28 Itil Frameworks Jobs

As an IT Asset Manager, you will be responsible for managing the lifecycle of IT assets, ensuring compliance, optimizing costs, and mitigating risks. Your role will involve hands-on experience with IT Asset Management (ITAM) processes, tools, and frameworks, as well as collaborating closely with cross-functional teams. You will focus on application services mapping in ServiceNow, automation of ITAM processes, strong hands-on experience with discovery and normalization processes, proactive risk management, structured training for ITAM tools, and integration of ServiceNow with procurement and finance systems. Key responsibilities include managing the end-to-end lifecycle of IT assets, ensuring accurate tracking of hardware, software, and licenses, conducting software audits for compliance, optimizing software license allocation, maintaining the Configuration Management Database (CMDB), mitigating security risks, ensuring compliance with internal policies and regulations, identifying cost-saving strategies, driving process improvement, and collaborating with stakeholders. To excel in this role, you should have at least 3 years of experience in IT Asset Management or Software Asset Management, hands-on experience with ITAM tools like ServiceNow, SCCM, Flexera, or Snow License Manager, a strong understanding of ITIL frameworks and CMDB, proficiency in data analysis tools, excellent communication and collaboration skills, problem-solving abilities, and the capacity to work independently and manage multiple priorities. Preferred certifications include ITIL v4 Certification and Certified Software Asset Manager (CSAM). Nice-to-have skills include application architecture knowledge, integration experience, and relationship mapping experience. Candidates with relevant certifications and specific examples of ITAM experience will be given preference for this role.,

You are a highly skilled SAP Basis and IT Governance professional with a proven track record in managing, optimizing, and securing SAP landscapes while ensuring adherence to organizational IT policies and governance frameworks. Your expertise lies in streamlining IT operations, implementing compliance standards, and driving strategic IT initiatives to enhance efficiency and business alignment. As a SAP Basis Administrator & IT Governance lead, you have exposure in managing end-to-end SAP Basis operations for a multi-system environment. You specialize in designing and implementing IT governance frameworks that have enhanced compliance by 30%. You have also led SAP system migrations to HANA, resulting in a reduction of operational costs by 20%. Your core competencies include proficiency in SAP system installations, upgrades, migrations, and configurations. You have expertise in managing SAP landscapes, including ECC, S/4HANA, BW, and other SAP modules. Additionally, you are skilled in performance tuning, database management, and system troubleshooting. In the realm of IT Governance & Compliance, you excel in the implementation of ITIL frameworks and COBIT for robust IT governance. You are adept at developing and enforcing IT policies, security controls, and compliance standards such as GDPR and SOX. Your focus is on ensuring audit readiness and addressing non-compliance risks effectively. You have hands-on experience with tools like Solution Manager, SAP Early Watch, and monitoring dashboards for system monitoring & optimization. Your strengths lie in efficient resource allocation, capacity planning, and disaster recovery strategies. Collaborating with cross-functional teams, vendors, and business stakeholders is an area where you actively engage. You excel in translating business needs into IT solutions, ensuring alignment with organizational goals. Your project management skills are commendable, especially in managing large-scale SAP implementations and system upgrades. You are adept at budgeting, risk analysis, and adhering to timelines for IT projects.,

As an Enterprise Architect at Accenture, you will have the opportunity to work closely with business and leadership stakeholders to develop strategies and structure business engagements. You will play a key role in developing the business architecture, supporting portfolio modernization, and creating roadmaps for strategic clients. Joining the Technology Strategy & Advisory Practice, you will be part of a dynamic team focused on enabling clients to realize exceptional business value from technology. The Technology Strategy & Advisory Practice, a part of Accenture Strategy, is dedicated to addressing clients" most strategic priorities. You will have the chance to work on innovative R&D transformations and redefine business models using agile methodologies. This role offers a great learning environment deeply rooted in Business Strategy, where you will collaborate with global clients to drive transformative strategic value and business growth. As an Enterprise Architect, your responsibilities will include facilitating alignment between business and IT, engaging stakeholders, adapting to changing business models, analyzing trends, and assessing their impact on business outcomes. You will support various operating models, communicate the value of enterprise architecture, and mentor other architects and business stakeholders to instill architectural thinking. Your role will involve demonstrating competencies across four key dimensions: supporting the formulation of strategy, connecting strategy to execution, building and maintaining relationships, orchestrating the delivery of business outcomes, and supporting solution design and delivery. You will work on guiding business and IT alignment, translating business strategy into targeted outcomes, maintaining relationships, and leading the analysis of future-state capabilities and IT environments. To be successful in this role, you should possess a master's or bachelor's degree in a related field or equivalent experience, along with 8 or more years of experience in strategic planning, business analysis, or enterprise architecture consulting. You should have a strong technical skill set, including knowledge of business ecosystems, various operating models, and familiarity with enterprise architecture tools and frameworks. In addition, having industry experience, competencies such as analytical and organizational skills, and characteristics like being a thought leader, collaborative, and innovative will be beneficial. This role offers the opportunity to work on transformative projects with key clients, co-create innovative solutions, and develop your skills in a culture committed to equality and collaboration. Accenture is a leading global professional services company, offering a wide range of services in strategy, consulting, digital, technology, and operations. With a focus on driving innovation and creating sustainable value for clients, Accenture provides a platform for you to make a difference and grow both professionally and personally. Join us to be part of a team that is shaping the future of business and technology.,

Job Description Job description Overview: We are seeking a highly skilled and motivated Senior Network Security Engineer to join our Global Network Services team. This role is pivotal in supporting and enhancing our network security infrastructure, ensuring operational excellence, and maintaining compliance with stringent regulatory, governmental, and industry standards. Key Responsibilities: Collaborate with Network Security Operations, Engineering, Global ENOC, and Global Build teams to maintain a secure and resilient global network security infrastructure. Provide expert-level engineering and operational support to drive continuous improvement and operational excellence. Conduct ongoing assessments of the network environment to identify gaps, risks, and areas for enhancement, proposing innovative and effective solutions. Stay abreast of industry trends and emerging technologies to strengthen the organization's security posture. Mentor and train team members, fostering a collaborative and knowledge-sharing culture. Deliver high-quality incident management, problem resolution, and change implementation in alignment with ITIL best practices. Ensure compliance with all relevant security control requirements and contribute to audit readiness. Required Skills and Experience: 5+ years of hands-on experience in managing, designing, and provisioning network security technologies in a large, globally distributed environment. Strong technical expertise in working with a variety of network security technologies and platforms, including but not limited to: SASE solutions(Zscaler, Netskope, Prisma Access) ImpervaWAF (On-Prem and Cloud) Trellix IPS SkyHigh proxy (On-Prem and Cloud) Fortinet & Checkpoint firewalls Cisco firewalls DDoS (Incapsula, Cloudflare etc) Cisco ISE Solid understanding of security frameworks, risk management, and regulatory compliance. Experience with network monitoring tools such as NNMi, ThousandEyes, Algosec, Grafana, Dynatrace, and ExtraHop. Decent knowledge of Network technologies including Routing, Switching, Cisco ACI, Load balancers and SD-WAN etc. Knowledge and experience in Cloud (AWS). Strong documentation and process development skills, including automation for operational efficiency. Familiarity with ITIL frameworks for incident, problem, and change management. Proven ability to lead technical initiatives and mentor junior staff. Demonstrated ability to perform under pressure and make sound decisions in high-stakes environments. Excellent problem-solving skills Strong communication and interpersonal skills, with a team-oriented mindset. Preferred Qualifications: Relevant certifications (e.g., CISSP, CCNP Security, Palo Alto, Zscaler Certified Professional, etc.) Experience working in ITIL-based environments. Familiarity with cloud security and hybrid network environments. Qualifications Qualifications . Relevant certifications (e.g., CISSP, CCNP Security, Palo Alto, Zscaler Certified Professional, etc.) . Experience working in ITIL-based environments. . Familiarity with cloud security and hybrid network environments. Additional Information Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning World's Best Workplaces 2024 (Fortune Top 25), Great Place To Work in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why. Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity. Experian Careers - Creating a better tomorrow together

As a Finance System Support Specialist at Birlasoft, you will play a crucial role in providing application support for Travel & Expense platforms. You will be an integral part of the Finance Systems Support Team, contributing to the smooth operations of the ERP system. Your responsibilities will include liaising with vendors to resolve tickets efficiently, monitoring service level targets to ensure compliance, and timely resolution of issues. Your expertise in ITIL frameworks, ERP application management, and finance process consulting will be key assets in this role. If you have hands-on experience with ServiceNow, financial systems support, and Power BI, this opportunity is tailor-made for you. You will also be responsible for maintaining FAQs, user guides, and documentation for finance systems, as well as supporting data preparation and financial performance reporting using Microsoft Power BI. Join us at Birlasoft, a global leader in Cloud, AI, and Digital technologies, where we blend domain expertise with enterprise solutions to empower societies worldwide. Be a part of our team of 12,000+ professionals who carry forward the Group's 170-year heritage of building sustainable communities. Your contribution will enhance business efficiency and productivity, making a real difference in the world.,

As the Global Lead of Laboratory Platforms & Services at Sandoz, you will be at the forefront of steering the strategic direction, governance, and operational excellence of Laboratory platforms and applications on a global scale. Your role will focus on enhancing the integration and optimization of platforms and applications to streamline organizational processes, drive digital transformation, and align solutions with industry standards and overall objectives. Your responsibilities will include developing and implementing Laboratory platforms and applications strategy in collaboration with Stakeholder success teams, managing governance and operations across regions and departments, leading a team to deliver high-quality services and support, overseeing integration and optimization efforts, maintaining vendor relationships, ensuring compliance with regulations and best practices, driving continuous improvement and innovation, tracking key performance indicators, engaging with internal stakeholders, identifying and mitigating risks, providing leadership on projects, leveraging platform technologies for digital transformation, and managing budgets and resources for cost-effective solutions. To excel in this role, you are expected to bring 10+ years of experience in project delivery and/or application management within a multinational organization, along with expertise in key Laboratory products and their implementation and operations. Certification in project management methods and Laboratory products, experience with Agile/DevOps methodologies, proficiency in ITIL frameworks, and strong leadership, communication, collaboration, analytical, problem-solving, and team-building skills are essential. Additionally, your ability to work effectively in a fast-paced environment, drive change and innovation, manage global projects, and utilize advanced software tools and platforms will be crucial for success. Your performance will be evaluated based on competencies such as platforms and applications uptime and availability, successful project completions, integration of business processes with platforms and applications, cost-saving measures, user satisfaction and adoption rates, compliance with standards, ROI from solutions, efficiency improvements, resolution time for issues, and training effectiveness. Join Sandoz, a global leader in providing Biosimilar and Generic medicines, and be part of a collaborative and diverse team committed to shaping the future of healthcare and making a positive impact on patients worldwide. Embrace a culture of inclusion, innovation, and personal growth, where your skills and ambitions can thrive in a supportive and agile environment.,

10+ years of experience in IT Change Management, governance or a related field Associate or bachelor's degree in information technology or a related field Familiarity with ITIL frameworks, change management processes, and governance best practices Experience with ITSM tools like ServiceNow Strong attention to detail and organizational skills Good Communication and teamwork skills ITIL Certification (ITIL v4 Foundation or higher) Experience in regulated industries such as finance, healthcare, or government Knowledge of DevOps, Agile, and CI/CD pipelines in relation to Change Management

The Analytics & Insights Lead role involves leading the design, development, and implementation of dashboards and reports to meet business needs and drive strategic insights. You will collaborate with various stakeholders to gather, analyze, and document reporting and data requirements, ensuring alignment with business objectives. Serving as a bridge between technical teams and business stakeholders, you will facilitate effective communication and collaboration for successful project outcomes. Additionally, you will define and develop functional data model specifications that align with business requirements and manage project timelines, resources, and budgets to ensure deliverables are achieved within scope and on time. Your responsibilities will include overseeing the implementation of reporting solutions, driving change management initiatives, identifying and mitigating risks associated with technology implementation, and developing and executing test plans to ensure solutions meet business requirements and quality standards. Furthermore, you will maintain detailed documentation of solution designs, implementation plans, and testing results, provide support for training and support activities to end-users, and ensure all solutions comply with relevant regulatory requirements and industry standards. As the Analytics & Insights Lead, you will be expected to maintain strong vendor relationships, drive continuous improvement and innovation to support digital transformation and growth, develop and track key performance indicators, and engage with internal stakeholders to ensure data standards meet business needs. You will also be responsible for managing budgets and resources for cost-effective solutions and maximum value while complying with regulations, standards, and best practices. To be successful in this role, you should have over 12 years of experience in project delivery, application management, or IT services within a multinational organization, comprehensive knowledge of Analytics and Insights tools, excellent leadership, communication, and collaboration skills, strong analytical and problem-solving skills, and proficiency in using advanced software tools and platforms relevant to the job. A Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field is required, with a Master's degree preferred. Certification in project management methods and experience with Agile/DevOps methodologies are considered a plus. Overall, the Analytics & Insights Lead position requires strategic planning, financial acumen, leadership skills, effective communication, stakeholder management, and the ability to drive change and innovation in a fast-paced, dynamic environment while fostering a diverse and inclusive team culture.,

As a Change Coordinator at TechProjects India, you will play a crucial role in leading and overseeing the IT change management process to ensure efficient implementation of changes to IT services and infrastructure while minimizing risks and disruptions. Your strong background in IT service management (ITSM), process improvement, and stakeholder engagement will be essential for success in this role. Your key responsibilities will include: - Developing, implementing, and overseeing the IT change management framework in alignment with ITIL best practices. - Ensuring proper documentation, evaluation, testing, and approval of all IT changes before implementation. - Leading Change Advisory Board (CAB) meetings to facilitate discussions on proposed changes, risk assessments, and decision-making. - Identifying and managing risks associated with IT changes and developing mitigation strategies. You will collaborate closely with IT teams, business stakeholders, and project managers to ensure smooth transitions during system upgrades, software deployments, and infrastructure changes. Effective communication of IT change schedules, potential impacts, and post-change validation results to stakeholders will be a key aspect of your role. Continuous assessment and refinement of the IT change management process to enhance efficiency, minimize downtime, and reduce service disruptions will be part of your responsibilities. You will also ensure compliance with industry standards, regulatory requirements, and internal policies related to IT change management. Your qualifications and skills should include: - Bachelor's degree in Information Technology, Computer Science, Business, or a related field. - 5+ years of experience in IT change management or related roles. - Strong knowledge of ITIL frameworks, with ITIL certification (v3 or v4) preferred. - Experience managing Change Advisory Boards (CAB) and facilitating change approval processes. - Excellent problem-solving, analytical, and risk assessment skills. - Strong communication and stakeholder management abilities. - Experience with ITSM tools such as ServiceNow, BMC Remedy, or Jira Service Management. Join us at TechProjects India to lead impactful IT change initiatives in a dynamic and innovative environment. Work with cross-functional teams to drive efficiency and reliability in IT services while enjoying competitive salary, benefits, and professional growth opportunities. If you are passionate about driving successful IT changes with minimal risks and disruptions, we look forward to receiving your application.,

As a Problem and Change Management Lead for Sales Order Management at LSEG, you will play a crucial role in minimizing the impact of problems on the business and preventing their recurrence. Your responsibilities will include identifying root causes of incidents, coordinating investigations, and proactively preventing future issues. Additionally, you will guide the organization through transitions, ensuring efficient implementation of changes with minimal disruption. Your key responsibilities will involve developing and implementing change management strategies, conducting impact assessments, creating communication plans, delivering training, monitoring effectiveness of change initiatives, and managing resistance to change. You will also be responsible for identifying and resolving problems, implementing solutions, tracking resolutions, and mentoring teams on standard processes for change and problem management. In this role, you will need to ensure accurate documentation, adhere to service level agreements, and utilize ITSM tools such as JIRA, ServiceNow, and Confluence. Staying up-to-date on industry trends and methodologies in change and problem management will be essential, as well as collaborating with cross-functional teams and senior management to ensure smooth implementation of changes. To excel in this position, you should have a strong understanding of change management principles and methodologies, excellent communication and leadership skills, ability to analyze data, experience with ITIL frameworks and ITSM tools, and the capability to manage multiple projects simultaneously. Problem-solving, conflict resolution, and effective collaboration with individuals at all levels of the organization are also critical skills for success. Working at LSEG means being part of a global organization focused on driving financial stability, empowering economies, and enabling sustainable growth. Your individuality will be valued, and you will have the opportunity to contribute to a collaborative and creative culture that encourages new ideas and is committed to sustainability. Together, we aim to support sustainable economic growth by accelerating the transition to net zero, promoting the growth of the green economy, and creating inclusive economic opportunities. LSEG offers a range of benefits and support, including healthcare, retirement planning, paid volunteering days, and wellbeing initiatives. If you are considering applying as a Recruitment Agency Partner, it is essential to ensure that candidates are aware of LSEG's privacy notice regarding personal information.,

As the Head of Network Service Management at LSEG, you will play a pivotal role in ensuring the delivery of high-quality network services that align with the organization's business objectives. Collaborating with the Head of Network Products and Services (NPS), you will lead a distributed team and drive transformative initiatives to enhance customer satisfaction, service reliability, and operational excellence. By overseeing service management processes and working closely with counterparts across Infrastructure & Cloud (I&C), you will establish and enforce standard processes to optimize service delivery. LSEG operates a globally significant network that includes low latency high frequency trading systems, real-time market data distribution, and numerous points of presence operating 24/7. As such, operational resiliency and stability are paramount considerations due to the critical national infrastructure supported by the network. In this role, you will lead the service management function across LAN connectivity, WAN & Edge connectivity, Market & Customer Connectivity, and Application Network Connectivity for the NPS product lines. Your primary focus will be on transforming the service management team into a proactive core capability capable of driving service improvements for all business divisions within the group. Key responsibilities include developing and implementing service management frameworks, processes, and policies to ensure consistent delivery of high-quality network services to internal and external customers. You will also track service performance metrics, drive continuous improvement initiatives, manage major incidents and problem resolution processes, and oversee vendor and partner relationships to optimize service delivery and cost management. The ideal candidate for this role will possess extensive experience in global service management for large-scale, complex network environments across LAN, WAN, and Edge connectivity. Strong leadership skills and a proven track record of building and managing geographically distributed teams are essential. A deep understanding of ITIL frameworks, service management standard methodologies, and advanced technologies such as AI, automation, and predictive analytics will be beneficial. Moreover, effective communication and stakeholder management skills, including the ability to engage with C-level executives, clients, partners, and internal service groups, are critical for success in this role. The ability to think critically, analyze complex situations, and develop long-term plans to enhance overall service quality is also required. If you are a motivated leader with a passion for driving service excellence and operational efficiency in a high-stakes network environment, this role offers a unique opportunity to make a significant impact within a globally renowned financial markets infrastructure and data business. Join us at LSEG and be part of a dynamic organization committed to excellence, innovation, and sustainable growth.,

The Senior Manager role in Platform Strategy at Accenture involves driving strategic initiatives and managing business transformations to create value-driven solutions. As part of the Technology Strategy & Advisory Practice, you will focus on the clients" most strategic priorities, helping them achieve growth and efficiency through innovative R&D transformation using agile methodologies. This role provides a great learning ground in Business Strategy, where you will work closely with global clients to drive transformative strategic value and business growth. Your responsibilities will include developing and executing technology transformation strategies, overseeing implementation projects, and optimizing digital capabilities for business efficiency. You will play a crucial role in facilitating alignment between business and IT, engaging stakeholders, adapting to changing business models, and analyzing trends and disruptions to support the organization in achieving targeted business outcomes related to revenue growth, cost optimization, risk mitigation, and sustainability improvement. As an Enterprise Architect, you will demonstrate competencies in supporting the formulation of strategy and guiding execution, connecting strategy to execution, building and maintaining relationships, orchestrating the delivery of business outcomes, and supporting solution design and delivery. You will lead the analysis of business models, market trends, and technology impacts, translating business strategy into actionable outcomes, and enabling value-based messaging to drive business and IT alignment. To excel in this role, you should possess strong analytical, problem-solving, and communication skills, along with relevant experience in enterprise architecture. Technical skills required include knowledge of business ecosystems, various IT architectures, agile methodologies, and emerging technologies. Industry experience in retail segments like eCommerce, omnichannel retailing, and CPG digital transformations will be beneficial. This position offers an opportunity to work on innovative projects, with a clear path for career growth and leadership exposure. If you are a dynamic professional with a passion for driving strategic initiatives and delivering value-driven solutions, this role at Accenture might be the perfect fit for you.,

A global financial services firm in Pune is looking to hire an ITSM Incident Management Analyst to join their team. As the ITSM Incident Management Analyst, your primary responsibility will be to oversee ITSM incident management processes. You will be tasked with identifying root causes of incidents, devising effective resolution strategies, and ensuring timely incident resolution. In this role, you will be expected to continuously improve incident management processes, procedures, and tools to boost efficiency and minimize downtime. Utilizing data analysis skills, you will analyze incident data to pinpoint trends, patterns, and areas for enhancement. Moreover, you will leverage automation tools to streamline incident management tasks and reduce manual efforts. Collaboration is key in this position, as you will work closely with cross-functional teams to guarantee prompt incident resolution and facilitate effective communication. Additionally, you will be responsible for generating accurate and timely reports on incident metrics and key performance indicators. To qualify for this role, you should have at least 5 years of experience in ITSM incident management. A strong understanding of ITIL frameworks and best practices is essential, along with proficiency in ITSM ticketing tools, particularly ServiceNow. Advanced skills in PowerBI for data analysis and reporting are also required, along with excellent communication and problem-solving abilities. Experience with automation tools, scripting languages, data center operations, Windows administration, virtualization, and networking is highly beneficial. Familiarity with Confluence, Azure DevOps, and monitoring tools will be an added advantage. In return, the firm offers a competitive salary and benefits package, opportunities to work on cutting-edge projects, a collaborative work environment, and potential for career growth and development. This position provides an exciting opportunity to contribute to the success of a global financial institution. If you are passionate about incident management and IT service delivery, we invite you to apply. Please submit your resume online for consideration, and the digitalxnode evaluation team will contact you if your profile aligns with the requirements. Your information will be kept in our database for future opportunities. Technology: IT Job Type: Full Time Job Location: Pune Work Mode: Hybrid Experience: 3 Years Work Shift: UK,

The Enterprise Architect Join our team in Technology Strategy for an exciting career opportunity to enable our most strategic clients to realize exceptional business value from technology. Practice: Technology Strategy & Advisory, Capability Network I Areas of Work: Enterprise Architecture & Business Transformation Level: Consultant Location: Bangalore/Gurugram/Mumbai/Pune/Hyderabad/Kolkata Years of Exp: 5-10 Explore An Exciting Career at Accenture Do you believe in creating an impact Are you a problem solver who enjoys working on transformative strategies for global clients Are you passionate about being part of an inclusive, diverse, and collaborative culture Then, this is the right place for you! Welcome to a host of exciting global opportunities in Accenture Technology Strategy & Advisory. The Practice- A Brief Sketch: The Technology Strategy & Advisory Practice is a part of Accenture Strategy and focuses on the clients" most strategic priorities. We help clients achieve growth and efficiency through innovative R&D transformation, aimed at redefining business models using agile methodologies. We provide you with a great learning ground, deep-rooted in Business Strategy, where you will get an opportunity to advice and work with our key global clients, driving end-to-end transformative strategic value and business growth. As a part of this high performing team, you will proactively and holistically help and guide the enterprise leaders, product managers, product owners, and distributed product delivery teams through transformation and optimization initiatives, supporting the formulation of business strategy, outcomes, and capabilities. Your scope of activities could include helping the organization achieve targeted business outcomes related to growing revenue, optimizing costs, mitigating risks, and improving sustainability. You focus on the development of the business and IT strategy and enterprise architecture of the organization as a whole. You would be expected to: - Facilitate alignment between business and IT, and across the democratized IT landscape - Engage business and IT stakeholders, building and maintaining relationships - Adapt to changing business and operating models - Analyze trends and disruptions, and assess their impact on targeted business outcomes - Tell stories to visualize the future state and trigger long-term planning - Support various operating models such as project-centric and product-centric - Communicate the value of enterprise architecture, and its portfolio of services - Drive the evolution of the EA team's services and operating model Scope of Activities: As an Enterprise Architect, you will demonstrate competencies across four key dimensions: Support Formulation of Strategy and Guide Execution: - Work with business and leadership stakeholders to develop strategy - Analyze business and operating models, market trends, and the technology industry to determine their potential impact on the enterprise's business strategy, direction, and architecture. - Provide perspective on the readiness of the organization to change and innovate through scenario planning techniques and supports formulation of business strategy. - Uses planning-driven, design-driven, and learning-driven approaches to construct future- and current-state business models. Connect Strategy to Execution: - Facilitate business and IT alignment, connecting strategy to execution, through a collaborative, supportive, and consultative manner, driving the organization's digital business strategies and balancing innovation and growth. - Translate and guide the execution of the business strategy to achieve the organization's targeted business outcomes. - Construct technology-enabled business and operating models and provides viable options and visibility into execution issues. Build and Maintain Relationships: - Build the EA value proposition and structure business engagement - Build the EA value proposition, contributing to positioning the EA practice as an internal management consultancy, offering services and skills to support the development and execution of business strategy. - Determine the relationship between people, processes, information, technology, and other components of the enterprise operating model. Enable value-based messaging and manage cross-functional relationships: - Provide consultative advice, adapted to stakeholder context, to business leaders and organizational stakeholders who seek actionable recommendations to make investment decisions about the next business and operating model of their organization, using technology to make that change happen. - Facilitate interaction with business leaders, product managers, and product owners in a business-driven conversation over the risks and implications of the product decision to the line of business, business unit, and greater enterprise. Orchestrate the Delivery of Business Outcomes: - Develop the business architecture - Position the EA practice at the intersection of business and IT. Ensure that the EA practice is designed and enabled to formulate, translate, and execute business strategy. - Work with business architects and business leaders to identify key drivers and targeted business outcomes to derive useful business context. Bring alignment across business and IT: - Analyze the business future-state capabilities and future (and current) IT environment to detect critical gaps and opportunities and recommend solutions for improvement to drive the business towards its targeted outcomes. - Identify organizational requirements for the resources, structure, and cultural changes necessary to support the enterprise architecture. - Work with the IT leaders to find the right EA organizational design to drive business outcomes. Support Solution Design and Delivery: - Support portfolio modernization and develop roadmaps - Maintain the alignment, integration, and coordination of architecture activities across different programs, projects, and products as they evolve over time. - Present gap analyses and/or IT investment roadmaps that reflect the status of the existing IT landscape, namely, its ability to contribute to future-state business capabilities around ecosystems and digital platforms. - Analyze the IT environment to detect critical deficiencies and recommend solutions for improvement. - Develop an implementation plan for the enterprise architecture based on business requirements and the varying IT strategies for project-driven or product-driven delivery teams. Support solution design and delivery: - Develop and apply minimal viable architectures, which can include a set of standards, reference architecture patterns, principles, and guardrails, through the EA governance model, which is informed by the business strategy and corporate governance. - Facilitate a collaborative relationship across the architecture community, product management, and product delivery teams by providing freedom-in-a-box for decision-making, with the minimal viable architecture forming the boundaries of the box. - Collaborate with delivery teams to ensure consistency with the enterprise architecture, as well as to leverage shared technologies, tools, and processes that impact speed to value and time to market. - Collaborate with infrastructure teams to ensure consistency with the enterprise architecture, as well as to identify when it is necessary to modify the enterprise architecture. Your experience counts! - Masters or bachelor's degree in business, computer science, computer engineering, electrical engineering, system analysis, or a related field of study, or equivalent experience. - 4 or more years of business experience in strategic and operations planning and/or business analysis or experience as an enterprise architecture consultant. - 4 or more years of experience in at least two disciplines, such as business, information, solution, or technical architecture, application development, middleware, information analysis, database management, or operations in a multitier environment. Technical Skills: - Knowledge of business ecosystems, SaaS, IaaS, PaaS, SOA, APIs, open data, microservices, event-driven IT, data, and predictive analytics. - Familiarity with enterprise architecture tools, related graphical models, and frameworks. - Insight into information management practices, system development life cycle management, IT services management, agile and lean methodologies, infrastructure and operations, and EA and ITIL frameworks. - Understanding of various operating models such as project-centric and product-centric and also different types of agile principles, methodologies, and frameworks, especially those designed to be scaled at the enterprise level. - Awareness of existing, new, and emerging technologies, and processing environments. - Effective soft and interpersonal skills, including teamwork and facilitation. - Strong consulting skills such as targeted communications and stakeholder management. - Understanding of all components of enterprise architecture, business & IT principles, and processes. Industry Experience: - Functional understanding of end-to-end CPG value chain/capabilities - Deep experience in at least 1 (or more) capability groups such as Consumer (Marketing), Customer (Sales), Manufacturing, Supply Chain, Distribution, etc. - Basic understanding of architecting (preferably including solution/technical architecture) for CPG clients - Basic understanding of key platforms being used in the CPG industry like SAP S4, MS Dynamics, Kinaxis, BlueYonder, Siemen Teamcenter, Shopify, etc. What's in it for you - An opportunity to work on transformative projects with key G2000 clients - Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners, and business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. - Ability to embed responsible business into everything from how you service your clients to how you operate as a responsible professional. - Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge, and capabilities - Opportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization. About Accenture: Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology, and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions underpinned by the world's largest delivery network Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 569,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com About Accenture Strategy & Consulting: Accenture Strategy shapes our clients" future, combining deep business insight with the understanding of how technology will impact industry and business models. Our focus on issues such as digital disruption, redefining competitiveness, operating and business models as well as the workforce of the future helps our clients find future value and growth in a digital world. Today, digital is changing the way organizations engage with their employees, business partners, customers, and communities. This is our unique differentiator. To bring this global perspective to our clients, Accenture Strategy's services include those provided by our Capability Network a distributed management consulting organization that provides management consulting and strategy expertise across the client lifecycle. Our Capability Network teams complement our in-country teams to deliver cutting-edge expertise and measurable value to clients all around the world. For more information visit https://www.accenture.com/us-en/Careers/capability-network Accenture Capability Network | Accenture in One Word At the heart of every great change is a great human. If you have ideas, ingenuity, and a passion for making a difference, come and be a part of our team.,

Greetings from Teknikoz Experience : 5+Years Job Summary: The Cloud Subject Matter Expert (SME) will be responsible for providing expertise and guidance on cloud computing technologies, ensuring the effective implementation and management of cloud infrastructure, and driving innovation through cloud solutions. Cloud SME will work closely with IT teams, stakeholders, and external vendors to design, deploy, and maintain scalable, secure, and efficient cloud environments. *Must have skills:- AWS, Palo Alto, Prisma, Firewall and cloud security certification* Key Responsibilities: Cloud Architecture & Design: Develop and design hybrid cloud reference architecture and define target state AWS and Azure architecture. Design and implement cloud architecture solutions to meet organizational needs, ensuring scalability, security, and cost-effectiveness. Collaborate with enterprise architects and IT teams to integrate cloud solutions with existing infrastructure. Experience with private and public cloud architectures, microservices architecture, and hybrid cloud integration. Monitoring: Lead cloud projects, including planning, execution, and monitoring support with Knowledge of DevOps and Monitoring tools like Site24x7, DataDog, FreshService, etc. Develop and execute strategies based on detailed analysis, using workload automation tools and monitoring tools. Serve as the primary point of contact for all matters related to cloud computing, offering expert guidance and support to internal teams and clients. Collaborate with cross-functional teams to troubleshoot and resolve complex cloud-related issues. Conduct assessments of existing cloud infrastructure, identify areas for improvement, and implement optimization strategies to enhance performance, reliability, and efficiency. Stay abreast of the latest cloud technologies, trends, and best practices, and provide recommendations for their adoption as appropriate. Cloud Management & Optimization: Monitor and manage cloud infrastructure to ensure optimal performance and availability. Implement best practices for cloud management, including cost management, security policies, and resource optimization. Conduct regular assessments and audits of cloud environments. Provide guidance and recommendations on optimizing cloud resources for cost efficiency and performance. Technical Support & Troubleshooting: Provide advanced technical support and troubleshooting for cloud-related issues. Act as a point of escalation for complex cloud problems. Security & Compliance: Implement and maintain robust security measures to protect cloud data and applications. Implement and manage security controls such as access controls, encryption, vulnerability management, and incident response Ensure cloud solutions comply with security standards, regulatory requirements such as such as ISO 27001, PCI DSS, and HIPAA Conduct regular security assessments of AWS and Azure environments to identify vulnerabilities and risks Integrate and manage third-party security solutions like Palo Alto VM and CN series firewall, Prisma, and F5 security with AWS and Azure environments. Conduct security awareness training and education programs for employees. Innovation & Continuous Improvement: Stay updated with the latest trends and developments in cloud computing. Recommend and implement innovative cloud solutions to enhance business operations. Drive continuous improvement initiatives to optimize cloud performance and efficiency. Mentorship: Provide mentorship to team and stakeholders on cloud technologies and best practices. Develop documentation and relevant materials to support cloud initiatives. Collaboration & Communication: Work closely with cross-functional teams to deliver comprehensive cloud solutions. Communicate effectively with stakeholders to understand business requirements and translate them into cloud solutions. Manage client interactions, requirement gathering discussions, and influence client evaluation criteria and decision-making. Participate in pre-sales activities, including solution design, proposal development, and client presentations. Willing and adaptable to work in various shifts as required. Participate in on-call rotation and provide off-hours support as needed. Technical Skills: In-depth knowledge of cloud architecture, services, security and deployment models. Experience with cloud platforms like AWS, Azure, Google Cloud Platform (GCP). Proficiency with Cloud and DevOps monitoring tools like, New Relic, Site24x7, Datadog, etc Good understanding of ITIL frameworks and ITSM tools like ServiceNow and FreshService. Proficiency with third-party security solutions like Palo Alto VM and CN series firewall, Prisma, and F5 security is must. Proficiency with infrastructure as code (IaC) tools such as Terraform, CloudFormation, or ARM templates. Strong understanding of security frameworks and standards such as ISO 27001, PCI DSS, and HIPAA. Strong understanding of networking, virtualization, and storage in cloud environments. Familiarity with DevOps and Agile methodologies, processes, and tools such as CI/CD pipelines, Jenkins, Docker, and Kubernetes. Experience in Linux administration and Bash/Powershell scripting. Good understanding of Coding languages like C, Python, Java or Javascript. Experience creating, deploying, and operating large-scale applications on AWS/Azure/GCP. Hands-on experience in setting up and using DevOps-related tools and processes. Certifications: Relevant cloud certifications such as AWS Certified Solutions Architect Professional, Microsoft Certified: Azure Solutions Architect Expert, Google Cloud Certified, or similar. Experience with DevOps Tools & Technologies (Git, Docker, Kubernetes, CI/CD Tools, Terraform) Experience with ITSM and Monitoring Tools (FreshService, ServiceNow, Site24x7, Datadog) Experience with scripting languages (e.g., Python, Bash) is a plus. Terraform Certified (Good to have). Soft Skills: Excellent problem-solving and analytical skills. Strong communication, presentation, and writing skills. Ability to work independently and as part of a team. Strong project management and organizational skills. Ability to work with geographically dispersed teams and possess cross-cultural competence. Proactiveness and a passion for learning new technologies. A strong stage presence and ability to manage client interactions and discussions. A strong motivator with prominent levels of energy. Show more Show less

Viraaj HR Solutions is dedicated to providing exceptional talent management and operational support services. Our mission is to bridge the gap between skilled professionals and leading companies across industries. We emphasize a culture of collaboration and excellence, ensuring that both our clients and employees achieve their utmost potential. As we continue to grow, we are looking for dynamic individuals who resonate with our values of integrity, professionalism, and innovation. In this role, you will be responsible for monitoring and managing the day-to-day operations of the command center. Your tasks will include analyzing incidents, coordinating with team members for swift incident resolution, relaying critical information to stakeholders in real-time, documenting and maintaining records of incidents and resolutions, conducting regular audits to improve operational processes, and developing and implementing standard operating procedures. Additionally, you will be involved in training and supporting team members on incident management software, preparing detailed reports and summaries of command center activities, managing escalations, ensuring appropriate follow-ups, and implementing best practices for incident management and reporting. To qualify for this position, you should have a Bachelor's degree in a relevant field and at least 2 years of experience in operations or incident management. You should have proven ability to multi-task and prioritize effectively, strong communication and interpersonal skills, experience with incident management tools, and the ability to work under pressure in a fast-paced environment. Proficiency in data analysis and reporting, understanding of ITIL frameworks, ability to foster teamwork and collaboration, excellent problem-solving skills, advanced knowledge of Microsoft Office Suite, familiarity with service desk operations, strong attention to detail, a proactive mindset towards continuous improvement, willingness to work flexible hours as needed, and ability to build relationships with stakeholders are also required. This is an on-site position based in India. If you are driven to enhance operations and possess the skills required for this role, we encourage you to apply.,

As a Senior Manager/Associate Director in the Technology Strategy & Advisory Practice at Accenture, you will have the opportunity to work with our most strategic clients and enable them to achieve exceptional business value through technology. Your role will involve focusing on Enterprise Architecture and Business Transformation in locations such as Bangalore, Gurugram, and Mumbai. In this role, you will be part of a high-performing team that assists clients in achieving growth and efficiency by implementing innovative R&D transformations and agile methodologies to redefine their business models. You will have the chance to work closely with enterprise leaders, product managers, and product owners to drive transformative strategic value and business growth. Your responsibilities will include facilitating alignment between business and IT stakeholders, analyzing trends and disruptions, and assessing their impact on business outcomes. You will help the organization achieve targeted outcomes related to revenue growth, cost optimization, risk mitigation, and sustainability improvements. Additionally, you will focus on developing business and IT strategies and enterprise architecture for the organization as a whole. As a Technology Strategy & Advisory leader, you will demonstrate competencies in supporting the formulation of strategy, guiding execution, building and maintaining relationships, enabling value-based messaging, orchestrating the delivery of business outcomes, and supporting solution design and delivery. Your role will involve connecting strategy to execution, building the technology value proposition, and supporting solution design and delivery. To excel in this role, you should possess a master's or bachelor's degree in business, computer science, computer engineering, electrical engineering, or a related field. You should have at least 15 years of business experience in strategic and operations planning, as well as 10 years of experience in disciplines such as business, information, solution, or technical architecture. Your technical skills should include knowledge of business ecosystems, various IT architectures, agile methodologies, and enterprise architecture frameworks. Industry experience in digital transformations within the banking or insurance sector is highly desirable, along with certifications like BIAN. Additionally, you should demonstrate competencies in analytical skills, planning, organizational abilities, and effective leadership. In this role, you will have the opportunity to work on transformative projects with key clients, co-create innovative solutions, and develop your skills through personalized training modules. You will be part of a culture committed to equality and boundaryless collaboration, driving innovation and creating sustainable value for stakeholders. Join Accenture, a leading global professional services company, and be part of a team that leverages technology to help clients improve performance and create a better world. If you have ideas, ingenuity, and a passion for making a difference, come and be a part of our team at Accenture.,

The Enterprise Security Engineer plays a critical role in ensuring the security of software products, collaborating with development teams, and implementing best practices to protect against threats. Designing and implementing tools to automate security processes is a key responsibility. The role necessitates excellent communication and organizational leadership abilities. Understanding network security architecture and its development is crucial. Knowledge of wireless security, including routers, switches, and VLAN security, is essential. Familiarity with DNS security principles such as routing, authentication, VPN, proxy services, and DDOS mitigation technology is also important. As an Enterprise Security Engineer, you must stay informed about the latest security standards, recent security systems, and authentication protocols. Ensuring that all employees adhere to corporate security policies and procedures is necessary for a seamless workflow. You will be responsible for establishing standards for various IT assets like routers, firewalls, LANs, WANs, VPNs, and other network devices, evaluating their effectiveness and efficiency. Enhancing the security team's accomplishments and competencies by planning solution deliveries and addressing technical queries is part of your role. Planning, researching, and designing security architecture for IT systems, as well as reviewing and approving installation requirements for various network devices, are important tasks. You will need to determine security protocols based on business strategies and requirements, respond to security incidents, conduct post-event analyses, and develop project timelines for system upgrades. To qualify for this role, you need an Engineering degree in Computer Science, Network Security, or a related field, along with a CISSP (Certified Information Systems Security Professional) certification. In-depth knowledge of firewalls, intrusion detection and prevention systems (IDS/IPS), network access controls, and network segmentation is required. Proficiency in Windows, Linux, and MacOS environments, familiarity with ISO 27001/27002, COBIT, and ITIL frameworks, and the ability to conduct thorough third-party audits and assessments are also necessary. Experience in cloud risk assessment methodologies, IT risk, cybersecurity, operating systems, security protocols, cryptography, and general security practices will be beneficial for this role.,

As a Junior QA Engineer, you will be responsible for ensuring the quality of software through functional and non-functional testing. Your duties will include conducting thorough tests to meet functional specifications and performance standards. You will design, develop, and maintain detailed test cases and test scripts based on software requirements, user stories, and technical specifications. Additionally, you will identify, document, and track defects in the software using bug-tracking tools, collaborating with development teams to resolve issues. Regression testing will also be a part of your responsibilities to ensure new code changes do not impact existing functionality. In the realm of Tech Support, you will diagnose and resolve user-reported issues related to software promptly, ensuring minimal downtime. You will create and maintain user manuals, standard operating procedures (SOPs), and technical documentation to assist users and internal teams. Effective communication with clients to gather information, provide support, and resolve technical queries will be crucial to ensure a positive experience for all clients. To qualify for this role, you should have a Bachelor's degree in computer science, Information Technology, or a related field, or equivalent work experience. Strong attention to detail, an analytical mindset, familiarity with software testing techniques, methodologies, and bug tracking tools are essential. Basic knowledge of software troubleshooting and technical support practices, along with excellent written and verbal communication skills, is required. The ability to work collaboratively with cross-functional teams, strong problem-solving abilities, and a proactive attitude are also necessary. Experience with test case design and execution is a plus, as well as a basic understanding of coding/scripting (e.g., Java, Python, or similar). Preferred skills for this role include experience with software testing tools (e.g., Selenium, JIRA), providing technical support in a SaaS or software environment, and knowledge of ITIL frameworks or customer support methodologies.,

You are a skilled and analytical BI & Reporting Analyst who will be responsible for supporting the Customer Support team by providing advanced reporting, visualization, and data insights. Your role is crucial in transforming ITIL-aligned support data into actionable dashboards and reports to enhance performance, SLA adherence, and continuous improvement. You will design, build, and maintain interactive dashboards using Power BI to visualize KPIs related to Incident, Problem, Change, and Request Management processes. Collaboration with ITSM and Customer Support teams is essential to identify reporting needs that align with ITIL practices and service objectives. Your expertise will be utilized to convert raw data from ITSM tools into structured datasets suitable for reporting purposes. Your responsibilities will also include offering insights into support performance, SLA compliance, ticket volumes, resolution times, backlog trends, and user satisfaction metrics. Developing data models, queries, and metrics to facilitate operational and strategic decision-making is a key aspect of this role. Ensuring the accuracy, consistency, and availability of real-time and historical data for dashboards and reports is paramount. Documentation and maintenance of data definitions, report logic, and dashboard usage guidelines are important tasks that you will be responsible for. Additionally, you will provide support for audits, compliance tracking, and executive reporting by creating on-demand and scheduled data visualizations. Continuously seeking opportunities to automate reporting processes and enhance data accessibility and storytelling will be part of your ongoing responsibilities. To be successful in this role, you should have 6+ years of hands-on experience designing Power BI dashboards and reports, preferably within an IT or customer support-focused environment. Strong knowledge of ITIL frameworks and ITSM processes, particularly Incident, Problem, and Change Management, is required. Experience with ITSM platforms like Jira Service Management, ServiceNow, or BMC is essential. An understanding of support operations, service metrics, and reporting requirements in customer support or service desk environments is necessary. Your strong analytical thinking, attention to detail, and proficiency in tools such as Excel, SQL, and other data tools will be assets in this role. Possessing an ITIL Foundation Certification (v3 or v4) and experience with automated data pipelines or ETL tools are preferred qualifications. Experience in integrating data from multiple systems and familiarity with tools like Tableau or Excel VBA as secondary platforms would also be beneficial.,

S&C GN - Tech Strategy & Advisory - Enterprise Architecture _ Business Transformation -Senior Manager Enterprise Architecture & Business Transformation Join our team in Technology Strategy & Advisory for an exciting career opportunity to enable our most strategic clients to realize exceptional business value from technology Practice: Technology Strategy & Advisory, Capability Network I Areas of Work: Enterprise Architecture & Business Transformation | Level:Sr Manager / Associate Director | Location: Bangalore/Gurugram/Mumbai | Explore An Exciting Career at Accenture Do you believe in creating an impactAre you a problem solver who enjoys working on transformative strategies for global clientsAre you passionate about being part of an inclusive, diverse and collaborative culture Then, this is the right place for you! Welcome to a host of exciting global opportunities in Accenture Technology Strategy & Advisory. The Practice- A Brief Sketch: The Practice is a part of and focuses on the clients most strategic priorities. We help clients achieve growth and efficiency through innovative R&D transformation, aimed at redefining business models using agile methodologies. We provide you with a great learning ground, deep-rooted in , where you will get an opportunity to advice and work with our key global clients, driving end-to-end transformative strategic value and business growth. As a part of this high performing team, you will proactively and holistically help and guide the enterprise leaders, product managers, product owners and distributed product delivery teams through transformation and optimization initiatives, supporting the formulation of business strategy, outcomes and capabilities. Your scope of activities could include helping the organization achieve targeted business outcomes related to growing revenue, optimizing costs, mitigating risks and improving sustainability. You focus on development of the business and IT strategy and enterprise architecture of the organization as a whole. You would be expected to: Facilitate alignment between business and IT, and across the democratized IT landscape Engage business and IT stakeholders, building and maintaining relationships Adapt to changing business and operating models Analyze trends and disruptions, and assess their impact on targeted business outcomes Tell stories to visualize the future state and trigger long-term planning Support various operating models such as project-centric and product-centric Communicate the value of enterprise architecture, and its portfolio of services Drive the evolution of the EA teams services and operating model Coach and mentor other architects, product owners/managers and business stakeholders to instill architectural thinking Scope of Activities: As an Technology Strategy & Advisory leader, you will demonstrate competencies across four key dimensions: Support Formulation of Strategy and Guide Execution Work with business and leadership stakeholders to develop strategy Lead the analysis of business and operating models, market trends and the technology industry to determine their potential impact on the enterprises business strategy, direction, and architecture. Provide perspective on the readiness of the organization to change and innovate through scenario planning techniques, and supports formulation of business strategy. Uses planning-driven, design-driven and learning-driven approaches to construct future- and current-state business models. Connects Strategy to Execution Facilitate business and IT alignment, connecting strategy to execution, through a collaborative, supportive and consultative manner, driving the organizations digital business strategies and balancing innovation and growth. Translate and guide execution of business strategy to achieve the organizations targeted business outcomes. Construct technology-enabled business and operating models and provides viable options and visibility into execution issues. Build and Maintain Relationships Build the Technology value proposition and structure business engagement Build the Tech value proposition, offering services and skills to support the development and execution of business strategy. Develop a portfolio of consulting services, designed to meet business and stakeholder needs, and delivers in an agile and time-boxed way. Determine the relationship between people, processes, information, technology and other components of the enterprise operating model. Enable value-based messaging and manage cross-functional relationships Provide consultative advice, adapted to stakeholder context, to business leaders and organizational stakeholders who seek actionable recommendations to make investment decisions about the next business and operating model of their organization, using technology to make that change happen. Lead interaction with business leaders, product managers and product owners in a business-driven conversation over the risks and implications of the product decision to the line of business, business unit and greater enterprise. Orchestrate the Delivery of Business Outcomes Bring alignment across business and IT Lead analysis of the business future-state capabilities and future (and current) IT environment to detect critical gaps and opportunities and recommend solutions for improvement to drive the business towards its targeted outcomes. Identify organizational requirements for the resources, structure and cultural changes necessary to support the enterprise architecture. Work with the CIO and IT leaders to find the right Tech organizational design to drive business-outcomes. Support Solution Design and Delivery Support portfolio modernization and develop roadmaps Maintain the alignment, integration and coordination of architecture activities across different programs, projects and products as they evolve over time. Present gap analyses and/or IT investment roadmaps that reflect the status of the existing IT landscape, namely, its ability to contribute to future-state business capabilities around ecosystems and digital platforms. Lead analysis of the IT environment to detect critical deficiencies and recommend solutions for improvement. Lead the development of an implementation plan for the enterprise architecture based on business requirements and the varying IT strategies for project-driven or product-driven delivery teams. Support solution design and delivery Develop and apply minimal viable architectures, which can include a set of standards, reference architecture patterns, principles and guardrails, through the EA governance model, which is informed by the business strategy and corporate governance. Facilitate a collaborative relationship across architecture community, product management and product delivery teams by providing freedom-in-a-box for decision making, with the minimal viable architecture forming the boundaries of the box. Collaborate with delivery teams to ensure consistency with the enterprise architecture, as well as to leverage shared technologies, tools and processes that impact speed to value and time to market. Collaborate with infrastructure teams to ensure consistency with the enterprise architecture, as well as to identify when it is necessary to modify the enterprise architecture. Read more about us. Your experience counts! Masters or bachelors degree in business, computer science, computer engineering, electrical engineering, system analysis or a related field of study, or equivalent experience. 15 or more years of business experience in strategic and operations planning and/or business analysis or experience as an enterprise architecture 10 or more years of experience in at least three disciplines, such as business, information, solution or technical architecture, application development. Technical Skills: Knowledge of business ecosystems, SaaS, IaaS, PaaS, SOA, APIs, open data, microservices, event-driven IT, data and predictive analytics. Understanding of business models, operating models, financial models, cost-benefit analysis, budgeting and risk management. Insight into information management practices, system development life cycle management, IT services management, agile and lean methodologies, infrastructure and operations, and Enterprise Architecture and ITIL frameworks. Understanding of various operating models such as project-centric and product-centric and also different types of agile principles, methodologies and frameworks, especially those designed to be scaled at the enterprise level. Awareness of existing, new and emerging technologies, and processing environments. Effective leadership skills with exceptional soft and interpersonal skills, including teamwork, facilitation and negotiation. Strong consulting skills such as targeted communications, engagement management, stakeholder management and business development. Mastery of all components of enterprise architecture, business & IT principles and processes. Industry Experience: Experience of working on Digital transformations within Banking or Insurance industry and related platforms modernization Experience working across banking segments like retail, corporate, wealth, investment or Life / P&C insurance Working experience and expertise in core banking systems, digital banking, payment processing, financial transaction platforms and open banking etc. Knowledge of banking or insurance operations, regulatory requirements, industry best practices and standards specific to the banking or insurance sector Understanding and working knowledge (preferably) of banking platforms like Temenos, Finastra, FIS, Bancs, Fiserv, Oracle FLEXCUBE, Backbase or in insurance platforms like Guidewire, Duck Creek, Majesco, EIS, and familiarity with the ACORD model Certifications like BIAN are highly desirable Competencies: Excellent analytical, planning and organizational skills. Organizationally savvy, with situational and contextual intelligence of the political climate of the enterprise and how to navigate obstacles and politics. Balances the long-term (big picture) and short-term implications of individual decisions and organization goals. Estimates the financial impact of Technology options and applies multiple solutions to business problems. Rapidly comprehends the functions and capabilities of new technologies. Ready to think, behave and act in an innovative consulting manner to drive the organizations digital business strategies. Understands and speaks the language of the business. Excellent written, verbal, communication and presentation skills with the ability to articulate new ideas and concepts to technical and non-technical audiences. Characteristics: Trusted and respected as a thought leader who can influence and persuade business and IT leaders. Comfortable, experienced and accomplished at working with business executives, and able to push back in a professional and diplomatic way. Highly collaborative and supportive of business and of its ideals and strategies. Highly innovative with aptitude for foresight, systems thinking and design thinking. Vendor- and technology-neutral more interested in achieving targeted business outcomes than in personal preferences, or in vested personal preferences of other business and IT leaders. Composed in the face of opposition to architectural principles, governance and standards. Practical in approach to problem solving and decision making Whats in the for you | . Qualification Years of Exp: 15 to 21

A strategic leadership role is available to ensure the delivery of high-quality network services meeting the organization's business needs. You will play a crucial role in transforming and enhancing service delivery across the wide NPS organization by leveraging your influencing skills. As the Head of Service Management, you will be the key interface for engaging with Business Units and stakeholders to drive service delivery and service improvement initiatives. You will collaborate closely with the Head of Network Products and Services (NPS) to oversee service management processes, lead a distributed team, and spearhead transformative projects aimed at improving customer satisfaction, service reliability, and operational excellence. Your responsibilities will include developing and implementing service management frameworks, processes, and policies to ensure the consistent delivery of high-quality network services to both internal and external customers. In this role, you will lead a team of service management professionals, fostering a culture of accountability, collaboration, and innovation. Moreover, you will work with network operations and other teams to ensure the seamless delivery of end-to-end network services. Your role will also involve managing relationships with clients, partners, and internal service groups, as well as overseeing vendor and partner relationships to optimize service delivery and cost management. As a Senior Technology Leader, you will be instrumental in driving service improvements for NPS through proactive leadership and stakeholder management. Your expertise in global service management for large-scale, complex network environments will be essential. Additionally, your strong leadership skills, deep knowledge of ITIL frameworks, and experience in implementing service management standard methodologies will be key in this role. To succeed in this position, you should possess excellent communication and stakeholder management skills, with the ability to interact effectively with stakeholders at all levels, including C-level executives. Your strong analytical and problem-solving abilities, combined with data-driven decision-making skills, will be crucial in driving continuous improvement initiatives. The ideal candidate will have a Bachelor's degree or equivalent experience in Computer Science, Engineering, or a related field, with an advanced degree being preferred. You will also need to stay updated on industry trends, service management standard methodologies, and emerging technologies to continuously enhance network service management. Join us at LSEG (London Stock Exchange Group), a global financial markets infrastructure and data business committed to excellence in delivering services to customers worldwide. As part of our team, you will play a critical role in supporting the global financial system and contributing to the stability and growth of communities and economies. At LSEG, we value integrity, partnership, excellence, and change, and we are dedicated to driving financial stability, empowering economies, and enabling sustainable growth.,

Candidate must have 2+ years of experience in JIRA administration in enterprise environments. Administer and maintain Atlassian JIRA, JIRA Service Management and Confluence platforms Design and implement custom JIRA workflows, screens, schemes, custom fields and dashboards Develop Confluence spaces, templates, macros and knowledge management structures for teams Collaborate with business users to gather requirements and implement JIRA configurations to meet Agile/Devops delivery models Manage user permissions, groups, and roles with JIRA and Confluence Perform regular system audits, cleanup, upgrades and security patches Integrate JIRA with third-party tools Develop and maintain documentation on configuration, processes, and best practices Provide day-to-day support and training to users on JIRA and Confluence usage and capabilities. Generate reports and analytics using JIRA Query Language (JQL), filters, and dashboards Work with IT and Security teams to ensure compliance and data integrity Required Skills and Qualifications Strong expertise in JIRA workflow configuration, automation rules (Automation for JIRA), and JIRA Service Management (JSM) Proficient in Confluence administration and integration with JIRA Hands-on experience with scripting and automation using Groovy (Script Runner), REST APIs, or similar tools Good understanding of Agile and ITIL frameworks Experience in user onboarding, access control and group management Strong troubleshooting and problem-solving skills. Experience with Atlassian Marketplace plugins and licensing management. Preferred Qualifications Atlassian Certification (ACP-610/620/1000) is a plus Experience with Atlassian Cloud and Data Center migrations Familiarity with other Atlassian tools like Bitbucket, Bamboo, and Trello Basic knowledge of Linux and Databases (PostgreSQL, MySQL) for backend support. Ability to work independently and in a collaborative team environment Strong organizational and documentation skills Customer-focused and proactive in identifying and solving issues. Should be Flexible with shifts Contact Person - Supraja Email id- supraja@gojobs.biz

The Service Level and Availability Manager position at NomiSo involves planning, measuring, monitoring, and continuously improving the availability of the network infrastructure and supporting services. As a proactive individual, you will play a crucial role in ensuring that service requirements are consistently met, overseeing the drafting, coordination, monitoring, and reporting of Service Level Agreements (SLAs) to maintain and enhance service quality. Your responsibilities will include leading root cause analysis for service availability failures, collaborating with third-party vendors, implementing automation and monitoring tools, planning strategies to improve availability, measuring and monitoring service performance against established SLAs, drafting SLAs with stakeholders, coordinating with various teams, conducting regular reviews of service achievements, facilitating communication between stakeholders, identifying and implementing best practices, providing input for capacity planning and risk management related to service availability. To be successful in this role, you must have at least 8 years of experience in Service Level Management, Availability Management, or related fields. Strong understanding of ITIL frameworks, experience in drafting and managing SLAs and KPIs, excellent analytical skills, strong communication and interpersonal skills are essential. Familiarity with monitoring tools and service management platforms, relevant certifications like ITIL or CCNP, and experience in project management and process improvement methodologies are considered advantageous. As for education, a Bachelor's degree in Computer Science, Information Technology, Network Engineering, or a related field is required for this role. The position is based in Bangalore/Hyderabad. NomiSo is a Product Engineering company focused on Video Stream Engineering, backed by AI and ML. The company comprises a team of Software Engineers, Architects, and Cloud Experts with extensive expertise in Technology and Delivery Management. The mission of NomiSo is to Empower and Enhance the lives of customers through simple solutions for complex business problems. NomiSo values an entrepreneurial spirit and encourages continuous learning, growth, and improvement. The company offers a positive, stimulating, and fun environment with opportunities for career growth, a fast-paced approach to innovation, and a culture that values diverse viewpoints and encourages new ideas. If you are someone who thrives on challenges, shares a passion for technology, and seeks to push your boundaries, NomiSo invites you to join the team in fulfilling your career aspirations.,

We are seeking a skilled Technical Business Analyst with expertise in IT Service Management (ITSM) to join our team. The ideal candidate will play a critical role in bridging the gap between business needs and IT capabilities, ensuring successful delivery of ITSM initiatives including ITIL process improvements, tool implementations (like ServiceNow, BMC Remedy, etc.), and operational enhancements. Key Responsibilities: Gather, analyze, and document business requirements for ITSM initiatives and translate them into functional/technical specifications. Collaborate with stakeholders, including IT operations, service desk, and development teams, to design and implement ITSM solutions. Facilitate workshops and meetings to elicit requirements and define service management processes (Incident, Problem, Change, Request, CMDB, etc.). Support the design and configuration of ITSM tools such as ServiceNow, BMC Remedy, or Cherwell. Drive continuous improvement initiatives and identify automation opportunities within ITSM processes. Develop process flow diagrams, user stories, and other documentation to support development and testing. Act as a liaison between business users and technical teams throughout the project lifecycle. Ensure ITSM processes align with ITIL standards and business goals. Support UAT and training activities; assist in change management planning. Track and report on project milestones, risks, and performance metrics related to ITSM implementation. Required Skills and Qualifications: Bachelor's degree in Computer Science, Information Technology, or a related field. 5+ years of experience as a Business Analyst with a focus on ITSM. Strong understanding of ITIL frameworks and ITSM tools (ServiceNow, BMC Remedy, etc.). Experience with requirements gathering, process documentation, and workflow modeling. Familiarity with technical environments, integrations, and data mapping. Excellent communication and stakeholder management skills. Proficiency in tools like JIRA, Confluence, Visio, or similar. ITIL v3 or v4 certification is highly desirable.