Incident Manager

Ericsson

4 - 10 years

7 - 8 Lacs

noida

Posted:3 hours ago| Platform:

Apply

Skills Required

telecom rca crisis management technical management service level network operations data collection incident management customer service troubleshooting

Work Mode

Work from Office

Job Type

Full Time

Job Description

Incident Management (24x7): Lead and manage high-severity incidents, ensuring minimal disruption and rapid recovery.
Technical & Management Coordination: Set up and drive Technical & Management Bridges for effective communication during emergency events.
Resource Mobilization: Ensure necessary resources (staff, systems, facilities) are engaged and focused on restoring service.
Escalation Handling: Lead escalation discussions and ensure the timely execution of escalation decisions during critical incidents.
Reporting & RCA: Contribute to writing Event Reports and Root Cause Analyses (RCAs) for incidents.
Customer Communication: Maintain clear communication with customers and management about incident status and progress.
Crisis Management: Guide the team through high-pressure situations while balancing service restoration and data collection for investigation purposes.
Collaboration with Global Teams: Work with local support staff, third-party vendors, and other teams to ensure the effective resolution of incidents.
Continuous Improvement: Assist in identifying and implementing process improvements to reduce incident occurrence and impact.

The skills you bring

Incident Management Expertise: Proven experience managing incidents in a telecom or network operations environment (4-10 years).
Technical Leadership: Strong ability to lead and manage technical teams under pressure.
Problem Solving: Capable of troubleshooting complex technical issues while ensuring service recovery.
Telecom Knowledge: In-depth understanding of telecom systems and network infrastructure (Ericsson experience is a plus).
Calm Under Pressure: Ability to stay calm and focused in high-stress situations, with a solution-oriented approach.
Customer Service Skills: Demonstrated ability to handle aggressive or disruptive customer reactions with professionalism.

More Jobs at Ericsson

Senior Oracle DBA Consultant

Bengaluru

6 - 9 yrs

INR 10 - 14 Lacs

Intern

Bengaluru

Experience: Not specified

INR 2 - 3 Lacs

Tech lead FPGA Designer

Bengaluru

10 - 15 yrs

INR 10 - 15 Lacs

Tech Lead FPGA Verifier

Bengaluru

10 - 15 yrs

INR 8 - 13 Lacs

Full Stack Software Architect

Bengaluru

8 - 13 yrs

INR 20 - 25 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.