Customer Support Associate – UK Voice Process

Job Description

Company Description iPath Infotech is a prominent IT company offering services in mobile app development, web development, BPO, software development, and managed services. With a focus on delivering top-quality and affordable solutions, iPath Infotech helps businesses succeed in the digital world through a range of services including Microsoft development, UI/UX development, digital marketing, and more. Role Description This is a full-time on-site role for a Customer Support Associate in the UK Voice Process located in Ahmedabad. The Customer Support Associate will be responsible for providing excellent customer support, ensuring a positive customer experience, handling sales inquiries, and conducting training sessions. Working: 5 Days a week (Rotational week Offs) Shift: Night Shift - UK Type of Process: UK Voice Process Inbound Process: Non-Sales Profile Role & responsibilities: Answering calls from specific clients and contractors in accordance with the agreed procedures on which performance will be measured Respond to the needs of customers and provide excellent customer service. Complete call logs and reports handover jobs if needed. Chasing jobs already logged onto the system to ensure that the Contractor has attended the clients site within the agreed SLA Obtaining authorization as appropriate for works exceeding set guidelines Using email to inform and receive instruction Dealing with emails relating to order/quote approvals and queries from Contact Centre Agents and Contractors Monitoring overdue orders through to completion Ensuring set performance targets and KPI’s are met Managing and resolve customer complaints Show more Show less