Director Operations

As an Associate Director / Director for India Operations, you will play a pivotal role in overseeing and enhancing the intersection of IT, Administration, and Operations. Your primary responsibility will be to ensure seamless coordination across these functions while managing Incident & Crisis Management, Global Team Collaboration, and Operational Excellence. Your strategic approach will be crucial in aligning different business units with global objectives and driving operational efficiency. - Develop, implement, and oversee crisis management protocols to address operational disruptions, cybersecurity threats, and emergency situations. - Serve as the key escalation point for any operational, security, or IT-related incidents, ensuring swift and effective resolution. - Establish preventive strategies, conduct regular risk assessments, and lead post-incident analysis to enhance preparedness. - Collaborate with IT, Admin, and Operations teams to ensure business continuity and disaster recovery planning. - Act as the primary liaison between India operations and global teams, ensuring smooth communication and alignment with international business objectives. - Work closely with cross-functional teams across different time zones to drive operational efficiency and standardization. - Implement best practices and share insights with global stakeholders to optimize business processes. - Represent India operations in global meetings, providing strategic updates and operational feedback. - Oversee daily operational functions, ensuring all departments (IT, Admin, and Operations) work cohesively to meet business goals. - Develop and implement policies to improve overall operational efficiency, compliance, and productivity. - Monitor KPIs, budgets, and performance metrics to ensure alignment with organizational objectives. - Spearhead process automation, digital transformation, and innovation strategies to enhance operational capabilities. - Ensure adherence to regulatory, legal, and corporate compliance requirements in India. - Foster a collaborative, high-performance culture within the night shift team. - Monitor team progress, provide feedback, and facilitate training to enhance skills and engagement. - Resolve team conflicts and promote a positive work environment. Qualifications Required: - Previous experience in incident and crisis management in a leadership role. - Strong communication and collaboration skills to work effectively with global teams. - Proven track record of driving operational efficiency and process improvement. - Experience in team leadership, conflict resolution, and fostering a positive work culture. - Knowledge of regulatory and compliance requirements in India.,