106 Crm Strategy Jobs - Page 4

We are looking for an AM/ Manager CRM for our funded Prop-Tech firm based in Noida, to manage end-to-end customer relationship journey including all aspects of after-sales relationships, ensuring timely and accurate documentation, collections, and resolution of customer issues. Role & responsibilities Timely closure of agreements for buyers and sellers and coordinating the entire documentation till the registry Coordination with bankers, channel partners, internal team, and other departments Strategize & achieve the collection targets Monitor the grievances and escalations received from customers Ensure timely, accurate, and satisfactory solutions are provided to each of these queries. Preferred candidate profile A bachelors degree with a minimum of 3+ years of relevant experience Proven experience in customer relationship management, particularly in the real estate industry, with a focus on post-sales activities. Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers. Strong problem-solving skills and the ability to handle customer inquiries and concerns effectively. Familiarity with CRM software and tools. Results-driven with a customer-centric mindset. NOTE - we are looking candidates from Real Estate background only. Interested candidates can share resume at hr@houseeazy.com or whatsapp at 9560078207

Position: Customer Relations Manager (CRM) Reporting Manager: Executive Director - CRM Location: Bangalore Job Responsibilities: 1) Collection, Projection, and MIS Reports: Ensure timely and accurate submission of monthly MIS reports, both internally by the 5th and externally by the 10th of each month. Update project status accurately, ensuring submission by the 7th of every month. 2) Bank Approvals: Manage the timely approval of projects across major banks, ensuring approvals are obtained before the project launch. 3) Customer Satisfaction: Maintain high levels of customer satisfaction by achieving a strong Customer Satisfaction Score (CSAT). Proactively address and resolve customer grievances, with a focus on achieving a high Non-Legal and Legal Issue Resolution Rate. Enhance customer retention by consistently driving the Customer Retention Rate. 4) Managing Payments and Collections: Oversee the collection process, ensuring that the time to collect is optimized. Manage invoicing and receipt processes, ensuring timely sending of receipts. Ensure timely execution of sale deeds from the date of receiving Khata. 5) Team Management: Oversee and manage the CRM team, ensuring optimal performance and engagement. Provide coaching, guidance, and feedback to team members for continuous improvement. Foster a positive work environment that promotes high team morale and low attrition rates. Ensure the team receives the necessary training and development to excel in their roles. 6) Process Adherence: Ensure compliance with ISO processes and maintain a high level of adherence to standards. Drive continuous improvement in team processes to ensure that all objectives and KPIs are met effectively. Requirements: 1) Qualification: Graduate in any discipline 2) Relevant Experience: Minimum of 6 years of experience in real estate 3) Any others: Preferably Female candidate Required Skills: 1) Customer Relationship Management (CRM) 2) Analytical and Reporting 3) Team Management 4) Project and Process Management Authorities: 1) Decision-Making Authority on Customer Issues 2) Approval Authority for CRM Strategies 3) Team Leadership and Development Authority 4) Project and Process Compliance Oversight Kindly send me your Resume at 8951398382

Customer acquisition & retention Data management & CRM optimization Sales support & coordination Customer service & feedback mgmt Reporting, analytics & CRM system enhancements Collaboration with marketing & sales teams (Only for Male Candidate)

Role Overview As the CRM Lead, you will be responsible for developing and executing a comprehensive CRM strategy that optimizes customer engagement, loyalty, and lifetime value. Leading a team of CRM specialists, youll oversee the planning, execution, and reporting of campaigns across various channels, including Push Notifications, Emails, SMS, WhatsApp, App Personalization, Web Personalization, In-App, Onsite, and Native display campaigns. You will leverage Marketing Automation, Customer Data Platforms (CDP), and Product Analytics tools to deliver personalized customer journeys and impactful campaigns that align with Boutiqaats growth objectives. Key Responsibilities CRM Strategy Development : Design and implement an integrated CRM strategy to drive customer acquisition, retention, and reactivation, ensuring alignment with business objectives. Team Leadership : Lead, mentor, and develop a team of CRM specialists; foster a culture of collaboration, innovation, and data-driven decision-making within the team. Campaign Management : Oversee multi-channel campaigns, including Push Notifications, Email, SMS, WhatsApp, App/Web Personalization, In-App, Onsite, and Native displays, ensuring consistent messaging and optimized performance. Marketing Automation & Personalization : Utilize marketing automation platforms to create segmented and personalized customer experiences that drive engagement and revenue. Data Analysis & Optimization : Leverage Customer Data Platforms (CDP) and Product Analytics tools to analyze customer behavior, track campaign effectiveness, and optimize campaigns for better results. Reporting & Insights : Generate and present regular reports to senior management on CRM performance, campaign ROI, and customer insights; use data to refine strategies continuously. Cross-Functional Collaboration : Work closely with Content, Creative, Data, and Product teams to develop cohesive, on-brand customer journeys and experiences. Compliance & Best Practices : Ensure all CRM activities are in line with data privacy laws and industry best practices, maintaining Boutiqaat’s commitment to ethical customer engagement. Requirements Education : Bachelor’s degree in Marketing, Business, or a related field; MBA or equivalent experience preferred. Experience : Minimum of 5-7 years in CRM or Digital Marketing, with a proven track record in a leadership role. Skills : Strong proficiency in CRM and Marketing Automation platforms (Eg. MoEngage, Insider, CleverTap, Braze, Salesforce, or similar). Expertise with Customer Data Platforms (CDP) and Product Analytics tools (Eg. Amplitude, Mixpanel). Analytical mindset with the ability to translate complex data into actionable insights. Exceptional communication and leadership skills, with a collaborative approach to working across departments. Project management skills with attention to detail and a results-driven mindset. What We Offer A leadership role within a fast-growing social e-commerce brand in the Middle East. Opportunities for career growth and professional development. A competitive compensation package with comprehensive benefits.

Responsibilities * Manage customer relationships from order to delivery * Drive CRM strategy & execution * Collect payments,follow up on overdue accounts * Ensure client satisfaction through effective communication. Must Fill bit.ly/bmc_pre-interview Provident fund Health insurance Annual bonus

Job Summary: We are seeking a results-driven Lead Manager to oversee and optimize lead generation strategies, campaign management, and CRM implementation. The ideal candidate will be responsible for driving customer acquisition, enhancing engagement, and ensuring efficient database marketing efforts. Key Responsibilities: Lead Management: Oversee the entire lead lifecycle, from acquisition to conversion. Online Lead Generation: Develop and implement strategies to attract high-quality leads through digital channels. Campaign Management: Plan, execute, and analyze marketing campaigns to maximize outreach and engagement. Marketing Campaigns: Design and manage targeted marketing initiatives to drive brand awareness and sales. Database Marketing: Utilize customer data to create personalized marketing strategies and improve retention. CRM Strategy: Develop and refine CRM processes to enhance customer interactions and data-driven decision-making. CRM Tool Management: Ensure optimal usage of CRM tools to track and nurture leads efficiently. Qualifications & Skills: Proven experience in lead management, marketing campaigns, and CRM strategy. Strong analytical skills to track performance and optimize lead conversion. Proficiency in CRM tools and database marketing techniques. Excellent communication and leadership abilities. Ability to develop innovative marketing strategies and drive business growth.

Job Title: Lead Data Scientist What drives us ? Imagine: a single tap on your phone unlocks a world that transforms your entire car ownership journey, covering every milestone - from finding your perfect match to keeping it running smoothly, to selling it later. That's the future we're building at CARS24 Financial Services. Our mission is to ensure car ownership is stress-free. We want our customers to focus on the open road, not roadside worries. We're building a one-stop shop - a Super App for all their car needs, powered by technology, data science, and deep customer insights. We are already one of the largest Autotech companies in the world, but we are not stopping here. We aim to grow 10x in the next five years. What will you drive ? We are seeking a passionate and skilled Growth Data Scientist who will be responsible for utilizing data science and machine learning techniques to identify, optimize, and drive growth opportunities across our lending products. You will collaborate with cross-functional teams, including sales, product, engineering, credit, risk, and engineering teams to design data-driven solutions and implement them in the consumer journey to improve key business metrics. Additionally, the role will involve leading a small team of data scientists and analysts, providing mentorship and guidance while fostering a collaborative and innovative environment. Key Responsibilities: Team Leadership & Mentorship: Lead and mentor a team of data scientists and analysts. Predictive Modeling: Develop predictive models for cross-sell propensity, customer churn, pricing, and text mining. Growth Strategy Support: Collaborate with sales, product, risk, credit, and operations teams. Customer Segmentation: Build advanced customer segmentation models. A/B Testing & Experimentation: Design and execute A/B tests and multivariate experiments. Data-Driven Insights: Uncover insights from large datasets and deliver actionable recommendations. Automation & Optimization: Leverage data science to automate processes and optimize workflows. Collaboration with Stakeholders: Communicate findings to non-technical stakeholders. Reporting & Metrics Development: Build and maintain dashboards and reports. What are we looking for ? Qualifications: Education: Bachelors or Masters degree in a relevant quantitative field. Experience: 4-6 years of experience in a data science or analytics role focused on growth. Technical Skills: Proficiency in ML techniques (Clustering, Regression, XGBoost, NLP). Proficiency in Python and relevant libraries (e.g., scikit-learn, TensorFlow). Expertise in SQL and experience with large datasets. Knowledge of data visualization tools (e.g., Tableau) and MS Excel. Additional Skills: Strong analytical and communication skills. Business acumen in the fintech ,Insurance or lending industry. Proactive problem-solving abilities. Nice to Have: Experience in a lending or credit-risk-focused company. Familiarity with customer journey analytics. Proficiency in advanced ML techniques (e.g., Neural Networks, LLMs). Why Join Us? Innovative Environment: Fast-paced, data-driven environment. Career Growth: Opportunities for advancement. Competitive Compensation: Competitive salary and benefits. Impact: Transform the lending industry with data-driven decisions.

Liaison with Store Heads and solve CRM related gapes. Oversee Google review management to enhance online reputation and customer satisfaction. Efficiently handle complaint management, ensuring swift resolution and customer retention. Drive digital leads through strategic initiatives, optimizing lead generation channels. Develop and implement target-setting strategies for stores to achieve performance goals. Streamline report management for comprehensive insights into operational performance. Coordinate upcoming campaign details for effective campaign management. Design and execute customer engagement programs to foster brand loyalty. Provide comprehensive CRE training to enhance customer service excellence. Spearhead the implementation and adoption of CRM systems in new stores.

Greetings from HR Central!!! We do have an Urgent Opening for One of the Leading Company for Technical CRM Specialyst role for Bangalore Location for UK Shift. Experience: 3-5 Years UK shift Work from Office Job Location: Bangalore-Looking for Local Candidates Mandatory Skills: Excellent Communication, Python,SQL,Large Data Sets,CRM Tool Notice Period: Immediate to15 Days Only. Job Description: CRM Technical Specialist CRM Department The CRM team is responsible for communications across email, mobile push and web push channels. We focus on our existing customers and manage our interactions and touchpoints to ensure that we optimise revenue generation, drive traffic to the website and app, and extend the active customer lifecycle. We also work closely with the Marketing and Product teams to ensure that any initiatives are integrated with CRM activities. Our setup is highly data driven and requires the understanding and skill set to work with large datasets, employing data science techniques to create personalised content at a 1:1 level. The candidate for this role will have to demonstrate a strong background working in this environment, and have a proven track record of striving to find technical solutions for the many projects and situations that the business encounters. Overview of role Setting up automation pipelines in Python and SQL to flow data in and out of CRM platform for reporting, personalisation and use in data warehousing (Redshift) Writing, managing, and troubleshooting template logic written in Freemarker. Building proprietary algorithms for use in CRM campaigns, targeted at improving all areas of customer lifecycle. Working with big datasets to segment audiences on a large scale. Driving innovation by planning and implementing a range of AB tests. Acting as a technical touchpoint for developer and product teams to push projects over the line. Integrating product initiatives into CRM, and performing user acceptance testing (UAT) Interacting with multiple departments, and presenting to our executive team to help them understand CRM activities and plan new initiatives. Working with third party suppliers to optimise and improve their offering. Creating alert systems and troubleshooting tools to check in on health of automated jobs running in Jenkins and CRM platform. Setting up automated reporting in Amazon Quicksight. Assisting other teams with any technical advice/information they may require. When necessary, working in JavaScript to set up Marketing and CRM tags in Adobe Launch. Training team members and working with them to make processes more efficient. Working with REST APIs to integrate CRM System with a range of technologies from third party vendors to in-house services. Contributing to discussions on future strategy, interpretation of test results, and helping resolve any major CRM issues Key skills required Strong background in SQL Experience with a programming language (preferably Python & Free marker) Understanding of REST APIs and how to utilise them Technical-savvy you cast a creative eye on all activities of the team and business and suggest new ideas and improvements Comfortable presenting and interacting with all levels of the business and able to communicate technical information in a clear and concise manner. Ability to work under pressure and meet tight deadlines. Strong attention to detail Experience working with large datasets, and able to spot and pick up on important trends Understanding of key CRM metrics on performance and deliverability If interested, please share CV to anisha@hr-central.in or call me @ +91-9562044988

oversee all aspects of customer relationship management, developing and implementing strategies to enhance customer engagement, loyalty, and satisfaction, while driving business growth through data analysis and cross-functional collaboration.

Objective of this Role: The primary objective of this role is to build and maintain strong relationships with clients, ensuring their satisfaction and addressing any concerns. The role involves end-to-end sales CRM operations, coordinating with internal departments, and ensuring compliance with company procedures. Roles and Responsibilities Build and maintain relationships with clients, addressing and resolving their concerns. Conduct business reviews to ensure client satisfaction and coordinate with internal departments to meet business needs. Lead post-sales CRM operations, including managing payments and collections, and updating clients on project progress. Ensure timely, comprehensive, and accurate documentation of all sale and service-related activities. Assist clients with queries related to legal matters, agreements, registration, taxation, and banking, while ensuring compliance with company processes and procedures. Skills and Qualifications: Bachelors degree in Business, Finance, or a related field; additional certifications in CRM or project management preferred. Minimum 5 years of experience in the real estate industry. Proven experience in client relationship management and CRM operations, preferably in the real estate industry. Ability to prepare and present various reports (daily, weekly, quarterly, and monthly) and ensure adherence to company policies and procedures.

Roles and Responsibilities Develop and execute CRM strategies to drive business growth, improve customer engagement, and enhance sales performance. Design, implement, and maintain CRM software solutions to streamline processes, increase efficiency, and provide actionable insights. Collaborate with cross-functional teams to identify opportunities for process improvement and develop data-driven marketing campaigns. Analyze CRM metrics to measure campaign effectiveness, optimize performance, and inform future strategy decisions. Provide expert guidance on CRM best practices to internal stakeholders across various departments.

What Youll Do: Campaign Execution: Plan and execute targeted communication campaigns via Email, WhatsApp, SMS, RCS , and other channels. Tool Mastery: Use platforms like MoEngage, Clevertap , or similar tools for campaign setup, execution, and performance tracking. Data-Driven Insights: Analyze key performance metrics like CTR, conversions, and user engagement to optimize future campaigns. Cohort Management: Build and analyze user cohorts to drive personalized communications and improve retention. Cross-Category Execution: Coordinate campaigns across different product categories (FDs, Bonds, etc.) ensuring relevance and timeliness. A/B Testing: Design, execute, and analyze A/B tests to improve messaging and campaign effectiveness. What Were Looking For: 1-3 years of experience in a similar role, preferably in fintech or consumer tech. Hands-on experience with MoEngage, Clevertap , or similar marketing automation tools. Strong analytical skills with the ability to interpret data and translate insights into actionable campaigns. Solid understanding of user behavior , cohort analysis , and conversion funnels . Familiarity with multi-channel communication strategies (Email, WhatsApp, SMS, etc.). Strong organizational skills and attention to detail. Good to Have: Basic understanding of HTML/CSS for email customization. Knowledge of RCS messaging and emerging communication platforms. Why Join Us? Work with a fast-growing fintech startup redefining how India invests. Opportunity to own your work and make a direct impact on user engagement. Dynamic, growth-oriented culture with room for learning and development.

Job Description: 1) Good Communication Skills 2) Knowledge of Real Estate CRM transaction and procedure. 3) Strong knowledge of Real Estate CRM platforms and proficiency in using ERP base CRM software SAS/4QT/Pinga 4) MIS reporting 5) Manage job of Possession/Demand letters/TPA/Builder Buyer Agreement etc. 7) Good hand on customers Receipt generation, Allotment letter, demand & Invoice raise 8) Should have knowledge of excel, MS office, etc 9) Follow up and keep track of collections. 10) Maintain all the queries. 13) Prepare and put up notes for approval related to clients settlement

Skill required: Next Generation Customer Operations - Customer Service Designation: Inbound Sales Representative Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. Looking for a candidate who is good in communication and has good knowledge on metrics of Customer Support Customer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships. What are we looking for? Candidates are required to have excellent communication skills - written and verbal with absence of mother tongue influence Strong Comprehension skills are key on this project. Ability to comprehend US customer needs through phone communication, translate the need into process query and provide the right resolution in a clear and concise manner Willingness to work mainly US shifts in a 24/7 environment with shift rotations Prior Voice Experience Mandatory. Preferably US Process (Telecom) Ability to multitask and work with multiple tools to provide the best resolution Functional knowledge of using CRM solution and MS Excel Domain knowledge of US Customer Service, preferably Telecom industry Job requires the candidate to be confident, probe for responses and empathize with customers. Needs to be customer centric with strong conversational skills Typing speed (Speed – 25 words per minute – 85% accuracy) Sales/Retention/Tech experience would be an added advantage International BPO Customer Service:Voice - Preferably US customer service / US Telecom) Proficient in spoken English, Comprehension skills Ability to Multitask Sales/Retention experience will be an added advantage Roles and Responsibilities: Provide resolution to the customer based on process knowledge and training provided, utilizing the company's internal CRM/mainframe systems and customer purchase orders Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions on the internal systems Should have good command over Grammar and be able to probe well & comprehend Should possess willingness to help the customers by taking ownership Ability to present solution to the customer and add value on calls Should be able to summarize the conversation while providing the resolution Access the company's internal systems to obtain and extract accurate information and provide customer service management with the data for inclusion in various scheduled and special reports Maintain customer records by updating account information Ability to think out of the box Ability to work in a dynamic and innovative environment by contributing towards ideation for the project Qualifications Any Graduation

As the CRM Lead you will be responsible for overseeing the development, implementation, and ongoing management of the companys Customer Relationship Management (CRM) system. In this role you will focus on optimizing CRM processes, managing customer data, and driving customer engagement strategies to improve acquisition, retention, and satisfaction. You will work closely with sales, marketing, customer support, and IT teams to ensure the CRM system is effectively utilized and aligned with the companys business objectives. Job responsibilities : 1.CRM Strategy Development and Implementation: Design, develop, and implement the companys CRM strategy to align with business goals. Lead the adoption of CRM tools and best practices across departments. Collaborate with stakeholders to define CRM workflows, automation processes, and customer segmentation. 2.Customer Data Management: Ensure accurate and effective management of customer data across all touchpoints. Drive data collection, enrichment, and analysis to improve customer insights. Ensure compliance with data protection regulations (e.g., GDPR, CCPA). 3 .CRM Optimization: Continuously assess CRM processes and tools, identifying areas for improvement and optimization. Develop and execute CRM campaigns, including email marketing, SMS, loyalty programs, and customer journeys. Utilize CRM data to develop personalized communication strategies. 4 .Performance Monitoring & Reporting: Track CRM metrics, such as customer acquisition, retention, conversion rates, and lifetime value (LTV). Generate regular reports on CRM performance and provide insights to management. Set up KPIs and benchmarks for CRM campaigns and processes. 5.Team Leadership and Collaboration: Lead and mentor a team of CRM specialists, if applicable. Coordinate with sales, marketing, and customer support teams to align CRM efforts with business objectives. Ensure smooth communication and collaboration across departments to enhance customer experiences. 6.Technology & Vendor Management: Manage CRM tools (Salesforce, HubSpot, Microsoft Dynamics, etc.) and ensure their integration with other business systems. Collaborate with IT and third-party vendors to customize and troubleshoot the CRM platform. Evaluate and recommend new CRM technologies and solutions as needed. 7 .Customer Experience Enhancement: Develop initiatives to enhance customer experience through personalized interactions and improved engagement. Implement loyalty programs and customer feedback loops to improve retention. Drive strategies for omnichannel customer experience management. Minimum Qualifications : Bachelors degree in Marketing, Business Administration, Information Technology, or a related field. A Masters degree or CRM-specific certifications (e.g., Salesforce Administrator, HubSpot CRM certification) is a plus. 8+ years of experience in CRM management, marketing automation, or customer engagement strategies, with at least 2 years in a leadership role. Proficiency with leading CRM platforms (CleverTap, Salesforce, HubSpot, Microsoft Dynamics, etc.). Strong ability to interpret customer data, identify trends, and make data-driven decisions. Proven experience in managing teams and leading cross-functional projects Excellent verbal and written communication skills, with the ability to influence stakeholders at all levels. Strong project management and organizational skills, with the ability to juggle multiple projects simultaneously. Familiarity with marketing automation tools, data analytics, SQL, and CRM integration processes.

www.chettiarfood.com Email: ugendran@chettiarfoods.com; k_ugendran@yahoo.com; Chettiar Food and Beverages Pvt Ltd is seeking a highly motivated and results-oriented MIS Executive(sales and distribution) ) to join our growing team in Goregaon East, Mumbai. As the Management Information System (MIS) of the Sales forces analysis and distributor system management and order fulfilment analyst, you will be responsible for handling SFA and DMS softwares and Apps and giving training to SM/SO/SR in using the software and entering all data by them and you will do all necessary analysis of the data and improve the sales direction, order booking, fultilment strategy, and lead and developing a team of sales representatives, Sales officers, driving revenue growth, and establishing 3Moons as a leading brand in the healthy snack market. appointing Distributors etc., Responsibilities: -setting the sales route for the SR/SO in consultation with SM -check the activities of SM/SR/SO for beats, order taking, attendance etc., -Distributors order distribution fulfilment, strategy to improve and meet the sales fulfilment. -analyse all the date on the dash board of SFA and DMS software and improve numbers and take corrective actions by necessary team members. -sales forecast -billing -data base management -stock management -report generation -advice management on new strategies and improve the overall performance of sales team with help of analised data from software. -Implement ERP tool for perfect integration warehouse stock to distributors to Retailers sales Automation. -Set individual and team sales targets, track performance, and provide ongoing coaching and feedback. Generate detailed sales reports and provide insights to inform strategic decision-making. Qualifications: Bachelor's degree or Diploma in any field from a recognized university. Minimum 3 years of experience in handling and managing the above activities with the help of sales force automation s/w, DMS software/ERP/mobile app. Should have seamlessly handled 100+ distributors multi-state and 10,000 + Retailers with team of SR and SO, ASM should be well aware of type of ERP used for seamless integration of warehouse stock, distributors stock, secondary and primary sales and its daily automated recording and Dash board creation and perfect monitoring of sales. Strong leadership, communication, and interpersonal skills. Excellent negotiation and presentation skills. In-depth knowledge of the Mumbai & above mentioned markets locations and the healthy snack industry (is a plus). Proficiency in MS Office Suite and CRM/ERP software. Benefits: Competitive salary and benefits package. Opportunity to work for a growing and innovative company. Dynamic and collaborative work environment. Career development opportunities www.chettiarfood.com Email: ugendran@chettiarfoods.com; k_ugendran@yahoo.com; Goregaon East, Mumbai.maharastra, Head office of Operations.

Duties and responsibilities Monitoring the generic works doing from Information desk: handling customer complaints, mail approval, addressing any kind of customer queries with prompt reply. Stock maintaining and monitoring: collecting and submitting vouchers to and fro from accounts bank and providing desk for publishing in app. Generic works with HO team: New feature additions, bugs reporting and resolving Reports generation and Data mining: data should be properly analyzed to generate results from data, Redemption reports comparison etc. Budget and loyalty calendar preparations Customer engagement programs Approval for all mail communication from desk and back end Monitoring the backend: finding any deviation in daily reports, audits to be completed on time Revenue and Voucher generation through SOH: Revenue and vouchers need to be generated as per the KRA. App improvements and updates: application should be well maintained enough to increase the customer engagement, contest handling. Employees handling: duty roaster Digital marketing, and promotional activities: social media marketing and other promotional activities like leaflets, creatives, etc Meetings: vendor meetings are conducting for better working culture, loyalty team meeting conducting to share the updates with team members. Implementing new projects. Interested Candidate can drop their Cv @Careers9425@lulugroupindia.com Or Reach out Mob : +91 8712631806

Take responsibility for the growth marketing and CRM strategy, processes and implementation. Manage Performance Marketing campaigns to help acquire new customers and drive traffic towards our website with a focus on paid tactics. Responsible for handling larger teams and high-volume budgets. Improve audience expansion and customer lifetime value together with the aim of reducing acquisition costs. Be responsible for communicating regular metrics and findings from your campaigns and analyse performance, insights, blockers and areas of opportunity. Optimise ad delivery, landing page conversion and under experience driving user activations as efficiently as possible. Continuously test and iterate your learnings to find the best multi-channel paid mix for us. Be in control of setting your KPIs, particularly around sign-up, activations, cost-per acquisition and cost-per-activation. When needed, work together with cross-functional teams to optimise the delivery of your campaigns and discover new audiences. Responsible for onboarding, mentoring, training & up-skilling the team. Responsible for P&L of the website.A Performance Marketing Manager needs to expertise in building revenue, traffic, and audience for the brand using paid media including Google Ads, Email Marketing & Social Media Marketing.

Acknowledge the customer and handle guests well. Customer Concern Resolution. Administer CSI in-dealership Survey (post card). Customer Satisfaction level analysis. Drive for Corrective and Preventive Actions. Increased Customer Retention Required Candidate profile • Improve customer loyalty and referrals. • Maintain high standards of house keeping. • Assist in CRM activities. • Maintain good relations with existing customers. • Conduct customer events.

Management Consulting Manager – Health & Public Services Find endless opportunities to solve our clients toughest challenges, as you work with exceptional people, the latest tech, and leading companies across industries. Practice: Public Services, Industry Consulting, Global Network (GN) Areas of Work: Public Services (Sub Industry:Social Services & Other Platforms) Level: Manager Location: Gurugram, Mumbai, Bangalore, Chennai, Hyderabad, Pune, Kolkata Years of Exp: 7-10 years of Management Consulting experience/Strong industry experience can also be considered Explore an Exciting Career at Accenture Are you an outcome-oriented problem solver? Do you enjoy working on transformation strategies for global clients? Does working in an inclusive and collaborative environment spark your interest? Then, Accenture Strategy and Consulting is the right place for you to explore limitless possibilities. The Practice – A Brief Sketch As a part of the Public Service industry practice, you will help Governments and Public Service agencies across the globe adapt to new climates, new expectations, and new ways of working. You will help our clients to identify and address their greatest challenges to achieve maximum shareholder value. Our practitioners bring in right blend of strategic and operational experience and deep understanding of Public Service industry and we provide end-to-end business services as well as individual consulting, outsourcing and technology projects around the globe in all strategic and functional areas. We focus on the following sub-industries: Social Services + (Employment, Pensions, Education, Child Welfare, Government as a platform, Digital Citizen Services) Education Global Critical Infrastructure Services (Urban & city planning, Smart Cities, High Performing City Operating Model) Admin (Citizen experience, Federal Funds Strategy, Workforce Strategy, Intelligent Back Office, Revenue industry strategy, Post & Parcel) An ideal candidate will be responsible for driving our client's strategy and business planning efforts. As a part of the team, you will help with the following: Project Delivery :Deliver projects for global Public Service clients by working together with medium to large size teams. Responsibilities may include strategy, implementation, process design and change management for specific modules. Business Development :Support efforts of global sales team to identify and win potential opportunities within the practice. Industry Experience :Provide industry expertise in Public Service industry segments. Domain Development :Development of assets and methodologies, development of point-of-view, research or white papers, internal tools, or materials for use by larger community. Bring your best skills forward to excel in the role: Leverage your extensive knowledge of Public Service, Social Welfare, Child Welfare, Family Welfare, and Case Management to provide strategic consulting services to clients worldwide. Collaborate with clients to identify opportunities for technology-driven transformations that enhance program effectiveness and citizen engagement . Utilize your technical proficiency in CRM platforms, particularly Salesforce ( in areas of case management and citizen engagement ), to design and implement CRM solutions tailored to the unique requirements of Social Welfare, Child Welfare, Family Welfare and public assistance programs . Lead CRM implementation projects, ensuring alignment with industry best practices and regulatory compliance. Develop and implement architecture strategies for government and sovereign cloud environments on a global scale, addressing security, scalability, and compliance. Provide expert guidance on cloud adoption, migration, and ongoing management for public sector clients. Identify and evaluate opportunities for technology integration between CRM platforms, grant management systems, and other relevant technologies to optimize cross-border program management and data sharing. Stay updated on emerging platforms and technologies in the Social Welfare sector, including Grants Management, and assess their applicability for international use. Build strong and enduring client relationships, acting as a trusted advisor and collaborating on project delivery and global transformation initiatives. Lead and manage consulting engagements, ensuring successful project execution within international contexts, budget constraints, and timelines. Strong analytical, communication, and cross-cultural collaboration skills. Read more about us. Recent Blogs Qualifications Your experience and qualification counts! MBA from a Tier I institute or a degree in Public Administration, Social Work, or a related field. 8-10 years of consulting experience, with a focus on Public Service, Social Welfare, Child Welfare/ Family Welfare/ Case Management, administering public assistance programs and technology solutions. Extensive experience in designing, configuring, and implementing CRM solutions, particularly Salesforce, within the context of Social Welfare and related programs. Expertise in Government and Sovereign cloud architecture, with relevant certifications (e.g., AWS, Azure, Google Cloud). Familiarity with international Grants Management platforms and other relevant technologies. What’s in it for you? An opportunity to work on transformative projects with key G2000 clients Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed responsible business into everything—from how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities Opportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization. About Accenture: Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions — underpinned by the world’s largest delivery network — Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 569,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com About Accenture Strategy & Consulting: Accenture Strategy shapes our clients’ future, combining deep business insight with the understanding of how technology will impact industry and business models. Our focus on issues such as digital disruption, redefining competitiveness, operating and business models as well as the workforce of the future helps our clients find future value and growth in a digital world. Today, digital is changing the way organizations engage with their employees, business partners, customers and communities. This is our unique differentiator. To bring this global perspective to our clients, Accenture Strategy's services include those provided by our Capability Network – a distributed management consulting organization that provides management consulting and strategy expertise across the client lifecycle. Our Capability Network teams complement our in-country teams to deliver cutting-edge expertise and measurable value to clients all around the world. For more information visit https://www.accenture.com/us- en/Careers/capability-network Accenture Capability Network | Accenture in One Word At the heart of every great change is a great human. If you have ideas, ingenuity and a passion for making a difference, come and be a part of our team

Email Marketing and CRM Specialist We are looking for an experienced and motivated Email Marketing Specialist to join our Digital and Growth Marketing team. Your primary responsibilities will include: Developing and implementing CRM strategies. Managing email marketing campaigns. Using data insights to improve customer engagement. Your proficiency in HubSpot and hands-on experience in CRM will be essential in achieving significant results and optimizing our marketing initiatives. CRM Strategy Development: Collaborate with the team to define CRM strategies that align with business objectives. Analyze data to segment audiences and tailor messaging for maximum impact. Develop customer journey maps and identify opportunities for engagement and conversion. Email Marketing: Create and execute email marketing campaigns from concept to deployment. Craft compelling email copy and design templates that resonate with target audiences. Monitor email deliverability and optimize email send practices. A/B test email campaigns to improve open rates, click-through rates, and conversion rates. Market Analysis: Stay updated on industry trends, emerging technologies, and best practices related to CRM, Salesforce, and email marketing. Conduct research to identify market dynamics, competitive landscapes, and potential opportunities for innovation. Data Analysis: Analyze campaign performance and customer data to derive actionable insights. Use data to refine and optimize CRM and email marketing strategies continuously. Automation and Personalization: Implement marketing automation workflows to nurture leads and improve customer retention. Personalize email content and offers based on customer behaviours and preferences. HubSpot Management and Innovation: Develop, administer, and manage the HubSpot CRM platform, ensuring it meets evolving business requirements. Explore and implement new HubSpot features and integrations to optimize workflows, reporting, and campaign effectiveness. Provide training and support to team members on HubSpot usage and best practices. Cross-Function Collaboration: Maintain regular communication with senior leadership to provide updates on campaign performance and recommendations for improvement. Be responsive to requests and adapt strategies based on feedback. QUALIFICATIONS Overall 6-8 years of experience in CRM and Email Marketing Management. Proficiency in CRM platforms such as HubSpot is mandatory, with a focus on driving innovation and optimizing its use for marketing efforts. HubSpot certification is preferred. Experience with Microsoft Excel (vlookups and pivot tables) and HTML basics. Hands-on experience with Email Marketing and CRM tools like HubSpot. Excellent team player with experience Strong interpersonal, presentation, and communication skills. Must be a self-starter with good time/project management skills. Exceptionally well-organized with strong attention to detail. Critical thinker with analytical and problem-solving skills. Strong logical reasoning skills and out-of-the-box solutions. An affinity for new technologies and platforms with an ability to implement them in relation to business problems. Highly perceptive and adaptable to different situations, with the ability to thrive in a fast-paced, dynamic environment.

Role Summary Influencer & Retention Marketing is a critical role in the marketing function at Sesa. As these are one of the key channels for driving growth of Sesas D2C business through digital marketing interventions aimed at driving traffic and conversions for Sesas ecommerce website. Report to the Influencer & Retention Marketing Assistant Manager, this role-holder will collaborate with influencers and influencer marketing agencies to plan and execute strategies on YouTube and Instagram, that help reach a wide audience network to drive growth. And will build and execute retention marketing plans that help increase the LTV and customer retention via WhatsApp, email and other retention channels. The role-holder will work closely with Creative, Design, NPD, strategy and marketing team. Roles & Responsibilities Owning end-to-end campaign strategy and execution of influencer campaigns Interacting & negotiating with infleuncer marketing agencies to identify and execute campaigns with infleuncers Directly reaching out & interacting with influencers to build relations and maintain an internal database of influencers Own and execute all retention-related strategies and activities including, but not limited to, WhatsApp campaigns, loyalty and referral programs. Formulating and executing the CRM strategy to drive traffic, retargeting, repeat purchase and cross- sell Conceptualizing marketing campaigns and building relevant workflows by segmenting the user base appropriately to identify opportunity areas in the user's lifecycle Improving channel processes to make it run as efficiently and effectively as possible Desired Skills and Competency Performance marketing mindset to turn influencer marketing into a significant engine of growth Basic understanding of Shopify or similar e-commerce portals Well-versed with MS Excel and Powerpoint for reporting and analysis Creative mindset to develop innovative campaign ideas & select the right brand ambassadors Excellent communication skills to represent the brand with interacting with influencers Ability to multitasking and manage multiple campaigns at scale Qualification 2-3 years of experience in in handling Influencer marketing campaigns Prior experience in Hair/Skin/Personal care preferred

Skill required: Next Generation Customer Operations - Customer Service Designation: Inbound Sales Representative New Assoc Qualifications: Any Graduation Years of Experience: 0 to 1 years What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. Looking for a candidate who is good in communication and has good knowledge on metrics of Customer Support Customer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships. What are we looking for? Candidates are required to have excellent communication skills - written and verbal with absence of mother tongue influence Strong Comprehension skills are key on this project. Ability to comprehend US customer needs through phone communication, translate the need into process query and provide the right resolution in a clear and concise manner Willingness to work mainly US shifts in a 24/7 environment with shift rotations Prior Voice Experience Mandatory. Preferably US Process (Telecom) Ability to multitask and work with multiple tools to provide the best resolution Functional knowledge of using CRM solution and MS Excel Domain knowledge of US Customer Service, preferably Telecom industry Job requires the candidate to be confident, probe for responses and empathize with customers. Needs to be customer centric with strong conversational skills Typing speed (Speed – 25 words per minute – 85% accuracy) Sales/Retention/Tech experience would be an added advantage International BPO Customer Service:Voice - Preferably US customer service / US Telecom) Proficient in spoken English, Comprehension skills Ability to Multitask Sales/Retention experience will be an added advantage Roles and Responsibilities: Provide resolution to the customer based on process knowledge and training provided, utilizing the company's internal CRM/mainframe systems and customer purchase orders Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions on the internal systems Should have good command over Grammar and be able to probe well & comprehend Should possess willingness to help the customers by taking ownership Ability to present solution to the customer and add value on calls Should be able to summarize the conversation while providing the resolution Access the company's internal systems to obtain and extract accurate information and provide customer service management with the data for inclusion in various scheduled and special reports Maintain customer records by updating account information Ability to think out of the box Ability to work in a dynamic and innovative environment by contributing towards ideation for the project Qualifications Any Graduation

Skill required: Next Generation Customer Operations - Customer Service Designation: Inbound Sales Representative Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. Looking for a candidate who is good in communication and has good knowledge on metrics of Customer Support Customer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships. What are we looking for? Candidates are required to have excellent communication skills - written and verbal with absence of mother tongue influence Strong Comprehension skills are key on this project. Ability to comprehend US customer needs through phone communication, translate the need into process query and provide the right resolution in a clear and concise manner Willingness to work mainly US shifts in a 24/7 environment with shift rotations Prior Voice Experience Mandatory. Preferably US Process (Telecom) Ability to multitask and work with multiple tools to provide the best resolution Functional knowledge of using CRM solution and MS Excel Domain knowledge of US Customer Service, preferably Telecom industry Job requires the candidate to be confident, probe for responses and empathize with customers. Needs to be customer centric with strong conversational skills Typing speed (Speed – 25 words per minute – 85% accuracy) Sales/Retention/Tech experience would be an added advantage (International BPO Customer Service:Voice - Preferably US customer service / US Telecom) Proficient in spoken English, Comprehension skills Ability to Multitask Sales/Retention experience will be an added advantage Roles and Responsibilities: Provide resolution to the customer based on process knowledge and training provided, utilizing the company's internal CRM/mainframe systems and customer purchase orders Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions on the internal systems Should have good command over Grammar and be able to probe well & comprehend Should possess willingness to help the customers by taking ownership Ability to present solution to the customer and add value on calls Should be able to summarize the conversation while providing the resolution Access the company's internal systems to obtain and extract accurate information and provide customer service management with the data for inclusion in various scheduled and special reports Maintain customer records by updating account information Ability to think out of the box Ability to work in a dynamic and innovative environment by contributing towards ideation for the project Qualifications Any Graduation