: 2-4 years of experience in a customer service role, specifically handling international customers. Skills: Strong problem-solving skills with the ability to listen attentively and resolve issues effectively. Analytical mindset to identify trends and patterns in customer queries. Excellent communication skills, both written and verbal. Strong interpersonal skills with the ability to work collaboratively with a team. Results-oriented and self-driven with the ability to handle multiple tasks simultaneously. Education: A minimum of a graduate degree in any field. Industry Background: Experience in e-commerce, online retail, or related sectors is highly preferred, with a strong understanding of the customer journey in an online shopping environment, from order placement to post-purchase support. Preferred candidate profile

Skill required: Channel Incentive Management - Channels Strategy Designation: Sales Prog & Incentive Mgmt Sr Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? Transforming sales to become a future-ready and digital B2B revenue engine.The team helps assess, design, build and implement best practices on process, organization, and technology to create, execute, and run a collaborative sales and support roles.Analyze customers and partners, optimize resources across channels to optimize return on investment (ROI), end-to-end (E2E) capability and operating model assessment and prioritization, technology enabled process and solution architecture to enable Routes to Market at speed, and options for rapid deployment through outsourced services. What are we looking for? "Proven experience in sales operations within a BPO environment, ideally with expertise in managing large sales teams and complex data sets. Knowledge of industry-specific sales processes and best practices Required Skills and Qualifications:Strong attention to detail and accuracy in data entryExcellent communication and interpersonal skills to interact with customers and internal teamsAnalytical Skills: Strong analytical mindset with ability to analyse data from various reports and provide insightsShould have experience working with large datasetsSales Knowledge:Understanding of sales processes, key performance indicators (KPIs), and sales methodologies. Compensation Implementation:Expertise in implementing and structuring sales incentive plans, including commission structures and performance-based rewards. Communication Skills: Excellent written and verbal communication skills to effectively convey complex information to various stakeholders. Technical Proficiency:Proficient in data analysis tools, CRM systems, and sales incentive management software. Project Management:Ability to manage multiple projects simultaneously, meet deadlines, and prioritize tasks. ""- Ability to establish strong client relationship Ability to manage multiple stakeholders Adaptable and flexible Collaboration and interpersonal skills Problem-solving skills" Roles and Responsibilities: A Sales Incentives Management Specialist is responsible for Implementing, and administring sales incentive programs, and accurately calculate commissions by analyzing sales data, collaborating with client, and monitoring program effectiveness. Key responsibilities:Incentive Planning:Work with the Client Sales Leadership team to define the objectives, incentive plans and strategy.Incentive Plan Implementation:Implement the client provided plan and maintain sales incentive plans, including metrics, targets, payout structures, and performance thresholds, considering different sales channels and product lines. Data Analysis:Collect, analyze sales data to assess sales performance against targets, identify trends, and evaluate the effectiveness of existing incentive plans. Sales Alignment:Collaborate with client to ensure incentive plans are aligned with overall business goals and sales strategies. Communication and Training:Clearly communicate incentive plan details to sales teams, provide training on program mechanics, and address any questions or concerns. Performance Monitoring:Track sales performance against incentive plan metrics and publish.Compliance Management:Ensure all incentive programs comply with company policies, regulatory requirements, and legal standards as shared by the clientSystem Administration:Manage the sales incentive calculation system, ensuring accurate data input and timely commission payouts. Stakeholder Management:Collaborate with cross-functional teams including finance, HR, and sales operations to ensure smooth implementation and administration of incentive programs. Qualification Any Graduation

Skill required: Incentive Compensation & Trade Promotion - Pricing & Profitability Optimization Designation: Sales Prog & Incentive Mgmt Sr Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? Transforming sales to become a future-ready and digital B2B revenue engine.The team helps assess, design, build and implement best practices on process, organization, and technology to create, execute, and run a collaborative sales and support roles.A set of techniques and processes that support defining a pricing strategy, creating a pricing model, and ensuring differentiated value for the opportunity pursuit. What are we looking for? "Proven experience in sales operations within a BPO environment, ideally with expertise in managing large sales teams and complex data sets. Knowledge of industry-specific sales processes and best practices Required Skills and Qualifications:Strong attention to detail and accuracy in data entryExcellent communication and interpersonal skills to interact with customers and internal teamsAnalytical Skills: Strong analytical mindset with ability to analyse data from various reports and provide insightsShould have experience working with large datasetsSales Knowledge:Understanding of sales processes, key performance indicators (KPIs), and sales methodologies. Compensation Implementation:Expertise in implementing and structuring sales incentive plans, including commission structures and performance-based rewards. Communication Skills: Excellent written and verbal communication skills to effectively convey complex information to various stakeholders. Technical Proficiency:Proficient in data analysis tools, CRM systems, and sales incentive management software. Project Management:Ability to manage multiple projects simultaneously, meet deadlines, and prioritize tasks. ""- Ability to establish strong client relationship Ability to manage multiple stakeholders Adaptable and flexible Collaboration and interpersonal skills Problem-solving skills" Roles and Responsibilities: "A Sales Incentives Management Specialist is responsible for Implementing, and administring sales incentive programs, and accurately calculate commissions by analyzing sales data, collaborating with client, and monitoring program effectiveness. Key responsibilities:Incentive Planning:Work with the Client Sales Leadership team to define the objectives, incentive plans and strategy.Incentive Plan Implementation:Implement the client provided plan and maintain sales incentive plans, including metrics, targets, payout structures, and performance thresholds, considering different sales channels and product lines. Data Analysis:Collect, analyze sales data to assess sales performance against targets, identify trends, and evaluate the effectiveness of existing incentive plans. Sales Alignment:Collaborate with client to ensure incentive plans are aligned with overall business goals and sales strategies. Communication and Training:Clearly communicate incentive plan details to sales teams, provide training on program mechanics, and address any questions or concerns. Performance Monitoring:Track sales performance against incentive plan metrics and publish.Compliance Management:Ensure all incentive programs comply with company policies, regulatory requirements, and legal standards as shared by the clientSystem Administration:Manage the sales incentive calculation system, ensuring accurate data input and timely commission payouts. Stakeholder Management:Collaborate with cross-functional teams including finance, HR, and sales operations to ensure smooth implementation and administration of incentive programs. " Qualification Any Graduation

Skill required: Channel Incentive Management - Channels Strategy Designation: Sales Prog & Incentive Mgmt Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? Transforming sales to become a future-ready and digital B2B revenue engine.The team helps assess, design, build and implement best practices on process, organization, and technology to create, execute, and run a collaborative sales and support roles.Analyze customers and partners, optimize resources across channels to optimize return on investment (ROI), end-to-end (E2E) capability and operating model assessment and prioritization, technology enabled process and solution architecture to enable Routes to Market at speed, and options for rapid deployment through outsourced services. What are we looking for? "Proven experience in sales operations within a BPO environment, ideally with expertise in managing large sales teams and complex data sets. Knowledge of industry-specific sales processes and best practices Required Skills and Qualifications:Strong attention to detail and accuracy in data entryExcellent communication and interpersonal skills to interact with customers and internal teamsAnalytical Skills: Strong analytical mindset with ability to analyse data from various reports and provide insightsShould have experience working with large datasetsSales Knowledge:Understanding of sales processes, key performance indicators (KPIs), and sales methodologies. Compensation Implementation:Expertise in implementing and structuring sales incentive plans, including commission structures and performance-based rewards. Communication Skills: Excellent written and verbal communication skills to effectively convey complex information to various stakeholders. Technical Proficiency:Proficient in data analysis tools, CRM systems, and sales incentive management software. Project Management:Ability to manage multiple projects simultaneously, meet deadlines, and prioritize tasks. ""- Ability to establish strong client relationship Ability to manage multiple stakeholders Adaptable and flexible Collaboration and interpersonal skills Problem-solving skills" Roles and Responsibilities: "A Sales Incentives Management Specialist is responsible for Implementing, and administring sales incentive programs, and accurately calculate commissions by analyzing sales data, collaborating with client, and monitoring program effectiveness. Key responsibilities:Incentive Plan Implementation:Implement the client provided plan and maintain sales incentive plans, including metrics, targets, payout structures, and performance thresholds, considering different sales channels and product lines. Data Analysis:Collect, analyze sales data to assess sales performance against targets, identify trends, and evaluate the effectiveness of existing incentive plans. Sales Alignment:Collaborate with client to ensure incentive plans are aligned with overall business goals and sales strategies. Communication and Training:Clearly communicate incentive plan details to sales teams, provide training on program mechanics, and address any questions or concerns. Performance Monitoring:Track sales performance against incentive plan metrics and publish.Compliance Management:Ensure all incentive programs comply with company policies, regulatory requirements, and legal standards as shared by the clientSystem Administration:Manage the sales incentive calculation system, ensuring accurate data input and timely commission payouts. Stakeholder Management:Collaborate with cross-functional teams including finance, HR, and sales operations to ensure smooth implementation and administration of incentive programs. " Qualification Any Graduation

Skill required: Incentive Compensation & Trade Promotion - Pricing & Profitability Optimization Designation: Sales Prog & Incentive Mgmt Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? Transforming sales to become a future-ready and digital B2B revenue engine.The team helps assess, design, build and implement best practices on process, organization, and technology to create, execute, and run a collaborative sales and support roles.A set of techniques and processes that support defining a pricing strategy, creating a pricing model, and ensuring differentiated value for the opportunity pursuit. What are we looking for? "Proven experience in sales operations within a BPO environment, ideally with expertise in managing large sales teams and complex data sets. Knowledge of industry-specific sales processes and best practices Required Skills and Qualifications:Strong attention to detail and accuracy in data entryExcellent communication and interpersonal skills to interact with customers and internal teamsAnalytical Skills: Strong analytical mindset with ability to analyse data from various reports and provide insightsShould have experience working with large datasetsSales Knowledge:Understanding of sales processes, key performance indicators (KPIs), and sales methodologies. Compensation Implementation:Expertise in implementing and structuring sales incentive plans, including commission structures and performance-based rewards. Communication Skills: Excellent written and verbal communication skills to effectively convey complex information to various stakeholders. Technical Proficiency:Proficient in data analysis tools, CRM systems, and sales incentive management software. Project Management:Ability to manage multiple projects simultaneously, meet deadlines, and prioritize tasks. ""- Ability to establish strong client relationship Ability to manage multiple stakeholders Adaptable and flexible Collaboration and interpersonal skills Problem-solving skills" Roles and Responsibilities: "A Sales Incentives Management Specialist is responsible for Implementing, and administring sales incentive programs, and accurately calculate commissions by analyzing sales data, collaborating with client, and monitoring program effectiveness. Key responsibilities:Incentive Plan Implementation:Implement the client provided plan and maintain sales incentive plans, including metrics, targets, payout structures, and performance thresholds, considering different sales channels and product lines. Data Analysis:Collect, analyze sales data to assess sales performance against targets, identify trends, and evaluate the effectiveness of existing incentive plans. Sales Alignment:Collaborate with client to ensure incentive plans are aligned with overall business goals and sales strategies. Communication and Training:Clearly communicate incentive plan details to sales teams, provide training on program mechanics, and address any questions or concerns. Performance Monitoring:Track sales performance against incentive plan metrics and publish.Compliance Management:Ensure all incentive programs comply with company policies, regulatory requirements, and legal standards as shared by the clientSystem Administration:Manage the sales incentive calculation system, ensuring accurate data input and timely commission payouts. Stakeholder Management:Collaborate with cross-functional teams including finance, HR, and sales operations to ensure smooth implementation and administration of incentive programs. " Qualification Any Graduation

Skill required: Configure Price Quote - Pricing & Profitability Optimization Designation: Pricing Optimization Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? Transforming sales to become a future-ready and digital B2B revenue engine.The team helps assess, design, build and implement best practices on process, organization, and technology to create, execute, and run a collaborative sales and support roles.A set of techniques and processes that support defining a pricing strategy, creating a pricing model, and ensuring differentiated value for the opportunity pursuit. What are we looking for? "Proven experience in sales operations within a BPO environment, ideally with expertise in managing large sales teams and complex data sets. Knowledge of industry-specific sales processes and best practices Excellent Communication Skills: Strong verbal and written communication skills to interact with customers and internal stakeholders effectively. Analytical Skills: Strong analytical mindset with ability to analyse data from various reports and provide insights to the sales teams. Pricing Knowledge:Understanding of pricing concepts, including cost-plus, value-based, and competitive pricing.CRM Proficiency:Expertise in using CRM systems to manage pricing data and generate quotes. Communication Skills: Excellent written and verbal communication skills to effectively convey pricing information to sales teams and customers. Collaboration:Ability to work effectively with sales teams, marketing, finance, and other departments for workflows of the pricing approvals and queries. Relevant Experience:Previous experience in a sales pricing support role, preferably within the same industry. Proven track record of effectively managing pricing requests.""- Ability to establish strong client relationship Ability to manage multiple stakeholders Adaptable and flexible Collaboration and interpersonal skills Problem-solving skills" Roles and Responsibilities: "A ""Sales Pricing Support Specialist"" is responsible for providing pricing and administrative support to the sales team by managing pricing enablement, generating accurate quotes, and ensuring compliance with pricing policies, ultimately aiming to optimize sales revenue and profitability while maintaining competitive pricing.Key Responsibilities:Quote Generation:Develop and deliver accurate and timely sales quotes based on product specifications, customer needs, and pricing guidelines. Pricing Strategy Development:Collaborate with client to implement aligned pricing strategies from Sales Organisation for new products, promotions, and customer segments. Pricing Compliance:Monitor and enforce established pricing policies, ensuring adherence to company guidelines and legal regulations. Data Management:Maintain and update pricing data in CRM systems, including product details, pricing tiers, and discounts. Sales Support:Provide pricing information and guidance to sales representatives, addressing pricing inquiries and resolving customer concerns. Reporting:Generate regular pricing reports and dashboards to track key metrics and identify trends. " Qualification Any Graduation

Skill required: Configure Price Quote - Pricing & Profitability Optimization Designation: Pricing Optimization Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? Transforming sales to become a future-ready and digital B2B revenue engine.The team helps assess, design, build and implement best practices on process, organization, and technology to create, execute, and run a collaborative sales and support roles.A set of techniques and processes that support defining a pricing strategy, creating a pricing model, and ensuring differentiated value for the opportunity pursuit. What are we looking for? "Proven experience in sales operations within a BPO environment, ideally with expertise in managing large sales teams and complex data sets. Knowledge of industry-specific sales processes and best practices Excellent Communication Skills: Strong verbal and written communication skills to interact with customers and internal stakeholders effectively. Analytical Skills: Strong analytical mindset with ability to analyse data from various reports and provide insights to the sales teams. Pricing Knowledge:Understanding of pricing concepts, including cost-plus, value-based, and competitive pricing.CRM Proficiency:Expertise in using CRM systems to manage pricing data and generate quotes. Communication Skills: Excellent written and verbal communication skills to effectively convey pricing information to sales teams and customers. Collaboration:Ability to work effectively with sales teams, marketing, finance, and other departments for workflows of the pricing approvals and queries. Relevant Experience:Previous experience in a sales pricing support role, preferably within the same industry. Proven track record of effectively managing pricing requests.""- Ability to establish strong client relationship Ability to manage multiple stakeholders Adaptable and flexible Collaboration and interpersonal skills Problem-solving skills" Roles and Responsibilities: "A ""Sales Pricing Support Specialist"" is responsible for providing pricing and administrative support to the sales team by managing pricing enablement, generating accurate quotes, and ensuring compliance with pricing policies, ultimately aiming to optimize sales revenue and profitability while maintaining competitive pricing.Key Responsibilities:Quote Generation:Develop and deliver accurate and timely sales quotes based on product specifications, customer needs, and pricing guidelines. Pricing Strategy Development:Collaborate with client to implement aligned pricing strategies from Sales Organisation for new products, promotions, and customer segments. Pricing Compliance:Monitor and enforce established pricing policies, ensuring adherence to company guidelines and legal regulations. Data Management:Maintain and update pricing data in CRM systems, including product details, pricing tiers, and discounts. Sales Support:Provide pricing information and guidance to sales representatives, addressing pricing inquiries and resolving customer concerns. Reporting:Generate regular pricing reports and dashboards to track key metrics and identify trends. " Qualification Any Graduation