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12.0 - 16.0 years
0 Lacs
delhi
On-site
With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsofts products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more. Are you a Leader who likes to engage CxOs during crisis situations Do you have mastery in leading during ambiguous situations Can you influence beyond boundaries to drive complex Customer outcomes Does Executive communications come naturally to you As the Area Support Leader (ASL) you are responsible for Area crisis response, acting on behalf of Microsoft Executives in crisis events, key customer escalation management, and ensuring customer confidence in Microsoft support and crisis response. You will liaise and triage between the customers and Senior Leaders across organizations within Microsoft, serving as the Areas trusted advisor and partner, consulting with relevant teams and customers to drive systemic improvement in customer health and resiliency. The ASL role is designed to strengthen resiliency for customers and the Area overall. As such, the ASL role requires technical ability, understanding of operational health, and the ability to manage relationships effectively when there is ambiguity, uncertainty, and pressure. The ASL should be able to converse with technical leaders in engineering and the CSA community in the CSU and be able to review components during and post customer events to avoid repeat. The ASL should exhibit executive maturity, executive presence (confidence, communications, control), impact and influence, and leadership in ambiguity. This role is flexible in that you can work up to 50% from home. Microsofts mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities Crisis Management Crisis Response: The ASL is responsible for coordinating crisis response during high impact service incidents. They are the Incident Commander within their Area Crisis Coordination Group (CCG), triaging and coordinating between stakeholders, reducing confusion, and instilling confidence during and after a crisis. Crisis Readiness: The ASL role requires a deep understanding of Microsoft Crisis Response processes and resources, as well as completion of Crisis Response and Field Drills training content. The ASL will need to execute on various tasks throughout the crisis lifecycle, including readiness, response, and recovery Consulting and Advising: In preparation for any future crisis, the ASL also serves as the Areas trusted advisor and partner, consulting with relevant v-teams, and customers to drive systemic improvement in customer health and resiliency Operational Health Improvement: The ASL is responsible for driving operational health improvement plans for selected customers and owning actions to prevent recurrence. Key Customer Escalation Management The ASL is responsible for managing Area executive escalations and restoring confidence with key customers. They participate in Root Cause Analysis (RCA) and Post Incident Reviews (PIR) for escalated events to fully understand the cause and the strategy to prevent recurrence and improve customer health and readiness. They may also preside over confidence engagements as the delegate for Microsoft executives, talking to the customer about why an issue occurred and how to prevent it from recurring. The ASL also provides consultative support for select customers in the same way that CE&S leadership does through their account sponsorship, including driving systemic improvement in services health for key customers in their Area. They work with the customers account teams to ensure the customers architecture is as resilient as possible to minimize business impact. Systemic Issue Management The ASL is responsible for managing systemic issues that are creating dissatisfaction for customers. They work to ensure that systemic issues are captured, reported, and communicated. The ASL is uniquely positioned to observe the impact of systemic issues on key customers and to ensure that feedback is directed to the appropriate resources for management. The ASL will consult with relevant v-teams and customers to identify opportunities for process improvement and incorporate automation where necessary to increase efficiency and effectiveness of processes. They also oversee end-to-end governance across business functions and maintain documentation for flow, controls, underlying systems, and requirements as needed How You Do It Leadership in ambiguity: The ASL should be able to demonstrate leadership in ambiguous situations, with the ability to make decisions and approach challenging situations with a clear strategy. They should be able to problem-solve and collaborate with colleagues and be able to adapt to changing circumstances. Executive presence: The ASL should have a strong executive presence, with confidence, effective communication skills, and the ability to maintain control in challenging situations. They should be able to make a good impression and communicate confidence, while also seeking feedback and demonstrating strategic thinking. Relationship management: The ASL should have strong relationship management skills, with the ability to manage relationships effectively when there is ambiguity, uncertainty, and pressure. They should be able to build trust with stakeholders and pivot reactive support conversations into strategic conversations. Impact and influence: The ASL should be able to create influence strategies that cut across organizational boundaries to achieve broad business outcomes. They should be able to secure strategic alliances or partnerships to gain widespread support and enlist commitment by involving others early and often. Executive maturity: The ASL should exhibit executive maturity, with the ability to manage themselves and their relationships effectively when there is ambiguity, uncertainty, and pressure. They should be able to provide a voice of reason in chaotic situations or offer much-needed perspective in situations that are difficult or contentious, while remaining open to learning from others. Technical ability: The ASL should have a strong technical background and be able to understand and communicate technical concepts effectively. They should be able to converse with technical leaders in engineering and the CSA community in the CSU and be able to review components during and post-crisis scenarios to avoid repeat. Understanding of operational health: The ASL should have a deep understanding of operational health, both internally in the Microsoft ATU, and at the customer level. This will be key to unpicking crisis scenarios and driving systemic improvement in customer health and resiliency. Qualifications Preferred Crisis Management and C-Suite proven communication capabilities 16+ years technology industry, customer service, or related experience OR Bachelor's Degree in technology, business, or related field AND 8+ years technology industry, customer service, or related experience OR Master's Degree in technology, business, or related field AND 6+ years technology industry, customer service, or related experience OR equivalent experience. Required Cloud Technology Certification (minimum of Azure Fundamentals. M365 Fundamentals). 12+ years technology industry, customer service, or related experience OR Bachelor's Degree in technology, business, or related field AND 9+ years technology industry, customer service, or related experience OR Master's Degree in technology, business, or related field AND 8+ years technology industry, customer service, or related experience OR equivalent experience. Project or program management experience. Experience working with Microsoft products and services. Recommended higher certification levels such as Level 200 and 300 certifications in Microsoft Cloud Technologies. Reactive support experience preferred Knowledge and understanding of Microsoft Unified Deal Construction preferred ,
Posted 3 weeks ago
3.0 - 7.0 years
0 Lacs
guwahati, assam
On-site
As an integral member of the ZENG animation and design studio team based in Guwahati, Assam, your role will encompass a diverse range of responsibilities aimed at ensuring the smooth operation and successful delivery of projects. Your key tasks will include: - Project Tracking & Management: You will be responsible for maintaining the schedule and budget of multiple projects, ensuring they progress smoothly and efficiently. - Client Coordination: Your role will involve managing client feedback and facilitating clear communication between the studio and clients to guarantee client satisfaction. - Team Management: Aligning and coordinating the efforts of animators, designers, and other team members to ensure a cohesive and collaborative working environment. - SOPs & Workflow Optimization: Developing and implementing structured processes and workflows to enhance efficiency and productivity within the studio. - Resource Allocation: Assigning tasks, balancing workloads, and optimizing resource utilization to maximize output and meet project requirements. - Quality Control: Overseeing the production process to ensure that all deliverables meet the highest quality standards and client expectations. - Deadline & Delivery Management: Keeping track of project timelines and ensuring timely delivery of all project milestones and final deliverables. - Crisis Management: Proactively identifying and resolving bottlenecks, unexpected challenges, and other issues that may arise during project execution to maintain project momentum and quality. Your role as a key team member at ZENG will involve combining creativity with efficiency to uphold the studio's reputation for delivering exceptional animation and design projects.,
Posted 3 weeks ago
3.0 - 7.0 years
0 Lacs
faridabad, haryana
On-site
Company Description MODERN VEER RAYS SECURITY FORCE (INDIA) PVT LTD is a company based out of ATLANTA CENTRE, MUMBAI, Maharashtra, India. Role Description This is a full-time on-site role for an Area Officer at MODERN VEER RAYS SECURITY FORCE. The Area Officer will be responsible for overseeing security operations in Gurugram. Qualifications Security Management, Surveillance, and Crisis Management skills Strong leadership and decision-making abilities Experience in security operations and personnel management Excellent communication and interpersonal skills Ability to work under pressure and handle stressful situations Security certifications or training is a plus Knowledge of local laws and regulations,
Posted 3 weeks ago
8.0 - 10.0 years
4 - 6 Lacs
Chennai
Work from Office
Key Responsibilities Client Management & Communication Serve as the primary point of contact for client interactions and build strong client relationships Manage contracts, service-level agreements (SLAs), and address client concerns promptly Design professional presentations (MBR, site induction, initiatives) and create clear communications for advisories and facility guidelines Facility Operations & Maintenance Conduct regular floor inspections and submit reports within governance timelines Coordinate minor project works, track progress, and liaise with consultants and suppliers Manage asset inventory and health checkups, ensuring timely completion of Planned Preventive Maintenance Oversee repair and maintenance activities, coordinating with AMC vendors for timely delivery Access & Security Management Coordinate with the building team for visitor entries and promptly resolve related issues Ensure smooth visitor check-in processes and maintain security procedures Manage inward and outward material movement, including gate passes Resource & Inventory Management Monitor and maintain records for housekeeping, pantry, and stationery supplies Ensure availability of first aid kits and manage lost-and-found records Create Purchase Orders in the TEP Oracle System and verify/upload invoices. Compliance & Safety Ensure adherence to labor compliance, site procedures, building compliance, and landlord regulations Upload all required documents in ESG, iAuditor, ORSS, Intelex, and incident reporting systems on time Coordinate fire safety/fire drill training with the builder per local Fire NOC authority norms Support audits and certificate renewals as required Employee Experience & Events Conduct office tours for new joiners to ensure smooth onboarding Assist employees with workspace and resource-related requests Plan and execute internal events, collaborating with internal teams and external vendors Front Desk & Help Desk Management Manage reception area, ensuring cleanliness and orderliness of common spaces Proactively manage Help Desk/Service Now services to achieve or exceed KPIs Report Help Desk outputs to stakeholders and address operational challenges Qualifications Bachelor's degree in Facility Management, Business Administration, or related field 8+ years of experience in facility management or related role Strong communication and interpersonal skills Proficiency in Microsoft Office suite and facility management software Knowledge of health and safety regulations Excellent organizational and problem-solving abilities Skills Client relationship management Vendor management and negotiation Budget planning and control Team leadership and coordination Crisis management and resolution Technical understanding of building systems Multitasking and prioritization This position requires a detail-oriented professional who can manage multiple priorities simultaneously while maintaining excellent client relationships and ensuring compliance with all relevant standards and procedures.
Posted 3 weeks ago
10.0 - 12.0 years
13 - 18 Lacs
Mumbai
Work from Office
This candidate will initiate, develop and manage FedEx Communications agenda/program with the primary focus on media relations, leadership visibility and communications, social media and content strategy, issues and crisis management, and community relations; provide strategic counsel to support the regional business and communications objectives; advise on a variety of issues across the operational spectrum of the market; liaise, communicate and provide support to build FedEx reputation internally and externally. Grade 15 What will you do : Develop and Lead communications programs across diverse Middle East, Indian Subcontinent and Sub Saharan Africa Market C oaching and mentoring a team of communications professionals and adhere to communication policies and procedures in order to build a high performing and motivated workgroup to meet departmental and business objectives. Work with senior leaders to initiate, develop, and manage execute leadership visibility program in relation to the market; develop leadership communications and executing through various communications channels. Initiate, develop, manage and execute a variety of programs to increase reputation in earned and social media to drive online and earned share of voice and reputation. Media relations : Initiate, develop, manage and execute a variety of external communications program in the responsible region/country; identify and facilitate speaking platforms for senior executives; prepare speeches, presentations and briefing materials. I dentifying, developing and implementing issues and crisis communications to ensure all external critical issues are handled appropriately to minimize risks to the company s reputation Initiate and develop relationships with regional non-profit organizations, community audiences; support regional CSR activities and ensure that they are aligned with business objectives. Provide and facilitate strategic advice and counsel leadership team; provide media coaching and facilitate training in order to ensure consistent and effective public representation of FedEx. Manage all Internal Communications for Regional Leadership Managing agency network and driving the agency to support the business priorities You will be a good fit if you have : Bachelor s degree in Communications is preferred. Experience: Minimum of 10 - 12 years in Corporate Communications with proven results in developing and leading communications programs across diverse Asia Pacific markets, Excellent writing skills, social and digital experience, able to use analytics to refine communications strategies and tactics.
Posted 3 weeks ago
6.0 - 8.0 years
8 - 12 Lacs
Bengaluru
Work from Office
1. Develop and facilitate the network of site HSSE practitioners 2. Delivering support to the organization to ensure HSSE regulatory compliance is maintained by monitoring the requirements of all interested parties (e.g. governmental agencies, local authorities, insurance Companies, Group, etc.) and by assisting with the development and management of regulatory compliance programs for HSSE related topics 3. Partner with business and functional leaders to establish/enhance crisis management response, including incident investigation to ensure thorough root-cause analysis and comprehensive corrective action 4. Report serious incidents to the relevant functional heads and liaise with local authorities for investigation and inspections when required 5. Carrying out regular inspections and audits 6. Organize the HSSE risk and impact analysis and ensure local action plans are implemented 7. Develop and maintain the HSSE Management System 8. Ensure a policy of continuous improvement is applied to HSSE 9. Define, implement and monitor a yearly HSSE action plan at each site. 10. Deliver HSSE training to managers and employees 11. Collect, analyze and track performance KPIs for continuous improvement and Group reporting 12. Actively participates in the HSSE network, taking part in monthly meetings , benchmarking, and expertise sharing 13. Cascade Group initiatives and programs to all sites ensuring materials are suitable and available for use 14. Must have strong knowledge on HSE local legal requirements and compliance as per the local authorities requirements Key Performance Indicators 1. Group KPIs for HSSE 2. Country-level KPIs for HSSE performance 3. Regulatory requirements and deadlines 4. Accurate data recorded in BMI digital HSSE management tool Qualification: Any Graduation with a certificate in Occupational Health and Safety degree or any other equivalent qualification i.e NEBOSH Experience: 06-08 years of experience in the Manufacturing industry with a Global presence. . Expert knowledge of Skills: Google Suite, Team player, open-minded, proactive, self-motivated, leadership, interpersonal, ability to work with all levels of analytical and problem solving, decision making, ability to manage multiple projects and deadlines Excellent Communication Skills (Fluent in English, Hindi and local language) Location:
Posted 3 weeks ago
10.0 - 15.0 years
30 - 35 Lacs
Bengaluru
Work from Office
Responsibilities Manages a team in India and provides services to the different staff engaged in CIBs Business Continuity, IT Continuity and Crisis Management activities Develops and maintains data analytics in Excel / Power BI to drive efficiency and quality in the controls Automates manual processes with simple scripted solutions to drive productivity Interacts with CEP IT on behalf of the Global Business Continuity, IT Continuity and Crisis Management department Reports meaningful KPIs to the management demonstrating quality in the services that are provided Technical & Behavioral Competencies Collects development needs from colleagues in Business Continuity, IT Continuity and Crisis Management activities around data analytics and applications Organizes those needs in a book of work, discusses priorities with the management and drives delivery of those needs through the Continuity data team members for analytics and through CEP IT for applications Manages testing and releases in production of developed features Supports live data analytics and provides training / help to the rest of the department on data and tool usage Supports upstream/downstream feeds from/to applications outside of the departments scope (e.g. APM, Service Now, Everbridge, Refog, etc.) Supports the generation of reports/dashboards that are required at specific frequency in time (e.g. daily, weekly, monthly, quarterly) Standardizes routine processes for greater consistency, efficiency, and control to deliver quality Performs reconciliation of data and provide output to the rest of the department for actions You will take ownership of your own personal development plan; working with your direct line manager to ensure your development goals are set, monitored and the appropriate training & development put in place. Professional Knowledge & Expertise Excellent analytical skills, able to take on complex analysis and provide thoughtful solutions Excellent technical skills, especially with productivity software like Excel and Power BI Excellent leadership aptitude, with a strong capacity to organize work efforts, manage priorities and deliver on due time Excellent communication skills and fluency in English, both oral and written Basic knowledge of Business Continuity, IT Continuity & Crisis Management processes Basic knowledge of the banking industry and CIB activities (Financial Markets, Corporate Finance) Knowledge of Service Now and/or Everbridge is a plus Behavioral Competencies and Inter-personal Skills Rigorous and autonomous Strong communication skills, written and spoken Team player with high ethics Highly organized and with the ability to multi-task Delivery oriented mindset with an ability to prioritize efforts and take meaningful decisions Results driven - delivers high quality, and high impact work Specific Qualifications (if required) Skills Referential Behavioural Skills : (Please select up to 4 skills) Communication skills - oral & written Attention to detail / rigor Ability to deliver / Results driven Active listening Transversal Skills: Ability to understand, explain and support change Analytical Ability Education Level: Experience Level
Posted 3 weeks ago
15.0 - 20.0 years
35 - 40 Lacs
Mumbai
Work from Office
The role holder will be part of a small team responsible for the implementation, management and innovation of 2nd line of defense risk management within the Information and Communication Technology (ICT) space, focusing on Operational Resilience at the Group. Responsibilities will include second line of defense oversight for Operational Resilience Domains such as Business Continuity/DR, IT Resilience, Cyber Resilience (including Cyber Fraud), Third Party Resilience and Crisis Management. The role holder will work with colleagues in Group RISK ORM Operational Resilience team, in support of and in close co-operation with RISK ORM ICT in Regions, as well as 1st line of defense ICT, business and offshoring teams and stakeholders. The candidate shall be an all-round specialist in Information and Communication Technologies, which include IT Processes (Architecture, Network, Systems, Application), Governance, Cyber Security and Operational Resilience related subjects. The candidate shall play a leading role in the successful completion of assigned assessments from start to finish and shall be competent to strengthen team spirit, improve team skills on different ICT subjects and ensure the quality, relevance and traceability of all identified gap. As a subject matter expert on ICT, the successful candidate shall stimulate and bring knowledge and innovation to the RISK ORM ICT Operational Resilience, in supporting of RISK ORM ICT Regional teams, helping to elevate the knowledge base and skills of the team. Responsibilities Governance Oversight Provide IT Cyber risk management (especially related to Operational Resilience) consulting to the business, technical and operations groups Provide direction, support and oversight with respect to management of security and technology risks of core systems and applications, and its resiliency Drive effective implementation and communication of Operational Risk Management (especially Operational Resilience related) policies and guidelines Risk management environment Identification Assessment: Ensure that the identification and assessment of operational risks are effectively done across the organisation by correlating input from Audit Findings, Internal Loss Data Collection Analysis, External Data Collection Analysis, Risk Control Self Assessments, Business Process Mapping, KPIs KRIs, Scenario Analysis, Quantified Measurement Comparative Analysis Monitoring Reporting: Implement a process to regularly monitor operational risk profiles and material exposure to losses and provide appropriate reporting mechanisms to the board, senior management and the business lines. Data capture and operational risk reporting should be continuously enhanced and provide a feedback loop to enhance risk management policies, procedures and practices. Control Mitigation: Improve the effectiveness of the Internal Controls programme by reviewing the control environment, risk assessment process, control activities, information and communication and monitoring activities. Assess operational risk response strategies. Validate risk transfer options. Risk Disclosure: Provide updates on regulatory and financial disclosure while complying with external and regulatory communications standards and disclosing the operational risk management framework of the bank in a manner that complies with the formal disclosure policy approved by the board of directors. Defines approach for determining what operational risk disclosures are made and the internal controls over the disclosure process. Implement a process to assess the appropriateness of the disclosure, including the verification and frequency. Operational Resilience Manage the delivery, testing and management of Operational Resilience risk policies, standards and associated controls Perform gap assessment of Operational Resilience regulations, standards and guidelines of assigned territories and ensure compliance through 1st Line of Defence Manage assurance/oversight of Operational Resilience directly owned controls and in-directly owned Resilience controls and ensure these controls are tested for operational effectiveness Provide active advisory, partnership, challenge or approval to applicable risk owners to ensure appropriate prioritization and resolution Perform relevant 2nd Line Of defence thematic or issue based deep dives Support the business in identifying (through control testing) Resilience gaps in process, controls and also in remediating these Contribute to the design, development and specification of new/redesigned processes, systems, information, risk controls, testing regimes, documentation and supporting materials Crisis Management: Ensure 2nd line of defence risk oversight of Crisis Management program Contribute to the development of the crisis management framework; including: policies, standards, aide memoires, SOPs, playbooks, escalation protocols, etc. Support the delivery of independent crisis exercises and test incident and crisis response capability. Develop and implement process for validating effectiveness of the crisis management program. Participate in After Action Reviews. Build and establish networks and relations with other key internal stakeholders Third Technology Risk: Provide 2nd line of defence risk oversight of Third Party Cyber Tech Risk program Conduct independent technology and cyber risk assessment of Outsourcing risks 2nd LoD Thematic review of critical suppliers from a Cyber Tech Risk perspective Assist Global Head in developing Group wide 2nd LoD framework and policies regarding Third Party Tech Risk programs Contributing Responsibilities Governance Oversight Contribute to the establishment of an IT Cyber Risk Management program for the bank within the three lines of defence model in alignment with the Group Risk Management Framework Assist with establishing and oversight of the Operational Risk Management infrastructure and ensure practices are consistent with regulatory expectations and industry sound practices Risk management environment Operational Resiliency: Support the regional oversight of Group/Regional operational resiliency program to ensure the ability of the bank to operate on an ongoing basis and limit the losses in the event of severe business disruption. Coordinate with the first and third lines of defence to test these plans to ensure coverage and adequacy. Technical Behavioral Competencies SKILLS, EXPERIENCE AND COMPETENCIES Skills Required: 15 years or more experience or practical understanding in IT, IT Security or other ICT domains required The successful candidate will have a proven track record in managing risk and technology in large/global organizations with robust knowledge of technology, risks and controls, IT and security architecture, operational resilience, and third party technology risk management. Prior ICT risk experience (IT, DR/BCM, Cyber security, Third Party, etc.) and exposure to Financial Services industry is a requirement. Experience with risk management tools and information systems is beneficial. Generic Requested Skills Excellent stakeholder management skills Demonstrates a high level of commitment and self-motivation Able to manage workload and set realistic and achievable targets Eye for detail and ability to process high quantity of documents and correlate them Highly organized and able to multi-task Able to express views clearly and fluently both orally and in writing, considering the audience and avoiding technical jargon when necessary and appropriate Able to work under pressure in international environment Able to interface and coordinate work efficiently and effectively with senior business and technology partners Excellent communication and influencing skills, including ability to articulate complex issues and incorporate feedback Good team player, Strong stakeholder management, relationship building, influencing, facilitating and presenting skills Has the proven ability to think outside of the box, challenge industry norms and adapt quickly to evolving requirements Is self-aware, anticipates problems, adapts and meets them head on. Is solutions focused measures their output on whether issues, problems or challenges are resolved as a criteria for success Works iteratively, delivering quickly and frequently to produce high quality documents and outputs which require little to no rework Technical Skills Experience in business process re-engineering, experience with functional and enterprise technical architecture, good understanding of large-scale technology infrastructure Understanding of emerging technologies e.g. IoT, Cloud, etc. Understanding of ISO 2700X series of standards and guidelines Significant experience in the field of Technology Risk Management, Operational Resilience, Cyber, Information Security and Crisis Management. Strong Risk mindset with understanding of applicable Technology Risk and Resilience regulatory requirements Proficiency in IT Service Management, Service Continuity domains Experience within a regulated environment such as financial services industry Conduct: Demonstrate proactivity, transparency and accountability for identifying and managing conduct risks Consider the implications of actions on colleagues, partners and clients before making decisions and escalate issues to manager when unsure Specific Qualifications (if required) Graduate or Post-graduate qualification in ICT domains, risk management or control function Skills Referential Behavioural Skills : (Please select up to 4 skills) Attention to detail / rigor Decision Making Communication skills - oral written Ability to collaborate / Teamwork Transversal Skills: Ability to anticipate business / strategic evolution Ability to inspire others generate people's commitment Ability to develop others improve their skills Analytical Ability Ability to develop and leverage networks Education Level: Bachelor Degree or equivalent Experience Level At least 15 years Other/Specific Qualifications (if required) Project Management Skills The successful candidate will have one or more of the following professional qualifications: -
Posted 3 weeks ago
3.0 - 6.0 years
10 - 14 Lacs
Bengaluru
Work from Office
The Senior Site Reliability Engineer is an advanced role responsible for leading complex projects that enhance Pearsons system reliability, availability, and performance. This individual will act as a mentor to junior engineers , drive initiatives for operational efficiency, and align SRE efforts with Pearsons overarching objectives. Key Responsibilities: Business Impact*: Comprehend and align SRE activities with Pearsons business goals, understanding the impact of reliability on organizational objectives. Continuous Improvement*: Proactively drive initiatives within the SRE team that contribute to greater reliability and operational efficiency. Incident Management*: Lead and coordinate the response to major incidents, exhibiting excellent crisis management capabilities. Automation & Innovation*: Continually propose and implement automation solutions that elevate operational efficiency and SRE best practices. Collaboration & Communication*: Foster strong relationships with cross-functional teams and articulate complex technical concepts to non-technical audiences. Learning & Adaptability*: Remain updated on industry trends and emerging technologies, showcasing the ability to adapt and learn quickly. Cultural Contributions*: Promote and exemplify SRE culture principles such as blameless post-mortems, an automation-first mindset, and data-driven decision-making. Leadership & Mentorship*: Act as a mentor to Associate and Titled SREs, facilitating their professional growth and development. Technical Depth*: Display deep technical knowledge across multiple SRE domains including cloud computing, networking, security, and automation. Architectural Design & Review*: Contribute to setting the strategic direction of the SRE team, participating in long-term planning and organizational vision. Technical Excellence*: Achieve mastery over Pearsons systems, architecture, and technology stack, with the ability to address complex technical challenges. Consistent Performance*: Maintain consistently high performance, proving your capability to deliver results over time. Strategic Initiatives*: Lead large-scale projects focused on reliability, scalability, and performance improvement.
Posted 3 weeks ago
1.0 - 3.0 years
1 - 5 Lacs
Chennai
Work from Office
Primary Responsibilities Security Operation Perform duties according to the Duty Roster prepared by the Director of Security. The Security Officer may be deployed to any of the following Duty Posts: Security Control Room Duty; Lobby Duty; Loading Bay; Patrolling or Observation Duty; Back of House; VIP Parking; Or at any position where operations in Security field will benefit Ensure that all security systems function smoothly. Initiate immediate corrective action when fault is detected Assist Management, employees and guests in every way that is consistent with the protection and prevention objectives Coordinate with various departments and government agencies on routine matters and during emergency Monitor back of house areas with particular attention to unauthorized entry and exit points Maintains records in respective Log Books for future reference Keep Manager or Crisis Management Team informed on the latest development of situation in a crisis Conduct inventory on keys, passes, walkie-talkies, pagers and all other accountable stock Ensure the cleanliness of Hotel Security Room and the surrounding areas Other Responsibilities Be fully conversant with hotel fire & life safety/emergency procedures Comply with hotel and department policies and procedures at all times Attend all briefings, meetings and trainings as assigned by management Report for duty on time wearing clean and complete uniform at all times Maintain a high standard of personal appearance and hygiene at all times Perform other reasonable duties assigned by the Management of the Hotel Secondary / High school education Certificates in National Skills Recognition System, CPR, First Aid Management and Basic Fire Fighting will be advantageous Minimum 1 year of relevant experience in a similar capacity Good reading, writing and oral proficiency in English language No criminal record
Posted 3 weeks ago
1.0 - 3.0 years
1 - 5 Lacs
Hyderabad
Work from Office
Security Operation Perform duties according to the Duty Roster prepared by the Director of Security. The Security Officer may be deployed to any of the following Duty Posts: Security Control Room Duty; Lobby Duty; Loading Bay; Patrolling or Observation Duty; Back of House; VIP Parking; Or at any position where operations in Security field will benefit Ensure that all security systems function smoothly. Initiate immediate corrective action when fault is detected Assist Management, employees and guests in every way that is consistent with the protection and prevention objectives Coordinate with various departments and government agencies on routine matters and during emergency Monitor back of house areas with particular attention to unauthorized entry and exit points Maintains records in respective Log Books for future reference Keep Manager or Crisis Management Team informed on the latest development of situation in a crisis Conduct inventory on keys, passes, walkie-talkies, pagers and all other accountable stock Ensure the cleanliness of Hotel Security Room and the surrounding areas Other Responsibilities Be fully conversant with hotel fire & life safety/emergency procedures Comply with hotel and department policies and procedures at all times Attend all briefings, meetings and trainings as assigned by management Report for duty on time wearing clean and complete uniform at all times Maintain a high standard of personal appearance and hygiene at all times Perform other reasonable duties assigned by the Management of the Hotel Secondary / High school education Certificates in National Skills Recognition System, CPR, First Aid Management and Basic Fire Fighting will be advantageous Minimum 1 year of relevant experience in a similar capacity Good reading, writing and oral proficiency in English language No criminal record
Posted 3 weeks ago
3.0 - 6.0 years
5 - 9 Lacs
Hyderabad
Work from Office
The Security Manager is responsible for the overall operation of the Security Department. He plans and manages the operational activities of the Department and provides safety training programs involving associates of other departments, so as to educate and inculcate a sense of security & safety. Reviews and updates security procedures and policies Collate reports (HIR), record statements, and interview eyewitnesses and perform onsite investigation and involve the Authorities, if necessary. Oversee critical and sensitive functions until completion and give command & control the operations during an emergency. Ensure all security personnel are fully briefed on major events of the hotel and formulate the SOPs. Monitor Department s budget and ensure expenditures are within the budget Implement strict discipline on non-performers and liaise directly with HR Department for appropriate actions. Prevent situations that could jeopardize the reputation of the hotel. Document all incidents occurred in the hotel in connection with crime, subversions, potential liabilities and insurance requirements. Assist team members in handling of unusual guests or team members problems, such as, but not limited to, disorderly conduct, thefts, suicides, bomb threats, team member or guest accidents, fire or safety hazards, robberies, terrorist activities, civil disturbances, power or elevator failures, medical assistance and natural disasters. Select, train, schedule, discipline and direct security team members in all aspects of security policies and procedures. Keep abreast of developments within the hotel and community as they relate to security as well as act as a liaison with local law-enforcement agencies. Remain informed of current local laws and regulations as they relate to the hotel, particularly in the area of guests, patrons and team members rights. Responsible for all training related to the hotel s emergency procedures. Conduct orientation to new colleagues on Security, Fire Safety & Loss Control Organize departmental functions/retreat to foster better relationships within the department. Organize Loss Control Committee activities of Hotel. Comply with hotel and department policies and procedures at all times. Constantly review the department s operational needs working towards efficiency. Is in charge of approving the reports issued on any loss of master keys. In charge of keeping constant control of the 4 sealed glass boxes in the Security Office which contain Guest Rooms Master Keys, Office and Store Master Keys, Panic Bar Door keys and ving cards. Attends various department meetings on a regular basis Minimum of 3 to 6 years experience in hospitality Security Management. Previous experience in the same or similar role is preferred. Bachelor s degree in criminal justice, Security Management, or a related field (or equivalent experience). Certificates in National Skills Recognition System, CPR, First Aid Management and Basic Fire Fighting. Strong knowledge of all applicable relating to criminal law, security, Occupational health & safety, event management, fire safety etc. Strong knowledge of Security Systems, Risk Management, Emergency response procedures, and Crisis Management. Excellent communication, interpersonal, and leadership skills. Ability to remain calm and make quick decisions under pressure. No criminal record
Posted 3 weeks ago
5.0 - 7.0 years
14 - 19 Lacs
Gandhinagar
Work from Office
The Chief Engineer will be responsible for overseeing the daily operations of the Engineering Department, ensuring the optimal functioning and maintenance of the hotel s facilities and equipment. Reporting directly to the General Manager, this leadership role encompasses managing preventive and corrective maintenance, leading and mentoring a team of engineers, handling departmental budgeting, ensuring compliance with safety regulations, and implementing sustainability initiatives to improve energy efficiency and reduce environmental impact. Key Responsibilities: Lead, mentor, and manage the engineering team, promoting a collaborative and innovative environment. Oversee the preventive and corrective maintenance of hotel facilities, ensuring operational efficiency and guest comfort. Ensure adherence to local regulations, including fire safety, WHS, and other relevant laws. Lead capital improvement projects, handle contractor management, and carry out maintenance work as needed. Design and implement energy-saving solutions and sustainable practices. Monitor departmental budgets, control costs, and produce quarterly and monthly maintenance reports. Work closely with other hotel departments to ensure minimal disruption and enhance overall guest experience. Prepare and submit capital expenditure proposals, and manage associated projects. A degree in Engineering (Mechanical, Electrical, or related field); professional certifications or a master s degree are a plus. 5-7 years of engineering leadership experience in high-end hospitality environments, ideally with exposure to iconic or design-driven properties. Proven success in pre-opening or opening hotel projects , with the ability to build systems, processes, and teams from the ground up. Deep knowledge of MEP, HVAC, building automation systems , and energy management strategies. Strong track record in budgeting, cost control, and vendor management , with a focus on long-term efficiency and sustainability. Excellent understanding of regulatory compliance , including health, safety, fire codes, and environmental standards both local and international. A collaborative leadership style, with the ability to inspire and mentor a diverse engineering team . Solutions-focused mindset with strong troubleshooting and crisis management skills . Clear, confident communicator who can build partnerships across departments and with external contractors. A drive for continuous improvement , always staying ahead of trends in engineering technology and luxury service standards.
Posted 3 weeks ago
2.0 - 6.0 years
0 Lacs
pune, maharashtra
On-site
The Facilities Coordinator role at "your-space" is a full-time on-site position based in Pune. As a Facilities Coordinator, you will be tasked with overseeing the daily operations and maintenance of the student residence to ensure a safe and comfortable environment for the residents. Your responsibilities will include managing staff, coordinating with vendors, addressing resident queries, and ensuring compliance with safety regulations. Additionally, you will play a key role in organizing events and activities that foster a vibrant community atmosphere within the residence. To excel in this role, you should possess strong organizational and time management skills, along with excellent communication and interpersonal abilities. Experience in facility management or a related field is essential, as is the capability to handle emergencies and provide crisis management when necessary. A solid understanding of safety regulations and compliance standards is crucial for this position. Previous experience in the hospitality or student housing sector would be advantageous, and a Bachelor's degree in Facility Management, Business Administration, or a related field is preferred. If you are passionate about creating a welcoming and secure living environment for students and possess the necessary qualifications and skills, we invite you to consider joining our team as a Facilities Coordinator at "your-space".,
Posted 3 weeks ago
5.0 - 9.0 years
0 Lacs
kolkata, west bengal
On-site
As a Civil Engineer in this role, you will be responsible for overseeing all civil-related tasks, including but not limited to building plasters, paints, and peripheral roads. Your duties will involve project management and the execution of various civil engineering works. It will be crucial for you to ensure that there are no blockages in sewage lines, and you will need to coordinate with relevant stakeholders to address any issues promptly. One of your key responsibilities will be to initiate the monsoon preparedness plan for the entire facility. You will also be accountable for the sum pits and monitoring the functionality of the pumping system, particularly in terms of emergency preparedness within the building. Additionally, you will work closely with the fit-out team to identify and address any deviations from the sanctioned plan. You will be required to provide expert consultation on connecting the soil line outlets with the vertical plumbing pipelines. Furthermore, maintaining the building plumbing system and overseeing the campus's overall appearance and upgrades will fall under your purview. You will also be the point of contact for BSC elements owners in their respective categories. In this role, you will oversee the campus horticulture and irrigation system. Your responsibilities will also include conducting 5S audits, preparing for and implementing audit processes, managing playground operations and maintenance, as well as crisis management activities. Overall, as a Civil Engineer in this position, you will play a critical role in ensuring the smooth operation and maintenance of various civil-related aspects within the facility.,
Posted 3 weeks ago
5.0 - 9.0 years
0 Lacs
kerala
On-site
The Nursing Superintendent at [Neurorehabilitation Centre Name] is a senior leadership role responsible for overseeing the nursing department and ensuring the delivery of high-quality patient care within the neurorehabilitation setting. This role requires a deep understanding of neurorehabilitation protocols, patient-centered care, and nursing administration. You will be responsible for managing the nursing staff, developing and implementing policies, and ensuring compliance with healthcare regulations and standards. In the leadership & management aspect, you will lead, mentor, and manage the nursing team, which includes Nurse Managers, Registered Nurses, and support staff. It is crucial to develop and implement nursing policies, procedures, and protocols specific to neurorehabilitation care. Effective communication and collaboration between the nursing team and other departments are essential. Additionally, overseeing recruitment, training, and professional development of nursing staff, conducting regular performance evaluations, and providing constructive feedback are part of your responsibilities. For clinical supervision, you must ensure the delivery of safe, effective, and compassionate care to patients with neurological conditions. Monitoring patient care plans, ensuring they are tailored to the individual needs of neurorehabilitation patients, overseeing the management of patient records, and conducting regular audits of nursing practices and patient outcomes are key tasks. In terms of quality assurance & compliance, you are accountable for ensuring compliance with local, state, and national healthcare regulations and standards. Implementing and monitoring quality assurance programs to maintain and improve patient care standards, leading continuous improvement initiatives in nursing practices and patient care, and managing the preparation and submission of reports to regulatory bodies and accreditation agencies are part of your duties. When it comes to patient & family advocacy, you are expected to advocate for patients" rights and ensure they receive personalized and ethical care. Acting as a liaison between patients, families, and the healthcare team to address concerns and enhance the patient experience is critical. Leading patient education initiatives focused on neurorehabilitation and recovery is also part of your role. Regarding resource management, you will be responsible for managing the nursing budget, including staffing, equipment, and supply allocation. Ensuring the availability and proper maintenance of medical equipment and supplies, collaborating with the finance department to manage costs, and improving resource efficiency are essential responsibilities. In crisis management, you will lead the response to medical emergencies and crisis situations within the neurorehabilitation centre. Developing and implementing emergency preparedness plans, as well as providing training for nursing staff, are crucial aspects of this role.,
Posted 3 weeks ago
2.0 - 5.0 years
4 - 7 Lacs
Bengaluru
Work from Office
Your role at DriveX, will be to shape and execute our publicrelations strategy to enhance brand visibility, manage media relations, andcraft compelling narratives. You\u2019ll work closely with the PR agencies, marketing,leadership, and product teams to ensure DriveX is positioned as a thoughtleader in the industry. Key Responsibilities Develop and implement PR strategies to elevate DriveX\u2019s brand presence in the market. Manages agencies to build and maintain relationships with, journalists, influencers, and industry stakeholders. Write press releases, media pitches, speeches, and other PR materials. Proactively identify PR opportunities (e.g., awards, speaking engagements, partnerships). Monitor media coverage and industry trends to identify risks and opportunities. Collaborate with internal teams (Marketing, Product, Leadership) to align PR efforts with business goals. Organize and manage press events, interviews, and store launches, as and when planned. Measure and report on PR campaign performance using KPIs like share of voice, sentiment analysis, etc. Requirements Qualifications & Skills Experience: 3\u20135 years in PR, corporate communications, or journalism (experience with PR agency or automotive/tech/mobility companies is a plus. Media Savvy: Strong network of media contacts and proven success in securing coverage. Storyteller: Exceptional writing and verbal communication skills. Strategic Thinker: Ability to translate business objectives into PR strategies. Crisis Management: Calm under pressure with experience handling sensitive issues. Team Player: Collaborative mindset with cross-functional teams. Bonus: Familiarity with PR tools (Cision, Muck Rack) or SEO/content marketing
Posted 3 weeks ago
10.0 - 11.0 years
8 - 9 Lacs
Belgaum
Work from Office
Responsibilities: Update and Manage ticket backlog based on internal policies. Crisis Management - Identify any high priority issues and be the next level escalation point for high priority issues. Provide a Customer-First experience while utilizing phones and email to manage tickets. Work cohesively with team as well as all divisions of company. Customer-first approach. Effectively engage resources inside and outside of your team to further the troubleshooting and resolution of issues which may include other technical engineers, account teams, or project managers. Deliver solutions that lead to problem resolution or mitigation with a high level of customer satisfaction. Be able to listen to, accept, and follow directions from more senior engineers. Flexibility to be customer facing and travel to customer sites. Act as technical escalation for Customer Service Technicians. Contribute to technical knowledge base. Coach / Mentor Customer Service Technicians. Perform Escalation Manager duties. Required: A college degree or equivalent work experience (5+ years). MS 900 Certified Fundamentals Excellent communication, presentation, writing, and editorial abilities. Exce
Posted 3 weeks ago
10.0 - 15.0 years
4 - 8 Lacs
Mumbai
Work from Office
Oversee the execution of a health & safety strategy tailored to the services provided by IPS. Align with organizational objectives and regulatory requirements. Ensure IPS remains at the forefront of new concepts in safety technology for construction management, process safety, and wellness. Articulate and implement new concepts and initiatives. Interact with clients to ensure best class programs are implemented as part of the overall IPS offerings. Provide guidance and leadership to regional health & safety teams, ensuring consistency and adherence to global standards. Manage current IPS health & safety staff members. Promote a comprehensive program that prioritizes wellness across all key initiatives. Provide guidance to management in order to minimize risk associated with existing or new health & safety services. Periodic review and update policies to reflect emerging risks, regulatory changes, and industry best practices. Design and implement a comprehensive health and safety risk assessment program across project sites, identifying potential non-compliance actions, hazards and implementing effective control measures to mitigate risks. Effectively leverage protocols for incident reporting, investigation, and corrective action, promoting a proactive approach to health and safety risk management. Training and Education: Develop and deliver industry specific training programs for project personnel at all levels. Promote a culture of continuous learning and improvement, encouraging employees to actively participate in safety initiatives that contribute to a safe work environment. Analyze and utilize metrics to track the effectiveness of health & safety initiatives, benchmarking performance against industry standards and internal targets. Develop and deliver reports to leadership, highlighting trends, accomplishments, and areas for improvement. Establish and maintain relationships within internal stakeholders, project teams, clients and contractors to foster collaboration and promote a shared commitment to safety excellence. Oversee the execution of a health & safety strategy tailored to the services provided by IPS. Align with organizational objectives and regulatory requirements. Ensure IPS remains at the forefront of new concepts in safety technology for construction management, process safety, and wellness. Articulate and implement new concepts and initiatives. Interact with clients to ensure best class programs are implemented as part of the overall IPS offerings. Provide guidance and leadership to regional health & safety teams, ensuring consistency and adherence to global standards. Manage current IPS health & safety staff members. Promote a comprehensive program that prioritizes wellness across all key initiatives. Provide guidance to management in order to minimize risk associated with existing or new health & safety services. Periodic review and update policies to reflect emerging risks, regulatory changes, and industry best practices. Design and implement a comprehensive health and safety risk assessment program across project sites, identifying potential non-compliance actions, hazards and implementing effective control measures to mitigate risks. Effectively leverage protocols for incident reporting, investigation, and corrective action, promoting a proactive approach to health and safety risk management. Training and Education: Develop and deliver industry specific training programs for project personnel at all levels. Promote a culture of continuous learning and improvement, encouraging employees to actively participate in safety initiatives that contribute to a safe work environment. Analyze and utilize metrics to track the effectiveness of health & safety initiatives, benchmarking performance against industry standards and internal targets. Develop and deliver reports to leadership, highlighting trends, accomplishments, and areas for improvement. Establish and maintain relationships within internal stakeholders, project teams, clients and contractors to foster collaboration and promote a shared commitment to safety excellence. 10+ years of global industrial Environmental, Health, and Safety experience. Experience in the Life Sciences industries is strongly preferred. Degree in Occupational Health & Safety, Engineering, or related field; advanced degree preferred. Previous management experience leading teams is a must. Professional certification in health & safety (e.g., CSP, CIH CSCS, NEBOSH) highly desirable. Strong leadership skills with the ability to inspire, motivate, and influence teams at all levels of the organization. Excellent communication, negotiation, and interpersonal skills, with the ability to effectively engage diverse stakeholders and drive consensus. Analytical mindset with keen attention to detail and the ability to leverage data and metrics to drive informed decision-making. Demonstrated experience in crisis management, incident investigation, and emergency response planning. Ability to travel and work effectively with diverse groups. Job Description Oversee the execution of a health & safety strategy tailored to the services provided by IPS. Align with organizational objectives and regulatory requirements. Ensure IPS remains at the forefront of new concepts in safety technology for construction management, process safety, and wellness. Articulate and implement new concepts and initiatives. Interact with clients to ensure best class programs are implemented as part of the overall IPS offerings. Provide guidance and leadership to regional health & safety teams, ensuring consistency and adherence to global standards. Manage current IPS health & safety staff members. Promote a comprehensive program that prioritizes wellness across all key initiatives. Provide guidance to management in order to minimize risk associated with existing or new health & safety services. Periodic review and update policies to reflect emerging risks, regulatory changes, and industry best practices. Design and implement a comprehensive health and safety risk assessment program across project sites, identifying potential non-compliance actions, hazards and implementing effective control measures to mitigate risks. Effectively leverage protocols for incident reporting, investigation, and corrective action, promoting a proactive approach to health and safety risk management. Training and Education: Develop and deliver industry specific training programs for project personnel at all levels. Promote a culture of continuous learning and improvement, encouraging employees to actively participate in safety initiatives that contribute to a safe work environment. Analyze and utilize metrics to track the effectiveness of health & safety initiatives, benchmarking performance against industry standards and internal targets. Develop and deliver reports to leadership, highlighting trends, accomplishments, and areas for improvement. Establish and maintain relationships within internal stakeholders, project teams, clients and contractors to foster collaboration and promote a shared commitment to safety excellence. Qualifications & Requirements 10+ years of global industrial Environmental, Health, and Safety experience. Experience in the Life Sciences industries is strongly preferred. Degree in Occupational Health & Safety, Engineering, or related field; advanced degree preferred. Previous management experience leading teams is a must. Professional certification in health & safety (e.g., CSP, CIH CSCS, NEBOSH) highly desirable. Strong leadership skills with the ability to inspire, motivate, and influence teams at all levels of the organization. Excellent communication, negotiation, and interpersonal skills, with the ability to effectively engage diverse stakeholders and drive consensus. Analytical mindset with keen attention to detail and the ability to leverage data and metrics to drive informed decision-making. Demonstrated experience in crisis management, incident investigation, and emergency response planning. Ability to travel and work effectively with diverse groups.
Posted 3 weeks ago
5.0 - 10.0 years
10 - 15 Lacs
Bengaluru
Work from Office
Intelligence Monitoring & Analysis Continuously monitor open-source intelligence, government alerts, and proprietary data feeds. Using AI models and helping to develop and implement new AI solutions for tactical intelligence analysis. Identify early indicators of potential crises (e.g., political unrest, cyber threats, natural disasters, pandemics). Produce regular intelligence briefingsfor your region. Crisis Preparedness & Response Ensure regional crisis management procedures are up to date and aligned with global standards. Maintaincrisis management tools/applications,and regularly test crisis playbooks and escalation protocols. Lead or support crisis response efforts, ensuring timely communication and coordination with stakeholders. Stakeholder Coordination Act as the primary liaison between regional teams and the global crisis& intelligencemanagement office. Facilitate training, tabletop exercises, and after-action reviews with local teams. Build strong relationships withgeo teams,local authorities, NGOs, and industry partners. Documentation & Reporting Maintain detailed logs of intelligence assessments, crisis events, and response actions. Provide post-incident reports and lessons learned and assist in developing contingency playbooks and planning to improve future preparedness. Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Strong understanding of regional political, social, and security dynamics. Excellent communication,interpersonal,analytical, and decision-making skills. Proficiency in using intelligence and data analysis tools. Fluency in English and relevant regional languages is a plus as you will need to engage with a large global team from range of different cultures and backgrounds Preferred technical and professional experience Bachelor’s or Master’s degree in International Relations, Security Management, Emergency Management, or related field preferred. 5+ years of relevant experience in intelligence analysis, crisis management, and/or emergency response.
Posted 3 weeks ago
0.0 - 2.0 years
2 - 2 Lacs
Moradabad
Work from Office
Ensures team members are performing their duties efficiently. Quickly handles emergencies or escalations involving staff, customers, or systems. Communicates clearly and professionally with staff, patients/customers, vendors, and higher management. Required Candidate profile Ability to lead and motivate team members across departments. Makes real-time decisions under pressure.
Posted 3 weeks ago
5.0 - 10.0 years
25 - 37 Lacs
Faridabad
Work from Office
Role & responsibilities Preferred candidate The CSO will play a pivotal role in safeguarding our people, assets, infrastructure, and operations across multiple locations (PAN INDIA), ensuring high standards of vigilance, compliance, and response readiness. Key Responsibilities: Develop and implement robust security policies, protocols, and procedures across all facilities. Monitor and manage the performance of the internal security team. Conduct regular risk assessments and audits to identify vulnerabilities and recommend mitigation strategies. Ensure compliance with applicable legal and regulatory requirements related to industrial and corporate security. Monitoring of CCTV, access control, perimeter security, and other surveillance systems. Train and sensitize employees on basic security practices and emergency preparedness. Provide regular reports and briefings to top management on security posture, incidents, and improvements. Job Profile requires 24*& availability on Call. e profile
Posted 3 weeks ago
5.0 - 9.0 years
13 - 17 Lacs
Hyderabad
Work from Office
The Crisis Management Team is responsible for Incident and Crisis Management at Invesco and is a team that proactively prepares for different scenarios and incidents. The team is responsible for incident and crisis management, playbook creation and maintenance, the test and exercise program. Your Role The Advanced Principal role is responsible for Crisis Management in the APAC region and the broader global family. This role reports to the Senior Manager Crisis Management, supporting and managing Invesco s Crisis Management and Test and Exercise program. The role will collaborate with multiple teams across the organization and will engage with executives and senior business stakeholders to facilitate and lead the coordination of response activities during business continuity disruptive events. You will also assist with or lead test and exercise activities. You Will Be Responsible For: Managing the implementation of a comprehensive global crisis management program. Coordination and alignment with existing Technology, Cyber and Business Continuity incident response structures. Facilitate the coordination of Business Continuity, Information Security, Disaster Recovery, and Corporate Security Teams to utilize response plans and technology to effectively manage an incident and provide transparency on the welfare of impact to employees, business operations and our clients. Lead briefings of situational awareness to Senior leaders in the Corporate Crisis Response Teams, Regional and local emergency response team structures. Develop, manage and facilitate the testing and exercising of incident/crisis response program using severe but plausible scenarios aligned to Cyber Response, Business Continuity, Third Party, Disaster Recovery, Corporate Security and Operational Resilience programs. Playbook creation, development and maintenance. Ability to manage medium to large complexity level project related work to support the department s strategic objectives The Experience You Bring: Proven extensive experience in Crisis and Emergency Response Management, Business Continuity, IT Disaster Recovery or IT or Cyber Incident Response. Experience in Crisis Response, plan and playbook creation and running tests and exercises General Role Profile Recognized as an expert within the Firm and requires in-depth and/or breadth of expertise in Crisis Management and broad knowledge of incident and crisis management as well as Operational Resilience and Risk. Can lead incident and crisis response efforts regionally and/or globally, with the ability to coordinate response groups and communicate and work with senior management. Ability to manage high pressured stressful scenarios. Execution of managing to multiple deadlines, excellent time management skills and calm and effective demeanor in high stress scenarios. Support, develop and run tabletop exercises using severe but plausible scenarios Identify gaps and vulnerabilities and work with teams to mitigate risks. Create plans and playbooks to cover specific scenario types. Knowledge Strong skill sets in in SharePoint, MS Teams, PowerPoint and the rest of the office suite is required. Power BI, ServiceNow, CL360 or other Crisis Management tools experience is a plus. Requires in-depth and/or breadth of expertise in Crisis Management, Technology Major Incidents, Business Continuity and Operational Resilience to convert knowledge to authoritative advice Business Acumen A relationship builder who works successfully with a wide variety of internal and external partners in a diverse, global, and matrixed arena. Strong executive presence and ability to manage high pressured situations. Critical and forward thinker capable of analyzing sophisticated situations and delivering innovative solutions Intellectual agility - the ability to learn and act on new information quickly and efficiently. Entrepreneurial mindset and comfortable working independently and driving own initiatives. Must be able to work effectively in a team environment. Comfortable with giving and receiving feedback. Impact Execution focused driving to highly valued results at pace and demonstrating sense of urgency when required. Develops methods and techniques for obtaining solutions. Possesses attention to detail with excellent follow-through Leadership Leads the Crisis Management programme in region and contributes to the global programme. Develops the strategy for program or project execution and actively manages its deployment Influence and Partnership Communicates complex ideas, anticipates potential objections and persuades others, often at senior levels, in areas related to Crisis Management and testing and exercises. Negotiates with and influences key stakeholders internally and externally within Crisis Management and Testing and Exercises. What s in it for you Competitive Compensation Flexible, Hybrid Work 30 days Annual Leave + Public Holidays Life Insurance Retirement Planning Group Personal Accident Insurance Medical Insurance for Employee and Family Annual Health Check-up 26 weeks Maternity Leave Paternal Leave Adoption Leave Near site Childcare Facility Employee Assistance Program Study Support Employee Stock Purchase Plan ESG Commitments and Goals Business Resource Groups Career Development Programs Mentoring Programs Invesco Cares Dress for your Day
Posted 3 weeks ago
5.0 - 9.0 years
6 - 10 Lacs
Jaipur
Work from Office
Minor Hotels is looking for Security Manager to join our dynamic team and embark on a rewarding career journey Security Strategy: Develop and implement security strategies and policies to protect the organization's assets, employees, and facilities Security Personnel: Recruit, train, and supervise security staff, including security guards, officers, or other security personnel Risk Assessment: Conduct risk assessments to identify potential threats, vulnerabilities, and security risks Develop and implement measures to mitigate these risks Access Control: Manage and enforce access control measures to ensure that only authorized personnel have access to restricted areas Security Systems: Oversee security systems, including surveillance cameras, alarms, access control systems, and other security technologies Emergency Response: Develop and implement emergency response plans and procedures for various scenarios, such as natural disasters, accidents, or security breaches Crisis Management: Handle security-related crises and incidents, coordinating responses and liaising with law enforcement or emergency services when necessary Compliance: Ensure that the organization complies with relevant security regulations, industry standards, and legal requirements Security Training: Provide security training and awareness programs for employees, educating them on security best practices and emergency procedures Security Audits: Conduct security audits and assessments to evaluate the effectiveness of security measures and recommend improvements Incident Reporting: Establish protocols for reporting security incidents and maintain records of security-related events and actions taken Vendor and Contractor Management: Oversee security-related contracts with third-party vendors or security service providers Budget Management: Manage the security budget, including resource allocation, expenses, and cost-effective security solutions
Posted 3 weeks ago
4.0 - 8.0 years
12 - 16 Lacs
Hyderabad
Work from Office
As one of the world s leading asset managers, Invesco is dedicated to helping investors worldwide achieve their financial objectives. By delivering the combined power of our distinctive investment management capabilities, we provide a wide range of investment strategies and vehicles to our clients around the world. If youre looking for challenging work, smart colleagues, and a global employer with a social conscience, come explore your potential at Invesco. Make a difference every day! Job Description Your Team The Crisis Management Team is responsible for Incident and Crisis Management at Invesco and is a team that proactively prepares for different scenarios and incidents. The team is responsible for incident and crisis management, playbook creation and maintenance, the test and exercise program. Your Role The Advanced Principal role is responsible for Crisis Management in the APAC region and the broader global family. This role reports to the Senior Manager Crisis Management, supporting and managing Invesco s Crisis Management and Test and Exercise program. The role will collaborate with multiple teams across the organization and will engage with executives and senior business stakeholders to facilitate and lead the coordination of response activities during business continuity disruptive events. You will also assist with or lead test and exercise activities. You Will Be Responsible For: Managing the implementation of a comprehensive global crisis management program. Coordination and alignment with existing Technology, Cyber and Business Continuity incident response structures. Facilitate the coordination of Business Continuity, Information Security, Disaster Recovery, and Corporate Security Teams to utilize response plans and technology to effectively manage an incident and provide transparency on the welfare of impact to employees, business operations and our clients. Lead briefings of situational awareness to Senior leaders in the Corporate Crisis Response Teams, Regional and local emergency response team structures. Develop, manage and facilitate the testing and exercising of incident/crisis response program using severe but plausible scenarios aligned to Cyber Response, Business Continuity, Third Party, Disaster Recovery, Corporate Security and Operational Resilience programs. Playbook creation, development and maintenance. Ability to manage medium to large complexity level project related work to support the department s strategic objectives The Experience You Bring: Proven extensive experience in Crisis and Emergency Response Management, Business Continuity, IT Disaster Recovery or IT or Cyber Incident Response. Experience in Crisis Response, plan and playbook creation and running tests and exercises General Role Profile Recognized as an expert within the Firm and requires in-depth and/or breadth of expertise in Crisis Management and broad knowledge of incident and crisis management as well as Operational Resilience and Risk. Can lead incident and crisis response efforts regionally and/or globally, with the ability to coordinate response groups and communicate and work with senior management. Ability to manage high pressured stressful scenarios. Execution of managing to multiple deadlines, excellent time management skills and calm and effective demeanor in high stress scenarios. Support, develop and run tabletop exercises using severe but plausible scenarios Identify gaps and vulnerabilities and work with teams to mitigate risks. Create plans and playbooks to cover specific scenario types. Knowledge Strong skill sets in in SharePoint, MS Teams, PowerPoint and the rest of the office suite is required. Power BI, ServiceNow, CL360 or other Crisis Management tools experience is a plus. Requires in-depth and/or breadth of expertise in Crisis Management, Technology Major Incidents, Business Continuity and Operational Resilience to convert knowledge to authoritative advice Business Acumen A relationship builder who works successfully with a wide variety of internal and external partners in a diverse, global, and matrixed arena. Strong executive presence and ability to manage high pressured situations. Critical and forward thinker capable of analyzing sophisticated situations and delivering innovative solutions Intellectual agility - the ability to learn and act on new information quickly and efficiently. Entrepreneurial mindset and comfortable working independently and driving own initiatives. Must be able to work effectively in a team environment. Comfortable with giving and receiving feedback. Impact Execution focused driving to highly valued results at pace and demonstrating sense of urgency when required. Develops methods and techniques for obtaining solutions. Possesses attention to detail with excellent follow-through Leadership Leads the Crisis Management programme in region and contributes to the global programme. Develops the strategy for program or project execution and actively manages its deployment Influence and Partnership Communicates complex ideas, anticipates potential objections and persuades others, often at senior levels, in areas related to Crisis Management and testing and exercises. Negotiates with and influences key stakeholders internally and externally within Crisis Management and Testing and Exercises. Full Time / Part Time Full time Worker Type Employee Job Exempt (Yes / No) Yes Workplace Model At Invesco, our workplace model supports our culture and meets the needs of our clients while providing flexibility our employees value. As a full-time employee, compliance with the workplace policy means working with your direct manager to create a schedule where you will work in your designated office at least three days a week, with two days working outside an Invesco office. Why Invesco In Invesco, we act with integrity and do meaningful work to create impact for our stakeholders. We believe our culture is stronger when we all feel we belong, and we respect each other s identities, lives, health, and well-being. We come together to create better solutions for our clients, our business and each other by building on different voices and perspectives. We nurture and encourage each other to ensure our meaningful growth, both personally and professionally. We believe in diverse, inclusive, and supportive workplace where everyone feels equally valued, and this starts at the top with our senior leaders having diversity and inclusion goals. Our global focus on diversity and inclusion has grown exponentially and we encourage connection and community through our many employee-led Business Resource Groups (BRGs). What s in it for you? As an organization we support personal needs, diverse backgrounds and provide internal networks, as well as opportunities to get involved in the community and in the world. Our benefit policy includes but not limited to: Competitive Compensation Flexible, Hybrid Work 30 days Annual Leave + Public Holidays Life Insurance Retirement Planning Group Personal Accident Insurance Medical Insurance for Employee and Family Annual Health Check-up 26 weeks Maternity Leave Paternal Leave Adoption Leave Near site Childcare Facility Employee Assistance Program Study Support Employee Stock Purchase Plan ESG Commitments and Goals Business Resource Groups Career Development Programs Mentoring Programs Invesco Cares Dress for your Day In Invesco, we offer development opportunities that help you thrive as a lifelong learner in a constantly evolving business environment and ensure your constant growth. Our AI enabled learning platform delivers curated content based on your role and interest. We ensure our manager and leaders also have many opportunities to advance their skills and competencies that becomes pivotal in their continuous pursuit of performance excellence. To know more about us About Invesco: https: / / www.invesco.com / corporate / en / home.html About our Culture: https: / / www.invesco.com / corporate / en / about-us / our-culture.html About our D&I policy: https: / / www.invesco.com / corporate / en / our-commitments / diversity-and-inclusion.html About our CR program: https: / / www.invesco.com / corporate / en / our-commitments / corporate-responsibility.html Apply for the role @ Invesco Careers : https: / / careers.invesco.com / india /
Posted 3 weeks ago
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