106 Crm Strategy Jobs - Page 2

Role & responsibilities Customer Relationship Management l Ensure prompt and professional resolution of customer queries, complaints, and escalations during night hours. l Monitor customer interactions (calls, chats, emails) to ensure high-quality service. l Maintain and update CRM databases with accurate customer information. Team Management & Performance l Supervise, support, and motivate night shift CRM executives. l Conduct performance reviews, share feedback, and assist in skill development. l Ensure adequate shift planning and coverage. Process & Quality Compliance l Ensure compliance with company policies, service protocols, and quality standards. l Conduct regular audits of CRM logs and communications. l Initiate continuous improvement actions based on audit findings. Reporting & Communication l Generate and share nightly performance and incident reports with day shift teams and senior management. l Ensure smooth handovers with morning shift counterparts. l Log and escalate any major incidents or service outages immediately. Customer Feedback & Retention l Collect, analyze, and act on customer feedback received during the night. l Implement retention strategies for at-risk customers engaging during off-hours. Qualifications and Skills l Any Graduate / Post Graduate l 8+ years of experience in with at least 4-5 years in a managerial role. ( International Process ) l Strong leadership, communication, and interpersonal skills. l Proven experience managing CRM systems (preferably Kapture, Zoho, or similar platforms). l Strong analytical and problem-solving skills with a data-driven mindset. l Experience with customer engagement strategies and loyalty program management. l Familiarity with automation tools and contact center workflows. l Excellent communication, project management, and stakeholder collaboration abilities. Job Location - Andheri West ( Azad Nagar ) Shift Timing - 5:30pm 6:30 am - 9 hrs. Rotational Shifts ( Night Shift ) Preferred - Male Candidate

Liaison with Store Heads and solve CRM related gapes. Oversee Google review management to enhance online reputation and customer satisfaction. Efficiently handle complaint management, ensuring swift resolution and customer retention. Drive digital leads through strategic initiatives, optimizing lead generation channels. Develop and implement target-setting strategies for stores to achieve performance goals. Streamline report management for comprehensive insights into operational performance. Coordinate upcoming campaign details for effective campaign management. Design and execute customer engagement programs to foster brand loyalty. Provide comprehensive CRE training to enhance customer service excellence. Spearhead the implementation and adoption of CRM systems in new stores. Lead the hiring and induction process for Customer Relationship Executives (CRE) to build a skilled team. Own customer quality for the region, ensuring high levels of data fill rate on CRM. Establish rewards and recognition programs to motivate and retain high-performing staff. Ensure meticulous customer data management to support targeted marketing efforts. Process improvement suggestions wherever required, to improve customer experience, sales or efficiency.

Making sure all the lead of the clients after placing orders are met. Ensure clients are satisfied through after sales services. Always ask them for feedback. Servicing the client after receiving the order till the time of collection of payment. Required Candidate profile Resolve the queries and questions of all the clients. Give or support the participants/ clients about company products or services. Acting as a point of contact for complaints and escalation issues

DTDC Express Ltd is looking for a Experienced Graduate candidate for the Role of Team Lead -CRM in Goregaon (E) location. To know more click on the below links - https://www.dtdc.in/index.asp Job Description: Location: Mumbai (Goregaon E) Working Days: Monday - Saturday Time: 9:30AM - 6:00PM Role: Team Lead CRM Overview: We are seeking an Team Lead CRM to join our dynamic department in the logistics division of our CRM department. The ideal candidate will be responsible for managing/leading the entire CRM Team including of 10-12 members and enhancing relationships with our key customers, ensuring their satisfaction with our logistics services, and addressing any concerns or issues they may have. This role requires strong team leading skills communication skills, attention to detail, and a customer-centric approach. Role & responsibilities Monitoring Revenue Growth, month on month for every customer 100% Retention & Up-gradation of the Category (B2B & B2C) Customer Satisfaction MBR/ QBR (KPI) Documentation, MIS followed by managing escalations cases Driving the Team to ensure to maintain on-time response to customers with 95% and above performance level from CRM Keep a tab on Down / Non-trading customers for incremental BIZ Support to the Sales team to achieve Regional Targets Team Handling(10-12 team members) / Escalations Preferred candidate profile Experience in the Courier industry Desirable. CRM Background / Customer interaction Having experience of handling team Graduates with 4 to 10 years of experience in the Courier/service industry in customer relations.

Manage and maintain the CRM system Track analyze and report on customer interactions sales pipeline Develop and execute email/SMS campaign for lead nurturing and customer retention Ensure data accuracy and integrity by performing regular audit update

The candidate will leverage their expertise in customer relationship management (CRM) systems especially the Opportunity Management Sales Cloud to analyze business requirements, design solutions, and implement CRM strategies that drive customer engagement and operational efficiency. Key responsibilities include gathering and analyzing stakeholder requirements, optimizing CRM tools for the AgriTech sector, ensuring seamless integration with other business systems. Key Responsibilities: Analyze business processes and translate them into CRM system requirements. Implement and optimize CRM solutions Salesforce Sales Cloud Opportunity Management - tailored to the AgriTech industry. Collaborate with cross-functional teams to ensure CRM strategy aligns with business goals. Provide ongoing support, troubleshooting, and training for CRM users. Utilize CRM analytics to drive customer insights, sales strategies, and retention initiatives. Qualifications: Proven experience as a CRM Business Analyst, preferably in AgriTech or a related field. Strong knowledge of CRM platforms - Salesforce, Microsoft Dynamics, etc. Excellent analytical, problem-solving, and communication skills. Experience in gathering requirements, process mapping, and delivering CRM solutions. B.Tech. MBA Must Have: Salesforce Sales Cloud, Opportunity Management, AgriTech Industry Experience Good to have: Salesforce Manufacturing Cloud Certifications: Salesforce Sales Cloud, Admin, Advanced Admin, Experience Cloud, PD1,

10 to 15 Years with at least 8 to 9 years in managing contact centers, customer Life cycle journey; leading transformation solutions across Customer touch points Qualification Post-Graduate (Management preferred) Requirements Responsibilities Understand client digital transformation needs and consult / provide customized solutions. Create compelling transformation pitches to promote value based selling specific to verticals. Respond to RFP/RFIs/RFQs, build proactive proposals with customized transformation solutions. Develop and manage digital offerings across verticals including ENU, Retail, Telecom, Healthcare, etc. Work on the transformation solution commercials, create business for the opportunity and handle client presentations, solution defense and visits. Travel to client location (need basis)/TCS locations across India/globally to perform transformation assessment (consulting) Create crisp and appealing report outs (based on assessment), client presentations, solution defense deck, capabilities deck and marketing content. Create industry specific white papers, point of view and case studies. Perform analytics on operations data to build financially visible solutions. Skills Excellent written and oral communication skills (ability to articulate key messages) Experience with leading contact centre technologies i.e., have extensively worked on technology solutions which includes IVR, Chat/Chatbots, GenAI based solutions, CCaaS, Augmented Reality, CRMs, etc. Operations and customer experience data analytics (should be good with excel. Experience in any other analytical tool will be an added advantage). Excellent with MS Office (must have good PowerPoint skills) Key Asks Continuously upgrade in the customer experience transformation space (specific to technologies). Ability to learn fast and deliver against stringent timelines. Readiness to travel as and when required on short notice. Required to work long hours on need-basis (especially during large deals submission). Should be able to work independently with minimum inputs and in ambiguous scenarios

Role: CRM Executive Exp: 2-4 Years Location: Gurugram HR Industry: Real Estate Developments Job Role and Key Deliverable: 1. Customer Engagement: Maintain regular communication with clients, providing updates on construction progress, facilitating agreement registration, and ensuring smooth possession processes. 2. Post-Sales Support: Handle post-sales queries, concerns, and requests, addressing issues promptly and efficiently. 3. Documentation and Record Keeping : Ensure the timely completion and accuracy of all documentation, including booking forms, payment receipts, and agreements. 4. CRM System Management : Manage and update the CRM system with client information, track interactions, and analyse data to identify trends and opportunities for improvement. 5. Loan Processing Support: Facilitate the loan application process for customers seeking financing, collaborating with financial institutions to streamline the process. 6. Relationship Building: Foster strong relationships with clients through regular communication, follow-ups, and personalized service. 7. Compliance and Process Adherence : Ensure adherence to company policies and procedures, identifying and reporting any discrepancies. 8. Reporting and Analysis : Prepare reports on sales activities, client feedback, and CRM performance to support decision-making. 9. Upselling and Cross-Selling: Identify opportunities to upsell and cross-sell products or services to existing customers. Preferred Candidate Profile: 1. Excellent Communication and Interpersonal Skills: The ability to build rapport with clients, communicate effectively, and resolve issues professionally. 2. Strong Organizational and Time Management Skills : Ability to manage multiple tasks, prioritize responsibilities, and meet deadlines. 3. Proficiency in CRM Software : Familiarity with CRM systems and their functionalities: Pinga/ 4QT/ Farvision ERP 4. Knowledge of Real Estate Sales and Operations: Understanding of the real estate sales cycle, legal processes, and industry best practices. 5. Problem-Solving and Analytical Skills : Ability to identify and resolve customer issues, analyse data, and make data-driven decisions. 6. Customer-Oriented Mind -set: A strong focus on delivering excellent customer service and building long-term relationships.

We seek a Digital Marketing Manager to lead and execute digital marketing strategies. Responsibilities include SEO/SEM, email, social media, and display advertising campaigns. Must have proven experience, strong analytical skills, creativity Required Candidate profile Dynamic Digital Marketing Manager with 0-5 years’ experience. Skilled in SEO, SEM, SMO, and Google AdWords. Proven track record in optimizing campaigns and tracking performance.

KPMG India is looking for Senior - CRM Technical to join our dynamic team and embark on a rewarding career journey CRM Strategy:Develop and implement a comprehensive CRM strategy aligned with business goals and customer needs CRM Software Management:Oversee the selection, implementation, and management of CRM software, ensuring its effective utilization by the team Data Management:Manage and maintain accurate customer data within the CRM system, ensuring data integrity and compliance with privacy regulations User Training:Conduct training sessions for team members to ensure proficiency in using CRM tools and understanding best practices Customer Segmentation:Utilize CRM data to segment and target customers effectively, personalizing marketing and communication efforts Campaign Management:Plan and execute CRM campaigns to enhance customer engagement, retention, and satisfaction Analytics and Reporting:Monitor and analyze CRM performance metrics, providing insights and recommendations for continuous improvement Integration:Collaborate with other departments to integrate CRM data with other business systems and processes Customer Feedback:Gather and analyze customer feedback, using insights to enhance the overall customer experience Automation:Implement automation processes within the CRM system to streamline workflows and increase efficiency

Responsible for supporting the execution of CRM strategies and managing day-to-day trade communication activities. This role aids in optimizing B2B relationships, enhancing customer engagement, and supporting promotional activities to drive effective business interactions. Support CRM Strategy Execution Assist in implementing comprehensive CRM strategies that align with Air India s B2B engagement goals and business objectives. Monitor and Analyze Communication Effectiveness: Track the performance of communication campaigns and provide insights for continuous improvement. Help integrate CRM tools and platforms to streamline communication and improve data management. Create AI-Assisted Communication Materials: Utilize GEN AI tools for designing visually appealing graphics and marketing materials, leverage for drafting compelling written content and brainstorming creative concepts, generating diverse content formats, and potentially assisting with data analysis for targeted messaging. Trade Communication Assistance Support in managing all trade communications to ensure consistent messaging and alignment with brand objectives. Help develop and coordinate communication plans for trade partners and assist in organizing trade events to enhance brand visibility and partner engagement. Data Management and Analysis Assist in utilizing CRM data to derive actionable insights for improving B2B relationships and identifying revenue generation opportunities. Support regular analysis of trade partner interactions to optimize communication strategies and enhance overall partnership effectiveness. Training and Resource Development Provide support in training and guiding internal teams on CRM tools and processes, ensuring best practices are understood and implemented. Assist in developing resources to aid sales and marketing teams in utilizing CRM tools to enhance client interactions and achieve sales objectives. Any other additional responsibility could be assigned to the role holder from time to time as a standalone project or regular work. The same would be suitably represented in the Primary responsibilities and agreed between the incumbent, reporting officer and HR. Skills/Qualities Required Strong organizational and support skills, with the ability to assist in managing multiple CRM initiatives. Good analytical skills, with a basic understanding of CRM systems and data interpretation. Effective communication skills, capable of supporting cross-functional teams and facilitating internal and external communications. Enthusiastic and collaborative, with a focus on continuous learning and supporting strategic CRM developments. Sales & Marketing; D&T Assist the CRM Manager in collaborating with sales and marketing departments to align trade communication strategies with broader business goals. Work closely with the D&T team to manage the CRM dissemination. Support the CRM Manager with daily follow ups and reviews with the creative agency. Ensure TAT and brand hygiene is maintained in all creative assets. Educational and Experience Requirements Minimum Education requirements Bachelor s degree in Business Administration, Marketing, or a related field Desired 2 years of experience in CRM, trade communication, or related roles, preferably within a B2B setting Proficiency in using Gen AI tools for content, design, and analysis Excellent written and verbal communication 3+ years CRM/trade communication experience, preferably in aviation. Exposure to CRM tools and data analysis, with a keen interest in developing skills in CRM strategy and trade partner management.

Contact potential or existing customers to inform them about a product or service using scripts. Answer questions about products or the company. Ask questions to understand customer requirements and close sales. Direct prospects to the field sales.

Urgent Hiring for CRM profile: Must have knowledge of customer handling, customer satisfaction. Able to deal with patient. Strong Communication & interpersonal skills Interested candidate share their resumes on hr-db@aimsindia.com or call 7485094176.

Job Title: Relationship Manager (CRM) BPO Operations Location: Noida Employment Type: Full-Time Experience Required: Minimum 5 years in BPO Operations About the Role: We are seeking a dynamic and presentable Client Relationship Manager (CRM) with a strong background in BPO operations. The ideal candidate will have excellent communication skills, a deep understanding of BPO industry metrics and client expectations, and a proven track record of driving client satisfaction through effective coordination and follow-ups. Key Responsibilities: Act as the primary point of contact for key clients, ensuring their requirements are met with efficiency and professionalism. Manage end-to-end client communication, operations coordination, and issue resolution. Understand and use BPO industry terminologies such as AHT, SL, CSAT, Rebuttals, Attrition, Shrinkage, etc. Drive operational alignment and service delivery across departments to meet client expectations. Ensure timely and proactive follow-ups with internal stakeholders to resolve client issues and requests. Build, maintain, and nurture long-term relationships with clients. Prepare and share client reports, feedback, and performance updates regularly. Education: Graduate (MBA preferred) Experience: Minimum 5 years in managing domestic or international BPO operations Skills & Competencies: Excellent verbal and written communication skills Presentable and professional demeanor Strong understanding of BPO operations and KPIs Proactive, detail-oriented, and highly organized Strong follow-up and coordination skills Client-first attitude with problem-solving mindset What We Offer: A collaborative work environment Opportunities to work closely with senior leadership and top-tier clients

Job Requirements Job Description: Job Title: CRM Manager - Customer Loyalty Job Type: Regular/Permanent Job Category: Watches & Wearables - Marketing Department: Marketing - E-commerce Location: Bengaluru, Karnataka, India Titan, a leading brand in the watches and wearables industry, is seeking a highly motivated and experienced CRM Manager to join our team. As the CRM Manager, you will be responsible for developing and implementing strategies to enhance customer loyalty and retention. This is a key role within our Marketing and E-commerce department, and you will have the opportunity to work with a dynamic and talented team. Key Responsibilities: - Develop and implement CRM strategies to increase customer loyalty and retention - Analyze customer data and behavior to identify opportunities for improvement - Collaborate with cross-functional teams to create targeted marketing campaigns and promotions - Monitor and track customer engagement and satisfaction levels - Utilize CRM tools and platforms to manage customer data and communication - Conduct market research and stay updated on industry trends to inform CRM strategies - Develop and maintain relationships with key stakeholders, including customers, vendors, and internal teams - Manage a team of CRM specialists and provide guidance and support as needed Additional Parameters: - This is a full-time, regular/permanent position - The role is based in Bengaluru, Karnataka, India - Some travel may be required for this role If you are a results-driven and customer-focused individual with a passion for the watches and wearables industry, we encourage you to apply for this exciting opportunity at Titan. Join our team and be a part of our journey to enhance customer loyalty and drive business growth. Work Experience Qualifications: MBA (tier 1 college ) in Marketing, Business, Data Analytics, or a related field. Experience: 0-1 years of experience in CRM campaign management, lifecycle marketing, or retention strategies. - Certifications in CRM platforms (e.g., Salesforce Certified CRM Specialist, HubSpot CRM) are a plus. - Experience in E-commerce, SaaS, Fintech, or Telecom industries is preferred. Required Skills & Expertise: Technical Skills: - Hands-on experience with CRM platforms and marketing automation tools (e.g., Salesforce, HubSpot, Klaviyo, MoEngage). -Knowledge of data analytics tools (e.g., Google Analytics 4, Mixpanel, Looker Studio,Adobe analytics). - Experience in A/B testing tools (e.g.,SFMC, Google Optimize, VWO). - Familiarity with SQL and database querying (preferred but not mandatory). Functional Skills: - Expertise in customer segmentation and behavioral targeting. - Strong understanding of customer lifecycle stages and lifecycle marketing strategies. - Proven ability to design and execute automated customer journeys. - Competency in analyzing and interpreting customer engagement data. Soft Skills: - Strategic Thinking: Ability to align CRM campaigns with broader business objectives. - Communication Skills: Clear articulation of strategies and data insights across teams. - Problem-Solving: Proactive approach to identifying and addressing campaign challenges. - Attention to Detail: Precision in campaign execution and reporting. - Collaboration: Strong interpersonal skills to work effectively with cross-functional teams.

Identify, qualify, and close new business opportunities related to CRM solutions. Conduct product demos and presentations to potential clients. Build and maintain strong relationships with existing and prospective clients.

At Johnson & Johnson, we believe health is everything Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity Learn more at Job Function: Pharmaceutical Sales Job Sub Function: Sales - Immunology (Commission) Job Category: Business Enablement/Support All Job Posting Locations: Chennai, Tamil Nadu, India Job Description: K ey Responsibilities : Drive business growth in territory by delivering on budgeted sales objectives on a continuous basis through effective customer relationship management, distributor management, inventory management, etc in adherence to the company s compliance standards Build sustainable, long term relationships with Key Opinion Leaders in assigned territory by involving them in our scientific engagements and other market building activities at regular intervals and through effective coverage at the right frequency Create and execute plan for conducting scientific activities such as CMEs, develop CRM strategy, and ensure effective execution of marketing strategies from time to time in order to achieve objectives through sales and servicing of listed Health Care Professionals in the prescribed territory Schedule appointments and make pre-planned sales presentations to customers Map potential of territory & develop new KOLs Ensure product availability and handle distributors Prepare and submit sales reports, forecasts & documents as required, in a timely & accurate manner Market and customer feedback on product and establish improvement plan to achieve the sales objectives Follow up with customers to resolve any issues and ensure satisfaction Collaborate with other departments to ensure a timely resolution Qualifications Education: B Sc / B Pharm (Post-Graduation in Management would be preferred ] Experience and Skills: Required: 5+ yrs of Sales experience in Immuno, viro, onco Pharmaceutical sales Meeting super specialists like Gastro, Rheumatologists, and Derma Preferred: Super speciality Pharmacuetical Sales ! Good Communicator and Executor ! Other: Languages: English , Malayalam, Hindi Travel : Kochi, Kollam, Trivandram Vehicle-eligible roles - i e YES valid driver s license, where applicable]

Roles and Responsibilities Develop and implement effective CRM strategies to drive business growth, customer retention, and satisfaction. Manage and maintain accurate records of customer interactions using CRM tools such as Salesforce.com. Collaborate with cross-functional teams to identify opportunities for process improvements and optimize sales processes. Analyze data to measure campaign effectiveness, track key performance indicators (KPIs), and provide insights for future strategy development. Ensure compliance with company policies, procedures, and regulatory requirements related to CRM management. Desired Candidate Profile 5-10 years of experience in CRM Management or a related field. Proven expertise in developing and implementing successful CRM strategies that drive business results. Strong understanding of CRM tool functionality, including Salesforce.com or similar platforms. Excellent analytical skills with ability to interpret complex data sets and communicate findings effectively.

Skill required: Next Generation Customer Operations - Customer Service Designation: Inbound Sales Representative Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. Looking for a candidate who is good in communication and has good knowledge on metrics of Customer Support Customer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships. What are we looking for? Candidates are required to have excellent communication skills - written and verbal with absence of mother tongue influence Strong Comprehension skills are key on this project. Ability to comprehend US customer needs through phone communication, translate the need into process query and provide the right resolution in a clear and concise manner Willingness to work mainly US shifts in a 24/7 environment with shift rotations Prior Voice Experience Mandatory. Preferably US Process (Telecom) Ability to multitask and work with multiple tools to provide the best resolution Functional knowledge of using CRM solution and MS Excel Domain knowledge of US Customer Service, preferably Telecom industry Job requires the candidate to be confident, probe for responses and empathize with customers. Needs to be customer centric with strong conversational skills Typing speed (Speed – 25 words per minute – 85% accuracy) Sales/Retention/Tech experience would be an added advantage (International BPO Customer Service:Voice - Preferably US customer service / US Telecom) Proficient in spoken English, Comprehension skills Ability to Multitask Sales/Retention experience will be an added advantage Roles and Responsibilities: Provide resolution to the customer based on process knowledge and training provided, utilizing the company's internal CRM/mainframe systems and customer purchase orders Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions on the internal systems Should have good command over Grammar and be able to probe well & comprehend Should possess willingness to help the customers by taking ownership Ability to present solution to the customer and add value on calls Should be able to summarize the conversation while providing the resolution Access the company's internal systems to obtain and extract accurate information and provide customer service management with the data for inclusion in various scheduled and special reports Maintain customer records by updating account information Ability to think out of the box Ability to work in a dynamic and innovative environment by contributing towards ideation for the project Qualifications Any Graduation

Skill required: Next Generation Customer Operations - Customer Service Designation: Inbound Sales Representative New Assoc Qualifications: Any Graduation Years of Experience: 0 to 1 years What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. Looking for a candidate who is good in communication and has good knowledge on metrics of Customer Support Customer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships. What are we looking for? Candidates are required to have excellent communication skills - written and verbal with absence of mother tongue influence Strong Comprehension skills are key on this project. Ability to comprehend US customer needs through phone communication, translate the need into process query and provide the right resolution in a clear and concise manner Willingness to work mainly US shifts in a 24/7 environment with shift rotations Prior Voice Experience Mandatory. Preferably US Process (Telecom) Ability to multitask and work with multiple tools to provide the best resolution Functional knowledge of using CRM solution and MS Excel Domain knowledge of US Customer Service, preferably Telecom industry Job requires the candidate to be confident, probe for responses and empathize with customers. Needs to be customer centric with strong conversational skills Typing speed (Speed – 25 words per minute – 85% accuracy) Sales/Retention/Tech experience would be an added advantage International BPO Customer Service:Voice - Preferably US customer service / US Telecom) Proficient in spoken English, Comprehension skills Ability to Multitask Sales/Retention experience will be an added advantage Roles and Responsibilities: Provide resolution to the customer based on process knowledge and training provided, utilizing the company's internal CRM/mainframe systems and customer purchase orders Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions on the internal systems Should have good command over Grammar and be able to probe well & comprehend Should possess willingness to help the customers by taking ownership Ability to present solution to the customer and add value on calls Should be able to summarize the conversation while providing the resolution Access the company's internal systems to obtain and extract accurate information and provide customer service management with the data for inclusion in various scheduled and special reports Maintain customer records by updating account information Ability to think out of the box Ability to work in a dynamic and innovative environment by contributing towards ideation for the project Qualifications Any Graduation

Role & responsibilities As a Customer Analytics lead in the Enterprise Data analytics Practice of Capgemini Invent, you will help clients across sectors and industries transform and improve their operations by leveraging data for transformative insights in customer, digital and marketing strategies. You will guide the development of innovative data-driven solutions and AI/ML use cases. You will provide supervision and hands-on delivery support advising our clients and consultants on solution approach, design, implementation, and roll-out. Additional Responsibilities: Drive Customer Analytics deals, locating and cultivating opportunities for improvement and business growth within customer analytics domains. Provide strategic leadership to guide the company's direction, aligning business goals with market opportunities and ensuring long-term growth and success. Define and oversee data/AI analytics solution approaches technical designs, providing guidance on development, testing, and deployment in areas such as customer insight generation, digital customer journey optimization, and marketing and campaign effectiveness. Strengthen the company's brand presence and thought leadership in the customer analytics space, positioning the company as a trusted leader in innovative solutions. Lead the development of assets and frameworks for selling and delivering Customer Insight solutions, streamlining service offerings and enhancing go-to-market strategies. Build client trust through close collaboration, driving projects and managing risks Preferred candidate profile • Bachelors/Masters Degree in Computer Engineering, Computer Science, or a related field. • 15+ years of experience working in a consulting/advisory environment where they focused on Customer Transformation using AI Analytics. • Experience with integrating customer data from multiple sources, such as CRM systems, marketing automation platforms, and third-party databases, to create a comprehensive customer view. • Strong understanding of the value of data, with experience in processing behavioural and transactional data from various sources, applying predictive analytics, machine learning, and AI to improve customer insights, personalization, and retention strategies. • Bring in GenAI driven transformation within customer analytics space. • Ability to identify opportunities for process and technology improvement, defining data-driven use cases and creating associated business cases • Experience facilitating dynamic workshops with clients to identify pain-points, desires, current state, solution paths, solution designs, etc • in leading and delivering large-scale data solutions, managing enterprise-level projects, and overseeing technical and advisory teams. • Deep Expertise in one of the sectors like Life Sciences, CPR, Auto or Manufacturing

- We are looking for an experienced customer relation manager to join our team. As a CRM, you will ensure that our customers receive great customer service. You’ll be responsible for promptly addressing their inquiries and resolving any issues.

The Salesforce Developer will be responsible for configuring, customizing, and maintaining Salesforce applications to meet business needs.

CRM Executive & CRM Head profiles can be seen from bluechipjobs.co.in website. Position based only at Raipur location Required Candidate profile Relevant experience in CRM. Candidate joining soon will be preferred.

Manage & update CRM system with client info Track and analyze client interactions and data Lead Verification Support real estate agents with client relationship management Develop strategies for customer engagement Coordinate with sales and marketing Required Candidate profile Female candidate required for CRM with atleast 2 years of experience.