Incident Manager

As an Incident Manager at the regional digital operations team of a company in Asia, your main responsibilities will include: - Leading incident response activities for production systems to ensure timely resolution and minimal business disruption. - Acting as the central coordination point between technical, business, and vendor teams during critical incidents. - Maintaining clear and structured communication with stakeholders throughout the incident lifecycle. - Conducting root cause analysis and identifying opportunities for process improvement. - Developing and refining incident management procedures, escalation paths, and reporting standards. - Supporting post-incident reviews and ensuring that lessons learned are documented and implemented. To be successful in this role, you should have: - Proven experience in Incident Management or a similar IT operations/support role within an enterprise or digital environment. - Strong composure and decision-making ability under pressure during high-impact incidents. - Familiarity with ITIL frameworks and hands-on experience with incident tracking tools such as ServiceNow, Jira, or equivalent. - Excellent stakeholder management and communication skills, both technical and non-technical. - An analytical mindset with a structured approach to diagnosing and resolving issues. - A degree in Information Technology, Computer Science, or a related discipline is preferred. - Experience working in regional or cross-functional setups is an advantage. If you believe that your experience and career goals align with this position, please send your application to AviralBhargava@argyllscott.sg. Please note that Argyll Scott Asia is acting as an Employment Business in relation to this vacancy.,