Job Title: CRM Executive / CRM Manager Department: Sales / Marketing / Customer Experience Location: Noida, Sector 2 Reports To: CEO Job Summary: We are looking for a dynamic and detail-oriented CRM Executive/Manager to manage and optimize our customer relationship strategies. The ideal candidate will be responsible for maintaining customer databases, developing CRM campaigns, tracking customer behavior, and ensuring a seamless customer experience across all touchpoints. Key Responsibilities: Maintain and update the CRM database with accurate customer information. Develop and execute personalized CRM campaigns to improve customer engagement, retention, and loyalty. Analyze customer data to identify trends, opportunities, and areas for improvement. Collaborate with marketing, sales, and support teams to create a consistent and positive customer experience. Monitor key CRM metrics (open rates, click-through rates, churn rates, etc.) and report on campaign performance. Manage automation workflows and email marketing tools (e.g., HubSpot, Salesforce, Zoho, Freshworks, etc.). Segment customer base and tailor communications to improve relevance and conversion. Handle customer feedback and implement strategies to enhance satisfaction and retention. Ensure compliance with data protection regulations (e.g., GDPR, CCPA). Work closely with IT/Tech team to ensure CRM platform is functioning optimally. Requirements: Bachelor’s degree in Marketing, Business Administration, or a related field. Proven experience in a CRM role (1–5 years depending on seniority). Hands-on experience with CRM tools (e.g., Salesforce, Zoho, HubSpot, Microsoft Dynamics). Strong analytical skills and attention to detail. Excellent communication and interpersonal skills. Ability to multitask and manage time effectively. Knowledge of email marketing, customer lifecycle, and loyalty programs is a plus. Familiarity with digital marketing channels and tools is an advantage. Preferred Skills (Optional): Basic understanding of SQL or data querying tools. Experience with customer journey mapping. Certification in CRM tools or platforms. Job Types: Full-time, Permanent Pay: ₹30,000.00 - ₹40,000.00 per month Schedule: Day shift Supplemental Pay: Yearly bonus Experience: CRM: 5 years (Required) Work Location: In person
Job Title: CRM Executive / CRM Manager Department: Sales / Marketing / Customer Experience Location: Noida, Sector 2 Reports To: CEO Job Summary: We are looking for a dynamic and detail-oriented CRM Executive/Manager to manage and optimize our customer relationship strategies. The ideal candidate will be responsible for maintaining customer databases, developing CRM campaigns, tracking customer behavior, and ensuring a seamless customer experience across all touchpoints. Key Responsibilities: Maintain and update the CRM database with accurate customer information. Develop and execute personalized CRM campaigns to improve customer engagement, retention, and loyalty. Analyze customer data to identify trends, opportunities, and areas for improvement. Collaborate with marketing, sales, and support teams to create a consistent and positive customer experience. Monitor key CRM metrics (open rates, click-through rates, churn rates, etc.) and report on campaign performance. Manage automation workflows and email marketing tools (e.g., HubSpot, Salesforce, Zoho, Freshworks, etc.). Segment customer base and tailor communications to improve relevance and conversion. Handle customer feedback and implement strategies to enhance satisfaction and retention. Ensure compliance with data protection regulations (e.g., GDPR, CCPA). Work closely with IT/Tech team to ensure CRM platform is functioning optimally. Requirements: Bachelor’s degree in Marketing, Business Administration, or a related field. Proven experience in a CRM role (1–5 years depending on seniority). Hands-on experience with CRM tools (e.g., Salesforce, Zoho, HubSpot, Microsoft Dynamics). Strong analytical skills and attention to detail. Excellent communication and interpersonal skills. Ability to multitask and manage time effectively. Knowledge of email marketing, customer lifecycle, and loyalty programs is a plus. Familiarity with digital marketing channels and tools is an advantage. Preferred Skills (Optional): Basic understanding of SQL or data querying tools. Experience with customer journey mapping. Certification in CRM tools or platforms. Job Types: Full-time, Permanent Pay: ₹30,000.00 - ₹40,000.00 per month Schedule: Day shift Supplemental Pay: Yearly bonus Experience: CRM: 5 years (Required) Work Location: In person
Job Title: Sales Manager Department: Sales Location: Noida, Sector 2 Reports To: CEO Employment Type: Full-Time Job Summary: We are seeking a highly motivated and results-driven Sales Manager to lead our sales team and drive revenue growth. The ideal candidate will be responsible for developing strategic sales plans, managing client relationships, and leading the sales team to achieve targets and expand market presence. Key Responsibilities: Develop and implement strategic sales plans to achieve business goals and revenue targets. Lead, mentor, and motivate the sales team to enhance performance and productivity. Identify new business opportunities and build strong client relationships. Analyze market trends, customer needs, and competitor activities to inform strategy. Monitor sales performance metrics and prepare regular reports for senior management. Collaborate with marketing, product, and customer service teams to ensure a seamless customer experience. Conduct regular team meetings, sales training, and performance reviews. Negotiate contracts, pricing, and terms with clients and partners. Ensure CRM systems are updated and used effectively for pipeline and lead tracking. Represent the company at industry events, conferences, and networking opportunities. Qualifications & Requirements: Bachelor's degree in Business Administration, Marketing, or related field (MBA preferred). 4–8 years of proven experience in sales, with at least 2–3 years in a managerial role. Strong understanding of sales principles, customer relationship management, and negotiation techniques. Experience with sales software and CRM tools (e.g., Salesforce, Zoho CRM). Excellent leadership, communication, and interpersonal skills. Results-oriented with a strong sense of ownership and accountability. Ability to work under pressure and handle multiple priorities. Preferred Skills: Experience in both inbound and outbound sales strategies. Proficiency in data analysis and sales forecasting. Familiarity with digital sales tools and automation platforms. Job Types: Full-time, Permanent Pay: ₹40,000.00 - ₹45,000.00 per month Schedule: Day shift Supplemental Pay: Yearly bonus Language: English (Required) Work Location: In person
Key Responsibilities Handle inbound training inquires through phone, email, and CRM platforms Maintain accurate and up-to-date records of leads, clients, and communication in CRM software Schedule and coordinate demo classes, training sessions, and follow-ups Assist the sales team with nurturing and converting leads to enrollments Regularly generate reports on leads, follow-ups, conversions, and customer satisfaction Handle customer queries, feedback, and grievances in a timely and professional manner Coordinate with internal teams (sales, trainers, operations) for smooth workflow Build strong relationships with existing clients and ensure repeat business Identify drop-off points in the customer journey and recommend improvement strategies Requirements Graduate in any discipline (preferably Marketing, Business, or IT) 3–5 years of CRM/customer support/sales coordination experience Familiarity with CRM tools (e.g., Zoho, Salesforce, Leadsquared, or similar) Proficient in MS Excel, Google Sheets, and basic data reporting Strong verbal and written communication skills (English & Hindi) Customer-centric attitude with a knack for problem-solving Ability to multitask and work under deadlines
Key Responsibilities: Assist in end-to-end recruitment (job posting, screening resumes, scheduling interviews) Maintain and update employee records and databases Support in onboarding and induction processes for new hires Assist in organizing training sessions, workshops, and employee engagement activities Help with documentation and HR compliance (contracts, NDAs, ID proofs, etc.) Draft HR letters (offer letters, confirmation letters, etc.) Maintain attendance and leave records Handle day-to-day administrative tasks and support HR operations Respond to basic employee queries and escalate if required Requirements: Bachelor’s degree (BBA, B.Com, BA) – Preferably with HR specialization or MBA/PGDM pursuing/completed Basic knowledge of HR functions and recruitment process Proficiency in MS Office (Excel, Word, PowerPoint) Good communication and interpersonal skills Detail-oriented and proactive Ability to handle confidential information professionally
Job Summary: The CRM Executive/Manager is responsible for managing and analyzing customer interactions and data throughout the customer lifecycle. The goal is to improve business relationships, customer retention, and drive sales growth by leveraging CRM tools and strategies. Key Responsibilities: Manage the CRM platform (e.g., Salesforce, Zoho, HubSpot, etc.), ensuring data accuracy and completeness. Develop and execute CRM campaigns for lead generation, customer retention, and engagement. Analyze customer data and behavior to identify trends and opportunities. Segment customer data for targeted communication and offers. Collaborate with marketing, sales, and customer support teams to streamline customer journey mapping. Monitor and report on the effectiveness of CRM strategies and campaigns. Ensure compliance with data privacy regulations (e.g., GDPR). Implement loyalty programs and other initiatives to increase customer lifetime value. Handle customer feedback and contribute to improving customer experience. Job Type: Full-time Pay: ₹20,000.00 - ₹50,000.00 per month Ability to commute/relocate: Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Preferred) Application Question(s): what is your experience in Customer Relation management role? Experience: CRM software: 2 years (Preferred) Location: Noida, Uttar Pradesh (Required) Work Location: In person