152 Crm Strategy Jobs - Page 3

Overview: The role holder will orchestrate the overall critical Business Excellence initiatives with respect to Project Management, Master Data Management & Data Analytics with relevant sales and Marketing stake holders. Role & responsibilities: Align project outcomes with the organizations strategic objectives and provide status updates on work streams. Collaborate with business unit leaders to seek closures on MDM & Analytics touch points that pertains to field force. Collaborate with IT / Digital professionals to ensure technical support on Project management, Master Data management and Data analytics. Design, Run, Collaborate, and provide timely status check to Head BE and all business stake holders on the various CRM projects running in ELGi. Function as a business SPOC to ensure timely corrections of master data and transactions data for the CRM engine, thereby ensuring the data visibility and output is in line with org goals. Function as a bridge between PBI developer and Business stakeholders to gather requirements for Dashboards, and ensure the right data point is provided to the developer for developing the desired dashboards. Owning the long-term Master data management cadence for running smooth and hygienic data touch points in CRM, thereby ensuring quality data input and Output in CRM. Conduct timely feedback sessions with CRM end users to understand system related / data related needs, and ensure the right solution is provided by coordinating with BE team, DNA, IT and business stake holders. Usage of professional tools for Project management to be looked at, to give a seamless output visibility to all BE stake holders. Reduction in number of data errors while the business stake holders are viewing the dashboard for effective decision making. Closure on business needs in terms of automated PBI dashboards, sign off from the concerned team who has given business requirement. Long term MDM tool to be evaluated, to ensure correct master data lies in CRM and allied systems, as an intermediatory solution. Need based evaluation methods to be adopted, in line with BE framework. Preferred candidate profile: Minimum of 45 years of experience into small to large scale CRM Implementation. Direct experience with Project management. Proficient in Master data management with an org of Small to Large scale. Masters in IT, Data analytics or Allied streams, Bachelors in any stream

Responsibilities: * Develop & implement CRM strategies * Manage customer relationships through effective communication & issue resolution * Ensure high levels of customer satisfaction & retention Travel allowance

Responsibilities Manage customer relationships and ensure high levels of satisfaction. Utilize CRM software to track and analyze customer interactions and data. Develop and implement personalized customer engagement strategies. Collaborate with the sales and marketing teams to drive sales growth. Provide exceptional customer service and support. Maintain an in-depth knowledge of jewelry products and industry trends. Collect and analyze customer feedback to improve services and offerings. Qualifications Bachelor's degree in Business, Marketing, or a related field. Proven experience in a customer service or CRM role, preferably in the jewelry industry. Strong understanding of CRM software and customer relationship management principles. Excellent communication and interpersonal skills. Ability to analyze customer data and feedback to develop engagement strategies. Knowledge of jewelry products and industry trends. Skills CRM software proficiency Customer relationship management Data analysis Sales and marketing collaboration Customer service Communication Product knowledge Feedback analysis

1. Collecting and analysing customer data 2. Using CRM systems to manage relationships 3. Developing new ways to meet customers’ needs Required Candidate profile Handling customer & stakeholder complaints Overseeing the interactions between customers and key team members. Developing marketing campaigns to attract new customers

Summary: We are looking for passionate and motivated individuals to join our Sales team. Your main responsibility will be to drive our business by implementing a strong & sustainable sales strategy Your responsibilities: Experience in Post Sale Customer relationship management and Collections. Lesioning with Banks, NBFCs, Legal Teams and Any other relevant vendors. Strong client focus including pre and post-sales services for long term retention. Should have knowledge of the entire customer lifecycle from initiation to possession. Create a hassle free and seamless experience for the customer with regards to on-boarding, registration, payments follow-up etc and also to deliver prompt and accurate service to the customer Experience dealing with NRI customers and provide a hassle free experience. Strong communication and negotiation skills. Create daily, weekly and monthly reports and communicate with effectively with leadership. Meeting monthly targets in the assigned projects is mandator Any knowledge of documentation will be an added advantage Qualifications: Minimum 2 years experience as CRM post sales in Real Estate industry. Bachelors degree in any discipline.

Job Purpose: The Chief Manager CRM & Loyalty will Lead the M&S India CRM program to enhance customer loyalty and accelerate business revenue growth. Role & responsibilities CRM and Loyalty Responsible for leading the customer loyalty program for the organization. Augment the M&S India Loyalty program by studying effectiveness of all elements, benchmarking key brands across the world and coming up with out of the box ideas. Drive Loyalty enrolment & retention by creating focused efforts to build communication strategies for Loyalty customers and enhancing the loyalty program. Design and develop Marketing campaigns that are data-driven and segment-focused with accountability for the effectiveness of the campaigns - focused on retaining customers, increasing customer purchase frequency to boost revenue at a healthy ROI Campaign Planning (with close coordination with Buying & Merchandising and Retail) on the basis of Business requirement and Customer Data analytics Manage program performance and customer behavior through customer segmentation, program and campaign level impact (return on investment and profitability) Annual & monthly budget planning Own the Omni-channel strategy, tactics and delivery of communication plan using various media channels Manage & enhance the CRM Omni-channel marketing set-up, Data Mart and SVOC by co-ordination with internal & external stakeholders Customer Life Cycle Management Enhance CLM program by modifying automated journeys, adding new triggers and communication channels and developing Machine Learning models. Monitor efficacy of all CLM offers and evaluate ROI Conceptualize and atomization of CLM rules on the basis of Micro Segmentation of customer purchase behavior. Customer Insight and Data Analytics Uncover business insights on the basis of Customer Purchase pattern, identifying different problem areas and conceptualizing different programs to address it. (Low frequency, New to repeat, Lapse and Dormant program, Fencing High Value and High Frequency Customers). Provide business level insights beyond the CRM function to inform organizational strategy. Lead cross-functional projects using advanced data modeling and analysis techniques to discover insights that will guide strategic decisions and uncover optimization opportunities. Business Analysis at BU Level/store level to address specific issues and develop strategy to increase active base and loyalty base sale In depth analysis and ROI calculation for all CRM activities Lead the development of data models, reporting systems, data automation systems, dashboards and performance metrics support that support key business decisions. Conceptualize consumer research internally and externally to uncover the core consumer motivations behind the data points. Creative Development Develop engaging content related to loyalty by working with internal and external creative teams Design Creative A/B tests to optimize communication Coordinate to ensure timely delivery and execution of the creatives made Team Management Manage the performance of the team set annual performance goals, monitor performance and provide constructive feedback to improve performance. Identify their training and development needs and ensure their fulfilment Develop and mentor team to move to the next higher level of job through career planning and develop a development chart Ensure compliance to Company policies and values. Preferred candidate profile: 12+ years of experience in consumer-driven loyalty marketing. Why Join Us? Be associated with a reputed brand. Gain valuable experience in a dynamic recruitment role. Opportunity to work in a collaborative and fast-paced environment. Contact Information: If you are interested, please share your updated profile and you can connect with Kajal Fulwani on fulwanikajal8@gmail.com

Role & responsibilities Any graduate Should have prior experience in real estate industry Engage in regular follow-ups with customers to ensure satisfaction and address any queries or concerns. Coordinate and provide end-to-end assistance during the customer registration process. Liaise with internal teams and customers to ensure timely and accurate payment collection Preferred candidate profile

Manage end-to-end CRM for real estate: bookings, agreements, collections, customer queries, possession, MIS, and RERA compliance. 7-8 yrs stable CRM exp in Gurgaon real estate required. Strong coordination & communication skills.

Liaison with Store Heads and solve CRM related gapes. Oversee Google review management to enhance online reputation and customer satisfaction. Efficiently handle complaint management, ensuring swift resolution and customer retention. Drive digital leads through strategic initiatives, optimizing lead generation channels. Develop and implement target-setting strategies for stores to achieve performance goals. Streamline report management for comprehensive insights into operational performance. Coordinate upcoming campaign details for effective campaign management. Design and execute customer engagement programs to foster brand loyalty. Provide comprehensive CRE training to enhance customer service excellence. Spearhead the implementation and adoption of CRM systems in new stores. Lead the hiring and induction process for Customer Relationship Executives (CRE) to build a skilled team. Own customer quality for the region, ensuring high levels of data fill rate on CRM. Establish rewards and recognition programs to motivate and retain high-performing staff. Ensure meticulous customer data management to support targeted marketing efforts. Process improvement suggestions wherever required, to improve customer experience, sales or efficiency.

Note: Candidates who have experience in Real estate only to Apply Job Brief for CRM We are looking to hire an experienced CRM post sales(Client Relationship Manager) to join our Construction Company "Amberstone Properties " having min 5 yrs to 8 yrs of experience having in Real estate Companies like Godrej, Purvankara, Brigade, Abhee Ventures etc. In this role, you'll be responsible for managing End to End post Sales which includes: Sending a Welcome mail to our Booking clients Seeding the provided Cheques from the Client in our respective CRM Co-ordinating Client legal queries Collecting the legal documents Aggressive in Collection. Preparing a draft for Sale Agreement Sharing the same to the client and confirming the Draft for final Sale agreement Co-ordinating Client with the Bankers Rising Demand Complete End to End Process From Booking Till Handover of Flats.

Job Title: CRM Executive Department: Customer Relationship Management (CRM) Company: Bolster Tradelink Pvt. Ltd. Experience Required: 2-3 years Location: Kharghar, Navi Mumbai About the Company: Bolster Tradelink Pvt. Ltd. is a trusted name in the steel trading industry, offering high-quality products like TMT bars, structural pipes, angles, and channels. We are committed to delivering excellent customer service and fostering long-term client relationships. Role Overview: We are looking for a proactive and customer-focused CRM Executive to manage client relationships, address inquiries, coordinate dispatches, and support our sales operations. The ideal candidate will have a strong communication background, a basic understanding of steel products, and hands-on experience in handling customer databases and follow-ups. Key Responsibilities: Serve as the first point of contact for customer queries and concerns. Maintain strong communication with clients via phone, email, and in-person meetings. Manage order tracking, dispatch coordination, and timely payment follow-ups. Handle customer complaints calmly and ensure quick resolution by coordinating internally. Maintain and update client records using CRM tools, Excel, or Google Sheets. Negotiate basic terms such as pricing, payment timelines, and delivery schedules. Build and maintain strong, long-term relationships with customers. Provide accurate product information to match client needs with suitable steel products. Stay updated on market trends, competitor pricing, and construction demands. Share feedback with the team to improve customer service and pricing strategies. Key Skills & Competencies: Communication: • Excellent verbal and written communication in Hindi and English • Clear explanation of technical product details • Active listening and professional tone 2. Relationship Management: • Friendly, trustworthy, and client-focused approach • Ability to build rapport and retain customers 3. Sales & Negotiation: • Basic understanding of sales techniques • Confident and persuasive in closing deals 4. Product Knowledge: • Familiarity with steel products such as TMT bars, angles, channels, and pipes • Knowledge of different brands, grades, and uses 5. CRM & Tech Skills: • Proficient in Excel and Google Sheets • Experience with CRM tools and order tracking systems 6. Time Management: • Ability to handle multiple client accounts simultaneously • Prioritize dispatches, payments, and follow-ups efficiently 7. Problem Solving: • Calmly handle complaints and product/delivery issues • Coordinate internally for fast resolution 8. Market Awareness: • Basic understanding of local construction and steel market trends • Awareness of competitor activities and pricing Learning & Development Opportunities: • Data Management: Improve your Excel skills and maintain well-structured data. • Market Research: Understand steel product trends, material specs, and pricing logic. • Quotation Analysis: Learn how to compare quotes for best deals. • Supplier Communication: Build confidence in dealing with vendors and transporters. Send your resume to [anshika.trivedi@bolsters.in] - Anshika Trivedi OR Can contact on given number. We look forward to hearing from you! Thanks & Regards, Anshika Trivedi HR Executive Bolster Tradelink Pvt Ltd Tel : +91- 7021108283

Organization Context Position Title: Associate - Trade Communications Job Code Grade: - Function: Commercial Location: Gurugram Reports to: Senior Manager - Trade Communications CRM Role Level: CXO-4 Job Purpose Responsible for supporting the execution of CRM strategies and managing day-to-day trade communication activities. This role aids in optimizing B2B relationships, enhancing customer engagement, and supporting promotional activities to drive effective business interactions. Key Accountabilities Support CRM Strategy Execution Assist in implementing comprehensive CRM strategies that align with Air India s B2B engagement goals and business objectives. Monitor and Analyze Communication Effectiveness: Track the performance of communication campaigns and provide insights for continuous improvement. Help integrate CRM tools and platforms to streamline communication and improve data management. Create AI-Assisted Communication Materials: Utilize GEN AI tools for designing visually appealing graphics and marketing materials, leverage for drafting compelling written content and brainstorming creative concepts, generating diverse content formats, and potentially assisting with data analysis for targeted messaging. Trade Communication Assistance Support in managing all trade communications to ensure consistent messaging and alignment with brand objectives. Help develop and coordinate communication plans for trade partners and assist in organizing trade events to enhance brand visibility and partner engagement. Data Management and Analysis Assist in utilizing CRM data to derive actionable insights for improving B2B relationships and identifying revenue generation opportunities. Support regular analysis of trade partner interactions to optimize communication strategies and enhance overall partnership effectiveness. Training and Resource Development Provide support in training and guiding internal teams on CRM tools and processes, ensuring best practices are understood and implemented. Assist in developing resources to aid sales and marketing teams in utilizing CRM tools to enhance client interactions and achieve sales objectives. Any other additional responsibility could be assigned to the role holder from time to time as a standalone project or regular work. The same would be suitably represented in the Primary responsibilities and agreed between the incumbent, reporting officer and HR. Skills/Qualities Required Strong organizational and support skills, with the ability to assist in managing multiple CRM initiatives. Good analytical skills, with a basic understanding of CRM systems and data interpretation. Effective communication skills, capable of supporting cross-functional teams and facilitating internal and external communications. Enthusiastic and collaborative, with a focus on continuous learning and supporting strategic CRM developments. Key Interfaces Internal Interfaces Sales & Marketing; D&T Assist the CRM Manager in collaborating with sales and marketing departments to align trade communication strategies with broader business goals. Work closely with the D&T team to manage the CRM dissemination. External Interfaces Creative Agency Support the CRM Manager with daily follow ups and reviews with the creative agency. Ensure TAT and brand hygiene is maintained in all creative assets. Educational and Experience Requirements Minimum Education requirements Bachelor s degree in Business Administration, Marketing, or a related field Experience Minimum Desired 2 years of experience in CRM, trade communication, or related roles, preferably within a B2B setting Proficiency in using Gen AI tools for content, design, and analysis Excellent written and verbal communication 3+ years CRM/trade communication experience, preferably in aviation. Exposure to CRM tools and data analysis, with a keen interest in developing skills in CRM strategy and trade partner management. Reviewed By Date Signature Approved By Date Signature

Key Responsibilities CRM Strategy Development: Develop and implement comprehensive CRM strategies aligned with business objectives to drive customer engagement and retention. Collaborate with marketing, sales, and customer service teams to ensure CRM initiatives support overall business goals. CRM System Management: Oversee the selection, implementation, and optimization of CRM platforms (e.g., Salesforce, HubSpot) to ensure data integrity and system efficiency. Monitor and report on CRM performance metrics, making data-driven adjustments to improve outcomes. Customer Data Analysis: Analyze customer data to identify trends, preferences, and opportunities for personalized engagement. Develop customer segmentation strategies to target specific groups effectively. Team Leadership: Lead and mentor the CRM team, fostering a collaborative and high-performance culture. Provide training and development opportunities to enhance team capabilities. Cross-Functional Collaboration: Work closely with product, design, and IT teams to align CRM strategies with product offerings and technological capabilities. Ensure seamless integration of CRM initiatives across all customer touchpoints. Budget and Vendor Management: Manage the CRM budget, ensuring cost-effectiveness and ROI. Liaise with external vendors and consultants as required to enhance CRM capabilities.

The CRM Executive is responsible for managing the end-to-end customer experience from booking to handover. This includes timely communication, documentation support, addressing client queries, and ensuring smooth coordination between internal departments and customers. The goal is to enhance client satisfaction and ensure efficient post-sale service. Key Responsibilities: Customer Communication & Support Act as a single point of contact for customers after booking. Handle queries through phone, email, or in person regarding payments, documentation, project progress, etc. Regularly update customers on project milestones, payment dues, and possession timelines. Documentation Handling Assist in preparation and collection of documents like Allotment Letters, Agreements, Payment Schedules, Sale Deeds, etc. Coordinate with the legal and accounts team for document verification and payment confirmation. Payment & Receivable Follow-up Follow up with customers for scheduled payments and issue reminders. Coordinate with the accounts team for receipt generation and outstanding tracking. Key Skills Required: Strong verbal and written communication in English and local languages (e.g., Tamil) Proficiency in MS Excel, Word, and CRM software Customer-centric approach with a problem-solving attitude Ability to multitask and coordinate across departments Good organizational and follow-up skills

CRM required at kundli, sonipat Qualification- any Graduate Exp- fresher can apply Salary- 14000 to 20000 Timing- 9 to 7, 6 days working No leave policy Skills- customer coordination, excel

Job description: Designation : AVP Business Assurance Reporting To : President Location : Bangalore Overview: In order to support the growth plans, Innoviti is looking to bring on board a Head Of Operations for the large, mid-size and small retailers. Primary focus has to be retention of revenue and prevention of competition entry into customers by strengthening customer interface, deliver world class service levels and build customer advocacy. Getting Innoviti terminals dispatched to regional warehouses, deployed in retail outlets and ecommerce sites across PAN India and running 24*7 support (tele-support and tech. support teams) to make sure we dont lose single transaction to competitor. Key OKRs: Increase Gross Transaction Volume (GTV) per retail outlet. Reduce operational cost by eliminating frequent issues. Duties/ Activities/ Interactions: Understand the underlying levers of Innovitis business and the impact operations makes on those to arrive at a plan for meeting the business goals of the company. Develop a risk framework for the operations team and monitor and mitigate risk. Develop operational OKRs and targets for each and every individual in the operations team aligned with the companys OKRs. Hire, mentor and coach team members to independently and responsibly drive OKRs. Run day-to-day supply chain and customer operations including reviews, escalation management, performance management for supply chain, call centre support and tech. support. Reduce support cost by interacting with engg. team or hardware vendor to improve frequent software issues or hardware issues. Proactive communication to customer (HO and outlet level) about status of open issues to reduce their anxiety. Make sure customers stay engaged till the issues are eliminated. Stay active 24*7 (including week offs and holidays) to make sure team is on track for issues resolutions and target achievements. Travel 5 days in a month across India and meet Head of Operations of retailers to review support metrics. Improve operational processes and performance to meet expectations of customers. Capabilities Handling operations for large retailers present PAN India to single show owners, in a thin margin competitive market. Expert in process improvement and data-based performance assessment. Experience in supply chain management, including inventory, manufacturing, and warehousing. An enriched perspective is desirable e.g. cross-functional business exposure, Internet business exposure, etc. Demonstrated ability of moving deep into issues to guide team into solving them, and extracting oneself rapidly to focus on the larger picture. Demonstrated ability of managing tough customer interactions caused by operational lapses, and building back customer trust through redressal of those. Demonstrated ability of non-tolerance to ethical or performance issues in the team. Values/Drivers: Urgency towards business, hardwork, higher aspirations, passion towards excellence, selfmanagement, and curiosity. Profile: B.E./B.Tech/M.E./M.Tech/MBA from reputed tier 1 or tier 2 colleges only. Proven track record of 10 years+ of running B2B operationsin Retail industry in a leadership position. At least 5 years in a position reporting to the COO or #3 in the organization. A record of creation and growth of relationships with top management in large organizations would be critical.

Educational Bachelor Of Science,Bachelor Of Technology,MSc,MCA,MTech,Bachelor of Engineering Service Line Application Development and Maintenance Responsibilities Essential Skills: 3-15 years of total IT industry experience, with at least 3 years in implementing Veeva Vault/ CRM solutions for Life Sciences clients. Should be well familiar with Life Sciences Domain. Familiarity with the complete working of Veeva tool Exposure to US Life Sciences market Experience of leading development team, working with client teams/SMEs and leading them through the project life cycle. Additional Responsibilities: Ability to work with clients to identify business challenges and contribute to client deliverables by refining, analyzing, and structuring relevant data Awareness of latest technologies and trends Logical thinking and problem solving skills along with an ability to collaborate Ability to assess the current processes, identify improvement areas and suggest the technology solutions One or two industry domain knowledge Technical and Professional : Primary skillsVeeva Vault , Veeva CRM Preferred Skills: Life sciences Insurance-Veeva-CRM

Skills and Experience- Must Have- 5 - 7 years of Total Experience in CRM solutions with 3+ years in Salesforce. Minimum 3 certifications in Salesforce such as Admin, Platform Developer I or JavaScript Developer I, App builder(excluding Associate Certifications). Hands on experience and expertise in Apex, Triggers, LWC, Flows, Lightning, SOQL, SOSL, Developer Console, Eclipse Force.com IDE/Maven IDE and reading SFDC platform logs. Good understanding of Salesforce architecture, capabilities, and constraints present in Salesforce cloud. Ability to develop and configure custom applications on the Salesforce platform. Excellent communication and interpersonal skills to collaborate with clients and diverse teams of developers, QAs, and BAs. Experience of working and leading Agile teams. Experience on any one of the clouds Sales Cloud/Service Cloud/Industry Cloud

Skills and Experience- Must Have- 5 - 7 years of Total Experience in CRM solutions with 3+ years in Salesforce. Minimum 3 certifications in Salesforce such as Admin, Platform Developer I or JavaScript Developer I, App builder(excluding Associate Certifications). Hands on experience and expertise in Apex, Triggers, LWC, Flows, Lightning, SOQL, SOSL, Developer Console, Eclipse Force.com IDE/Maven IDE and reading SFDC platform logs. Good understanding of Salesforce architecture, capabilities, and constraints present in Salesforce cloud. Ability to develop and configure custom applications on the Salesforce platform. Excellent communication and interpersonal skills to collaborate with clients and diverse teams of developers, QAs, and BAs. Experience of working and leading Agile teams. Experience on any one of the clouds Sales Cloud/Service Cloud/Industry Cloud

Minimum Requirements : Advanced MS Excel (VLOOKUP, Pivot Tables, Macros, Conditional Formatting, Data Validation). Experience with CRM tools (preferred: Salesforce, Zoho, HubSpot, Freshworks, etc.) Knowledge of consumer trends & trade practices. Data analysis and reporting. Attention to detail and high accuracy in data handling. Strong organizational and time-management skills. Good communication and team coordination skills. Key Responsibilities: Maintain, update, and clean customer data using Excel spreadsheets and other tools. Preparation of Monthly/Annual Collection plan, Overseeing the preparation of weekly MIS reports and ensuring streamlined cash-flow. Create and manage reports, dashboards, and trackers to monitor CRM KPIs and customer engagement metrics. Perform data validation, duplication checks, and segmentation to ensure data accuracy. Coordinate with the marketing, sales, and customer support teams to provide backend support for campaigns and customer lifecycle management. Analyse data trends and provide actionable insights to improve CRM strategies. Assist in setting up workflows, automations, and triggers in CRM tools (e.g., Salesforce, Zoho, HubSpot). Maintain proper documentation and SOPs for data management processes. Support UAT and implementation of new CRM features or integrations as required. Handle bulk data uploads, exports, and backups regularly.

Objective of this Role: The primary objective of this role is to build and maintain strong relationships with clients, ensuring their satisfaction and addressing any concerns. The role involves end-to-end sales CRM operations, coordinating with internal departments, and ensuring compliance with company procedures. Roles and Responsibilities Build and maintain relationships with clients, addressing and resolving their concerns. Conduct business reviews to ensure client satisfaction and coordinate with internal departments to meet business needs. Lead post-sales CRM operations, including managing payments and collections, and updating clients on project progress. Ensure timely, comprehensive, and accurate documentation of all sale and service-related activities. Assist clients with queries related to legal matters, agreements, registration, taxation, and banking, while ensuring compliance with company processes and procedures. Skills and Qualifications: Bachelors degree in Business, Finance, or a related field; additional certifications in CRM or project management preferred. Minimum 5 years of experience in the real estate industry. Proven experience in client relationship management and CRM operations, preferably in the real estate industry. Ability to prepare and present various reports (daily, weekly, quarterly, and monthly) and ensure adherence to company policies and procedures.

Coordinate with internal teams for order status and updates Maintain CRM system or Excel database for tracking communication Build and maintain strong relationships with clients

We are hiring Customer Support Representatives to join our team and deliver exceptional service to customers. If you're a strong communicator with a passion for helping others welcome Join Us

Skill required: Next Generation Customer Operations - Customer Service Designation: Inbound Sales Representative New Assoc Qualifications: Any Graduation Years of Experience: 0 to 1 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. Looking for a candidate who is good in communication and has good knowledge on metrics of Customer Support Customer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships. What are we looking for Candidates are required to have excellent communication skills - written and verbal with absence of mother tongue influence Strong Comprehension skills are key on this project. Ability to comprehend US customer needs through phone communication, translate the need into process query and provide the right resolution in a clear and concise manner Willingness to work mainly US shifts in a 24/7 environment with shift rotations Prior Voice Experience Mandatory. Preferably US Process (Telecom) Ability to multitask and work with multiple tools to provide the best resolution Functional knowledge of using CRM solution and MS Excel Domain knowledge of US Customer Service, preferably Telecom industry Job requires the candidate to be confident, probe for responses and empathize with customers. Needs to be customer centric with strong conversational skills Typing speed (Speed 25 words per minute 85% accuracy) Sales/Retention/Tech experience would be an added advantage International BPO Customer ServiceVoice - Preferably US customer service / US Telecom) Proficient in spoken English, Comprehension skills Ability to Multitask Sales/Retention experience will be an added advantage Roles and Responsibilities: Provide resolution to the customer based on process knowledge and training provided, utilizing the companys internal CRM/mainframe systems and customer purchase orders Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions on the internal systems Should have good command over Grammar and be able to probe well & comprehend Should possess willingness to help the customers by taking ownership Ability to present solution to the customer and add value on calls Should be able to summarize the conversation while providing the resolution Access the companys internal systems to obtain and extract accurate information and provide customer service management with the data for inclusion in various scheduled and special reports Maintain customer records by updating account information Ability to think out of the box Ability to work in a dynamic and innovative environment by contributing towards ideation for the project Qualification Any Graduation

Job Requirements Job Description: Job Title: CRM Manager - Customer Loyalty Job Type: Regular/Permanent Job Category: Watches & Wearables - Marketing Department: Marketing - E-commerce Location: Bengaluru, Karnataka, India Titan, a leading brand in the watches and wearables industry, is seeking a highly motivated and experienced CRM Manager to join our team. As the CRM Manager, you will be responsible for developing and implementing strategies to enhance customer loyalty and retention. This is a key role within our Marketing and E-commerce department, and you will have the opportunity to work with a dynamic and talented team. Key Responsibilities: - Develop and implement CRM strategies to increase customer loyalty and retention - Analyze customer data and behavior to identify opportunities for improvement - Collaborate with cross-functional teams to create targeted marketing campaigns and promotions - Monitor and track customer engagement and satisfaction levels - Utilize CRM tools and platforms to manage customer data and communication - Conduct market research and stay updated on industry trends to inform CRM strategies - Develop and maintain relationships with key stakeholders, including customers, vendors, and internal teams - Manage a team of CRM specialists and provide guidance and support as needed Additional Parameters: - This is a full-time, regular/permanent position - The role is based in Bengaluru, Karnataka, India - Some travel may be required for this role If you are a results-driven and customer-focused individual with a passion for the watches and wearables industry, we encourage you to apply for this exciting opportunity at Titan. Join our team and be a part of our journey to enhance customer loyalty and drive business growth. Work Experience Qualifications: MBA (tier 1 college ) in Marketing, Business, Data Analytics, or a related field. Experience: 0-1 years of experience in CRM campaign management, lifecycle marketing, or retention strategies. - Certifications in CRM platforms (e.g., Salesforce Certified CRM Specialist, HubSpot CRM) are a plus. - Experience in E-commerce, SaaS, Fintech, or Telecom industries is preferred. Required Skills & Expertise: Technical Skills: - Hands-on experience with CRM platforms and marketing automation tools (e.g., Salesforce, HubSpot, Klaviyo, MoEngage). -Knowledge of data analytics tools (e.g., Google Analytics 4, Mixpanel, Looker Studio,Adobe analytics). - Experience in A/B testing tools (e.g.,SFMC, Google Optimize, VWO). - Familiarity with SQL and database querying (preferred but not mandatory). Functional Skills: - Expertise in customer segmentation and behavioral targeting. - Strong understanding of customer lifecycle stages and lifecycle marketing strategies. - Proven ability to design and execute automated customer journeys. - Competency in analyzing and interpreting customer engagement data. Soft Skills: - Strategic Thinking: Ability to align CRM campaigns with broader business objectives. - Communication Skills: Clear articulation of strategies and data insights across teams. - Problem-Solving: Proactive approach to identifying and addressing campaign challenges. - Attention to Detail: Precision in campaign execution and reporting. - Collaboration: Strong interpersonal skills to work effectively with cross-functional teams.