Incident Manager

Exciting Job Opportunity Incident Manager

I hope this email finds you well.

I am reaching out to share an exciting job opportunity at Advent Global. We are currently seeking a talented and motivated individual to join our team as Incident Manager

NP-15 Days Max

Skills-

Job Details Job Title: Incident Manager

Location: Bangalore

Salary: As per Industry Standards

Education: Any Graduate IT/Computer Science background preferred

Experience: 2–5 Years (preferred)

Job Summary:

The Incident Manager is responsible for managing and coordinating incident tickets to ensure timely resolution. The role involves forwarding tickets to the correct team owners, prioritizing critical issues, and ensuring consistent communication until incidents are resolved. Key Responsibilities: • Monitor incoming incident tickets and assign them to the correct team owners. • Prioritize P1 (high severity) tickets and drive teams to resolve them urgently. • Ensure teams update tickets regularly with progress details. • Coordinate communication between cross-functional teams for smooth resolution. • Track incident progress and escalate when resolution timelines are missed. • Maintain incident logs and documentation for reporting and analysis. • Contribute to the continuous improvement of incident management processes. Skills & Qualifications: • Strong communication and coordination skills. • Ability to handle multiple incidents simultaneously. • Excellent organizational and follow-up abilities. • Familiarity with IT ticketing systems and incident management processes is a plus.

Role & responsibilities

Preferred candidate profile