Credit Control Manager

**Please apply only if you have experience leading a credit control team**

Summary:

Credit Control Manager

The role will bring strong leadership, a strategic mindset, and excellent attention to detail, along with maintaining data integrity across Access Dimensions and Power BI, while providing valuable insights to senior finance leadership.

Responsibilities:

Lead, motivate, and develop the Credit Control team, providing support with complex cases and escalations. Fostering a culture of accountability, collaboration and high performance.

-Build strong, collaborative relationships with Business Unit Heads to understand customers and manage sensitive accounts effectively. Being able to shape effective credit management strategies.

-Taking ownership of complex and sensitive debt portfolios, ensuring timely collections and proactive engagement with customers and the operational teams.

-Sending out monthly statements across the more complex and sensitive customer portfolios.

-Oversee all escalations, reconciliations, and dispute resolutions along with partnering with the operational and billing teams to drive sustainable improvements in cash flow.

-Setting up of new customers within Access Dimensions.

-Maintaining accurate customer data within Access Dimensions and ensure all updates are reflected in reporting tools such as Power BI. Responsible for ensuring data integrity is maintained at all times.

-Manage the Credit Control inbox and 3-step debt escalation process.

-Ensuring prompt and professional handling of all internal and external queries.

-Attend weekly debtors’ calls, providing regular updates to the Group Head of Finance Integrations & Processes.

-Provide regular performance insights and risk updates to the Group Head of Finance Integrations & Processes, contributing to continuous process improvement and robust financial control.

Qualifications

-Experience in leading a Credit Control team.

-Excellent knowledge and a minimum of 5 years’ experience in Credit Control.

-Advanced Excel skills.

-Experience in dealing with Finance Directors and key decision-makers.

-Experience in managing onshore clients in the UK, US, or other countries.

-Knowledge of reporting, forecasting, and other aspects of Credit Control reporting.