14 Itil Frameworks Jobs

Greetings from Teknikoz Experience : 5+Years Job Summary: The Cloud Subject Matter Expert (SME) will be responsible for providing expertise and guidance on cloud computing technologies, ensuring the effective implementation and management of cloud infrastructure, and driving innovation through cloud solutions. Cloud SME will work closely with IT teams, stakeholders, and external vendors to design, deploy, and maintain scalable, secure, and efficient cloud environments. *Must have skills:- AWS, Palo Alto, Prisma, Firewall and cloud security certification* Key Responsibilities: Cloud Architecture & Design: Develop and design hybrid cloud reference architecture and define target state AWS and Azure architecture. Design and implement cloud architecture solutions to meet organizational needs, ensuring scalability, security, and cost-effectiveness. Collaborate with enterprise architects and IT teams to integrate cloud solutions with existing infrastructure. Experience with private and public cloud architectures, microservices architecture, and hybrid cloud integration. Monitoring: Lead cloud projects, including planning, execution, and monitoring support with Knowledge of DevOps and Monitoring tools like Site24x7, DataDog, FreshService, etc. Develop and execute strategies based on detailed analysis, using workload automation tools and monitoring tools. Serve as the primary point of contact for all matters related to cloud computing, offering expert guidance and support to internal teams and clients. Collaborate with cross-functional teams to troubleshoot and resolve complex cloud-related issues. Conduct assessments of existing cloud infrastructure, identify areas for improvement, and implement optimization strategies to enhance performance, reliability, and efficiency. Stay abreast of the latest cloud technologies, trends, and best practices, and provide recommendations for their adoption as appropriate. Cloud Management & Optimization: Monitor and manage cloud infrastructure to ensure optimal performance and availability. Implement best practices for cloud management, including cost management, security policies, and resource optimization. Conduct regular assessments and audits of cloud environments. Provide guidance and recommendations on optimizing cloud resources for cost efficiency and performance. Technical Support & Troubleshooting: Provide advanced technical support and troubleshooting for cloud-related issues. Act as a point of escalation for complex cloud problems. Security & Compliance: Implement and maintain robust security measures to protect cloud data and applications. Implement and manage security controls such as access controls, encryption, vulnerability management, and incident response Ensure cloud solutions comply with security standards, regulatory requirements such as such as ISO 27001, PCI DSS, and HIPAA Conduct regular security assessments of AWS and Azure environments to identify vulnerabilities and risks Integrate and manage third-party security solutions like Palo Alto VM and CN series firewall, Prisma, and F5 security with AWS and Azure environments. Conduct security awareness training and education programs for employees. Innovation & Continuous Improvement: Stay updated with the latest trends and developments in cloud computing. Recommend and implement innovative cloud solutions to enhance business operations. Drive continuous improvement initiatives to optimize cloud performance and efficiency. Mentorship: Provide mentorship to team and stakeholders on cloud technologies and best practices. Develop documentation and relevant materials to support cloud initiatives. Collaboration & Communication: Work closely with cross-functional teams to deliver comprehensive cloud solutions. Communicate effectively with stakeholders to understand business requirements and translate them into cloud solutions. Manage client interactions, requirement gathering discussions, and influence client evaluation criteria and decision-making. Participate in pre-sales activities, including solution design, proposal development, and client presentations. Willing and adaptable to work in various shifts as required. Participate in on-call rotation and provide off-hours support as needed. Technical Skills: In-depth knowledge of cloud architecture, services, security and deployment models. Experience with cloud platforms like AWS, Azure, Google Cloud Platform (GCP). Proficiency with Cloud and DevOps monitoring tools like, New Relic, Site24x7, Datadog, etc Good understanding of ITIL frameworks and ITSM tools like ServiceNow and FreshService. Proficiency with third-party security solutions like Palo Alto VM and CN series firewall, Prisma, and F5 security is must. Proficiency with infrastructure as code (IaC) tools such as Terraform, CloudFormation, or ARM templates. Strong understanding of security frameworks and standards such as ISO 27001, PCI DSS, and HIPAA. Strong understanding of networking, virtualization, and storage in cloud environments. Familiarity with DevOps and Agile methodologies, processes, and tools such as CI/CD pipelines, Jenkins, Docker, and Kubernetes. Experience in Linux administration and Bash/Powershell scripting. Good understanding of Coding languages like C, Python, Java or Javascript. Experience creating, deploying, and operating large-scale applications on AWS/Azure/GCP. Hands-on experience in setting up and using DevOps-related tools and processes. Certifications: Relevant cloud certifications such as AWS Certified Solutions Architect Professional, Microsoft Certified: Azure Solutions Architect Expert, Google Cloud Certified, or similar. Experience with DevOps Tools & Technologies (Git, Docker, Kubernetes, CI/CD Tools, Terraform) Experience with ITSM and Monitoring Tools (FreshService, ServiceNow, Site24x7, Datadog) Experience with scripting languages (e.g., Python, Bash) is a plus. Terraform Certified (Good to have). Soft Skills: Excellent problem-solving and analytical skills. Strong communication, presentation, and writing skills. Ability to work independently and as part of a team. Strong project management and organizational skills. Ability to work with geographically dispersed teams and possess cross-cultural competence. Proactiveness and a passion for learning new technologies. A strong stage presence and ability to manage client interactions and discussions. A strong motivator with prominent levels of energy. Show more Show less

Viraaj HR Solutions is dedicated to providing exceptional talent management and operational support services. Our mission is to bridge the gap between skilled professionals and leading companies across industries. We emphasize a culture of collaboration and excellence, ensuring that both our clients and employees achieve their utmost potential. As we continue to grow, we are looking for dynamic individuals who resonate with our values of integrity, professionalism, and innovation. In this role, you will be responsible for monitoring and managing the day-to-day operations of the command center. Your tasks will include analyzing incidents, coordinating with team members for swift incident resolution, relaying critical information to stakeholders in real-time, documenting and maintaining records of incidents and resolutions, conducting regular audits to improve operational processes, and developing and implementing standard operating procedures. Additionally, you will be involved in training and supporting team members on incident management software, preparing detailed reports and summaries of command center activities, managing escalations, ensuring appropriate follow-ups, and implementing best practices for incident management and reporting. To qualify for this position, you should have a Bachelor's degree in a relevant field and at least 2 years of experience in operations or incident management. You should have proven ability to multi-task and prioritize effectively, strong communication and interpersonal skills, experience with incident management tools, and the ability to work under pressure in a fast-paced environment. Proficiency in data analysis and reporting, understanding of ITIL frameworks, ability to foster teamwork and collaboration, excellent problem-solving skills, advanced knowledge of Microsoft Office Suite, familiarity with service desk operations, strong attention to detail, a proactive mindset towards continuous improvement, willingness to work flexible hours as needed, and ability to build relationships with stakeholders are also required. This is an on-site position based in India. If you are driven to enhance operations and possess the skills required for this role, we encourage you to apply.,

As a Senior Manager/Associate Director in the Technology Strategy & Advisory Practice at Accenture, you will have the opportunity to work with our most strategic clients and enable them to achieve exceptional business value through technology. Your role will involve focusing on Enterprise Architecture and Business Transformation in locations such as Bangalore, Gurugram, and Mumbai. In this role, you will be part of a high-performing team that assists clients in achieving growth and efficiency by implementing innovative R&D transformations and agile methodologies to redefine their business models. You will have the chance to work closely with enterprise leaders, product managers, and product owners to drive transformative strategic value and business growth. Your responsibilities will include facilitating alignment between business and IT stakeholders, analyzing trends and disruptions, and assessing their impact on business outcomes. You will help the organization achieve targeted outcomes related to revenue growth, cost optimization, risk mitigation, and sustainability improvements. Additionally, you will focus on developing business and IT strategies and enterprise architecture for the organization as a whole. As a Technology Strategy & Advisory leader, you will demonstrate competencies in supporting the formulation of strategy, guiding execution, building and maintaining relationships, enabling value-based messaging, orchestrating the delivery of business outcomes, and supporting solution design and delivery. Your role will involve connecting strategy to execution, building the technology value proposition, and supporting solution design and delivery. To excel in this role, you should possess a master's or bachelor's degree in business, computer science, computer engineering, electrical engineering, or a related field. You should have at least 15 years of business experience in strategic and operations planning, as well as 10 years of experience in disciplines such as business, information, solution, or technical architecture. Your technical skills should include knowledge of business ecosystems, various IT architectures, agile methodologies, and enterprise architecture frameworks. Industry experience in digital transformations within the banking or insurance sector is highly desirable, along with certifications like BIAN. Additionally, you should demonstrate competencies in analytical skills, planning, organizational abilities, and effective leadership. In this role, you will have the opportunity to work on transformative projects with key clients, co-create innovative solutions, and develop your skills through personalized training modules. You will be part of a culture committed to equality and boundaryless collaboration, driving innovation and creating sustainable value for stakeholders. Join Accenture, a leading global professional services company, and be part of a team that leverages technology to help clients improve performance and create a better world. If you have ideas, ingenuity, and a passion for making a difference, come and be a part of our team at Accenture.,

The Enterprise Security Engineer plays a critical role in ensuring the security of software products, collaborating with development teams, and implementing best practices to protect against threats. Designing and implementing tools to automate security processes is a key responsibility. The role necessitates excellent communication and organizational leadership abilities. Understanding network security architecture and its development is crucial. Knowledge of wireless security, including routers, switches, and VLAN security, is essential. Familiarity with DNS security principles such as routing, authentication, VPN, proxy services, and DDOS mitigation technology is also important. As an Enterprise Security Engineer, you must stay informed about the latest security standards, recent security systems, and authentication protocols. Ensuring that all employees adhere to corporate security policies and procedures is necessary for a seamless workflow. You will be responsible for establishing standards for various IT assets like routers, firewalls, LANs, WANs, VPNs, and other network devices, evaluating their effectiveness and efficiency. Enhancing the security team's accomplishments and competencies by planning solution deliveries and addressing technical queries is part of your role. Planning, researching, and designing security architecture for IT systems, as well as reviewing and approving installation requirements for various network devices, are important tasks. You will need to determine security protocols based on business strategies and requirements, respond to security incidents, conduct post-event analyses, and develop project timelines for system upgrades. To qualify for this role, you need an Engineering degree in Computer Science, Network Security, or a related field, along with a CISSP (Certified Information Systems Security Professional) certification. In-depth knowledge of firewalls, intrusion detection and prevention systems (IDS/IPS), network access controls, and network segmentation is required. Proficiency in Windows, Linux, and MacOS environments, familiarity with ISO 27001/27002, COBIT, and ITIL frameworks, and the ability to conduct thorough third-party audits and assessments are also necessary. Experience in cloud risk assessment methodologies, IT risk, cybersecurity, operating systems, security protocols, cryptography, and general security practices will be beneficial for this role.,

As a Junior QA Engineer, you will be responsible for ensuring the quality of software through functional and non-functional testing. Your duties will include conducting thorough tests to meet functional specifications and performance standards. You will design, develop, and maintain detailed test cases and test scripts based on software requirements, user stories, and technical specifications. Additionally, you will identify, document, and track defects in the software using bug-tracking tools, collaborating with development teams to resolve issues. Regression testing will also be a part of your responsibilities to ensure new code changes do not impact existing functionality. In the realm of Tech Support, you will diagnose and resolve user-reported issues related to software promptly, ensuring minimal downtime. You will create and maintain user manuals, standard operating procedures (SOPs), and technical documentation to assist users and internal teams. Effective communication with clients to gather information, provide support, and resolve technical queries will be crucial to ensure a positive experience for all clients. To qualify for this role, you should have a Bachelor's degree in computer science, Information Technology, or a related field, or equivalent work experience. Strong attention to detail, an analytical mindset, familiarity with software testing techniques, methodologies, and bug tracking tools are essential. Basic knowledge of software troubleshooting and technical support practices, along with excellent written and verbal communication skills, is required. The ability to work collaboratively with cross-functional teams, strong problem-solving abilities, and a proactive attitude are also necessary. Experience with test case design and execution is a plus, as well as a basic understanding of coding/scripting (e.g., Java, Python, or similar). Preferred skills for this role include experience with software testing tools (e.g., Selenium, JIRA), providing technical support in a SaaS or software environment, and knowledge of ITIL frameworks or customer support methodologies.,

You are a skilled and analytical BI & Reporting Analyst who will be responsible for supporting the Customer Support team by providing advanced reporting, visualization, and data insights. Your role is crucial in transforming ITIL-aligned support data into actionable dashboards and reports to enhance performance, SLA adherence, and continuous improvement. You will design, build, and maintain interactive dashboards using Power BI to visualize KPIs related to Incident, Problem, Change, and Request Management processes. Collaboration with ITSM and Customer Support teams is essential to identify reporting needs that align with ITIL practices and service objectives. Your expertise will be utilized to convert raw data from ITSM tools into structured datasets suitable for reporting purposes. Your responsibilities will also include offering insights into support performance, SLA compliance, ticket volumes, resolution times, backlog trends, and user satisfaction metrics. Developing data models, queries, and metrics to facilitate operational and strategic decision-making is a key aspect of this role. Ensuring the accuracy, consistency, and availability of real-time and historical data for dashboards and reports is paramount. Documentation and maintenance of data definitions, report logic, and dashboard usage guidelines are important tasks that you will be responsible for. Additionally, you will provide support for audits, compliance tracking, and executive reporting by creating on-demand and scheduled data visualizations. Continuously seeking opportunities to automate reporting processes and enhance data accessibility and storytelling will be part of your ongoing responsibilities. To be successful in this role, you should have 6+ years of hands-on experience designing Power BI dashboards and reports, preferably within an IT or customer support-focused environment. Strong knowledge of ITIL frameworks and ITSM processes, particularly Incident, Problem, and Change Management, is required. Experience with ITSM platforms like Jira Service Management, ServiceNow, or BMC is essential. An understanding of support operations, service metrics, and reporting requirements in customer support or service desk environments is necessary. Your strong analytical thinking, attention to detail, and proficiency in tools such as Excel, SQL, and other data tools will be assets in this role. Possessing an ITIL Foundation Certification (v3 or v4) and experience with automated data pipelines or ETL tools are preferred qualifications. Experience in integrating data from multiple systems and familiarity with tools like Tableau or Excel VBA as secondary platforms would also be beneficial.,

S&C GN - Tech Strategy & Advisory - Enterprise Architecture _ Business Transformation -Senior Manager Enterprise Architecture & Business Transformation Join our team in Technology Strategy & Advisory for an exciting career opportunity to enable our most strategic clients to realize exceptional business value from technology Practice: Technology Strategy & Advisory, Capability Network I Areas of Work: Enterprise Architecture & Business Transformation | Level:Sr Manager / Associate Director | Location: Bangalore/Gurugram/Mumbai | Explore An Exciting Career at Accenture Do you believe in creating an impactAre you a problem solver who enjoys working on transformative strategies for global clientsAre you passionate about being part of an inclusive, diverse and collaborative culture Then, this is the right place for you! Welcome to a host of exciting global opportunities in Accenture Technology Strategy & Advisory. The Practice- A Brief Sketch: The Practice is a part of and focuses on the clients most strategic priorities. We help clients achieve growth and efficiency through innovative R&D transformation, aimed at redefining business models using agile methodologies. We provide you with a great learning ground, deep-rooted in , where you will get an opportunity to advice and work with our key global clients, driving end-to-end transformative strategic value and business growth. As a part of this high performing team, you will proactively and holistically help and guide the enterprise leaders, product managers, product owners and distributed product delivery teams through transformation and optimization initiatives, supporting the formulation of business strategy, outcomes and capabilities. Your scope of activities could include helping the organization achieve targeted business outcomes related to growing revenue, optimizing costs, mitigating risks and improving sustainability. You focus on development of the business and IT strategy and enterprise architecture of the organization as a whole. You would be expected to: Facilitate alignment between business and IT, and across the democratized IT landscape Engage business and IT stakeholders, building and maintaining relationships Adapt to changing business and operating models Analyze trends and disruptions, and assess their impact on targeted business outcomes Tell stories to visualize the future state and trigger long-term planning Support various operating models such as project-centric and product-centric Communicate the value of enterprise architecture, and its portfolio of services Drive the evolution of the EA teams services and operating model Coach and mentor other architects, product owners/managers and business stakeholders to instill architectural thinking Scope of Activities: As an Technology Strategy & Advisory leader, you will demonstrate competencies across four key dimensions: Support Formulation of Strategy and Guide Execution Work with business and leadership stakeholders to develop strategy Lead the analysis of business and operating models, market trends and the technology industry to determine their potential impact on the enterprises business strategy, direction, and architecture. Provide perspective on the readiness of the organization to change and innovate through scenario planning techniques, and supports formulation of business strategy. Uses planning-driven, design-driven and learning-driven approaches to construct future- and current-state business models. Connects Strategy to Execution Facilitate business and IT alignment, connecting strategy to execution, through a collaborative, supportive and consultative manner, driving the organizations digital business strategies and balancing innovation and growth. Translate and guide execution of business strategy to achieve the organizations targeted business outcomes. Construct technology-enabled business and operating models and provides viable options and visibility into execution issues. Build and Maintain Relationships Build the Technology value proposition and structure business engagement Build the Tech value proposition, offering services and skills to support the development and execution of business strategy. Develop a portfolio of consulting services, designed to meet business and stakeholder needs, and delivers in an agile and time-boxed way. Determine the relationship between people, processes, information, technology and other components of the enterprise operating model. Enable value-based messaging and manage cross-functional relationships Provide consultative advice, adapted to stakeholder context, to business leaders and organizational stakeholders who seek actionable recommendations to make investment decisions about the next business and operating model of their organization, using technology to make that change happen. Lead interaction with business leaders, product managers and product owners in a business-driven conversation over the risks and implications of the product decision to the line of business, business unit and greater enterprise. Orchestrate the Delivery of Business Outcomes Bring alignment across business and IT Lead analysis of the business future-state capabilities and future (and current) IT environment to detect critical gaps and opportunities and recommend solutions for improvement to drive the business towards its targeted outcomes. Identify organizational requirements for the resources, structure and cultural changes necessary to support the enterprise architecture. Work with the CIO and IT leaders to find the right Tech organizational design to drive business-outcomes. Support Solution Design and Delivery Support portfolio modernization and develop roadmaps Maintain the alignment, integration and coordination of architecture activities across different programs, projects and products as they evolve over time. Present gap analyses and/or IT investment roadmaps that reflect the status of the existing IT landscape, namely, its ability to contribute to future-state business capabilities around ecosystems and digital platforms. Lead analysis of the IT environment to detect critical deficiencies and recommend solutions for improvement. Lead the development of an implementation plan for the enterprise architecture based on business requirements and the varying IT strategies for project-driven or product-driven delivery teams. Support solution design and delivery Develop and apply minimal viable architectures, which can include a set of standards, reference architecture patterns, principles and guardrails, through the EA governance model, which is informed by the business strategy and corporate governance. Facilitate a collaborative relationship across architecture community, product management and product delivery teams by providing freedom-in-a-box for decision making, with the minimal viable architecture forming the boundaries of the box. Collaborate with delivery teams to ensure consistency with the enterprise architecture, as well as to leverage shared technologies, tools and processes that impact speed to value and time to market. Collaborate with infrastructure teams to ensure consistency with the enterprise architecture, as well as to identify when it is necessary to modify the enterprise architecture. Read more about us. Your experience counts! Masters or bachelors degree in business, computer science, computer engineering, electrical engineering, system analysis or a related field of study, or equivalent experience. 15 or more years of business experience in strategic and operations planning and/or business analysis or experience as an enterprise architecture 10 or more years of experience in at least three disciplines, such as business, information, solution or technical architecture, application development. Technical Skills: Knowledge of business ecosystems, SaaS, IaaS, PaaS, SOA, APIs, open data, microservices, event-driven IT, data and predictive analytics. Understanding of business models, operating models, financial models, cost-benefit analysis, budgeting and risk management. Insight into information management practices, system development life cycle management, IT services management, agile and lean methodologies, infrastructure and operations, and Enterprise Architecture and ITIL frameworks. Understanding of various operating models such as project-centric and product-centric and also different types of agile principles, methodologies and frameworks, especially those designed to be scaled at the enterprise level. Awareness of existing, new and emerging technologies, and processing environments. Effective leadership skills with exceptional soft and interpersonal skills, including teamwork, facilitation and negotiation. Strong consulting skills such as targeted communications, engagement management, stakeholder management and business development. Mastery of all components of enterprise architecture, business & IT principles and processes. Industry Experience: Experience of working on Digital transformations within Banking or Insurance industry and related platforms modernization Experience working across banking segments like retail, corporate, wealth, investment or Life / P&C insurance Working experience and expertise in core banking systems, digital banking, payment processing, financial transaction platforms and open banking etc. Knowledge of banking or insurance operations, regulatory requirements, industry best practices and standards specific to the banking or insurance sector Understanding and working knowledge (preferably) of banking platforms like Temenos, Finastra, FIS, Bancs, Fiserv, Oracle FLEXCUBE, Backbase or in insurance platforms like Guidewire, Duck Creek, Majesco, EIS, and familiarity with the ACORD model Certifications like BIAN are highly desirable Competencies: Excellent analytical, planning and organizational skills. Organizationally savvy, with situational and contextual intelligence of the political climate of the enterprise and how to navigate obstacles and politics. Balances the long-term (big picture) and short-term implications of individual decisions and organization goals. Estimates the financial impact of Technology options and applies multiple solutions to business problems. Rapidly comprehends the functions and capabilities of new technologies. Ready to think, behave and act in an innovative consulting manner to drive the organizations digital business strategies. Understands and speaks the language of the business. Excellent written, verbal, communication and presentation skills with the ability to articulate new ideas and concepts to technical and non-technical audiences. Characteristics: Trusted and respected as a thought leader who can influence and persuade business and IT leaders. Comfortable, experienced and accomplished at working with business executives, and able to push back in a professional and diplomatic way. Highly collaborative and supportive of business and of its ideals and strategies. Highly innovative with aptitude for foresight, systems thinking and design thinking. Vendor- and technology-neutral more interested in achieving targeted business outcomes than in personal preferences, or in vested personal preferences of other business and IT leaders. Composed in the face of opposition to architectural principles, governance and standards. Practical in approach to problem solving and decision making Whats in the for you | . Qualification Years of Exp: 15 to 21

A strategic leadership role is available to ensure the delivery of high-quality network services meeting the organization's business needs. You will play a crucial role in transforming and enhancing service delivery across the wide NPS organization by leveraging your influencing skills. As the Head of Service Management, you will be the key interface for engaging with Business Units and stakeholders to drive service delivery and service improvement initiatives. You will collaborate closely with the Head of Network Products and Services (NPS) to oversee service management processes, lead a distributed team, and spearhead transformative projects aimed at improving customer satisfaction, service reliability, and operational excellence. Your responsibilities will include developing and implementing service management frameworks, processes, and policies to ensure the consistent delivery of high-quality network services to both internal and external customers. In this role, you will lead a team of service management professionals, fostering a culture of accountability, collaboration, and innovation. Moreover, you will work with network operations and other teams to ensure the seamless delivery of end-to-end network services. Your role will also involve managing relationships with clients, partners, and internal service groups, as well as overseeing vendor and partner relationships to optimize service delivery and cost management. As a Senior Technology Leader, you will be instrumental in driving service improvements for NPS through proactive leadership and stakeholder management. Your expertise in global service management for large-scale, complex network environments will be essential. Additionally, your strong leadership skills, deep knowledge of ITIL frameworks, and experience in implementing service management standard methodologies will be key in this role. To succeed in this position, you should possess excellent communication and stakeholder management skills, with the ability to interact effectively with stakeholders at all levels, including C-level executives. Your strong analytical and problem-solving abilities, combined with data-driven decision-making skills, will be crucial in driving continuous improvement initiatives. The ideal candidate will have a Bachelor's degree or equivalent experience in Computer Science, Engineering, or a related field, with an advanced degree being preferred. You will also need to stay updated on industry trends, service management standard methodologies, and emerging technologies to continuously enhance network service management. Join us at LSEG (London Stock Exchange Group), a global financial markets infrastructure and data business committed to excellence in delivering services to customers worldwide. As part of our team, you will play a critical role in supporting the global financial system and contributing to the stability and growth of communities and economies. At LSEG, we value integrity, partnership, excellence, and change, and we are dedicated to driving financial stability, empowering economies, and enabling sustainable growth.,

Candidate must have 2+ years of experience in JIRA administration in enterprise environments. Administer and maintain Atlassian JIRA, JIRA Service Management and Confluence platforms Design and implement custom JIRA workflows, screens, schemes, custom fields and dashboards Develop Confluence spaces, templates, macros and knowledge management structures for teams Collaborate with business users to gather requirements and implement JIRA configurations to meet Agile/Devops delivery models Manage user permissions, groups, and roles with JIRA and Confluence Perform regular system audits, cleanup, upgrades and security patches Integrate JIRA with third-party tools Develop and maintain documentation on configuration, processes, and best practices Provide day-to-day support and training to users on JIRA and Confluence usage and capabilities. Generate reports and analytics using JIRA Query Language (JQL), filters, and dashboards Work with IT and Security teams to ensure compliance and data integrity Required Skills and Qualifications Strong expertise in JIRA workflow configuration, automation rules (Automation for JIRA), and JIRA Service Management (JSM) Proficient in Confluence administration and integration with JIRA Hands-on experience with scripting and automation using Groovy (Script Runner), REST APIs, or similar tools Good understanding of Agile and ITIL frameworks Experience in user onboarding, access control and group management Strong troubleshooting and problem-solving skills. Experience with Atlassian Marketplace plugins and licensing management. Preferred Qualifications Atlassian Certification (ACP-610/620/1000) is a plus Experience with Atlassian Cloud and Data Center migrations Familiarity with other Atlassian tools like Bitbucket, Bamboo, and Trello Basic knowledge of Linux and Databases (PostgreSQL, MySQL) for backend support. Ability to work independently and in a collaborative team environment Strong organizational and documentation skills Customer-focused and proactive in identifying and solving issues. Should be Flexible with shifts Contact Person - Supraja Email id- supraja@gojobs.biz

The Service Level and Availability Manager position at NomiSo involves planning, measuring, monitoring, and continuously improving the availability of the network infrastructure and supporting services. As a proactive individual, you will play a crucial role in ensuring that service requirements are consistently met, overseeing the drafting, coordination, monitoring, and reporting of Service Level Agreements (SLAs) to maintain and enhance service quality. Your responsibilities will include leading root cause analysis for service availability failures, collaborating with third-party vendors, implementing automation and monitoring tools, planning strategies to improve availability, measuring and monitoring service performance against established SLAs, drafting SLAs with stakeholders, coordinating with various teams, conducting regular reviews of service achievements, facilitating communication between stakeholders, identifying and implementing best practices, providing input for capacity planning and risk management related to service availability. To be successful in this role, you must have at least 8 years of experience in Service Level Management, Availability Management, or related fields. Strong understanding of ITIL frameworks, experience in drafting and managing SLAs and KPIs, excellent analytical skills, strong communication and interpersonal skills are essential. Familiarity with monitoring tools and service management platforms, relevant certifications like ITIL or CCNP, and experience in project management and process improvement methodologies are considered advantageous. As for education, a Bachelor's degree in Computer Science, Information Technology, Network Engineering, or a related field is required for this role. The position is based in Bangalore/Hyderabad. NomiSo is a Product Engineering company focused on Video Stream Engineering, backed by AI and ML. The company comprises a team of Software Engineers, Architects, and Cloud Experts with extensive expertise in Technology and Delivery Management. The mission of NomiSo is to Empower and Enhance the lives of customers through simple solutions for complex business problems. NomiSo values an entrepreneurial spirit and encourages continuous learning, growth, and improvement. The company offers a positive, stimulating, and fun environment with opportunities for career growth, a fast-paced approach to innovation, and a culture that values diverse viewpoints and encourages new ideas. If you are someone who thrives on challenges, shares a passion for technology, and seeks to push your boundaries, NomiSo invites you to join the team in fulfilling your career aspirations.,

We are seeking a skilled Technical Business Analyst with expertise in IT Service Management (ITSM) to join our team. The ideal candidate will play a critical role in bridging the gap between business needs and IT capabilities, ensuring successful delivery of ITSM initiatives including ITIL process improvements, tool implementations (like ServiceNow, BMC Remedy, etc.), and operational enhancements. Key Responsibilities: Gather, analyze, and document business requirements for ITSM initiatives and translate them into functional/technical specifications. Collaborate with stakeholders, including IT operations, service desk, and development teams, to design and implement ITSM solutions. Facilitate workshops and meetings to elicit requirements and define service management processes (Incident, Problem, Change, Request, CMDB, etc.). Support the design and configuration of ITSM tools such as ServiceNow, BMC Remedy, or Cherwell. Drive continuous improvement initiatives and identify automation opportunities within ITSM processes. Develop process flow diagrams, user stories, and other documentation to support development and testing. Act as a liaison between business users and technical teams throughout the project lifecycle. Ensure ITSM processes align with ITIL standards and business goals. Support UAT and training activities; assist in change management planning. Track and report on project milestones, risks, and performance metrics related to ITSM implementation. Required Skills and Qualifications: Bachelor's degree in Computer Science, Information Technology, or a related field. 5+ years of experience as a Business Analyst with a focus on ITSM. Strong understanding of ITIL frameworks and ITSM tools (ServiceNow, BMC Remedy, etc.). Experience with requirements gathering, process documentation, and workflow modeling. Familiarity with technical environments, integrations, and data mapping. Excellent communication and stakeholder management skills. Proficiency in tools like JIRA, Confluence, Visio, or similar. ITIL v3 or v4 certification is highly desirable.

We are seeking a detail-oriented and highly skilled individual to drive the continuous improvement of our HR portal's usability, responsiveness, content effectiveness, and service delivery performance. This role is crucial for ensuring an engaging and efficient digital employee experience. As a key interface between HR, IT, and end-users, you will blend technical knowledge, user experience insight, analytics, and business acumen to evolve the portal as a primary channel for global HR services. Key Responsibilities Portal Performance & Optimization Monitor and manage the end-to-end performance of the MyHR portal on the ServiceNow platform. Analyze portal usage data and performance metrics (e.g., load time, page hits, click-through rates) and drive improvements. Implement optimization strategies for faster loading times, improved accessibility, and intuitive navigation. User Experience Management Partner with HR, UX/UI teams, and ServiceNow developers to enhance portal usability and design. Gather and incorporate user feedback to ensure a continuously improving employee self-service experience. Maintain a consistent and branded digital HR experience across multiple employee journeys. Content & Knowledge Management Work closely with content owners to ensure knowledge articles, FAQs, and portal content are relevant, accurate, and up-to-date. Support effective taxonomy, tagging, and search optimization. Analytics & Reporting Develop and deliver dashboards and performance reports (e.g., portal traffic, CSAT, deflection rates, completion rates). Translate analytics into actionable insights to improve portal engagement and service outcomes. Stakeholder Collaboration Act as a liaison between HR functional teams, IT, ServiceNow developers, and vendor partners. Contribute to roadmap planning, release cycles, and change management related to the MyHR portal. Incident & Change Management Manage incident resolution for portal-related issues, including performance degradation or functional errors. Support change management processes and regression testing for new releases or enhancements. Innovation & Benchmarking Stay current on ServiceNow platform capabilities, portal best practices, and digital HR trends. Benchmark portal performance against industry standards and identify opportunities for innovation. Qualifications & Skills Required Bachelor's degree in Computer Science, HR Technology, Information Systems, or a related field. 5+ years of experience in HR portals, digital platforms, or enterprise self-service tools, with a strong focus on ServiceNow. In-depth knowledge of ServiceNow Employee Center / HR Service Delivery (HRSD). Proven experience in portal performance analysis and optimization. Strong skills in web analytics tools (e.g., Google Analytics, ServiceNow Performance Analytics). Understanding of UX principles, accessibility standards, and digital content best practices. Excellent collaboration, communication, and stakeholder management skills. Preferred ServiceNow certifications (e.g., Certified System Administrator, HRSD). Experience with Agile development environments and ITIL frameworks. Familiarity with design systems, responsive design, and mobile-first principles.

Role Summary We are seeking an experienced Portal Performance Manager to lead the performance, optimization, and user experience of our MyHR portal , built on the ServiceNow platform. This role will be responsible for driving continuous improvement of the HR portal's usability, responsiveness, content effectiveness, and service delivery performance to ensure an engaging and efficient digital employee experience. As a key interface between HR, IT, and end users, you will blend technical knowledge, user experience insight, analytics, and business acumen to evolve the portal as a key channel for global HR services. Key Responsibilities Portal Performance & Optimization Monitor and manage end-to-end performance of the MyHR portal on the ServiceNow platform. Analyze portal usage data and performance metrics (load time, page hits, click-through rates, etc.) and drive improvements. Implement optimization strategies for faster loading times, improved accessibility, and intuitive navigation. User Experience Management Partner with HR, UX/UI teams, and ServiceNow developers to enhance portal usability and design. Gather and incorporate user feedback to ensure a continuously improving employee self-service experience. Maintain a consistent and branded digital HR experience across multiple employee journeys. Content & Knowledge Management Work closely with content owners to ensure knowledge articles, FAQs, and portal content are relevant, accurate, and up to date. Support effective taxonomy, tagging, and search optimization. Analytics & Reporting Develop and deliver dashboards and performance reports (e.g., portal traffic, CSAT, deflection rates, completion rates). Translate analytics into actionable insights to improve portal engagement and service outcomes. Stakeholder Collaboration Act as a liaison between HR functional teams, IT, ServiceNow developers, and vendor partners. Contribute to roadmap planning, release cycles, and change management related to the MyHR portal. Incident & Change Management Manage incident resolution for portal-related issues, including performance degradation or functional errors. Support change management processes and regression testing for new releases or enhancements. Innovation & Benchmarking Stay current on ServiceNow platform capabilities, portal best practices, and digital HR trends. Benchmark portal performance against industry standards and identify opportunities for innovation. Qualifications & Skills Required: Bachelors degree in Computer Science, HR Technology, Information Systems, or a related field. 5+ years of experience in HR portals, digital platforms, or enterprise self-service tools, with a strong focus on ServiceNow. In-depth knowledge of ServiceNow Employee Center / HR Service Delivery (HRSD). Proven experience in portal performance analysis and optimization. Strong skills in web analytics tools (e.g., Google Analytics, ServiceNow Performance Analytics). Understanding of UX principles, accessibility standards, and digital content best practices. Excellent collaboration, communication, and stakeholder management skills. Preferred: ServiceNow certifications (e.g., Certified System Administrator, HRSD). Experience with Agile development environments and ITIL frameworks. Familiarity with design systems, responsive design, and mobile-first principles.

The Enterprise Architect S&CGN - Tech Strategy & Advisory - Enterprise Architecture - CP&G - Consultant Join our team in Technology Strategy for an exciting career opportunity to enable our most strategic clients to realize exceptional business value from technology Practice: Technology Strategy & Advisory, Capability Network Areas of Work: Enterprise Architecture & Business Transformation Level: Consultant Location: Bangalore/Gurugram/Mumbai/Pune/Hyderabad/Kolkata | Years of Exp: 5-10 Explore An Exciting Career at Accenture Do you believe in creating an impact? Are you a problem solver who enjoys working on transformative strategies for global clients? Are you passionate about being part of an inclusive, diverse and collaborative culture? Then, this is the right place for you! Welcome to a host of exciting global opportunities in Accenture Technology Strategy & Advisory. The Practice- A Brief Sketch: The Practice is a part of and focuses on the clients' most strategic priorities. We help clients achieve growth and efficiency through innovative R&D transformation, aimed at redefining business models using agile methodologies. We provide you with a great learning ground, deep-rooted in , where you will get an opportunity to advice and work with our key global clients, driving end-to-end transformative strategic value and business growth. As a part of this high performing team, you will proactively and holistically help and guide the enterprise leaders, product managers, product owners and distributed product delivery teams through transformation and optimization initiatives, supporting the formulation of business strategy, outcomes and capabilities. Your scope of activities could include helping the organization achieve targeted business outcomes related to growing revenue, optimizing costs, mitigating risks and improving sustainability. You focus on development of the business and IT strategy and enterprise architecture of the organization as a whole. You would be expected to: Facilitate alignment between business and IT, and across the democratized IT landscape Engage business and IT stakeholders, building and maintaining relationships Adapt to changing business and operating models Analyze trends and disruptions, and assess their impact on targeted business outcomes Tell stories to visualize the future state and trigger long-term planning Support various operating models such as project-centric and product-centric Communicate the value of enterprise architecture, and its portfolio of services Drive the evolution of the EA teams services and operating model Scope of Activities: As an Enterprise Architect, you will demonstrate competencies across four key dimensions: Support Formulation of Strategy and Guide Execution Work with business and leadership stakeholders to develop strategy Analyse business and operating models, market trends and the technology industry to determine their potential impact on the enterprise's business strategy, direction, and architecture. Provide perspective on the readiness of the organization to change and innovate through scenario planning techniques, and supports formulation of business strategy. Uses planning-driven, design-driven and learning-driven approaches to construct future- and current-state business models. Connects Strategy to Execution Facilitate business and IT alignment, connecting strategy to execution, through a collaborative, supportive and consultative manner, driving the organization's digital business strategies and balancing innovation and growth. Translate and guide execution of business strategy to achieve the organization's targeted business outcomes. Construct technology-enabled business and operating models and provides viable options and visibility into execution issues. Build and Maintain Relationships Build the EA value proposition and structure business engagement Build the EA value proposition, contributing to positioning the EA practice as an internal management consultancy, offering services and skills to support the development and execution of business strategy. Determine the relationship between people, processes, information, technology and other components of the enterprise operating model. Enable value-based messaging and manage cross-functional relationships Provide consultative advice, adapted to stakeholder context, to business leaders and organizational stakeholders who seek actionable recommendations to make investment decisions about the next business and operating model of their organization, using technology to make that change happen. Facilitate interaction with business leaders, product managers and product owners in a business-driven conversation over the risks and implications of the product decision to the line of business, business unit and greater enterprise. Orchestrate the Delivery of Business Outcomes Develop the business architecture Position the EA practice at the intersection of business and IT. Ensure that the EA practice is designed and enabled to formulate, translate and execute business strategy. Work with business architects and business leaders to identify key drivers and targeted business outcomes to derive useful business context. Bring alignment across business and IT Analyse the business' future-state capabilities and future (and current) IT environment to detect critical gaps and opportunities and recommend solutions for improvement to drive the business towards its targeted outcomes. Identify organizational requirements for the resources, structure and cultural changes necessary to support the enterprise architecture. Work with the IT leaders to find the right EA organizational design to drive business-outcomes. Support Solution Design and Delivery Support portfolio modernization and develop roadmaps Maintain the alignment, integration and coordination of architecture activities across different programs, projects and products as they evolve over time. Present gap analyses and/or IT investment roadmaps that reflect the status of the existing IT landscape, namely, its ability to contribute to future-state business capabilities around ecosystems and digital platforms. Analyse the IT environment to detect critical deficiencies and recommend solutions for improvement. Develop an implementation plan for the enterprise architecture based on business requirements and the varying IT strategies for project-driven or product-driven delivery teams. Support solution design and delivery Develop and apply minimal viable architectures, which can include a set of standards, reference architecture patterns, principles and guardrails, through the EA governance model, which is informed by the business strategy and corporate governance. Facilitate a collaborative relationship across architecture community, product management and product delivery teams by providing freedom-in-a-box for decision making, with the minimal viable architecture forming the boundaries of the box. Collaborate with delivery teams to ensure consistency with the enterprise architecture, as well as to leverage shared technologies, tools and processes that impact speed to value and time to market. Collaborate with infrastructure teams to ensure consistency with the enterprise architecture, as well as to identify when it is necessary to modify the enterprise architecture. Read more about us. Qualifications Your experience counts! Masters or bachelors degree in business, computer science, computer engineering, electrical engineering, system analysis or a related field of study, or equivalent experience. 4 or more years of business experience in strategic and operations planning and/or business analysis or experience as an enterprise architecture consultant. 4 or more years of experience in at least two disciplines, such as business, information, solution or technical architecture, application development, middleware, information analysis, database management or operations in a multitier environment. Technical Skills: Knowledge of business ecosystems, SaaS, IaaS, PaaS, SOA, APIs, open data, microservices, event-driven IT, data and predictive analytics. Familiarity with enterprise architecture tools, related graphical models, and frameworks. Insight into information management practices, system development life cycle management, IT services management, agile and lean methodologies, infrastructure and operations, and EA and ITIL frameworks. Understanding of various operating models such as project-centric and product-centric and also different types of agile principles, methodologies and frameworks, especially those designed to be scaled at the enterprise level. Awareness of existing, new and emerging technologies, and processing environments. Effective soft and interpersonal skills, including teamwork and facilitation. Strong consulting skills such as targeted communications and stakeholder management. Understanding of all components of enterprise architecture, business & IT principles and processes. Industry Experience: Functional understanding of end-to-end CPG value chain / capabilities Deep experience in at least 1 (or more) capability groups such as Consumer (Marketing), Customer (Sales), Manufacturing, Supply Chain, Distribution etc. Basic understanding of architecting (preferably including solution / technical architecture) for CPG clients Basic understanding on key platforms being used in the CPG industry like SAP S4, MS Dynamics, Kinaxis, BlueYonder, Siemen Teamcenter, Shopify, etc.