About VDB Virtual Diamond Boutique (VDB) is a global technology company serving the jewelry industry with powerful SaaS solutions for sourcing, showcasing, and selling diamonds and jewelry. Our platforms power B2B and B2C commerce and integrations for suppliers, retailers, and marketplaces worldwide. Job Overview: We are seeking a proactive and experienced Production Incident Manager to oversee and manage the end-to-end incident management process in a dynamic, high-tech, enterprise SaaS environment. You will be responsible for handling major incidents, coordinating with cross-functional teams to ensure swift resolutions, creating detailed internal and client-facing incident reports, and continuously improving incident management protocols. This role demands excellent coordination and communication skills in English, the ability to remain calm under pressure, and a strong commitment to 24/7 operational support. Key Responsibilities Incident Management Manage the complete incident lifecycle from detection to resolution ensuring minimal business impact and adherence to SLAs. Take ownership of P1/P2 major incidents, driving swift response and resolution by coordinating with support, development, QA, and DevOps teams. Act as the central point of communication during incidents, providing clear and timely updates to internal stakeholders and clients. Document incident timelines, maintain logs, and publish detailed Root Cause Analysis (RCA) reports and incident summaries. 24/7 Operational Support Collaborate with the Operations Command Center to provide 24x7 incident response, including on-call responsibilities. Monitor high-priority systems proactively and take preemptive actions to prevent outages. Manage incident communication channels, initiate war rooms, and maintain real-time status updates across internal tools and platforms. Process Optimization & Improvement Analyze incident trends and work with technical teams to drive permanent fixes and reduce recurrence. Optimize incident management processes to improve key metrics like First Time Resolution (FTR) and Mean Time to Recovery (MTTR). Build, track, and report on incident-related KPIs and dashboards. Collaboration & Leadership Build strong relationships with internal stakeholders (support, development, QA) and vendors to ensure effective incident handling. Conduct post-incident reviews, lead service review meetings, and define action items. Mentor team members and share best practices to elevate overall incident response maturity. Client Communication Create and deliver client-facing incident reports that are professional, detailed, and business-ready. Work with the customer success and business teams to manage expectations and ensure transparency with affected clients. Qualifications Required: 2+ years of experience in incident management or technical operations in a large-scale SaaS or tech environment. Strong understanding of ITIL/ITSM frameworks. Proven experience handling P1/P2 incidents and leading cross-functional resolution efforts. Familiarity with monitoring and incident tools such as Jira, Slack, MonkSpark, MixPanel, etc. Excellent communication skills to liaise with both technical and non-technical stakeholders. Ability to work rotational shifts and be available 24/7 during critical situations. Preferred: ITIL v4 Certification (Foundation or higher). Experience with cloud platforms (AWS, Azure) and DevOps workflows. Understanding of automation tools and proactive alerting systems. Key Attributes Proactive Mindset - Can anticipate issues and drive preventive actions. Calm Under Pressure - Able to manage high-stress situations with clarity and control. Team Player - Works cross-functionally to get results fast. Customer-Centric - Prioritizes uptime, transparency, and business continuity. What We Offer A fast-paced, collaborative, and innovative work environment. Exposure to enterprise-level incident management and mission-critical systems. Competitive salary and benefits. Growth opportunities and professional development support. Rotational shifts that ensure work-life balance while maintaining 24x7 support coverage. Apply Now If you're passionate about driving efficient incident response and love working in a high-impact tech environment, we'd love to hear from you. Join our team and help us keep our world-class platform running smoothly for thousands of global users. Job Types: Full-time, Permanent Benefits: Health insurance Paid sick time Paid time off Provident Fund Schedule: Monday to Friday Morning shift Night shift Weekend availability Ability to commute/relocate: Gurugram, Haryana: Reliably commute or planning to relocate before starting work (Required) Application Question(s): What is your current CTC What is your Expected CTC Where are you currently located What is your Notice Period How soon can you join us Education: Bachelor's (Preferred) Experience: Incident management: 1 year (Preferred) Location: Gurugram, Haryana (Preferred) Willingness to travel: 100% (Preferred) Work Location: In person Application Deadline: 07/04/2025,
About VDB Virtual Diamond Boutique (VDB) is a global technology company serving the jewelry industry with powerful SaaS solutions for sourcing, showcasing, and selling diamonds and jewelry. Our platforms power B2B and B2C commerce and integrations for suppliers, retailers, and marketplaces worldwide. Job Overview: We are seeking a proactive and experienced Production Incident Manager to oversee and manage the end-to-end incident management process in a dynamic, high-tech, enterprise SaaS environment. You will be responsible for handling major incidents, coordinating with cross-functional teams to ensure swift resolutions, creating detailed internal and client-facing incident reports, and continuously improving incident management protocols. This role demands excellent coordination and communication skills in English, the ability to remain calm under pressure, and a strong commitment to 24/7 operational support. Key Responsibilities Incident Management - Manage the complete incident lifecycle from detection to resolution ensuring minimal business impact and adherence to SLAs. - Take ownership of P1/P2 major incidents, driving swift response and resolution by coordinating with support, development, QA, and DevOps teams. - Act as the central point of communication during incidents, providing clear and timely updates to internal stakeholders and clients. - Document incident timelines, maintain logs, and publish detailed Root Cause Analysis (RCA) reports and incident summaries. 24/7 Operational Support - Collaborate with the Operations Command Center to provide 24x7 incident response, including on-call responsibilities. - Monitor high-priority systems proactively and take preemptive actions to prevent outages. - Manage incident communication channels, initiate war rooms, and maintain real-time status updates across internal tools and platforms. Process Optimization & Improvement - Analyze incident trends and work with technical teams to drive permanent fixes and reduce recurrence. - Optimize incident management processes to improve key metrics like First Time Resolution (FTR) and Mean Time to Recovery (MTTR). - Build, track, and report on incident-related KPIs and dashboards. Collaboration & Leadership - Build strong relationships with internal stakeholders (support, development, QA) and vendors to ensure effective incident handling. - Conduct post-incident reviews, lead service review meetings, and define action items. - Mentor team members and share best practices to elevate overall incident response maturity. Client Communication - Create and deliver client-facing incident reports that are professional, detailed, and business-ready. - Work with the customer success and business teams to manage expectations and ensure transparency with affected clients. Qualifications Required: - 2+ years of experience in incident management or technical operations in a large-scale SaaS or tech environment. - Strong understanding of ITIL/ITSM frameworks. - Proven experience handling P1/P2 incidents and leading cross-functional resolution efforts. - Familiarity with monitoring and incident tools such as Jira, Slack, MonkSpark, MixPanel, etc. - Excellent communication skills to liaise with both technical and non-technical stakeholders. - Ability to work rotational shifts and be available 24/7 during critical situations. Preferred: - ITIL v4 Certification (Foundation or higher). - Experience with cloud platforms (AWS, Azure) and DevOps workflows. - Understanding of automation tools and proactive alerting systems. Key Attributes - Proactive Mindset Can anticipate issues and drive preventive actions. - Calm Under Pressure Able to manage high-stress situations with clarity and control. - Team Player Works cross-functionally to get results fast. - Customer-Centric Prioritizes uptime, transparency, and business continuity. What We Offer - A fast-paced, collaborative, and innovative work environment. - Exposure to enterprise-level incident management and mission-critical systems. - Competitive salary and benefits. - Growth opportunities and professional development support. - Rotational shifts that ensure work-life balance while maintaining 24x7 support coverage. Apply Now If you're passionate about driving efficient incident response and love working in a high-impact tech environment, we'd love to hear from you. Join our team and help us keep our world-class platform running smoothly for thousands of global users. Job Types: Full-time, Permanent Benefits: - Health insurance - Paid sick time - Paid time off - Provident Fund Schedule: - Monday to Friday - Morning shift - Night shift - Weekend availability Ability to commute/relocate: - Gurugram, Haryana: Reliably commute or planning to relocate before starting work (Required) Application Question(s): - What is your current CTC - What is your Expected CTC - Where are you currently located - What is your Notice Period - How soon can you join us Education: - Bachelor's (Preferred) Experience: - Incident management: 1 year (Preferred) Location: - Gurugram, Haryana (Preferred) Willingness to travel: - 100% (Preferred) Work Location: In person Application Deadline: 07/04/2025,
About VDB Virtual Diamond Boutique (VDB) is a global marketplace and SaaS provider empowering and connecting the Jewelry trade. We create and support B2B and B2C custom solutions in order to help our clients grow their jewelry business and reach their customers. Job Description As a UX / UI Designer, you will help in defining the user experience, flows, interaction patterns, and the interface for internal and external facing products. You will collaborate with product managers, developers, quality assurance, marketing, customer success and clients to assure the solutions align with user needs and business goals.. An optimal candidate should be passionate, curious, and a self-driven team player who has a strong collaboration ethic while working with a global multi-disciplinary team. Experienced and ready to take on the following Responsibilities: Conduct insightful, independent research and analysis on digital and mobile trends, usability and user needs.. Create and refine user flows and storyboards to communicate design intent. Develop wireframes (both high and low fidelity) to visualize concepts. Build interactive no-code prototypes across a variety of devices. Translate user research insights into intuitive interactive solutions. Use design systems to craft high-fidelity visual designs for intuitive, consistent UI. Collaborate cross-functionally with developers, product managers, and stakeholders. Ensure alignment of design work with brand identity and business goals. Maintain attention to detail while balancing speed and efficiency in delivery. Tools : Figma, Illustrator (knowledge of Photoshop and other design tools is a plus). Required Professional And Technical Expertise: 2+ years of experience in UX/UI design, preferably with strong exposure to web projects . Solid understanding of visual design principles, typography, responsive layouts, and accessibility. Proven experience in software product design and/or web, mobile application design. Effective English verbal communication and strong written proficiency. Portfolio demonstrating wireframes, user flows, responsive web designs, and high-fidelity UI work. Ability to self-organize, work cross-functionally, and manage multiple projects Note: This is a full-time, work-from-office position based in Gurgaon. Your working hours should ideally align with IST business hours, though some flexibility may be required to accommodate client meetings. Job Types: Full-time, Permanent Application Question(s): What's your Current CTC (Salary)? What's your Expected CTC (Salary)? Whats your notice Period? How soon you can join us? Can you relocate to Gurgaon and work from office (5 days a week) if selected? Where are you located ? This is must to fill in this survey while applying - https://vdbapp.typeform.com/designer-survey Work Location: In person
About VDB Virtual Diamond Boutique (VDB) is a global marketplace and SaaS provider empowering and connecting the Jewelry trade. We create and support B2B and B2C custom solutions in order to help our clients grow their jewelry business and reach their customers. Job Description As a UX / UI Designer, you will help in defining the user experience, flows, interaction patterns, and the interface for internal and external facing products. You will collaborate with product managers, developers, quality assurance, marketing, customer success and clients to assure the solutions align with user needs and business goals.. An optimal candidate should be passionate, curious, and a self-driven team player who has a strong collaboration ethic while working with a global multi-disciplinary team. Experienced and ready to take on the following Responsibilities: Conduct insightful, independent research and analysis on digital and mobile trends, usability and user needs.. Create and refine user flows and storyboards to communicate design intent. Develop wireframes (both high and low fidelity) to visualize concepts. Build interactive no-code prototypes across a variety of devices. Translate user research insights into intuitive interactive solutions. Use design systems to craft high-fidelity visual designs for intuitive, consistent UI. Collaborate cross-functionally with developers, product managers, and stakeholders. Ensure alignment of design work with brand identity and business goals. Maintain attention to detail while balancing speed and efficiency in delivery. Tools : Figma, Illustrator (knowledge of Photoshop and other design tools is a plus). Required Professional And Technical Expertise: 2+ years of experience in UX/UI design, preferably with strong exposure to web projects . Solid understanding of visual design principles, typography, responsive layouts, and accessibility. Proven experience in software product design and/or web, mobile application design. Effective English verbal communication and strong written proficiency. Portfolio demonstrating wireframes, user flows, responsive web designs, and high-fidelity UI work. Ability to self-organize, work cross-functionally, and manage multiple projects Note: This is a full-time, work-from-office position based in Gurgaon. Your working hours should ideally align with IST business hours, though some flexibility may be required to accommodate client meetings. Job Types: Full-time, Permanent Application Question(s): What's your Current CTC (Salary)? What's your Expected CTC (Salary)? Whats your notice Period? How soon you can join us? Can you relocate to Gurgaon and work from office (5 days a week) if selected? Where are you located ? This is must to fill in this survey while applying - https://vdbapp.typeform.com/designer-survey Work Location: In person
As an Associate Product Manager, you’ll continuously re-prioritize and re-order the product backlog, based upon the most recent user or customer needs, market conditions, risks, cost of delay, and technical feasibility. This will ultimately allow you to ensure product sustainability and be successful in helping to define and meet customer outcomes and expectations to enhance their experience. In addition, we’ll look to you to collaborate and set expectations with product owners, stakeholders, customers, architects and any other stakeholders who have an interest in, or can provide feedback on the direction of the product. You’ll also: Own & Drive the user experience on Android, iOS, and WEB for these verticals. Understand the user's needs (both spoken & tacit) and identify current gaps in the system. Ship products with Engineering and Design based on the Agile framework. Prioritize features and negotiate enablers in the program backlog using the weighted shortest job first technique Drive the product vision, strategy, and roadmap for the train and contribute to the platform vision and roadmap Work with multiple business owners to establish and prioritize features to progress the product vision, defining and validating the impact hypothesis of each Provide clear direction and encouragement to the delivery teams to get user or customer feedback early and often Work with the enterprise architects and the team to prioritize enablers to make sure that the product and its development is sustainable Requirements: BTech. /BE/M. Tech in Computer Science or equivalent and/or MBA Minimum 2+ years of experience in product management and technology experience. Previous programming experience is a double plus. Excellent knowledge of Agile, Scrum, Kanban metholdogies. Has the capability to drive projects to fruition; no matter how complex or ambiguous the environment is. Thrives in a cross-functional and fast-paced, startup environment. Is not afraid of rolling up their sleeves and getting their hands dirty with minute details Sweats the small things - font types, alignment, UI, UX, etc - you get our drift. Excellent problem-solving, organizational, and analytical skills, with the ability to evolve product strategy based on customer research, data, and industry trends. Stays on top of what is happening in the industry & molds the product to make it future-proof. Excellent communication skills Preferred B2B and B2C domain exposure. Fast learner on both technical side and business side Any Product Certifications is added advantage SaaS based model experience preferred Jewelry/Diamond Industry/domain experience preferred About Company - Virtual Diamond Boutique (VDB) is the industry's fastest-growing, easy-to-use, visual B2B trading platform for diamonds, lab-grown diamonds, colored gemstones, and jewelry. VDB offers in-store sales tools that help your company to sell more! With over 20,00,000 items in stock featuring an interactive search and HD imagery, you can carry all the world’s diamonds, lab-grown diamonds, gems, and jewelry with you wherever you go, finding your next customer everywhere and anywhere. That's why VDB already has 30,000 members worldwide. VDB started with a vision of technology that seamlessly brings people together. Founded by the trade for the trade, with a passionate team of innovators who don’t just see the challenges of today’s changing market but also the opportunities. Our Customer base is global around the world, with more than 300+ clients today we have customers in the US, UK, Israel, India, Korea, Australia, etc. Join us. Your future is in your hands. www.vdbapp.com Job Types: Full-time, Permanent Application Question(s): Do you have experience working in Agile (SCRUM) methodology? Do you have experience in Wire-framing? Whats your Notice Period.. i.e.how soon you can join us? What's your Current CTC (Salary)? What's your Expected CTC (Salary)? Whats your current location? Can you relocate and work from Gurgaon location? Do you have your own laptop to work? Do you have experience in B2B or B2C or e-Commerce Domain? Experience: total work: 2 years (Required)
As a Incident Manager at Virtual Diamond Boutique, you will be responsible for managing the end-to-end incident management process in a dynamic, high-tech, enterprise SaaS environment. Your key responsibilities will include: - Managing the complete incident lifecycle from detection to resolution ensuring minimal business impact and adherence to SLAs. - Taking ownership of P1/P2 major incidents, driving swift response and resolution by coordinating with support, development, QA, and DevOps teams. - Acting as the central point of communication during incidents, providing clear and timely updates to internal stakeholders and clients. - Documenting incident timelines, maintaining logs, and publishing detailed Root Cause Analysis (RCA) reports and incident summaries. You are required to have: - 2+ years of experience in incident management or technical operations in a large-scale SaaS or tech environment. - Strong understanding of ITIL/ITSM frameworks. - Proven experience handling P1/P2 incidents and leading cross-functional resolution efforts. - Familiarity with monitoring and incident tools such as Jira, Slack, MonkSpark, MixPanel, etc. - Excellent communication skills to liaise with both technical and non-technical stakeholders. - Ability to work rotational shifts and be available 24/7 during critical situations. Preferred qualifications include: - ITIL v4 Certification (Foundation or higher). - Experience with cloud platforms (AWS, Azure) and DevOps workflows. - Understanding of automation tools and proactive alerting systems. Key attributes for success in this role: - Proactive Mindset Can anticipate issues and drive preventive actions. - Calm Under Pressure Able to manage high-stress situations with clarity and control. - Team Player Works cross-functionally to get results fast. - Customer-Centric Prioritizes uptime, transparency, and business continuity. In addition to the challenging role, you can expect: A fast-paced, collaborative, and innovative work environment. Exposure to enterprise-level incident management and mission-critical systems. Competitive salary and benefits. Growth opportunities and professional development support. Rotational shifts that ensure work-life balance while maintaining 24x7 support coverage. If you are passionate about driving efficient incident response and thrive in a high-impact tech environment, apply now to join the team at Virtual Diamond Boutique.,