6 Incident Manager Jobs

Dear Candidate Greetings!!!! I am hiring for INCIDENT RESPONSE 6+ EXP PUNE & TRIVENDRUM NP: 30 DAYS JOINERS KINDLY REVERT WITH DETAILS ON SWATI@THINKPEOPLE.IN Total exp Rel Exp Current CTC eXPECTED ctc Location Preferred Location DOB CURRENT ORG

Job Role : SPM Service Program Management Experience : 6+ Years Location : Noida, Gurugram, Bangalore Responsibilities include: Business Relationship and Governance Management: Relationship Management: Maintain visibility of overall Customer health, ensuring regular reviews with key stakeholders to care for any red flag issues, benchmarking on future opportunities and overall compliance of the contract. Manage Customer enablement duties such as VEC portal overview, training, access requests and ongoing Customer needs. Operational / Performance Management Manage Service Level assessment, reporting and conduct analysis on the trends and patterns; Provide the SLA reporting. Collaborate with service assurance, delivery, and finance for recommendations and service improvement plans, when warranted. Review Key Performance Indicators (KPIs) and provide action plans, when necessary. In tandem with Operations and Service Delivery and the Customer, continue to seek areas for process enhancements, streamlining and driving improved performance collectively. Identify ongoing benefits, opportunities, and innovation for continual service improvement. Skills and Qualifications 5+ years of related service management experience Strong organizational, presentation, and problem-solving skills Demonstrated experience with verbal and written communication Business and Financial acumen Ability to communicate with multiple levels of leadership Preferred ITIL v4 Foundation Certification Demonstrated skills in Microsoft Office product suite, including PowerPoint, Excel & Word Preferred Qualifications: B.Tech/B.E. in any discipline. Postgraduate qualifications like MBA, MSc IT, or MCA. Telecom or Networking Domain experience mandatory Fluency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.) ITIL, Certificate mandatory.

Job Role: Incident Management Job Location: Navi Mumbai Work Mode: Work from office Exp Level: 2 to 5 years Educational Qualification I. B.E / B. Tech in: a) Cyber Security Computer Science/Computer Science & Engineering b) Information Technology/ Software Engineering/ c) Electronics & Communications Engineering d) Or equivalent degree in relevant discipline II. MCA or BCA or M.Tech / M.Sc/ B.Sc in: a) Computer Science b) Information Technology c) Electronic & Communications Engineering Required Certification Mandatory (Any-one): - Certified SOC Analyst (EC- Council), Computer Hacking Forensic Investigator (EC- Council), Certified Ethical Hacker (EC-Council), CompTIA Security+, CompTIA CySA+ (Cybersecurity Analyst), GIAC Certified Incident Handler (GCIH) or equivalent. Product Certifications (Preferred): - Product Certifications on SOC Security Tools such as SIEM/Vulnerability Management/ DAM/UBA/ SOAR/NBA etc. Key Roles & Responsibilities Round the clock threat monitoring & detection Analysis of any suspicious, malicious, and abnormal behavior. Alert triage, Initial assessment, incident validation, its severity & urgency Prioritization of security alerts and creating Incidents as per SOPs. Reporting & escalation to stakeholders Post-incident Analysis Consistent incident triage & recommendations using playbooks. Develop & maintain incident management and incident response policies and procedures. Preservation of security alerts and security incidents artefacts for forensic purpose. Adherence to Service Level Agreements (SLA) and KPIs. Reduction in Mean Time to Detection and Response (MTTD & MTTR)

Role & responsibilities Preferable candidates who have worked on MICROSOFT project before and should be completed six months cooling period can only considerable The CritSit Management & Escalation Team (CMET) is a global team within CSS delivering on the Critical Situation Management (CritSit) process for Microsoft's Premier customers. The CMET team delivers world class management of our Enterprise Customers critical situations with the goal to swiftly remediate the most severe business impacting issues through process adherence, customer communication and Engineering resource allocation leading to positive Customer sentiment. Positively impact customer satisfaction by: • Managing Premier Customers and Partners Critical Situation incidents to ensure that the CritSit process is being followed and any need for escalation is addressed. • Delivery of a high quality customer and partner experience through timely and effective Response to internal and external customer needs; owning active Critical Situations. • Deliver a high quality customer and partner experience through timely and effective Resolution of customers issues in the quickest way possible. • Expand internal visibility of Premier Customers Critical Situations by managing complex, mission critical, or politically hot Premier customer situations, including Enterprise Accounts and Partners during afterhours. • Identifying systemic issues and flagging process breakdown during the execution of the CritSit Process the CritSit System. Preferred candidate profile Perks and benefits

Cross Functional Lead to manage and drive end-to-end ITIL process execution across incident,problem,and change management.This role acts as a single point ofcontact for in-scope infrastructure servicesand ensures oordination across technical towers.

Role & responsibilities Mandatory skills & requirements for the role: Position Title- SDC Position Experience- 5+ Years Mandatory Skills- ITIL, Ops Resource , Incident Manager, Major Incident Manager Change Manager Work location- Bangalore Shift -Rotational Preferred candidate profile IF interested please share your profile on- ekta11.kumari@global.ntt Please share profiles with below details Total exp - Rel Exp NP - C CTC - E CTC - C Location. Preferred candidate profile