311 Crm Systems Jobs - Page 10

Strategic Sales Leadership: Develop and implement sales strategies to achieve organizational revenue targets and expand market share. Lead the Field Sales team, providing direction, mentorship, and support to ensure high performance and professional growth. Collaborate with senior management to align sales objectives with the company's business goals. Team Management: Recruit, train, and manage a team of sales managers and representatives. Set performance goals, monitor progress, and conduct regular performance reviews. Foster a positive team environment that encourages collaboration, innovation, and continuous improvement. Client Acquisition & Relationship Management: Oversee the identification and acquisition of new business opportunities. Maintain and strengthen relationships with key clients, ensuring their needs are met and fostering long-term partnerships. Participate in high-level negotiations and client meetings to secure major contracts. Sales Operations: Analyze market trends and competitor activities to identify opportunities and threats. Ensure the effective use of CRM systems to track sales activities, manage pipelines, and generate reports. Develop and manage the sales budget, ensuring efficient allocation of resources. Product & Service Expertise: Maintain in-depth knowledge of the company's Freight Forwarding services, including Air and Sea Stay updated on industry developments and competitor offerings to position our services effectively in the market. Reporting & Administration: Prepare detailed sales reports and presentations for senior management. Ensure compliance with company policies, industry regulations, and ethical standards. Oversee administrative tasks related to sales operations, including contract management and customer documentation. DSO and Collections Focus: Monitor and manage DSO to ensure timely collections and minimize overdue receivables. Develop and implement effective collection strategies to achieve collection targets. Collaborate with the finance team to resolve any billing or payment issues promptly. QUALIFICATION AND COMPETECIES: 15+ years of relevant industry experience and minimum 5 years in a managerial role Bachelor or MBA degree Proven success in leading and managing a sales team to achieve and exceed targets. Strong analytical and problem-solving abilities. Extensive experience in client relationship management and strategic sales planning. Excellent interpersonal, commercial & communication skills to build & manage profitable business relationships with customers, suppliers & stakeholders across the country & network Dynamic writing, presentation, relationship-building, negotiation, and problem-solving skills Good communication skills in English, Hindi & respective regional language, both oral and written. Confident, self-driven and a team player

Main Responsibilities 1. Work with the Corporate Partnerships Manager, and the events team to develop high quality, commercially successful event sponsorship models, in line with the Funds ethical collaboration policy. 2. To secure event sponsorship and exhibition income, to achieve stretching income targets. 3. Ensure that event sponsorship products are consistent with our corporate partnership programmes, and maximize opportunities for cross selling of sponsorship and partnership programmes 4. Build and maintain strong external relationships with potential sponsors, corporate partners, and supporters, through securing and leading new business meetings, and maintaining strong relationships 5. Writing high-quality external communications documents, including sponsorship marketing materials as required (working closely with the events team) 6. Ensure that all approaches to the corporate sector are tracked consistently, through effective use of a CRM system or tracking spreadsheet. Contribute to and support other departmental work as appropriate. Interested candidates can share their resume at sourcing@unire.co.in

- Manage large amounts of incoming phone calls. - Identify and assess customers' needs to achieve satisfaction. - Build sustainable relationships and trust with customer accounts through open and interactive communication. - Provide accurate, valid and complete information by using the right methods/tools. - Meet personal/customer service team sales targets and call handling quotas. - Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. - Keep records of customer interactions, process customer accounts and file documents - Follow communication procedures, guidelines and policies. - Take the extra mile to engage customers. Requirements and skills : - Proven customer support experience or experience as a Client Service Representative - Track record of over-achieving quota - Strong phone contact handling skills and active listening - Familiarity with CRM systems and practices - Customer orientation and ability to adapt/respond to different types of characters. - Excellent communication and presentation skills - Ability to multi-task, prioritize, and manage time effectively. This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Roles and Responsibilities of a Telecaller : Here are some typical responsibilities you can incorporate into a comprehensive job description for a telecaller. - Initiate outbound calls to potential customers to introduce and promote products/services. - Conduct follow-up calls to nurture leads. - Build rapport with potential customers. - Identify potential leads through effective questioning and conversation. - Meet and exceed daily, weekly, and monthly sales targets. - Efficiently manage call time to maximize productivity and achieve sales goals. - Stay updated on industry trends, product knowledge, and sales techniques. - Follow predefined scripts while adapting to customer responses to maintain consistency. - Collaborate with team members. Qualifications and Skills of a Telecaller : - Here are some skills and qualifications that you can incorporate into your job description for hiring a telecaller. - Bachelor's degree or higher in any field. - Effective verbal communication skills. - Active listening and attention to detail abilities. - Flexibility to adapt to changing scripts and strategies. - Good understanding of the product or service they are selling. - Effective time management skills. - Basic proficiency in using computer applications and CRM systems. - An optimistic and result-driven mindset. - Spontaneous thinking abilities to resolve customer issues. - Ability to multitask. - Ability to work independently and take the initiative when necessary. - Capable of representing the company professionally. Salary : When hiring a telecaller, it is important to consider the financial aspect. As per industry standards, the average salary of a fresher telecaller is - 3.5 LPA - 6 LPA. However, the salary range for an experienced telecaller can vary from - 5 LPA to - 11 LPA, based on factors, such as location, company, experience, and skills. This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Manage relationships with outsourced debt collection agencies, Onboard and evaluate new agencies for suitability and performance.Responsibilities: Job Description: Agency Manager Debt Collection (Outsourcing Management) Experience: Minimum 5 years in Debt Collection, with at least 2 years of experience managing outsourced agencies Education: Graduate in any discipline + DRA Certificate compulsory Key Responsibilities: 1. Outsourcing Management: Manage relationships with outsourced debt collection agencies Onboard and evaluate new agencies for suitability and performance. Ensure outsourced agencies adhere to company policies, compliance guidelines, and SLAs. 2. Performance Monitoring: Track the performance of agencies in different DPD buckets Conduct regular performance reviews and implement corrective actions when needed Analyze recovery metrics and ensure agencies meet assigned recovery targets. 3.Compliance and Quality Control: ""Monitor agencies for adherence to regulatory requirements and company compliance standards."" Conduct periodic audits and checks to maintain quality in the debt collection process. Ensure customer interactions are professional, ethical, and compliant with industry norms. 4. Collaboration and Coordination: ""Act as a liaison between outsourced agencies and in-house teams, including Legal, Compliance, and Field Operations."" Address escalated cases or customer grievances related to agency interactions. Provide agencies with necessary data, tools, and resources for effective recovery. 5. Strategy and Process Improvement: Develop and implement strategies to optimize recovery through outsourced partners. Identify process bottlenecks and recommend improvements to enhance efficiency. Drive innovation by introducing tools, technologies, or practices to improve agency performance. 6. Reporting and Analysis: ""Prepare and present periodic reports on agency performance, recovery trends, and challenges."" Analyze data to derive insights and refine strategies for better results. Maintain detailed records of agency activities and customer recovery efforts. Key Skills and Requirements: ""Experience: Minimum 5 years in debt collection, with at least 2 years managing outsourced agencies."" Education: Graduate in any discipline Technical Skills: Proficiency in Excel for data analysis and reporting Experience with CRM systems and dialer tools. Work Ethic: Highly organized, target-driven, and focused on continuous improvement Job Perks: Competitive salary and performance-based incentives. Opportunity to work in a dynamic fintech environment. Exposure to advanced analytics tools and debt collection strategies. Professional development opportunities and cross-functional collaboration. Note: Please mention ""Business Analyst Debt Collection Process"" in the subject line of your email.

Develop and implement collection strategies for different DPD buckets. Job Description: Digital Collection Specialist Location: Marol, Andheri East, Mumbai Experience: Minimum 2 years in digital collections or digital marketing for financial services Education: Graduate in any discipline Technical Skills: Experience in digital communication tools, CRM systems, and performance marketing tools Key Responsibilities: 1. Digital Debt Collection: Manage digital outreach campaigns for pre-due and overdue loan customers using SMS, WhatsApp, email, IVR, and in-app notifications. Create and execute targeted strategies to recover delinquent loans through digital channels. 2. Performance Campaign Management: Use performance marketing tools to drive repayment behavior, including automated triggers and reminders. Monitor the effectiveness of campaigns and optimize them for better results. 3. Technology and Tools: Work with CRM systems to segment customer data and create customized communication plans. Leverage conversational bots and AI-based tools for automated follow-ups and customer interaction. 4. Data Analysis and Reporting: Analyze customer behavior and repayment trends to improve communication strategies. Generate regular performance reports, including recovery rates, click-through rates, and engagement levels. 5. Collaboration: Coordinate with the legal, field recovery, and compliance teams for specific customer cases. Work closely with the marketing and tech teams to enhance digital collection processes. 6. Compliance and Customer Engagement: Ensure all digital communication adheres to regulatory guidelines and company policies. Maintain a customer-centric approach while maximizing recovery efforts. 7. Continuous Improvement: Stay updated with the latest tools and trends in digital debt collection. Propose and implement new strategies to enhance the efficiency of digital collection efforts. Key Skills and Requirements: Experience: Minimum 2 years in digital collections, performance marketing, or related roles in financial services. Education: Graduate in any discipline. Technical Skills: Proficiency in tools for SMS/WhatsApp campaigns, IVR systems, and in-app notifications. Familiarity with CRM platforms and basic Excel skills for data analysis. Experience with conversational bots and automation tools is a plus. Analytical Skills: Strong ability to analyze data and derive actionable insights. Communication Skills: Fluent in English and regional languages. Work Ethic: Goal-oriented, innovative, and organized. Job Perks: Competitive salary and performance incentives. Exposure to cutting-edge technology in fintech digital collections. Opportunities for professional development and growth. Job Location: Marol, Andheri East, Mumbai How to Apply: Interested candidates can send their resumes to lead.collections@fatakpay.com. Note: Please mention "Digital Collection Specialist" in the subject line of your email. Oversee the performance of specific debt collection buckets (e.g., Pre-Due, 0-30 DPD, 31-60 DPD, etc.). Develop strategies and action plans for recovery, based on bucket-wise aging and customer segmentation.

Iron Systems is an innovative, customer-focused provider of custom-built computing infrastructure platforms such as network servers, storage, OEM/ODM appliances, and embedded systems For more than 15 years, customers have trusted us for our innovative problem-solving combined with holistic design, engineering, manufacturing, logistics, and global support services, Report To: Director, GHRI Job Summary We are seeking a proactive and detail-oriented Team Leader to manage and oversee the day-to-day operations of the GHRI-FTEHelpdesk for the USCA (United States and Canada) region This role is pivotal in ensuring service engineer availability, optimizing workforce allocation, handling escalations, and delivering exceptional operational support, Key Responsibilities Team Leadership & Supervision: Lead, mentor, and support a team of helpdesk coordinators and analysts, Monitor performance metrics and ensure SLAs are met for service engineer dispatch and issue resolution, Conduct regular team meetings, performance reviews, and coaching sessions, Operational Management: Oversee daily operations related to workforce scheduling, engineer assignment, and real-time support, Coordinate with regional field teams to ensure engineers are available for scheduled jobs, Proactively address potential scheduling conflicts or resource shortages, Escalation Handling: Act as the first point of escalation for job delays, no-shows, or customer-impacting incidents, Analyse root causes and implement corrective actions to minimize repeat issues, Workforce Optimization: Collaborate with workforce planning teams to balance workload distribution and optimize coverage, Monitor service levels, engineer utilization, and schedule adherence KPIs, Process Improvement: Identify gaps in scheduling, communication, or escalation processes, Recommend and implement improvements to increase efficiency and service quality, Reporting & Analytics Generate and present reports on team performance, escalation trends, and workforce KPIs, Use data insights to guide decision-making and support business objectives, Key Skills Strong leadership and team management abilities, Excellent communication and interpersonal skills, Analytical and data-driven approach to problem-solving, Proficient in workforce management tools, CRM systems, and Microsoft Excel, Ability to work in a high-pressure, fast-paced environment with shifting priorities, Familiarity with service scheduling, SLAs, and technician dispatch logistics Nice To Have Experience with Salesforce, ServiceNow, or similar CRM/workforce platforms, Prior experience in the tech or field services industry,

- Oversee e-com ops & workflows - Lead tech upgrades & digital tools - Manage IT systems & infra - Track analytics for growth - Optimize sales & retention strategies - Enhance website with dev/design team Required Candidate profile - 3+ yrs in E-com/IT management - IT/Operations exp in beauty or hospitality preferred - Skills: PMP, ITIL, Six Sigma, ERP/CRM, project management, analytics - Bachelor’s in IT or related field

Join Our Team at iEnergizer Technical Customer Support Executive Are you enthusiastic and ready to kickstart or grow your career in technical customer service? iEnergizer is hiring motivated individuals for the role of Technical Customer Support Executive . We welcome both freshers and experienced candidates! Walk-In Interview Details: Location: iEnergizer, A-37, Sector 60, Noida (Gate No. 2, near Sector 59 Metro Station) Google Maps Location:- https://maps.app.goo.gl/MwJmDdjPtWUWiDtQ8?g_st=com.google.maps.preview.copy Timings: 10:00 AM 4:00 PM (Monday to Saturday) Steps to Apply: Complete the form : www.ienergizerbpo.com Join our WhatsApp group :- https://chat.whatsapp.com/ChpN8I1w9inHL43G5Zki0A On your resume , mention HR Anjali Thapa and meet her at Cabin H18 Reference : Add details of 3 friends (name, contact number, address) Share your token number after submitting the form Please Carry: A hard copy of your resume Your Aadhaar card (hard copy) Soft copies of all relevant documents Position Details: Role: Technical Customer Support Executive Salary: 23,500 CTC Experience: Open to freshers and experienced professionals Qualifications: B.Tech, B.Sc, BCA, MCA, M.Sc, B.E Required Skills: Strong communication and problem-solving abilities Job Responsibilities: Address and resolve customer technical issues via phone Ensure a professional and helpful interaction at all times Deliver timely solutions while maintaining customer satisfaction Shift Timings: Women: Day shifts Men: Rotational shifts Contact for Queries: HR Contact: Anjali Thapa WhatsApp: 9557011621 We look forward to seeing you there!

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet Thats why we need smart, committed people to join us Whether youre looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain, We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways, Are you curious about being part of our growth stor y while evolving your skills in a culture that will welcome your unique contributionsIf so, let's start the conversation, Enterprise Inside Sales Representative Position Summary The Enterprise Inside Sales Representative is responsible for generating net new sales and revenue by engaging large companies within an assigned book of business, which includes both new prospects and existing customer accounts This role also focuses on transactional opportunities within a shared book of business assigned to field sales This role requires close collaboration with the field sales team to execute account strategies, maintain strong relationships with accounts, and use a consultative approach to understand and align with the customers business goals Success in this role is measured by consistently meeting and exceeding monthly sales quotas, maintaining high activity metrics, and retaining existing customers, all within a collaborative, team-focused environment, Position Responsibilities Prospect within an assigned book of business, scheduling remote meetings with potential and existing customers, increase the product diversity with existing accounts Identify customer needs and match them with suitable solutions, focusing on transactional opportunities under $25k for assigned Enterprise accounts, Maintain consistent outreach through outbound prospecting, networking and executing marketing initiatives , SQL follow-up, and pipeline generation, tracking all activities in Salesforce, Own the full sales cycle, from lead qualification to deal closure, achieving sales quota targets, Partner with key decision-makers to align business strategies and ensure service level expectations Conduct remote Interactive Business Reviews to assess customer needs and develop tailored solutions, Build strong customer relationships to understand business objectives and align Iron Mountain solutions accordingly, Lead negotiation processes, ensuring pricing, profitability, and SLA agreements meet both customer and company expectations, Manage responses to RFPs, track activity in Salesforce, and stay updated on Iron Mountain products and industry trends, Identify and close new sales opportunities, working through Negotiated and RFP sales processes, and collaborating with internal teams for successful contract negotiations Re-engage unengaged accounts Qualify new logos to convert them into opportunities, Collaborate with Account Executives, Sales SMEs, and Operations to drive growth and ensure a positive customer experience, Leverage CRM, Salesforce, and social media analytics to enhance sales strategies and drive profitable growth, Drive API and renewals, Monitor revenue position in the assigned set of accounts, Enterprise Inside Sales Representative Required Skills Experience in cold calling, scheduling meetings, and consistently prospecting to fill a sales pipeline, even when it's full, Strong ability to ask probing questions to uncover client needs, assess their decision-making process, and ensure they have the right budget and timeline, Proven track record of negotiating deals, overcoming objections, and closing sales Ability to guide prospects through the sales process smoothly and confidently, Experience using CRM systems (e-g , Salesforce) to manage leads, track sales activity, and forecast outcomes Familiarity with social selling tools (e-g , LinkedIn) and video platforms (e-g , Zoom, Teams) for virtual selling, Strong interpersonal and communication skills to quickly build rapport, credibility, and trust with decision-makers Ability to present value propositions clearly and effectively, Ability to recover from rejection, maintain momentum, and stay motivated in a fast-paced, target-driven environment, Ability to manage multiple prospects and tasks while maintaining attention to detail, Competencies: Qualifying: Accurately assess prospectsreadiness to buy, including decision-makers, budget, and timelines, Sales Technology: Proficient in using CRM systems, social selling, and video tools to maximize efficiency, Reaches Decision Makers: Confidently engage with decision-makers to ensure impactful conversations and shorten sales cycles, Hunting: Proactively prospect for new business and maintain a full sales pipeline Category: Sales Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries We safeguard billions of our customersassets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts Take a look at our history here, Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics

We are also a fast-growing consulting and services organization specializing in providing AI, Data Analytics, and Digital Transformation solutions. Job Overview: Were seeking a Federal and SLED Lead Generation Specialist with a hunter mindset and deep understanding of government acquisition lifecycles. This role is ideal for someone who thrives in identifying and shaping early-stage opportunities, cultivating strategic partnerships, and driving top-of-funnel activity that directly impacts pipeline growth. Youll be responsible for sourcing, qualifying, and nurturing federal and SLED opportunities through government portals (SAM.gov, FPDS, USAspending.gov) and commercial platforms like GovWin. Youll also engage agency contacts, build teaming relationships, and collaborate internally to transition qualified leads into full pursuit. This role requires initiative, speed, and practical knowledge of how business really gets done in government procurement. This role requires a deep understanding of government procurement processes, agency structures, and set-aside programs (8(a), SDVOSB, WOSB, HUBZone, small business, sole-source, etc.). The ideal candidate will also manage the opportunity pipeline in a CRM system such as HubSpot, engage contracting officers, craft compelling pitches, and identify potential teaming and partnership opportunities with other vendors seeking certified partners. If you are someone who can make things happen, rather than just plan them, this is the role for you. Key Responsibilities: Opportunity Sourcing & Qualification Proactively scan and evaluate contract opportunities from SAM.gov, FPDS, USAspending.gov, and other public/commercial platforms. Monitor expiring contracts, forecasted procurements, and procurement trends aligned with core service offerings. Identify leads earlybefore the RFP dropsby analyzing budget data, vendor spending, and agency priorities. Teaming & Partnership Development Identify and initiate teaming opportunities with primes, subcontractors, and firms seeking 8(a), HUBZone, SDVOSB, and other set-aside-certified partners. Build and maintain a network of strategic alliances and potential teaming partners. Track open calls for partnerships and respond quickly with tailored capability pitches. Contracting Officer Engagement Initiate contact and maintain rapport with agency contracting officials and program managers. Craft and deliver tailored capability briefings and introductions to contracting teams and primes. Coordinate pre-RFP conversations and gather key intelligence to shape future responses. Pipeline Management Maintain a clean, up-to-date pipeline using CRM tools like HubSpot; track opportunity status, next steps, and communications history. Produce regular pipeline and forecast reports for leadership, highlighting high-potential deals and partner activity. Strategy & Compliance Support Leverage deep understanding of small business programs and procurement nuances to position the company advantageously. Monitor set-aside opportunities, sole-source triggers, and pathways to engage under limited competition frameworks. Internal Collaboration Collaborate with capture, proposal, and executive leadership to advance high-value leads to active pursuits. Prepare opportunity briefs and qualification summaries for go/no-go discussions. Job Requirements & Qualifications 5+ years in lead generation, capture support, or business development for federal and/or SLED markets. Deep knowledge of public sector procurement cycles, agency buying behaviors, and acquisition strategies. Strong experience working with government opportunity databases (SAM.gov, FPDS, GovWin, etc.). Familiarity with certification-based procurement programs: 8(a), SDVOSB, HUBZone, WOSB. Ability to build relationships with contracting officers, industry partners, and small business coordinators. Experience using CRM systems like HubSpot or Salesforce to manage and report on pipeline. Proven Track Record: Demonstrated success in driving new business growth, securing partnerships, and penetrating new markets. Must be results-driven and capable of delivering growth against set targets. Strategic Thinking & Action-Oriented: Able to think strategically while executing quickly and effectively. Must focus on driving real results, not just planning. Accountability & Decision-Making: Must be willing to make tough decisions and quickly address issues. Preferred Qualifications Prior experience working in or supporting a small business (especially 8(a)-certified firms). Familiarity with state procurement systems (e.g., California eProcure, Texas DIR, etc.). Understanding of government contracting vehicles (GSA Schedules, BPAs, IDIQs, etc.). Experience attending federal or SLED industry days and networking events Key Attributes Self-Starter: You dont wait to be told what to doyou see the opportunity and move. Closers Mentality: Focused on moving leads forward, not just collecting data. High Standards: Results-oriented and detail-obsessedno tolerance for sloppiness or slow follow-up. Agile Mindset: Comfortable pivoting strategies and messaging based on agency intel or partner feedback.

We are looking out for candidates with 1+yr of relevant experience. Key Responsibilities: Handle both inbound and outbound calls, with a strong preference for outbound calling experience. Engage with existing or potential customers to resolve queries, provide information, or promote services. Maintain a high level of customer satisfaction through effective communication. Record and update customer interactions in CRM systems. Requirements: 12 years of experience in a call center or telesales environment. Proven experience in outbound calling roles is highly desirable. Background in Telecom (Telco) sector preferred; candidates from SaaS environments are also encouraged to apply. Strong verbal communication skills and ability to handle pressure. Self-motivated and result-driven.

About the job You will play an important and active role in the day-to-day operations of the company as a BDE. You will have an excellent opportunity to be a key member of our Sales team and to position yourself for a wide range of career advancement opportunities that will be available to you. Responsibilities Conduct in-depth research on prospects Utilizing proprietary sales tools to contact and convert leads into clients Establishing rapport with potential clients via email and setting up meetings Meet and exceed sales targets Successfully create business from new and existing client accounts Work closely and collaboratively to develop and implement appropriate prospect strategies and plans Provide complete and appropriate solutions to boost revenue growth and profitability The ability to make cold calls as well as cold emails very efficiently Work internally with the Sales Management and Marketing teams to ensure proper quality and quantity of presentations Qualifications Excellent communication skill Experience 6m to 1 year 1 year carrying sales experience in Digital Advertising Domain Experience in various CRM systems A proven track record of revenue generation, client retention, and sales target achievement Strong written and verbal communication skills Strong convincing skills Good experience in Digital Advertising and software development domain An impressive network of potential new clients in the IT Industry and/or Verticals Fast learner and passionate about sales Excellent English Communication, Availaility for night shifts (5pm IST to 2am IST)

Minimum 4+ years of experience in Growth Marketing , with hands-on experience in inbound, outbound and paid marketing strategies. Position Overview: We are looking for a Growth Marketing Manager responsible for establishing and executing a multi-channel marketing strategy that drives lead generation, brand visibility, and customer acquisition in international markets. The ideal candidate will have a strong background in SaaS marketing with hands-on experience in inbound, outbound and paid marketing strategies. Market Analysis: Research and analyze market trends, customer needs, and the competitive landscape to drive strategic growth marketing decisions. Content Creation: Produce content (emails, blogs, landing pages, social posts, videos) to establish thought leadership and foster audience engagement. Outbound Campaign Management: Implement outbound lead generation campaigns using marketing automation, CRM systems, and data-driven prospecting techniques. LinkedIn Marketing: Create and manage LinkedIn campaigns, using tools like LinkedIn Sales Navigator to engage potential leads. Optimize LinkedIn Ads to drive visibility and lead generation. Campaign Optimization: Use data and analytics to continually improve campaign performance and ROI. Effectively use GA4, Looker Studio and other key performance metrics to drive decision making. SEO & SEM: Identify and optimize inbound strategy to drive organic traffic, enhance search rankings and conversions from paid search. Paid Marketing: Manage and optimize paid campaigns across LinkedIn, Google Ads, Facebook, and Instagram to boost brand visibility and customer acquisition. Collaboration & Support: Collaborate with product, sales, developer, and design teams to ensure marketing initiatives are aligned with overall business objectives. Qualifications: 4+ years of SaaS marketing experience, preferably in growth and performance marketing with a focus on international markets. Proven experience in SEO, SEM, paid social, content marketing, and marketing automation. Strong analytical skills with a data-driven approach to optimizing campaigns. Experience using tools like Google Analytics, Search Console, CRM systems, LinkedIn Ads, and social media platforms. Excellent verbal and written communication skills. Bachelors degree in Marketing, Business, or a related field (MBA is a plus). This is a great opportunity for a highly motivated marketing professional to take ownership and lead the growth marketing function. What youll love about us: Dress : Wear anything you like to the office and be as comfortable at work as you are in your own living room. Flexibility : Pick a time that fits you best, feel free to skip the commute and hit your deadline from home.

Manage and resolve customer grievances received through various channels (emails, calls, social media, regulatory bodies). Job Description: Escalation and Compliance Team Member Experience: Minimum 2 years in handling customer escalations, grievances, or compliance-related roles, preferably in the financial services or fintech sector Education: Graduate in any discipline (Law or Commerce background preferred) Certification: Knowledge of regulatory guidelines (RBI, NBFC) and DRA certification is an added advantage Key Responsibilities: Escalation Management: 1. Customer Grievance Handling: Manage and resolve customer grievances received through various channels (emails, calls, social media, regulatory bodies). Ensure timely resolution of Level 1 and Level 2 escalations, adhering to defined TAT (Turnaround Time). Maintain a customer-first approach while resolving escalations to protect the companys reputation. 2. Communication and Collaboration: Coordinate with internal departments (collections, legal, operations) to address customer issues effectively. Provide detailed responses to customers, explaining resolutions and any further actions needed. 3. Root Cause Analysis: Conduct root cause analysis for recurring grievances and suggest corrective measures. Prepare reports highlighting trends in customer complaints and recommend process improvements. Compliance Management: 1. Regulatory Adherence: Ensure all customer communication complies with regulatory guidelines (e.g., RBI). Assist in audits and ensure proper documentation of escalations and resolutions. 2. Policy and Process Implementation: Monitor compliance with company policies and procedures during customer interactions. Assist in developing SOPs for handling escalations and ensuring compliance with legal standards. 3. Documentation and Reporting: Maintain accurate records of escalations, resolutions, and compliance checks. Prepare regular compliance reports for management review. Key Skills and Requirements: Experience: Minimum 2 years in customer escalation handling or compliance roles, preferably in financial services. Education: Graduate in any discipline (Law or Commerce background preferred). Technical Skills: Proficiency in Excel and CRM systems for reporting and case management. Knowledge of legal and regulatory frameworks related to debt collection. Soft Skills: Strong communication and negotiation skills. Ability to handle difficult conversations with professionalism and empathy. Analytical Skills: Detail-oriented with the ability to identify patterns and trends in grievances. Critical thinking to suggest improvements in processes. Work Ethic: Organized, proactive, and focused on timely resolution.

Supervise, guide, and mentor a team of debt collection agents, Assign daily tasks, targets, and accounts to team members. Team Leader Debt Collection Agents Experience: Minimum 3 years in Debt Collection, with at least 1 year in a supervisory/team leader role Education: Graduate in any discipline + DRA Certificate compulsory Technical Skills: Proficient in Excel for reporting and analysis. Strong knowledge of CRM systems and dialer management. Key Responsibilities: 1. Team Management: Supervise, guide, and mentor a team of debt collection agents. Monitor performance and ensure agents meet or exceed collection targets Assign daily tasks, targets, and accounts to team members. 2. Performance Monitoring: Track and analyze agent productivity, connect rates, and recovery performance. Conduct regular one-on-one and team meetings to review progress and provide feedback. 3.Customer Interaction Oversight: Handle escalated customer interactions and disputes professionally. Ensure agents adhere to compliance, quality, and ethical standards during communication. 4. Training & Development: Provide training on negotiation skills, CRM usage, and debt collection best practices "Keep the team updated on product changes, collection strategies, and regulatory requirements." 5. Reporting: Generate and present daily, weekly, and monthly performance reports to the management Maintain records of delinquent accounts and follow-ups through CRM tools 6. Collaboration: Work closely with the legal, compliance, and field teams to resolve complex cases. Coordinate with other departments for payment reconciliations and customer queries. Key Skills and Requirements: Minimum 3 years in Debt Collection, with at least 1 year in a supervisory/team leader role Graduate in any discipline + DRA Certificate compulsory Technical Skills: Proficient in Excel for reporting and analysis Strong knowledge of CRM systems and dialer management. Work Ethic: Highly organized, target-driven, and focused on continuous improvement Location: Marol, Andheri East

Roles and Responsibilities: Drive revenue through exhibition space, sponsorship, and brochure sales through calls, Follow the sales culture and best practice across the portfolio. Fully understand the market internationally for the portfolio and build connections with new clients To be responsible for the revenue generation through sponsorship packages to achieve agreed sales targets. Ensuring strong sales culture with clear deadlines, targets and responsibilities. Sell sponsorship in accordance with set targets to ensure the revenue budget is achieved and exceeded Develop long term relationship through regular calls, offering information on the customers sector and sending information Questions customers in depth to ascertain their long term business requirements and target markets Presents benefits of attending our events to potential clients using visual aids or virtual meets To actively seek new customers from all relevant sources including trade press, competitors and other likeminded events. Provide the Portfolio Director with weekly report detailing forecast. Monitor sales figures and reporting on a weekly, monthly and quarterly basis to enable senior management to be updated on the progress of the sponsorships. Involvement with collections to ensure payments are made in line with the contract. Attend and travel to events. On site event execution and vendor management as per the format. Responsibilities Meet and exceed sales targets. Successfully create business from new and existing customer accounts Manage complex negotiations with senior level executives. Build rapport and establish long term relationships with customers. Qualifications 1-3 years' quota carrying sales experience. Experience and working knowledge of CRM systems. Demonstrable track record of over-achieving quota Strong written and verbal communication skills

Head of Sales,Sales & Marketing,sales leadership roles, ideally in hospitality, entertainment, or retail, data-driven decision making,CRM systems and Microsoft Office tools, dynamic and growth-focused work environment Role: Sales Head (B2B) Industry Type: IT Services & Consulting Department: Sales & Business Development Employment Type: Full Time, Permanent Role Category: Enterprise & B2B Sales Education UG: Any Graduate

Head of Sales,Sales & Marketing,sales leadership roles, ideally in hospitality, entertainment, or retail, data-driven decision making,CRM systems and Microsoft Office tools, dynamic and growth-focused work environment Role: Sales Head (B2B) Industry Type: IT Services & Consulting Department: Sales & Business Development Employment Type: Full Time, Permanent Role Category: Enterprise & B2B Sales Education UG: Any Graduate

Outbound calling and target based appoitment setting B2C in the US.Responsibilities: Conduct high-volume outbound calls to leads and prospects in the US market. Clearly and concisely articulate the value proposition of our products/services to potential customers. Identify customer needs and qualify leads based on predefined criteria. Effectively handle objections and address customer inquiries in a professional and persuasive manner. Achieve and consistently exceed daily, weekly, and monthly targets for appointment setting. Accurately record call outcomes and lead information in our CRM system. Follow established scripts and call flows while maintaining a natural and engaging conversational style. Stay up-to-date on product/service knowledge, industry trends, and competitor activities. Collaborate effectively with the sales team to ensure a smooth handover of qualified appointments. Maintain a positive and professional attitude while representing the company. Adhere to all company policies and ethical sales practices. Provide feedback to the team leader on lead quality and call effectiveness. Prior experience in International Sales calling

Responsibilities: Contact potential customers via telephone to introduce our products/services. Explain the features and benefits of our offerings to potential customers. Follow up on leads generated through various channels. Handle customer inquiries and provide relevant information. Maintain accurate records of customer interactions and transactions. Meet daily, weekly, and monthly sales targets. Build and maintain a positive relationship with customers. Collaborate with the sales team to identify opportunities for upselling or cross-selling. Stay updated on product/service knowledge and industry trends. Provide feedback to the management regarding customer concerns and market trends. Requirements: Proven experience as a Telecaller or similar customer service/sales role. Excellent communication skills, both verbal and written. Ability to convince and persuade potential customers. Strong negotiation and interpersonal skills. Good organizational and time management abilities. Ability to work in a fast-paced environment. Basic computer skills and familiarity with CRM systems. High school diploma or equivalent; additional education or certification in sales or marketing is a plus. Fluent in multiple languages is an advantage. Positive attitude and willingness to learn and grow within the role. Excellent communication skills (verbal and written) Persuasive abilities Active listening Interpersonal skills Time management Organizational skills Problem-solving AdaptabilityConfidence Computer proficiency

Job Type: Full-time -Day shift Requirements: Should be ready to work on the voice process. Clarity of speech and thought is expected with basic computer knowledge. Should previously have sales domain experience Ready for rotational shifts and rotational week offs. Immediate joiners are preferred. Must have good command and fluency in English. Job Description Answer incoming calls from customers with inquiries about product orders. Assist various departments in facilitating sales of all products in the company portfolio. Analyse customer issues and assist in resolving them within the required timeframe. Coordinate with customers and ensure appropriate questioning to identify issues. Manage all customer inquiries and summarize them to present to management. Administer and prioritize customer tasks and ensure the achievement of all deadlines within the required timeframe. Maintain the accuracy of all data and verify the same for all customer services. Proven customer service and support experience Strong phone contact handling skills and active listening Familiarity with CRM systems and practices Excellent communication and presentation skills. Manage time effectively.

Key Responsibilities: Sales Development: 1. Identify, prospect, and engage potential business clients in your assigned market segment. 2. Develop and maintain a robust pipeline of leads, ensuring consistent follow-up and engagement. 3. Conduct outreach through emails and networking to generate new business opportunities. Relationship Building: 1. Build and maintain long-term relationships with key decision-makers within target accounts. 2. Understand client needs and present tailored solutions to solve their business challenges. 3. Establish trust and credibility with clients through excellent communication and industry knowledge. Product Knowledge: 1. Maintain a deep understanding of the companys products and services to effectively sell and offer solutions. 2. Demonstrate product benefits and value propositions through presentations, product demos, and sales pitches. Sales Strategy and Negotiation: 1. Negotiate pricing, terms, and conditions to close deals while maintaining profit margins. 2. Collaborate with internal teams (marketing, customer success, and product) to ensure alignment with client needs and expectations. Reporting and Forecasting: 1. Track and report on sales activities, including lead generation, pipeline status, and closed deals. 2. Provide accurate sales forecasts and contribute to the development of sales strategies. Market Research: 1. Stay up-to-date with industry trends, competitors, and market conditions to identify new sales opportunities. 2. Gather feedback from clients to inform product and service enhancements. Qualifications: Experience: Minimum of 1 - 2 years of experience in B2B sales or a related field. Previous experience in Finance is preferred. Skills: o Strong negotiation, communication, and interpersonal skills. o Proven track record of meeting or exceeding sales targets and KPIs. o Ability to manage multiple client relationships simultaneously. o Experience with CRM systems is a plus. Education: Bachelors degree in Business, Marketing, or related field preferred. Other: o Self-motivated with a results-oriented mindset. o Ability to work independently and as part of a team. o Strong problem-solving skills and the ability to think creatively. Benefits: Competitive salary and performance-based incentives. Career growth opportunities and training programs.

Roles and Responsibilities:- - Handle customer inquiries and provide accurate and timely responses via phone, email, or chat.- Resolve customer complaints and issues professionally and efficiently.- Collaborate with other departments to ensure prompt resolution of customer concerns.- Maintain a high level of product knowledge to effectively address customer inquiries.- Identify and implement process improvements to enhance the overall customer experience.- Monitor customer satisfaction levels and implement strategies to improve customer retention.- Train and mentor junior customer service representatives to ensure consistent service delivery.- Prepare and analyze customer service reports to identify trends and areas for improvement.- Assist in the development and implementation of customer service policies and procedures.- Stay updated on industry trends and best practices to provide exceptional customer service. Qualifications :-- Bachelor's degree in Business Administration or a related field.- Minimum of 1 year of experience in a customer service role, preferably in a supervisory capacity.- Excellent verbal and written communication skills.- Strong problem-solving and decision-making abilities.- Ability to work well under pressure and meet tight deadlines.- Proficient in using customer service software and Microsoft Office Suite.- Exceptional interpersonal skills and the ability to build rapport with customers.- Detail-oriented with excellent organizational skills.- Ability to work independently and as part of a team.- Flexibility to work in shifts, including weekends and holidays, if required. Soft Skills: -- Excellent verbal and written communication skills.- Strong problem-solving and decision-making abilities.- Ability to handle multiple tasks simultaneously while maintaining attention to detail.- Customer-focused mindset with a genuine passion for delivering exceptional service.- Proficient in using customer service software, CRM systems, and Microsoft Office Suite.- Ability to work in a fast-paced environment and adapt to changing priorities.- Empathy and patience when dealing with frustrated or upset customers. Technical Skills: -- Proficiency in using basic Excel functions, such as data entry, sorting, filtering, and basic formulas, is valuable for organizing and analyzing customer data, creating reports, and maintaining accurate records.- Familiarity with tracking websites and systems (e.g., shipment tracking platforms) enables you to assist customers in tracking their orders, providing real-time updates, and addressing any delivery-related concerns.- Strong email management skills, including drafting professional and concise emails, organizing and prioritizing incoming emails, and responding promptly, are essential for efficient communication with customers and colleagues. This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Job OverviewWe are looking for a skilled Presales Associate to join our team, focusing on the international market. This role will involve showcasing our products and platforms, utilizing case studies from our Indian clients, and customizing proposals to meet the unique requirements of international customers. The ideal candidate will combine technical expertise with excellent communication skills to drive sales success.Key Responsibilities:1. Product Demonstration:- Conduct engaging product demonstrations and presentations tailored to the specific needs of international clients.- Utilize existing case studies from Indian clients to illustrate success stories and demonstrate product value.2. Proposal Development:- Collaborate with the sales team to gather and analyze client requirements.- Restructure and customize proposals based on the insights gained from international clients, ensuring alignment with their business objectives.3. Market Analysis:- Conduct thorough research on international market trends, customer needs, and competitive landscape.- Identify opportunities to position our solutions effectively in diverse international markets.4. Solution Customization:- Work closely with clients to understand their unique challenges and requirements.- Leverage case studies to develop tailored solutions that address specific international client needs.5. Collaboration and Support:- Partner with product management and development teams to communicate client feedback and influence product enhancements.- Provide ongoing support throughout the sales cycle, assisting the sales team in closing deals.6. Relationship Building:- Establish and maintain strong relationships with key stakeholders in international client organizations.- Act as a trusted advisor, providing insights and recommendations that align with client goals.Qualifications:- Bachelor's degree in Business, Engineering, Information Technology, or a related field.- Proven experience as a Presales Consultant or similar role with a focus on international markets in IT Services and solutions industry.Strong understanding of Information technology industry (IT services & solutions)Excellent presentation and communication skills, with a knack for storytelling through case studies.Familiarity with international business practices and cultural nuances. Skills: Strong analytical and problem-solving capabilities.Ability to adapt presentations and proposals to different cultural contexts and client expectations.- Proficiency in Proposal Management Software, Document Automation Tools, CRM System, Collaboration Tools, Design and Presentation Software, Content Management Systems, Data Analysis and Visualization Tools, E-signature Platforms- Multilingual abilities are a plus, especially in languages relevant to target markets.- Strong organizational and time management skills.Key Skills: Good at US federal and state procurement, partnership, alliances- Ability to identify partnership opportunities and negotiate win -win agreements supports mutual success and collaboration.