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Vyntrapro Innovations
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Incident Manager

Incident Manager

Vyntrapro Innovations

8 - 13 years

|

1 - 6 Lacs

noida gurugram delhi / ncr

Posted:1 day ago| Platform:

Apply

Skills Required

incident management itil ipc

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title: Incident Manager L3

Experience:

Qualifications

Bachelors degree in IT/Computer Science or related field.
ITIL Foundation/Intermediate certification
(mandatory/preferred).
Minimum
7+ years
of experience in Incident/Problem/Change management.

Technical & Process Skills

Strong hands-on experience in
Incident Management and ITIL operations
.
Expertise in handling
Major Incidents (P1/P2)
in 24/7 environments.
Strong knowledge of
ITIL V3/V4
framework (Certification preferred).
Experience in
problem identification, RCA analysis, and resolution coordination
.
Familiarity with
ticketing tools
: ServiceNow, Remedy, JIRA, BMC, etc.

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