What you ll do: Oversee day-to-day operations of the customer support department, ensuring timely resolution of customer requests. Handle escalations and manage key accounts, acting as the primary point of contact for critical issues. Lead hiring, training, and upskilling efforts to maintain a high-performing support team. Conduct performance reviews, identify top talent, and create succession plans. Implement and refine support processes to improve customer satisfaction. Keep the team informed of product updates, procedural changes, and emerging trends. Collaborate closely with Subject Matter Experts (SMEs) to upskill the team in both technical and soft skills. Analyze support metrics, prepare detailed reports, and recommend improvements. Assess ongoing training needs to ensure the team has the necessary skills and deep product knowledge. Deliver performance evaluations and manage disciplinary processes as needed. Monitor service quality to ensure the team consistently meets or exceeds customer expectations. Conduct regular audits to verify process compliance and identify areas for improvement. Coordinate with Product Development, QA, Cloud Operations, and other departments to enhance customer experience. Ensure all client issues are fully resolved, with no outstanding concerns since the last interaction. What you ll need to succeed: Bachelor s degree in computer science or equivalent. Minimum 5+ years of experience managing teams supporting international customers (preferably US) in application support. Strong understanding of support operations, including KPIs, CSAT surveys, and NPS. Proven ability to hire, train, and mentor teams for complex ERP product support. Ability to quickly grasp and master complex ERP product functionality. Experience collaborating with SMEs to upskill teams in technical and soft skills. Exceptional communication, interpersonal, and conflict resolution skills. Ability to multitask, prioritize, and remain impartial under pressure. Advanced proficiency in Reporting and Analysis through Excel. Experience with ServiceNow or a similar ticketing tool. Knowledge of SQL will be an added advantage. We offer a clear career path within the Customer Support function with opportunity for further career advancement into our Consulting and Product Development Teams. At Epicor, you can reach your full potential because growth for you means growth for us. Location : Bangalore Shift Timings : 5:30pm-2:30am IST / 6:30pm-3:30am IST #LI-VV1 #HYBRID About Epicor At Epicor, we re truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain. We re Proactive, Proud, Partners . Whatever your career journey, we ll help you find the right path. Through our training courses, mentorship, and continuous support, you ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we re the essential partners for the world s most essential businesses the hardworking companies who make, move, and sell the things the world needs. Competitive Pay & Benefits Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being. Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally. Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development. Education Support: Geographically specific programs to balance the cost of education with the benefits of continued learning and personal development. Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership. Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect. Global Mobility: Comprehensive support for international relocations and permanent residency processes. Equal Opportunities and Accommodations Statement Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you that s who we re interested in. If you have interest in this or any role- but your experience doesn t match every qualification of the job description, that s okay- consider applying regardless. We are an equal-opportunity employer. Recruiter: Vidya Vardhni

Duties & Responsibilities Provides coaching and mentoring to members of the Data Analytics team Responsible for development of analytics product packages as driven by Epicor product roadmap or customer contracts with key a focus on matching the final user experience to a business user case Performs research, analysis, and modeling on organizational data and has primary responsibility for the front-end analytics user experience Participates in cross functional analytics product teams including DW engineers, ETL software engineers, data sciences engineers, data production staff, aftermarket industry SMEs, and also directly engages customers to orchestrate the final analytics solution Investigates and integrates analytics technology and new data sources to keep our analytics solutions current in the fast evolving analytics market space Develops and applies algorithms or models to key business metrics with the goal of improving operations or answering business questions Mines and analyzes complex and unstructured data sets using advanced statistical methods for use in data driven decision making Partners with product operations managers and staff in developing and delivering high analytics availability and performance to meet or exceed customer contract service levels. Knowledge, Skills & Abilities Oral and written communication skills Problem/situation analysis on complex issues Ability to identify and seek needed information/research skills Analytical thinking skills, statistical knowledge, technical expertise and mathematical skills Experience using SQL and Python to analyze large datasets Advanced knowledge in one or more analytics front end toolsets such as such as Microstrategy, PowerBI, or Tableau Background and experience in medium to large IT initiatives leveraging formalized requirements, agile/iterative development methods, and formalized change management processes Creative, flexible, and collaborative in approach to technical problem solving and data driven design Experience using SQL to analyze large datasets Exposure to database modeling and data warehousing principles Experience implementing data science routines in R and/or Python Experience using data visualization and high volume BI tools such as Tableau and MicroStrategy AI/ML Saas Qualifications 6+ years experience and demonstrated success/knowledge in building, deploying, and supporting large scale analytics solutions 2+ years of Applied analytics experience Bachelor’s degree computer science/statistics or related field (or equivalent experience) About Epicor At Epicor, we’re truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain. We’re Proactive, Proud, Partners. Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs. Competitive Pay & Benefits Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being. Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally. Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development. Education Support: Geographically specific programs to balance the cost of education with the benefits of continued learning and personal development. Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership. Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect. Global Mobility: Comprehensive support for international relocations and permanent residency processes. Equal Opportunities and Accommodations Statement Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that’s who we’re interested in. If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless. We are an equal-opportunity employer. Recruiter Zeba Bahzad Khazi Show more Show less

Confers with customers via phone, email or chat to diagnose technical and/or system problem troubleshoot, repair and test solutions. Fully documents and escalates if necessary. Follows procedures to troubleshoot client-server software application issues that may involve Microsoft SQL, web servers, credit card payment terminals, network printers, and Android/IOS devices. Responds to situations where standard procedures have failed to isolate or correct system or software failures through customer-centric interpersonal skills and providing technical product knowledge. Stays up-to-date with software updates and/or changes to be able to provide timely and accurate solutions to customers. Assists with system setup, configuration, and/or use of programming and integration tools and techniques that aid in the customization, extension and integration of products. Addresses concerns brought up by other departments such as customer experience or sales Assists in mentoring other team members. Contributes and uses departments knowledge base articles and FAQs. Knowledge, Skills & Abilities: Ability to effectively communicate both verbally and in writing Customer experience skills Knowledge of specific system application fundamentals and business processes Strong problem solving and troubleshooting skills Experience in a support environment with high call volumes desired SaaS or e-Commerce experience Qualifications: 3+ years applicable experience and demonstrated success/knowledge Industry knowledge/experience

Perform job and salary analyses to assist in evaluating internal equity, external competitiveness and legal compliance. Provide recommendations to business leaders regarding development of company salary structure, FLSA exemptions, job revisions and organizational structures. Review and analyze hourly and salaried job information and review, revise and/or write job descriptions based on discussions with managers. Audit jobs for content and prepares job descriptions reflecting job responsibilities, activities, duties and requirements Participate in salary surveys, perform survey job matching, and conduct ad-hoc benchmarking and market research as needed. Actively conduct data analysis, data modeling and reporting; interpret results, present findings to stakeholders and recommend changes as needed. Support administration of the merit and incentive planning processes. Assist in the development, implementation and administration of compensation programs Communicate with management regarding employee compensation issues. What you need to succeed: Understanding of compensation market analysis, plan design and administration. Analytical thinker with the ability to understand, interpret and communicate the meaning of the data being presented. Project management, change management, communication, problem solving, and critical thinking skills. High level of discretion in dealing with confidential and sensitive information and demonstrated ability to manage through ambiguity. Strong customer service focus and excellent oral/written communication skills. What could set you apart: 1+ years applicable experience and demonstrated success/knowledge bachelor s degree (or equivalent experience)

Join our team as a Product Developer and be at the forefront of building innovative software solutions. As a crucial member of the team, you'll leverage your software development expertise in . Net, Rest API , Angular , Azure technologies to create exceptional products that drive our company's success. What You Will Be Doing Collaborate with cross-functional teams including product managers, designers, and other developers to understand requirements and translate them into production quality working software. Troubleshoot and resolve technical issues, optimize application performance, and ensure smooth operations. Build and maintain applications using .Net, Angular, Web API, Rest. Build automation using Git CI/CD. Ability to provide accurate estimates of work and delivers work on time with good quality. Should be open to learn new technologies whenever required or asked for. Stay up to date with industry trends, emerging technologies, and best practices in Full Stack development python, Azure, and automation. Should have a good knowledge on Agile methodology. What You Will Likely Bring 3 to 5 years of experience with bachelor’s degree Knowledge on Cloud Tech Stack is added Advantage. Strong analytical and communication skills. Familiarity with Agile methodologies. A growth mindset with a collaborative and problem-solving attitude. A Learning mindset, openness to feedback, and ability to work in a collaborative team. Strong programming skills in .Net, C#. Core Concepts of OOPS, Design Principles, Multithreading Proficiency in frontend technologies such as Angular. Experience with SQL Server/ Postgres and NoSQL databases. About Epicor At Epicor, we’re truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain. We’re Proactive, Proud, Partners. Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs. Competitive Pay & Benefits Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being. Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally. Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development. Education Support: Geographically specific programs to balance the cost of education with the benefits of continued learning and personal development. Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership. Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect. Global Mobility: Comprehensive support for international relocations and permanent residency processes. Equal Opportunities and Accommodations Statement Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that’s who we’re interested in. If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless. We are an equal-opportunity employer. Recruiter Chaithra D B Show more Show less

We are seeking a Principal Kotlin/Java Developer with a proven track record of designing and delivering scalable, high-performance software solutions. This role requires a technical leader who can drive architectural decisions, mentor teams, and ensure best practices in software development. The ideal candidate is a strategic thinker, a hands-on coder, and a collaborative team player with deep expertise in Kotlin, Java, and Spring Boot . What You Will Be Doing Lead the design, development, and optimization of high-performance, scalable applications using Kotlin and Java. Define and enforce architectural best practices, ensuring maintainability and scalability. Guide and mentor development teams, fostering technical growth and best practices. Take ownership of complex system integrations, database design, and API development. Evaluate and introduce new technologies, tools, and methodologies to enhance development processes. Work across microservices and monolithic architectures, ensuring efficient system design. Lead code reviews and advocate for clean code principles and design patterns. Collaborate with cross-functional teams to define technical roadmaps and product strategy. What You Will Likely Bring 10+ years of experience in back-end or full-stack development. Expert-level proficiency in Kotlin and Java 8+. Deep expertise in Spring Boot and its ecosystem. Strong experience with SQL and NoSQL databases. Hands-on experience with microservices architecture and distributed systems. Strong knowledge of unit and integration testing, with frameworks such as JUnit, TestNG, Mocking, and Test Containers. Proven ability to lead, mentor, and set technical direction for development teams. Strong understanding of scalability, performance optimization, and security best practices. Experience working in distributed teams with strong communication and collaboration skills. What Could Set You Apart Experience with message brokers (e.g., RabbitMQ, Kafka). Knowledge of containerization with Kubernetes and Docker. Hands-on experience with Vaadin 8+, front-end technologies (JavaScript, CSS), or modern UI frameworks. About Epicor At Epicor, we’re truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain. We’re Proactive, Proud, Partners. Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs. Competitive Pay & Benefits Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being. Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally. Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development. Education Support: Geographically specific programs to balance the cost of education with the benefits of continued learning and personal development. Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership. Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect. Global Mobility: Comprehensive support for international relocations and permanent residency processes. Equal Opportunities and Accommodations Statement Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that’s who we’re interested in. If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless. We are an equal-opportunity employer. Recruiter Chaithra D B Show more Show less

Knowledge, Skills & Abilities 5+ years of experience in C#.NET, SQL , AI , and Web application development. Good hands on experience working with HTML5, CSS, JavaScript, SQL Server, WPF/WCF/Web services. Nice to have – Knowledge on backbone JS, Angular and Mobile app development using Cordova. Experience in Agile methodologies and scrum practices. Strong analytical and problem solving skills. Has experience in debugging and troubleshooting complex problems. Should have good oral and written communication skills. Able to effectively convey clear and concise thoughts on technical roadmap and status updates to peers Ability to work with stakeholders across geographies Well organized, attention to detail and focus on quality. Ability to learn new technology and industries quickly. Qualifications 5+ years of applicable experience and demonstrated success/knowledge. 2+ years of specialized/industry experience. Bachelor’s degree (or equivalent experience). #Hybrid About Epicor At Epicor, we’re truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain. We’re Proactive, Proud, Partners. Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs. Competitive Pay & Benefits Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being. Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally. Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development. Education Support: Geographically specific programs to balance the cost of education with the benefits of continued learning and personal development. Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership. Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect. Global Mobility: Comprehensive support for international relocations and permanent residency processes. Equal Opportunities and Accommodations Statement Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that’s who we’re interested in. If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless. We are an equal-opportunity employer. Recruiter Zeba Bahzad Khazi Show more Show less

The QA Manager will be responsible for managing the team of Quality Assurance engineers who are responsible for designing and implementing manual and automated test cases and defining corrective actions to ensure product quality. What you will do: 12+ years experience, Mastery of Assoc. Manager, Product QA duties and responsibilities. Leads manages a team of Quality Assurance engineers. Manages the release process from field tests through general release. Estimates, prioritizes, plans, and coordinates quality testing activities. Review requirements, specifications, and technical design documents to provide timely and meaningful feedback to development. Creates detailed, comprehensive, and well-structured test plans and test cases. Identifies, records, and documents defects and defect resolution. AOP Planning Conflict resolution between teams ensures the smooth functioning of the team. Plans and works with individuals to progress their careers following their career plans. It seeks to enhance operational efficiency by identifying areas for process improvement within the QA team and implementing best practices. Ensures the QA processes and deliverables comply with industry standards and regulatory requirements. Monitors and analyzes customer feedback and issues to continually improve the quality of the software from a user perspective. Creates and fosters a professional passionate quality assurance environment. Strong Communication skills to communicate their findings clearly and concisely to both technical and non-technical audiences. Demonstrates a problem-solving mentality and passion for quality. Retail Domain exp Hands on exp with some of the AI implementation / AI knowledge Good understanding of Devops and Cloud Ops What you will need to succeed: Ability to develop and mentor others. Strong knowledge of software QA methodologies, tools, automation, and processes. Strong communication skills, analytical skills, and thorough understanding of product development. Advanced knowledge of metrics as well as validation and verification techniques Excellent writing skills. Desired skills: 12+ years applicable experience and demonstrated success/knowledge. 3+ years managing and developing employees. 3+ years of specialized/industry experience. Bachelor s degree (or equivalent experience). #LI-CD1 #LI-HYBRID About Epicor At Epicor, we re truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain. We re Proactive, Proud, Partners . Whatever your career journey, we ll help you find the right path. Through our training courses, mentorship, and continuous support, you ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we re the essential partners for the world s most essential businesses the hardworking companies who make, move, and sell the things the world needs. Competitive Pay Benefits Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being. Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally. Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development. Education Support: Geographically specific programs to balance the cost of education with the benefits of continued learning and personal development. Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership. Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect. Global Mobility: Comprehensive support for international relocations and permanent residency processes. Equal Opportunities and Accommodations Statement Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you that s who we re interested in. If you have interest in this or any role- but your experience doesn t match every qualification of the job description, that s okay- consider applying regardless. We are an equal-opportunity employer. Recruiter: Chaithra D B, Smitha Machaiah

Duties & Responsibilities Mastery of Sr Business Analyst activities. Collaborates with internal stakeholders, product managers and developers to gather product requirements. Will work more directly with customers and have more domain knowledge. Writes business and customer requirements, including scope, priorities and acceptance criteria. Is an evangelist for Epicor at internal and outside events. Introduces new functional requirements and non-functional requirements. Writes specifications for new modules. Facilitates viability and cost of solution options with Product Management. Presents or completes customer demonstrations. Responsible for improvement of internal processes. Provides training and leadership to other Business Analysts. Performs demonstrations of sprint reviews. Builds out project plans and timelines for C-level Product leadership. Works with multiple scrum teams on more complex projects and oversees the work of junior level Business Analysts. Knowledge, Skills & Abilities Distribution/Manufacturing Domain expertise. Excellent written oral and communication skills. Experienced in negotiations to drive results. Ability to propose and implement new ideas. Ability to lead a team to meet deadlines (technical and time management) Customer service skills. Ability to lead and mentor others. Analytical thinking and creative problem-solving skills. Thought leader and change agent. Qualifications 8+ years progressive experience and demonstrated success/knowledge. 3+ years of experience in Distribution/Manufacturing ERP development. Bachelor’s degree Engineering (or equivalent experience). About Epicor At Epicor, we’re truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain. We’re Proactive, Proud, Partners. Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs. Competitive Pay & Benefits Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being. Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally. Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development. Education Support: Geographically specific programs to balance the cost of education with the benefits of continued learning and personal development. Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership. Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect. Global Mobility: Comprehensive support for international relocations and permanent residency processes. Equal Opportunities and Accommodations Statement Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that’s who we’re interested in. If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless. We are an equal-opportunity employer. Recruiter Smitha Machaiah Show more Show less

Duties & Responsibilities Mastery of Sr Business Analyst activities. Collaborates with internal stakeholders, product managers and developers to gather product requirements. Will work more directly with customers and have more domain knowledge. Writes business and customer requirements, including scope, priorities and acceptance criteria. Is an evangelist for Epicor at internal and outside events. Introduces new functional requirements and non-functional requirements. Writes specifications for new modules. Facilitates viability and cost of solution options with Product Management. Presents or completes customer demonstrations. Responsible for improvement of internal processes. Provides training and leadership to other Business Analysts. Performs demonstrations of sprint reviews. Builds out project plans and timelines for C-level Product leadership. Works with multiple scrum teams on more complex projects and oversees the work of junior level Business Analysts. Knowledge, Skills & Abilities Distribution/Manufacturing Domain expertise. Excellent written oral and communication skills. Experienced in negotiations to drive results. Ability to propose and implement new ideas. Ability to lead a team to meet deadlines (technical and time management) Customer service skills. Ability to lead and mentor others. Analytical thinking and creative problem-solving skills. Thought leader and change agent. Qualifications 8+ years progressive experience and demonstrated success/knowledge. 3+ years of experience in Distribution/Manufacturing ERP development. Bachelor s degree Engineering (or equivalent experience). About Epicor At Epicor, we re truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain. We re Proactive, Proud, Partners . Whatever your career journey, we ll help you find the right path. Through our training courses, mentorship, and continuous support, you ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we re the essential partners for the world s most essential businesses the hardworking companies who make, move, and sell the things the world needs. Competitive Pay & Benefits Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being. Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally. Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development. Education Support: Geographically specific programs to balance the cost of education with the benefits of continued learning and personal development. Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership. Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect. Global Mobility: Comprehensive support for international relocations and permanent residency processes. Equal Opportunities and Accommodations Statement Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you that s who we re interested in. If you have interest in this or any role- but your experience doesn t match every qualification of the job description, that s okay- consider applying regardless. We are an equal-opportunity employer. Recruiter: Smitha Machaiah

The Product QA Developer, Associate executes and automates test cases. This position also provides feedback on the products being tested and works closely with Product Development to resolve product quality issues. What Youll Do: Executes test checklists and scenarios to test new/existing product features and functionality. Creates test checklists and scenarios by analyzing detailed design specifications. Records defects found in testing using the approved defect tracking software. Communicates findings and exchanges information with internal groups. Creates, maintains, executes, and/or analyzes automation test cases. Run regression tests. What you will need to succeed: Basic understanding of Quality Assurance practices. Basic understanding of a client server and web application environments. Communication skills. Basic understanding of test automation principles. Basic understanding of scripting languages. Qualifications: 1+ years applicable experience and demonstrated success/knowledge. High school diploma. Bachelor s degree preferred. #LI-SH1 #Hybrid About Epicor At Epicor, we re truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain. We re Proactive, Proud, Partners . Whatever your career journey, we ll help you find the right path. Through our training courses, mentorship, and continuous support, you ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we re the essential partners for the world s most essential businesses the hardworking companies who make, move, and sell the things the world needs. Competitive Pay & Benefits Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being. Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally. Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development. Education Support: Geographically specific programs to balance the cost of education with the benefits of continued learning and personal development. Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership. Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect. Global Mobility: Comprehensive support for international relocations and permanent residency processes. Equal Opportunities and Accommodations Statement Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you that s who we re interested in. If you have interest in this or any role- but your experience doesn t match every qualification of the job description, that s okay- consider applying regardless. We are an equal-opportunity employer. Recruiter: Shweta Halyal

The Product Developer, Associate assists in developing and maintaining an Epicor product, working with members of the Product Development team. What Youll Do: Implements technical specifications and writes, reviews, and debugs code. Follows coding standards. Provides input on internal training materials. Works with Product QA for review and fix of test errors. What you will need to succeed: Knowledge or understanding of computer science fundamentals. Must have .Net/. NetCore, Web Api, Angular. Good to know - Adv concept of .NET, Design pattern, principle, Industrial Automation Domain Ability to work as part of a team. Ability to complete tasks on deadlines. Basic problem-solving skills. Qualifications 1+ years applicable experience and demonstrated success/knowledge. High school diploma. Bachelor s degree preferred. #LI-SH1 #Hybrid About Epicor At Epicor, we re truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain. We re Proactive, Proud, Partners . Whatever your career journey, we ll help you find the right path. Through our training courses, mentorship, and continuous support, you ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we re the essential partners for the world s most essential businesses the hardworking companies who make, move, and sell the things the world needs. Competitive Pay Benefits Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being. Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally. Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development. Education Support: Geographically specific programs to balance the cost of education with the benefits of continued learning and personal development. Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership. Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect. Global Mobility: Comprehensive support for international relocations and permanent residency processes. Equal Opportunities and Accommodations Statement Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you that s who we re interested in. If you have interest in this or any role- but your experience doesn t match every qualification of the job description, that s okay- consider applying regardless. We are an equal-opportunity employer. Recruiter: Shweta Halyal

The Business Analyst, Sr is responsible for analyzing internal and customer requirements, translating the requirements into specifications and designing solutions for issues that may arise to ensure the solutions meet the customer needs. What you will be doing: Collaborates with internal stakeholders, product managers and developers to gather product requirements. Will work more directly with customers and have more domain knowledge. Writes business and customer requirements, including scope, priorities and acceptance criteria Documents business and technical requirements and works with multiple teams to prioritize and validate features. Completes validation of product at the end of the development cycle. Discovers complex problems and requirements and designs solutions. Answers questions from development team about features and requirements, may collaborate with product management team as required. May present demonstrations of finished work to customers. Performs demonstrations of sprint reviews. Acts a mentor for other team members. Works on projects of greater complexity and uncertainty. Builds out project plans, priorities, and timelines for Product leadership Reviews and negotiates priorities with Product Management Identifies new scope as a result of demonstrations as we'll as prioritizes and completes impact analysis of scope changes. Works with 1-3 scrum teams. What you will likely bring: Performs work under minimal supervision. Problem solving skills. Ability to foster teamwork and collaboration Customer/client orientation. Analytical & strategic thinking skills. Mentorship skills. Domain expertise. Ability to negotiate. What could set you apart: 5 to 8 years applicable experience and demonstrated success/knowledge. 2+ years of specialized/industry experience. bachelors degree (or equivalent experience). Goo to have ERP financial modules Good to have understanding of reforms, compliance related reforms Competitive Pay & Benefits Health and we'llness: Comprehensive health and we'llness benefits designed to support your overall we'll-being. Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally. Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development. Education Support: Geographically specific programs to balance the cost of education with the benefits of continued learning and personal development. Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership. Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect. Global Mobility: Comprehensive support for international relocations and permanent residency processes.

What You Will Be Doing Coach and mentor PS Consultants ensuring consistent and high standards of service delivery. Interact with members of cross-functional teams. Assist Project Manager in determining direction, timelines, schedules and activities for an area of the project. Establish solid working relationships throughout the Epicor and Customer organizations. Possess accurate estimating skills for various project tasks. Ensure all deliverables in area of responsibility is delivered on time and on budget. Perform training and knowledge sharing with peers. Perform customer core team training. Keep up on skill / certifications for new or enhanced products. Obtain certain level of certification in an area outside of core competency. What You Will Likely Bring Ability to meet utilization targets and completes project deliverables on time Project management skills and strong technical background are required Ability to perform work plans, identify resource requirements, establish priorities for available resources and monitor the performance of project tasks Customer centric, results oriented, self-starter and able to work independently. Strong listening, verbal and written communication skills, including virtual presentations. Expertise in all core modules of the software Demonstrated knowledge across industry verticals Ability to travel up to 75% What Will Set You Apart 7+ years applicable manufacturing , supply chain , and/or manufacturing accounting experience, and/or demonstrated success/knowledge 5+ years of consulting experience preferred Bachelor’s degree preferred (or equivalent experience) Ongoing technical certifications to keep up with industry #HYBRID About Epicor At Epicor, we’re truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain. We’re Proactive, Proud, Partners. Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs. Competitive Pay & Benefits Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being. Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally. Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development. Education Support: Geographically specific programs to balance the cost of education with the benefits of continued learning and personal development. Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership. Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect. Global Mobility: Comprehensive support for international relocations and permanent residency processes. Equal Opportunities and Accommodations Statement Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that’s who we’re interested in. If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless. We are an equal-opportunity employer. Recruiter Vidya Vardhni Show more Show less

What You Will Be Doing Coach and mentor PS Consultants ensuring consistent and high standards of service delivery. Interact with members of cross-functional teams. Assist Project Manager in determining direction, timelines, schedules and activities for an area of the project. Establish solid working relationships throughout the Epicor and Customer organizations. Possess accurate estimating skills for various project tasks. Ensure all deliverables in area of responsibility is delivered on time and on budget. Perform training and knowledge sharing with peers. Perform customer core team training. Keep up on skill / certifications for new or enhanced products. Obtain certain level of certification in an area outside of core competency. What You Will Likely Bring Ability to meet utilization targets and completes project deliverables on time Project management skills and strong technical background are required Ability to perform work plans, identify resource requirements, establish priorities for available resources and monitor the performance of project tasks Customer centric, results oriented, self-starter and able to work independently. Strong listening, verbal and written communication skills, including virtual presentations. Expertise in all core modules of the software Demonstrated knowledge across industry verticals Ability to travel up to 75% What Will Set You Apart 7+ years applicable manufacturing , supply chain , and/or manufacturing accounting experience, and/or demonstrated success/knowledge 5+ years of consulting experience preferred Bachelor’s degree preferred (or equivalent experience) Ongoing technical certifications to keep up with industry #HYBRID About Epicor At Epicor, we’re truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain. We’re Proactive, Proud, Partners. Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs. Competitive Pay & Benefits Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being. Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally. Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development. Education Support: Geographically specific programs to balance the cost of education with the benefits of continued learning and personal development. Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership. Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect. Global Mobility: Comprehensive support for international relocations and permanent residency processes. Equal Opportunities and Accommodations Statement Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that’s who we’re interested in. If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless. We are an equal-opportunity employer. Recruiter Vidya Vardhni Show more Show less

Duties & Responsibilities Provides coaching and mentoring to members of the Data Analytics team Responsible for development of analytics product packages as driven by Epicor product roadmap or customer contracts with key a focus on matching the final user experience to a business user case Performs research, analysis, and modeling on organizational data and has primary responsibility for the front-end analytics user experience Participates in cross functional analytics product teams including DW engineers, ETL software engineers, data sciences engineers, data production staff, aftermarket industry SMEs, and also directly engages customers to orchestrate the final analytics solution Investigates and integrates analytics technology and new data sources to keep our analytics solutions current in the fast evolving analytics market space Develops and applies algorithms or models to key business metrics with the goal of improving operations or answering business questions Mines and analyzes complex and unstructured data sets using advanced statistical methods for use in data driven decision making Partners with product operations managers and staff in developing and delivering high analytics availability and performance to meet or exceed customer contract service levels. Knowledge, Skills & Abilities Oral and written communication skills Problem/situation analysis on complex issues Ability to identify and seek needed information/research skills Analytical thinking skills, statistical knowledge, technical expertise and mathematical skills Experience using SQL and Python to analyze large datasets Advanced knowledge in one or more analytics front end toolsets such as such as Microstrategy, PowerBI, or Tableau Background and experience in medium to large IT initiatives leveraging formalized requirements, agile/iterative development methods, and formalized change management processes Creative, flexible, and collaborative in approach to technical problem solving and data driven design Experience using SQL to analyze large datasets Exposure to database modeling and data warehousing principles Experience implementing data science routines in R and/or Python Experience using data visualization and high volume BI tools such as Tableau and MicroStrategy AI/ML Saas Qualifications 6+ years experience and demonstrated success/knowledge in building, deploying, and supporting large scale analytics solutions 2+ years of Applied analytics experience Bachelor’s degree computer science/statistics or related field (or equivalent experience) About Epicor At Epicor, we’re truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain. We’re Proactive, Proud, Partners. Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs. Competitive Pay & Benefits Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being. Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally. Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development. Education Support: Geographically specific programs to balance the cost of education with the benefits of continued learning and personal development. Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership. Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect. Global Mobility: Comprehensive support for international relocations and permanent residency processes. Equal Opportunities and Accommodations Statement Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that’s who we’re interested in. If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless. We are an equal-opportunity employer. Recruiter Zeba Bahzad Khazi Show more Show less

We’re looking for a Senior Developer to join our growing team. If you’re passionate and deeply curious about finding solutions to new challenges and perfecting the design of our visionary Epicor product suite, you could be the perfect fit for this role. We’re seeking a candidate who has experience in developing AI/ML solutions in Python. Does this sound like you? Good, keep reading! What You’ll Do It’s all in the name. Develop our software products to make them the best in the industry. Dream up and build new applications. Get creative and focus on solving problems for our customers. Write, test, and deploy code using established standards and procedures. Stay on track by following best practices and established processes for large, complex projects. Work on ML models and implement solutions. Develop end to endflow for creating and pushing ML models to real application Maintain, refine, and troubleshoot challenges with existing software to make sure it’s up to code (see what we did there?) What You Need To Succeed 5 to 8 Years of experience with great problem-solving skills Collaborative team player with good communication. Strong proficiency in python programming for ML development Hand on experience working with ML frameworks (TensorFlow, ScikitLearn, etc.) Knowledge on Azure cloud and especially working with Azure ML studio and cognitive services. Knowledge on working with SQL, NO SQL Databases and REST APIs Knowledge on Azure OpenAI is good have and preferred Dataset preparation and cleansing for model creation Working knowledge of different types of data (structured, semi-structured, and unstructured) Working knowledge in Python frameworks such as Flask, Django, and Pyramid. Working with huge data sets and data analysis with Pandas and NumPy Working with Python ORM Libraries Ability to handle large datasets Experience of creating custom ML model Practical implementation of NLP modules Experience on training enterprise ML models Additional Skills That Could Set You Apart Development of Enterprise Applications Knowledge on ERP/distribution/retail domain. #Hybrid About Epicor At Epicor, we’re truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain. We’re Proactive, Proud, Partners. Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs. Competitive Pay & Benefits Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being. Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally. Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development. Education Support: Geographically specific programs to balance the cost of education with the benefits of continued learning and personal development. Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership. Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect. Global Mobility: Comprehensive support for international relocations and permanent residency processes. Equal Opportunities and Accommodations Statement Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that’s who we’re interested in. If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless. We are an equal-opportunity employer. Recruiter Shweta Halyal Show more Show less

What You Will Be Doing Prepare monthly balance sheet account reconciliations. Responsible for monthly general ledger close activities. Prepare monthly journal entries. The understanding to substantiate financial transactions and recommend financial actions by analyzing accounting options. Provide analysis to business partners. Produce timely and accurate financial and other management reports. Continuously improve the automation of the accounting and reporting process. Keep up to date with financial laws, rules and regulations and internal policies. Calculate royalty payments per assigned vendor using data provided by supervisor or obtained through internal reports. What You Will Likely Bring Advanced knowledge of Excel Solid analytical, problem solving and financial troubleshooting skills Ability to quickly learn new systems, processes and procedures Ability to adapt local practices to global standards Ability to multi-task, prioritize, and manage time effectively Desire to work in a team environment Ability to communicate effectively with all levels within the organization both written and verbally What Will Set You Apart 5+ years applicable experience and demonstrated success/knowledge 2+ years of specialized/industry experience Bachelor’s degree (or equivalent experience) #HYBRID About Epicor At Epicor, we’re truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain. We’re Proactive, Proud, Partners. Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs. Competitive Pay & Benefits Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being. Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally. Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development. Education Support: Geographically specific programs to balance the cost of education with the benefits of continued learning and personal development. Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership. Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect. Global Mobility: Comprehensive support for international relocations and permanent residency processes. Equal Opportunities and Accommodations Statement Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that’s who we’re interested in. If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless. We are an equal-opportunity employer. Recruiter Vidya Vardhni Show more Show less

Duties & Responsibilities Design and build databases, schemas, stored procedures and other database objects. Performs advanced backup and recovery on Database Management Systems, configures database parameters, and prototypes designs against logical data models. Defines data repository requirements, data dictionaries, and warehousing requirements. Improves database performance and capacity, and plans for future expansion requirements. Works with database engineering to develop ongoing assessments of database performance and identify problem areas. Modifies the database structure, as necessary, from information given by developers. Provides mentorship to other members of the Database Team. Knowledge, Skills & Abilities Excellent written and oral communication skills. Ability to meet deadlines. Mentorship skills. Complex problem solving skills. Analytical thinking skills. Able to prioritize and execute tasks in a high-pressure environment. Experience working in a team-oriented, collaborative environment. Proficiency in administering Microsoft SQL Server, including always-on clustered environments. Qualifications Experience with Cohesity SQL Agent backup solutions. Expertise in reporting tools like SSRS and Tableau. 5+ years applicable experience and demonstrated success/knowledge. 2+ years of specialized/industry experience. Bachelor s degree (or equivalent experience). About Epicor At Epicor, we re truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain. We re Proactive, Proud, Partners . Whatever your career journey, we ll help you find the right path. Through our training courses, mentorship, and continuous support, you ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we re the essential partners for the world s most essential businesses the hardworking companies who make, move, and sell the things the world needs. Competitive Pay & Benefits Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being. Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally. Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development. Education Support: Geographically specific programs to balance the cost of education with the benefits of continued learning and personal development. Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership. Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect. Global Mobility: Comprehensive support for international relocations and permanent residency processes. Equal Opportunities and Accommodations Statement Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you that s who we re interested in. If you have interest in this or any role- but your experience doesn t match every qualification of the job description, that s okay- consider applying regardless. We are an equal-opportunity employer. Recruiter: Zeba Bahzad Khazi

As a Technical Application Specialist, you will diagnose, troubleshoot, repair, and debug software, network systems, and hardware. You will document and escalate issues as necessary with the needed urgency based on issue impact. We are seeking applicants with advanced English skills, strong analytical and troubleshooting abilities, and the ability to work independently. What You Will Be Doing: Confer with customers via phone, email, or chat to diagnose technical and/or system problems, troubleshoot, repair, and test solutions. Fully document and escalate if necessary. Follow procedures to troubleshoot client-server software application issues that may involve SQL, web servers, credit card payment terminals, network printers, and Android/iOS devices. Respond to situations where standard procedures have failed to isolate or correct system or software failures through customer-centric interpersonal skills and providing technical product knowledge. Stay up-to-date with software updates and/or changes to provide timely and accurate solutions to customers. Assist with system setup, configuration, and/or use of programming and integration tools and techniques that aid in the customization, extension, and integration of products.-Address concerns brought up by other departments such as customer experience or sales. Assist in mentoring other team members and contribute to the department s knowledge base articles and FAQs. What You Will Likely Bring: 3+ years of applicable experience and demonstrated success/knowledge. Knowledge of Microsoft SQL, ERP applications, or analytical tools. Advanced English skills and effectively communicate both verbally and in writing. Knowledge of specific system application fundamentals and business processes in the Accounting area (Accounts Receivable, Accounts Payable, General Ledger, Out of Balance Reconciliation, etc.) Inventory/Distribution experience (Buying, selling, storing, transferring Inventory, Cycle Counts, Physical Inventory). Knowledge of financial, manufacturing, retail, or distribution business processes. Database administration, installation, and configuration experience. Ability to collaborate with teams in Monterrey, India, and the US. What could set you apart: Experience in a support environment with high call volumes is desired. Customer experience skills, with ability to stay calm with customers. Detail-oriented with strong analytical and troubleshooting skills. Independent learner with a desire to dig in and learn in addition to provided training and support. #LI-SM1 About Epicor At Epicor, we re truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain. We re Proactive, Proud, Partners . Whatever your career journey, we ll help you find the right path. Through our training courses, mentorship, and continuous support, you ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we re the essential partners for the world s most essential businesses the hardworking companies who make, move, and sell the things the world needs. Competitive Pay & Benefits Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being. Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally. Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development. Education Support: Geographically specific programs to balance the cost of education with the benefits of continued learning and personal development. Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership. Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect. Global Mobility: Comprehensive support for international relocations and permanent residency processes. Equal Opportunities and Accommodations Statement Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you that s who we re interested in. If you have interest in this or any role- but your experience doesn t match every qualification of the job description, that s okay- consider applying regardless. We are an equal-opportunity employer. Recruiter: Swetha Muralidharan