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Incident Manager

Incident Manager

Ours Global

5 - 10 years

5 - 9 Lacs

bengaluru

Posted:3 days ago| Platform:

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Skills Required

ticketing operational excellence incident management issue resolution outsourcing ites it operations digital marketing continuous improvement

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are currently hiring an Incident Manager for our Bangalore office. If you have strong coordination skills, experience in incident management, and a passion for ensuring timely issue resolution, this is your opportunity to grow your career in a dynamic, global environment.

Education:

Any Graduate IT/Computer Science background preferred

Job Summary:

The Incident Manager is responsible for managing and coordinating incident tickets to ensure timely resolution. The role involves forwarding tickets to the correct team owners, prioritizing critical issues, and ensuring consistent communication until incidents are resolved.

Key Responsibilities:

Monitor incoming incident tickets and assign them to the correct team owners.
Prioritize P1 (high severity) tickets and drive teams to resolve them urgently.
Ensure teams update tickets regularly with progress details.
Coordinate communication between cross-functional teams for smooth resolution.
Track incident progress and escalate when resolution timelines are missed.
Maintain incident logs and documentation for reporting and analysis.
Contribute to the continuous improvement of incident management processes.

Skills & Qualifications:

Strong communication and coordination skills.

Ability to handle multiple incidents simultaneously.

Excellent organizational and follow-up abilities.

Familiarity with IT ticketing systems and incident management processes is a plus.

What We Offer:

Opportunity to work with global clients on mission-critical IT operations.
A collaborative, growth-driven, and supportive work environment.
Competitive salary packages aligned with industry standards.
Career growth and learning opportunities in IT service management.

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Incident Manager