Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home
>
Jobs in noida
>
Ericsson
>
Incident Manager

Incident Manager

Ericsson

4 - 10 years

5 - 8 Lacs

noida

Posted:18 hours ago| Platform: GlassDoor logo

Apply

Skills Required

network restoration service management coordination drive communication escalation reporting writing reports data collaboration support leadership troubleshooting

Work Mode

On-site

Job Type

Part Time

Job Description

Join our Team

About this Opportunity:
We are seeking an experienced Incident Manager to join our Global Network Operations Center (GNOC) team. In this critical role, you will be responsible for managing incidents across all customers, particularly handling high-severity (Severity 1) outages. You will ensure the timely and efficient restoration of services within agreed service-level agreements (SLAs) and collaborate with cross-functional teams to minimize network disruptions.

What You Will Do:

Incident Management (24x7): Lead and manage high-severity incidents, ensuring minimal disruption and rapid recovery.
Technical & Management Coordination: Set up and drive Technical & Management Bridges for effective communication during emergency events.
Resource Mobilization: Ensure necessary resources (staff, systems, facilities) are engaged and focused on restoring service.
Escalation Handling: Lead escalation discussions and ensure the timely execution of escalation decisions during critical incidents.
Reporting & RCA: Contribute to writing Event Reports and Root Cause Analyses (RCAs) for incidents.
Customer Communication: Maintain clear communication with customers and management about incident status and progress.
Crisis Management: Guide the team through high-pressure situations while balancing service restoration and data collection for investigation purposes.
Collaboration with Global Teams: Work with local support staff, third-party vendors, and other teams to ensure the effective resolution of incidents.
Continuous Improvement: Assist in identifying and implementing process improvements to reduce incident occurrence and impact.

The skills you bring

Incident Management Expertise: Proven experience managing incidents in a telecom or network operations environment (4-10 years).
Technical Leadership: Strong ability to lead and manage technical teams under pressure.
Problem Solving: Capable of troubleshooting complex technical issues while ensuring service recovery.
Telecom Knowledge: In-depth understanding of telecom systems and network infrastructure (Ericsson experience is a plus).
Calm Under Pressure: Ability to stay calm and focused in high-stress situations, with a solution-oriented approach.
Customer Service Skills: Demonstrated ability to handle aggressive or disruptive customer reactions with professionalism.

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary country and city: India (IN) || Noida

Req ID: 771654

More Jobs at Ericsson

Senior Oracle DBA Consultant

Bengaluru

6 - 9 yrs

INR 10 - 14 Lacs

Intern

Bengaluru

Experience: Not specified

INR 2 - 3 Lacs

Tech lead FPGA Designer

Bengaluru

10 - 15 yrs

INR 10 - 15 Lacs

Tech Lead FPGA Verifier

Bengaluru

10 - 15 yrs

INR 8 - 13 Lacs

Full Stack Software Architect

Bengaluru

8 - 13 yrs

INR 20 - 25 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Ericsson

Telecommunications

Kista Stockholm

Login to

Please Verify Your Phone or Email

Confirm Action

Incident Manager