Credit Control Manager

Company Description

iPath Infotech is a leading IT company offering a wide range of services including mobile app development, web development, BPO, software development, and managed services to businesses worldwide. We focus on delivering top-quality and affordable solutions tailored to meet client needs. Our team ensures great results across projects, from user-friendly mobile apps and innovative websites to streamlined business processes and reliable services. Choose iPath Infotech for exceptional IT solutions that drive growth and success in the digital world.

Role Description

• Lead, motivate, and develop the Credit Control team, providing support with complex cases and escalations. Fostering a culture of accountability, collaboration and high performance.
• Build strong, collaborative relationships with Business Unit Heads to understand customers and manage sensitive accounts effectively. Being able to shape effective credit management strategies.
• Taking ownership of complex and sensitive debt portfolios, ensuring timely collections and proactive engagement with customers and the operational teams.
• Sending out monthly statements across the more complex and sensitive customer portfolios.
• Oversee all escalations, reconciliations, and dispute resolutions along with partnering with the operational and billing teams to drive sustainable improvements in cash flow.
• Setting up of new customers within Access Dimensions.
• Maintaining accurate customer data within Access Dimensions and ensure all updates are reflected in reporting tools such as Power BI. Responsible for ensuring data integrity is maintained at all times.
• Manage the Credit Control inbox and 3-step debt escalation process.
• Ensuring prompt and professional handling of all internal and external queries.
• Attend weekly debtors’ calls, providing regular updates to the Group Head of Finance Integrations & Processes.
• Provide regular performance insights and risk updates to the Group Head of Finance Integrations & Processes, contributing to continuous process improvement and robust financial control.

Qualifications

• Credit Control, Credit Management, and Debt Collection skills
• Strong Analytical Skills
• Finance knowledge and expertise
• Excellent communication and interpersonal skills
• Proven ability to work effectively in a team-oriented environment
• Experience in similar roles is preferred
• Bachelor's degree in Finance, Accounting, Business Administration, or a related field