About ETS: ETS is a global education and talent solutions organization enabling lifelong learners worldwide to be future-ready. For more than 75 years, we've been advancing the science of measurement to build benchmarks for fair and valid skill assessment across cultures and borders. Our worldwide impact extends through our renowned assessments including TOEFL®, TOEIC®, GRE® and Praxis® tests, serving millions of learners in more than 200 countries and territories. Through strategic acquisitions, we've expanded our global capabilities: PSI strengthens our workforce assessment solutions, while Edusoft, Kira Talent, Pipplet, Vericant, and Wheebox enhance our educational technology and assessment platforms across critical markets worldwide. Through ETS Research Institute and ETS Solutions, we're partnering with educational institutions, governments, and organizations globally to promote skill proficiency, empower upward mobility, and unlock opportunities for everyone, everywhere. With offices and partners across Asia, Europe, the Middle East, Africa, and the Americas, we deliver nearly 50 million tests annually. Join us in our journey of measuring progress to power human progress worldwide. About ETS: ETS is a global education and talent solutions organization, enabling lifelong learners to be future ready. We advance the science of measurement to build the benchmarks for fair and valid skill assessment. We are committed to powering human progress by promoting skill proficiency, empowering upward mobility, and unlocking more opportunities for everyone, everywhere. For more than 70 years, we have developed products and services based on rigorous research and our belief in the power of learning. Our portfolio consists of some of the world’s most trusted assessments - including the TOEFL® and TOEIC® exams, the GRE® and the Praxis® family of assessments - along with research, development and innovation that explores new frontiers in learning and measurement. Our educational measurement solutions and research contribute to the development of new methods and tools, inform important dialogue with education policymakers, and shed light on critical issues and potential solutions - all with the aim of creating a world where all learners are able to improve their lives through education. Position Summary: The Portfolio Manager is a project management position focusing on developing a relationship with Strategic Business Units (SBUs) or Functional Centers of Excellence (FCEs) and accountable to successfully deliver a portfolio of investments. In support of the GCC Portfolio Enablement team, the Portfolio Manager leads a portfolio of projects for several small to midsize lines of business or functional areas. This role is accountable and responsible for the staff assigned to manage the projects as part of the portfolio of investments. This role is also responsible for ensuring the successful implementation of the GCC strategy. Finally, the incumbent may be asked to directly manage projects on an interim or short-term basis as full time project management resources are being recruited, evaluated, and deployed. This critical role possesses a value set and vision on behalf of the GCC and Portfolio Enablement that requires extensive end-to-end knowledge of all business processes and services provided by ETS on behalf of the SBUs. There must be a high degree of knowledge around the diverse business functions and principles in order for the role to execute with authority in support of the projects he/she manages. This role calls for an innovative leader who can enhance existing processes and make decisions in support of investment projects to be sure data-driven decisions are made in support of continuous process improvements. Primary Responsibilities: Overall General Requirements: End-to-end Project Management capabilities and services End-to-end production management and delivery (ability to implement) Cross-functional/Cross-matrix/Cross-hierarchical communications Effective and proven track in problem resolution Focus on quality and continuous improvement Specific Responsibilities Include: Astute and savvy relationship management over Strategic Business Units (SBUs) and/or Functional Center of Excellences (FCEs). Accountable for financial analysis and drivers in project budget and forecast Effectively prioritize and manage the portfolio of investments through the governing committees of the SBU/FCE, overall planning and execution of investments in a manner consistent with the Enterprise Pipeline, project management best practices, and the use of project management supporting tools. Effectively maintain, track and measure key portfolio management success metrics related to investments, strategic alignment, fiscal responsibility, resource allocation, and business outcomes. Evaluate success of actions. Proactively identifies opportunities and implement tactics to drive efficiencies and increase productivity across portfolio of investments. Manages implementation of opportunities. Serves as the senior/designated Point-of-Contact (POC) for the portfolio performance, providing updates and escalations to the members of ETS Leadership and governing committees when necessary. Demonstrate expertise in building and managing a portfolio of investments, that may include significant system to system or platform to platform dependencies and potentially the need to serialize interdependencies with other investments within an SBU/FCE or across ETS (as reviewed as part of the Portfolio Management Team), understanding constraints and roadblocks/barriers, identifying potential risks and mitigation plans. Maintains superior understanding of best practices and mastery over the art of “right sizing” best practices to drive productivity and efficiencies. Understand the portfolio financial reporting, explain variances, and propose recommendations for improvement. Collaborates in partnership with the SBU/FCE Leadership for portfolio performance reviews including, updating portfolio-related information, development of executive readout materials and responsibility for communicating portfolio status. Accountable for achieving operational efficiency and provides guidance to Product Owners, Product Operations Managers and functional areas; authorized to reduce cost through any reasonable means, including outsourcing, subject to decision making framework. Manage comprehensive written and verbal portfolio communications including the creation and dissemination of status reports and ad hoc communications as defined by GCC and the communications plan agreed upon with Leadership. Direct supervision of Project Analyst or Project Managers under the SBU/FCE portfolio of investments, including general administrative duties associated with the management of direct staff including annual performance reviews and development plans. Provide coaching and mentoring to peers and colleagues in the GCC. Serves as an ambassador of the GCC with Project Sponsors, Project Owners, Project Teams and other Stakeholders throughout ETS and continuously represents the OCEO with professionalism while carrying out the GCC vision and strategy. Adhere to ethical standards and comply with the laws and regulations applicable to your job function Required Skills: Expertise in the MS Office Product Suite, including Visio Expertise in MS Project or other project tracking tools Strong knowledge of project management scheduling processes and tools (WBS, Gantt) Knowledge of agile project management tools (Jira) Knowledge of PPM tools (EPM, Clarity, Planview, Smartsheets) Dealing with Ambiguity Exceptional Leadership Business Maturity and Professionalism Approachability and Patience Business Acumen Composure Negotiation and Conflict Management Problem Solving Customer Focus Interpersonal Savvy Time Management and Planning Motivating Others Communication Skills Education & Experience: Bachelor’s Degree or equivalent work experience, MBA preferred PMP Certification – preferred 5+ years of experience directly managing highly complex projects and evaluating project performance data 3+ years of experience managing in a portfolio of projects within an enterprise project management office or environment and evaluating portfolio performance data 3+ years of experience managing project management staff ETS is mission driven and action oriented We are passionate about hiring innovative thinkers who believe in the promise of education and lifelong learning. We are energized by cultivating growth, innovation, and continuous transformation for the next generation of rising professionals as leaders. In support of this ETS offers multiple Business Resource Groups (BRG) for you to learn and advance your career growth! As a not-for-profit organization we will encourage you to lean in to your passion for volunteering. At ETS you may qualify for up to an additional 8 hours of PTO for volunteer work on causes that are important to you! ETS is mission driven and action oriented We are passionate about hiring innovative thinkers who believe in the promise of education and lifelong learning. We are energized by cultivating growth, innovation, and continuous transformation for the next generation of rising professionals as leaders. Â In support of this ETS offers multiple Business Resource Groups (BRG) for you to learn and advance your career growth! As a not-for-profit organization we will encourage you to lean in to your passion for volunteering. Â At ETS you may qualify for up to an additional 8 hours of PTO for volunteer work on causes that are important to you! ETS is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, or any other characteristic protected by law. We believe in creating a work environment where all individuals are treated with respect and dignity. Show more Show less

About ETS ETS is a global education and talent solutions organization enabling lifelong learners worldwide to be future-ready. For more than 75 years, we've been advancing the science of measurement to build benchmarks for fair and valid skill assessment across cultures and borders. Our worldwide impact extends through our renowned assessments including TOEFL®, TOEIC®, GRE® and Praxis® tests, serving millions of learners in more than 200 countries and territories. Through strategic acquisitions, we've expanded our global capabilities: PSI strengthens our workforce assessment solutions, while Edusoft, Kira Talent, Pipplet, Vericant, and Wheebox enhance our educational technology and assessment platforms across critical markets worldwide. Through ETS Research Institute and ETS Solutions, we're partnering with educational institutions, governments, and organizations globally to promote skill proficiency, empower upward mobility, and unlock opportunities for everyone, everywhere. With offices and partners across Asia, Europe, the Middle East, Africa, and the Americas, we deliver nearly 50 million tests annually. Join us in our journey of measuring progress to power human progress worldwide. About Us ETS is a global education and talent solutions organization, enabling lifelong learners to be future ready. We advance the science of measurement to build the benchmarks for fair and valid skill assessment. We are committed to powering human progress by promoting skill proficiency, empowering upward mobility, and unlocking more opportunities for everyone, everywhere. For more than 70 years, we have developed products and services based on rigorous research and our belief in the power of learning. PSI Services powers world leading tests. Delivered with trusted science and the very best test taker experience. PSI supports test-takers on their journey to pursuing dreams and gaining certifications that are important to them. They believe that their dreams are worth working for; that their dreams are worth the effort. And we believe that too. This is our core purpose, to empower people to achieve their dreams. We do this by being the best provider of workforce solutions, which foster both technology and science to deliver the best solutions for our test takers. We are searching for top talent to join our PSI team and help grow our products and services. We have a creative, supportive, and inclusive culture where we empower people in their careers to be their authentic self and make the most of their great talent. At PSI, we are committed to helping people meet their potential and we believe that promoting diversity, equity and inclusion is critical to our success. That’s why you’ll find these ideals are intrinsic to our company culture and applied throughout the employee lifecycle. Learn more about what we do at: https://www.psiexams.com/ (ETS owned company – https://www.ets.org/ ) About The Role Proctoring Operations Shift Manager will oversee the daily operations of their remote proctoring shift, ensuring sessions are conducted smoothly and securely. This role involves managing a team of remote proctors, monitoring exam sessions, and addressing any issues that arise during the shift, and ensuring compliance with ETS policy Team Supervision Oversee and manage the performance of proctors (Quality Invigilators) ensuring smooth operations and customer satisfaction. Conduct effective schedule planning to maximize the productivity of the team’s capability (people, technology etc.) Adhere to ethical standards and comply with the laws and regulations applicable to your job function. Quality Assurance Maintain a positive and healthy work environment providing the team with clear goals and objectives. Coach and provide training to personnel to maintain high customer service standards and continual proctor improvement. Issue Resolution: Address and resolve any technical or operational issues that arise during shifts, providing timely support to proctors and test-takers. Reporting and Feedback Evaluate performance with key metrics (volumes, accuracy, check in time, candidate wait time etc.) Prepare reports for different departments and upper management. This role is a key position within the growing ETS team. As we operate 24/7, team members will be required to work on a rotational shift. ETS will provide one-way cab service during off-hours only. Minimum Requirements 6 years’ experience. High school diploma or equivalent; Higher degree in a relevant discipline will be appreciated. Certified Call Center Manager (e.g. CCCM) or equivalent qualification is a plus. Proven experience as Shift manager or similar position. Experience in customer service is required Required Skills Must be able to work a flexible schedule. Adherence to a set process. Strong English verbal and written communication skills. Excellent Comprehension: Understanding and conveying ETS Policy and testing guidelines. Strong attention to detail and observational skills. Excellent etiquette and interpersonal skills. Knowledge of performance evaluation and customer service metrics. Solid understanding of reporting and budgeting procedures. Experience in basic financial analysis (cost-effectiveness, cost-benefit etc.) Proficient in MS Office and Mac OS equipment/software programs Excellent organizational and leadership skills with a problem-solving ability ETS is mission driven and action oriented We are passionate about hiring innovative thinkers who believe in the promise of education and lifelong learning. We are energized by cultivating growth, innovation, and continuous transformation for the next generation of rising professionals as leaders. In support of this ETS offers multiple Business Resource Groups (BRG) for you to learn and advance your career growth! As a not-for-profit organization we will encourage you to lean in to your passion for volunteering. At ETS you may qualify for up to an additional 8 hours of PTO for volunteer work on causes that are important to you! ETS is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, or any other characteristic protected by law. We believe in creating a work environment where all individuals are treated with respect and dignity. Show more Show less

Job Description: The Global Channel Marketing Sr. Manager will be responsible for developing and executing strategic marketing initiatives to drive growth and engagement through various B2B sales channel partners. This role will focus on promoting TOEFL products and services globally, leveraging partnerships with study abroad agents, universities, language schools, educational associations, test prep companies, global and regional aggregators, and other relevant entities. Reporting to Global Marketing Lead as individual contributor, the Sr. Manager of Channel Marketing, you will be responsible for creating and executing on marketing strategies that drives meaningful relationships with our B2B partners. Strategy Development: Create and implement comprehensive channel marketing strategies to increase TOEFL adoption and usage globally. Campaign Execution: Plan and execute marketing campaigns tailored to the needs of different channel partners, ensuring alignment with ETS's overall marketing goals. Market Analysis: Conduct market research and analysis to identify opportunities for growth and optimize marketing efforts. Collaboration: Work closely with internal teams, including sales, sales enablement, product development, and customer support, to ensure cohesive and effective marketing strategies. Performance Tracking: Monitor and analyze the performance of marketing initiatives, providing regular reports and insights to senior management. Brand Promotion: Ensure consistent brand messaging and positioning across all marketing channels and partner communications. Provide guidance to the teams through execution playbook. Event Management: Work with Sales Enablement and DI teams to organize and participate in industry events, conferences, and webinars to promote TOEFL products and services. Experience setting and measuring performance against content and sales channel metrics An understanding of modern CMS and UX; ability to supervise content creation on AEM, WordPress, etc.). Detailed knowledge of current online tools and marketing trends, including SEO, funnel analytics, community management, etc. Ability to work independently with minimum supervision. Excellent aptitude for detail and accuracy and analytical skills. Experience and Skills: Bachelor's degree in marketing, Business, or a related field (master's degree preferred). Minimum of 7 years of experience in B2B channel marketing, preferably in the education sector. Proven track record of developing and executing successful channel marketing strategies. Experience in working at global or reginal `level is a highly considered Strong understanding of global education markets and trends. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Proficiency in marketing tools and platforms. Willingness to travel internationally as required. Show more Show less

About ETS ETS is a global education and talent solutions organization enabling lifelong learners worldwide to be future-ready. For more than 75 years, we've been advancing the science of measurement to build benchmarks for fair and valid skill assessment across cultures and borders. Our worldwide impact extends through our renowned assessments including TOEFL®, TOEIC®, GRE® and Praxis® tests, serving millions of learners in more than 200 countries and territories. Through strategic acquisitions, we've expanded our global capabilities: PSI strengthens our workforce assessment solutions, while Edusoft, Kira Talent, Pipplet, Vericant, and Wheebox enhance our educational technology and assessment platforms across critical markets worldwide. Through ETS Research Institute and ETS Solutions, we're partnering with educational institutions, governments, and organizations globally to promote skill proficiency, empower upward mobility, and unlock opportunities for everyone, everywhere. With offices and partners across Asia, Europe, the Middle East, Africa, and the Americas, we deliver nearly 50 million tests annually. Join us in our journey of measuring progress to power human progress worldwide. Seeking a skilled and dependable PeopleSoft Administrator based in India to provide high-quality support for our U.S.-based business operations. This role requires hands-on expertise in PeopleSoft administration, including patching, troubleshooting, performance tuning, and managing integrations. The ideal candidate will have 5+ years of experience working with PeopleSoft environments and will serve as a reliable offshore extension of our core IT team. Provide end-to-end support for PeopleSoft environments (primarily FSCM and/or HCM) including daily administration, monitoring, and troubleshooting. Install, configure, clone, and maintain PeopleSoft applications and tools (PeopleTools, WebLogic, Tuxedo, Process Scheduler, etc.). Coordinate with U.S.-based team members to apply patches, manage upgrades, and deploy code migrations during defined maintenance windows. Monitor performance and health of systems, conduct root cause analysis, and optimize application stability. Maintain user roles, security access, LDAP integration, and SSO configuration. Ensure consistent documentation and change tracking using ITSM best practices (e.g., Jira, ServiceNow). Assist in developing scripts and automation for routine tasks using tools like Shell, PowerShell, or Python. Participate in regular syncs with U.S. teams and provide timely communication and updates. Work Hours: Aligned to U.S. Time Zones (EST/PST overlap required) 5+ years of PeopleSoft administration experience in enterprise environments. Proficiency in PeopleSoft Internet Architecture (PIA), PeopleTools, WebLogic, Tuxedo, and Oracle database administration. Strong understanding of application patching, system refreshes, and cloning processes. Experience managing environments in a global support model with time zone coordination. Familiarity with ticketing systems and change control tools (ServiceNow, Jira, etc.). Excellent written and spoken English communication skills. Ability to work independently, manage priorities, and ensure timely escalations. Experience working with cloud-hosted PeopleSoft environments (Oracle Cloud Infrastructure, AWS). Exposure to CI/CD pipelines and automation tools for deployment. ITIL certification or familiarity with ITSM frameworks. Previous experience supporting U.S.-based clients or users. ETS is mission driven and action oriented We are passionate about hiring innovative thinkers who believe in the promise of education and lifelong learning. We are energized by cultivating growth, innovation, and continuous transformation for the next generation of rising professionals as leaders. Â In support of this ETS offers multiple Business Resource Groups (BRG) for you to learn and advance your career growth! As a not-for-profit organization we will encourage you to lean in to your passion for volunteering. Â At ETS you may qualify for up to an additional 8 hours of PTO for volunteer work on causes that are important to you! ETS is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, or any other characteristic protected by law. We believe in creating a work environment where all individuals are treated with respect and dignity. Show more Show less

About ETS ETS is a global education and talent solutions organization enabling lifelong learners worldwide to be future-ready. For more than 75 years, we've been advancing the science of measurement to build benchmarks for fair and valid skill assessment across cultures and borders. Our worldwide impact extends through our renowned assessments including TOEFL®, TOEIC®, GRE® and Praxis® tests, serving millions of learners in more than 200 countries and territories. Through strategic acquisitions, we've expanded our global capabilities: PSI strengthens our workforce assessment solutions, while Edusoft, Kira Talent, Pipplet, Vericant, and Wheebox enhance our educational technology and assessment platforms across critical markets worldwide. Through ETS Research Institute and ETS Solutions, we're partnering with educational institutions, governments, and organizations globally to promote skill proficiency, empower upward mobility, and unlock opportunities for everyone, everywhere. With offices and partners across Asia, Europe, the Middle East, Africa, and the Americas, we deliver nearly 50 million tests annually. Join us in our journey of measuring progress to power human progress worldwide. Seeking a proactive and experienced NetSuite Administrator to support our U.S.-based Finance, Accounting, and Operations teams. This role will be critical in managing day-to-day NetSuite operations, optimizing system performance, and implementing best practices across modules such as Financials, Order Management, Procurement, and Reporting. The ideal candidate will have 5 + years of hands-on NetSuite administration experience and a strong understanding of ERP processes and system integrations. Serve as the primary point of contact for NetSuite administration, configuration, and technical support. Maintain user roles, permissions, dashboards, and workflows in accordance with company policies. Collaborate with U.S.-based Finance and Operations teams to troubleshoot issues, implement enhancements, and support month-end and year-end close processes. Manage NetSuite updates and releases, ensuring minimal disruption and maximum adoption of new features. Build and maintain saved searches, reports, KPIs, and dashboards to support business decision-making. Develop and maintain documentation for configurations, processes, and standard operating procedures. Coordinate with third-party providers and internal stakeholders to manage NetSuite integrations (e.g., Salesforce, Coupa, ADP, etc.). Identify opportunities for automation and process optimization across NetSuite modules. Work Hours: Aligned to U.S. Time Zones (EST/PST overlap required) 5+ years of experience as a NetSuite Administrator in a global organization. Strong expertise with NetSuite OneWorld and core financial modules (GL, AP, AR, PO, SO, Inventory, etc.). Proficiency in building advanced saved searches, workflows, formulas, and dashboards. Solid understanding of role-based access controls and system governance. Experience supporting U.S.-based teams and working across time zones. NetSuite Administrator Certification is a strong plus. Experience with SuiteScript, SuiteFlow, and SuiteAnalytics. Familiarity with NetSuite integrations and middleware tools (Dell Boomi, Celigo, MuleSoft, etc.). Prior experience in finance transformation or ERP optimization projects. Exposure to SOX compliance and audit support. ETS is mission driven and action oriented We are passionate about hiring innovative thinkers who believe in the promise of education and lifelong learning. We are energized by cultivating growth, innovation, and continuous transformation for the next generation of rising professionals as leaders. Â In support of this ETS offers multiple Business Resource Groups (BRG) for you to learn and advance your career growth! As a not-for-profit organization we will encourage you to lean in to your passion for volunteering. Â At ETS you may qualify for up to an additional 8 hours of PTO for volunteer work on causes that are important to you! ETS is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, or any other characteristic protected by law. We believe in creating a work environment where all individuals are treated with respect and dignity. Show more Show less

About ETS ETS is a global education and talent solutions organization enabling lifelong learners worldwide to be future-ready. For more than 75 years, we've been advancing the science of measurement to build benchmarks for fair and valid skill assessment across cultures and borders. Our worldwide impact extends through our renowned assessments including TOEFL®, TOEIC®, GRE® and Praxis® tests, serving millions of learners in more than 200 countries and territories. Through strategic acquisitions, we've expanded our global capabilities: PSI strengthens our workforce assessment solutions, while Edusoft, Kira Talent, Pipplet, Vericant, and Wheebox enhance our educational technology and assessment platforms across critical markets worldwide. Through ETS Research Institute and ETS Solutions, we're partnering with educational institutions, governments, and organizations globally to promote skill proficiency, empower upward mobility, and unlock opportunities for everyone, everywhere. With offices and partners across Asia, Europe, the Middle East, Africa, and the Americas, we deliver nearly 50 million tests annually. Join us in our journey of measuring progress to power human progress worldwide. Highly skilled Oracle EPM Planning Administrator to provide global support for our enterprise performance management platform. This role will support U.S.-based FP&A and Finance teams by maintaining, enhancing, and troubleshooting our Oracle Cloud EPM Planning environment. The ideal candidate will bring 5 + years of hands-on experience with Oracle EPM Planning modules, including familiarity with application administration, metadata management, automation, and performance tuning. Administer Oracle EPM Cloud Planning modules, including application maintenance, security, and user support. Work closely with U.S.-based finance teams to manage metadata changes, business rule updates, form/dashboard enhancements, and data loads. Monitor integrations using Data Management, EPM Automate, and REST APIs; troubleshoot data load and transformation issues. Support monthly and quarterly forecast cycles, annual budget activities, and system roll-forwards. Implement and maintain calculation logic, groovy scripts, data maps, smart lists, and allocation rules. Manage security provisioning, audit logs, and role access across environments. Coordinate regression testing and change deployments during EPM quarterly patch releases. Prepare and maintain documentation of technical processes, configuration updates, and administration procedures. Work Hours: Aligned to U.S. Time Zones (EST/PST overlap required) 5 + years of experience with Oracle EPM Planning (Cloud preferred, on-premises considered). Proficiency with Data Management, Smart View, EPM Automate, Calculation Manager, and Forms. Strong understanding of planning processes and financial modeling concepts. Experience supporting global stakeholders, especially U.S.-based FP&A teams. Excellent analytical, problem-solving, and communication skills in English. Ability to work independently, manage service tickets, and coordinate enhancements with minimal supervision. Knowledge of financial systems and revenue management processes. Experience with project management methodologies (e.g., Agile, Waterfall). Ability to work independently and as part of a team. Experience with Groovy scripting and REST API integrations. Familiarity with Oracle Integration Cloud (OIC) or third-party integration tools. Exposure to Narrative Reporting, Profitability & Cost Management, or other EPM modules is a plus. Understanding of SOX compliance, access audits, and change control best practices. ETS is mission driven and action oriented We are passionate about hiring innovative thinkers who believe in the promise of education and lifelong learning. We are energized by cultivating growth, innovation, and continuous transformation for the next generation of rising professionals as leaders. Â In support of this ETS offers multiple Business Resource Groups (BRG) for you to learn and advance your career growth! As a not-for-profit organization we will encourage you to lean in to your passion for volunteering. Â At ETS you may qualify for up to an additional 8 hours of PTO for volunteer work on causes that are important to you! ETS is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, or any other characteristic protected by law. We believe in creating a work environment where all individuals are treated with respect and dignity. Show more Show less

About ETS ETS is a global education and talent solutions organization enabling lifelong learners worldwide to be future-ready. For more than 75 years, we've been advancing the science of measurement to build benchmarks for fair and valid skill assessment across cultures and borders. Our worldwide impact extends through our renowned assessments including TOEFL®, TOEIC®, GRE® and Praxis® tests, serving millions of learners in more than 200 countries and territories. Through strategic acquisitions, we've expanded our global capabilities: PSI strengthens our workforce assessment solutions, while Edusoft, Kira Talent, Pipplet, Vericant, and Wheebox enhance our educational technology and assessment platforms across critical markets worldwide. Through ETS Research Institute and ETS Solutions, we're partnering with educational institutions, governments, and organizations globally to promote skill proficiency, empower upward mobility, and unlock opportunities for everyone, everywhere. With offices and partners across Asia, Europe, the Middle East, Africa, and the Americas, we deliver nearly 50 million tests annually. Join us in our journey of measuring progress to power human progress worldwide. PSI Services powers world leading tests. Delivered with trusted science and the very best test taker experience. PSI supports test-takers on their journey to pursuing dreams and gaining certifications that are important to them. They believe that their dreams are worth working for; that their dreams are worth the effort. And we believe that too. This is our core purpose, to empower people to achieve their dreams. We do this by being the best provider of workforce solutions, which foster both technology and science to deliver the best solutions for our test takers. We are searching for top talent to join our PSI team and help grow our products and services. We have a creative, supportive, and inclusive culture where we empower people in their careers to be their authentic self and make the most of their great talent. At PSI, we are committed to helping people meet their potential and we believe that promoting diversity, equity and inclusion is critical to our success. That’s why you’ll find these ideals are intrinsic to our company culture and applied throughout the employee lifecycle. Learn more about what we do at: https://www.psiexams.com/ (ETS owned company - https://www.ets.org/ ) About The Role The Real-Time Analyst is responsible for managing the workforce management processes including real-time, scheduling and change management to ensure that KPIs are met. In addition, this position also serves as the central point of contact for supervisors and senior management as related to service level information and KPI reporting. This position reports directly to the Workforce Supervisor. This role is a key position within the growing ETS team. As we operate 24/7, team members will be required to work on a rotational shift. ETS will provide one-way cab service during off-hours only. Monitor phone queues and service levels on a real-time basis to identify situations where additional resources may be needed to maintain service levels, consult with call center management to determine best course of action to fill resource needs/maintain service levels. Provide real time updates to operations. Track, report and call out real-time adherence issues. Provide shift reports to management with service level and abandon rate explanations for any day where KPI’s are missed. Conducts root cause analysis of SLA deviations, action plan development and resolution. Process shift trades, schedule change requests, and time off request after schedules are released by the client. Create reporting on absenteeism and other shrinkage for operations leaders and workforce personnel. Optimize scheduled breaks and lunches as resource requirements change, determine need for extra hours and/or VTO, assess availability for offline functions and approve/deny as required. Assist supervisory and management in understanding the impact of events that occur throughout the day. Flexible in accepting assigned tasks to meet business need. Provide regular feedback to Operations and Workforce team to improve upon short-range planning precision. Regular, consistent, and punctual attendance. Must be able to work any hours assigned to support 24x7 operations hours and render overtime if needed. Build strong interpersonal relationships with internal clients. Work independently as well as in a team environment. Adhere to ethical standards and comply with the laws and regulations applicable to your job function. Ability to analyze and interpret moderately complex data using workforce management software. Ability to work with peers and other teams to achieve performance goals and objectives. Proficient personal computer skills including Microsoft Office. With advanced knowledge in MS Excel formulas, including pivots and database management. Ability to communicate effectively with all levels of management and company personnel. Ability to prioritize and organize work in a multitasked environment. Ability to make decisions and solve problems under pressure. Ability to perform in a fast-paced and dynamic work environment. Ability to maintain the highest level of confidentiality and professionalism. Knowledge in AVAYA, APOLLO, SALESFORCE, PLAYVOX. Meet B2 level English language proficiency or equivalent internationally recognized qualification. A University education with a technical background (mathematical or statistical course desirable) is preferred 3+ years previous call center experience required ETS is mission driven and action oriented We are passionate about hiring innovative thinkers who believe in the promise of education and lifelong learning. We are energized by cultivating growth, innovation, and continuous transformation for the next generation of rising professionals as leaders. Â In support of this ETS offers multiple Business Resource Groups (BRG) for you to learn and advance your career growth! As a not-for-profit organization we will encourage you to lean in to your passion for volunteering. Â At ETS you may qualify for up to an additional 8 hours of PTO for volunteer work on causes that are important to you! ETS is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, or any other characteristic protected by law. We believe in creating a work environment where all individuals are treated with respect and dignity. Show more Show less

About ETS ETS is a global education and talent solutions organization enabling lifelong learners worldwide to be future-ready. For more than 75 years, we've been advancing the science of measurement to build benchmarks for fair and valid skill assessment across cultures and borders. Our worldwide impact extends through our renowned assessments including TOEFL®, TOEIC®, GRE® and Praxis® tests, serving millions of learners in more than 200 countries and territories. Through strategic acquisitions, we've expanded our global capabilities: PSI strengthens our workforce assessment solutions, while Edusoft, Kira Talent, Pipplet, Vericant, and Wheebox enhance our educational technology and assessment platforms across critical markets worldwide. Through ETS Research Institute and ETS Solutions, we're partnering with educational institutions, governments, and organizations globally to promote skill proficiency, empower upward mobility, and unlock opportunities for everyone, everywhere. With offices and partners across Asia, Europe, the Middle East, Africa, and the Americas, we deliver nearly 50 million tests annually. Join us in our journey of measuring progress to power human progress worldwide. As a Director of Marketing, you will be responsible for creating and executing on marketing strategies that drives meaningful relationships with our B2C prospects and customers. The incumbent will be both creative and well-versed in a wide variety of marketing areas, including content, community, and lifecycle marketing. The Director of Marketing will lead in the development, implementation, and execution of specific marketing plans. The incumbent will assume responsibility for building and implementing marketing programs, monitor customer needs, and evaluating the effectiveness of the various marketing initiatives. The Director of Marketing will initially have at least 1 direct report and will be responsible for building a best-in-class marketing team to support the growth of this business until. This individual must be a “player coach” and be prepared to be a strategic leader and execute on the strategy when needed. Expertise building engaging online communities and creating content marketing based on data and research.? Advanced writing and editing skills, and a high bar for quality.? A collaborative approach, teaming across functions and with partners. Experience re-purposing existing content into new content types for use in diverse channels.? An understanding of modern CMS and UX; ability to supervise content creation on AEM, Wordpress, etc.). Experience setting and measuring performance against content and channel metrics.? Detailed knowledge of current online tools and marketing trends, including SEO, funnel analytics, community management, etc. Ability to work independently with minimum supervision. Excellent aptitude for detail and accuracy and analytical skills. Bachelor’s Degree is required, a master’s degree in marketing or an MBA is preferred. 10+ years of marketing experience at a successful consumer education technology brand. ETS is mission driven and action oriented We are passionate about hiring innovative thinkers who believe in the promise of education and lifelong learning. We are energized by cultivating growth, innovation, and continuous transformation for the next generation of rising professionals as leaders. In support of this ETS offers multiple Business Resource Groups (BRG) for you to learn and advance your career growth! As a not-for-profit organization we will encourage you to lean in to your passion for volunteering. At ETS you may qualify for up to an additional 8 hours of PTO for volunteer work on causes that are important to you! ETS is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, or any other characteristic protected by law. We believe in creating a work environment where all individuals are treated with respect and dignity. Show more Show less

About ETS ETS is a global education and talent solutions organization enabling lifelong learners worldwide to be future-ready. For more than 75 years, we've been advancing the science of measurement to build benchmarks for fair and valid skill assessment across cultures and borders. Our worldwide impact extends through our renowned assessments including TOEFL®, TOEIC®, GRE® and Praxis® tests, serving millions of learners in more than 200 countries and territories. Through strategic acquisitions, we've expanded our global capabilities: PSI strengthens our workforce assessment solutions, while Edusoft, Kira Talent, Pipplet, Vericant, and Wheebox enhance our educational technology and assessment platforms across critical markets worldwide. Through ETS Research Institute and ETS Solutions, we're partnering with educational institutions, governments, and organizations globally to promote skill proficiency, empower upward mobility, and unlock opportunities for everyone, everywhere. With offices and partners across Asia, Europe, the Middle East, Africa, and the Americas, we deliver nearly 50 million tests annually. Join us in our journey of measuring progress to power human progress worldwide. About Us ETS is a global education and talent solutions organization, enabling lifelong learners to be future ready. We advance the science of measurement to build the benchmarks for fair and valid skill assessment. We are committed to powering human progress by promoting skill proficiency, empowering upward mobility, and unlocking more opportunities for everyone, everywhere. For more than 70 years, we have developed products and services based on rigorous research and our belief in the power of learning. PSI Services powers world leading tests. Delivered with trusted science and the very best test taker experience. PSI supports test-takers on their journey to pursuing dreams and gaining certifications that are important to them. They believe that their dreams are worth working for; that their dreams are worth the effort. And we believe that too. This is our core purpose, to empower people to achieve their dreams. We do this by being the best provider of workforce solutions, which foster both technology and science to deliver the best solutions for our test takers. We are searching for top talent to join our PSI team and help grow our products and services. We have a creative, supportive, and inclusive culture where we empower people in their careers to be their authentic self and make the most of their great talent. At PSI, we are committed to helping people meet their potential and we believe that promoting diversity, equity and inclusion is critical to our success. That’s why you’ll find these ideals are intrinsic to our company culture and applied throughout the employee lifecycle. Learn more about what we do at: https://www.psiexams.com/ (ETS owned company – https://www.ets.org/ ) About The Role As a team lead you will be leading a team of Live Online proctors who are responsible for Adhering live examination from various schools, clients and organizations with high regard to the exam integrity and identity verification, eligibility verification, and test environment securities. This role is a key position within the growing ETS team. As we operate 24/7, team members will be required to work on a rotational shift. ETS will provide one-way cab service during off-hours only. Responsibilities You will be primarily responsible for coaching, training, and mentoring team members to optimize their performance and enhance customer experience throughout the exam process while focusing on process security and integrity. In the role you will: Build strong, trusting relationships within the team to enable a high performing team culture aligned to living our values. Provide clarity on performance, behavioral goals and expectations to your team to ensure that they can deliver against candidate experience, volume and quality targets. Actively maintain a talent pipeline for the team to ensure that workforce strategy objectives are achieved by guiding new employees and monitoring performance. Participate in the development, implementation, and updates of proctor agent training. Work closely with other managers and staff to assess and meet overall departmental goals. Coordinate work and vacation schedules of team members. Ensure proctoring service is delivered with highest quality while maintaining security and integrity of the service standards. Provide regular data driven input into business plan, goals and measures to improve efficiency, effectiveness and customer satisfaction. Identify opportunities to innovate and create new business operations practices/approaches to improve efficiency and effectiveness. Adhere to ethical standards and comply with the laws and regulations applicable to your job function. 5+ years of related experience? Bachelor’s Degree or equivalent experience? Experience showcasing managed a team with at least 15+ FTE? Ability to logically assess difficult situations in a timely manner keeping in mind fairness between candidate and employee policies and procedures.?? Technical savvy to multi-task and navigate through multiple computer systems and applications, simultaneously, with speed and accuracy.? Strong written and communication skills to be able to converse effectively and naturally? Required B2 level English proficiency Flexibility to work in rotational shifts Proven record to meet team’s performance goals and metrics while maintaining high team morale.? ETS is mission driven and action oriented We are passionate about hiring innovative thinkers who believe in the promise of education and lifelong learning. We are energized by cultivating growth, innovation, and continuous transformation for the next generation of rising professionals as leaders. In support of this ETS offers multiple Business Resource Groups (BRG) for you to learn and advance your career growth! As a not-for-profit organization we will encourage you to lean in to your passion for volunteering. At ETS you may qualify for up to an additional 8 hours of PTO for volunteer work on causes that are important to you! ETS is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, or any other characteristic protected by law. We believe in creating a work environment where all individuals are treated with respect and dignity. Show more Show less

About ETS ETS is a global education and talent solutions organization enabling lifelong learners worldwide to be future-ready. For more than 75 years, we've been advancing the science of measurement to build benchmarks for fair and valid skill assessment across cultures and borders. Our worldwide impact extends through our renowned assessments including TOEFL®, TOEIC®, GRE® and Praxis® tests, serving millions of learners in more than 200 countries and territories. Through strategic acquisitions, we've expanded our global capabilities: PSI strengthens our workforce assessment solutions, while Edusoft, Kira Talent, Pipplet, Vericant, and Wheebox enhance our educational technology and assessment platforms across critical markets worldwide. Through ETS Research Institute and ETS Solutions, we're partnering with educational institutions, governments, and organizations globally to promote skill proficiency, empower upward mobility, and unlock opportunities for everyone, everywhere. With offices and partners across Asia, Europe, the Middle East, Africa, and the Americas, we deliver nearly 50 million tests annually. Join us in our journey of measuring progress to power human progress worldwide. The Senior Executive Database will be playing a crucial role in software development, requiring a strong foundation in MySQL database, problem-solving skills, and the ability to work collaboratively to deliver robust and scalable applications. Key Responsibilities Manage My SQL Server databases through multiple product life cycle environments, from development to mission-critical production systems. Configure and maintain database servers and processes, including monitoring of system health and performance, to ensure high levels of performance, availability, and security. Assist developers with complex query tuning and schema refinement. Provide 24x7 support for critical production systems. Perform scheduled maintenance and support release deployment activities after hours. Share domain and technical expertise, providing technical mentorship and cross-training to other peers and team members. Knowledge of any BI Tool (Power BI, Tableau, Google Data Studio). Knowledge of cloud (AWS/AZURE/GCP). Why Join ETS? Be at the forefront of AI-driven assessment innovation. Lead a high-impact technology team shaping the future of skill measurement. Work in a fast-paced, growth-driven environment with global exposure. Collaborate with an innovative and self-driven team Minimum 2+ Years of Strong MySQL background Proven work experience as SQL Developer or other related profile Tech oriented and results driven. Demonstrable experience with MySQL/PL-SQL metrics Knowledge of MySQL Databases Decent experience with recent versions of MySQL. Proficient in writing and optimizing MySQL statements. Excellent active listening, coordination, and presentation skills Degree in B.Tech/BE or related field Proven work experience as SQL Developer or other related profile Tech oriented and results driven. Demonstrable experience with MySQL/PL-SQL metrics Knowledge of MySQL Databases Decent experience with recent versions of MySQL. Proficient in writing and optimizing MySQL statements. Excellent active listening, coordination, and presentation skills ETS is mission driven and action oriented We are passionate about hiring innovative thinkers who believe in the promise of education and lifelong learning. We are energized by cultivating growth, innovation, and continuous transformation for the next generation of rising professionals as leaders. Â In support of this ETS offers multiple Business Resource Groups (BRG) for you to learn and advance your career growth! As a not-for-profit organization we will encourage you to lean in to your passion for volunteering. Â At ETS you may qualify for up to an additional 8 hours of PTO for volunteer work on causes that are important to you! ETS is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, or any other characteristic protected by law. We believe in creating a work environment where all individuals are treated with respect and dignity. Show more Show less

About ETS ETS is a global education and talent solutions organization enabling lifelong learners worldwide to be future-ready. For more than 75 years, we've been advancing the science of measurement to build benchmarks for fair and valid skill assessment across cultures and borders. Our worldwide impact extends through our renowned assessments including TOEFL®, TOEIC®, GRE® and Praxis® tests, serving millions of learners in more than 200 countries and territories. Through strategic acquisitions, we've expanded our global capabilities: PSI strengthens our workforce assessment solutions, while Edusoft, Kira Talent, Pipplet, Vericant, and Wheebox enhance our educational technology and assessment platforms across critical markets worldwide. Through ETS Research Institute and ETS Solutions, we're partnering with educational institutions, governments, and organizations globally to promote skill proficiency, empower upward mobility, and unlock opportunities for everyone, everywhere. With offices and partners across Asia, Europe, the Middle East, Africa, and the Americas, we deliver nearly 50 million tests annually. Join us in our journey of measuring progress to power human progress worldwide. The Senior Automation Engineer is a member of an IT Service Delivery Team and provides a wide variety of automation functions. The Automation Engineer brings expertise in the implementation of automation to support the development, testing, and release of software. The Automation Engineer works closely with their team or teams to understand their automation requirements, defines those processes, and implements the automation in the automation tool(s). Responsibilities Install, configure, support and maintain automation tools (Jenkins, Artifactory, Maven, sonarqube, Liquibase, Ansible, XL Deploy, etc.) Implement and maintain Infrastructure as code using Orchestration and configuration management tools like AWS Cloud Formation, Ansible, etc Implement and maintain Continuous Integration and Continuous Delivery using tools like Jenkins, Maven, GIT, Artifactory, Liquibase, XL Deploy, etc Implement and maintain Test Automation using tools like Selenium or SAHI Identify and propose solutions to improve the DevOps Pipeline / Automation Setup, configure, and maintain the service delivery team’s automation pipeline based on ETS standards Scirpt using Phyton, Unix Shell or Powershell to implement and improve automation pipeline Work closely with application teams in an agile development environment to deliver with quality Actively involved in developing load testing framework and running performance tests. Track and report on the quality of the implemented automation. Contribute and collaborate to design, document, and publish automation standards, principles, guidelines and best practices. Seek opportunities to increase the business value of the DevOps tool chain through research and investigation, application team input, automation options, POCs, etc. Adhere to ethical standards and comply with the laws and regulations applicable to your job function Education, Certifications, Or Special Licenses A bachelor’s degree in IT, Computer Science or Information Technology. Experience with programming with a modern programming language or an automation tool. Professional/technical certifications are highly desirable, such as AWS Associate certifications. Relevant Years Of Experience Required 3+ years of experience programming in a modern programming language. 3+ years of experience scripting with an automation tool/platform. Other Requirements (Specialized Skill Sets, Behavioral/technical) Solid understanding of Agile IT development methodology Solid understanding of Cloud technologies Solid experience of software testing approaches and methodologies Solid experience with DevOps and Automation tools such as Jenkins, Selenium, Sahi, Artifactory, Maven, Liquibase, Ansible, XL Deploy, Cloud Formation Template, etc. Strong communication and interpersonal skills and attention to details. ETS is mission driven and action oriented We are passionate about hiring innovative thinkers who believe in the promise of education and lifelong learning. We are energized by cultivating growth, innovation, and continuous transformation for the next generation of rising professionals as leaders. Â In support of this ETS offers multiple Business Resource Groups (BRG) for you to learn and advance your career growth! As a not-for-profit organization we will encourage you to lean in to your passion for volunteering. Â At ETS you may qualify for up to an additional 8 hours of PTO for volunteer work on causes that are important to you! ETS is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, or any other characteristic protected by law. We believe in creating a work environment where all individuals are treated with respect and dignity. Show more Show less

About ETS ETS is a global education and talent solutions organization enabling lifelong learners worldwide to be future-ready. For more than 75 years, we've been advancing the science of measurement to build benchmarks for fair and valid skill assessment across cultures and borders. Our worldwide impact extends through our renowned assessments including TOEFL®, TOEIC®, GRE® and Praxis® tests, serving millions of learners in more than 200 countries and territories. Through strategic acquisitions, we've expanded our global capabilities: PSI strengthens our workforce assessment solutions, while Edusoft, Kira Talent, Pipplet, Vericant, and Wheebox enhance our educational technology and assessment platforms across critical markets worldwide. Through ETS Research Institute and ETS Solutions, we're partnering with educational institutions, governments, and organizations globally to promote skill proficiency, empower upward mobility, and unlock opportunities for everyone, everywhere. With offices and partners across Asia, Europe, the Middle East, Africa, and the Americas, we deliver nearly 50 million tests annually. Join us in our journey of measuring progress to power human progress worldwide. PSI a wholly owned subsidiary of ETS is seeking a Financial Analyst to join our Financial Planning & Analysis team in India. The Financial Analyst is responsible for budgeting, forecasting, modeling, and reporting to ensure that the company's financial status stays on track. Responsibilities Analyze current and past trends in key performance indicators including all areas of revenue, cost of sales, expenses, and capital expenditures. Monitor performance indicators, highlighting trends and analyzing causes of unexpected variance. Support the development of Budgeting, Financial Forecasting, Operating Plan and Modeling tools (budget vs actual analysis, deep understanding of KPI metrics). Further improve and design new reports, including dashboard pages, to management based on information available in the financial systems (NetSuite, PBCS) to provide relevant data to help drive the business and grow profitably. Improve performance by evaluating processes to drive efficiencies and understand ROI in new projects supporting the business. Develop financial models and analyses to support strategic initiatives. Analyze financial information and reports to provide accurate and timely financial recommendations to management for decision making purposes. Supporting senior management team and department heads with in-depth analysis. Assist with project analysis, both as preparation of new projects, and once projects have started to follow up on the profitability. Provide decision support and work with and support the inter departmental / business units. Cash Flow and profit and loss analysis. Works closely with accounting to help ensure all costs and revenue is recorded in the appropriate period, and balance sheet items are clear and accurate. Ad-Hoc Reporting and Analysis. Quarterly and monthly financial reports. Minimum Requirements Advanced Microsoft Excel and PowerPoint skills. Proven understanding of Accounting Principals in constructing financial modeling and reports. Hands on experience in planning, reporting and data analysis. Experience in analyzing financial data and conducting presentations to stakeholders. Knowledge of planning systems and advanced use of Excel. Attention to details, synthesize, summarize data and present analysis in concise, insightful manner. Self-starter and problem solver. Effective communicator and team player. Comfortable work independently. Bachelor's Degree in Accounting or Finance. 3+ years’ experience in Financial Planning & Analysis for a US company. Required Competencies Navigating Challenges Problem Solving: Addresses root causes, not just symptoms. Identifies and considers context, constraints, and risks. Establishes a clear course of action when problems arise. Considers and explores what alternative solutions are available. Learning Agility: Applies skills/experiences/lessons learned effectively in completely new contexts. Tries different approaches when initial efforts fail. Learns quickly when facing new situations, grasping the complexity of the challenge. Applies principles and rules of thumb acquired through experience to effectively navigate new and challenging situations. Embracing Diversity: Interacts effectively and respectfully with people from diverse backgrounds. Celebrates and embraces diversity in people, perspectives, and ideas. Promotes respect for differences among people and encourages intentional inclusion of all. Takes steps to learn about others’ customs, traditions, histories, lifestyles, and values. Maintaining Support Communication: Listens actively and asks questions to verify own understanding. Conveys ideas and information clearly and concisely. Tailors method and content to the audience, message, and context. Asks questions to gain clarity. Customer Focus: Takes care to attend to customers’ needs and concerns and to ensure they feel valued. Identifies solutions which meet the unique needs and priorities of each customer. Provides prompt, respectful and attentive service. Strives to exceed customer expectations. Self-Sufficiency: Works effectively and productively on one’s own with minimal supervision. Resolves problems through ingenuity and resourcefulness. Demonstrates faith and confidence in one’s own abilities to get the work done. Reaches out for help when task, problem or situation exceeds own ability, the way forward is unclear, or potential negatives consequences are possible. Integrity: Acts according to ethical values and principles without compromise. Communicates in an authentic, open, and sincere way with others. Provides honest and reliable information, refraining from cheating, lying, and misrepresentations. Builds trust by demonstrating consistency between words and actions. Accountability: Assumes ownership for the success of tasks and projects. Puts forth best effort consistently on all responsibilities. Sees tasks and commitments through to resolution. Accepts responsibility for own mistakes and failures. Compliance: Works within organizational constraints. Follows established and/or recommended principles and processes. Uses organizational policies and procedures to guide decisions and action planning. Meets industry and organizational rules and standards. Operating Ethically Integrity: Acts according to ethical values and principles without compromise. Communicates in an authentic, open, and sincere way with others. Provides honest and reliable information, refraining from cheating, lying, and misrepresentations. Builds trust by demonstrating consistency between words and actions. Accountability: Assumes ownership for the success of tasks and projects. Puts forth best effort consistently on all responsibilities. Sees tasks and commitments through to resolution. Accepts responsibility for own mistakes and failures. Compliance: Works within organizational constraints. Follows established and/or recommended principles and processes. Uses organizational policies and procedures to guide decisions and action planning. Meets industry and organizational rules and standards ETS is mission driven and action oriented We are passionate about hiring innovative thinkers who believe in the promise of education and lifelong learning. We are energized by cultivating growth, innovation, and continuous transformation for the next generation of rising professionals as leaders. In support of this ETS offers multiple Business Resource Groups (BRG) for you to learn and advance your career growth! As a not-for-profit organization we will encourage you to lean in to your passion for volunteering. At ETS you may qualify for up to an additional 8 hours of PTO for volunteer work on causes that are important to you! ETS is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, or any other characteristic protected by law. We believe in creating a work environment where all individuals are treated with respect and dignity. Show more Show less

About ETS ETS is a global education and talent solutions organization enabling lifelong learners worldwide to be future-ready. For more than 75 years, we've been advancing the science of measurement to build benchmarks for fair and valid skill assessment across cultures and borders. Our worldwide impact extends through our renowned assessments including TOEFL®, TOEIC®, GRE® and Praxis® tests, serving millions of learners in more than 200 countries and territories. Through strategic acquisitions, we've expanded our global capabilities: PSI strengthens our workforce assessment solutions, while Edusoft, Kira Talent, Pipplet, Vericant, and Wheebox enhance our educational technology and assessment platforms across critical markets worldwide. Through ETS Research Institute and ETS Solutions, we're partnering with educational institutions, governments, and organizations globally to promote skill proficiency, empower upward mobility, and unlock opportunities for everyone, everywhere. With offices and partners across Asia, Europe, the Middle East, Africa, and the Americas, we deliver nearly 50 million tests annually. Join us in our journey of measuring progress to power human progress worldwide. Position Summary Reporting to the Director - Technical Accounting & Financial Reporting this individual is responsible for leading the financial consolidation and reporting processes across the Enterprise. The individual will assist in ensuring Enterprise transactions are in compliance with US GAAP and prudent internal controls by compiling financial results and verifying their accuracy and completeness, on a consolidated basis. This individual will have a role in the implementation of new accounting pronouncements relative to financial reporting and ensure adherence to consolidation process internal controls. The individual will further have a role in the implementation of new systems and process to automate financial reporting. The individual must possess a good understanding of accounting and ability to obtain a comprehensive understanding of transaction flow within the Enterprise’s multiple ledgers and financial system environment. To be successful in this position, the individual must sustain the confidence of the Enterprise finance team through resolution and documentation of complex financial issues/ process, make recommendations for improvement and obtain necessary information from personnel with competing priorities. Primary Responsibilities Consolidation Maintain the Enterprise’s financial consolidation system and produce required monthly, quarterly and annual financial reporting. Work directly with Subsidiary finance personnel to monitor, verify and enhance financial data and the reporting of transactions. Maintain the books, records and reporting of Enterprise holding companies. Assist in the reconciliation and reporting of intercompany transactions. Work directly with Financial Business Solutions and IT to incorporate changes in the financial reporting system as required. Policy and Internal Controls Enhance policy and internal controls by documenting key control points and procedures related to financial reporting processes including but not limited to: Desktop procedures over financial reporting processes – consolidations, flash, board packages, bank packages. Statutory reporting – Procedures and checklists must ensure filing due date compliance and reconciliation controls are implemented (US GAAP vs. Local GAAP). Management Financial Reporting Compile and review documentation supporting the audited consolidated financial statements and accompanying footnotes. Compile and lead requests for the approval to distribute Enterprise financial statements. Prepare reports that are presented to the Enterprise’s Board of Trustees. Prepare quarterly and annual debt covenant compliance ratios and compile requisite financial support. Assist auditors by preparing analytical schedules and responding to their inquiries. Compile and review certain balance sheet accounts. Participate in departmental and entity-wide projects, and perform other duties as assigned and necessary Noteworthy Process Outputs And Deliverables Month end close – timely and accurate closing Reporting – ability to clearly and concisely summarize and report key information Complete set of Enterprise’s catalog of financial reports Documentation of core financial cycles via flowcharts, checklists, narratives and procedures Repository of financial requests to secure / centralized database Internal control updates / Audit committee and Board updates Analysis – ability to understand the “root” operational causes that drive the financial results Collaboration – ability to work with business partners to ensure deliverables are met Knowledge of GAAP and accounting department procedures EDUCATION AND EXPERIENCE - (technical knowledge, skills and abilities an employee needs to successfully perform the position level; please distinguish between “required” and “preferred”) Bachelor’s degree in Accounting CPA or Charted Accountant Minimum 5+ years progressive accounting experience Combination of Public and Private accounting and audit experience Knowledge/Skills Proficiency with large scale enterprise systems and mastery of Microsoft Office applications (e.g. Excel) PeopleSoft experience preferred Experience with ERP system implementations a plus Strong interpersonal and collaborative skills to achieve business relationships across multiple constituencies Results Oriented: Demonstrates ownership of assigned accountabilities and accomplishes associated outcomes on-time in a repeatable and sustainable manner ETS is mission driven and action oriented We are passionate about hiring innovative thinkers who believe in the promise of education and lifelong learning. We are energized by cultivating growth, innovation, and continuous transformation for the next generation of rising professionals as leaders. Â In support of this ETS offers multiple Business Resource Groups (BRG) for you to learn and advance your career growth! As a not-for-profit organization we will encourage you to lean in to your passion for volunteering. Â At ETS you may qualify for up to an additional 8 hours of PTO for volunteer work on causes that are important to you! ETS is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, or any other characteristic protected by law. We believe in creating a work environment where all individuals are treated with respect and dignity. Show more Show less

About ETS ETS is a global education and talent solutions organization enabling lifelong learners worldwide to be future-ready. For more than 75 years, we've been advancing the science of measurement to build benchmarks for fair and valid skill assessment across cultures and borders. Our worldwide impact extends through our renowned assessments including TOEFL®, TOEIC®, GRE® and Praxis® tests, serving millions of learners in more than 200 countries and territories. Through strategic acquisitions, we've expanded our global capabilities: PSI strengthens our workforce assessment solutions, while Edusoft, Kira Talent, Pipplet, Vericant, and Wheebox enhance our educational technology and assessment platforms across critical markets worldwide. Through ETS Research Institute and ETS Solutions, we're partnering with educational institutions, governments, and organizations globally to promote skill proficiency, empower upward mobility, and unlock opportunities for everyone, everywhere. With offices and partners across Asia, Europe, the Middle East, Africa, and the Americas, we deliver nearly 50 million tests annually. Join us in our journey of measuring progress to power human progress worldwide. The Senior Manager, Competitive Intelligence is responsible for monitoring, analyzing, and reporting on industry, market, and competitor developments and the identification and evaluation of new business opportunities. The incumbent will support Business Units and Brand Teams by developing and communicating insightful and actionable business intelligence for strategic decision-making to support strategy formulation, business and marketing plans, new product development, and business development initiatives. Responsibilities Monitor and analyze industry trends to report out on market intelligence and developments. Provide insights on competitor strategies, strengths, weaknesses, opportunities, threats and strategic plans. Conduct market sizing and opportunity assessments using TAM/SAM/SOM frameworks and methodologies to quantify market potential and prioritize existing or emerging market opportunities Prepare and communicate industry, market and competitive intelligence with business implications and actionable recommendations for ETS strategies and business investments. This includes developing market forecasts and scenario planning models to support strategic decision making Make presentations to C-level executives, Brand Teams, Strategic Business Units (SBU) and other business stakeholders. Lead cross-functional market and competitive intelligence team by providing key strategic intelligence, managing action items and providing a venue for strategic discussions to take place. Serve as the competitive intelligence subject matter expert on Brand Teams and other teams as needed. Build and maintain an active network of internal and external intelligence sources. Develop and maintain a bank of relevant secondary data sources. Identify and evaluate prospective business partners and acquisition candidates. Conduct primary and secondary research. Gather and analyze industry, market and competitor intelligence. Respond to ad hoc key business questions with expert analysis. Design and manage third-party market and market and competitive intelligence studies. Manage consultants to ensure achievement of project objectives within established deadlines and budgets. Attend industry conferences and provide reports on industry, market trends and competitor developments. Adhere to ethical standards and comply with the laws and regulations applicable to the job function EDUCATION Bachelor's degree in business or a related field required Master’s degree strongly preferred Experience 10 years of work experience in strategic consulting, market analysis and/or finance.? Specific competitive intelligence experience is a plus. Ability to travel?(up to 15% of work hours). Skills Deep understanding of education and skills to development industry dynamics, market trends and competitive landscapes Superior ability to interpret, integrate qualitative and quantitative data, employing advanced analytical methods for market sizing (TAM, SAM, SOM) forecasting and scenario planning to support strategic business decisions. Excellent ability to synthesize large amounts of data into concise, written reports and presentations, with strategic implications and actionable recommendations. Strong, written and oral communication skills with the ability to make presentations to C-level executives. Proficiency in developing market forecasts and scenario models to anticipate industry changes and inform long-term strategy Ability to read and interpret financial statements. Strong analytical and problem-solving skills. Ability to effectively manage multiple, concurrent projects and meet deadlines. Ability to work independently and in a team environment, functioning in a results-orientated manner. Excellent interpersonal skills. Ability to forge good working relationships with internal clients at all levels, industry experts/analysts and service providers. Flexible work style, sufficient to function effectively with changing directives and priorities, where all information is not known. Good interviewing skills to support collection of competitive intelligence. Excellent functional abilities with Excel, PowerPoint and Word. ETS is mission driven and action oriented We are passionate about hiring innovative thinkers who believe in the promise of education and lifelong learning. We are energized by cultivating growth, innovation, and continuous transformation for the next generation of rising professionals as leaders. Â In support of this ETS offers multiple Business Resource Groups (BRG) for you to learn and advance your career growth! As a not-for-profit organization we will encourage you to lean in to your passion for volunteering. Â At ETS you may qualify for up to an additional 8 hours of PTO for volunteer work on causes that are important to you! ETS is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, or any other characteristic protected by law. We believe in creating a work environment where all individuals are treated with respect and dignity. Show more Show less

About ETS ETS is a global education and talent solutions organization enabling lifelong learners worldwide to be future-ready. For more than 75 years, we've been advancing the science of measurement to build benchmarks for fair and valid skill assessment across cultures and borders. Our worldwide impact extends through our renowned assessments including TOEFL®, TOEIC®, GRE® and Praxis® tests, serving millions of learners in more than 200 countries and territories. Through strategic acquisitions, we've expanded our global capabilities: PSI strengthens our workforce assessment solutions, while Edusoft, Kira Talent, Pipplet, Vericant, and Wheebox enhance our educational technology and assessment platforms across critical markets worldwide. Through ETS Research Institute and ETS Solutions, we're partnering with educational institutions, governments, and organizations globally to promote skill proficiency, empower upward mobility, and unlock opportunities for everyone, everywhere. With offices and partners across Asia, Europe, the Middle East, Africa, and the Americas, we deliver nearly 50 million tests annually. Join us in our journey of measuring progress to power human progress worldwide. We’re looking for a thoughtful and creative UX/UI Designer with a passion for designing web-based experiences that drive meaningful user actions —whether that’s submitting a lead form, exploring key content, or completing a purchase. With 3-5 years of experience , the ideal candidate brings a strong user-centered mindset and a proven ability to translate complex requirements into elegant, intuitive, and performance-driven design solutions. You’ll work closely with product owners, marketers, and developers to create high-impact digital experiences that guide users through intentional journeys across our websites Responsibilities Design and prototype user experiences that align with business objectives—whether optimizing for lead capture, engagement, or online transactions. Develop user flows, wireframes, high-fidelity mockups, and interactive prototypes that support both marketing and commerce experiences. Apply UX best practices to streamline key customer journeys, reduce friction, and increase conversion across different types of user paths. Collaborate with cross-functional teams to validate designs through A/B testing, user feedback, and behavioral analytics. Contribute to and maintain a consistent design system, ensuring visual and functional cohesion across all web experiences. Help identify user pain points and opportunities for improvement through research, heuristics, and usability evaluations. Education, Certifications, Or Special Licenses A Bachelor’s degree or higher in design and/or technology-related field of study (computer science, information technology, educational technology, Human-Computer Interaction (HCI), user design, or web/graphic design) or the equivalent combination of education and experience from which comparable knowledge, experience, certification can be acquired is required. Relevant Years Of Experience Required Three (3) or more years of professional experience in web design Experience designing for lead generation, online transactions, or personalized content journeys. Familiarity with A/B testing tools like Optimizely, Adobe Target, or Google Optimize. Exposure to CMS and commerce platforms such as AEM and Salesforce Commerce Cloud Understanding of accessibility standards (WCAG) and inclusive design principles. Required Skills A strong portfolio showcasing thoughtful design work that improves user outcomes and meets business goals. Proficiency with Figma (or similar tools), and an understanding of how design decisions impact development (HTML/CSS awareness is a plus). Experience designing responsive, mobile-friendly interfaces. Comfort working in Agile environments and with cross-disciplinary stakeholders including marketing, product, and engineering teams. Strong communication and problem-solving skills with an ability to advocate for the user while balancing business needs. ETS is mission driven and action oriented We are passionate about hiring innovative thinkers who believe in the promise of education and lifelong learning. We are energized by cultivating growth, innovation, and continuous transformation for the next generation of rising professionals as leaders. Â In support of this ETS offers multiple Business Resource Groups (BRG) for you to learn and advance your career growth! As a not-for-profit organization we will encourage you to lean in to your passion for volunteering. Â At ETS you may qualify for up to an additional 8 hours of PTO for volunteer work on causes that are important to you! ETS is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, or any other characteristic protected by law. We believe in creating a work environment where all individuals are treated with respect and dignity. Show more Show less

About ETS ETS is a global education and talent solutions organization enabling lifelong learners worldwide to be future-ready. For more than 75 years, we've been advancing the science of measurement to build benchmarks for fair and valid skill assessment across cultures and borders. Our worldwide impact extends through our renowned assessments including TOEFL®, TOEIC®, GRE® and Praxis® tests, serving millions of learners in more than 200 countries and territories. Through strategic acquisitions, we've expanded our global capabilities: PSI strengthens our workforce assessment solutions, while Edusoft, Kira Talent, Pipplet, Vericant, and Wheebox enhance our educational technology and assessment platforms across critical markets worldwide. Through ETS Research Institute and ETS Solutions, we're partnering with educational institutions, governments, and organizations globally to promote skill proficiency, empower upward mobility, and unlock opportunities for everyone, everywhere. With offices and partners across Asia, Europe, the Middle East, Africa, and the Americas, we deliver nearly 50 million tests annually. Join us in our journey of measuring progress to power human progress worldwide. The Deputy Regional Manager / Regional Manager - Business Development is responsible for increasing revenue and driving growth for ETS products and services in the assigned territory. The role involves developing and managing client relationships, identifying and closing new business opportunities, and collaborating with internal teams to deliver high-quality solutions to education partners. The incumbent will serve as a key liaison between ETS and its regional stakeholders, including higher education institutions, agents, and industry partners, and will be responsible for executing strategic sales initiatives to achieve annual targets. Key Responsibilities Meet or exceed revenue targets for the assigned territory and individual sales goals. Manage regional sales expenses in alignment with revenue goals and budget allocations. Develop and execute territory and key account plans using consistent performance metrics. Identify and qualify new business opportunities, especially within higher education institutions. Lead prospects through the sales funnel — from qualification to closing deals. Leverage internal ETS resources (sales, marketing, FCE, and SBU teams) to drive strategic plans. Maintain an up-to-date CRM with client contacts, sales activity, and opportunity pipeline. Build deep product knowledge across ETS offerings to enable consultative selling. Design and deliver impactful presentations and product demonstrations. Represent ETS at education fairs, conferences, and national/state-level exhibits. Foster strong client relationships to support retention, satisfaction, and upselling Relevant Experience 10+ years of progressive experience in sales, business development, or account management, preferably in the education, assessments, study abroad, or edtech sectors. Proven track record of meeting or exceeding revenue targets in a B2B or B2I (business-to-institution) environment. Experience working with higher education institutions, agents, and education-related government or industry bodies. Strong exposure to territory management, client acquisition, and stakeholder engagement across large regions or diverse markets. Education Bachelor’s degree is required (preferably in Business or Marketing). Master’s degree (MBA or equivalent) is preferred and will be an advantage. Skills & Competencies Strong sales acumen with strategic thinking and execution ability. Excellent communication, presentation, and negotiation skills. Ability to independently manage a sales cycle, from lead generation to deal closure. Proficient in CRM tools, Microsoft Office Suite, and virtual collaboration platforms. High adaptability and problem-solving skills in a fast-paced, target-driven environment. Ability to collaborate cross-functionally with internal stakeholders Other Requirements (Specialized Skill Sets, Behavioral/technical) Willingness to travel extensively across the assigned region (up to 50%+ of the time). Flexible to work evenings and weekends as per client or event schedules. Strong understanding of regional education trends, regulatory frameworks, and competitor landscape. ETS is mission driven and action oriented We are passionate about hiring innovative thinkers who believe in the promise of education and lifelong learning. We are energized by cultivating growth, innovation, and continuous transformation for the next generation of rising professionals as leaders. Â In support of this ETS offers multiple Business Resource Groups (BRG) for you to learn and advance your career growth! As a not-for-profit organization we will encourage you to lean in to your passion for volunteering. Â At ETS you may qualify for up to an additional 8 hours of PTO for volunteer work on causes that are important to you! ETS is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, or any other characteristic protected by law. We believe in creating a work environment where all individuals are treated with respect and dignity. Show more Show less

About ETS ETS is a global education and talent solutions organization enabling lifelong learners worldwide to be future-ready. For more than 75 years, we've been advancing the science of measurement to build benchmarks for fair and valid skill assessment across cultures and borders. Our worldwide impact extends through our renowned assessments including TOEFL®, TOEIC®, GRE® and Praxis® tests, serving millions of learners in more than 200 countries and territories. Through strategic acquisitions, we've expanded our global capabilities: PSI strengthens our workforce assessment solutions, while Edusoft, Kira Talent, Pipplet, Vericant, and Wheebox enhance our educational technology and assessment platforms across critical markets worldwide. Through ETS Research Institute and ETS Solutions, we're partnering with educational institutions, governments, and organizations globally to promote skill proficiency, empower upward mobility, and unlock opportunities for everyone, everywhere. With offices and partners across Asia, Europe, the Middle East, Africa, and the Americas, we deliver nearly 50 million tests annually. Join us in our journey of measuring progress to power human progress worldwide. About Us PSI Services powers world leading tests. Delivered with trusted science and the very best test taker experience. PSI supports test-takers on their journey to pursuing dreams and gaining certifications that are important to them. They believe that their dreams are worth working for; that their dreams are worth the effort. And we believe that too. This is our core purpose, to empower people to achieve their dreams. We do this by being the best provider of workforce solutions, which foster both technology and science to deliver the best solutions for our test takers. We are searching for top talent to join our PSI team and help grow our products and services. We have a creative, supportive, and inclusive culture where we empower people in their careers to be their authentic self and make the most of their great talent. At PSI, we are committed to helping people meet their potential and we believe that promoting diversity, equity and inclusion is critical to our success. That’s why you’ll find these ideals are intrinsic to our company culture and applied throughout the employee lifecycle. Learn more about what we do at: https://www.psiexams.com/ (ETS owned company - https://www.ets.org/ ) About The Role Quality Invigilator is responsible for adhering live examination from various schools, clients and organizations with high regard to the exam integrity and identity verification, eligibility verification, and test environment securities. Primary job function is to monitor and proctor all assigned live/online exam taker and making sure the organizational requirements and rules were observed towards the whole test. While providing the highest level of meticulousness and span attention, the Quality Invigilator flags all possible behavior and actions that are not acceptable towards the school, client and organizations policies and rules. Additional duties and responsibilities as assigned. This role is a key position within the growing ETS team. As we operate 24/7, team members will be required to work on a rotational shift. ETS will provide one-way cab service during off-hours only. Primary Responsibilities Monitoring and proctoring live examination from exam taker coming from different schools, clients and organizations. Checking the irregularities or cheating during examination. Flags violations which also includes accurate time stamps. Validating test takers information and image through visual assessment. Corrects, edits, and adds violations when necessary. Works and communicates effectively with various levels of management. Identify and escalate priority issues. Adhere to ethical standards and comply with the laws and regulations applicable to your job function. Has a strong customer service skill, solid problem-solving skills with proficient attention to details. Knowledgeable in MS Office applications and other communication platforms. Ability to communicate effectively with the team, supervisors and other support positions. Ability to construct correspondence that is professional, concise, and grammatically correct. Consistent team player with positive attitude. Ability to multitask and stay well organized in a fast-paced environment. Meet B2 level English language proficiency or equivalent internationally recognized qualification. Minimum 1 year experience as a non-voice online proctoring or at least have a BPO experience is a must. ETS is mission driven and action oriented We are passionate about hiring innovative thinkers who believe in the promise of education and lifelong learning. We are energized by cultivating growth, innovation, and continuous transformation for the next generation of rising professionals as leaders. In support of this ETS offers multiple Business Resource Groups (BRG) for you to learn and advance your career growth! As a not-for-profit organization we will encourage you to lean in to your passion for volunteering. At ETS you may qualify for up to an additional 8 hours of PTO for volunteer work on causes that are important to you! ETS is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, or any other characteristic protected by law. We believe in creating a work environment where all individuals are treated with respect and dignity. Show more Show less

About ETS ETS is a global education and talent solutions organization enabling lifelong learners worldwide to be future-ready. For more than 75 years, we've been advancing the science of measurement to build benchmarks for fair and valid skill assessment across cultures and borders. Our worldwide impact extends through our renowned assessments including TOEFL®, TOEIC®, GRE® and Praxis® tests, serving millions of learners in more than 200 countries and territories. Through strategic acquisitions, we've expanded our global capabilities: PSI strengthens our workforce assessment solutions, while Edusoft, Kira Talent, Pipplet, Vericant, and Wheebox enhance our educational technology and assessment platforms across critical markets worldwide. Through ETS Research Institute and ETS Solutions, we're partnering with educational institutions, governments, and organizations globally to promote skill proficiency, empower upward mobility, and unlock opportunities for everyone, everywhere. With offices and partners across Asia, Europe, the Middle East, Africa, and the Americas, we deliver nearly 50 million tests annually. Join us in our journey of measuring progress to power human progress worldwide. The Business Systems Analyst (BSA), Senior functions as a liason between business units throughout ETS and the IT departments, participates in business process modeling and research efforts and completes business cases in support of IT projects. The incumbent works with the Strategic Business Unit (SBU) proposal team to develop the scope of work necessary to support the requirements of the proposal, identifies delivery solutions and works to develop cost reviews and prepare a technical response to the client that proposes solutions to meet business needs. This role participates in the formulation and definition of project scope and objectives for assigned departmental projects. Additionally, the BSA, Senior participates in requirements gathering and documentation and prepares detailed systems specifications from which programs are written or configured. The Senior Business Systems Analyst communicates with the IT team to ensure proper development, operationalization and delivery of technical solutions that fully adhere to corporate business objectives and meet user specifications for functionality and accuracy. Responsibilities Facilitate communication between IT, SBUs and clients Participate in software development groups and teams in requirements gathering, analysis, design, risk mitigation, programming/construction, unit testing and transition of applications into a production environment. Gather and document business requirements and functional/detail requirements Translate business requirements to functional and technical specifications Function as a liason between business areas and technical staff Develop scope of work to satisfy business goals and requirements Provide detailed review and documentation of costs for proposed solutions Work with system developers, test teams, process managers, and end users to ensure proposed solution is delivered according to schedule and with the required functionality Analyze/document new and existing processes and procedures Continuously review test plans and provide feedback on methodology when necessary Participate in conducting regularly scheduled reviews of newly proposed and exiting projects to ensure quality and accuracy is delivered to end users Maintain traceability matrix and manage change requests ? Function as contact for problem analysis and resolution Work as part of a team to conceptualize solutions for the improvement of business goals Apply industry standard analysis, documentation techniques where appropriate to assist in providing optimum solutions Follow SDLC (Software Development Lifecycle) processes Adhere to ethical standards and comply with the laws and regulations applicable to your job function. Education, Certifications, Or Special Licenses A Bachelors degree in Information Systems, Information Processing or business-related curricula, or an equivalent combination of education and experience from which comparable knowledge and abilities can be acquired is necessary Relevant Years Of Experience Required 5+ years of experience in defining/developing software products and/or managing software development efforts. Other Requirements Prior experience with software testing standards, practices, methods and tools Excellent planning, organization and problem identification skills Excellent information and data analysis skills Prior Experience In Financial Applications Preferred Demonstrated problem solving ability Excellent technical and business terminology to consult with clients, vendors and other internal staff Proven ability to work effectively on multiple projects simultaneously (balance workload) Ability to work in a collaborative, team-based environment ETS is mission driven and action oriented We are passionate about hiring innovative thinkers who believe in the promise of education and lifelong learning. We are energized by cultivating growth, innovation, and continuous transformation for the next generation of rising professionals as leaders. Â In support of this ETS offers multiple Business Resource Groups (BRG) for you to learn and advance your career growth! As a not-for-profit organization we will encourage you to lean in to your passion for volunteering. Â At ETS you may qualify for up to an additional 8 hours of PTO for volunteer work on causes that are important to you! ETS is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, or any other characteristic protected by law. We believe in creating a work environment where all individuals are treated with respect and dignity. Show more Show less

About ETS ETS is a global education and talent solutions organization enabling lifelong learners worldwide to be future-ready. For more than 75 years, we've been advancing the science of measurement to build benchmarks for fair and valid skill assessment across cultures and borders. Our worldwide impact extends through our renowned assessments including TOEFL®, TOEIC®, GRE® and Praxis® tests, serving millions of learners in more than 200 countries and territories. Through strategic acquisitions, we've expanded our global capabilities: PSI strengthens our workforce assessment solutions, while Edusoft, Kira Talent, Pipplet, Vericant, and Wheebox enhance our educational technology and assessment platforms across critical markets worldwide. Through ETS Research Institute and ETS Solutions, we're partnering with educational institutions, governments, and organizations globally to promote skill proficiency, empower upward mobility, and unlock opportunities for everyone, everywhere. With offices and partners across Asia, Europe, the Middle East, Africa, and the Americas, we deliver nearly 50 million tests annually. Join us in our journey of measuring progress to power human progress worldwide. About Us ETS is a global education and talent solutions organization, enabling lifelong learners to be future ready. We advance the science of measurement to build the benchmarks for fair and valid skill assessment. We are committed to powering human progress by promoting skill proficiency, empowering upward mobility, and unlocking more opportunities for everyone, everywhere. For more than 70 years, we have developed products and services based on rigorous research and our belief in the power of learning. PSI Services powers world leading tests. Delivered with trusted science and the very best test taker experience. PSI supports test-takers on their journey to pursuing dreams and gaining certifications that are important to them. They believe that their dreams are worth working for; that their dreams are worth the effort. And we believe that too. This is our core purpose, to empower people to achieve their dreams. We do this by being the best provider of workforce solutions, which foster both technology and science to deliver the best solutions for our test takers. We are searching for top talent to join our PSI team and help grow our products and services. We have a creative, supportive, and inclusive culture where we empower people in their careers to be their authentic self and make the most of their great talent. At PSI, we are committed to helping people meet their potential and we believe that promoting diversity, equity and inclusion is critical to our success. That’s why you’ll find these ideals are intrinsic to our company culture and applied throughout the employee lifecycle. Learn more about what we do at: https://www.psiexams.com/ (ETS owned company – https://www.ets.org/ ) About The Role As an Assistant Manager you will lead our team leads and the staff under their respective teams on a day-to-day basis. You will be leading a team of Live Online proctors who are responsible for Adhering live examination from various schools, clients and organizations with high regard to the exam integrity and identity verification, eligibility verification, and test environment securities. This role is a key position within the growing ETS team. As we operate 24/7, team members will be required to work on a rotational shift. ETS will provide one-way cab service during off-hours only. You will be primarily responsible for working as liaison with Operation leadership and our proctoring teams to plan and execute day-to-day functions while maintaining our higher quality standards. You will enforce strict shift adherence on the floor. You will work closely with workforce management teams to build weekly rosters and travel schedules. Your key insight into optimizing operations will help teams build various SOPs and streamline internal team functions. Bachelor's degree and above. Should have 6+ years of experience in Production/ Operation / Maintenance while working with large teams. Previous experience as team leader in a production environment or shown ability in a skilled operative position? Basic proficiency in utilizing spreadsheet software for data entry and simple analysis. Shows interest in identifying inefficiencies and contributing to process improvement initiatives within the team. Ability to manage basic tasks, set priorities, and meet deadlines in a dynamic operational environment. Demonstrates adaptability to learn new skills and adjust to the evolving demands of the role. Demonstrate ability to analyze & react to quality & performance metrics to drive quality & efficiencies within team Willingness to collaborate within the team and learn from experienced members in a supportive environment. Demonstrate sound business judgment, proven ability to influence others & strong decision-making skills Prepare and be part of monthly and quarterly business reviews Work with senior Operations Manager to manage attrition and onboard new staff Serve as liaison with staff, executives, senior leaders, stakeholders and department heads for the center Partner with other senior leaders in cross functional teams for decision-making, program management, and initiative implementation while maintaining KPI benchmark. Adhere to ethical standards, maintain confidentiality, and comply with the laws and regulations applicable to your job function. Strong analytical skills and the ability to interpret complex reports Excellent communication and collaboration skills, with the ability to influence stakeholders at all levels. Willingness to work in Shifts as per allocated roster and Country to work, fine to work in night shift as well. Required B2 level English proficiency. ETS is mission driven and action oriented We are passionate about hiring innovative thinkers who believe in the promise of education and lifelong learning. We are energized by cultivating growth, innovation, and continuous transformation for the next generation of rising professionals as leaders. In support of this ETS offers multiple Business Resource Groups (BRG) for you to learn and advance your career growth! As a not-for-profit organization we will encourage you to lean in to your passion for volunteering. At ETS you may qualify for up to an additional 8 hours of PTO for volunteer work on causes that are important to you! ETS is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, or any other characteristic protected by law. We believe in creating a work environment where all individuals are treated with respect and dignity. Show more Show less

About ETS ETS is a global education and talent solutions organization enabling lifelong learners worldwide to be future-ready. For more than 75 years, we've been advancing the science of measurement to build benchmarks for fair and valid skill assessment across cultures and borders. Our worldwide impact extends through our renowned assessments including TOEFL®, TOEIC®, GRE® and Praxis® tests, serving millions of learners in more than 200 countries and territories. Through strategic acquisitions, we've expanded our global capabilities: PSI strengthens our workforce assessment solutions, while Edusoft, Kira Talent, Pipplet, Vericant, and Wheebox enhance our educational technology and assessment platforms across critical markets worldwide. Through ETS Research Institute and ETS Solutions, we're partnering with educational institutions, governments, and organizations globally to promote skill proficiency, empower upward mobility, and unlock opportunities for everyone, everywhere. With offices and partners across Asia, Europe, the Middle East, Africa, and the Americas, we deliver nearly 50 million tests annually. Join us in our journey of measuring progress to power human progress worldwide. The Accounts Receivable Specialist for PSI is responsible for performing A/R functions across multiple subsidiaries in a shared services environment. This position performs day-to-day functions within the A/R environment, ensuring timely billing of and collections from PSI customers. The person in this role reports directly to an Accounts Receivable Manager, who oversees PSI A/R operations in the United States. This role is a full-time permanent position, with minimal travel required. Role Responsibilities Liaise with people across departments of in-house and outsourced A/R teams. Perform A/R functions including invoice processing, collections, refunds, credit issuance, disputes, credit memos, etc. Continue to decrease the number of days in the monthly close cycle in relation to A/R. Work proactively and effectively with other departments within the organization to continue to increase collaboration and improve business processes. Assist with the integration of new acquisitions into the existing A/R framework. Assist with developing proper course of action/resolution for all escalated inquiries/disputes from outsourced team. Process credit card voids/refunds to candidates. Process all A/R functions related to clients requiring security clearance. Assist with processing of check related deposits. Actively participate in the implementation of opportunities identified for the A/R function to drive operational efficiencies while maintaining accounting integrity. Assist in developing and ensure the effectiveness and adequacy of controls, policies and procedures for the corporate A/R functions; ensure compliance with corporate policies. Assist with preparation of documentation for SOX compliance. Assist Accounting Operations leads in preparing and/or delivering ad hoc or recurring Corporate reporting requests. Ad hoc projects/analyses as requested. Education to Bachelor’s degree level in Accounting, CPA preferred. 5+ years’ experience working with A/R principles. Advanced skills in MS Excel required (e.g. VLOOKUP), plus other MS Office software and NetSuite preferred. Demonstrable ability to partner with others across business units, solve problems to meet corporate objectives, manage time and communicate effectively. ETS is mission driven and action oriented We are passionate about hiring innovative thinkers who believe in the promise of education and lifelong learning. We are energized by cultivating growth, innovation, and continuous transformation for the next generation of rising professionals as leaders. Â In support of this ETS offers multiple Business Resource Groups (BRG) for you to learn and advance your career growth! As a not-for-profit organization we will encourage you to lean in to your passion for volunteering. Â At ETS you may qualify for up to an additional 8 hours of PTO for volunteer work on causes that are important to you! ETS is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, or any other characteristic protected by law. We believe in creating a work environment where all individuals are treated with respect and dignity. Show more Show less