CRM

Job Title: CRM Executive / CRM Manager
Department: Sales / Marketing / Customer Experience
Location: Noida, Sector 2
Reports To: CEO

Job Summary:

We are looking for a dynamic and detail-oriented CRM Executive/Manager to manage and optimize our customer relationship strategies. The ideal candidate will be responsible for maintaining customer databases, developing CRM campaigns, tracking customer behavior, and ensuring a seamless customer experience across all touchpoints.

Key Responsibilities:

• Maintain and update the CRM database with accurate customer information.
• Develop and execute personalized CRM campaigns to improve customer engagement, retention, and loyalty.
• Analyze customer data to identify trends, opportunities, and areas for improvement.
• Collaborate with marketing, sales, and support teams to create a consistent and positive customer experience.
• Monitor key CRM metrics (open rates, click-through rates, churn rates, etc.) and report on campaign performance.
• Manage automation workflows and email marketing tools (e.g., HubSpot, Salesforce, Zoho, Freshworks, etc.).
• Segment customer base and tailor communications to improve relevance and conversion.
• Handle customer feedback and implement strategies to enhance satisfaction and retention.
• Ensure compliance with data protection regulations (e.g., GDPR, CCPA).
• Work closely with IT/Tech team to ensure CRM platform is functioning optimally.

Requirements:

• Bachelor’s degree in Marketing, Business Administration, or a related field.
• Proven experience in a CRM role (1–5 years depending on seniority).
• Hands-on experience with CRM tools (e.g., Salesforce, Zoho, HubSpot, Microsoft Dynamics).
• Strong analytical skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to multitask and manage time effectively.
• Knowledge of email marketing, customer lifecycle, and loyalty programs is a plus.
• Familiarity with digital marketing channels and tools is an advantage.

Preferred Skills (Optional):

• Basic understanding of SQL or data querying tools.
• Experience with customer journey mapping.
• Certification in CRM tools or platforms.

Job Types: Full-time, Permanent

Pay: ₹30,000.00 - ₹40,000.00 per month

Schedule:

• Day shift

Supplemental Pay:

• Yearly bonus

Experience:

• CRM: 5 years (Required)

Work Location: In person