Credit Control Manager

Title: Manager – Customer Credit Control

Department:

Reports To:

Location:

Role Objective:

To lead and manage the credit control function, ensuring robust credit risk management, timely collections, and minimal bad debt exposure. The role demands strategic oversight, cross-functional collaboration, and continuous process improvement to support the company’s financial health and operational efficiency.

Key Responsibilities:

Strategic Credit Management

• Define and implement credit control strategies aligned with business objectives.
• Set and review customer credit limits based on risk assessment and financial analysis.
• Ensure compliance with company credit policies and regulatory standards.

Collections Oversight

• Lead the collections team to achieve timely recovery of outstanding dues.
• Monitor ageing reports and drive resolution of overdue accounts.
• Develop and execute action plans for high-risk or delinquent accounts.

Stakeholder Engagement

• Conduct regular review meetings with Regional Sales Managers and Branch Managers to address regional dues.
• Collaborate with Sales, Legal, Logistics, and Finance teams to resolve payment disputes and streamline processes.

Process & Policy Improvement

• Review and enhance credit control processes, including Terms of Trade (TOT) and customer agreements.
• Implement automation and reporting tools to improve efficiency and transparency.

Reporting & Analysis

• Provide senior management with detailed reports on credit performance, debt ageing, and risk exposure.
• Analyze trends and recommend corrective actions to mitigate financial risks.

Team Leadership

• Mentor and guide the Accounts Receivable (AR) team in accurate posting of transactions and reconciliation.
• Foster a culture of accountability, continuous learning, and performance excellence.

Legal & Compliance Coordination

• Liaise with the Legal department on accounts under litigation or recovery proceedings.
• Ensure timely documentation and support for legal actions.

Customer Relationship Management

• Act as a senior point of contact for escalated customer queries and disputes.
• Ensure customer satisfaction while maintaining firm credit control standards.

Qualifications & Skills:

• Bachelor’s or Master’s degree in Finance, Accounting, or Business Administration
• 5–8 years of experience in credit control, with at least 2 years in a managerial role
• Strong leadership and stakeholder management skills
• Proficiency in SAP and advanced Excel
• Excellent analytical, negotiation, and communication abilities
• Proven track record in reducing bad debts and improving collection cycles