Job Title: CRM Executive / CRM Manager Department: Sales / Marketing / Customer Experience Location: Noida, Sector 2 Reports To: CEO Job Summary: We are looking for a dynamic and detail-oriented CRM Executive/Manager to manage and optimize our customer relationship strategies. The ideal candidate will be responsible for maintaining customer databases, developing CRM campaigns, tracking customer behavior, and ensuring a seamless customer experience across all touchpoints. Key Responsibilities: Maintain and update the CRM database with accurate customer information. Develop and execute personalized CRM campaigns to improve customer engagement, retention, and loyalty. Analyze customer data to identify trends, opportunities, and areas for improvement. Collaborate with marketing, sales, and support teams to create a consistent and positive customer experience. Monitor key CRM metrics (open rates, click-through rates, churn rates, etc.) and report on campaign performance. Manage automation workflows and email marketing tools (e.g., HubSpot, Salesforce, Zoho, Freshworks, etc.). Segment customer base and tailor communications to improve relevance and conversion. Handle customer feedback and implement strategies to enhance satisfaction and retention. Ensure compliance with data protection regulations (e.g., GDPR, CCPA). Work closely with IT/Tech team to ensure CRM platform is functioning optimally. Requirements: Bachelor’s degree in Marketing, Business Administration, or a related field. Proven experience in a CRM role (1–5 years depending on seniority). Hands-on experience with CRM tools (e.g., Salesforce, Zoho, HubSpot, Microsoft Dynamics). Strong analytical skills and attention to detail. Excellent communication and interpersonal skills. Ability to multitask and manage time effectively. Knowledge of email marketing, customer lifecycle, and loyalty programs is a plus. Familiarity with digital marketing channels and tools is an advantage. Preferred Skills (Optional): Basic understanding of SQL or data querying tools. Experience with customer journey mapping. Certification in CRM tools or platforms. Job Types: Full-time, Permanent Pay: ₹30,000.00 - ₹40,000.00 per month Schedule: Day shift Supplemental Pay: Yearly bonus Experience: CRM: 5 years (Required) Work Location: In person

Job Title: CRM Executive / CRM Manager Department: Sales / Marketing / Customer Experience Location: Noida, Sector 2 Reports To: CEO Job Summary: We are looking for a dynamic and detail-oriented CRM Executive/Manager to manage and optimize our customer relationship strategies. The ideal candidate will be responsible for maintaining customer databases, developing CRM campaigns, tracking customer behavior, and ensuring a seamless customer experience across all touchpoints. Key Responsibilities: Maintain and update the CRM database with accurate customer information. Develop and execute personalized CRM campaigns to improve customer engagement, retention, and loyalty. Analyze customer data to identify trends, opportunities, and areas for improvement. Collaborate with marketing, sales, and support teams to create a consistent and positive customer experience. Monitor key CRM metrics (open rates, click-through rates, churn rates, etc.) and report on campaign performance. Manage automation workflows and email marketing tools (e.g., HubSpot, Salesforce, Zoho, Freshworks, etc.). Segment customer base and tailor communications to improve relevance and conversion. Handle customer feedback and implement strategies to enhance satisfaction and retention. Ensure compliance with data protection regulations (e.g., GDPR, CCPA). Work closely with IT/Tech team to ensure CRM platform is functioning optimally. Requirements: Bachelor’s degree in Marketing, Business Administration, or a related field. Proven experience in a CRM role (1–5 years depending on seniority). Hands-on experience with CRM tools (e.g., Salesforce, Zoho, HubSpot, Microsoft Dynamics). Strong analytical skills and attention to detail. Excellent communication and interpersonal skills. Ability to multitask and manage time effectively. Knowledge of email marketing, customer lifecycle, and loyalty programs is a plus. Familiarity with digital marketing channels and tools is an advantage. Preferred Skills (Optional): Basic understanding of SQL or data querying tools. Experience with customer journey mapping. Certification in CRM tools or platforms. Job Types: Full-time, Permanent Pay: ₹30,000.00 - ₹40,000.00 per month Schedule: Day shift Supplemental Pay: Yearly bonus Experience: CRM: 5 years (Required) Work Location: In person

Job Title: Sales Manager Department: Sales Location: Noida, Sector 2 Reports To: CEO Employment Type: Full-Time Job Summary: We are seeking a highly motivated and results-driven Sales Manager to lead our sales team and drive revenue growth. The ideal candidate will be responsible for developing strategic sales plans, managing client relationships, and leading the sales team to achieve targets and expand market presence. Key Responsibilities: Develop and implement strategic sales plans to achieve business goals and revenue targets. Lead, mentor, and motivate the sales team to enhance performance and productivity. Identify new business opportunities and build strong client relationships. Analyze market trends, customer needs, and competitor activities to inform strategy. Monitor sales performance metrics and prepare regular reports for senior management. Collaborate with marketing, product, and customer service teams to ensure a seamless customer experience. Conduct regular team meetings, sales training, and performance reviews. Negotiate contracts, pricing, and terms with clients and partners. Ensure CRM systems are updated and used effectively for pipeline and lead tracking. Represent the company at industry events, conferences, and networking opportunities. Qualifications & Requirements: Bachelor's degree in Business Administration, Marketing, or related field (MBA preferred). 4–8 years of proven experience in sales, with at least 2–3 years in a managerial role. Strong understanding of sales principles, customer relationship management, and negotiation techniques. Experience with sales software and CRM tools (e.g., Salesforce, Zoho CRM). Excellent leadership, communication, and interpersonal skills. Results-oriented with a strong sense of ownership and accountability. Ability to work under pressure and handle multiple priorities. Preferred Skills: Experience in both inbound and outbound sales strategies. Proficiency in data analysis and sales forecasting. Familiarity with digital sales tools and automation platforms. Job Types: Full-time, Permanent Pay: ₹40,000.00 - ₹45,000.00 per month Schedule: Day shift Supplemental Pay: Yearly bonus Language: English (Required) Work Location: In person