Customer Relationship Manager (Female)

You will be responsible for developing the CRM strategy by crafting a vision and goals to increase customer engagement, loyalty, and revenue. This includes analyzing key performance indicators (KPIs) like customer engagement and retention rates, and reporting insights to senior management for informed decision-making. Additionally, you will collaborate with sales, marketing, customer service, and IT departments to align CRM systems and strategies with overall business objectives. Your role will involve managing the CRM platform, overseeing software selection, implementation, and optimization to ensure smooth functionality and meet organizational needs. Furthermore, you will ensure data compliance by adhering to data privacy and security regulations such as GDPR to protect customer information. - Technical and administrative responsibilities: - System administration: Manage user access, permissions, security, troubleshoot issues, perform regular updates, and maintain data integrity. - Data analysis: Analyze customer data to identify trends, segment customers for targeted campaigns, and provide actionable insights for business strategy. - System customization and integration: Configure the system with custom workflows, objects, and integrations with other business platforms. - Workflow automation: Design and optimize automated workflows for tasks like lead nurturing and follow-up emails to enhance operational efficiency. - Daily user responsibilities: - Sales teams: Utilize the CRM to manage leads, track opportunities, monitor customer interactions, and evaluate sales performance. - Marketing teams: Leverage CRM data for customer segmentation, campaign creation, and performance analysis. - Customer support teams: Log and respond to customer inquiries, track issue resolution, and provide personalized service through the CRM. - Data entry: Record customer interactions, updates, and activities consistently to maintain a reliable CRM record. You will be working full-time in a permanent position with benefits such as cell phone reimbursement and leave encashment. Preferred experience includes a total of 3 years of work experience and 3 years in customer service. Proficiency in English is preferred, and the work location is in person.,