Credit Control Manager

Company Description

iPath Infotech is a renowned IT company that provides comprehensive services including mobile app development, web development, BPO, software development, and managed services to businesses globally. Our dedicated team delivers top-quality results for every project, ensuring that our solutions are both affordable and effective. With a focus on user-friendly applications and streamlined processes, we aim to support your growth and success in the digital world. Choose iPath Infotech for exceptional IT solutions tailored to your needs.

Role summary:

Credit Control Manager

The role will bring strong leadership, a strategic mindset, and excellent attention to detail, along with maintaining data integrity across Access Dimensions and Power BI, while providing valuable insights to senior finance leadership.

Responsibilities

• Lead, motivate, and develop the Credit Control team, providing support with complex cases and escalations. Fostering a culture of accountability, collaboration and high performance.
• Build strong, collaborative relationships with Business Unit Heads to understand customers and manage sensitive accounts effectively. Being able to shape effective credit management strategies.
• Taking ownership of complex and sensitive debt portfolios, ensuring timely collections and proactive engagement with customers and the operational teams.
• Sending out monthly statements across the more complex and sensitive customer portfolios.
• Oversee all escalations, reconciliations, and dispute resolutions along with partnering with the operational and billing teams to drive sustainable improvements in cash flow.
• Setting up of new customers within Access Dimensions.
• Maintaining accurate customer data within Access Dimensions and ensure all updates are reflected in reporting tools such as Power BI. Responsible for ensuring data integrity is maintained at all times.
• Manage the Credit Control inbox and 3-step debt escalation process.
• Ensuring prompt and professional handling of all internal and external queries.
• Attend weekly debtors’ calls, providing regular updates to the Group Head of Finance Integrations & Processes.
• Provide regular performance insights and risk updates to the Group Head of Finance Integrations & Processes, contributing to continuous process improvement and robust financial control.