72 Itil Frameworks Jobs

About the Team: The India Service Management Platform and Operations Lead is responsible for leading the India Service Management Platform and Operations team in India. This strategic leader shares responsibility for the vision, governance, and operational excellence of the enterprise IT Service Management (ITSM) office and platform with their global counterparts. This role oversees the development, implementation, and optimization of the ServiceNow platform to enhance service delivery, automation, and efficiency across the organization.u00A0u00A0 The ideal candidate will lead key program initiatives, driving related service management processes, while ensuring alignment with business goals,...

Job Title: OPERATION MANAGER Location: Pan india Experience : 5 - 8 Years Position Summary The Service Management Manager is responsible for implementing and maintaining a customer-centric Service Management framework to ensure high-quality service delivery and support. The role focuses on strengthening client relationships, ensuring operational excellence, and driving continual improvement throughout the service lifecycle to deliver exceptional customer experiences. Key Responsibilities Service Management & Delivery Manage day-to-day service operations, ensuring delivery excellence and compliance with defined SLAs. Lead onsite customer operations, managing Etisalat teams and performance rep...

We are seeking an experienced professional for the ITIL role at KVC Consultants Ltd. In this position, you will be responsible for applying ITIL best practices to enhance our IT service management processes, ensuring efficient delivery and continuous improvement across various IT services. Roles and Responsibilities: Apply in-depth knowledge of ITIL (Information Technology Infrastructure Library) frameworks and principles to optimize IT service management processes. Contribute to the design, implementation, and improvement of IT services, including Incident Management, Problem Management, Change Management, Release Management, and Service Level Management. Ensure adherence to ITIL best pract...

Role Overview: As a Change Coordinator at TechProjects India, you will be responsible for leading and overseeing the IT change management process to ensure efficient implementation of changes to IT services and infrastructure while minimizing risks and disruptions. Your role will involve working collaboratively with IT and business teams, developing and implementing the IT change management framework, and continuously improving processes to enhance efficiency. Key Responsibilities: - Develop, implement, and oversee the IT change management framework, policies, and procedures aligned with ITIL best practices. - Ensure proper documentation, evaluation, testing, and approval of all IT changes b...

As a Senior Engineer in SAP Security at Pall Corporation, a global leader in high-tech filtration, separation, and purification, you will be responsible for the design and implementation of SAP authorization concepts, ensuring secure role structures aligned with organizational policies. Your role will involve collaborating with cross-functional teams to deliver secure access solutions, resolve access issues, and support system monitoring. Additionally, you will develop and maintain security roles with a focus on Segregation of Duties (SoD) and audit readiness, supporting internal and external audits to ensure compliance with security standards. You will also be instrumental in implementing a...

Role Overview: You will be joining the Technology Strategy & Advisory team at Accenture to work on Enterprise Architecture & Business Transformation projects for strategic clients. Your role will involve enabling clients to achieve exceptional business value from technology by implementing innovative R&D transformations and agile methodologies. Key Responsibilities: - Facilitate alignment between business and IT stakeholders - Engage with enterprise leaders, product managers, and delivery teams to drive transformation and optimization initiatives - Analyze trends and disruptions to assess their impact on business outcomes - Develop business and IT strategy and enterprise architecture - Suppo...

We are hiring for one of our reputed MNC client based in Pune . We are looking for candidates with 10 + years of strong experience in below skills - Primary Skills - Exposure in workplace technologies,including; MS Digital Workplace tools IT Asset Management & Device Lifecycle Management. Digital workplace tools (Microsoft 365,virtual desktops, etc.). Handson experience of ITIL frameworks, service management, and incident resolution. Experience managing onsite support teams and vendor relationships. Proven track record in workplace transformation and change management. Ability to work flexibly across different time zones and manage cross-functional teams.

Role Overview: Join our team in Technology Strategy & Advisory for an exciting career opportunity to enable our most strategic clients to realize exceptional business value from technology. The Technology Strategy & Advisory Practice is a part of Accenture Strategy and focuses on the clients" most strategic priorities, helping them achieve growth and efficiency through innovative R&D transformation. As a part of this high performing team, you will proactively help and guide enterprise leaders, product managers, product owners, and distributed product delivery teams through transformation and optimization initiatives to drive end-to-end transformative strategic value and business growth. Key ...

Role Overview: You will be a dedicated Service Management Engineer (L1) with a strong understanding of ITIL frameworks and hands-on experience with ITSM tools like ServiceNow or Jira. Your responsibilities will include managing incident, problem, and change management lifecycles, conducting root cause analysis, facilitating major incident management, and ensuring effective communication with stakeholders. Key Responsibilities: - Adhere to ITIL frameworks for Incident, Problem, and Change Management lifecycles. - Utilize ITSM tools (ServiceNow/Jira) to manage incident, problem, and change workflows, including proactive problem identification and trending. - Lead Root Cause Analysis (RCA) for ...

Role Overview: As a Patch Engineer at FC Global Services India LLP, you will be responsible for leading enterprise-wide patch management, vulnerability remediation, and compliance initiatives. You will leverage advanced expertise in MacOS enterprise tools like JAMF and BigFix, as well as vulnerability scanning tools like Qualys to secure enterprise systems. Your role will involve mentoring teams for technical issues, automating patching processes for improved efficiency, and ensuring robust compliance. Key Responsibilities: - Develop and implement comprehensive patch management strategies and policies for macOS devices. - Assess vulnerabilities, determine patch criticality and impact, and en...

Job Title: SIAM Consultant / Service Integration & Vendor Manager Location: Pan india Experience: 9 - 12 years Job Summary We are seeking a SIAM Consultant / Service Integration & Vendor Manager to oversee and optimize IT service delivery across multiple internal and external service providers. The role requires strong knowledge of Service Integration and Management (SIAM) principles, ITIL frameworks , vendor management, governance, and continuous service improvement. Key Responsibilities Service Integration: Manage integration of multiple service providers to ensure seamless IT service delivery. Governance & Frameworks: Establish and maintain governance frameworks for service quality, compl...

About ETS: ETS is a global education and talent solutions organization enabling lifelong learners worldwide to be future-ready. For more than 75 years, we've been advancing the science of measurement to build benchmarks for fair and valid skill assessment across cultures and borders. Our worldwide impact extends through our renowned assessments including TOEFL, TOEIC, GRE and Praxis tests, serving millions of learners in more than 200 countries and territories. Through strategic acquisitions, we've expanded our global capabilities: PSI strengthens our workforce assessment solutions, while Edusoft, Kira Talent, Pipplet, Vericant, and Wheebox enhance our educational technology and assessment p...

• Strong in Object Pascal & Windows dev • L3/production support experience • Skilled in debugging, log & dump analysis • Good knowledge of MS SQL • Familiar with Git/SVN version control Required Candidate profile • 5+ yrs exp in Delphi (Delphi 7/RAD Studio) • Knowledge of REST/SOAP, APIs & multi-tier apps • Familiar with ITIL, ServiceNow, Jira, Remedy • Aware of CI/CD & DevOps practices

Role : ServiceNow Solution Architecture Exp: 10+ years Design and implement scalable ServiceNow solutions across OMT, CSM, ITSM, ITOM and custom applications while ensuring security, compliance, and performance. Expertise in ServiceNow Telco Service Management along with CSM and Telecommunication Order management for Service Delivery process, Specialized in working in domain seperated environment Manage data migration and customer onboarding experience from legacy applications to the ServiceNow / SaaS stack. Extensive experience in ServiceNow ITSM, CMDB, and Asset Management, along with developing custom-scoped applications tailored to business needs. Provided technical support to pre-sales ...

S&C GN - Tech Strategy & Advisory - Enterprise Architecture _ Business Transformation -Senior Manager Explore An Exciting Career at Accenture Do you believe in creating an impact? Are you a problem solver who enjoys working on transformative strategies for global clients? Are you passionate about being part of an inclusive, diverse and collaborative culture? Then, this is the right place for you! Welcome to a host of exciting global opportunities in Accenture Technology Strategy & Advisory. The Practice- A Brief Sketch: The Practice is a part of and focuses on the clients most strategic priorities. We help clients achieve growth and efficiency through innovative R&D transformation, aimed at ...

As an Application Architect specializing in ServiceNow IT Service Management (ITSM), your role involves leading the design, architecture, and implementation of ServiceNow ITSM solutions to meet client requirements and enhance customer service operations. **Key Responsibilities:** - Leading the design, architecture, and implementation of ServiceNow ITSM solutions - Working closely with clients to understand business needs and provide custom ITSM solutions - Engaging in pre-sales activities such as requirements gathering and solution design - Acting as a trusted advisor to guide clients through complex ServiceNow ITSM implementations - Overseeing configuration and customization of ServiceNow I...

TJX Companies At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our four global Home Offices, Distribution Centers or Retail StoresTJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX familya Fortune 100 company and the world's leading off-price retailer. Job Description About TJX: TJX is a Fortune 100 company and a global leader in off-price retail of apparel and home fashions. TJX India, based in ...

We are urgently hiring for Application Support Manager for our corporate client in Hyderabad. CTC - 25 LPA Location - Hi-Tech City Job Title: TAC Support Manager Overview: We are seeking a highly motivated and experienced TAC Support Manager to lead our global technical assistance center (TAC) operations. The ideal candidate will possess 6-10 years of overall experience, with at least 2 years managing 24x7, 16x6, and other service level agreements, ensuring exceptional customer support across diverse time zones. This role demands strong leadership, technical acumen, and the ability to manage resources effectively in a multi-shift environment. You will be responsible for maintaining high cust...

Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology At Pall Corporation, one of Danaher's 15+ operating companies, our work saves livesand we're all united by a shared commitment to innovate for tangible impact. You'll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher's system of continuous improvement, you help turn ideas into impact innovating at the speed of life. As a global leader in high-tech filtration, separation, and purification, Pall Corporation thrives on helping our customers solve their toughest challenges. Our products serve diverse, gl...

As a skilled professional embarking on a transformative journey at SwaaS, you will be part of a dynamic team dedicated to shaping the future of IT. SwaaS provides a platform for growth, collaboration, and impactful contributions, offering limitless possibilities for your career development in technology. Key Responsibilities: - Utilize your 3+ years of experience in ServiceNow configuration and administration, focusing on ITSM & CSM modules. - Manage CMDB effectively and utilize discovery tools for streamlined processes. - Demonstrate proficiency in ServiceNow scripting languages such as JavaScript and Glide API, ensuring efficient workflow automation. - Handle Service Catalog, SLA managemen...

Role Overview: As a Product Manager at Gove, you will lead the development and enhancement of products aligning with business goals and customer needs. Your success in this role will be defined by delivering innovative, market-driven solutions, fostering cross-functional collaboration, and ensuring seamless execution from ideation to launch. Your contribution will be vital in shaping product strategy and maintaining competitive positioning. Key Responsibilities: - Define product vision, strategy, and roadmap through market research and customer feedback - Collaborate with engineering, design, and marketing teams for product development and launch - Prioritize features and functionalities bas...

We are urgently hiring for Technical Product Support Manager for our corporate client in Hyderabad. CTC - 25 LPA Job Title: TAC Support Manager Overview: We are seeking a highly motivated and experienced TAC Support Manager to lead our global technical assistance center (TAC) operations. The ideal candidate will possess 6-10 years of overall experience, with at least 2 years managing 24x7, 16x6, and other service level agreements, ensuring exceptional customer support across diverse time zones. This role demands strong leadership, technical acumen, and the ability to manage resources effectively in a multi-shift environment. You will be responsible for maintaining high customer satisfaction,...

What You Will Be Doing Triage issues across various departments and escalate appropriately. Manage incidents using ServiceNow and PagerDuty. Monitor and respond to basic security alerts in coordination with the Security Operations team. Assist in vulnerability management processes, including tracking and follow-up on remediation tasks. Maintain and update the status page to communicate incidents to our customer base. Follow defined escalation paths to ensure timely resolution in line with SLAs. Maintain and improve existing processes and documentation. Document, track, and monitor problems to ensure timely resolution. Support compliance with internal security policies and procedures. Perform...

About the Role The Customer Operation Director is a strategic leadership role responsible for elevating customer operations, ensuring service excellence, and cultivating a high-performance, customer-centric team culture. This role demands visionary leadership, cross-functional collaboration, and operational expertise to deliver seamless customer experiences and drive continuous improvement. Job Purpose As the local leader within MSC India, you will spearhead the customer operations teamincluding operations, project managers, and consultantsto deliver exceptional service quality and operational excellence. Your responsibilities include managing governance frameworks, fostering a collaborative...

The Impact You'll Make As a Network Engineer, you'll play a pivotal role in shaping the future of our network infrastructure. Your work will directly influence the reliability, scalability, and modernization of our systems, ensuring seamless connectivity across the organization. By driving lifecycle excellencefrom procurement to decommissioningyou'll help us stay ahead of technological advancements and deliver high-performance network solutions that empower our teams to thrive. What You'll Be Doing End-to-End Lifecycle Management: Oversee the full lifecycle of network equipment and ISP services, ensuring optimal performance and timely refreshes. Modernization Planning: Develop and execute eq...