311 Crisis Management Jobs - Page 9

*Key Responsibilities of Role Security Strategy Contribute to business Security strategy and Security roadmap by providing site perspective Align the site security strategy with the group policy Lead strategic initiatives aligned to business requirements at the site / plant level; Institutionalize operational excellence initiatives for the site Security Budgeting Plan, prepare and monitor security budget including Capex and Opex; Finalize the budget with Vertical Security Head and get sanction on the same Monitor adherence to budgets and consult with Vertical Security Head in case of budget shortage/ overruns Governance Conduct timely reviews of all on-going strategic initiatives at the site Participate in governance council meetings to suggest improvements and discuss pressing issues with key stakeholders Intelligence & Vigilance Cultivate reliable sources of information with key decision makers in administrative bodies, police, local community and media to gather intelligence Monitor and analyze daily local, national and international news that might impact the organization or the site Analyze the gathered intelligence, foresee risks and develop mitigation plans Monitor the vigilance level of the site Security operations and drive alertness at all times Security Risk Assessment Conduct security risk assessment and implement mitigation measures in consultation with Vertical Security Head to counter threats and vulnerabilities Identify vulnerabilities and gaps in the established Security infrastructure, operations, systems, technologies of the site Assess the varied Security threat scenarios including product theft, vandalism, acts of terror, pilferage, assault, unauthorized access facing the site Review the SRA report and ensure mitigation measures are put in place as per the findings Security Audits Facilitate internal/ third party security audits and conduct timely checks to ensure reliability of Security management system and submit report of audit findings to the Corporate Team Review the Security audit report, analyze findings and conduct dialogue with the concerned stakeholders for action planning and resolution; Ensure prompt closure of open audit findings Crisis & Incident Management Design response plans for crises/ emergencies/ incidents, to ensure business continuity and quick business recovery at the site Lead the implementation of the response plan during the crises/ emergencies/ incidents Supervise efficient selection and training of staff for QRT (Quick Reaction Team) Revamp the response plans basis key learnings from incidents, in order to improve the business readiness to face crises and emergencies Management and Review Monitor site operations and ensure adherence to established SOPs Analyze the MIS reports generated and publish reports on a weekly basis to the Site CEO and VSH Create security awareness and training programs for employees and community, along with the Site CEO Security Control Room Operations Oversee end-to-end operations of Site Security Control Room; Lead maintenance and upgradation initiatives for the Control Room Monitor the operations of the Control Room and ensure integration with the National Security Control Room Patrolling & Surveillance Oversee the patrolling procedures of the site and manage exceptions Periodically check the data from CCTVs, sensors and other such automation equipment to ensure operational vigilance Man & Vehicle Access Control Oversee the end-to-end operations of Access Control and ensure process adherence; Manage deviations Oversee the end-to-end process of visitor access card management through the applicable systems Business Traffic Management Oversee the business traffic and material movement operations to ensure authorization and authenticity checks are conducted as per SOPs Study the critical traffic blockages and suggest methods for improvement Oversee the end-to-end operations of traffic management to ensure adherence to established traffic rules Investigation & Due Diligence Conduct investigation of Security incidents including frauds, crimes, theft, pilferage, vandalizing and set in motion remedial measures Protection Drive the Security systems, processes and operations to ensure round the clock protection to both the tangible and intangible assets Conduct security events as per the annual security plan and ensure proper security detailing is in place Channelize and coordinate traffic management to ensure route continuity for the logistics flow is least impacted Performance Improvement Define the performance metrics for evaluating Site Security domain and finalize with the Business Security Head; Lead performance review of Site Security Identify process gaps in the Site Security processes and lead process excellence initiatives to address the process gaps and drive efficiency Drive the team to champion process improvements and establish ownership of action plans at appropriate points within Site Security People Management Lead talent acquisition for all vacant positions at the site and support Vertical Security Head in talent identification and selection for critical roles Drive a performance driven culture Set goals, review performance and provide feedback so as to ensure a motivated and committed team

We are seeking a passionate and dedicated Social Media Growth Manager to join our team and lead our social media strategy. You will be responsible for developing and executing innovative campaigns across regional and global markets, driving follower growth, fostering community engagement, and generating leads through organic and paid strategies. This role is vital in amplifying our brand awareness, attracting new audiences, and ultimately contributing to the company s growth Responsibilities: Develop and implement comprehensive social media strategies for both global and regional audiences, aligned with overall marketing goals. Conduct in-depth competitor analysis and social media trends research to inform campaign ideation and execution. Create and manage engaging content across various platforms (eg, Facebook, Instagram, Twitter, LinkedIn, Quora), including captivating visuals, informative written content, and compelling video formats. Develop and execute paid social media advertising campaigns to drive follower growth, website traffic, and lead generation. Manage and optimize social media budgets for building and creating leads for B2B business across regions Develop and nurture relationships with key influencers and partners in the mental health and wellness space. Analyze social media data and track campaign performance metrics to gain insights and optimize strategies. Build and manage a loyal and engaged community around our brand on social media. Participate in cross-functional collaboration with marketing, PR, and other departments to ensure alignment and seamless integration of social media efforts. Stay up-to-date on the latest social media trends, tools, and platforms. Develop and implement best practices for social media management, including content scheduling, community engagement, and crisis management. Skills Qualifications 3+ years of experience in social media marketing, preferably in the healthcare or wellness industry. Proven track record of developing and executing successful social media campaigns that drive results (eg,engagement, follower growth, lead generation). Strong understanding of social media algorithms, ad platforms, and analytics tools. Excellent written and verbal communication skills with the ability to create compelling and engaging content. Ability to manage multiple projects simultaneously and prioritize effectively under pressure. Analytical and data-driven approach to social media strategy. Strong understanding of B2B marketing and lead generation through social media. Experience with influencer marketing and partnership development is a plus. Proficiency in social media scheduling and management tools (eg, Hootsuite, Sprout Social). Passion for mental health and wellness is a must. Competitive salary and benefits package. Opportunity to work with a talented and passionate team on a mission-driven company. Continuous learning and development opportunities. Be a part of shaping the conversation around mental health and wellness on a global scale. Bachelor s degree in Marketing, Communications, or a related field. A background in healthcare, healthtech, or EAP will be a plus. If you are a passionate content creator with a knack for B2B marketing, and if you are excited about making a meaningful impact in the healthcare or EAP space in India or US, we encourage you to apply

Basic Function: BCP As a Business Continuity Lead, you will play a crucial role in developing, maintaining, and implementing MetLife Resiliency practices. This position will focus on building, testing, and improving our business continuity plans and disaster recovery capabilities. Youll work with cross-functional teams to ensure that our critical functions are resilient and can withstand potential disruptions. In this role, youll be responsible for conducting risk assessments, leading testing exercises, and driving the continuous improvement of our BCP practices, making sure that MetLife can respond to and recover from potential disruptions quickly and effectively. This is a hands-on role where youll balance strategic planning with tactical execution, and collaborate with global teams to ensure a seamless response to potential crises. this is a high-impact role in MetLife organization. Candidate should have experience in running BCP function for Technology Company/ Processes, not limited to DR practices. Responsibilities Business Continuity Planning (BCP) Development: Create, document, and update business continuity plans (BCPs) for all business functions across MetLife GCC. Work closely with department leaders to align BCPs with business objectives, regulatory requirements, and best practices. Risk Assessment and Business Impact Analysis (BIA): Conduct regular riskassessments and business impact analyses to identify potential threats and vulnerabilities to MetLife operations. Evaluate the financial, operational, and reputational impact of potential disruptions. Incident Response and Crisis Management: Serve as a key stakeholder in the development of incident response plans, ensuring that all critical functions are prepared for swift recovery. Lead crisis management exercises and tabletop simulations to train staff and assess our readiness. Regulatory Compliance and Audit Support: Ensure compliance with industry regulations and standards, including ISO 22301, SOC 2, DORA and GDPR. Support internal and external audits by maintaining accurate documentation and reporting on BCP initiatives. Continuous Improvement and Innovation: Stay current on trends and emerging technologies in business continuity and disaster recovery. Continuously refine and enhance MetLife BCP strategy based on lessons learned from testing, real incidents, and industry developments. Disaster Recovery (DR) Strategy and Execution: If need be Design, implement, and maintain disaster recovery strategies for our IT infrastructure and cloud-based services (e.g., AWS, Azure). Coordinate disaster recovery drills, testing scenarios, and post-mortem reviews to ensure effectiveness and readiness. THE SKILL SET Minimum Qualifications: 15+ years of experience in business continuity, disaster recovery, risk management, or a related field. Bachelors degree in information technology, Risk Management, or a related field. Strong knowledge of business continuity standards (e.g., ISO 22301, NIST) and disaster recovery best practices. Experience with cloud platforms (AWS, Azure) and virtualization technologies. Preferred Qualifications: Professional certifications such as Certified Business Continuity Professional (CBCP), ISO 22301 Lead Auditor/Implementer, or CISSP. Ability to lead disaster recovery testing exercises and business continuity plan reviews. Business Continuity Managers need a diverse set of skills and qualifications. Here are some essential ones: a) Analytical Skills : Skill in analyzing complex situations and developing effective solutions. b) Communication Skills: Effective communication skills to interact with various stakeholders. c) Organisational Skills: Skills to manage multiple tasks and prioritise effectively. d) Problem-solving Skills: Aptitude for identifying problems and developing innovative solutions. e) Attention to Detail: Ensuring that all aspects of the business continuity plan are thoroughly considered and documented. f) Leadership Skills : Ability to lead teams and coordinate efforts across departments. g) Technical Knowledge: Understanding of IT systems and disaster recovery processes. h) Certification : Relevant Certifications such as Certified Business Continuity Professional (CBCP) or ISO 22301 Lead Implementer. i) Experience: Proven experience in business continuity planning, risk management, and emergency response. Ability to thrive in a fast-paced, dynamic environment with a proactive and flexible approach to work. Information Technology Partner with IT to design, reengineer & sustain data privacy practices Guide IT to plan, establish, implement, operate, monitor, review, maintain and improve Service Management System (SMS) Review the technology, management systems, processes, roles, activities, vendors and suppliers used in the delivery of IT services Bridge the gap between control requirements, technical issues and business risks Competencies & Skills: Individuals with Functional Certifications around Data Privacy and Operational Risk from reliable certifying body with proven track record Strong People Leader with proven people skills Strong communication and presentation skills; Ability to articulate and influence clients / customers is a critical requirement Should be capable of building and sustaining strong relationships with his / her own team , International Clients and Service Partners Work Experience : 15+ yrs of work experience in BCP, Data Privacy, Operations Risk, Corporate Ethics and Compliance.

Develops CoE Programme/Project Management Framework, supporting the creation of detailed plans including key activities and milestones. Defines and executes CoE scope with team, quality, cost, and effort management Manages the impact of change requests to scope, time, budget, or effort and helps identifies the new requirements to deliver the CoE support successfully Review and feedback to team members on quality of deliverables, responsible for artifacts produced by CoE team and provide 1st line check and challenge. Tracks progress against the plan, looking ahead and removing roadblocks to delivery. Ask questions when they do not understand, takes ownership of problems, and escalates when needed (remaining calm, knowing when to escalate, escalates with possible solutions) Manages Risks and Issues through appropriate tracking and involving key members of the portfolio / programme /project team as appropriate Tracks and reports financial performance metrics and builds budget control to manage expenses Assists the Wholesale Resilience Lead with key tasks including executive summary, TRV and ITSCM periodic summaries, Bottlenecks and potential solutions Undertake and manage activities such as on-boarding resources and setting up the Clarity plans Requirements Proven experience (10-15 years) in IT Risk Management, digital resilience, Banking, IT regulatory / compliance, crisis management or business continuity management. Proven experience in leading projects and programm teams in IT, Business, Banking or wider financial services. Define, track and deliver objectives, artefacts and outcomes per priorities A solid experience in international standards, frameworks and regulations like Operational Resilience, DORA, OCIR, ISO 27001, ISO 22301, EIDAS (not mandatory to meet all of them). Practitioner level knowledge of ITSM and ITIL standards. Strong experience and knowledge on audit or due-diligence to help review deliverables and direct team to efficient delivery. Ability to drive consistent and repeatable results with limited supervision. Excellent interpersonal skills, being able to manage the interactions with the teams and clients Having certifications as MSP/PMP/Prince2 and prior experience with HSBC and related management processes is a plus Confident decision maker and demonstrates task and objective ownership Excellent oral and written communication and presentation skills in English

Description and Requirements Job Description - BCP, Crisis Management Position Title Manager Function, Responsibility Level Manager Reports to SDL/ Director Assistant Manager Name NA Span of Control 0-1 Location - MetLife GOSC Business Type: Business Complexity: Basic Function: As a Business Continuity, Crisis Management and Disaster Recovery (BCDR) Specialist, you will play a crucial role in developing, maintaining, and implementing program for MetLife. This position will focus on building, testing, and improving our business continuity plans and disaster recovery capabilities. You ll work with cross-functional teams to ensure that our critical functions are resilient and can withstand potential disruptions. In this role, you ll be responsible for conducting risk assessments, leading testing exercises, and driving the continuous improvement of our BCP practices, making sure that MetLife can respond to and recover from potential disruptions quickly and effectively. This is a hands-on role where you ll balance strategic planning with tactical execution, and collaborate with global teams to ensure a seamless response to potential crises. Reporting directly to the Service Delivery Leader/ Director of Business Continuity and Disaster Recovery, this is a high-impact role in MetLife growing BCP organization. Responsibilities Business Continuity Planning (BCP) Development: Create, document, and update business continuity plans (BCPs) for all business functions Work closely with department leaders to align BCPs with business objectives, regulatory requirements, and best practices. Work on Techn Risk Assessment and Business Impact Analysis (BIA): Conduct regular risk assessments and business impact analyses to identify potential threats and vulnerabilities to MetLife operations. Evaluate the financial, operational, and reputational impact of potential disruptions. Incident Response and Crisis Management: Serve as a key stakeholder in the development of incident response plans, ensuring that all critical functions are prepared for swift recovery. Lead/ Participate in crisis management exercises and tabletop simulations to train staff and assess our readiness. Regulatory Compliance and Audit Support: Ensure compliance with industry regulations and standards, including ISO 22301, SOC 2, DORA and GDPR Support internal and external audits by maintaining accurate documentation and reporting on BCDR initiatives. Continuous Improvement and Innovation: Stay current on trends and emerging technologies in business continuity and disaster recovery. Disaster Recovery (DR) Strategy and Execution: There may be requirement to Design, implement, and maintain disaster recovery strategies for our IT infrastructure and cloud-based services (e.g., AWS, Azure). Coordinate disaster recovery drills, testing scenarios, and post-mortem reviews to ensure effectiveness and readiness Continuously refine and enhance MetLife BCP strategy based on lessons learned from testing, real incidents, and industry developments. Competencies Skills: Minimum Qualifications: Bachelor s degree in information technology, BCP, Risk Management, or a related field. 7+ years of experience in business continuity, disaster recovery, risk management, or a related field. Strong knowledge of business continuity standards (e.g., ISO 22301, NIST, DORA) and disaster recovery best practices. Experience with cloud platforms (AWS, Azure) and virtualization technologies. Preferred Qualifications: Professional certifications such as Certified Business Continuity Professional (CBCP), ISO 22301 Lead Auditor/Implementer, or CISSP Experience working within a SaaS or tech-driven environment. Ability to lead disaster recovery testing exercises and business continuity plan reviews. Soft Skills: Excellent communication and collaboration skills, with the ability to influence and coordinate across cross-functional teams. Strong analytical and problem-solving skills. Ability to thrive in a fast-paced, dynamic environment with a proactive and flexible approach to work. Work Experience : 10 yrs + of work experience in BCP, Data Privacy, Operations Risk, Corporate Ethics and Compliance.

Sales, Business development, Business expansion, Networking, Order processing, Interaction with Customers, Quotation processing, Customer inquiry handling, Identifying new market opportunities, Customer satisfaction, Close coordination with Business Managers, Internal communication with Business Head/ Segment Head, MIS. Responsibilities & Duties : Sales Accountable for maintaining and growing Sales of the company products. Accountable to successfully achieve assigned annual targets. Responsible to achieve monthly maximum incentives against basket parameter in Employee Performance Monitoring Program of the Company. Responsible for increasing quotation conversation ratio. Closed and win quotation should be 40% (Considered Last 28 days Quotation) New Business Development. Responsible to increase customer database and achieve targets. Accountable for expansion of VISL brand (new areas / locations) Collection Responsible for timely collections of payments from customers as per the credit limits and credit period assigned to them. After Sales Service Responsible for resolving customer complaints and ensure customer delight. Take regular feedback from customers regarding products and services offered by VISL. Skills set required: Good communication in spoken, written & reading. Proficiency in MS office - Excel/ PPT skill. Problem solving skills. Technical product knowledge. Strong crisis management and time management skills. Should be assertive and have an eye for detail. Ability to handle multiple tasks and work under pressure by meeting deadlines. Need an experience B. Tech sales person in Noida/Greater Noida region

The requirement is for a mindset that is very hands-on, energetic, helpful and straight forward. Achieve excellence in maintenance service programs at Google, obtaining the highest possible standards and practices. Manage the scope of contracts to ensure agreed deliverables are met within the stipulated time. To provide comprehensive facility, contract and procurement management for services to the client, with a focus on continuous improvement. To achieve financial and other targets established by the Facility Manager. Achievement of the Key Performance Indicators and Service Level Agreements targets. POSITION GOALS Set up Standard Operating Procedures for the management of Soft services and ensure compliance at site. Must be able to recognize system shortcomings and respond to operational and emergency situations Achievement of the Key Performance Indicators and Service Level Agreement targets. MAJOR RESPONSIBILITIES Site Operations Management Manage all outsourced service contracts and Jones Lang LaSalle personnel, including inspections and quality management of service delivery - this includes all cleaning functions i.e. administration, Reception, pest control and client services Develop and implement building procedures and performance measures to ensure simplification and accuracy of work methods and reliability of systems Ensure an adequate supply of materials and service for the proper operation of the buildings and enter into supply and service contracts as approved by Google Routinely inspect all contracted services to ensure performance measures are being maintained according to their defined SLAs and scorecards Plan, organize and arrange internal events for any processes or business Actively coordinate with builder on daily closure of snags and focus on continuous enhancement of service deliveries related to building activities Ensure continuous supply of office stationery and consumables to maintain business continuity with defined inventory on site Capture cost and tracking methods for all consumables and other supplies Achieve client satisfaction to Google expectations 24/7 emergency call support and site attendance is required Monitoring GUTS tickets for closure Audit the Asset register from time to time ` Staff Management Manage and assist with the personal development of all direct reports Develop and manage succession plans for all direct reports Actively seek to train subordinates in all aspects of the non-technical services Vendor Management Vendor grooming and real time monitoring of services and periodic reviews Manage service contracts including inspections and quality management of service delivery Ensure timely payment to vendors Follow a structured vendor management program as per Google specifications which includes monthly meetings with vendors with a proper agenda and carrying out relationship health checks Health management Ensure compliance with statutory regulations on fire, health and safety standards. Ensure all safety procedures, including Crisis Management/ Business Continuity and Emergency Procedures are maintained at all times. Ensure that service delivery teams and on-site contractors undergo a Health and Safety Induction prior to deployment. Reporting Assist in compilation of all MIS Contribute to the monthly management report and quarterly business review to Google and other reports as required Support the Manager, Facilities on process implementation, standardization and benchmarking and achieving short and long term operational cost saving initiatives Others Maintain equipment database for site. Develop and implement innovative programs and processes that reduce utility costs, increase productivity and savings. Initiate strategies to achieve measurable improvements in energy consumption. Participate in emergency evacuation procedures including crisis management and business continuity Any responsibility/ task given by the client/ Manager, going forward will be a part of the JD. CANDIDATE SPECIFICATION: KEY SELECTION CRITERIA Ideal Experience Tertiary qualifications in property, building or facilities management preferable Contract Administration Experience required Excellent people skills and ability to interact with a wide range of client staff and demands Demonstrated experience with tendering and service improvement initiatives required. Knowledge of occupational safety requirements Strong PC literacy and proven ability to manage daily activities using various systems. Demonstrated experience with continuous improvement initiatives Demonstrated experience with client reporting and preparation of reports Management of resource to ensure no disruption to client business. Is able to make difficult decisions and resolve problems or improve operations Actively searches out opportunities to achieve best results Critical Competencies for Success Adherence to Key Performance Indicators Implementation of Best Practices Agreed cost savings initiatives

1. Client Relationship Management Act as the primary point of contact for existing international clients and maintain long-term business relationships. Understand client needs, preferences, and expectations to ensure high customer satisfaction. Schedule regular check-ins, follow-ups, and business review meetings to strengthen client relationships. Ensure timely resolution of client queries, concerns, and complaints. Maintain a client database with updated records of interactions, preferences, and order history. 2. Order Management & Coordination Oversee the entire order lifecycle, from order confirmation to final delivery . Coordinate with sales, production, and logistics teams to ensure timely order fulfillment. Keep clients updated on order status, shipping timelines, and any potential delays . Manage modifications, cancellations, or rescheduling of orders as per client requests. 3. Export Documentation & Compliance Ensure all export documentation is accurately prepared and shared with clients, including: Proforma invoices Commercial invoices Packing lists Bills of lading Certificates of origin Customs clearance documents Stay updated on export regulations, trade compliance, and Incoterms to guide clients. 4. Post-Sales Support & Issue Resolution Address and resolve client concerns related to product quality, shipment issues, or payment terms . Collaborate with the quality assurance team to handle complaints and provide resolutions. Process claims, refunds, or replacements if required, ensuring customer satisfaction. Collect and analyze customer feedback to improve service quality. 5. CRM System & Data Management Maintain and update client interactions, order details, and feedback inGoogle Sheets. Generate reports on customer retention, order trends, and service quality . Analyze data to identify upsell or cross-sell opportunities within existing accounts. 6. Payment & Account Management Monitor outstanding payments and ensure timely follow-ups with clients for collections. Coordinate with the finance team for invoice generation, credit terms, and payment reconciliations . Address any disputes related to pricing, taxes, or payment delays . 7. Relationship Building & Client Retention Strategies Develop personalized client engagement programs (e.g., exclusive offers, loyalty discounts). Send greetings on festivals, anniversaries, and milestones to maintain goodwill. Organize client appreciation events, webinars, or product updates to strengthen ties.

Responsible for leading and line managing the India CCM team. Works closely with senior stakeholders and leadership teams in India, as appropriate, to ensure risk is effectively managed and mitigated. Responsible for ensuring relevant CCM programmes in India are conformant with relevant regulatory requirements and applicable bp standards. Responsible for the delivery of specific CCM programmes in India including plan development, training, and exercises. Facilitates an integrated and collaborative approach across India working with global CCM programmes. Adapts global CCM frameworks, as required, to meet local operational and regulatory requirements, ensuring seamless integration and compliance. Ensures adequate systems are in place to respond to emergencies, and to learn and embed change post-incident. Acts as a member of the CCM leadership team and support the delivery of the ISC strategy, projects and programmes. Supports business ISC assurance and audit programmes related to CCM and ensures the delivery of gap closure plans. Promotes a collaborative approach across ISC in India, working closely with their Security and Intelligence counterparts to enable the most effective risk management across businesses in India. Collaborates and work closely with the ISC Lead for Head of Country and Country Leadership Forums. Collaborates with key internal and external stakeholders and enablers for example, Technology, People Culture etc. Responsible for reporting into relevant ISC committees and producing content for papers for bp level committees. Working closely with the HSEC team to ensure strong and effective relationships and support a partnership approach to delivery between HSEC and CCM. Support career development within CCM and across the wider ISC. Provides coaching to response teams during incidents. Essential Education Degree or relevant qualifications in the field of crisis management / emergency management / business continuity management / operational resilience is desirable but not essential for those with relevant experience. Essential experience and job requirements Experience in leading teams and individuals in the delivery of CCM programmes. Experience in developing and implementing CCM programmes across multiple operating environments including procedures, training programmes and exercises. Significant experience in the delivery of operational resilience/business continuity programmes in highly regulated, complex operational industries. Capability to manage high-pressure situations and respond to emergencies, and experience in responding to emergencies, incidents or crises. Capability to produce high-quality materials and communicate with impact to senior stakeholders. Experience leading and / or facilitating discussions, meetings, and briefings for a variety of audiences, including executives. Ability to navigate a matrix organization and manage through influence in complex and sensitive situations.

JoinOurTeam Adfactors PR is hiring Are you passionate about driving impactful narratives for innovative B2B technology companies in the fast-paced world of enterprise technology and startups? About Us: Adfactors PR is a leading PR agency dedicated to transforming the way B2B technology companies communicate with and connect with their audiences. With a focus on enterprise technology and startups, we are at the forefront of driving innovation and elevating brands in the digital era. Role Overview: The Account Director leads our vibrant team that develops & delivers strategic & creative solutions for our clients. He / She will partner and collaborate executing the communication plans on our B2B / B2C practice. As a leader plays a key role in Business Development by building & presenting creative, strategic and captivating pitches. He / She will drive & manage the team to service large clients & build relationships with senior Editors and new-age influencers along with the responsibility of counselling corporate CXOs being the senior client contact. An ideal candidate would be someone who has cultivated strong strategic acumen and proven success in leading teams and is well aware of the latest digital tools and trends. The role requires a leader who encourages inventive ideas, motivates the team members and is emotionally adaptive to the changing work environment. Experience in new business development would be vital. Core Responsibilities: Maintains client relationships at operational and CXO levels by providing strategic and digital advocacy regularly along with crisis management Drives development of tactical plans, translating strategies into tactics & ensure team deliverables align with strategies Helps develop award-winning, insightful and creative ideas to drive results and brand influence for our clients Builds/improves relationship with senior journalists and influencers across the country Oversees development and maintenance of a national media universe for all clients Guides the Account Managers & team members to track upcoming news stories and proactive pitching for placement of clients messages Drives new business through participating in and leading client pitches specific to social and web strategies, investigative research, campaign analysis, monitoring, etc Directs the Account Managers in client retention, improvement of Client Satisfaction Score & overall servicing cost management of client portfolio Coaches, develops and mentors a team of highly engaged individuals & empower them to succeed in their careers Ensures a conducive work environment by resolving team conflicts Skills & Values: Ability to Collaborate & Nurture positive working Relationships with the Clients, Colleagues within the Agency and across the network Demonstrate Thinking and Innovation skills during challenging projects Self-motivation: Should be able to create their own schedule and routine to keep themselves focused on the task without other distractions. Willing to learn and use digital tools: Virtual communication and collaboration is key. The candidate should be willing to learn and use digital tools such as video conferencing apps and other company-specific digital platforms. Time consciousness: Should value their own s as well as the teams time Setting meetings and deadlines at appropriate hours to ensure they work in sync with everyone else. Critical thinking: Should be able to think creatively or use tools which help in fleshing out ideas Qualifications & Experience Masters/Bachelors Degree in Mass Communication/PR/Journalism or MBA from a reputed institute 10-13 Years experience in a PR Industry Mainstream firm/PR agency experience is a must. Develop and execute strategic PR campaigns tailored to the unique needs of B2B / B2C / Start up clients, including enterprise technology and startups. Join Our Team: If you are a dedicated PR professional with a passion for driving the success of B2B technology companies, we would love to hear from you. Adfactors PR offers a collaborative and innovative work environment, competitive compensation, and opportunities for professional growth.

RESPONSIBILITIES Plant safety round and Identified Unsafe Act and Condition Plant audit and inspection with follow up compliance. Safety checks at main gate & material gate. Support to all department for work permit system. Checking of fire pumps, Hydrant, Safety Shower, Gas Meters, Smoke detectors for their appropriate performance. EHS awareness through safety Induction to new associates & new contract workmen and Training to Employees, workmen and visitors. Fire and other EHS trainings to Employees. Conduct Job training, mock drill & fire drill Provide First Aid and ERT Training Prepare / Update safety Check lists, work permits and other such documents from time to time as per various recommendations. Statutory audit compliance to be ensured. Ensure the availability of medicines, first aid items in OHC. Timely Report the Accident / Incident and near misses to Sr. Manager – EHS & S and do RCA Maintain and sustain EHS MIS.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, lets sail towards a brighter, more sustainable future with Maersk. Role: Safety & Resilience Systems and Insights Specialist Purpose of the role: Reporting to the Head of Assurance and Insights, the Safety and Resilience Systems and Insights Specialist, interprets and reports S&BR performance metrics across APMM on weekly, monthly, quarterly, and annual cycles. This role delivers performance insights into S&BR data to support development and integration of leading and lagging HSSE indicators, critical risk improvements and strategic content. This role maintains S&BR reporting system, and development of new functionality and modules as needed. Key Requirements BSc/MSc in a relevant discipline Total Experience: 3 to 5 years 1+ years relevant experience delivering performance analysis, dashboarding, insights on digital platforms. Experience with software management. Ability to think critically and problem solve Ability to prioritize and handle multiple projects and due dates Ability to use available online resources to learn and deploy new analysis, insights and software skills (e. g. Youtube, blogs, BI user forums etc. ) English level of minimum 13 - EF Must Have experience System Administration Experience - Capability to manage and maintain safety reporting platforms, control user access, troubleshoot issues and optimized system functionality Business address handling experience. Experience in handling large dataset ensuring data integrity and optimizing reporting process. Presentation and reporting - Strong skills in communicating data insights to senior stakeholders, preparing executive reports and explaining complex data in a clear and concise manner. Governance and SOP developement - abhility to create reporting guidelines, data validation processes and risk controll frameworks. Experienced with issue disgonosis and resolution. - Experience in debugging system failures, Analysing loggs and resolving user reported technical problem. Good to have experience Experience in working on incident and risk management system - Experience in HSSE platforms like Enablon, Intelex, SAPESH and other safety softwares. Experience in process optimization - Identifying opportunities to improve reporting efficiency, automate workflows (Power Apps) and enhance system performance. Responsibility Updating and maintain S&BR performance management and reporting manuals and standards Managing the S&BR Reporting calendar to ensure all reporting needs for the global organization are met timely (e. g. Brand performance reports, annual reports, group sustainability reporting etc. ) Track and monitor of S&BR performance data across the global portfolio Maintain quality control criteria for global data to ensure reporting gaps/shortcomings are identified as early as possible Analyzing S&BR performance trends and produce reports, status updates and metrics as needed Developing and maintaining documentation to cover S&BR reporting processes Contribute towards to digital strategy, optimizing current systems and contributing towards the future digital ambition Provide insight and support to the Assurance function. Will be responsible for business address handling and system administrations. Ensuring data consistency, governance and optimisation. Manage and maintain safety reporting platforms, control user access, troubleshoot issues and optimised system functionality Interact with the Regional S&R Heads to ensure lacking quality is improved. Develop and maintain documentation to cover S&BR reporting processes. Plan, develop and carry out reporting system and process training. Accountable for APMM S&R ESG Metrics Establish and maintain a robust data management framework Managing the Human Risks and Fatal5 platforms and other global S&BR systems. Managing data visualization tools (e. g. dashboards) Consulted about Data analytics techniques and tools Development of user-friendly interfaces and dashboards Risk mitigation strategies to enhance preparedness and response capabilities S&R Digital Strategy Development of S&R digital projects Key metrics Maintain S&R location database Develop SOPs and Governance process for our S&R platforms Provide training material and lead training sessions on reporting platforms Develop S&R dashboards based on need for Maersk TbM/MCL and APMT Support BCM and Crisis management system incumbent with data related support. Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. . We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing .

Role & responsibilities This customer-facing role requires a combination of technical expertise, project management skills, and strong customer relations. The Technical System Performance Partner | Production Readiness Manager (PRM) plays a vital role in ensuring successful customer deployments of Workday products and business-critical activities in production, delivering exceptional value to customers. Their ability to navigate complex projects, advocate for customers, and drive timely resolution of issues contributes to the overall success of the organization and customer satisfaction. The PRM is responsible for overseeing performance testing and ensuring a smooth transition to production. They partner with customers to understand their unique needs, challenges, and business objectives. They collaborate with internal teams to identify and resolve performance issues proactively. As advocates for customers, PRMs actively represent their needs and concerns throughout the deployment process. PRMs monitor progress, track key performance indicators, and provide regular updates to stakeholders. They leverage their project management skills to coordinate resources, manage timelines, and mitigate risks. PRMs also have a deep understanding of change management principles and employ strategies to minimize disruption and ensure a seamless transition to production. Keys to success in this role include: Technical competence and continuous interest in Workday products Ability to demonstrate knowledge of Workday's technical architecture Ability to use indirect influence and successfully engage with Senior Leadership, Technical, and Functional staff to overcome challenges and drive issues to resolution Outstanding time management and prioritization skills Hyper-attention to detail A holistic approach to guiding customers and partners through the Workday performance methodology, proactively identifying and resolving performance issues, and decreasing deployment risks Ability to thrive with ambiguity and manage challenges in a fast-paced environment Pride in producing quality results! Preferred candidate profile You thrive in collaborative settings, building strong relationships, fostering a culture of psychological safety, and sharing knowledge. Your passion for learning drives you to seek new insights and create practical solutions. Resourceful and independent, you navigate uncertainty with confidence. Ambition, self-motivation, and passion for customer relations make you a valuable asset. You transform complex concepts into engaging stories, accurately report project status, and manage issues professionally. You excel at implementing change management strategies, communicating effectively, and driving success. Basic Qualifications Bachelors degree in Technical Area (Computer Science, MIS) or equivalent technical work experience and acumen 5+ years of experience in product support, customer success, account management or consulting for a complex B2B enterprise software solution with a solid grasp of underlying technologies 5+ years of experience successfully implementing or managing a complex SaaS solution and working with large enterprise accounts Other Qualifications Demonstrated ability to understand and successfully explain technical architecture. Ability to confidently balance multiple initiatives and manage shifting priorities efficiently. Excellent verbal, presentation and interpersonal skills, including the ability to chair meetings. Demonstrated leadership skills to influence, interact and collaborate with senior leaders and technical resources, internally and externally. Excellent organization, communication and presentation skills (project management experience is a must) Strong analytical and problem solving skills both technically and functionally. Crisis management experience is a plus. Ability to learn new products quickly through instruction and self-training. Comfortable in a fast-paced process-focused environment. Excellent analytical, problem solving, and multitasking skills Working experience with at least one of the following business areas: Human Resources, Payroll, Time Tracking, Recruiting, Financials Candidates will be expected to work EMEA shift hours: 01:30PM - 10:30PM (EMEA Daylight Time) / 02:30PM - 11:30PM IST (EMEA Standard Time) to support our EMEA Customers. Perks and benefits https://benefits.workday.com/

Overview 170+ Years Strong. Industry Leader. Global Impact. At Pinkerton, the mission is to protect our clients. To do this, we provide enterprise risk management services and programs specifically designed for each client. Pinkerton employees are one of our most important assets and critical to the delivery of world-class solutions. Bonded together, we share a commitment to integrity, vigilance, and excellence. Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives to join our family of industry subject matter experts. The Security Manager provides comprehensive security management support to ensure the security and safety of company assets, associates, information and interests in the defined area as well as provides security consulting and risk management services for company interests notably in all locations. Responsibilities Represent Pinkerton's core values of integrity, vigilance, and excellence. Responsible for comprehensive security practices implementation. Establish relationship with external stakeholders like business centre security teams, external security experts, law enforcement agencies, regulators etc. Provide training, coaching and supervision to internal staff. Maintain all organizational and professional ethical standards under minimal supervision. Manage security and investigation projects. Provide subject matter expertise to internal Physical Security clients and external clients across Company, as needed. Provide advice and counsel on complex physical security, internal fraud investigations or prevention, life safety risk, fire safety, crisis management, and emergency response issues. Establish partnerships with other site Physical Security Specialists and external clients on the security and safety-related aspects. Assist the security manager in monitoring progress against strategic plans. Maintain report metrics through collecting data from different resources. Ensure work performed meets or exceeds established timelines, quality standards, and maintains review processes to ensure adherence. Conduct periodic site risk assessments, security audits, and fire safety drills. All other duties, as assigned. Qualifications Graduate with ten to fifteen years of security management, investigations, and/or security risk consulting experience plus team management. Bilingual skills; written and verbal competency in English and Telegu is mandatory. Knowledge of integrated physical security, life safety, fire safety and emergency management systems. Knowledge of security equipment, like CCTV, Access control, barriers, intruder/fire alarms, firefighting equipment, GPS monitoring, DFMD, HHMD, and control panels. Project management skills. Excellent decision making skills. Stakeholder management skills. Strong work ethics, integrity, and confidentiality. Serve as an effective team member. Computer skills; Microsoft Office. Working Conditions: With or without reasonable accommodation, requires the physical and mental capacity to perform effectively all essential functions. In addition to other demands, the demands of the job include: Regular computer usage. Occasional reaching and lifting of small objects and operating office equipment. Frequent sitting, standing, and/or walking. Must be willing to work for 24*7 and 5 days in a week. Maintain composure in dealing with authorities, executives, clients, staff, and the public occasionally under conditions of urgency and in pressure situations. Travel, as required. Pinkerton is an equal opportunity employer to all applicants and positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status, or any protected status by local, state, federal or country-specific law.

who can handle Public Relations, Media Relations , Press Release & Client servicing. should have 4-7 years of work exp in PR agency side with the exp of handling Aviation, Travel & Tourism and Hotel Industry. Budget-upto 12Lacs Location: Mumbai Required Candidate profile Candidate should have 4-7 years of work experience in PR agency side with the experience of handling Aviation, Travel & Tourism and Hotel Industry.

The Tour and Travel Coordinator will play a key role in managing and organizing all travel-related logistics for Fashion TV s events, tours, and on-location shoots. This position will ensure seamless coordination of transportation, accommodations, itineraries, and overall travel experience for FTV s team members and guests. The ideal candidate will have a passion for travel, an eye for detail, and the ability to handle logistics for high-profile events in the fashion industry. Key Responsibilities: Travel Arrangements: Coordinate all aspects of travel for Fashion TV team members, including booking flights, accommodation, transportation, and visa arrangements for international and domestic events. Itinerary Management: Prepare detailed travel itineraries, ensuring all logistics (flights, accommodation, transportation, meetings, and events) are accurately scheduled and communicated. Vendor Liaison: Work closely with travel agencies, hotels, transportation providers, and event vendors to ensure a smooth and efficient travel experience for all team members and event participants. Budget Management: Manage the travel budget for events, ensuring that travel expenses are within allocated limits and processing expense reports as required. Travel Documentation: Ensure all necessary travel documentation, including visas, insurance, and permits, is organized and up to date for all team members traveling. On-Site Support: Provide on-the-ground logistical support during events, including transportation coordination, hotel check-ins, and assisting with any last-minute changes or challenges that may arise. Team Coordination: Maintain communication with the Fashion TV team members and external partners to ensure that all travel-related details are aligned with event schedules and team needs. Crisis Management: Respond promptly to any issues related to travel disruptions, such as flight delays or cancellations, ensuring that all problems are resolved in a timely and professional manner. Key Skills and Qualifications: Educational Background: A degree in Travel and Tourism, Business Administration, Event Management, or a related field is preferred. Experience: At least 2-3 years of experience in travel coordination, event management, or a related role, preferably within the fashion or entertainment industry. Organizational Skills: Strong organizational skills with the ability to manage multiple travel arrangements simultaneously, ensuring attention to detail in all aspects. Communication Skills: Excellent verbal and written communication skills. The ability to communicate clearly and professionally with both internal teams and external vendors. Problem-Solving Abilities: Quick thinking and adaptability when resolving travel-related issues, such as last-minute changes or complications. Technical Proficiency: Proficiency in using booking and travel management systems, as well as MS Office Suite (Excel, Word, PowerPoint), and familiarity with digital communication tools. Attention to Detail: Exceptional attention to detail, ensuring that all travel arrangements are accurate, organized, and aligned with Fashion TVs high standards. Global Travel Knowledge: Knowledge of international travel protocols, including visa requirements, cultural norms, and travel logistics.

Accountable for maintaining and growing Sales of the company products. Accountable to successfully achieve assigned annual targets. Responsible to achieve monthly maximum incentives against basket parameter in Employee Performance Monitoring Program of the Company. Responsible for increasing quotation conversation ratio. Closed and win quotation should be 40% (Considered Last 28 days Quotation) New Business Development. Responsible to increase customer database and achieve targets. Accountable for expansion of VISL brand (new areas / locations) Collection Responsible for timely collections of payments from customers as per the credit limits and credit period assigned to them. After Sales Service Responsible for resolving customer complaints and ensure customer delight. Take regular feedback from customers regarding products and services offered by VISL. Additional Skills: Strong crisis management and time management skills. Should be assertive and have an eye for detail. Ability to handle multiple tasks and work under pressure by meeting deadlines.

Develop and execute facility management strategies aligned with client objectives Lead and mentor a diverse team of facility management professionals Implement innovative technologies to enhance operational efficiency and sustainability Manage complex budgets and financial reporting for multiple facilities Build strong relationships with clients, vendors, and internal stakeholders Ensure compliance with safety, environmental, and regulatory requirements Manage facility operations, including supply chain, vendor relations, and service contracts Oversee consumables inventory and stock levels to ensure uninterrupted operations Process and verify vendor invoices in compliance with financial procedures Conduct regular inspections to maintain performance standards across all services Contribute to weekly and monthly reports, including management reports for clients Participate in emergency procedures, crisis management, and business continuity planning Ensure health and safety compliance and actively engage in related reviews Supervise housekeeping and front office operations, maintaining high standards Manage FM vendors and address facility issues promptly Develop and implement procedures to enhance FM efficiency and reliability Assist in administrative functions and security management as needed

Delivery of Client Satisfaction FE will be responsible for managing all aspects of the facility management service delivery system at the client. FE is accountable for the achievement of the Management Plan and all key performance indicators including responsibility for managing the client SLA and KPI related to the site operations Operations and maintenance, interface with senior managers in the client real estate / Facility team and business units. Coordination with other key managers within the client and achieve customer satisfaction. Establish the vision and strategy of the account plan ensuring there is alignment with the client objectives and interests Drive the account plan to deliver high quality results which exceed the client s expectations. Become a reference for best in class service delivery that can be leveraged to expand Jones Lang LaSalle s business. Recognizes opportunities for account growth, then articulate the value proposition and ensures its implementation across the platform. Work with the client team, and leverages experts within the broader organization, to ensure exceptional results are delivered to the client, exceeding key performance indicators. Proactively solicits and responds to feedback and input from client Establishes and maintains effective relationships with customers and gains their trust and respect Builds and Manages High Performing Teams Act as single point of Management Control for FM in the client site assigned during the shifts Oversee the operation, staffing, performance and development of the Facilities Management service delivery staff. Ensure client satisfaction score achieved as per SLA Have a seamless interface into the client RE team. Demonstrate leadership, responsiveness and creativity. Understand the Facilities Management scope and develop client specific processes and procedures in consultation with Account Manager and ensure implementation. Support the client in the implementation of short and long-term projects. Develop and implement the annual management plan; accomplish key performance indicators as identified by client. Oversee compilation and deliver the appropriate monthly/quarterly/annual reporting Coordinate discussions with each direct report regarding goal setting, performance reviews, and career development planning Ensure compliance with JLL minimum audit standards. Any other additional responsibilities assigned from time to time based on the client scope deliverables Ensure Planned Preventive Maintenance activities are undertaken in accordance with the schedule. Ensure implementation of Safe work practices Implement regular inspections of the facility on energy conservation, maintenance practices, utility management and risk management procedures. Implement the pre-emptive maintenance program to reduce the risk of sudden failures of critical equipment Provide training to on-site teams on equipment procedures and implementation. Support service delivery teams on equipment maintenance and upkeep. Conduct regular inspections to ensure that the procedures are being followed and updated as required. Ensure compliance with statutory regulations on fire, health and safety standards. Ensure all safety procedures, including Crisis Management/ Business Continuity and Emergency Procedures are maintained at all times. Maintain equipment database for site. Initiate strategies to achieve measurable improvements in energy consumption.. Prepare / provide input to the site monthly report to be submitted to client

Working with both the facilities manager and the assistant facilities manager, you ll oversee the property s day-to-day operations and ensure that all administrative functions, security issues and facility services are covered Likewise, you ll strive for continuous improvement in the process You ll also keep an eye out on the property s supplies and ensure that it has adequate stocks and materials to keep the operations smooth like a well-oiled machine Likewise, you ll manage supply and service contracts as approved by clients In addition, you ll help mitigate risks by taking part in emergency evacuation procedures, and handling crisis management and business continuity plans You ll also be on top of health and safety issues that may arise, and actively participate in reviewing them Also part of your mandate is to monitor the property s budget As the person in charge, you ll make sure that there s enough petty cash to support operations You ll also see to it that vendor invoice processes comply with standards Going above and beyond expectations Client satisfaction is second nature to the person in charge In this role, you ll take on difficult issues and seek out opportunities to improve operations You ll also be constantly in tune with the team to achieve key performance metrics and meet service level agreements In addition, you ll carry out routine service audits to ensure that the team maintains its overall performance You ll also be in charge of creating stock reports, meeting minutes and monthly management reports to the clients

Sales, Business development, Business expansion, Networking, Order processing, Interaction with Customers, Customer inquiry handling, Identifying new market opportunities, Customer satisfaction, Close coordination with Business Managers, Internal communication with Business Head/ Segment Head, MIS. Reports to: Business Manager Qualification: BTech /BE in Electrical, Diploma in Electrical Any Graduate, 2-6 yrs work Experience, Relevant experience in Sales of Wires, Cables, Switches, Sockets etc., Good communication skills. Responsibilities & Duties: Sales Accountable for maintaining and growing Sales of the company products. Accountable to successfully achieve assigned annual targets. Responsible to achieve monthly maximum incentives against basket parameter in Employee Performance Monitoring Program of the Company. Responsible for increasing quotation conversation ratio. Closed and win quotation should be 40% (Considered Last 28 days Quotation) New Business Development. Responsible to increase customer database and achieve targets. Accountable for expansion of VISL brand (new areas / locations). Collection Responsible for timely collections of payments from customers as per the credit limits and credit period assigned to them. After Sales Service Responsible for resolving customer complaints and ensure customer delight. Take regular feedback from customers regarding products and services offered by VISL. Additional Skills: Strong crisis management and time management skills. Should be assertive and have an eye for detail. Ability to handle multiple tasks and work under pressure by meeting deadlines.

As the Communications Specialist Press Officer, you contribute to added customer value, a strong brand and increased sales by ensuring high quality Media Relations and PR Communications activities. You work towards aligned and cross-functional goals, driving omni sales performance and customer centricity in all parts of your work. You plan, execute, and follow up your Sales Market PR and communications activities in accordance with HM Brand guidelines and policies. You act as a Sales Market spokesperson working with reactive and proactive media relations. You are responsible of adapting internal communication to the Region s need. You have a strong business brand focus and are insight and data drive, with proven ability to drive results and work towards goals. You have a track record of creating results, both by strengthening and protecting a brand with PR Communications, both proactively and reactively. With your passion and knowledge in PR Communications, you are an excellent relationship builder, and you find innovative ways to engage our customers and stakeholders. You are responsible for communicating HM messages in a trustworthy way, both externally and internally, together with the PR Communications Manager. Support the PR Communications Manager in setting tactics and plans that will support regional objectives, based on insights from each individual market and with HM s customer in focus. Develop and maintain network with key media and other key stakeholders in your region, supporting regional objectives for India with proactive and reactive Media Relations strategies/tactics. Set and drive the development of a strong Internal Communications Strategy ensuring effectiveness in both messaging and use of channel to achieve set objectives on a sales market level with few adaptations and where synergies can be found between sales markets/other regions. You are the key player of the Regional Crisis Management team as the back up to the PR Communication Manager, where you support, guide and coordinate. Sounds interesting , click here for the complete role description To be successful in the role as the Communications Specialist & Press Officer, you should have a strong business & brand focus and are insight and data driven, with proven ability to drive results and work towards goals. You have a track record of crea

Department - Finance Job Overview A Public Relations (PR) Officer plays a key role in managing an organization's public image, communication, and relationships with various stakeholders. Key Responsibilities: Spokesperson : Act as the voice of the organization, communicating its messages, values, and updates to the public, media, and stakeholders. Brand Ambassador : Promote and protect the organization's reputation and brand identity. Crisis Manager : Handle negative publicity or crises, ensuring damage control and clear communication. Liaison : Bridge the gap between the organization, media, public, and other entities. Content Creator : Develop materials to inform, engage, and influence target audiences. Media Relations : Build and maintain relationships with journalists, editors, and media outlets. Draft and distribute press releases, media kits, and statements. Arrange interviews, press conferences, and media appearances. Communication Strategy : Plan and execute PR campaigns to promote the organizations goals, products, or services. Create consistent messaging aligned with the organizations mission and vision. Content Development : Write speeches, articles, newsletters, and social media posts. Produce promotional materials like brochures, videos, or reports. Event Management : Organize events such as product launches, press briefings, or community outreach programs. Coordinate logistics and ensure positive media coverage. Reputation Management : Monitor public perception and media coverage of the organization. Respond to inquiries, complaints, or misinformation promptly and professionally. Crisis Communication : Develop contingency plans for potential crises. Address emergencies with clear, timely, and accurate information to minimize reputational harm. Stakeholder Engagement : Communicate with employees, clients, investors, and the community to foster goodwill. Collaborate with internal teams (e.g., marketing, HR) to align messaging. Research and Analysis : Conduct market research or surveys to understand public opinion. Analyze PR campaign performance and adjust strategies as needed. Qualifications A Master degree or Bachelors degree in Public Relations, Communications, Journalism, Marketing, English, Business Administration or Media Studies, or a related field is commonly required. Specialized certifications like the Accrediatation in Public Relations (APR) Entry-Level : 1-2 years of experience in PR, media, marketing, or a related field (e.g., internships, freelance work, or roles like social media coordinator). Mid-Level : 3-5 years of experience managing PR campaigns, media relations, or content creation. Senior-Level : 5+ years, often including leadership roles, crisis management, or strategic planning experience. Experience with press release writing, event coordination, or media pitching is highly valued. Skills Required: Excellent written and verbal communication skills. Strong interpersonal and networking abilities. Creativity and problem-solving skills. Knowledge of media platforms, social media trends, and digital tools. Ability to work under pressure and meet deadlines. Advanced skills in financial software and SAP, ERP systems, particularly Tally, and strong MS Excel skills. Excellent verbal and written communication abilities for effective collaboration and reporting. Familiarity with ISO 9001 and ISO 27001 standards. High accuracy in financial documentation and reporting. Communication Skills, Interpersonal Skills, Media Savvy, Creativity, Research and Analytical Skills, Time Management, Tech Proficiency

Ability to create engaging text, image, and video content tailored to different social media platforms Analytics and Reporting : Experience with social media analytics Advertising and Paid Campaigns : Proficiency in creating and managing paid social media campaigns Trend Awareness : Up to date knowledge of current social media trends, hashtags, and emerging platforms. Communication Skills : Excellent written and verbal communication skills Crisis Management : Ability to handle and respond to negative feedback or social media crises promptly and professionally. Creativity and Innovation : A creative mindset to brainstorm new content ideas and campaigns that can capture the audience s attention. Experience : 6 months 1 Year Qualification : Bachelors preferred in Digital Marketing

The Chief Security Officer (CSO) is a senior leadership role responsible for ensuring the security, vigilance, and operational integrity of the SMILe network. This role involves designing and implementing comprehensive strategies to safeguard against risks such as theft, fraud, contraband smuggling, and operational disruptions. By driving vigilance, loss prevention, and anti-contraband measures, the CSO ensures operational resilience, compliance, and trust among stakeholders, contributing directly to the company s success. Key Responsibilities: Security Strategy and Policy Development Design and implement a company-wide security framework for Develop policies to protect assets, personnel, and infrastructure across the supply Conduct risk assessments and align security initiatives with business goals and compliance requirements. Vigilance Operations Lead vigilance teams to monitor operations for irregularities, unethical practices, and compliance breaches. Establish whistleblower mechanisms and conduct covert investigations into fraud or Develop vigilance dashboards for real-time tracking of operational risks and Loss Prevention and Incident Management Implement predictive loss prevention mechanisms, including AI-powered tools for inventory and shipment monitoring. Investigate thefts, pilferages, and financial fraud, and recommend corrective Establish incident response protocols to handle emergencies like theft, fraud, or Shipment damage effectively. Contraband Detection and Prevention Develop and enforce stringent anti-contraband policies in coordination with customs and law enforcement agencies. Deploy advanced scanning technologies, such as X-ray machines and RFID systems, to detect prohibited goods. Conduct audits and inspections to prevent the smuggling of counterfeit products, illegal substances, or restricted items. Supply Chain and Logistics Security Oversee the security of the logistics chain, including warehouses, transport vehicles, and delivery hubs. Implement GPS tracking, route monitoring, and geofencing to secure shipments and prevent unauthorized activities. Partner with vendors and 3PL providers to ensure alignment with security Channel Partner Oversight Audit and monitor channel partners for compliance with security Mitigate risks arising from third-party vendors by implementing onboarding and regular evaluation procedures. Act as the point of escalation for partner-related security issues, including contraband violations and fraud. Regulatory Compliance and Governance Ensure compliance with all relevant laws, including customs regulations, labor laws, and anti-smuggling acts. Maintain records and documentation for security audits and regulatory Collaborate with legal teams to address security-related disputes or Training and Awareness Conduct security training programs for employees, logistics staff, and channel Promote awareness of anti-fraud, anti-theft, and anti-contraband Develop crisis management training modules for rapid response Stakeholder and External Collaboration Build strong relationships with law enforcement, customs officials, and anti-smuggling Represent the company in industry forums, regulatory meetings, and public-private partnerships on security. Provide regular updates to senior management on security metrics, challenges, and Qualifications: Education Bachelor s or Master s degree in Security Management, Logistics, Business Administration, Criminology, or a related field. Professional certifications (e.g., CPP, PSP, CSCP) are highly Experience 12+ years of experience in security, vigilance, or loss prevention roles in logistics e-commerce based industries. Proven track record of managing large-scale operations across multiple