106 Crm Strategy Jobs - Page 3

ZOHO CRM Experience must Manage and update the CRM system with accurate customer data, interaction history, and follow-ups. Work with Sales, R&D, and Product teams to deliver tailored biotech solutions. Required Candidate profile Analyze client feedback to improve service offerings and client retention. Track client engagement metrics and prepare reports on client satisfaction and CRM effectiveness.

Liaison with Store Heads and solve CRM related gapes. Oversee Google review management to enhance online reputation and customer satisfaction. Efficiently handle complaint management, ensuring swift resolution and customer retention. Drive digital leads through strategic initiatives, optimizing lead generation channels. Develop and implement target-setting strategies for stores to achieve performance goals. Streamline report management for comprehensive insights into operational performance. Coordinate upcoming campaign details for effective campaign management. Design and execute customer engagement programs to foster brand loyalty. Provide comprehensive CRE training to enhance customer service excellence. Spearhead the implementation and adoption of CRM systems in new stores. Lead the hiring and induction process for Customer Relationship Executives (CRE) to build a skilled team. Own customer quality for the region, ensuring high levels of data fill rate on CRM. Establish rewards and recognition programs to motivate and retain high-performing staff. Ensure meticulous customer data management to support targeted marketing efforts. Process improvement suggestions wherever required, to improve customer experience, sales or efficiency.

Key Responsibilities: Serve as the primary relationship manager for tenants across the industrial and logistics parks. Facilitate seamless onboarding and handover processes, ensuring all legal, operational, and documentation requirements are met. Liaise with internal teams (design, legal, facilities, leasing, finance, project execution) to resolve tenant issues efficiently. Monitor lease terms, key milestones, and ensure timely onboarding, renewals, escalation implementation, and compliance tracking. Address client queries related to infrastructure, operations, fit-out support, service levels, and billing. Support the asset and leasing teams in renewals, expansions, and cross-selling opportunities across the portfolio. Conduct regular site visits and client meetings to proactively assess satisfaction and improvement areas. Maintain accurate client records and interactions in CRM systems and generate periodic engagement reports. Assist in organizing occupier engagement programs, feedback initiatives, and property-specific events. Key Requirements: Graduate in Business, Real Estate, Engineering, Law or related fields; MBA preferred. 3-5 years of experience in client relationship or property management roles, preferably within Industrial & Logistics real estate. Strong understanding of I&L leasing structures, operational frameworks, and client expectations. Proficient in lease documentation processes, customer service tools, and reporting. Excellent interpersonal and communication skills with the ability to manage diverse stakeholders. Preferred Attributes: Exposure to managing Grade-A industrial, warehousing parks or logistics hubs. Working knowledge of CRM systems, lease administration platforms, and MS Office. Problem-solving attitude with a proactive and service-oriented mindset. Willingness to travel locally to site locations and tenant offices. Working knowledge of AutoCAD is an added advantage

We’re looking for a dynamic Sales Trainer to boost the performance and productivity of our sales team. The ideal candidate has a strong sales background, excellent communication skills, and a passion for coaching. EdTech experience is a plus.

We’re looking for a dynamic Sales Trainer to boost the performance and productivity of our sales team. The ideal candidate has a strong sales background, excellent communication skills, and a passion for coaching. EdTech experience is a plus.

We are seeking an experienced and results-driven Customer Relationship Officer (CRM) to join our team. The successful candidate will be responsible for managing customer relationships during the collection process, addressing changes in the apartment, providing after-sales services, and ensuring timely delivery of apartments. The CRM will work closely with the sales and marketing teams to ensure that our customers are satisfied and receive exceptional service throughout their entire customer journey. Responsibilities: Ensuring execution of all Back office Sales Administration operations like Builder Buyer Agreement, Payment Receipts etc. Managing the CRM team and handling the customer queries. Ensure that all back office work done on timely. Prepared the report and provide the report details to senior management. Handling the bookings, login in CRM. Ensure timelines, completion, comprehensiveness and accuracy of all documentation pertaining to clients booking form during sale. Ensure all required signatures of client, & Sales person on Booking form along with KYC is done. Do welcome calls and welcome mails within 24 hour of bookings and provide all the bookings-related information and get feedback for the same. Issuing Payment Receipts, demand letters and reminders accordingly. Preparing and Issuing Possession Letters, Buyer s Agreements to the clients. Follow- ups for Buyer s Agreements etc. Preparation of Company MIS DSR. Handling post sales query through emails and calls. Co- ordination with the sales team. Formatting Issuing document to clients (Credit Note, transfer document, Demand letter Receipts etc). Completing fit out/final Possession process with Customer Satisfaction. Desired Skills and Experience:- Experience required 8 to 15 year in Real estate industry. Candidate must be presentable and good communication skills. Male/ Female both can apply. Preferred only Real Estate Industry with the experience of residential/ commercial project. Good knowledge of CRM procedures of real estate. Having good knowledge of ERP (Far vision) software. Very Good business communication skills in English & Hindi. Solid written and verbal communication skills Ability to be resourceful and proactive when issues arise Excellent organizational skills Multitasking and time-management skills, with the ability to prioritize tasks Customer service attitude. Working knowledge of MS Office , advance Excel.

Position: Customer Relations Executive. Qualifications and Skills Required: Any UG Degree, MBA Preferred. Minimum 3 + Yrs Experience must. Maximum Salary up to 25K only. Interpersonal Skills, Good Communication, and Client Relations skills. Must have Customer Co-Ordination and Client handling Skills. Marketing Presentation and Product Presentation Skills. Lead Generation, Lead Follow-up & Lead Conversion Skills. Experience in the Customer Cold-Calls. Experience to Increase the Customer's Direct walk-in's. Experience in maintaining customer records and databases. Must be having the Ms-Office tools skills (Excel, Word, PPT).

Greetings!!! This is in regards to a Job opportunity for CRM Architect with Datamatics Global Services Ltd. Position: CRM Architect Website: https://www.datamatics.com/ Job Location: Mumbai/Bangalore Job Description: Require CRM Solution Designer / CRM Functional Consultant with following skills: Good communication & presentation skills Minimum 5 years of implementation experience (Dynamics 365 Online preferred) Ability to demonstrate OOB functionality across Marketing, Sales and Service module (i.e Microsoft Dynamics Customer Engagement) Ability to provide OOB solutions (No-code,Low-code model) Good understanding of Microsoft Dynamics CE Security Architecture Ability to demonstrate complex implementation experiences involving integration with dynamics CRM Requirements Gathering, Solution Designing, process documentation Rapid Prototyping / POC experience Good understanding of common data model & common data service Experience in Azure Devops Team handling skills. Added Advantage Azure Stack (Azure functions, Azure Search, Azure Service Bus, Azure Logic Apps, Azure Identities) Offshore-Onshore Model Power platform (power apps, poerw apps portals, power automate, power BI) Microsft USD (Unified Service Desk) Experience in complex implementations with Client side scripting Experience in any enterprise architecture process framework (TOGAF, Zachman etc) Certified in Microsoft Business Apps (Microsoft Dynamics CE + Power Platform)

Customer acquisition & retention Data management & CRM optimization Sales support & coordination Customer service & feedback mgmt Collaboration with marketing & sales teams

Job Title: CRM Manager Location: RSB Retail India Ltd. Hyderabad. About Us: RSB Retail India Ltd is a leading retail textile company specializing in Mens, Ladies, Kids & Pattu Sarees etc. With a strong commitment to quality and customer satisfaction, we strive to provide the best shopping experience for our customers. Position Overview: We are seeking a dynamic and experienced CRM Specialist to join our team. The CRM Specialist will be responsible for managing customer relationships, implementing CRM strategies, and maximizing customer satisfaction and retention. Key Responsibilities: Develop and implement CRM strategies to increase customer satisfaction, loyalty, and retention. Utilize CRM tools to effectively manage customer data, analyse customer behaviour, and identify trends etc. Design and execute targeted marketing campaigns to engage customers and drive sales. Collaborate with cross-functional teams including Retail Stores, Marketing & VM, Sales, and IT to ensure seamless implementation of CRM initiatives. Monitor and analyse key performance metrics to evaluate the effectiveness of CRM programs and make recommendations for improvement. Provide training and support to staff on CRM best practices and procedures. Stay up-to-date with industry trends and best practices in CRM. Qualifications: Bachelors degree in Marketing, Business Administration, or related field. 15+ years experience in CRM management, preferably in the retail industry. Proficiency in CRM software and analytics tools. Strong analytical skills with the ability to interpret data and draw actionable insights. Excellent communication and interpersonal skills. Ability to work independently and collaboratively in a fast-paced environment. Strong organizational and project management skills. Customer-centric mindset with a passion for delivering exceptional customer experiences. Benefits: Competitive salary commensurate with experience. Opportunities for career growth and development. A dynamic and supportive work environment. How to Apply: Please submit your resume and cover letter outlining your qualifications and experience to nageshwar@rsbrothers.net .

Role & responsibilities 1 . Manage and update CRM system with client information 2. Track and analyze client interactions and data 3. Coordinate with sales and marketing teams to drive growth, account team to get payment information 4. Regularly revert on clients mail 5. Call Handling, including difficult customers. Pivotal in designing a process to handle complaints while ensuring set Service Levels are being met 6. Coordination with customer and addressing their queries and providing solution through call/mail and meeting. Supporting the CRM Manager in tasks such as booking logins, BBA, TPA, PTM, collection, receipts, demand letters, possession & handover. Preferred candidate profile Minimum Requirements Graduate with 5+ years relevant experience in CRM with a renowned developer. Knowledge of consumer trends & trade practices. Can work independently. Should have proficiency in English written and spoken. Excellent knowledge of Excel and power point. Perks and benefits Salary - Competitive, based on experience Industry Type Real Estate only

Looking for Candidate as a C.R.M. Manager for a Real Estate Company for Mumbai (Andheri) Location Candidate must have experience in all C.R.M. Activities, Post Sales, Collection, etc Interested Candidate Revert back on this post Required Candidate profile Duties and Responsibility *Supervises customer service representatives. *Ensures that customers receive the quickest service possible. *Follow all company policies when dealing with customers.

Looking for Candidate as a C.R.M. Manager for a Real Estate Company for Mumbai (western Line) Location. Candidate must have experience in all C.R.M. Activities (Pre Sales and Post Sales Activities) Interested Candidate Revert back on this post Required Candidate profile Duties and Responsibility *Supervises customer service representatives. *Ensures that customers receive the quickest service possible. *Follow all company policies when dealing with customers.

Looking for Candidate as a C.R.M. Manager for a Real Estate Company for Mumbai Location. Candidate must have experience in all C.R.M. Activities & comfortable working with commercial project. Interested Candidate Revert back on this post Required Candidate profile Duties and Responsibility *Supervises customer service representatives. *Ensures that customers receive the quickest service possible. *Follow all company policies when dealing with customers.

Looking for candidate as Customer relationship Manager/ Sr. Manager/ TL for a Real Estate company in Mumbai - Western Line Candidate Must Have Experience in handling Pre & Post CRM Activities Walk in Interview only Interested Candidate Revert Back Required Candidate profile *Hands on Experience in Advance Excel *Build and maintain relationships with the entire customer base assigned *Responsible for Customer Satisfaction, high service quality standard & Demand generation

Looking for a candidate as a Sales Representative for a IT company based in Jaipur location Exp 5+ Years in IT Sales background/ industry trends/ market developments International Process only Interested candidates with relevant exp can apply Required Candidate profile Exp cold calling, networking, and other sales tactics to generate new business opportunities Generating leads, cultivating relationships with customers, and closing sales to achieve revenue targets.

Seeking a skilled CRM Manager for a real estate company in the Western suburbs. Responsibilities include customer relationship management s analyzing data, optimizing workflows, and driving engagement strategies. Salary range: 3.5 to 8 LPA." Required Candidate profile Candidate must Have Experience into Backend work, Ms Excel , Basic Knowledge

Role & responsibilities Drive account conversions into flagship accounts. Establish and implement process standardization, including documentation and reporting mechanisms. Drive quality standards by conducting regular reviews and collaborating with operations to enhance quality scores. Develop and maintain site-specific process documentation. Conduct site visits and client meetings to capture the Voice of Customer (VOC). Lead client expectation meetings and participate in contract renewals. Administer and analyse Customer Satisfaction (CSAT) surveys. Conduct process audits and provide training for internal and external auditors. Monitor audit reviews and analyze findings to identify improvement areas. Lead or participate in customer experience (CXM) events and initiatives to enhance service quality and client satisfaction. Desired candidate profile Graduate/MBA, preferably in IT, Computer Science, or Business Administration. Minimum 4-5 years in the hospitality or service industry. Experience in facility management is an advantage. Strong in Advanced Excel & ppt Excellent communication skills in English Proficiency in Microsoft Office tools and project management methodologies.. Perks and benefits Best in the Industry Interested candidates please share updated resumes on sarita.berde@psipl.co.in .

Job Description: Roles & Responsibilities: Requirements: Proven experience as a Guest Relations or Customer Relationship Manager (CRM) . 5+ years of experience in providing customer service support . In-depth knowledge of management methods and techniques . Proficiency in English (both written and spoken). Familiarity with customer service software, databases, and tools . Awareness of the latest industry technology trends . Ability to think strategically and lead customer service teams. Strong client-facing and communication skills. Advanced troubleshooting and multitasking abilities. Responsibilities: Review customer feedback across the center and create actionable insights. Provide help and advice to customers and staff. Develop resolution plans for customer issues. Communicate courteously with customers through various channels (calls, email, letters, face-to-face). Investigate and resolve customer problems and complaints. Analyze customer satisfaction data to identify trends, statistics , and issues. Identify positive and negative customer satisfaction patterns . Handle complaints and major incidents, ensuring prompt resolution. Issue refunds or compensation to customers, maintaining accurate data records. Maintain clear and accurate records of customer discussions and correspondence. Analyze data to determine the level of customer service satisfaction . Produce written communication for customers, addressing concerns and providing solutions. Develop and streamline feedback and complaints procedures . Improve customer service policies, procedures, and standards across the organization. Collaborate cross-functionally to improve customer service strategies and operations. Provide data for training staff to ensure high standards of customer service. Lead or supervise a customer service team, ensuring smooth operations. Keep up to date with the products or services of the organization. Focus on customer retention and reacquisition strategies. Manage escalation processes, follow-ups, and resolution of customer issues. Qualifications & Education Requirements: Education: BE / MBA (preferable) Experience: 5+ years of experience as a CRM . Preferred Skills: Experience working as a Customer Relationship Manager (CRM) . Proficiency in MS Excel for data management and reporting.

Job Title: CRM Specialist Location: RSB Retail India Ltd. Hyderabad. About Us: RSB Retail India Ltd is a leading retail textile company specializing in Mens, Ladies, Kids & Pattu Sarees etc. With a strong commitment to quality and customer satisfaction, we strive to provide the best shopping experience for our customers. Position Overview: We are seeking a dynamic and experienced CRM Specialist to join our team. The CRM Specialist will be responsible for managing customer relationships, implementing CRM strategies, and maximizing customer satisfaction and retention. Key Responsibilities: Develop and implement CRM strategies to increase customer satisfaction, loyalty, and retention. Utilize CRM tools to effectively manage customer data, analyse customer behaviour, and identify trends etc. Design and execute targeted marketing campaigns to engage customers and drive sales. Collaborate with cross-functional teams including Retail Stores, Marketing & VM, Sales, and IT to ensure seamless implementation of CRM initiatives. Monitor and analyse key performance metrics to evaluate the effectiveness of CRM programs and make recommendations for improvement. Provide training and support to staff on CRM best practices and procedures. Stay up-to-date with industry trends and best practices in CRM. Qualifications: Bachelors degree in Marketing, Business Administration, or related field. 15+ years experience in CRM management, preferably in the retail industry. Proficiency in CRM software and analytics tools. Strong analytical skills with the ability to interpret data and draw actionable insights. Excellent communication and interpersonal skills. Ability to work independently and collaboratively in a fast-paced environment. Strong organizational and project management skills. Customer-centric mindset with a passion for delivering exceptional customer experiences. Benefits: Competitive salary commensurate with experience. Opportunities for career growth and development. A dynamic and supportive work environment. How to Apply: Please submit your resume and cover letter outlining your qualifications and experience to nageshwar@rsbrothers.net .

Job Title: Lead CRM - (M/F) Experience: 8 - 15 years Location: M.G. Road, Agra Employment Type: Full-time Job Description: We are looking for an experienced and customer-focused professional to join our team as a Customer Relationship Manager. As a Customer Relationship Manager, you will play a pivotal role in fostering positive relationships with our customers, ensuring their satisfaction, and driving customer loyalty. The ideal candidate should have a proven track record in customer relationship management, excellent communication skills, and a passion for delivering exceptional customer experiences. Roles and Responsibilities: 1. Customer Engagement: Build and maintain strong, positive relationships with customers through regular communication and engagement. Proactively reach out to customers to gather feedback and address concerns. 2. Customer Satisfaction: Monitor and assess customer satisfaction levels through surveys, reviews, and direct interactions. Implement strategies to enhance overall customer satisfaction and loyalty. 3. Issue Resolution: Act as a point of contact for customer inquiries, concerns, and escalations. Work closely with internal teams to address and resolve customer issues promptly. 4. Customer Retention: Develop and execute customer retention strategies to reduce churn and increase customer lifetime value. Implement loyalty programs and incentives. 5. Communication: Communicate product updates, promotions, and relevant information to customers. Provide clear and timely information to customers regarding their inquiries. 6. Documentation and Reporting: Maintain accurate and detailed records of customer interactions and transactions. Generate regular reports on customer satisfaction and engagement metrics. Qualifications: 1. Master's degree in Business, Marketing, or a related field. 2. 8 to 15 years of experience in customer relationship management roles in which at least 6 years in team handling is mandatory. 3. Proven track record of successfully managing and retaining customer accounts. 4. Excellent verbal and written communication skills. 5. Ability to communicate effectively with customers and internal teams. 6. Strong problem-solving skills with the ability to address customer issues and find satisfactory solutions. 7. Empathetic and customer-focused approach in understanding and addressing customer needs. 8. Proficiency in using Customer Relationship Management (CRM) software. Interested candidates can share their resume at recruitment@oswaalbooks.com / hrlead@oswaalbooks.com

Manage and update CRM system with client information Track and analyze client interactions and data Coordinate with sales and marketing teams to drive growth Have a clear understanding of the critical individual requirements

Manage customer relationships, handle inquiries, and ensure timely resolution of issues. Oversee CRM system updates, analyze customer data, and improve retention strategies. Coordinate with sales and service teams to enhance customer experience. Required Candidate profile Strong communication and analytical skills required. Experience in Real Estate Industry is required.

Maintain client relationships liaison between clients and teams Identify cross-selling and up-selling opportunities. Implement CRM process Ensure CRM database accuracy Develop key CRM metrics. analyze CRM data leadership with CRM-driven insights

Role & responsibilities Developed & executed an omnichannel CRM strategy to enhance the lifetime value of customers Led the onboarding of new marketing technology solutions to grow personalization & enhance customer experience leading to improved conversion rates Insightful analysis of campaigns & business trends to constantly improve ROI, frequency & retention Process improvement techniques through strategic recommendations for campaign optimizations Collaborate with internal & external stakeholders to identify & execute growth projects at business level Working on a strategic tier-wise loyalty program from inception to ensure heightened customer retention and brand advocacy Maintain and update the CRM system to ensure accurate and up-to-date customer data. Configure and customize the CRM platform to meet the needs of various business units, ensuring seamless integration with other systems. Analyze customer data to identify trends, preferences, and opportunities for personalized engagement. Generate reports and dashboards to track key CRM metrics such as customer acquisition, retention, lifetime value, and engagement rates . Develop and execute automated marketing campaigns using the CRM platform, including email marketing , SMS , and other communication channels. Personalize customer interactions through data-driven content, offers, and messaging. Monitor campaign performance and optimize based on data insights to improve ROI and customer response rates. Map out customer journeys to identify key touchpoints and opportunities for engagement. Collaborate with other teams, such as sales and customer service, to ensure a cohesive customer experience across all channels. Qualifications : Bachelors degree in marketing, Business Administration, Information Systems, or a related field. Minimum of 5+ years of experience in CRM management or a similar role, with proficiency in CRM platforms such as MoEngage, Salesforce, HubSpot, Microsoft Dynamics, WebEngage or similar tools. Proficiency in using CRM reporting tools, SQL, and data visualization software is a plus. If Interested, Kindly reply with your updated resume at hetalyadav@torrentdiagnostics.com